Information for your stay

>> what to bring from home?

Medical information including x-rays

Information about allergies and or adverse medication reactions

A list of all your current medications

Letters, reports and referrals relating to your current admission

Your identification, Medicare card, Pension card, Department of Veteran Affairs card

A copy of your advance health directive and enduring power of attorney if you have one

Patient travel subsidy scheme form if needed

Sleeping aids such as CPAP Machine

Peritoneal dialysis equipment and fluids if required

Mobility aids

>> belongings

Comfortable clothes, dressing gown and non-slip footwear

Toiletries including, razors, shaving cream, and sanitary and continence aids

Any aids such as glasses, hearing aids and walking stick or frame

Phone and phone charger

If you are staying with a child, bring a favourite toy, nappies, or any special item

Do not bring valuables or large amounts of money with you. The North West Hospital and Health Service does not accept responsibility for loss or damage of personal property.

>> share the dignity

When you are in hospital already sick, stressed, vulnerable or recovering from childbirth, it’s not guaranteed that you will have access to sanitary items such as period products or maternity pads. Period products are available for free in this hospital for anyone who needs to use them. Please let a staff member know if you need sanitary products.

>> parking

All of our facilities across the North West Hospital and Health Service provide free parking, please ask your treating team to provide you with information relating to designated parking areas. Please be advised that North West HHS takes no responsibility for damage or theft to vehicles or vehicle contents.

>> wifi

Free WiFi is available to all patients and visitors. To log on, click QH-Free WIFI and accept our terms and conditions.

>> no smoking policy

Queensland Health does not permit smoking within five meters of any Queensland Health facility. If you are a smoker, please discuss with your treating team ways in which we can support you during your stay.

>> support and interpreter services

At any time during your stay, North West Hospital and Health Service has additional support services via our Social Work team, Indigenous Hospital Liaison Officer or Interpreter Service. Please inform your treating team if you require any additional support and they will be happy to organise these services for you.

>> meals

You may be offered a choice of meals. We will cater to your cultural, religious, or special dietary requirements. Please talk to a member of your treating team if you have any concerns relating to:

• Meal times

• Fasting requirements

• Allergies

• Texture preferences

• Fluctuations in weight gain or loss

>> laundry

The North West Hospital and Health Service does not have facilities to wash your clothes during your hospital stay. Make sure you have all your clothing and personal belongings prior to returning home.

>> visitors

Your family and friends are welcome to visit you during your hospital stay. Visiting hours will vary depending on the ward, please speak to your treating team regarding visiting times.

If your visitor is unwell, please ask them to refrain from visiting. Each of our hospitals has COVID-19 safe visiting arrangements; this means that visitation rights may change depending on advice from health authorities or local risk assessment.

We ask that all visitors are respectful. The North West Hospital and Health Service has a zero-tolerance approach to threatening, abusive or violent behaviour by any person and will take appropriate action to protect patients’ staff and property.