YOUR CALL.

The birds are chirping, the days are getting lighter and the smell of the new season is palpable. who doesn’t love the anticipation that spring brings?

We’ve got some fresh new faces in this edition of people whose stories are very different but so remarkable. We hope by giving our staff, patients, volunteers and public a voice to share their life experiences, that Your Call is relatable to you. If we can help just one person with the topics covered, we will be very happy.

Perhaps it is right we draw on mental health in this edition and in 2022, we took 91,207 calls relating to it. 999 Emergency Call Handler Barry and NHS 111 Health Advisor Laura found themselves needing our help. They bravely talk about their addiction battles and how they have turned their lives around for the better.

If you know somebody with an addiction, you will know it is a cruel illness that can take over and ruin lives. From putting people into financial distress to straining family relations, and it is no exaggeration to say it can be deadly in some extreme cases. However, Barry and Laura are inspirational proof that there can be light at the end of the tunnel for many, with the right help and support. There are lots more stories inside, we hope you enjoy reading them.

YOUR

If so, please get in touch by emailing: communications@nwas.nhs.uk.

SHOWING THE CARING SIDE OF OUR PATIENT TRANSPORT SERVICE (PTS) CREWS.

Claire Hunter, Postive Action Officer spent some time with one of our PTS crews in Merseyside to find out a bit more about the people in the role.

A DISABILITY YOU CAN’T SEE; ME AND MY STOMAS.

Sarah Sutton, 111 Senior Clinical Advisor, opens up about the diagnosis that left her with a lifelong disability.

THE 999 TWINS WHO COULD BOTH SAVE YOUR LIFE.

Meet Christina and Philippa from Preston. They are non-identical twins working in different areas of our emergency service in Lancashire.

Paramedic Alan was diagnosed with Asperger’s Syndrome at the age of 47, he talks about his experience of being diagnosed as an adult.