YOUR WELCOME GUIDE 2024 INFORMATION AND GUIDANCE FOR NEW STUDENTS
CONTENTS WHERE YOU BELONG INTRODUCTION TO PARTNERSHIP I AM NORTHUMBRIA I AM SGU GETTING STARTED COLLECT YOUR SMARTCARD GET TO KNOW YOUR NORTHUMBRIA STUDENT PORTAL GET TO KNOW YOUR SGU PORTAL BLACKBOARD YOUR E-LEARNING PLATFORM IT SUPPORT SGU ACADEMIC SUPPORT SGU GENERAL SUPPORT ASK4HELP LIVING IN THE UK YOUR STUDENT LIFE AND WELLBEING SGU FINANCIAL AID UNIVERSITY LIBRARY SGU CAREER GUIDANCE AND DEVELOPMENT STUDENT CENTRAL STUDENT ENGAGEMENT NORTHUMBRIA STUDENTS’ UNION SGU STUDENTS’ UNION (TAYLOR COLLEGE) NORTHUMBRIA SPORT YOUR NEW HOME CAMPUS HEALTH AND SECURITY USEFUL CONTACTS RECOMMENDED SOFTWARE
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WHERE YOU BELONG You come to university to learn, but there’s so much more to experience.
You aren’t just getting an education; you’re building a foundation for lifelong success.
Newcastle is consistently ranked as one of the best cities in the UK for students. You’re at the start of an incredible experience. New place, new people. With over 100,000 students across the North East, Newcastle is the perfect place to start your student journey.
Whether you love sport or culture and creativity, want to make a difference or be part of a global community, this is where you belong.
Northumbria has modern facilities, extensive course choices and it’s based in a cosmopolitan city with a vibrant student community. What more do you need? Making the most at Northumbria means opening your mind, learning by doing, embracing the community, and shaping an adventure that is completely yours.
Through societies, volunteering, team sports and our alumni society, this is your chance to challenge yourself, build your confidence, try new things and meet new people with different ideas and viewpoints. Welcome to Northumbria! Welcome to St. George’s University (SGU)!
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INTRODUCTION TO PARTNERSHIP The International Medical Pathway is the partnership that exists between St. George’s University (SGU) and Northumbria University in Newcastle. The partnership commenced in January 2007 and has since welcomed more than 2,000 medical students. You can study on a SGU preclinical pathway for one or two years at Northumbria University. Upon successful completion of the preclinical pathway, you’ll enter the SGU Medical Degree (MD) program. You can study the first year at Northumbria University if you meet the entry requirements for direct entry into the MD program. The first year of the MD program is identical to that delivered in Grenada and gives you the opportunity to study in and experience a different healthcare environment. The inception of the partnership came about from SGU’s second Vice Chancellor, Dr. Keith B. Taylor (1989-1998). Dr. Taylor’s vision for international expansion was spurred by the reality of a shrinking world of medical education, which led not only to the growth of SGU but also the creation of the Windward Islands Research and Education Foundation (WINDREF) in 1994.
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I AM NORTHUMBRIA At Northumbria we welcome talented, curious, confident and creative students and staff from all around the world.
Northumbria to offer future talent new opportunities. So even after you graduate, you’ll always be a part of Northumbria.
We want you to embrace life at Northumbria, explore new opportunities, get involved and be part of our community of inclusive, like-minded people just like you, who are making a difference.
Your I Am Northumbria Hub provides a gateway to your Northumbria experience. We’ve gathered all the content and information you need in one place.
Our culturally diverse environment will stimulate ideas, innovation and debate to enhance your learning and student experience. We’re passionate about what we do and we’re proud of our community and yours. By joining Northumbria you’re joining a global family, we have alumni and staff from over 170 countries. Our alumni stay connected to
Visit the I Am Northumbria Hub.
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We’ll also provide regular updates on what’s to come – including preparing for university and your programme induction. More information about your induction activities, how to enrol and how to access your timetable will be posted on these pages when it’s available.
I AM SGU SGU is truly an international institution, not only with its diverse student body and faculty, but the unique opportunity for students to begin their medical education in Grenada, the UK, or India. The three pathways feature the same outcomes and provide a strong foundation for SGU’s future physicians. During the last two years of your medical education, you’ll have the option of completing clinical rotations either in the US or the UK.
Founded as an independent School of Medicine in 1976, SGU opened its doors to students beginning in January 1977. It has evolved into a center of international education, drawing students and faculty from 140 countries to the Caribbean island of Grenada, in the West Indies. As a student attending SGU, you can enjoy the benefits of a thriving multicultural environment that offers many amenities and technologically advanced facilities.
Visit the SGU website to see what the school offers you.
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GETTING STARTED A number of resources will be available during Welcome Week. You’ll hear from your Vice-Chancellor, Deputy Vice-Chancellor, representatives from your faculty and other colleagues from across the University. Be sure to visit our Getting Started at Northumbria web pages. Here you’ll find information on a number of tasks that you’ll need to complete to get your Northumbria journey off to the best possible start. The handy checklist below will allow you to keep track of these tasks so you’re prepared for the first day of your course.
KEY TASKS TO COMPLETE... ENROL NOW ACTIVATE YOUR NORTHUMBRIA EMAIL ACCOUNT ACCESS YOUR TIMETABLE COMPLETE YOUR DIGITAL INDUCTION GET TO KNOW YOUR STUDENT PORTAL
Visit our Getting Started at Northumbria web pages.
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COLLECT YOUR SMARTCARD During Welcome Week, collect your smartcard from Drill Hall Reception. If you arrive late to campus, you can collect your student smartcard from the Ask4Help Desk located in Student Central on the ground floor of City Campus Library. Drill Hall Address: Drill Hall University of Northumbria Northumberland Road Newcastle-upon-Tyne NE1 8JG
Failure to submit a photo will result in a missing photo hold being placed on your account, which will prevent your enrolment. Follow the guidance and upload your photo via this link. If you have trouble uploading your photo or have any questions, please speak to your admission counselor directly or email: admission@sgu.edu
Submit a photo for your smartcard: As an incoming student, you’ll be issued an official University smartcard. You need your smartcard to access campus buildings, classes, and university transport. Please use our photo capture app to upload a picture at any time prior to enrolment.
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GET TO KNOW YOUR NORTHUMBRIA STUDENT PORTAL Life as a student is a busy one. As well as your academic studies, you may also be living independently for the first time, managing your money, looking for parttime work, building relationships, taking care of your health and wellbeing and developing your social life and interests. It can be a lot to juggle but we’re here to support you. At Northumbria, we have brought together all of the information and resources you need to manage your studies and student life, in one place. Your Student Portal. You’ll have access to your Student Portal as soon as you accept your place at Northumbria. From the dashboard, you can enrol with us, see your personal information, access your timetable and programme site. You can also keep up to date with the latest Northumbria News, check your fees and finances and much more.
The Student Portal is also your route into Ask4Help Online, the digital version of your Ask4Help frontline support service and the quickest and most efficient way to find answers and contact us. Search our self-help articles by keyword or category for the answers you are looking for on everything from your programme, money and finance, accommodation and your campus, through to International support, looking after your health and wellbeing and making the most of being part of Northumbria’s vibrant community. And if you can’t find what you need or you want to access support from one of our specialist teams, you can submit an enquiry at the end of each article. Check your notifications in My Enquiries to track progress and our responses.
Navigate Northumbria with your Student Portal.
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GET TO KNOW YOUR SGU STUDENT PORTAL During your time in the UK, you still need to log in and check your SGU student portal for notifications and updates.
To access Self Service: •
Log in to the SGU University Portal (the link can be found under the Students tab on the main navigation bar of the website).
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Once you are logged in to the portal, you can access Self Service by clicking on the icon labeled Student Self Service in the toolbar on the left hand side of your screen. You do not need to log in again to be brought to Self Service.
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The main Self Service page is where you can find and update your personal information. Once you arrive on campus, you’ll be prompted to provide a local address and cell phone number. You’ll also be able to view financial information, class schedules, and other helpful information.
Self Service on Banner: SGU uses the Banner system to enable you to view schedules, registrar information, and student accounts online in one convenient location through student Self Service. Your student ID number, username, and a temporary password will be emailed to the address you provided once you’re accepted. After your SGU e-mail address is activated, this is where any correspondence from the University will be delivered.
Access your SGU Portal.
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BLACKBOARD YOUR E-LEARNING PLATFORM As soon as you have enrolled we recommend you access your Programme site on Blackboard*, our virtual learning environment. This is where you’ll find lots of useful information to help you prepare for the year ahead.
You’ll also have access to Preparing to Study, our online guide to developing the skills you’ll need as you study and includes information around the vibrant Northumbria community you’re joining.
*Please note: it can take up to 24 hours after you enrol before you get access to Blackboard.
Blackboard will be the main learning management platform for 5-Year Medical Degree Pathway and 6-Year Medical Degree Pathway students.
You can find helpful information on how to access and navigate Blackboard as part of your Digital Induction. You’ll be welcomed by your Faculty and Programme leader, learn how your induction will work and access your Programme handbook via this site. The Programme Site can help you prepare for the year ahead.
MyCourses (Sakai) is the learning management system used by SGU to complement all modes of delivery of education (face-to-face, blended, and online programs). Instructors use the features within MyCourses for collaboration with students, curriculum management, user engagement analysis, and transfer of grades to the Registrar.
The platform offers instructors a uniform method in which to easily and consistently organize their teaching and learning resources, keep track of students’ engagement and performance, and integrate with emerging technologies to enhance the teaching, learning and collaboration experience. MyCourses can be found on the SGU student portal, under the QuickLaunch section. Sakai: Sakai will be the main learning management platform for 5-Year Medical Degree Pathway and 4-Year Medical Degree program students.
Find out more about your Digital Induction and access our online Preparing to Study guide.
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IT SUPPORT You’ll be ‘using IT’ a lot at Northumbria; from accessing course content in Blackboard, to connecting your own device on and off campus to access software and resources. Find out more about everything on offer at our Student Digital Induction. Your Northumbria username and password is provided in your enrolment letter* - keep your account safe and secure personal devices by installing the latest updates. We’re asking everyone to register for the Password Reset Service so you can reset your password if you forget it without the need to contact IT. *Please allow 24 hours after receiving your email for your account to become active. There are nearly 4,000 computers available on campus, plus spaces to use your personal devices. You get £10 free print credits every year to print, copy and scan from any printer on campus. You can also use Mobility Print off campus to send work to print and scan and collect when you arrive. WiFi is available across all campuses, meaning you can bring your own laptop or mobile device and stay connected.
MyAccess is a ‘remote desktop’, giving you access to files and software as if you were on campus. You’ll have an Office 365 account while you study here. Giving you a 50Gb Northumbria email account, a 1TB OneDrive account to store files, and access to download free Microsoft Office software. The University app, NU Connect, provides your timetables, maps, events and much more. Download from your app store now. IT Support is available to you 24 hours a day, 7 days a week and there are many options to choose from: •
IT Self-Service – Raise faults and requests to IT Services.
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IT Knowledge – Search for answers to your queries.
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IT Place – Drop in for assistance from an IT technician, Monday – Friday, 9.30am – 3.00pm around the corner from Ask4Help at Student Central City Campus Library. No appointment necessary!
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IT Chat – Talk to the Service Desk.
For all SGU related IT queries, please email: support@sgu.edu
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SGU ACADEMIC SUPPORT SGU also has student support services you can access while studying in the UK. The Department of Educational Services (DES) plays a key role in supporting all students and faculty at SGU, and the academic and professional success of our students is our primary goal. Comprised of many dedicated academic professionals, DES’s unique and highly effective faculty is the largest on campus. Many of the University’s students and professors in all schools avail themselves of the support offered through the department’s innovative programs, including time management, note-taking skills, and utilizing technology effectively in teaching and learning. Most fundamentally, DES assists students individually and in groups as they prepare for course and licensure examinations.
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DES is a central and established part of the academic culture at SGU, and the department works closely with all schools and programs, as well as with the Dean of Students Office, to provide custom-tailored support regarding academic and non-academic issues. DES also offers a faculty development program designed to support faculty in their pursuit of excellence in scholarship, teaching and learning with seminars and workshops in new and evolving methods of instruction. Members of the SGU community can access many of our resources directly through the DES pages on the SGU portal or by requesting an appointment through Drill Hall reception.
SGU GENERAL SUPPORT From orientation to graduation, the Dean of Students Office (DOS) provides support and guidance in non-academic areas to all students in the University. Helping you to achieve academic success and encouraging you to exhibit the highest standards of professionalism in your chosen fields is at the very center of what we do. We do this by enabling you to freely access our services and support mechanisms that you need to achieve your professional goals, and enhance your personal growth throughout your tenure at SGU. All students who have cognitive or non-cognitive concerns are provided with a wide range of
support services, and the DOS serves as a student advocate in accessing needed services on- or off-campus. For additional ongoing support, the DOS assigns faculty advisors to enrolled students as part of its Faculty Advisor Program. The advisor becomes personally acquainted with the student’s goals, strengths, and challenges, and serves as a source of support and advice throughout your time at the University. The DOS supports over 60 student organizations that enhance student life by promoting a variety of activities: religious, cultural, professional, political, social, and academic. Office location: Drill Hall Office hours: 8am–5pm Email: dosnu@sgu.edu
Discover more about the student organizations here.
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ASK4HELP Available 24/7 during term-time, Ask4Help is the first point of contact for all of your support enquiries.
Cabinet Office’s Customer Service Excellence (CSE) accreditation, which requires them to deliver a consistently high level of service.
Ask4Help ensure that seamless, multichannel support is available to you. You can contact us by:
Whilst we know that student life is all about learning how to be independent, Ask4Help is there to take on a supporting role, and to provide you with additional comfort in knowing that there is always someone who can help, at any time of the day.
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Ask4Help Online available via your Student Portal dashboard (the quickest and most efficient way to find answers and to contact us).
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By phone on 0191 227 4646
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On campus at one of our Student Central locations.
This support includes an extensive self-service knowledge-base, which you can access at any time to find answers to your questions, or to ask for additional help with things that are a little more complex. The Ask4Help team resolve thousands of enquiries every year, all under the ethos of ‘Every Student Counts’, and they hold the
In addition to Ask4Help, SGU Academic Admin Office staff at Drill Hall are on hand to provide a first point of contact to answer any queries you may have, or signpost you in the right direction to deal with any issues. You can contact the SGU Academic Admin Office by email: AdminOfficeNU@sgu.edu The SGU Academic Admin Office is open Monday – Friday and aims to respond within 24-48 hours of receiving an email.
Find the answers you’re looking for and access the support you need during your time at Northumbria.
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LIVING IN THE UK We give a warm welcome to all our international students who study here at Northumbria. To help you settle into life at Northumbria University, we offer free, confidential guidance and support on a wide range of issues including: •
Immigration/visa issues (for example, extending your visa)
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Working in the UK as an international student
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Advice on opening a bank account
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Driving in the UK
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How to register with a local doctor or dentist
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Travelling outside the UK
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What to do when you lose your passport or visa
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Other passport, visa or BRP problems
onsistently voted one of the UK’s C favorite student cities, Newcastle is a great place to start your studies – and you’ll be in great company, with a cosmopolitan community of university-goers from across the globe. The city is known for its great local and high street shopping, iconic landmarks, friendly locals and rich history. No matter who you are, or what you enjoy, Newcastle will feel like home from day one.
For more information about everything Newcastle has to offer, check the latest updates on the Newcastle Gateshead Tourism website. 17
YOUR STUDENT LIFE AND WELLBEING We realise that alongside your academic life, you’ll be managing your day-to-day life, including money and budgets, living in a new city or country, and your relationships, friendships and family responsibilities. From time to time when juggling such demands, specialist advice and support is invaluable for all of us. Our friendly trained and accredited practitioners are here to offer support, whatever your needs and circumstances. Our work is complemented by digital platforms which means that, whether you study from home or on campus in Newcastle, London, Amsterdam, or anywhere in the world, we’re here for you.
The services that we provide complement those provided within your academic faculty which is a very important source of advice and information about your course and studies. However, for many types of support – around disability, neurodiversity and other health conditions, faith, mental health and wellbeing, finance and funding, welfare issues and international student support – we offer a range of services to ensure you have access to trained professionals with specialist expertise.
Access support and wellbeing information and guidance via Ask4Help Online.
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SGU FINANCIAL AID The cost of a private medical education is a concern for many students. SGU School of Medicine offers a variety of scholarships to help defray the costs of medical education. If paying for medical school has you concerned, please explore this page for financial aid options, including US federal student aid, scholarships for academic excellence, and need-based scholarships for international students.
Contact: Financial Aid Counselors can be reached Monday-Friday from 9am-5pm: US/Canada toll-free: 1 (800) 899-6337 ext. 1232 Worldwide: +1 (631) 665-8500 ext. 1232 Fax: +1 (631) 666–9162 Email: faid@sgu.edu
The Office of Financial Aid administers the financial aid available to SGU students, assists in financial planning, budgeting, completion of the application process, and counsels students regarding management of educational debt.
Additional financial support and cost of living advice can be found via Ask4Help Online and the Students’ Union website. 19 21
UNIVERSITY LIBRARY As a Northumbria student, you have full access to all University Library resources. Northumbria’s Library Collection encompasses both print and online resources, including over 1 million ebooks and an extensive ejournal collection of over 60,000 titles. Your Library offers a range of flexible learning spaces on campus where you can think, read, study, collaborate and be inspired. You’ll need to have a University smartcard in order to use these spaces and to borrow from the Collection. The Library works in partnership with your module tutors to ensure that you can locate the materials you need through the online Reading List service. Online resources are immediately accessible through your list, along with information about the location and availability of print material. Your reading lists can also be accessed from your modules on Blackboard or via the Reading Lists link on University Library Online. Library Search provides a single search box to discover and access millions of books, journal articles, newspaper articles, audio-visual material, datasets and other scholarly resources in Northumbria’s print and
digital Library Collection. Library Search can also be widened to search for resources outside the Library Collection with the ability to request resources ‘on demand’ through the Inter Library Loan service. If you would like to borrow items from the Library, you can do this using the self-service machines at City Campus and Coach Lane Libraries. Our Book Postal service also provides access to our print Collections for students world-wide who are studying parttime, via distance learning, are work based learners, on placement, or who are studying at our London and Amsterdam campuses. There are a number of ways that the University Library can help you to develop your skills and succeed in your studies. Skills Plus is the Library’s collection of online learning materials for library, academic and digital skills comprising videos, written guides and interactive tutorials. Northumbria Skills Programme sessions delivered by the Library on topics such as essay writing, searching for information and referencing take place regularly on campus and online. If you have an individual query you can email us or attend one of our drop-ins and talk to us online. There’s no need to book.
Find out more by visiting University Library Online and also access our Undergraduate Library Induction Guide. 20
SGU CAREER GUIDANCE AND DEVELOPMENT The Office of Career Guidance and Student Development (OCGSD) is staffed by associates of University Support Services, and faculty and alumni of SGU’s School of Medicine. The OCGSD is designed to assist you in your pursuit of obtaining postgraduate residencies and opportunities. Complete information on examination requirements, clinical timeline guidance, and obtaining postgraduate training is provided to help you navigate the residency application process. The OCGSD also advises students on United States Medical Licensing Examination (USMLE) preparation, counsels students in specialty and residency selection, interview skills, CV/PS preparation, and the residency application process in the US, UK, Canada and other non-US programs.
The OCGSD also acts as a liaison with the Educational Commission for Foreign Medical Graduates (ECFMG). OCGSD advisors provide an invaluable service and we cannot overemphasize the benefits of utilizing their expertise. All conversations and communications are considered personal and confidential.
Click here for more information about career guidance.
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STUDENT CENTRAL Student Central can be found at our City Campus Library and Coach Lane Library, providing a focal point for students in the heart of our campus. Here you’ll find the Ask4Help team, the first point of contact for all student support enquiries. At City Campus, the main Student Central is located within the University Library in a purpose designed communal space. This includes our Student Skills Centre, where you can access a wide variety of group support, presentations and training sessions. Also, our state of the art, 24/7 Digital Commons is adjacent to Student Central. Equipped with private consultation rooms, mental health and wellbeing services experts in a wide range of fields, Student Central can provide support on a range of topics including:
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Accommodation
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Applying for jobs*
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Assessments
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Change of student status
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Choosing a career*
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Course information
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Disability and neurodiversity*
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Learning and research skills
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Mental health
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Money and finance
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On-course support
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Using the Library
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Visas and welfare *Not available to all students. Please check your programme level.
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STUDENT ENGAGEMENT Your experience here at Northumbria is at the heart of everything we do. We want your time with us to be positive and to help ensure that happens, the Student Engagement Team works with your faculty and other University services at every stage of your journey with us. Part of Student, Library and Academic Services, the Student Engagement Team hold the Customer Service Excellence standard and provide a welcoming and responsive service to you, our customer. We’re here to ensure you are informed, engaged and supported to make the most of your time as a student.
Our frontline Ask4Help service is your first point of contact, available 24/7 during term time and with access to specialist colleagues when you need further advice or support. You can come and talk to the Student Engagement Team anytime for advice and support on a range of issues. These include but are not limited to - changing your course or taking a break from your studies, assessment extensions, attendance and absence management, and appeals and complaints.
We do recognise that at certain times on your journey with us, you may experience issues either inside or outside of University, that have an impact on your studies. We offer a personalised and professional service to ensure that if and when that happens, you have the support and guidance you need to get back on track. 23
NORTHUMBRIA STUDENTS’ UNION Your Students’ Union aka NSU is here to have a positive impact on the lives of all students and to make sure that your time at Northumbria is the best it can be!
The NSU’ website has all of the Fresher’s Week info you’ll need to get the most out of starting at Northumbria this year, with a full programme of events.
NSU is the centre of student life on our campus. It has outstanding hang out spots, social bars, the best coffee shop on campus, free microwaves, workspaces, meeting rooms, and a podcasting studio.
You’ll find out more about NSU during your induction but visit the website to get regular updates or follow NSU on socials:
NSU is run by a team of six students called the SABB Team who’ve been elected by students to represent your Uni experience. You can contact them via Instagram @sabbteam or via the NSU website.
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instagram.com/ northumbriastudentsunion
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Facebook.com/mynsu
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mynsu.co.uk
SGU STUDENTS’ UNION (TAYLOR COLLEGE) The School of Medicine (SOM) College system was created in 2018 and named after influential physicians and scientists in history - consisting of Blackwell, Galen, Taylor, McIndoe, Peabody, Curie, Fleming, Metrodora, and Hippocrates Colleges. The mission of the system is to create an intimate learning environment in which you’re consistently supported (both socially and academically) as you develop the knowledge, skills, compassion, and integrity required to be a practicing physician while adjusting to life in Grenada or Newcastle, UK. As an SGU/Northumbria University student you are automatically a part of Taylor College.
The Taylor College Mission is to create a diverse collegiate environment in which you’re comprehensively supported to develop and demonstrate the skills, knowledge, compassion, tolerance, commitment and personal integrity required to be a practicing physician. Our mission is to place student wellness, personal interactions, and the development of a professional identity at the center of the curriculum and learning experience, and to offer a home for student support and development. Make sure you attend the Taylor College welcome event to learn more about all social and development activities.
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NORTHUMBRIA SPORT Kickstart your fitness journey with Northumbria Sport to get active on campus, your way! We are Northumbria Sport, the sport and physical activity arm of Northumbria University and we are committed to your wellbeing and ensuring you can access a wide variety of sport and physical activities within our two impressive sport facilities. Sport Central based at City Campus boasts a state-of-theart gym, studio, six lane 25m swimming pool, sauna, steam room, four sports halls and a climbing wall. Coach Lane Sports Ground based at Coach Lane Campus has a sports hall, 3 multipurpose artificial pitches and four grass pitches accommodating a range of sports such as American Football, Hockey, Lacrosse, Football, Rugby Union, and Rugby League.
We cater for all, from beginners looking to try a new sport to student athletes seeking a competitive edge. We offer opportunities in over 34 different sports across our Sport Clubs, Intramural Leagues, Just Try programme and a completely FREE Just Play programme open to everyone, of all abilities. Our programmes are student centred, and we have volunteer and internship opportunities available in roles including club committees, coaching, marketing, strength and conditioning, and much more. Our dedicated website, app and social media channels highlight the range of activities on offer and how you can get involved. Get Active with Northumbria Sport today. To start your ‘Active Northumbria’ journey, visit the Northumbria Sport website and download the NU Sport APP.
Get a flavour of sport at Northumbria by watching this short video.
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YOUR NEW HOME All SGU students live at Trinity Square, a residence building that is a 20-minute walk or a quick Metro ride to campus. Trinity Square is considered oncampus living, and SGU students will share a self-contained apartment accommodating five people. You’ll have your own double en-suite bedroom and be allocated a single-gender apartment, wherever possible. Here are some questions you may have: Is there a supermarket nearby? Yes, there is a large supermarket nearby where you can buy household items and groceries. When will my place in Trinity Square be guaranteed? When the housing offer and tenancy agreement are signed.
How secure is the accommodation? The reception and check-in area are staffed 24/7 with either an onsite reception team or security personnel. In addition to this, there is CCTV in the common room areas throughout the campus to ensure student safety. Can I stay at Trinity Square for the summer holidays? The tenancy agreement spans a full academic year. For an additional cost, you can request to stay at Trinity Square outside of term time, like the summer holidays, subject to availability and it’s not guaranteed. A separate tenancy agreement is required. Students starting in January will need to vacate the apartment during the summer holidays. You will be responsible for finding suitable storage for items if needed. What happens at the end of the tenancy agreement? You have the opportunity to renew their tenancy agreement.
For more information, read our accommodation FAQs. Click here to view our accomodation flyer. Or scan the QR code to discover more.
SCAN ME
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CAMPUS HEALTH AND SECURITY The safety of our students and staff is our number one priority. At Northumbria we’re committed to supporting each other. We believe in the ethos – it’s on me, it’s on you, it’s on us – which means we look out for each other, are good citizens in the community and we all take responsibility for how we behave. And, as part of the Northumbria Community, we all have a role to play in keeping ourselves and our community safe. The University of Northumbria Security Service, part of Campus Services, aims to work with students, staff and visitors to provide a safe and secure residential and working environment. All staff and students also have access to a free app called SafeZone, which connects you directly to the University’s Security team when you need help at City and Coach Lane Campuses. 28
If you’re off campus, it will offer to connect you to 999 emergency services. Our Security team monitors SafeZone 24 hours a day. For more information visit the SafeZone website. Security also work in partnership with Northumbria Police and have a dedicated Police officer who predominately works out of the security office. You can contact PC1141 Stuart Dixon through the security department or via our Safety on Campus web page. You can contact the Security Team on: •
0191 227 3999 for general enquiries
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0191 227 3200 for emergencies only
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Email:
CRSecurityTeams2@northumbria.ac.uk
Security on Campus location: Ground Floor, Trinity Building, City Campus 11
USEFUL CONTACTS • • • • • • • • • • • • • • • •
In an emergency (an immediate threat to life or property, or a crime is in progress) always use this number 999 Northumbria Poliice (all non-emergencies) 101 Northumbria University Campus Security 0191 227 3999 Northumbria University Campus Security for emergencies only 0191 227 3200 NHS Direct (Medical Helpline) 111 Northumbria University Ask4Help 0191 227 4646 Northumbria University Ask4Help Online myportal.northumbria.ac.uk/Help-and-support Information and Technology Support 07584 260 960 Drill Hall 0191 227 4854 Drill Hall Email AdminOfficeNU@sgu.edu DES NU 0191 243 7914 SGU Assistant Dean of Basic Sciences 0191 227 3144 SGU Assistant Dean of Students 0191 227 4862 or 07894 513 961 SGU Taylor College Director 0191 227 4851 Trinity Square Accommodation 07785 660 693 Campus Maps (Drill Hall is Building 8 on the City Campus map) northumbria.ac.uk/about-us/our-campuses/campus-maps
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RECOMMENDED SOFTWARE Find out more information about recommended software here.
MAC REQUIREMENTS FOR EXAMPLIFY VERSION 2.9.2 ONLY GENUINE VERSIONS OF MAC OPERATING SYSTEMS ARE SUPPORTED (CATALINA, BIG SUR, AND MONTEREY): •
CPU: Intel or M1 processor. Devices using Apple’s M1 processor and Apple Rosetta 2 are supported.
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RAM: 4GB or higher.
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Hard Drive: 4GB or higher available space.
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Examplify is not compatible with virtual operating systems such as Microsoft’s Virtual Machine, Parallels, VMware, VMware Fusion or any other virtual environments.
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Internet connection is required for download, registration, exam download and upload.
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Administrator-level account permissions.
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Examplify is not compatible within virtualized environments or environments that require persistent network (local or otherwise) connections during secure exams. This includes, but is not limited to, VMWare, Parallels, Citrix workspace, virtual disks, streamed images, etc.
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Screen resolution should be at least 1280 x 768. Scaling should be set to 100%. If there are any changes or updates, these will be published on our website.
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WINDOWS REQUIREMENTS FOR EXAMPLIFY VERSION 2.9.2: •
Alternate versions of Windows 10 and Windows 11, such as Windows RT and Windows 10 and 11 S, are NOT supported at this time.
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Microsoft Surface device on Windows 10 and 11 “S mode” versus the standard Windows 10 or 11. S mode is not compatible with Examplify.
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Operating System: 64-bit versions of Windows 10 and Windows 11.
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Only genuine versions of Windows Operating Systems are supported.
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The versions of Windows 10 certified for use are 20H2, 21H1, 21H2, and Windows 11 21H2.
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The English (US) Language Pack must be installed.
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ExamSoft does not support tablet devices other than Surface Pro as detailed above.
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CPU Processor: Non-ARM based processor supported by your operating system.
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RAM: 4GB of usable RAM or higher.
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Hard drive: 4GB or higher of available space.
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For on-site support, and in order to back up the answer files to a USB drive, a working USB port is required. (Newer devices may require an adaptor.)
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For technical troubleshooting, account passwords including BitLocker keys, may be required.
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Internet connection for download, registration, exam download, upload, and some exam features.
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Examplify cannot be run within virtualized environments or environments that require persistent network (local or otherwise) connections during secure exams. This includes, but is not limited to, VMWare, Parallels, Citrix workspace, virtual disks, streamed images, etc.
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Screen resolution should be at least 1280 x 768. Scaling should be set to 100%.
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