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NZSecurity Magazine

ISN 1175/2149

surveillance video security

new technology


cash handling merry christmas

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retail security

December 2012/January 2013


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Company Rebrand - CR Kennedy


IP Cameras take over

10 Shop around for better Security 16 Cashing in on Technology 22 Video Security keeps shoppers safe 24 Retail theft climbs 26 Unlocking opportunities with instant card issuance

Deadline for all copy February - March 2013 issue is the 15th January 2013

27 Ingersoll Rand’s handle on the South Island

Features February/March Building and Construction Electricians and Installers

34 Bring your own Device

April/May Government, Transport, Tourism Access Management IT Security Threats

39 Association News NZIPI

30 Utilizing business intelligence in retail surveillance 36 The Fraud Psyche 38 Association News MLAA 40 Association News NZSA 42 City Surveillance Solutions 53 Product Showcase

Disclaimer: The information contained in this publication is given in good faith and has been derived from sources believed to be reliable and accurate. However, neither the publishers nor any person involved in the preparation of this publication accept any form of liability whatsoever for its contents including advertisements, editorials, opinions, advice or information or for any consequences from its use. Copyright: No article or part thereof may be reproduced without prior consent of the publisher.

Fire 42 Brooks show Wireless Interconnection 44 Fire protection dragged into the zone 48 Kiwi Fire Monitoring Tools get Smart & Mobile

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Company Rebrand: CRK

Compromising quality a false economy


dvances in digital imaging technology have revolutionised CCTV cameras and hardware in recent times, but it has also brought with it a plethora of rapidly changing cameras, software and hardware that can make choosing the right system a headache. Choosing the best quality hardware and software is essential but it is no longer enough. How the solution is put together and tailored to the client’s needs is just as important and it is not something you can leave to chance, says Amir Pirani, Account Manager for CR Kennedy NZ Ltd, now rebranded as CRK. CRK is the exclusive New Zealand distributor for German based Dallmeier, one of the world leading providers of products for network-based video surveillance solutions.

“If you are an integrator or installer you have to plan and put together the best solution at a competitive cost so you can win contracts and deliver to the client’s expectations. To help you achieve this you need a fluency with both the products and world best practices and that is why we offer partner training programmes,” says Pirani. The most recent event in the programme saw some 50 people qualifying as advanced level Dallmeier installers during a day long CCTV course at CRK’s Auckland and Christchurch facilities in October. The courses are held twice a year, and the October course was lead by Vlado Damjanovski, an Australian based specialist in CCTV technology (see story page 8). “We want CRK’s installers to be knowledgeable about our range of products and applications, and become accredited installers that we can recommend and support,” says Pirani.

In October 40 people qualified as advanced level Dallmeier installers during a day long CCTV course at CRK’s Auckland facility 6

December 2012 - January 2013

CR Kennedy’s Account Manager Amir Pirani “With security products it is false economy to compromise on quality because CCTV systems are expected to perform 24/7 year in and year out,” says Pirani. “But it doesn’t matter how good the software and hardware is, unless it is the right selection for the customer’s particular application, it will not fulfil their needs and that is not good for the user and it is not good for the installers and integrator. “On the other hand over-specifying systems just to be on the safe side is an approach which can add unnecessary costs,” says Pirani. The other purpose of the course was to bring installers up to speed with the latest developments in the Dallmeier portfolio, and Pirani says Dallmeier’s new Panomera technology has generated a lot of excitement.

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Announced last year, the Panomera system won the prestigious IFSEC 2011 European Security Industry Awards and has already been installed in stadiums from Denmark to South Africa. Panomera is a new and unique system where images from a panel array of multifocal megapixel cameras are assembled by the system to make a continuous seamless panoramic view of a large area with up to 68 megapixel resolution. “It’s the closest reality ever gets to the science-fiction technology on television shows like CSI, where an operator can with a few clicks endlessly zoom in on a image and pick out extraordinary detail,” says Pirani. “With Panomera you can see an entire stadium yet at the same time recognise faces over 200 metres away by zooming in on that part of the picture.”

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The Dallmeier family of Smatrix NVRs

This eliminates the need to operate multiple PTZ cameras around spaces like stadiums, which can be covered from two Panomera positions. Unlike PTZ, operators don’t have to choose between zooming in or out, because they can observe the wide view and the details at the same time, and multiple operators receiving the video stream over the network can independently monitor their own sector in the same way. Unlike many other megapixel cameras the system operates at up to 30 frames per second, but consumes only 100 Mb/s bandwidth on the network. However Panomera is not the only new product on offer from Dallmeier. Pirani says other new developments seen by CRK course attendees included the new Smavia software range of ONVIF compatible professional flexible video management solutions, suitable for a wide variety of hardware platforms. Also on show was the Dallmeier family of Smatrix NVRs designed to be small, smart and green, thanks to a compact size, intelligent processing and low energy use. The Smatrix recorders are hybrid recorders, with a new level of redundancy with an optional RAID 6 array of hard drives which will recover from up to two drive failures, and will store up to 10 terabytes of data. Just a few short years ago this level of capacity would have been a just dream, but what with rapidly advancing cameras, and systems like Panomera, it illustrates just how far CCTV technology has come.

IP cameras take over


fter a slow start the CCTV revolution has now reached critical mass as analogue cameras give way to IP cameras, a whole new generation of digital video cameras that connect to Ethernet computer networks using internet protocol. The image performance of IP cameras has vastly improved with HD formats becoming the de-facto standard and megapixel cameras also promising even better performance. But the CCTV revolution has not made life simpler for integrators and installers, and it will be years before interoperability standards are achieved, says Vlado Damjanovski, author of the reference book CCTV, Networking and Digital 8

December 2012 - January 2013

Technology - which he says is due for an update, thanks to the rapid IP digital takeover. Damjanovski is an Australian based CCTV expert who was in New Zealand recently to lead installer and integrator training courses for CRK, the updated brand of long established CCTV systems distributor, CR Kennedy NZ Ltd. “With the analogue PAL standard that we used in Australasia and Europe, you could simply get a cable, plug it into a camera from Japan and into a monitor from Germany and they would work, but the digital world is not like that,” says Damjanovski. “With digital now we have got different image sensor formats, different compression encoding, and different

Vlado Damjanovski, author of the reference book CCTV, Networking and Digital Technology

communication and control protocols and if you connect a camera from manufacturer A to recorder from manufacturer B, the chances are you will have reduced functionality.” Toward standards He says this is why there are moves toward standards like ONVIF (Open Network Video Interface Forum) and PSIA (Physical Security Interoperability Alliance). “ONVIF is a little more popular and perhaps will prevail. It was created by a few major CCTV manufacturers and many other companies, including Dallmeier, became members,” he says. According to Damjanovski, ONVIF compliance means devices should at least talk to each other, but it is not yet a guarantee they will be totally compatible or interoperable especially in areas like video decoding and analytics. “So there are still a lot of things being done. It is not a finished process, it is probably going to take another couple of years, but it is clear that everybody wants to go in that direction,” he says. He says in the meantime you have to use your best judgement, use known and reputable sources in the industry, and look for a company that builds flexibility into their equipment to allow for future upgrades. “Even if the devices are ONVIF compliant, the best thing to do is to try the devices out and check them, starting with the cameras,” says Damjanovski. High Definition Cameras that opt for HD image formats borrowed from the broadcast industry have the advantage that display devices like monitors are widely manufactured and available, offering CCTV, the easiest and probably the cheapest method to get the best picture quality, says Damjanovski. “But that’s not to say that you can’t have anything else. We’ve got the megapixel cameras and companies like Dallmeier are offering some very interesting special solutions like the Panomera.” But the broadcasting industry is already moving beyond HD television and towards a format called 4K TV. The image is approximately 4000 x 2000 pixels or eight megapixels with live streaming at 25 frames per second. “4K might be okay for broadcast and cinematography today,” says Damjanovski, “but obviously for CCTV it is just too expensive at the moment. In three or four years however the price will come down.

An advanced level Dallmeier installers training course was also held at CRK’s Christchurch facility Further down the track, there is already some experimental work being done with an 8K TV sensor (8000 x 4000 pixels), or about 32 megapixel live streaming.”

intelligence that works out which of the players may be doing something with cards or something else that is not allowed in the casino.”

Frames He says the broadcast frame rate of 25 frames per second (f/s) is also becoming more common, but is not necessarily needed, depending on the application. “CRK has a lot of experience with special applications like casinos, where they cannot afford anything less than say 10 to 20 f/s and preferably 25 f/s, because you need to monitor the movement of hands and how the playing cards, chips and money are being handled,” he says. “In other applications 1 image per second may be enough, as long as it is taken at the right time, and you pick up the right object, for example an alarm trigger when vehicles are running a red light.” But he believes that once a customer knows 25 f/s is feasible, then they insist on it in applications where human activity and movement is monitored, because of the clarity and continuity of the images. Higher frame rates are also helpful with sophisticated video analytics. “If you are counting people, just a few images per second is sufficient, because the objective is to see where they go. Also for recognising faces you only need one or two images to quickly find out where they are on the database so you can allow or prevent them entering a particular door. But in other instances if you want to analyse something more subtle you need a full frame rate. “For example, some of the projects that CRK works on with Dallmeier is casino games analysis. It is really artificial

Education Damjanovski says part of the reason for his commitment to educating CRK partners is to help manage customer expectations and avoid hyping solutions. For example, it is important to recommend a network for CCTV that is separate from the ordinary business computer network. “It is safer and more secure from the security point of view and it is also faster because it is not going to clog the normal business operations,” he says. “Working through these kinds of issues with the clients up front is very important because the success of a system depends on careful planning and managing client expectations, particularly the expectations of management who are not technically savvy,” says Damjanovski. “I do the seminars with CRK because the more you educate your customers about what is realistic and what is practical, the better. If you just blindly agree to what the customer wants without understanding the technology, you can find yourself promising anything to get the job, and then find out it is very difficult to do. Such an attitude ruins the industry credibility in the long run. Education is also very important in order to keep up with such a fast developing industry. Better education leads to better decision-making, otherwise you may spend hundreds of thousands of dollars or even millions of dollars, with something that simply may not work the way you expected.” December 2012 - January 2013


Retail Security

Shop around for better security With Christmas just around the corner, Steve Hart looks at the issues and technologies retailers should be looking at as the festive season approaches


esearch by Otago University a few years back showed that shoplifters cost retailers $700 million a year. That research is in the process of being updated, but the Retailers’ Association’s, Russell Sinclair says the annual figure must now be $1 billion. The association’s northern regional manager says the retail industry is a $58 billion a year business, so losing $1 billion (1.7 per cent) is a significant sum. “It is a lot of money that we all pay for in higher priced goods, as margins are raised to cover losses,” he says. “Shoplifting is not going away, and as surveillance equipment gets more sophisticated the crims get more sophisticated. They run decoys, some of them operate in groups to distract shop staff and others are blatant snatch and run.”

Sinclair says a lot can be achieved in reducing shrinkage with an improved store layout, to open up dark corners, improve line of sight across the floor for staff and remove opportunities to thieve. “Keeping the entrance clear, having the counter in a position where there is visibility over the store and having a layout that avoids blind spots is a good start,” he says. “Having the right store layout can be quite an effective way of lessening shop theft. A lot of stores are too cluttered, the isles aren’t wide enough and some of the fittings can be too high, ease of access is impeded and they create a lot of blind spots that helps the thief. A good store layout is good for selling as well. It is also better for the staff so they can more clearly see customers when they want attention.”

Sinclair says having staff acknowledge everyone who enters the shop is a good security measure, and if someone looks suspicious, going up and asking to help them lets the potential shoplifter know they have been seen. “The last thing a shoplifter wants is to have to engage with a member of staff and make eye contact – that can unnerve them,” says Sinclair. “Saying ‘hello’ to people is a good thing because it can also help sales – it is good customer service.” While there are plenty of high-tech options to deter and catch people stealing, Sinclair is a strong advocate of getting the basics right and says even security mirrors can be an effective first step. “They can be strategically placed in top corners of stores and angled down to shelves and other display areas that are not visible by direct line of sight from the Retailers’ Association’s, Russell Sinclair Northern Regional Manager


December 2012 - January 2013

counter,” he says. “Good security doesn’t always have to cost lots of money.” Sinclair recommends retail managers look at their store from the point of view of a thief and figure out if there are any areas that need attention – “think like a shoplifter as you walk around your shop and find the blind spots. The objective for any shop manager is to make it as difficult as possible for shoplifters and make it as pleasant as possible for the genuine customer,” he says. Sinclair says his association offers members help with store security. It involves its staff or consultants visiting a store to point out ways the layout can be improved. While it is something that can be done at any time, it should be done during the floor planning stage. He also says there are too many store managers who have no idea they are losing products and profit due to shoplifters and light fingered staff. Mark Gentle is MD of Checkpoint Systems for New Zealand and Australia. The firm is a Nasdaq listed company and a global leader in shrink management, merchandise visibility and apparel labelling products. Gentle says all the technology in the world cannot replace good staff who are honest and trained to spot shoplifters. “I could give you a Rolls Royce but if you don’t know how to look after it then you may as well have a Mini,” says Gentle. “Technology is only as good as the people you employ. “My first question to a retailer might be ‘what screening do you do for your staff ?’. An employer might want to do a police check, if the person standing in front of you has a conviction for drugs – you don’t

Mark Gentle, Managing Director Checkpoint Systems, New Zealand and Australia


December 2012 - January 2013

How to spot a shoplifter Here are some of the more obvious things to look out for: • Appears nervous or twitchy, continually scanning the store • Comes into your store on more than one occasion, but doesn’t buy anything • Seems more interested in store employees than your merchandise • Randomly picks up items and may hover over them • Spends a long time looking, but has no basket/cart • Wears unseasonal clothing, e.g. thick jackets when it’s warm outside • Wears dark glasses, hat or other items to help conceal their identity • Walks awkwardly (may mean he/she is concealing stolen goods) • Takes multiple items into changing rooms, but leaves with different/fewer/ no items • Asks to use the washroom - a great place to go and ‘stash’ their loot • Enters the store in a group. A couple create a distraction while the others steal goods want them working in your pharmacy – these are basic things though. “On the other side of the coin you don’t want your staff put at risk if a nasty person walks into your off-licence. Equipment and procedures need to be put in place to mitigate risk and avoid endangering a staff member.” Gentle, like Sinclair, says the key is customer service. “If you see someone loitering in your store then a member of the team should go up to offer them assistance,” he says. “Tell them about the specials, be friendly, don’t be confrontational – it is a good bet a shoplifter will walk away. “There is no doubt that shoplifting is increasing, organised crime is increasing, partly down to socio-economic issues – so you see high rates of theft of meat and baby formula for example. “People are stealing products, listing them for sale on the net and they are sold within hours. People are stealing to order and some blatant thieves simply push a shopping trolley of goods clean out the store without paying.” Steve Roberts, a director at Fortress Security, says IP video and network cameras are really coming into play for retailers. “They have become really affordable,” he says. “People counting systems are becoming popular, they can count how many people came into a store and log their average basket sizes. It is about using surveillance as a data-gathering tool, not just as a deterrent to thieves and recording what goes on. “Having 24/7 access to these cameras from your smart phone is just brilliant to keep on top of what is going on.” While most people position their cameras so they are clearly seen by staff

and customers, Roberts says concealed cameras are increasingly being used – particularly in situations where theft by staff is suspected. “They can be placed in back offices among the files, above the tills, hidden in a wall or inside an electrical appliance,” he says. “I don’t recommend using off-the-shelf concealed cameras because they can be spotted a mile away. “I recently installed a covert camera and I literally pointed at the lens from two meters away but the client couldn’t see it. It is one of the best ways to outing a rotten apple among the staff, to catch them in the act of doing something against you and your business.” Steve Davis, owner of Davis Security Consulting in Christchurch, says many retailers eagerly look forward to this time of year, but warns of the ‘Shrink that stole Christmas’.

Steve Davis, Owner of Davis Security Consulting, Christchurch

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“The Shrink inhabits a wide variety of stores, feeds exclusively and voraciously on retail profits, and is most intensely active during December and January,” he says. “He is often overlooked and underestimated by store managers and staff.” Davis warns store managers to avoid assuming that employees are as ready, willing, and confident as you might hope when it comes to deterring and preventing shoplifters. “Many members of staff will have phobias and anxieties about challenging shop lifters and that will stop them from acting on suspicion,” he says. “Provide good anti-shoplifting training, address any hidden concerns, let them know how important their involvement is, instruct them about thieves, and teach them how to approach potential or actual situations quickly, properly and safely. “Do not assume that your anti-theft measures are going to be all that effective. Yes, they are ‘weapons in the arsenal’, but over-reliance on them can be dangerous – most can be defeated by those who know how. “But if you don’t have much in the way of visible theft-deterrents, strongly consider them. There are many low-cost ideas and practical options that can help to raise your store’s perceived ‘security profile’. “Try hard not to be understaffed, and stretched so thin that no one has time to think about security. Have contingencies for staff who don’t show up on busy days. “It is also vital to remember that Shrinks often have a ‘fifth column’ working inside the store.

CCTV integrated with POS Steve Roberts, a Director at Fortress Security, says technology is increasingly helping retailers save money by reducing shrinkage – particularly with a CCTV network linked with a point of sale system. When a system such as this is installed, videos of transactions are overlaid on-screen with text information about the sale. For example, the recording might show that a customer bought groceries that totalled $20, tendered the right amount of cash and left the store. With the transaction recorded on video, a shop owner might see that the sale was cancelled and the money put into the cashier’s pocket. Recordings such as these make it easy to track back and see who the cashier was and who the customer was, for any transaction. The sales data and the video of the people concerned are brought together on one screen. CCTV and POS integration can: • Show proof of who sold what, to whom, when and at what price - time and date stamped evidence quality images • Provide quick searches for voids, refunds and other transactions based on time of day, staff member, or other criteria - powerful POS search, exception and variance reporting functions • Eliminate fraud • See how staff interact with customers • Enjoy full remote internet viewing and reporting • Get a birds eye view of the business - small unobtrusive cameras can be linked to one or multiple POS terminal

These are the not-so-honest employees (either temporary or permanent) who steal your cash or merchandise, who extend the ‘spirit of giving’ to their friends and relatives, by putting extra ‘free’ items into their shopping bags, or giving extremely special discounts.” Davis recommends managers monitor irregular PoS transactions such as refunds, staff purchasing, and other ‘risk-areas’,

including the inevitable post-Christmas ‘wave’ of refunds and exchanges. “Lastly, managers should not to get so personally bogged down with Christmas minutiae such as ringing up, stocking, gift-wrapping, etc that they effectively take themselves ‘off-line’ as managers. “Keep your loss prevention awareness high, and don’t sacrifice security for sales.”

Organised crime The Global Retail Theft Barometer notes that shoplifting is the source of more than 40 percent of all shrink. But employee theft now represents more than 35 percent of global shrink, including theft by employees placed in retail stores by organised crime. In fact, organised retail theft may be the most sinister form of shrink because it has evolved far beyond crude “smash-and-grab” tactics to well-planned attempts to infiltrate retail organisations. This means that retailers need better analytical tools, such as software that highlights irregularities in register checkout patterns. Internal theft can take place at many locations inside a store: At the checkout counter, in a stockroom, on a delivery dock or on the sales floor. This means that the next generation of loss prevention (LP) systems must incorporate a wider and more sophisticated variety of hardware and software to spot and deter theft. It also means that these systems must be more tightly integrated with other LP assets and with back-office systems tied to activities in all parts of the store. Steve Roberts, a Director Fortress Security


December 2012 - January 2013

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Retail Security

Cashing in on new technology


here was a television commercial shown recently selling the idea that because of the foresight and technology prowess of a certain bank, two people could bang their mobile phones together and transfer money between them. As a solution looking for a problem this is pretty cute, involving mobile phones, downloadable apps, PINs, bank protocols, 3G networks and goodness knows what to perform the simple task previously performed by simply lifting a bank note out of your pocket and handing it over. It is true that paying by card or internet banking is a convenience for many things, but then cash is still as simple and easy as ever for many transactions, especially with an ATM on every corner. But for retailers the trouble with cash is that it has to be counted and secured. Not only that, if you want to keep it safe, you have to keep re-counting it at every step of the way, because otherwise it has a tendency to shrink. For this reason any but the smallest retailer, managing cash can become an administration, logistics and security headache. Fortunately technology is coming to the rescue, with a range of rapidly advancing options for keeping cash secure, reconciled and accounted for, putting it out of reach not just of heists but also from light fingered employees and honest to goodness accounting errors. For large retailers and other cash businesses in particular, a new generation of intelligent safes called ‘cash recycling machines’ is now coming into the market, 16

December 2012 - January 2013

Note cassette promising greater efficiency and security, and a major change in the way the backoffice cash rooms work. Growing cash It might be counter intuitive to see so much advanced development in cash management technology when electronic payments by card are growing, and mobile phone companies are getting in on the electronic payment space.

But as Christchurch people will tell you, cash still works if the power goes down or the battery goes flat. In these tough economic times it can also be a lot easier to limit your spending by putting your cards in a draw, and giving yourself a cash kitty to draw on. Cash is also the anonymous and preferred medium of exchange in the booming shadow economy, from where it finds its way home into the legitimate economy.

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Challenger Safes Director, Dennis Davidson Whatever the reasons, the Reserve Bank says $4 billion notes and coins are held by the public, up about 75 percent on 10 years ago. This increase in cash can’t be attributed just to population increase which was only about 13 percent in the same time period. Of course while some cash is stuffed under mattresses, most of it goes round and round – about five times per year in retail – making currency management and logistics a growing business, not a dying one. Thankfully, the insecure practice of the retail trader locking the day’s takings in a safe then walking them to the bank the next morning in a canvas bag is fading, but the role of Cash in Transit (CIT) companies who deliver and pick up cash is changing too. Dennis Davidson, Director of Auckland company Challenger Safes says the need to add some smarts to the process of securely tracking and storing retailing cash goes back some three decades or more to some pioneering technology by the 7-Eleven chain of stores in the US who had major problems after going to 24 hours opening in the 1970s. “They had major problem with guys coming in with an iron bar or a shotgun, and also a problem with staff losses, so they developed the time delay safe. It was so successful within their own company that within two years they had eliminated that problem,” says Davidson. These days however intelligent safes have become a good deal more sophisticated. 18

December 2012 - January 2013

Greg Jones, Director Advanced Transaction Systems Intelligent A ‘dumb’ drop safe is secure enough – the employee can’t open it, or it has a time delay, but an intelligent safe adds a new dimension: it counts the money as it is deposited, and tracks who has deposited it, producing reports that allow quick reconciliation with the point of sale systems in the store. But deposits are only half the story. At the beginning of a shift, a cashier or check out operator needs to draw a float of coins and notes in a suitable combination so they can give change from their cash draw, and a smart cash dispenser can track how much has been given to whom, and reconcile this at the end of the shift. Until recently intelligent safes carried these two functions out separately, or as separate dispensing and receiving machines, each of which must be separately serviced by the CIT company. New generation Davidson says the new generation of machines are now appearing in New Zealand and they are not only more reliable but they take the intelligent safe concept a step further, taking the cash deposits from the end of shifts and recycling them for dispensing to checkout operators at the beginning of a shift. Known as cash recycling machines, they reduce the need for the CIT company to deliver and pickup cash by armoured truck, since it need only be picked up as the cash surplus builds up, and is not required to deliver rolled coin packs.

Davidson says for large retailers who already have secure cash rooms and safes, the demand for intelligent safes and cash recyclers is mainly driven by operational effciencies. “This new wave of machines is about automating your cash room,” he says. “It is partly about the physical security, but it is also about securing the loss of money all the way through the process, where for example the checkout operator may have worked on the weekend and the cash room works Monday to Friday. In this case you’ve got a lag before you might know that the till is not balancing for an operator who finished at 2 pm on Saturday. The new cash recycling machines eliminates all that ‘he said she said’ and people management anguish and time involved with all that. The honest people love them, because they can do the job and deposit their till and they know right there and then that it is balanced and they can walk away happy.” Double counting eliminated Greg Jones, Director Advanced Transaction Systems says cash recycling eliminates double counting, reconciliation problems and cuts costs. “Until now the retailer has to manually count the cash in and out, and has to buy cash every day from the CIT company, and then pay the CIT company to take the cash away again, so it is a very expensive exercise,” he says. “With the new generation cash recycling solutions at the beginning of the day a checkout operator will go to the machine,


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Preparing to dispense cash at the begining of a shift tap in a unique number, put the cash draw in the bottom of the machine and it will dispense the float, so that at the start of the day they’ve got the correct notes and coin. At the end of the day they go back and feed the notes and coin back into the cash recycling machine and it is automatically reconciled with the point of sale system. There is no shrinkage because it is absolute. There is no double or triple handling of cash and this technology comes with a selection of different security rated safes. There are a range of different reports available, including cash levels, and current and historic individual operator transactions. The reports are flexible and configurable to suit a store’s requirements. There are four savings: the first saving is the full time equivalent cash handling staff because the machine works 24 hours a day seven days a week and doesn’t take holidays. The second saving is in shrinkage, and the third is CIT costs, and the forth is overall performance of the cash processing the store,” says Jones. Same day As the retail and cash management space evolves, one of the big things retail business is looking forward to is what Jones calls ‘same day value’. “This is where a retailer does the transactions, puts the cash into one of these intelligent safes or cash recyclers and the bank or CIT company will actually recognise the cash is in there and give them a credit in their bank account without the money actually physically moving out of the safe,” says Jones. He believes the necessary steps to make it happen are not far away. 20

December 2012 - January 2013

An intellignet safe accepts bank notes “There are three parties that need to be involved. The retailer has to have the device that has the capability, the CIT company has to have the connectivity to talk to the device and the right security arrangements, and the bank has to be comfortable giving the CIT company the capability to recognise the cash so that this customer gets same day value as a credit with their bank.” He says it will be a logical extension of how CIT companies operate today, since they are already holding cash on behalf of the bank as well as customer cash and their own cash. Other devices Advanced Transaction Systems also deal with other related cash management devices. “ATMs in New Zealand are what we call BAU or business as usual, they deposit cash, you can take cash, you can deposit cheques, those are pretty much a mature device,” says Jones. “The intelligence safe is still current, but the market has moved on again toward full cash recycling machines. The intelligence safe, was almost like a halfway house,” he says. Front till security The technology that eliminates the last remaining part of the process where staff handle cash is not far away, according to Jones. “If you are familiar with self-scan checkouts, this operates under the same sort of concept with a note recycler and a coin recycler,” he says. “You can have a manned or unmanned checkout. For example the checkout operator scans the goods and talks to the customer, and the screen in front of the

customer tells them what they have bought and what cash is required. The customer puts the cash into the machine and the customer gets whatever change is required. The checkout operator never touches the cash.” At the end of the day the checkout operator who is responsible takes the cassette out of the machine, goes to the cash room, and offloads it to the cash recycler which automatically reconciles it. This completes the elimination of manual cash handling with its associated errors or dishonesty, and makes the till and check-out completely secure. “In light of the self-checkout scams being recently reported, this is an option worth considering. No staff touches cash, it’s a closed loop,” says Jones. “This is big overseas, depending on the industry – for example where hygiene is important. Cash is by definition quite a dirty item, and bakeries in Europe have gone this way, so that you are handling goods on the other side of the counter and don’t have to worry about cleanliness because the cash is only handled by the customer interacting with the machine.” Jones says a number of New Zealand stores are considering these systems, and it is ideal for operations like fast food chains or fuel stations that need to closely manage security risks and remote branches. “They used to have a lot of drop safes, but they will soon be able to operate in an intelligence space without having a big full cash recycling machine in the store,” he says. Whatever the size or configuration of the machine, you can be sure the combination of intelligent cash recycling, high security and connectivity are set to become far more common in retail settings. After all, for a lot of people cash is still king.



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Retail Case Study

Video Security keeps shoppers safe


s shopping mall’s managers predicted a growing number of visitors, a comprehensive security and safety solution was identified as a key requirement for the effective monitoring of the space. However, the diversity of the 175,000 square meter space posed monitoring difficulties. Palácio do Gelo worked with Sony to build a monitoring system that would utilize the centre’s existing IP network, providing the diverse range of products and applications needed. Background Palácio do Gelo is one of the largest shopping centers that has been built in Portugal to date. Located in the Viseu


December 2012 - January 2013

Isabel Dias, Director Palácio do Gelo, ‘Sony Professional has brought innovation and efficiency to our security plans and strategy. It is a great solution.’

area, an expanding region in the centre of the country, it has quickly become a retail hub for the thousands of people living in the area. The mall was visited by a record 7.5 million shoppers in the year ending April 2009, drawn to the 200 shops and restaurants, cinema, Olympicsized swimming pool, an ice-rink and supermarket. Challenges Palácio do Gelo needed an effective monitoring system that would ensure the safety of the thousands of mall visitors but would meet the specific needs of such a large and sophisticated retail environment. However, it was critical that any system was flexible and could be adapted to meet the changing demands of the mall’s managers. By using the existing IP network there would be

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the potential to expand the infrastructure when required through the addition of new network cables, fulfilling the centre’s long term business plans. Solution Palácio do Gelo selected Sony to provide an integrated surveillance and communication system. The project included the installation of 200 IP networked cameras, corporate televisions, a public address system, access control and intrusion detection systems. Significantly all areas of the mall – public, technical and private – are managed using the same software. While improving integration and control, this also enabled Sony to create a highly customized solution. The implementation/results Working with Sony Professional Services, Palácio do Gelo selected a range of minidome, fixed and pan-tilt zoom cameras. By installing cameras with a range in functionality, Sony was able to choose the most appropriate camera for a specific use, improving monitoring quality considerably. The use of Sony’s Distributed Enhanced Processing Architecture (DEPA) was critical to the success of the deployment. DEPA technology assists intelligent video analysis, enabling businesses to

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deploy high performance IP monitoring networks without overloading the existing IT infrastructure. This also aids the control and management of the cameras; the IP network enables all 200 cameras to be managed in one central control room using Sony RealShot Manager software. The ability to distribute content over a network means that the system can offer near real-time analysis reports and a remote video verification facility, providing a more accurate representation of activity in any given location. The digital signage solution chosen further enriches this experience. The mall boasts 25 large and hard-wearing LCD screens complete with Sony’s Ziris View software that support the centrally controlled networked communications platform.

This was the first time that the same supplier had been used for the installation and maintenance of such a diverse project in Portugal. Only by using the same supplier could Palácio do Gelo achieve such seamless integration across the mall.

Why Sony were selected Sony offered the most advanced integration of surveillance and signage, providing both an advantage in risk mitigation but also cost savings through improved efficiency. While Sony’s understanding of the specific market challenges that came with this was essential to the success of the implementation.

For more information on Sony Cameras contact Atlas Gentech Freephone 0800 732 637 or email

December 2012 - January 2013


Retail Security

Retail theft climbs


etail theft reported to police has jumped by 30 percent over the last five years but may now be levelling off according to figures from Statistics New Zealand. After a sharp jump between 2007 and 2010 reported thefts from retail premises has stabilised at about 23,000 per year. Some of the growth in retail theft comes from population increase over the same time period, but that is little consolation for retailers and the security industry who are concerned with the number of incidents rather than the rate per head of population. Still, it gives pause for thought about the honesty of the country, when per head of population reported retail theft has increased by 16 percent over the last five years.

John Albertson, Chief Executive The New Zealand Retailers Association 24

December 2012 - January 2013

But ironically, all this might be good news. It could be that as retailers employ new retail security technologies, they increase their apprehension rates, and as new technologies provide more solid evidence, it may be making prosecution more straightforward, encouraging retailers to report more retail theft to police, driving up the numbers. The crime statistics certainly show it is worth reporting retail theft, because the resolution rate is much higher compared to other types of stealing. Last year your chance of retail theft being resolved – that is the offender is warned, prosecuted or diverted – was 62 percent, while with other kinds of theft (except motor vehicles) the resolution rate was only 16 percent. More disappointing for retailers and the security industry, is that over the last 10 years the percentage of retail thefts that are resolved by police has been steadily dropping from a high of 80 percent. The New Zealand Retailers Association encourages retailers to report retail theft to the police, says Chief Executive John Albertson. “Anecdotally I get the sense that more retailers are now prosecuting than perhaps did in the past and I know that with a number of the national chains, if anybody is caught – staff or customers – there are no exceptions, it goes to the police,” he says. He admits the process can be tough for small retailers, as they wait for the police, go through all the paperwork and go to court, but it can be worth it because retail theft can seriously eat into profit.

“If you look at how much retailers make out of being a retailer, across the whole retail sector the net profit to sales is about three to four percent, because the market has become so competitive.” He says the best estimates of shrinkage is that is about one percent of retail sales, in other words around half of net profit. As a result any savings in shoplifting from your store flows straight through the bottom line and can make a big difference. John Albertson also believes it is worth calling shoplifting for what it is. “One of the points we are very strong about is that, we have this cute expression called ‘shoplifting’, and that makes it sound sort of OK. It is actually theft. That is what it is, and it costs every consumer because that money has to be recovered somewhere, so pricing is probably a little higher than it needs to be, purely and simply to cover the $600 million plus that is stolen every year,” he says. The numbers of $600 million or more are widely quoted as being the losses from retail theft, and some commentators believe that number could now be as high as a billion dollars per year. In New Zealand these numbers come from a 2003 survey by Professor John Guthrie of Otago University. The survey found New Zealand shrinkage was estimated to be 1.5% of turnover. 68 percent was attributed to customers, 12 percent to employees, 3 percent to supplier fraud, and 20 percent to administrative error. The cost of crime was $NZ564 million, whilst total shrinkage was $NZ705 million.

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Shrinkage in this case refers to the amount of inventory found to be missing when it is counted at stock take time and Professor Guthrie says the survey is based on trying to explain where the shortfalls arise. He says the survey relied on self reporting, and tended to favour large retailers but is still probably a good

indicator for the majority of sales, even if the smaller retail business were under represented. The figures for the 2003 survey were pretty consistent with overseas statistics, but an update is overdue. “I am just about to start the next one,” says Professor Guthrie.

“We are going through the process right now of redesigning the questionnaire to make it more user friendly, and so that it gives the information that the various stakeholders want. And this time round we are going to do it all online which we hope will bring a better response.”

December 2012 - January 2013


Retail Security

Unlocking opportunities with instant card issuance


ith the recession adding fuel to the flames of an already competitive marketplace, a number of organisations are seeking ways to attract new customers and retain those they already have. For the retailers, they are looking into the loyalty card market and discovering that the benefits go far beyond brand awareness: they lie in the detailed transactional data generated by loyalty cards, which allows retailers to track, record and analyse the purchasing behaviour and spending patterns of shoppers. Retailers can understand how these customers behave when they shop; they can sell to them far more effectively, bringing higher commercial value to organisations that want to sell us their products and services.

For more information on HID’s products and services within New Zealand, please contact Stephen Blakey on 09 537 0279 or 0210 824 6096 26

December 2012 - January 2013

On the other hand, customers treat loyalty cards in their wallets as a quick and convenient way to collect points and rewards and stack them up for their future purchases. These cards can also give customers access to special advantages like upgrades, discounts and promotions. Paying for goods and services becomes a far more streamlined process, with no need for customers to worry about having to carry change or even remove the card from their wallet, replacing not only cash, but numerous other cards at the same time. These customer benefits are contributing to the blooming loyalty market in Asia. Numerous loyalty programs can be named in Asia, for example, i-mint in India, the BonusLink program in Malaysia, and the Octopus Rewards program in Hong Kong. i-mint is a good example of a typical success story that is worth mentioning. From an initial collaboration of six merchant partners in mid 2006, i-mint had developed an all-India merchant network of over 3,000 partners covering industries including hospitality, travel, retail, telecom, media and consumables by late 2009, with a membership base of 9 million. Multiple partnership reward programs offered customers the dual benefits of purchases across multiple product/service categories and earning rewards across several program partners. i-mint is just one example that reflects the huge opportunities of the loyalty market. So how do we take the advantages of the loyalty program and boost the card usage? Instant in-store card issuance has emerged as a compelling way for retailers to leverage these programs. Wal-Mart, for instance, already has some 5,000 printers installed across its US store network, which can print gift cards that are personalised for a particular recipient with a photo and

a message on the spot. This is a winwin opportunity for both retailers and customers, instant issuance hinges on providing issuers with a convincing return on investment, ultimately boosting revenue, profitability, and cardholder loyalty. The immediacy of instant issuance gives retailers an early chance to incentivise their customers to start collecting points, spending money with them there and then. It’s also a very tangible way for stores to demonstrate their commitment to customer satisfaction by providing swift, convenient and personalised service. Statistics show that cards received immediately are used sooner and often achieve the hallowed top-of-wallet status, which increases interchange revenue. Above all, instant issuance gives retailers a priceless opportunity to get in front of their customers and engage with them on a one-to-one level, increasing card activation and usage rates. At the most practical level, instant issuance cuts out postage costs and delays, dramatically reducing the time between the customer applying for and receiving the card. In comparison, cards received in the mail days later require additional activation steps and are often never activated. Customers can also select their own PIN at the time of issuance, making them more likely to commit it to memory, and more likely to use the card. However, there are number of considerations when retailers move to instant issuance solutions. Very often, retailers set up outlets across the country. To maximize the profits, each outlet has utilized most of their retail space for product display, with limited area for housing back-end equipment, such as printers. Moreover, front line staff are not well-trained technicians and cannot

master complicated tools. Therefore, ease of use and small footprints are their prior concerns when choosing card printers. HID Global has introduced its advanced generation of FARGO® Direct-toCard (DTC) printers to address the needs of instant, on-demand printing and offers added benefits to address end users’ concerns. Retailers often feel frustrated with the complicated card design application which takes time for installation and requires multiple steps to complete the card layout. The new DTC printers include the embedded Swift ID™ application, enabling users to print cards right from the box. By simply plugging the printer into a computer via a USB or Ethernet cable and installing the printer drivers, users can access a simple user interface through a Web browser

to personalize the card. No additional software is required. As a business grows, retailers may look into adding more features and functions on their loyalty cards such as bonus point redemption, cardholders’ purchase records and personal data. As more data is saved in the card, the greater security needs to protect the information are required. FARGO DTC printers are designed to grow with a business by offering field-upgradable options including technology card encoding (iCLASS®, Mifare, DESFire), dual-sided printing and lamination capability and more to enhance card security. Considering the space limitations for equipment in retail outlets, the compact and sleek design of DTC printers can easily accommodate any desktop. And they

feature a modular design which allows the end-user or integrator to configure the printer depending on the requirements of the space. For instance, the DTC4500 printer offers the lamination options stacked on top, instead of side by side, helping reduce the amount of space needed to operate the printer. As consumers are faced with an everexpanding range of ways to spend their money, and to earn rewards, retailers need to ensure their loyalty card schemes stay one step ahead of the game. Keeping their customers keen to spend and earn with them rather than their competitors depend on their ability to ensure their schemes are instantly available and convenient. In the near future, we can expect instant issuance to be a growing trend in the loyalty card space.

We Have a Handle on the South Island says Ingersoll Rand

Dave Pullman, South Island Sales Manager


couple of recent changes with our Christchurch based Sales Consultants has resulted in a formidable team. The commitment to superior service, support and quality advice is stronger than ever. Dave Pullman, South Island Sales Manager, is one of the most respected figures in the industry and leads the team from the Phillipstown sales office and showroom. Dave’s years of experience, in-depth product knowledge and strong relationships with a broad client base make Ingersoll Rand a trusted and respected industry player. Kenton Le Comte, previously Residential Sales Consultant, was appointed Architectural Sales Consultant on 1 March 2012. Kenton’s years of

Kenton Le Comte, Architectural Sales Consultant

experience and significant contributions to Ingersoll Rand Security Technologies, coupled with his enthusiasm for the industry, means he can offer an outstanding level of service to the construction and architectural communities. Darren Espin recently joined the team as Residential Sales Consultant, filling Kenton’s previous role. Darren’s five years of international sales experience, together with his Bachelor of Social Science from the University of Cape Town and passion for the products and industry will grow our brands and market share, and contribute to the success of our customers and end users. Steve Buller is arguably one of the best door hardware schedule writers in the country. His extensive experience, un-matched qualifications and attention

Darren Espin, Residential Sales Consultant

to detail ensure Ingersoll Rand specifications are second to none. Steve’s recent move to the South Island means that while he is still creating specifications for the entire country, he is in closer proximity to support the Christchurch team and make a valued contribution to the rebuild of Christchurch. Ingersoll Rand’s commitment to quality products and support for the industry, is stronger than ever with market leading service and innovation to every step of the building and construction phase. Our team can handle the pace. Call them to experience great service and advice. For more information, contact Ingersoll Rand on 0800 477 869 or visit December 2012 - January 2013


Retail Security

Utilizing business intelligence in retail surveillance systems to enhance cost efficiency By Wong Wai King, Country Manager Axis Communications Pty Ltd

Introduction The retail industry faces tough challenges today, including fierce competition, low margins and external/internal losses. Within retail, video surveillance systems have traditionally been used for security and loss prevention. Today modern network cameras take such systems to a new level, by providing new possibilities within other parts of the retail organization, such as marketing, operations and merchandising. This means that all departments can benefit from the cameras. The system can be used as an efficient tool to automatically analyze for instance customer behaviour, so that retailers get a clear view of conversion rates, how customers move in the store and how they respond to various promotion activities and displays. Reports shows that the majority of retailers that are currently using analogue systems are interested in or planning to rollout network based surveillance cameras. Although analogue CCTV still dominates in this sector, retailers are obviously beginning to realize its limitations and appreciate the additional benefits an IP -based system can deliver. Based upon an open platform, flexible and scalable architecture, some of the obvious benefits of network video include superior image quality, simple deployment, seamless remote access and a multitude of integration possibilities. However retailers faced by a challenging economic climate and fierce competition, need to maximize the return on investment (ROI) on any hardware spend and consider how it can positively impact the bottom line. Legacy investments in analogue video surveillance have primarily been based around loss prevention and security, where it has been difficult to measure a clear ROI. However retailers are now starting to realize that IP video surveillance when applied with analytics can also provide valuable real-time business intelligence and increase the value of their investment in video. Leveraging network video to improve store layouts, optimize merchandising strategies and increase operational efficiency, will ultimately drive sales and profitability and instigate a change in perspective on the role of video surveillance within retail. Sources

• Retail use and experience of CCTV in the UK’ was conducted by the Centre of Retail Research, Nottingham and commissioned by Axis Communications. • European Retail video surveillance survey, Frost & Sullivan Attitudes towards camera surveillance – Swedish Trade organization, Svensk Handel in cooperation with Axis Communications. • Attitudes towards camera surveillance in Italy - IDC Retail Insights and commissioned by Axis Communications. • Attitudes towards camera surveillance in the US – Loss Prevention research council (LPRC) sponsored by Axis Communications. 30

December 2012 - January 2013

The value of video surveillance Retailers clearly see the benefits of video surveillance as both a deterrent and incident investigation tool. It is interesting to note that retailers see no negative reaction from staff or customers in the use of security cameras, this is reported by several research’s initiated by Axis Communications. Using video surveillance to decrease theft in a retail environment has multiple benefits beyond just reduction in shrink, it is also crucial for customers to feel safe and secure and for employee’s who need to feel a sense of security in the workplace. This can only serve to improve the overall customer experience and foster a more desirable workplace environment, achieving long term benefits for retailers in terms of employee retention and customer loyalty. Enhancing loss prevention The annual cost of shrinkage to the Asia Pacific retail market is $18 billion, according to the 2011 global retail theft barometer report. Video surveillance is a vital component in any loss prevention strategy and in a market still dominated by analogue CCTV, it highlights the importance to evaluate new technology which can improve on current practices. The performance of network video systems within retail is superior to analogue CCTV, according to the various reports into retail use of CCTV. Benefits of HDTV to loss prevention Despite the widespread presence of security cameras in the retail sector, shrinkage remains a major challenge to retailers. Perhaps the public associate CCTV with generating low quality grainy

images, a perception stemming from CCTV footage broadcast on TV programs such as Crimewatch, casting doubts upon the ability of a surveillance system to visually identify a shoplifter or tackle internal theft. Retailers looking to improve their loss prevention strategy should consider embracing HDTV (High definition television) cameras. Utilizing the same technology now ubiquitous within the consumer video industry, HDTV network cameras comply with a standard that guarantees quality assurance. Most retailers cite better evidence material as a major benefit of using CCTV. Designed around an established standard, HDTV network cameras offer high resolution video with extreme image detail. Proving more effective in identification and significantly improving forensic analysis of post event footage, adopting HDTV will increase the value of a retailer’s investment in video surveillance to tackle loss prevention. Conceivably, this could also change public perception on the ability of a surveillance system to capture evidential quality video, empowering an investment in security cameras to act more as a deterrent and consequently reduce shrink related incidents. Greater flexibility, simple deployment, reduced costs An effective loss prevention strategy should continually evaluate new technology, not simply to adopt the “latest and greatest” products, but to harness innovative solutions which can deliver tangible benefits and reduce costs.

With extensive networks and PoE devices such as wireless access points deployed in many retail stores today, a PoE network camera implementation can yield substantial savings in installation costs and cabling though leveraging existing IT equipment.

• Solutions optimized for retail: An innovative use of HDTV cameras, addresses a challenge retailers face with monitoring shopping aisles. The landscape format (4:3) traditionally offered by cameras are inappropriate as large parts of the field of view – specifically the sides of the image – are redundant. The optimum field of view for many shopping aisles is a narrow horizontal view, with higher vertical coverage. Network cameras that support rotation of a 16:9 widescreen HDTV image into a 9:16 format, offer a vertically orientated video stream that captures more usable images along an aisle, which is of particular relevance to high racking environments. • Ease of integration: Network video systems based on open standards, offer integration with existing loss prevention systems, such as EAS, access control, EPOS and public view monitors. For example, synchronized network video and point of sale (POS) transaction data in conjunction with analytics, provide valuable exception based reports to intelligently analyze and detect fraud arising from sweethearting.

• Cost-effective deployment: HDTV network cameras offer a minimum resolution three times greater than the analogue CCTV cameras used within many stores today. Retailers can now benefit from improved security coverage whilst deploying fewer cameras. Faster deployment, reduced cabling, lower software licensing costs, less power consumption and limited maintenance will also reduce implementation costs. • Ease of installation: Network cameras support PoE (Power Over Ethernet) technology, allowing a single cable to power a camera, as well as distribute video, audio, alarm signals and PT Z (Pan, Tilt and Zoom) control. Camera re-deployments enforced by store layout changes will now be faster, easier and less costly to implement.

December 2012 - January 2013


• Protect existing CCTV investments: Retailers can leverage their existing investments in analogue CCTV cameras through network encoders, whilst retaining the network video benefits of remote access, efficient bandwidth utilization and integration with third party systems. Network cameras and encoders can operate in tandem, all managed from a single, unified software front end. • Future-proof: A network video system based on an open platform can easily integrate third party analytics such as intrusion detection or people counting, either embedded within the camera or encoder, server based or a combination of both. Retailers making the step to network video are no longer locked into proprietary technology, ensuring freedom of choice and long term investment protection. Delivering greater business value Retailer’s perception of the value of network video extends much further than simply improving security and surveillance within retail stores. Reports reveal a high level of awareness and interest amongst retailers in using network video for non security applications. It shows that many retailers are keen to maximize their investment in their surveillance system so that it can be used as more than just a loss prevention tool. As the majority of consumer purchasing decisions are made on impulse while browsing in store, applications providing real time in store business intelligence, empower retailers to respond more effectively to changes in consumer demand and operational issues, which ultimately impact the bottom line. Awareness of non-security and loss prevention uses of network video By leveraging network video for crossfunctional purposes, retailers can gather real time statistics to improve store layouts, optimize success of merchandising displays, enhance employee efficiency, improve customer service and measure customer traffic and conversion rates. A single network camera deployed for loss prevention, can simultaneously be utilized by marketing, operations and merchandising. Achieving cross department collaboration and shared deployment costs, will maximize the ROI on any spend on video surveillance equipment. • Measure store performance: A network based people counter provides instant access to real time and historic 32

December 2012 - January 2013

customer traffic data. Retailers can measure traffic levels on an hourly basis across multiple stores to gauge store performance, evaluate the success of promotional campaigns and improve customer service by optimizing staff deployment to match customer traffic. Based on an open platform, retailers can also track customer behaviour using analytics integrated with other network data sources such as Point of Sale (POS) transactions, allowing retailers to compare traffic and conversion rates not only between stores, but down to aisle and display location.

• Evaluate display strategies: Gathering visual intelligence on customer behavior is crucial to optimizing sales. Maximize the impact of network video deployed for general surveillance, by feeding additional video streams from a single camera into customer behavior analysis tools. Retailers can gather statistics relating to customer dwell time of in-store advertising or digital signage and track customer flow. Capturing intelligence on customer response to end caps, displays and promotions, allows retailers to optimize display and marketing strategies and drive sales. An integrated network video system merging analytic data from multiple sources can also compare traffic flow and sales statistics between stores with different end cap displays. An additional benefit is video observation of customer interactions with different displays or product placements, to visually analyze factors that affect a customers purchasing decision. • Optimize store layouts: A network video system can also be applied to heat map analytics to gather valuable input on improving store design. Visualize hot zones with the most customer activity to maximize in store promotional campaigns and identify cold zones to determine how store layout changes can positively impact customer traffic flow. Network based video intelligence allows retailers to immediately evaluate the impact of floor change layouts on customer flow and sales, by combining mapped traffic patterns with POS data. • Enhance the customer experience: An integrated network video intelligence platform can generate real time alerts when queues exceed predefined thresholds or flag up lack of

on-shelf product availability. Real time resolution through opening additional checkout lanes and stock replenishment will enhance customer experience and improve customer service levels. • Increase operational efficiency: With anywhere, anytime access to a network video system, retailers can gain valuable business insights into consumer and store activity to streamline operational processes and improve customer responsiveness. For example, remote access to live and recorded video to demonstrate good working practice and customer service, can benefit a retailer’s training initiatives and improve employee efficiency. Access to live video - anywhere, anytime One of the major drawbacks of analogue CCTV, which by its very definition is closed circuit, is the limitations imposed on remote video access to monitor store activity and security. An inherent benefit of network video is the ability to gain authorized access to live or recorded video from any network location – including HQ, regional offices or even via mobile devices. According to surveys, retailers require access to video both in store and remotely, a view expressed more strongly by large retailers of retail chains with 100 stores or more requiring remote access to video.

Access to video surveillance The wide scale availability of cost effective broadband connectivity and modern efficient video compression techniques such as H264, have removed deployment obstacles making it practical and affordable for retailers to fully exploit one of the major benefits of network video. The driving force behind retailers demanding wider organizational access to video, may stem from the innumerable benefits it affords retailers in terms of enabling cross functional applications to improve efficiency, enhance security and increase the value of video within a retail chain. • Improve employee efficiency: Merchandising departments based centrally in HQ can now access network video to remotely audit store compliance with a marketing promotion and instantly correct display guidelines that have not been adhered to. Negating the requirement for staff to visit each store to monitor compliance will significantly reduce travel time and costs, boosting operational efficiency, employee productivity and positively impact corporate social responsibility (CSR) goals through reducing a retailer’s carbon footprint. • Staff safety and security: Lone workers operating in retail outlets are more vulnerable to threats and physical assaults than others in the work force, with extended trading hours increasing the exposure to risk. An in-store network based video system invested in for loss prevention, could simultaneously provide instant video verification of a panic alarm to any networked or mobile device, thereby strengthening a retailers duty of care to their employee’s.

• Future-proof: Systems already exist today to distribute synchronized low quality video and POS data off-site for analysis of suspicious transactions, while retaining the ability to remotely interrogate high quality local video of a flagged incident. This centralized approach releases in store personnel to focus on improving the customer experience. Retailers contemplating a cloud computing model for applications that analyze video, are best served by implementing network video. Investment in network video surveillance today will ease transition into cloud based retail applications in the future. Building a business case Organisations should envisage network video as a cross functional application, capable of loss prevention, improving employee productivity and customer service, optimizing store layouts and product placement and achieving an increase in overall operational efficiency. Retailers who can succeed in securing cross department collaboration will benefit from sharing deployments costs across marketing, operations, merchandising and loss prevention. From this perspective it is much easier to realize a clear business case for migrating to network video. IT department collaboration Retailers already use IT strategically to streamline business processes and optimize profits, with POS and other store systems already networked today. By adopting network video as a real time visual intelligence tool to empower operational decisions, the logical step would be for IT to manage video as yet another networked application or device which provides strategic business value.



Readers of NZ Security include those working directly and indirectly in the domestic and commercial security industry. From business owners and managers right through to suppliers, installers and front line staff. Among our readers are IT security experts, surveillance professionals and loss prevention staff. Our readers take their job seriously and make an active choice to be kept informed and up to date with the industry. For only $50.00 plus GST you can ensure that you receive a 1 year subscription (6 issues) by filling out the form below and posting to: New Zealand Security Magazine 27 West Cresent, Te Puru, 3575 RD5, Thames New Zealand or email your contact and postal details to: Mr Mrs Ms_______________________________ Surname_________________________________ Title_____________________________________ Company_________________________________ Postal Address____________________________ ________________________________________ ________________________________________ Telephone________________________________ Email____________________________________ Date_____________________________________ Signed___________________________________

Security Magazine


A trusted source of information for industry professionals

December 2012 - January 2013


Retail Security

Bring Your Own Device


ike it or not, your employees are bringing their own devices to work. They want to use their own smartphones, tablets and notebooks. On one hand it’s a trend that can improve employee productivity and work satisfaction. On the other it can be a huge threat to corporate security as we’ve known it until now. Trying to pretend it isn’t happening isn’t an option. Organisations that fight against the trend are alienating employees. What’s more, a blanket, NO to a bring your own device (BYOD) policy isn’t going to work forever. “There is a wonderful quote,” says David Reiss, Product Marketing Manager, networked ICT products at Gen-i, “Bring your own device. Do it, or have it done to you.” There are also good business reasons as well to allow employee access to their corporate email 24/7.

David Reiss, Product Marketing Manager at Gen-i 34

December 2012 - January 2013

Embracing the BYOD trend requires, however, a fundamental change in thinking. Suddenly the network and confidential data are opened up to devices that aren’t administered by the IT department. All those devices attached to the network become channels through which confidential data could leak. “It is still very new and still a massive security concern for organisations,” says JohnPaul Sikking, Security Specialist at Cisco. The security risks include: • The dual private/corporate use of the device opens up security holes. • The employer is not the administrator of the device. • Corporate data is shared through synchronisation apps such as Dropbox. • There may be access to sensitive data if the device is stolen. • Employee devices may not have suitable security installed.

John-Paul, Sikking Security Specialist at Cisco

BYOD policies Sikking says that organisations must put the policy in place first before investing in the tools to implement it. The tools are there to enforce the policy. The SANS Institute, which provides information security training, found in its Survey on Mobility/BYOD Security Policies and Practices released in October of this year that a third of organisations lacked a meaningful BYOD security policy. “Without security policies, allowing employee-owned devices to access company resources, makes our protected IT networks sitting ducks,” SANS report authors Kevin Johnson and Tony DeLaGrange said. The first step, says Sikking in developing a policy, is to analyse the business risk and define the requirements. That policy needs to cover what access your organisation will give to employees’ devices and what is expected in return. It straddles IT and HR and specifies what the right behaviour is. There is no one-size-fits-all policy. At the most basic level, says Reiss, organisations create policies allowing employees to bring their own devices, but don’t offer any specific support. “In a lot of cases that is going to be enough,” he says. “You are on your own with this device. Follow these steps and get access to company resources.” However this is not sufficient for some organisations that may want more control over the device and what is being done on their networks. There will be many difficult questions to be answered in the policy writing process. One of the policy quid pro quos that many organisations offer is: you bring your device, but we control what you can do with it in work hours, says Sikking.

Or, says Reiss, the organisation might want the power to remotely control and be able to wipe devices if they are lost or stolen. It must write this into the policy if it wants to be able to do it. BYOD policies vary by industry but typically need to cover some standard elements. They include: • Employee responsibilities. This might include such as running up-todate security software on the device, having a PIN code or password to access the phone and keeping security patches up-to-date. They might also be required to upgrade from older devices. • Allowable activities. All manner of activities could be a security risk to the organisation. For example USB ports, apps, social networking sites, and file-sharing sites could all be potential risks. Employees may not be allowed to download company documents, for example – although good document management software will preclude that anyway. • Who provides support. It can cost an organisation significant amounts of money if the helpdesk is constantly clogged with BYOD support. It may be that only certain devices will be supported. • What the company pays for. Companies may want to cap data costs or make it clear that certain downloads come at the employee’s own cost. • How to monitor agreements. Once employees have signed, there must be a method of monitoring the policy. There also needs to be processes for reporting violations and rules on what should happen to an employee owned device implicated in an investigation. Organisations should consider taking advice before creating their own policies. BYOD policy isn’t always simple, says Johnson and DeLaGrange . There are common themes emerging in BYOD policies. For example, says Sikking, certain applications may be banned on the network during company time. It’s not uncommon to see games such as Angry Birds, or the use of Dropbox file sharing technology which provides a channel for the leakage of corporate data, to be off limits.

Employees could do that over their own connection out of hours using the same device, but not through the corporate server. This is an area, says Reiss where organisations do need to tread lightly. Support of BYOD is also a big policy issue says Reiss. “(This) is driving real cost into a number of businesses.” “Once you provide sanctioned use for (devices) you are putting your hands up to support them.” Without appropriate warranties this may be difficult. Nor might an IT department have the training to support the huge range of devices on the market, making it difficult for them to be configured for corporate services, or repaired and restored if they fail. The technology Once the policies are in place, says Sikking, an organisation can then turn to the technology. Physically giving access to the network isn’t that difficult for organisations with WiFi connections. It’s making that access secure, which is a little more difficult. That security angle comes with some unique technology challenges, says Sikking. One of the most fundamental ones is that IT departments don’t control the devices. “The only thing they can control is the network it connects to.” Organisations are typically using authentication and access controls, firewalls and virtual private networks (VPNs) to manage employee devices. Mobile device management tools such as AirWatch go further in that they can limit access based on the device’s identity or activity. These systems can be used to shut down usage in certain circumstances, says Reiss. Gen-i’s mobile BYOD solutions can, for example, identify if an employee is about to incur heavy roaming charges and send an automatic warning to the user or shut the device out of the system. Such granular permissioning is expected to become even more sophisticated as time goes on. The next level is to use a context secure security solution such as Ciscos’s Identity Services Engine (ISE), says Reiss. It can tell more about the device. If, for example it’s a jail broken or rooted phone, ISE can recognise that and restrict access to the network for the jailbroken phone. “You can segment them from corporate data,” says Sikking. “The employee could still use the phone to browse, but it’s better if you are not given email or access to the financial

system.” A factory standard identical phone would have greater permissions. Sikking adds that when BYOD devices connect through the security gateway ICE can identify “who you are”, what the device is, what it is doing, what the time of day is, what network the traffic is coming in from and what information it is trying to access. The Cloud: a new challenge Use of cloud applications by employees’ own devices causes another potential security risk, says Sikking. An application such as Xero, Vend or WorkflowMax may not know that the device isn’t owned by the organisation. The way to solve this problem is to set up the cloud based application so that only traffic coming via the organisation’s network has privileges to access the data. In the case of At Cisco for example, says Sikking, a staff member’s BYOD device would be funnelled through Cisco’s security gateway before it could access the or another cloudbased application. Monitoring BYOD One of the reasons to run all mobile data traffic through the firewall and VPNs is to monitor and report on activity from BYODs, says Reiss. The authors of the SANS report were surprised at how little this was being done. Their survey found that 61% of organisations allowed personal devices to connect to protected network resources, yet only 9% were “fully aware” of what those devices were and what they were accessing. Johnson and DeLaGrange added that this lack of awareness and policy around mobile access to company resources has all the makings of what IT professionals commonly refer to as a “perfect storm.” Harnessing the trend Some organisations are becoming proactive in harnessing the benefits of employee owned technology, says Sikking and looking for additional benefits. That may include providing apps that allow tablets and smartphones to use proprietary applications. The most secure way to do this is to use virtual application technologies such as Citrix to turn the smartphones, tablets and laptops into dumb terminals, ensuring sensitive company data is not residing on employees’ devices. The virtual application technologies deliver the experience the user wants without the organisation owning or supporting the device, says Reiss. December 2012 - January 2013


Investigating Fraud

The Fraud Psyche


or those of us involved in the field, we are all well aware of the conditions which must exist for fraud to occur, namely the “Fraud Triangle” of opportunity, motivation and rationalisation. However, beyond this, and that which I believe is more telling, is the actual psyche of the fraud offender. During 40 years of investigative experience the personality traits that were exhibited by every fraud offender that I dealt with were; arrogance, greed and an over-inflated sense of importance and entitlement. The latter two traits are most probably the manifestation of the two former ones, which I regard as the more significant from an identification and investigative perspective.

Philip Roigard CPP Phil Roigard is a Licensed Private Investigator and Director of RISQ New Zealand Limited. He is also an Executive Committee Member of the New Zealand Institute of Professional Investigators (NZIPI) 36

December 2012 - January 2013

Should anyone find themselves on the receiving end of an embezzlement, fraud, or internal theft and with the need to identify a short list of suspects, I suggest that you focus for a moment on the personality traits of your employees and identify any who exhibit any of the abovementioned personality traits. It is highly likely that you will have identified your fraud offender. These traits are also useful in the fraud investigation, as the arrogance will undoubtedly result in a less than careful execution of the fraud, and the greed will result in being unable to be satisfied with a single occurrence of offending. While investigating fraud, I have been repeatedly told of suspect’s high intelligence and great personal presence, and that they would be extremely difficult to catch because they were so talented. I used to be concerned about that, but once I realised their achilles heel was arrogance and greed, my concern abated. Take for example, the highly respected IT Director of a multi-national company, whose undoing began while he was overseas on a business trip. An invoice being processed through the system in his absence was noticed by a vigilant processing staff member for a minor peculiarity. Although pre-approved by him prior to going overseas, his immediate absence for re-clarification resulted in the payment being withheld until his return. Subsequent checking by the processing staff member identified some earlier instances of similar invoices having been paid and the chain of fraudulent invoices began to be unravelled. The imaging and analysis of the IT Director’s company laptop computer identified copies of these fraudulent invoices on his hard drive. Arrogance and greed will catch you every time. No one expected an IT

Director to be caught out by leaving copies of the offending documents on his own hard drive; but leave them there he did, and the investigator was rewarded for his diligence. This person was dismissed from their employment and a complaint laid with the Police in relation to the offending. Police priorities meant this matter was not followed up for three years, when the same person came to their attention again for similar offending with his new employer. A good example of poor preemployment screening on the part of the next employer, but that’s another story. Take a further example of the company secretary entrusted with the financial running of a medium sized profitable business. Over a seven and a half year period this person misappropriated company funds totalling $2 million. The offending had such an impact on the company that it was forced to make redundant some employees and lose credibility with its bankers. The company secretary adopted an extravagant personal lifestyle, far in excess of the position’s remuneration. The offender had two furnished homes, four late model vehicles, two motor boats, original paintings, gold coin and jewellery and $50,000.00 in cash in the bank. The expensive dress attire, automobiles and frequent overseas travel was explained as family inheritance monies, while all the time it was being siphoned from under the very noses of his workmates. The offending was so successful that it ultimately led to the offender’s own redundancy, and it was shortly thereafter that the offending was discovered. All the hallmarks of arrogance and greed were there for all to see, yet no one saw it for what it was, the common personality traits of a fraud offender.

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Association News MLAA

Do It !


his time of year will bring the regular challenges to your “peace of mind” that we have come to associate with a topsy turvy world where the rights of the criminals are more important than the rights of the law abiding citizens. The Police are forever having their work load increased by more and more laws. Their resources are stretched further and further. The constant increase in violence and crime associated with drink and drugs puts heavy demands on their prioritisation of offences. Since much of the burglary type criminal activity is not likely to cause instant damage to life or limb, their response to your phone call is not likely to be as fast as you may wish. So it becomes your responsibility to do as much as possible to protect your own property. Thinking that “it can only happen to someone else” and doing nothing to prepare yourself or taking precautionary measures in case, makes you the perfect victim criminals are looking for.

Fraser Burns is a member of the New Zealand Branch of the Master Locksmiths Association of Australasia Ltd Email Contact: Master Locksmiths Association of Australasia Ltd Web: Ph: 0800 652 269


December 2012 - January 2013

So what can you do to reduce the likelihood of you even needing to phone the Police to report a crime against your property. Always lock your doors Relying on the probably cheap lock that came with the house is asking for trouble. Make sure that you get your Master Locksmith to recommend and fit a good lock that is suitable for your door. Take a photo of your door with you or get them to come around and have a look at your situation. Not all locks are suitable for all doors. Usually it is not possible for an untrained person to look at their own door and make a decision as to whether that lock is suitable or secure. Use good quality locks. The saving of $50 by purchasing a cheap lock leaves a sour taste in your mouth after that $10,000 burglary. Then having gone to the effort of installing decent locks, USE THEM ! ! ! Safeguard your keys Safeguard your keys. In the same way that it is important to protect you home, it is equally important to then protect your keys. So don’t leave your keys in the lock or on that table or bench just beside the door. That way the burglar cannot break a small panel of glass and reach them so that he can then unlock your whole house. Separate your house keys and your car keys, especially if it has your address on it. In fact better still, don’t put your details on your keys. Instead put the address or phone number of a friend. If the person who finds the keys has criminal intentions then those keys won’t affect the security of your friend at all. And if you are lucky enough for those keys to be found by one of those people who are truly nice, then the keys will get back to you. Make sure that you agree with your friend first as to how they will know that they are your keys. There are hundreds of keys that turn up at locksmith shops and Police stations every year that we cannot trace back to the

Key Safe owners. Remember not to leave you spare keys under the mat. Burglars always know where the hiding places are. Master locksmiths have mini key safes that you can mount outside which are just big enough to secure one or two keys. Always lock your windows Windows need catches that will hold them closed against the wind. They also need locks to hold them closed against the undesired attentions of the criminal. Always use good quality locks to secure your windows. The cheap window locks often have little more strength than the cardboard packaging that you bought them in. Storage Tools and ladders are the sort of things that help burglars break in. So stop leaving them outside and learn to put them away. Then, always lock your sheds and garages. Stop helping the burglar to Burgle YOU ! Hiding While you may well prefer some advice on how to give that criminal a hiding, it is more important for you to first of all ensure that you don’t provide places for burglars to hide. Remember to keep bushes and trees trimmed. For some of you this also includes the lawn. If you are going away, ask a trusted neighbour to keep an eye on your place and clear the mailbox so that the mail and newspapers do not build up. Continued on page 39

Association News NZIPI

Benefits of Using an NZIPI Member


t has recently been brought to my attention in my capacity as Chairman of NZIPI, a case involving a lawyer who instructed an investigator to perform an investigation of a matter on behalf of his large corporate client. A client that actually has a preferred investigators list. The investigator in question has conducted many such investigations and was reasonably well known. The investigator was not however a member of NZIPI. It transpired the subject of the investigation did not take kindly to the inferences and findings of the investigator and sought to have the outcome challenged. He took up his own case and engaged his own legal counsel. In the process of examining the investigation it was learned that the investigator in question was not licensed by the PSPLA or indeed was never previously licensed under the old PISG Act 1974 despite, as I mentioned, being well known and approved to be a preferred investigator for a large corporate.

A complaint was lodged, and the investigator was told by the DIA to cease working pending his application. The company duly applied, but the investigator failed to apply for a COA and continued to perform investigations, resulting in yet another complaint. The matter was determined and the investigator formally warned, but that is not the end of the matter. The complainant sought a legal opinion from an independent Barrister who appears to have the view that the law firm acting for the Corporate should have had a duty of care to ensure that the investigator appointed was legally able (due to legislation requiring the investigator to be licensed to make such enquiries) to perform the investigation asked. If the lawyer, or the Corporate had opted to insist that the investigator(s) they use are members of NZIPI what would have been the outcome‌. To qualify for membership a person must complete an application and provide evidence of their license, their CV and background.

Spy Phone App

Membership Profiles coming soon

There has been a lot of media in recent months about the need to be aware that public places are just that... PUBLIC... and anyone could be recording your every action or word. This latest APP called SPY VIDEO is available for just US$1.99 and once installed the user of the phone just touches the screen APP and the phone immediately (using a dark screen) will video front or rear for as long as the phones capacity or battery will allow. This is very scary stuff and the need for vigilance is getting higher each day.

At our recent Committee meeting it was agreed that from the next edition of this magazine we will be featuring member profiles that will allow readers to get to know our many highly experienced members and their vast and interesting backgrounds with peculiarities of their region of New Zealand that impact on their business and activities.

Ron McQuilter is the current chairman of the NZIPI and is Managing Director of Paragon Investigations Ron can be contacted by email:

This information is passed to every member who is able to comment favourably or adverse in complete privacy to the membership committee who will in turn make a recommendation to the Executive. In short, the above could never happen. With the current licensing regime that allows virtually every applicant for any class of COA to be a licensed PI COA and with persons promoting themselves as investigators who just ignore the rules, and even when caught out, just continue to trade, if ever there was a time for corporates and/or their lawyers to look to NZIPI as the Industry Body, it is in the current environment with our new Act, the recent application of the Civil Tort of Invasion of Privacy etc. Caveat Emptor indeed‌. Let the buyer beware. Ron McQuilter - Chairman NZIPI

December 2012 - January 2013


Association News ASIS

The ASIS New Zealand year in review 2012


n 2011 I had the honour of being elected the Chairman of ASIS New Zealand. I immediately set out a couple of goals that I wanted to achieve over the next two years. The achievement and non-achievement of these goals has been the main focus of my ASIS year. The first goal was to mark 25 years of ASIS in New Zealand with a significant event. It was decided that the best way of getting the most ASIS members together to celebrate was to ‘make it worth their while’ and put on an educational, day-long seminar that would bring people from all over the country.

For further information or comment please contact Carlton Ruffell Chairman of ASIS New Zealand Carlton Ruffell CPP Phone: 021952810 40

December 2012 - January 2013

A core committee of Charles O’Donnell, Warren Cornor, Mark Nicholas, Bruce Couper and myself worked to refine the theme of the day and to get top level speakers to attend. Regional Vice President, Michael Pepper did an excellent job of establishing a ‘landing page’ where people could sign up to attend and used his contacts to have the ASIS International President, Eduard Emde, from the Netherlands, speak at the event. A real coup. All the speakers were appreciated and a special thanks goes to our sponsors, SOS International and Visual Analysis for making the event a success. There were 70 attendees, well above our break-even point and the food and service at the InterContinental Wellington was excellent, as always. In the evening there was a members only dinner where we cut the cake and celebrated like the birthday that it was. The second goal remains to increase membership in ASIS New Zealand to 200 persons by 2013. The reason for this goal is simple. The more people in the organisation, the greater opportunity for networking. It also increases the likelihood that our investment in certification will be more widely appreciated. The Physical Security Professional (PSP), the Professional Certified Investigator (PCI) and the Certified Protection Professional (CPP) are internationally recognised qualifications but only worth anything if a wide audience of security managers know about them. Currently however, we are losing members faster than we are gaining them. Members who lose their jobs - through restructuring - make the decision to leave

or stay in the industry and then what expenses to cut. If their company has previously paid for their membership, they often decide that this should be shed. In my opinion, this is short-sighted; given that networking is probably the best way to find a new position in this country but this is hard to argue with when people are hurting from being ‘cut from the team.’ This leads nicely into what we need to do to increase our membership and it’s very simple. Increase the value proposition for being a member of ASIS New Zealand. In December our Executive will be meeting to discuss exactly how this should be done. If members have any ideas on what ASIS needs or doesn’t need, please let me know. If you are a member of other professional organisations, what are they doing right, what are they doing wrong? My email is below. However, increased membership should not come at the expense of bringing onboard members who do not reflect the values of the organisation. The Executive also needs to look at how to keep ASIS New Zealand a credible organisation and will be putting some thought into this. There is already a Ethics and Complaints Committee that stands ready to investigate any allegations of wrong-doing by an ASIS New Zealand member and I encourage anyone with concerns to approach me directly with any reports of wrong-doing. Nine members expressed an interest in sitting certification this year. However at the 1st September cut off date, none had registered to sit the exam. In 2013 I will be personally ensuring that study groups are established and that those that show an interest in sitting, follow through.

Assisting this will be our theme at meetings next year: Physical Security Professional. Physical security updates constantly and the more that we can learn at ASIS meetings, the less reading we have to do in our own time. I intend to cover every aspect from how a Platoon Commander secures a camp for the night (defence in depth), to how Corrections secure a prison for the night (complex systems), to how a guard company protect geographically spread assets across a city (management). I will try and tie the presentations to different aspects of the PSP exam to assist those who wish to sit this or the CPP. I have written before on the structure of security organisations and the need to constantly review the ‘answers’ we provide to our members in order to keep ASIS relevant to them. For our organisation, ASIS New Zealand, the question is, “Where do security professionals go to learn and be recognised for that learning?” I’m convinced the answer is ASIS and I’m genuinely interested in the answers you can provide as members. Thanks to the Executive and the members for a great 25th year. Carlton Ruffell is a former New Zealand Infantry Soldier and member of the Police Diplomatic Protection Service. He has worked for a British Risk Consultancy in the Middle East and as the Security Information Officer for Parliamentary service, where he conducted - targeted violence threat assessment for MP’s and staff. His consultancy, Ruffell & Associates, provides understanding for individuals faced with threats of violence and offers solutions to reduce any quantified risk. Carlton holds a Bachelors Degree in Defence Studies from Massey University and is a Certified Protection Professional (CPP) and Physical Security Professional (PSP) with ASIS International. He is the Chairman for ASIS New Zealand. Continued from page 36 Hidden This contrasts with keeping your small valuable items hidden. A small homesafe that is firmly bolted to your house can provide valuable protection for so many of those small items that you have. It may be your passport, special jewellery, birth certificates or insurance papers. For each person it is slightly different, but we all have things that we value and don’t want to lose. Get a decent small safe and this can make a major difference on what gets stolen. But make sure that it is a decent safe by first checking with your Master Locksmith. There is far too much rubbish on sale. The colour of the paint does not make the safe secure. Vehicles Whenever you leave your car, always lock it. You may plan to be right back, but it only takes a minute for someone to open your door and get in. Never leave personal items in plain view in your car. Valuables and other goods that are displayed on the seats of your automobile will tempt criminals to break in and steal them. When you return to your vehicle, have your keys in your hand and be ready to get into the car right away. Once in, make sure the doors are locked and prepare to drive off as soon as possible. If a stranger approaches your car, do not get out for them and never let them inside your vehicle. Offer to call the police if the person claims to be in need of help and drive away if they will not leave you alone. If you follow these tips to protect yourself and your property it will make it harder for burglars to steal your stuff. So to improve your peace of mind, call into your nearest Master Locksmith or get them to pop around to your place to provide you with advice or an obligation free quote.

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December 2012 - January 2013


City Surveillance Solutions Ensuring Public Security & Safety How to meet cities’ security challenges – with solutions from Bosch Security Systems. Cities are growing at a very fast pace – by 2050, another three billion or so people will be living in urban instead of rural areas. This trend poses new challenges for society; among other things, it is already increasing the need to improve and reinforce existing security concepts.

Governmental bodies are therefore embracing advanced technologies for enhancing security and safety as efficiently and reliably as possible. We also see a growing need for user-friendly, intelligent systems that are easily integrated with multiple other systems, such as those that link and coordinate the responses of police, fire departments and hospitals to accidents or natural disasters. Deter and Detect Illicit Transactions in City Centres and High-Crime Areas

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Visible CCTV cameras installed in vulnerable areas have proved to be effective deterrents. Illegal activities such as drug dealing, street violence and vandalism diminish sharply when police forces are supported by surveillance technologies. Because they are exposed to weather conditions such as rain, sun and snow, these products must be highly resistant to humidity and extremes of cold and heat. This calls for cameras and housings that are specifically designed for outdoor use. Bosch offers appropriate products to comply with all of these prerequisites. Our broad product range, which includes high-definition, thermal, infrared-assisted and high-speed moving cameras, meets all of your requirements, under the full range of environmental conditions. 42

December 2012 - January 2013

Wherever crowds gather – at tourist sights, public transportation facilities, stadiums, street demonstrations, etc – video surveillance can help authorities quickly detect potential threats. An intelligent user interface ensures that operators know exactly where an incident occurs, also helping them pinpoint the locations of cameras in use by displaying the captured images on maps. Automated virtual guard tours can monitor critical areas by periodically sequencing through multiple cameras. Complete flexibility in configuring monitors lets operators focus their attention on the right spots at the right times – for example, a busy station entrance in the daytime or an unattended bank branch at night.

Fight Crime

Catch Traffic Offenders Our license plate cameras capture details at any time of the day or night, even on vehicles moving at high speed and in any weather or ambient lighting conditions. Intelligent Video Analysis supports operators by triggering an alarm when an individual or vehicle enters a prohibited area or behaves suspiciously. It can also greatly reduce the time required to search video footage.

When a crime is committed during a street demonstration, CCTV surveillance helps security forces take rapid, targeted action. Recorded footage can also be presented in court as evidence. Fixed cameras can be supplemented by moving cameras for real-time monitoring. They are controlled by an operator via a joystick or workstation. Advanced signal encoding and transmission technologies minimize delays to ensure immediate operator responses. Storage capabilities are also essential for follow-up investigations, requiring video footage to be kept for varying periods of time. This calls for video compression and recording technologies, as well as the ability to scale the storage capacity to meet different needs. Especially when sensitive data is involved, resilience, redundancy and protection are very important. Monitor Traffic Flows

Bosch Management Software – Our Answer to Your Integration Needs With all of the systems and equipment that can be installed to monitor and manage potentially dangerous situations, it is a challenge to efficiently manage and coordinate them all. Enterprise-class management systems from Bosch include an advanced user interface cockpit that lets a single operator efficiently monitor and control all security systems. They also enable seamless management of digital video, audio, and data over any IP network. When a critical situation arises, the system displays alarms on location maps: symbols and audible signals immediately indicate their source. You can also define alarm workflows based on scenarios to ensure immediate and appropriate responses.

CCTV surveillance enables centralised traffic monitoring, especially at major road intersections. It supplies relevant information to help law enforcement agencies and emergency services deal with accidents. Road and highway crews can also be dispatched to remove hazards or repair malfunctioning equipment. Cameras can also help mitigate congestion by collecting data on traffic patterns. This information can then be used to reprogram traffic lights and improve traffic flows. IP video streams can be transmitted over wired or wireless networks, so all of a city’s surveillance cameras can be easily monitored from a single operations center. The low bandwidth and advanced networking capabilities of IP cameras additionally facilitate this.

Auckland: (09) 415 1500 Wellington: (04) 803 3110 Christchurch: (03) 365 1050 Email: Website: December 2012 - January 2013


NZ Fire Conference 2012

Brooks shows wireless interconnection at Fire New Zealand 2012


his year BROOKS attended the Fire New Zealand Conference and Exhibition which was held at the Rotorua Energy Events Centre on the 10th and 11th of October. The primary focus was on the Wireless Interconnection between Smoke, Heat and Carbon Monoxide Alarms. Wireless Interconnection enables smoke alarms to be connected to each other without the need for cabling. Ideal for residential buildings with a common floor/ceiling, for heritage buildings and for out-houses and sheds. You could see how effective interconnection is

particularly when using a combination of alarms. Using RF (radio frequency) signals, when one alarm activates, they all activate, providing the earliest possible warning signal. Wireless Interconnection is available through BROOKS New Zealand. BROOKS also featured the Firetracker Analogue Addressable Panel, Warning Lights, Hard of Hearing Alarms and their latest products and solutions from Xtralis including the revolutionary OSID – Open Area Smoke Imaging Detection System. As an authorised distributor for Xtralis in New Zealand BROOKS look forward to further detailing these innovative solutions to you.

If you had a chance to visit the stand, the BROOKS team hope you found the display beneficial. Please do not hesitate to contact Lester Easton on 0800 220 007 for assistance from BROOKS or visit


December 2012 - January 2013


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EIB603C Heat Alarm

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Interconnection significantly increases safety by providing an earlier warning.

* Removes the need for disruptive hard wired alarm interconnection

BROOKS alarms can be either hard wired or wirelessly interconnected. Hard wired interconnection can sometimes be time consuming, disruptive and costly, RadioLINK solves this by providing wireless alarm interconnection using radiosignals. When one alarm detects smoke it sends out a radio signal, triggering all the other alarms in the system. RadioLINK makes interconnecting alarms quicker and cheaper to install and gives tenants added protection. RadioLINK is only available from BROOKS, the first name in residential fire protection in New Zealand and Australia.

* No ugly trunking and no re decorating required * Saves time, mess and money * Quick and simple to install * Reliable – no interference * Flexible – allows for changes to the system * Now available to wirelessly connect to BROOKS CO alarms * A complete range of optional accessories

To find out more just give us a call on 0800 220 007 BROOKS New Zealand Ph: 0800 220 007 BROOKS Australia Ph: 1300 78 FIRE

Unit 106, “The Zone”, 23 Edwin Street, Mt Eden, Auckland 1024 Web: 4 Pike Street Rydalmere NSW 2116 Web:

NZ Fire Conference 2012

Fire protection dragged into the zone Keith Newman talks to Neville Clifton the developer of the extended fire alarm protocol that will finally enable the fire industry to adopt intelligent decision support systems based on feedback from zone-based smoke and heat sensors aligned to GPS co-ordinates.

Neville Clifton, Chief Executive Alarm New Zealand

early 20-years after the security industry began using zone information to pinpoint exactly where in a building or campus its alarms had been triggered, the fire industry is in catch-up-mode with the first fire panels, capable of extended signalling, now on the market. Until 1980 burglar alarms only enabled the ‘set, unset and alarm’ status to be reported; within a decade of adopting the extended signalling format all security alarms were zone and point aware and the industry never looked back. The fire industry has lagged well behind with fire panel manufacturer Pertronic the first to break the drought with a smart upgrade now installed in a couple of dozen of the thousands of F100 panels it has in the market. The upgrade, a circuit board path from the old analogue Telecom signal generating device (SGD) to the new extended version SGDXML, developed by the NZ Fire Service in conjunction with Neville Clifton of Alarm New Zealand (AlarmNZ), means fire panels can now provide detailed location specific feedback from alarm networks.

AlarmNZ is working with a number of manufacturers on next generation alarm signalling products. “They know they have to do this because their big clients want it; for them it’s like going from black and white to colour television,” says Clifton.



December 2012 - January 2013

And it’s not a big capital cost, adding between $100-$200 to the average large fire security installation of between $10,000 - $40,000. Benefits include reduced false alarms, improved maintenance and early detection of sensor faults.

Currently the majority of panels in the market still use SGD-based single digit signalling protocols abandoned by the security industry in the 1980s and can only deliver four status alerts; fire, defect, test and isolate. The new technology opens up a wide range of possibilities for the fire protection industry including smartphone applications that can guide fire fighting personnel through a building to specific sensors and resources. Back-end rearing to go Although many fire alarms and sensors have been zone aware for two decades, back-end communications technology dictated by Telecom and the heavy regulatory environment constraining the way the NZ Fire service controlled all alarm monitoring, held the industry back until 2005. Clifton says digital age possibilities only opened up when Telecom was removed from the loop and the NZ Fire Service appointed three companies, AlarmNZ, ADT and Automatic Fire Alarm Monitoring (AFAM), to handle all fire alarm monitoring. Clifton was hired by the NZ Fire Service in 2004 to develop the extended XML protocol that has since become the standard behind the big ‘cloud-based switching systems’ used by all three fire alarm monitoring systems in the country. In fact the open standard transport and IP transmission protocols he developed have also been widely adopted by the security and other industries throughout Australasia. Clifton and his team were the ideal partners to develop and implement the fire alarm transmission SGDX (XML) extended signalling protocol as they pioneered email based alarm monitoring in 2000, IP-based alarm monitoring in 2002 and IP-based video monitoring in 2004. The company is currently delivering solutions to ensure existing fire alarms continue operating during the transition to fibre technology being used in the Government’s Ultrafast broadband rollout. The fact is the back-end reporting systems of NZ Fire Service and the three alarm monitoring companies were tested and certified to work with zone and point information several years ago and have been waiting for the rest of the industry to catch up. Although first written in 2005 and approved after industry feedback in 2006, the extended protocol has been slow to make its way into most fire alarm panels. Clifton believes part of the problem is that the industry generally likes to get a 10-20 year life from existing product before releasing next generation panels. That’s left a yawning gap in the market with Pertronic the first to break rank with a simple circuit board swap out for its panels, creating a hybrid system to transmit sensor data to service agents and the NZ Fire Service. Tyco Safety Products told Clifton recently that it’s planning to go one step further, embedding an IP stack board into its panels that includes an Ethernet interface.

Advanced Analogue Addressable Fire Detection Systems Individual Point Identification Approved to NZS4512:2010 Available from Approved Fire Alarm Installation companies Nationwide

Slow IP adoption For this next generation of technology to work, older analogue technology has to give way to digital transmission and the use of the internet protocol (IP), another area where the fire protection industry got left behind. Everyone had their own ideas about what that should look like, in fact says Clifton, in the early days some parties became exceedingly paranoid. “They over engineered the solutions and tied themselves up in knots. I came up with a practical and easy to use migration path for manufacturers and network systems providers to move from analogue telephony to IP without over complicating it.” Clifton says it’s taken a while for the fire industry to realise that the use of zone and point data is a way for clients, including building owners, schools and hospitals, to control their costs and ensure the fire brigade isn’t running around a building unnecessarily. “It’s an opportunity to get fire alarms under control.” While use of the extended alarm protocol is not mandatory, says Clifton, market forces and the value of what can be delivered will quickly drive adoption. Historically, when you add a useful new feature to a product competitors also want to include this and it becomes standard.

December 2012 - January 2013


Most fire panels installed today cannot handle zone or point data “Today in the security industry every building down to private homes is able to include zone reporting. It started off with the big buildings and now it’s everywhere — every fire alarm in the country will eventually use extended data.” If you could reduce false alarms and reduce the risk of being fined for each call out by having the sensors alert you when they are dirty or need maintenance, there’s already great scope for significant savings. Clifton says manually checking detectors in a multi-storey building on a monthly basis is fraught with potential for error if the technician misses some, records the wrong one as faulty or something goes wrong between visits.

He believes it’ll take between one and five years for widespread adoption of the extended SGDX protocol across the fire industry. “Innovative fire alarm engineers and installers will adopt it immediately.” Augmented reality While the NZ Fire Service is encouraging the uptake of the extended protocol, the reality says Clifton, is that it’s still trying to figure out how to make best use of the new streams of data. There’s no point in overloading the crew of fire trucks or control units unless the data is simple to use and immediately helpful. Once the technology is more widely used developers are more likely to create new applications or deploy those used in other

Having multiple inputs from zones reduces false alarms significantly 48

December 2012 - January 2013

parts of the world to assist fire prevention and fighting. Clifton talks about drones and ‘augmented reality’ which some fire services are already working with. In fact the NZ Fire Service in Christchurch are about to trial the first unmanned aerial vehicles (UAVs) to see how effective they are in fire and hazardous material situations. The drones or remote controlled helicopters, known as Darley Stingers were initially designed for military use, and feature hi-resolution cameras to provide streaming footage of incidents. If the trials prove successful these drones could be deployed for use by rural fire services across the country. Another near future option is augmented reality, enabling fighting teams with smartphones, possibly secured to their wrist, to use virtual maps or models, to find their way to the source of a fire and locate particular sensors or water sources. Clifton likens the technology to that used by architects who can create a 3D walkthrough model of a building design and using a camera, superimpose this on the actual section where it’s to be built so the client can move through different rooms and even look out the windows at the view. “Fire fighters won’t need to find the building fire mimic panel that shows where the different cells rooms are, they’ll just walk into the building with their smart phone and it’ll show them where each sensor is and which direction to turn as they move their arm around.” Clifton says deploying the extended protocol in building fire panels and in backend monitoring systems makes this kind of application possible, and through the use of GPS takes it one step further, enabling geospatially accurate personnel tracking in relation to sensors and what is happening in a building. With all that data harnessed, he says, you could send in the drones, to feed back essential data in real time, perhaps even locate where people are trapped or broadcast video streams to assist with decision support. Even though the adoption of this extended protocol has lagged behind the New Zealand security industry and fire services in other countries, local manufacturers, consultants and the NZ Fire Service are working overtime to determine what it might mean for the wider fire protection industry. That includes putting some rules in place around augmented reality, what would be required to deploy that and what the operational benefits of drones might be, while the industry gears up for adoption of the smarter, more intuitive approach to fire protection and awareness.

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Loktronic Limited Unit 7 19 Edwin Street Mt Eden Auckland P O Box 8329 Symonds Street Auckland 1150 New Zealand Ph 64 9 623 3919 Fax 64 9 623 3881 0800 FOR LOK




Fire Monitoring

Kiwi fire monitoring tools get smart and mobile By Keith Newman


ew Zealand based smartphone applications that assist in monitoring conditions that can result in wildfires could soon be expanded to track the position and status of fire fighters while they’re on the job. In the past rural fire services, forestry managers or those planning controlled burn offs have had to engage in a series of manual tasks to understand how wind and weather might impact on the behaviour of fires. Scion’s Rural Fire Research Group, based on campus at Canterbury University, has leveraged 20-years of research to make life easier and safer for the fire industry by creating applications that run on Android smartphones and is now releasing a version for the iPhone. Scion senior fire scientist, Grant Pearce says rural fire fighting has come a long way from looking up tables in hard copy field manuals and then interpreting rough numbers to punch into a computer to

Having a smartphone on the job with apps developed by Scion’s Rural Fire Research Group takes a lot of guesswork out of controlled burn offs and other risk scenarios 50

December 2012 - January 2013

determine likely fire behaviour. “People have been beating down our door waiting for the Apple version,” says Pearce. The smartphone apps are not only useful for fire crew managers and fire fighters but for farmers and land owners planning controlled burn-offs. Firefighters can use these smartphone tools to calculate a fire’s rate of spread, its intensity, flame length and other measures that assist in managing and fighting fires. “This is the sort of tool that with very little training you can plug in key information and get the kind of predictions that will hopefully result in fewer controlled burn-offs becoming uncontrolled,” says Pearce. The difference may simply be postponing a burn-off until a day when wind direction and humidity are more conducive. Pearce, is considered one of New Zealand’s leading fire behaviour specialists has been running national fire behaviour training courses since 1993 and his research is behind fire behaviour models routinely used by fire management services across the country. Mobile fire apps Scion, the trading name of the New Zealand Forest Research Institute, is focussed on getting a better understanding of how fires start and get out of hand in rural and forest landscapes and what can be done to prevent them. The initial smart phone application was funded by the Forest and Rural Fire Association of New Zealand (FRFANZ), with production of the underlying fire behaviour models funded by the Ministry for Science and Innovation (MSI) and rural fire end-user organisations. Pearce is elated that his little unit has just secured a four year contract with the Ministry for Business Innovation and Employment, the former Ministry of

Scion senior fire scientist Grant Pearce says smartphone apps can help predict fire risk in real time

Research Science and Technology, so it can continue to innovate around its mobile applications. There are four researchers involved in fire behaviour and dangers, fuels and human factors on the fire fighter side including tracking, workload and health and fitness. The Scion Rural Fire Research Group mainly focuses on wildfires and rural fires but the applications they’re working on have much wider implications, particularly when multiple streams of data can be merged in real time to assist those in the field. A lot of the data that has assisted in the creation of its decision support tools has come from real-world scenarios where fire’s have got out of control and from experimental burn-offs and is used to better inform those responsible for starting fires and extinguishing them. Over the summer break research will begin on next generation apps, with a group of university students working on taking a direct feed from weather stations and then enabling Bluetooth phones to integrate other weather measurement information, including satellite data.

Witness a true innovation DVTel’s TruWitnessTM mobile video application

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DVTel’s new award winning product , TruWitness™, is an industry-first mobile video application that turns Android smartphones into full-featured IP video surveillance cameras and streams video into DVTel’s Latitude Video Management System. • TruWitness™ operates over 3G, 4G, LTE, and Wi-Fi networks. • The TruWitness™ video stream can be viewed, recorded, analysed, reviewed, and exported as per any normal video stream. • TruWitnessTM provides ultimate mobility and flexibility to security, operational, and emergency response teams such as police, fire, ambulance, and others.

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For more information or a demonstration contact your local Hills Electronic Security branch.

“Maybe we can use GPS technology to work out where the phone is in relation to the weather station and detect what other smart devices are around so data doesn’t have to be manually input.” Pearce says the objective is to access the best information available and minimise the amount of user input so there’s less chance of error. All of this, he says, will ensure the best possible predictions to avoid wildfires. Informed fire fighting Already electronic tools and fire modelling make the job of fire management a lot simpler, indicating how many people should be on stand-by over a long weekend, what to expect in terms of fire behaviour, and what equipment might be needed on a call out. The combination of data from permanent weather stations and the automatic systems already in place can more easily assign a level of readiness. Some of the tools are run on office-based PCs but the growing use of smartphones on-site can determine actual weather conditions. “That’s far more reliable than depending on a weather station that might be 30km away. Most fire fighting crew leaders already have access to handheld weather instruments giving real time information including temperature, humidity and what the wind is doing,” says Pearce. By plugging those values into a laptop or tablet calculator you can get accurate estimates of what the fire is likely to do, based on fuel type. He’s hopeful the next generation will bring all that data together on a single portable device. Ultimately the technology will enable calculators or fire behaviour predictors in smart devices to be used across the fire industry. “We know the urban fire service is looking at how to incorporate information directly from fire fighters by instrumenting them and using real time

Having the right weather data on hand can help fire control officers and fire fighters understand when there’s a greater risk of wildfires breaking out

GPS tracking of where they are within buildings. Certainly that’s an interest in rural fire as well.” Currently the main end users of the fire prediction models and the mobile applications are the Department of Conservation, forestry, the rural fire service, local government and Defence, although the development of calculators and ultimately smartphones with sensors and satellite-based capability is attracting much wider attention. Roadside risk charts Advances in research are also impacting other areas of decision making as well. Historically the systems informing New Zealand’s roadside fire danger rating charts were based on Canadian forest and fuel types. Scion’s Rural fire Research Group has for the past two decades been modifying this as a best fit for New Zealand conditions and vegetation. “The Canadian model was originally designed for protection of plantation forestry so we’ve extended this to cover rural grasslands and scrublands. We’ve been developing models for moisture content, fire danger and being able to predict fire behaviour in

The science behind the roadside risk signs had changed to reflect New Zealand specific scenarios 52

December 2012 - January 2013

different vegetation types,” says Pearce. The system draws information from automatic weather stations with other key inputs including temperature, humidity, rainfall and wind speed to calculate fire danger. While there’s unlikely to be any changes to the roadside signs which, like Smokey the Bear in the US, have become widely recognised and accepted, there have been subtle changes. “We don’t want to change the signs but some of the messages that go with that are likely to change over time because we have much better science and a broader range of tools that fire managers can use,” says Pearce. While the rural sector is the main focus of the ongoing innovations, he’s confident that urban fire fighters will want to leverage some of the technology being worked on. “The fire service has to bring in a lot more electronic information in incident command vehicles that they otherwise wouldn’t have been able to handle.” The research group is currently working with the rural sector on what these future tools might look like and there are wider discussions going on with the NZ Fire Service but nothing official yet. The Scion Rural Fire Research Group is hoping to stay at the leading edge as it continues to innovate around gathering, applying and integrating essential firerelated data, particularly if it can track the health, wellbeing and location of fire fighters while they’re on the job. “We’re certainly in communication with other researchers, and recognise it could have international implications — there’s plenty of room for collaboration.” For example, Pearce says big international communications companies like Motorolla and Christchurch-based Tait Communications are interested in how they can interface this technology with radio and mobile telephone communications.

Ph: 09 276 3271

Ph: 09 276 3271

Ph: 09 276 3271

Dallmeier DF4910HD - IR A Superior IP Day/Night

Dallmeier DMX 800 S-Matrix

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The Smatrix is ideally suited for applications requiring high-speed recording, expanded storage capacity - up to 10TB and low power consumption, while ensuring maximum security and uncompromising video quality.

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Real-time Recording with support for cameras up to 8 megapixel. Using Dallmeier's exclusive compression system for constant frame rate and low bandwidth consumption.

Real-time Recording with support for cameras up to 8 megapixel. Using Dallmeier's exclusive compression system for constant frame rate and low bandwidth consumption.

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The DMX 800 has a compact design(2HU) and is designed for mounting into a 19"rack.

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network box camera with Dallmeier Cam_inPIX® technology, Automatic Day/Night switching and integrated IR (infrared) illumination. The camera provides real-time Full HD video operation supported by integrated ambient light sensing, a removable IR cut flter (ICR1) and an integrated homogeneous IR illuminapower LEDs, Integrated IP66 Housing.

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Ph: 09 276 3271

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Ganz Real - Time High Definition recorder has everything on board (Built inDHCP, POE ) - enabling a quick plug and play system. Eliminating the need for external switches and complicated Networks.

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4 x 540TVL Cameras 1 x Pinetron 4 channel DVR 1 x 17” CCTV LCD Monitor 1 x Power Supply 1 x 4-Way Power Board 1 x CCTV Warning Sign 1 x 4GB Usb flash-disk iPhone, Android and Windows compatible.

Records in 1080p and 720p High-Definition Connects with Local or Off-Site IP Cameras Features: • 4, 8, or 16 Channel High-Definition Digital NVR • Completely Digital • 1080p & 720p HD Recording Resolution • Easiest NVR to install! 4 simple steps • NVR will Record IP Cameras Located Locally or Remotely • 4 Integrated Power Over Ethernet (POE) Ports • Connect HDMI Monitor for HD Experience • Remote internet monitoring (up to 20 users at the same time) • Free iPhone/iPad and Android Apps • Compatible with MAC and PC

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solutions from Flair

From closed loop, open loop to SPDT, we’ve got the lot. Talk to Loktronic now about our comprehensive range of Flair Reed Switches. Not only for “standard” use, but also for specialty applications, from taught-wire types to waterguards, from collared to stubbies, from overhead door with offset to floor contacts, from latchguard to sub-miniature, from push-fit to surface mount.

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Panasonic NVR WJ-NV200K

The WJ-NV200K provides the first real alternative to analog DVRs – at an analog price point! Ideal for retail, hospitality and Education markets, the WJ-NV200 is driven via mouse and keyboard to eliminate PC costs and desk space. Installation is simplified by quick setup automatic camera detection and simple setup wizard – all without requiring a PC. Real time Face Matching is also achieved using the Face Detection feature of the Panasonic Smart HD range of IP cameras. This provides fast detection and matching VS a stored database of known faces to alert the operator / store owner of unwanted guests. Features Include: m 16 Camera NVR m H.264, MPEG-4 and JPEG multi format m Simple mouse / monitor operation with intuitive GUI m Quick search with calendar / timeline m Full HD HDMI monitor output m WV-ASM100 management software compatible m Real time Face Matching with Smart HD cameras m DVR price point!

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Panasonic Video Doorphone VL-SW250BX

Main Monitor

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Door Station

The VL-SW250BX is the latest video door phone from Panasonic. Monitor and even open the door remotely via the wireless handset. The main station stores up to 400 images to see who has been knocking while you were out! Ease of installation as a single twisted pair is all that’s required from the gate station to the main monitor.

Panasonic SD5 Dome WV-CF504E

Panasonic have released an internal dome variant of their class leading Super Dynamic 5 analog camera. The WV-CF504E has the same functionality as the popular full body camera in an attractive compact dome. SD5 is still recognized as the best performing camera in severe backlight situations! perfect for retail, corporate and industrial applications.

Features Include: m Video Intercom unit with wireless remote handset m Recording up to 400 images m Voice changer function m Simple installation m Door release function m 20 apartment Lobby unit available for expansion

Features Include: m Super Dynamic 5 m 650TVL resolution m i-VMD including object detection (removal and abandonment) and scene change m Auto back Focus m True day / night (IR cut filter) m 3.8mm to 8mm AI lens m 3 way axis for ceiling or wall mount

Panasonic New Zealand Ltd 350 Te Irirangi Drive, East Tamaki, Auckland Ph (09) 272 0100 •

Panasonic New Zealand Ltd 350 Te Irirangi Drive, East Tamaki, Auckland Ph (09) 272 0100 •


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Connects to an Access Control System just like a prox / smart card Reader! Just one product and with the touch of a button, the i-Key 4 is the smart and simple way to control access to your secure areas such as boom gates, rising barriers, roller shutters and doors. Cutting edge technology allows the i-Key 4 to enter multiple facilities with just one key. Use the i-Key 4 and your secure access couldn’t be simpler! Features • Multiple frequencies available • Easily Interfaced • Long Range • 4 Wiegand Outputs • Flexible • High Security

ISCS is pleased to introduce the iCLASS GOLD CLASS Program, offering users the highest level of card–to – reader security available today! When using iCLASS contactless smart card technology, The GOLD CLASS program offers users the choice of their own secure 26,33,34,37 or 38 bit format. This format includes a company ID Code that is unique to each user. For added security ISCS tracks all card numbers to ensure that no duplications occur.

GOLD CLASS is the security professionals first choice for ultimate security of your facilities.

ISCS New Zealand Ltd

ISCS New Zealand Ltd

5 Arawa Street, Grafton, Auckland Ph: 09 3666 150 Fax: 09 3666 151 Email: • Web:

5 Arawa Street, Grafton, Auckland Ph: 09 3666 150 Fax: 09 3666 151 Email: • Web:


NV780 Digital Outdoor Dual-Quad Side-View Detector

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5 Megapixel IP Camera 1/2.5’’ progressive scan CMOS Full HD1080p real-time recording HD Video H.264/MJPEG Motorized VF lens Day / night auto switch Vandal Resistant Housing Dual Stream Heater & Fan IR range 20m - 30m PoE Mobile Surveillance IP66 Rated

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The A4-M1AM-E8C kit has an aluminium die-cast vandal resistant panel with colour CCD Camera, wall mountable with hood. The Slim Indoor Phone is 29.4mm in depth with a 7” colour Touch Screen display. The kit is designed for fast installation: plug and play

Security is further enhanced through the use of an encrypted authentication (security) key. This authenticates the card and reader.

Ikey4 supports technologies such as, HID, Indala, Farpointe Data/Keri proximity, along with iClass, Mifare, Tecom/GE smartcard technologies.

5MP External IR Network Dome Camera

Aurine Kit

Are You Looking For A Smarter Card Solution?

Sensor: 4x dual rectangular element, low noise, high sensitivity, EMI immunity Lens: 2nd gen., flat, 2x dual beam, 1.7” focal point, narrow beam long-range Fresnel lens Coverage: Bi-directional, independent, 2 x 3m to 12m (9.8ft to 39ft) Installation Height: 1.5m and above PET Immunity: Up to 40Kg (90 lb) Dimensions: 9 x 5.5 x 4cm (3.5 x 2.2 x 1.6 in.)

Distributed exclusively in NZ through: Atlas Gentech (NZ) Ltd | Freephone: 0800 732 637

Key Features: 7” colour Touch Screen display, 4-wire connection, hands free talking, door releasing and video monitoring, multiple configurations (1-1/2-5), wall mounting installation, Built in LED for light compensation at night, waterproof and dustproof design, plug pack included, dry contact for lock output

Distributors ISCS New Zealand Ltd of URMET Ph: 09 3666 150 • Fax: 09 3666 151 Email: • Web:

TM50 Intuitive Touchscreen

• • • • • • • • • •

Thin, sleek design Control up to 8 PGM outputs In-field firmware upgradable via micro SD card Powerful advanced processor Customised translation via web application User-Friendly SpotOn Alarm LocatorTM OneScreen MonitoringTM External SD Media Card Slot Customisable Labels

Distributed exclusively in NZ through: Atlas Gentech (NZ) Ltd | Freephone: 0800 732 637

Trade in your existing DVR and upgrade to the latest TruVision TVR60 Receive $500* off when you take advantage of this great offer and upgrade to a state-of-the-art digital video recorder. The TruVision TVR60 sets new standards for performance and ease-of-use and bridges the gap between DVRs and NVRs.

TVR60 Standard Features •

Scalable state-of-the-art 24-channel hybrid H.264 digital recorder

Video authentication ensures video integrity

Supported IP devices: TruVision H.264 standard definition; and megapixel IP cameras; UltraView H.264-SVC and third-party IP cameras

Dual-streaming functionality allows different settings for recording and streaming video

Email notification upon alarm with images attached

For more information contact

Surveillance Technologies Ltd * conditions apply

Surveillance Technologies on 0064 9 448 2366 or via email at

NZ Security - Dec-Jan 2012-13  

New Zealand only magazine covering the fire protection and industrial security industries.