Your rights and responsibilities

your responsibilities

We ask our patients, their families, carers, and visitors to

• Treat health workers and other patients courteously and with respect, dignity, and consideration

• Not harass, abuse, threaten or put any person at risk of physical or psychological harm

• Respect the confidentiality and privacy of staff and other patients

• Give staff as much information as you can about your heath and any beliefs that may affect your treatment

• Inform your treating team if you are taking any medicine recreational drugs or natural remedies

• Share your daily goals with your treating team

• Ask questions and talk to your family before making any decisions about your healthcare, if needed

• Follow your treating teams instructions regarding your treatment and care we are here and we are listening

If you don’t understand or are worried about your treatment plan, you are encouraged to ask these five questions

• Do I need this test treatment or procedure?

• What are the risks?

• Is there a simpler or safer option?

• What happens if I choose not to continue with the recommended treatment?

• Is there a cost involved?

Australian Charter Of Health Care Rights

The Charter describes the rights of patients using the Health System. The Charter states you have the right to

Access Receive health care that meets your needs

Safety Receive safe, quality healthcare that meets national standards

Respect Be treated as an individual, have your culture, identity, beliefs, and choices recognised and respected

Partnership Be included in all conversations about your health care

Information Ensuring help is available to understand information about your condition, services available, waiting time and costs involved. Also being told if something goes wrong, how it may affect you and what is being done to ensure safe care

Privacy Have information about you and your health kept confidential

Comment Ensuring you can provide feedback and ensuring that if you make a complaint, it does not affect your treatment and that all concerns have been addressed