Nuvei first needed to establish an integration with Belen’s utility billing software, and consider how to best engage their citizens. In addition, it had to provide walk-in payment capabilities for other departments. While integrating the Nuvei Bill Pay solution, Nuvei worked with the client to create a targeted marketing campaign to encourage citizens to use the new system.
Critically, Belen’s Utility Department needed the system to improve the timeliness of payments, increase the use of online transactions, and reduce the overall number of customer calls and walk in payments. Nuvei Bill Pay was ideal. It featured multi-lingual capabilities, citizen engagement features, multi-property management, and walk-in shopping cart functionality.
The platform also allowed citizens to set their preferred communication channels; via SMS or email. That meant the department could remind bill payers about late payments, upcoming payments, or simply encourage them to sign up for automatic payments.
After the Nuvei platform was established, portal registrations increased substantially; 400%. Autopay signups increased by an astounding 830%. This success is both thanks to Nuvei’s intuitive technology and the multi-lingual features for Belen’s Spanish-speaking citizens.
To date, over 50% of Belen's citizens use Nuvei Bill Pay. The Utility Department has a smoother billing-to-payment process and improved reconciliation. The number of autopay signups has boosted the number of on- time payments, speed to revenue, and reduced overheads in the municipality o ce by minimizing calls and walk-in payments.
