2011
Seniors Directory
Financial Assistance Health and Support Services Housing and Accommodation Meal Programs Shopping Assistance Information Services Personal Security Education and Recreation Transportation Volunteer Opportunities
a resource for seniors living on the north shore
Eat Together
What to have for dinner today? Pistachio-crusted Pacific salmon with herbed rice. Maybe vegetarian lasagna and Caesar salad. Then seasonal fresh fruit for dessert – or orange crème brûlée. So much choice. Through our exclusive TasteBuds™ program, our residents choose from a variety of wholesome, homemade meals that are served in the comfort of our dining room – and in the company of friends. What’s on your menu today? Phone for your personal tour. 604.980.6525
135 West 15th Street (off Lonsdale) North Vancouver | 604.980.6525 www.the summerhill.ca Part of Pacific Arbour Retirement Communities
Where good things come together.
Hearing loss can be helped.
The key is early detection.
We offer FREE hearing tests. Call now to book an appointment! Our commitment is to ensure you experience the clearest sound possible, whether this means using a hearing aid or simply taking steps to protect the good hearing you presently have. Our Specialists are the most highly trained and experienced in the industry, and we offer the very best hearing enhancement technology in the world. For more information and to take advantage of our current special offers, see www.clearchoicehearingclinic.com 3 locations to serve you: Lonsdale Medical Clinic, North Vancouver — 604 988 8013 Hollyburn Medical Clinic, West Vancouver — 604 922 6111 4705A Hastings Street, Burnaby — 604 294 3273
Dare to Compare The Chartwell Experience With a wide range of services and programs in a comfortable setting, we can offer a retirement tailored to you. Find out how an enjoyable retirement can be yours.
“I used to hate thinking about what’s for supper. The choices and quality are beyond compare. Now dining with friends is a wonderful experience every day.”
150 West 29th St., North Vancouver
Call 604-904-1199
Call to book your personal visit today. Visit us online at www.chartwellreit.ca
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Now is a great time to start enjoying all the things and activities that bring you pleasure — a time to relax, yet stay active, a time to meet new people with common interests and life stories, a time for you! We invite you to explore the lifestyle opportunities and everyday choices at Amica at West Vancouver.
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LIFE IS FULL
OF CHANGE & TRANSITION.
IT IS IMPORTANT TO HAVE PEOPLE IN OUR LIVES TO
HELP US COPE Sunrise Senior Living understands that you want to do the best for every generation. Since 1981, we’ve championed quality of life for seniors. Sunrise of Lynn Valley provides: • Exceptional licensed residential care including intermediate, extended and palliative care • A safe and secure area for residents with Alzheimer disease or other dementia
SUNRISE OF LYNN VALLEY
980 Lynn Valley Road, North Vancouver www.sunriseseniorliving.ca
604-904-1226
7 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Seniors Directory 2011 a resource for seniors living on the north shore Seniors’ One-Stop Information Line North Shore Community Resources #201 - 935 Marine Drive • Capilano Mall • North Vancouver, B.C. V7P 1S3 Tel: 604.983.3303 or 604.925.7474
Website: www.nscr.bc.ca • Email: nscr@nscr.bc.ca
Seniors’ One-Stop Information is a program of North Shore Community Seniors Directory 2011 is produced by the Outlook in partnership with North Shore Community Resources. For information regarding the editorial listings, please contact NSCR 604.983.3303. For information regarding advertising, contact the Outlook at 604.903.1013
Resources Society, a non-profit organization and registered charity, which has been helping seniors and their families access a wide range of public and private resources since 1992. Our services are used by seniors, their families, their friends and their service providers to support the independence, dignity and health of the North Shore’s senior population. Staff or volunteers are available to meet with you or talk over the telephone during office hours Monday to Friday, and all information is handled in a confidential and private manner. We would like to thank the following organizations for their financial support which has made it possible for us to provide this important service from January 2009 to January 2011: Bond Care Home Health Services District of West Vancouver Living Well Home Care Services Margaret Galbraith North Shore Community Foundation North Shore Outlook (Black Press) North Vancouver Kiwanis Foundation Royal Canadian Legion Branch #114 (Lynn Valley) Royal Canadian Legion Branch #118 (North Vancouver) Seymour Quilter’s Guild (This list represents donations in excess of $150 received between January 2009 and January 2011. We apologize for any omissions and request that you bring them to our attention.) If you have found our Senior’s Directory useful and would like to ensure that the Seniors’ One Stop Information Program continues to provide its services, please consider making a donation. Donations over $20 will receive an official receipt for income tax purposes. For information regarding donation of funds, property or charitable estate planning, please contact Li Boesen, Executive Director, North Shore Community Resources at 604.982.3305
8 NO RTH S HO R E 2011 S E NI OR S RE S OU R C E G U ID E
Table of Contents EMERGENCY NUMBERS .............10 (Police/Fire/Ambulance Call 911) NON–EMERGENCY NUMBERS ....10
2 011
FINANCES ..................................... 11-15 Federal Benefits.......................................11 Provincial Benefits ...................................13 Municipal and other Programs...............14 Community Support ................................15
HEALTH AND SUPPORT SERVICES....................................... 16-30
Seniors Directory
Financial Assistance Services Health and Support odation Housing and Accomm Meal Programs
Medical Clinics (North Vancouver) .........16 Medical Clinics (West Vancouver) ...........17 Provincial Health Services .......................17 Vancouver Coastal Health.......................19 Health and Support.................................25 Counselling and Support ........................27 Medical Equipment and Supplies ...........29
Shopping Assistance Information Services Personal Security reation Education and Rec Transportation nities
Volunteer Opportu
a resource for
seniors living
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Table of Contents highlights the general categories of information in your 2011 Seniors Directory. For a detailed, alphabetical list of services and resources available to North Shore seniors, please refer to the INDEX beginning on page 58.
You’re invited…
to get active with us! • Fitness Memberships
northvanrec the place to be
• Personal Training • Swimming & Skating • Health & Wellness Programs • Painting, Music, Pottery, Bridge & more!
Building Build ding healthy individuals, families and communities 604-987-Play (7529) northvanrec.com
9 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
HOUSING SERVICES ................ 31-34 Affordable Housing North Vancouver ..................31 West Vancouver ...................32 Housing Programs and Services..............32 Shelter Aid for Elderly Renters (SAFER) ...34
INFORMATION SERVICES..... 35-36 North Shore, BC, and Federal resources
MEAL PROGRAMS AND SHOPPING SERVICES .............. 37-39 Hot Meals in the Community .................37 Meals at Home ........................................38 Shop by Phone ........................................38 Shopping Discounts for Seniors..............39 Shopping Programs .................................39
PERSONAL SECURITY ............ 40-45 Consumer Protection ..............................40 Community Policing Centres ..................40
Legal Services...........................................41 Monitoring Services ................................44 Telefriend and Visitor Programs .............45
SOCIAL, EDUCATION, RECREATION PROGRAMS ... 46-50 Keep Well Programs ................................47 Library – Home Service............................47 Recreation Centres ..................................48 Seniors’ Centres / Seniors’ Outreach ......49
TRANSPORTATION
................. 51-53
Fare Reductions .......................................53 Volunteer Drivers ....................................53
VOLUNTEER OPPORTUNITIES........................ 54-57 INDEX ........................................... 58 - 61 ADVERTISER INDEX
.....................62
North Vancouver District a great place to call home Telephone: 604-990-2311 Web: www.dnv.org
10 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
EMERGENCY NUMBERS Police/Fire/Ambulance
Call 911
Crime Stoppers
1-800-222-8477
Emergency Electric Calls (BC Hydro, 24 Hours)
1-888-769-3766
Emergency Natural Gas Leaks
1-800-663-9911
Lions Gate Hospital
604-988-3131
Poison Control (all areas, 24 hours)
604-682-5050
Suicide/Crisis Line 604-872-3311 (provides 24 hour telephone counselling for people experiencing emotional distress)
24 Hour Women’s Support Line
604-987-3374
Victims Assistance North Vancouver West Vancouver
604-985-1311 604-925-7468
Water/Sewer Emergency North Vancouver District (after hours) North Vancouver City (after hours) West Vancouver (after hours)
604-990-3860 604-990-2450 604-990-3666 604-987-7155 604-988-2212 604-925-7101 604-925-7100
North Shore Home Health Services
604-986-7111
NON-EMERGENCY NUMBERS Abuse and Neglect Program (Mon - Fri 9am - 4:30pm) Ambulance/Non-Emergency (all areas) Administration Billing BC Vital Statistics Canada Revenue Agency (Income Tax Office) Fire/Non-Emergency North Vancouver City North Vancouver District West Vancouver District
604-904-6200 604-872-5151 604-660-6897 1-800-665-7199 1-888-876-1633 or 604-660-2937 1-800-959-8281
604-980-5021 604-980-7575 604-925-7370
Medical Services Plan and Pharmacare Automated Service 604-683-7151 (24 hours per day, 7 days per week) Municipal Halls North Vancouver City North Vancouver District West Vancouver District
604-985-7761 604-990-2311 604-925-7000
Passport Canada Police/Non-Emergency North Vancouver City & District (RCMP) West Vancouver Post Office (Canada Post)
1-800-567-6868
604-985-1311 604-925-7300 1-800-267-1177
Service BC (Enquiry BC)
604-660-2421
Telus: Directory Assistance – Local Repairs Residential Customer Service TTY to Voice
411 611 604-310-2255 711
TransLink Transit Information West Van (Blue Bus info)
604-953-3333 604-985-7777
11 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Finances FEDERAL BENEFITS
If you file an income tax form the benefit will be renewed automatically.
Old Age Security (OAS) 1-800-277-9914 (taxable income) www.servicecanada.gc.ca
Canada Pension Plan (taxable income)
To qualify you need to: • be 65 years of age or older • be a Canadian citizen or legal resident of Canada • have resided in Canada for at least 10 years after the age of 18 (periods of residence and/or contributions in a country with which Canada has a social security agreement may be used to help meet the residence requirement for eligibility) Applications can be made 6 months before your 65th birthday. Forms are available by calling the above number, on the website, and at Service Canada, #100-221 West Esplanade, North Vancouver.
Guaranteed Income Supplement (GIS) (non taxable income)
1-800-277-9914
To qualify you need to: • be eligible to receive OAS • have little or no income
1-800-277-9914
To qualify: • benefits depend on how much and for how long you contributed while working in Canada • is paid separately from OAS • can apply as early as age 60 or delay after age 65 • if the pensioner dies, spouse or common law partner may apply for disability or survivor benefits
Allowance/Allowance for the Survivor (non taxable income) 1-800-277-9914 To qualify: • spouse or partner of a pensioner who receives OAS or a survivor from a legal marriage or common law relationship • aged 60 to 64 years • meet legal status and residency requirements • income is below a specified amount • apply by calling the above number
12 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
Caregiver Tax Credit www.cra.gc.ca
1-800-959-8281
If you are a taxpayer caring for a dependent over the age of 18 who lives in your home, has a low net income and is dependent on you due to a physical or mental impairment, you may qualify. If the dependent is your or your spouse’s parent or grandparent born in 1944 or earlier, they do not have to be infirm for you to qualify.
Compassionate Care Benefit 1-800-206-7218 www.servicecanada.gc.ca This is an Employment Insurance (EI) special benefit that will pay up to six weeks to claimants who provide care or support to a gravely ill family member who has a significant risk of death. The claimant must have sufficient hours of insurable employment to qualify. Up to six weeks of leave may be taken, with job protection, to provide compassionate care to a family member.
Disability Tax Credit www.cra.gc.ca
1-800-959-8281
This tax credit is available to people with a severe and prolonged mental or physical impairment. All or part of this credit can be transferred to a spouse or supporting individual. Fill out form T2201-E and submit it with the income tax of the person. The
doctor must sign the form under “Particulars of Disability�. People with a permanent disability (e.g. Alzheimer Disease) only need to submit this form once to get the tax credit in future.
Employment Insurance Benefits 1-800-206-7218 www.servicecanada.gc.ca Seniors who are employed and wish to continue working after age 65 are eligible for the same Employment Insurance benefits as other workers in Canada. You must meet the eligibility criteria. GST/HST Tax Credit www.cra.gc.ca
1-800-267-6999
To receive this benefit four times a year, an income tax return must be completed. Submit an income tax form even if you do not have to pay income tax.
Veterans Affairs Canada www.vac-acc.gc.ca
1-866-522-2122
Veterans Affairs Canada offers a range of services and benefits to qualified, eligible veterans (and their dependents), members and ex-members of the Armed Forces and of the RCMP. Benefits may include: • war veterans allowance - an income tested and non taxable benefit
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13 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
• disability pension • health care e.g. dental, glasses, hearing aids, medication, equipment, contributions toward home care • funeral and burial expenses If veteran was receiving housekeeping, home maintenance or personal care help at time of death, widow may continue receiving benefit.
PROVINCIAL BENEFITS Senior’s Supplement
1-866-866-0800 (#4, #1) www.seniorsbc.ca/finances/security/ The Senior’s Supplement is a monthly payment provided by the Province for eligible B.C. residents also receiving the federal Old Age Security and Guaranteed Income Supplement or federal allowances. If the income level of an eligible senior’s total
income falls below the level guaranteed by the province, the supplement is provided to make up the difference. The maximum monthly supplement will be $49.30 for single seniors and $120.50 for senior couples and is paid automatically to eligible recipients. Seniors do not have to apply.
Indigent Burial Services
604-660-3352
Funeral service costs may be paid for persons who die in BC if there are no other immediate sources of funds or assets.
ICBC Driver Discount www.icbc.com
604-661-2800
If you are 65 or over and use your motor vehicle for pleasure only, a discount of 25% is available on your basic Autoplan insurance. If you are under 65 with a disability, you may qualify for a 25% discount. Further reductions are available for those aged 65 who have a disability.
Seniors in British Columbia
Your BC Government is working for you. Did you know about the following Seniors Programs?
• SAFER: Shelter Aid for Elderly Renters to assist low-income seniors pay their rent
• Property Tax Deferment Program: to assist homeowners 55 and older with property taxes
• BC Bus Pass Program: provides eligible low-income seniors reduced annual bus passes
Naomi Yamamoto, MLA North Vancouver – Lonsdale 303-126 East 15th Street, North Vancouver, BC V7L 2P9
Phone: 604.981.0033
For more information about these programs and more, please visit the Seniors BC website:
www.gov.bc.ca/seniors
or phone Health and Seniors Information Line:
1.800.465.4911
14 NO RTH S HO R E 2011 S E NI OR S RE S OU R C E G U ID E
BC Sales Tax Credit www.sbr.gov.bc.ca
1-800-959-8281
The Provincial government offers a sales tax credit of up to $75 per person for low income families or individuals residing in BC on December 31 of the year for which the income tax return is submitted. The application is in your income tax return package.
Fuel Tax Rebate www.sbr.gov.bc.ca
1-877-388-4440
If you are an owner or lessee of a motor vehicle and are a person with a disability (wheelchair user, visually impaired or with a mental disability), you may be eligible for a refund of tax paid on fuel purchased for your vehicle. Call 604-660-4524 to receive an application for registration (FIN 119). After this has been accepted an application for refund will be sent to you (FIN 472).
Seniors Not Receiving Old Age Security 604-981-0125 North Shore Office: 1050 Churchill Crescent If you are 65 or over and not receiving the Old Age Security Pension or its supplement [GIS] [e.g. if you have not been in Canada for 10 years] you may be eligible for some limited assistance from the Ministry of Social Development. Eligibility is based on sponsorship status, income, assets and shelter
costs. If you receive income assistance during the sponsorship period, the sponsor is in default and the provincial government is in a legal position to pursue the debt against the sponsor.
Shelter Aid for Elderly Renters [SAFER] 604-433-2218 www.bchousing.org Provides direct financial assistance to eligible residents of BC who are age 60 and over who pay rent for their homes. The amount depends on the amount of rent paid and your monthly income. To qualify, you or your spouse need to have lived in BC for the full 12 months immediately preceding your application.
MUNICIPAL AND OTHER PROGRAMS Home Owner Grant www.sbr.gov.bc.ca
1-888-355-2700
If you own your home, are 65 or older or have a disability, you are eligible for this grant, which is deducted from your property taxes. If the assessed value of the home is over a certain amount, the grant is lost regardless of age of the owner unless the owner is a low-income senior, a veteran or disabled.
FACT: 1. SMART DRIVERS CHANGE THEIR OIL AT REGULAR INTERVALS. 2. SMARTER ONES HAVE US DO IT.
A GENUINE LEADER IN SERVICE, VALUE AND ADVICE.
604-985-8265
212 Fell Avenue, NORTH VANCOUVER www.oktire.com
15 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Property Tax Deferment www.sbr.gov.bc.ca
Credit Counselling Society www.nomoredebts.org
If you are over 55 or a widow, widower or disabled, you can arrange not to pay your taxes until your property ceases to be your principal place of residence. You must have and maintain 25% equity in the home. Interest is charged annually on the amount deferred. Applications available at your local municipal office. City of North Vancouver 604-985-7761 North Vancouver District 604-990-2488 West Vancouver District 604-925-7032
Offers confidential credit counselling, debt repayment and consolidation programs and personal budget planning. Counselling appointments are in-person or by telephone and are free, non-judgemental and solutionfocused. Nominal sliding fee scale for debt repayment programs. Educational workshops and presentations available on credit and debt management as well as budgeting.
Income Tax Clinics
COMMUNITY SUPPORT Canadian Cancer Society 1-888-939-3333 www.cancer.ca North Shore Office: 604-985-8585 Provides limited, short-term financial assistance towards certain cancer symptom management medications as well as travel and accommodation to cancer-related medical appointments, through a partnership with the BC Cancer Agency. Applicants are interviewed for eligibility by an authorized CCS volunteer who conducts a confidential needs assessment.
604-527-8999
604-985-7138
North Shore Community Resources Trained volunteers prepare income tax returns for single people whose income does not exceed $25,000 per year or for couples whose income does not exceed $30,000 per year. Clinics operate during March and April. Home visits can be arranged. Other Tax Clinics may be held at: North Shore Neighbourhood House 604-987-8138 Parkgate Community Centre 604-983-6350 Silver Harbour Seniors’ Activity Centre 604-980-2474 West Vancouver Seniors’ Activity Centre 604-925-7280
HELPING PEOPLE LIVE AT HOME domestic support t companionship t personal care t medication management t
TEL: 604.924.5455 | WWW.HOMECAREWEST.COM
16 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
Health & Support Services MEDICAL CLINICS (WALK-IN) North Vancouver Family Medical Clinic
604-986-3627
1912 Lonsdale Avenue Hours: Mon. & Wed. 9:00 am to 5:00 pm Tues. & Fri. 9:00 am to 4:00 pm Thurs & every 2nd Sat 9:00 am to 3:00 pm
Lonsdale & 19th Medical Clinic
604-987-3347
108 - 1940 Lonsdale Avenue Hours: Mon.-Fri. 8:00 am to 9:00 pm Sat. and Sun. 9:00 am to 9:00 pm
Lower Lonsdale Medical Clinic
604-980-2128
230 - 150 West Esplanade Hours: Mon.-Thurs. 8:00 am to 8:00 pm Fri. 8:00 am to 6:00 pm Sat. 2:00 pm to 6:00 pm
Lynn Valley Medical & Travel Clinic (by appointment) 604-988-5389 102 - 1200 Lynn Valley Road Hours: Mon. to Fri. 8:00 am to 7:00 pm Sat. and Sun. 9:00 am to 6:00 pm
Mount Seymour Medical Clinic
604-904-7712
Mezzanine - 333 Seymour Boulevard (above Real Canadian Superstore)
Because you want more than peace of mind. You want the very best life for your Mom or Dad. Nine out of ten seniors would rather live at home than in a facility. We bring safety, dignity and freedom to seniors who otherwise could not live independently. Bonded and insured, our highly trained and dependable caregivers will help with: • Companionship and activities • Bathing, grooming, dressing and personal hygiene • Transportation and errands • Light housekeeping and laundry • Alzheimer’s/Dementia/Parkinson’s/ Palliative care, rehabilitation, etc. • Meal preparation • Medication reminders Our caregivers are also trained in Balanced Care Method ™ that
“Home Care Assistance helps seniors live healthier and longer. was the only option my Mom and I could live with.”
FREE consultation!
Call for a free, no obligation assessment to see how we can help your loved one live better.
Call 778-279-3634
www.HomeCareAssistance.com Proudly serving the North Shore
17 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Hours: Mon. to Sat. 9:00 am to 9:00 pm Sun. and Stats. 9:00 am to 5:00 pm
Park & Tilford Medical Centre
Fri. 8:00 am to 6:00 pm Sat. 9:00 am to 5:00 pm Sun. 10:00 am to 4:00 pm
604-983-2442
1884 Marine Drive Hours: Mon. to Fri. 9:00 am to 11:00 am and 2:00 pm to 3:30 pm Sat. & Sun. 9:00 am to 11:00 am
1005 - 333 Brooksbank Hours: Mon.-Fri. 9:00 am to 9:00 pm Sat. and Sun. 9:00 am to 6:00 pm
Pemberton & Marine Medical Clinic
Ocean Walk Medical Clinic 604-925-1884
604-986-0677
Park Royal Medical Clinic
604-922-7390
1224 Marine Drive Hours: Mon. to Fri. 9:00 am to 9:00 pm Sat. and Sun. 9:00 am to 6:00 pm
560 Park Royal North Hours: Mon. to Fri. 8:30 am to 9:00 pm Sat. and Sun. 9:00 am to 9:00 pm
Shiraz Medical Clinic 604-973-0279 1 - 137 West 17 Street Hours: Call for hours English, Farsi and Korean spoken
Park Royal Village Medical Centre 604-922-7372
Travel Medicine and Vaccination Centre
604-681-5656
203-1075 Marine Drive By appointment.
PROVINCIAL HEALTH SERVICES
MEDICAL CLINICS (WALK-IN) West Vancouver Caulfeild Village Medical Clinic
J2-925 Main Street Hours: Mon. to Fri. 9:00 am to 9:00 pm Sat. 9:00 am to 5:00 pm Sun. 10:00 am to 4:00 pm
604-922-1544
220-5317 Headland Drive Hours: Mon. to Thurs. 8:00 am to 8:00 pm
HealthLink BC
811
A trained health service representative will answer 8-1-1 telephone calls, and where appropriate, calls will be transferred to a registered nurse, pharmacist or dietitian for further information and advice. The 8-1-1 service can provide assistance with answers
Moving can be a very stressful experience… Let Transitions put our experience to work for you! We oversee and co-ordinate every aspect of your move including:
• Assist in packing and sorting • Hire and supervise movers
• Find a second life for unwanted items • Organize and set up new residence
For a no obligation, free consultation, call Scott Morrison at 604.209.4241
w w w. m ove w i t h t r a n s i ti o n s . c o m
604.209.4241
R E D U C E . R E U S E . R EC YC LE
18 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
to questions about a variety of health topics, help in identifying symptoms and advice on when to seek medical treatment. 8-1-1 has translation services available in over 130 languages.
Medical Services Plan 604-683-7151 Automated Service (24 hours per day, 7 days per week) www.healthservices.gov.bc.ca Offers basic medical coverage to residents of British Columbia. New residents to the province are eligible for coverage after a waiting period of the remainder of the month of arrival plus two full months. MSP pays all medically required services of physicians and surgeons (and dental surgery if performed in a hospital). Routine eye exams are a benefit for people under the age of 18 years and for those 65 years and older. For people who receive Premium Assistance, MSP also pays the cost of a combined annual limit of 10 visits for chiropractic, massage therapy, naturopathy, physical therapy, acupuncture and non-surgical podiatry when performed by a practitioner enrolled with MSP. (MSP pays $23 for each visit, patient is responsible for any charge over and above.) Among the services not covered by MSP are dental services (other than dental surgery performed in a hospital), eyeglasses, hearing aids and other equipment, annual or other examinations where there is no medical
requirement e.g., for driving a motor vehicle / life insurance purposes, or the services of counsellors or psychologists. To be covered by MSP you must apply and pay monthly premiums. If your income is low and you are a Canadian citizen or landed immigrant and have lived in Canada for the last 12 months you may be eligible to receive premium assistance. Gold cards are automatically issued prior to your 65th birthday. If you lose your Care Card, call Seniors OneStop (604- 983-3303 or 604-925-7474) for an application for replacement.
PharmaCare
604-683-7151
BC’s PharmaCare Program provides access to prescription drugs. The lower your income, the more assistance the government provides. Register by calling 604-683-7151 or on-line at www.healthservices.gov.bc.ca Under Fair PharmaCare, your family is responsible for the cost of your prescription drugs until you have paid your full deductible. After reaching your deductible, PharmaCare pays the majority of eligible prescription costs and you are responsible only for a co-payment. Your co-payments continue until the annual maximum based on your family’s income is reached. After that, PharmaCare pays the full amount of all eligible prescription costs. The monthly deductible payment option
Your North Shore Home Support Specialists
Call us for a FREE, no obligation, in-home assessment of your health care needs.
604.985.6881
NURSING AND HOME HEALTHCARE
www.shylonursing.ca Canadian owned and operated—North Shore Nurses caring for North Shore Seniors since 1980
1305 St. Georges, North Vancouver (across from Lions Gate Hospital)
19 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
allows you to spread the cost of the deductible over the full year. This option benefits families who have high prescription costs by allowing them to distribute their prescription drug costs over the course of the year and receive PharmaCare assistance with all eligible prescription costs.
been listed below for your convenience.
Acute Care Lions Gate Hospital 604-988-3131 231 East 15th Street, North Vancouver Discharge Planning Contact the head nurse on the particular ward
VANCOUVER COASTAL HEALTH www.vch.ca Vancouver Coastal Health is responsible for planning, funding, coordinating and delivering health services in the geographic areas ranging from the Central Coastal and Bella Coola Valley through the Sea to Sky and Sunshine Coast, the North Shore, Vancouver and Richmond. Telephone listings for the various services and locations operated by VCH can be found in the blue pages of the Telephone Directory. Some services have
Emergency Department
604-984-5799
Emergency Department Social Worker
604-984-5855
Counselling and support for patients and their families in dealing with illness.
Palliative Care Program
604-984-5738
Physical care and emotional support for terminally ill patients and their families.
Patient Information
604-988-3131
SENIORS: Enjoy free products with your Shoppers Optimum Card • SENIORS DAY—Last Thursday of every month. Enjoy a 20% discount when you show your SHOPPERS OPTIMUM CARD. • Receive Optimum Points on the FULL PRICE of your prescription— not just the amount you pay with the use of your card! • Now enjoy PAY WITH POINTS. Redeem your points for FREE PRODUCTS instantly! • Having trouble remembering to take your medications? Let us blister pack your pills. See our pharmacy for more information. • FREE PRESCRIPTION DELIVERY!
Park Royal South
Ambleside
Dundarave
545 Park Royal South West Vancouver
1583 Marine Drive West Vancouver
2496 Marine Drive West Vancouver
604.926.1114
604.922.1271
604.913.3900
M-Sun
M-F Sat Sun
M-Sat Sun
8:00am-10:00pm
9:00am-9:00pm 9:00am-6:00pm 10:00am-6:00pm
8:00am-9:00pm 8:00am-7:00pm
20 NO RTH S HO R E 2011 S E NI OR S RE S OU R C E G U ID E
Rehabilitative Services
subsidized service that is available for eligible clients who are living at home and have acute, chronic, palliative or rehabilitative health care needs. A referral to the home health program can be made by anyone and you are eligible for service if you are a non-sponsored Canadian citizen or permanent resident, have lived in British Columbia for the previous 3 months and are 19 years of age or older. After referral you may be visited in your home by a care coordinator who will assess your needs and identify the type and amount of service required. If you choose to hire a caregiver privately be sure to check references. Many of these individuals and agencies are skilled and caring. However, it is a sensible precaution to look into the background of those who will have access to your home.
604-984-5809
Support for patients and their families dealing with communication disorders, occupational therapy and physiotherapy needs.
Social Work
604-984-5810
Community Health Services A wide range of community-based, supportive health care services are available to persons with health problems and disabilities who need support and assistance. Services include assessment, individual service delivery plan, coordination of health services and referral to appropriate community resources. Services are provided in community health centres, patient’s homes, in the community and in residential facilities
Access to Home Support Services
Abuse & Neglect Program 604-904-6200 (Mon. to Fri. 9:00 am - 4:30 pm)
604-986-7111
Home Support is a supportive service that is designed to supplement, rather than replace, the efforts of individuals to care for themselves at home with assistance of family, friends and community. Services include monitoring of nutritional needs, assisting with activities of daily living such as bathing, dressing, mobility and transfers, safe medication management, prevention of falls, respite for caregivers, and socialization in the community. Home Support Services is a
This Program receives reports, provides consultation, and coordinates responses to adults who are abused, neglected or selfneglected. These people may be unable to seek support and assistance on their own due to restraint, physical or mental limitation or illness, disease, injury or other conditions that affect their ability to make decisions about the abuse and neglect. Referrals to this Program will be responded
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to in accordance with the Adult Guardianship Act (for North Shore residents). Referrals may come from professionals or community members. Referral sources are kept confidential.
ADULT DAY CENTRES North Vancouver Margaret Fulton Centre
604-904-3550
1601 Forbes Avenue
West Vancouver
604-904-6231
990-22nd Street Admission to Margaret Fulton and West Vancouver ADC is arranged by calling North Shore Home Health Services at 604-986-7111. This program operates 5 days a week at both sites and offers nursing supervision, monitoring of members’ health, personal assistance, recreation activities and a nutritious lunch. A Community Bathing Program is available Tuesday, Wednesday and Friday at Margaret Fulton Centre. Transportation is available to both sites.
Assisted Living Includes rental accommodation, hospitality services, as well as personal care services to individuals in need. If you are living alone, isolated, and need help with meals and personal care, this may be an option for you.
There are four subsidized Assisted Living units on the North Shore: Cedar Gardens, Churchill House and Lynn Valley Assisted Living in North Vancouver and Kiwanis Manor in West Vancouver. Access to subsidized Assisted Living is through Community Health Services at 604986-7111. Churchill House and Amica at West Vancouver offer private pay Assisted Living. Call each property for pricing information.
Community Bathing Program
604-904-3550
The Community Bathing Program provides eligible seniors and others with disabling chronic care problems, access to a bath once a week in a well equipped, suitably private environment that is staffed at all times by a bathing program assistant. Hours of operation are Tuesday, Wednesday and Friday from 9:30 am to 3:00 pm. No charge to eligible clients.
Community Care Facilities Admission to a subsidized residential facility is made on a prioritized basis using a standardized assessment process. Contact Intake (604-983-6740) or your case manager at North Shore Home Health Services (604986-7111). Admission procedure does not apply to nonsubsidized care facilities.
Jane Thornthwaite, MLA North Vancouver-Seymour I always look forward to meeting my constituents when they come by my ofÄce for a coffee. I also enjoy talking with people at my “Join Jane” events at the Parkgate Community Centre and Lynn Valley Public Library. Watch for the times and dates of “Join Jane” published each month in your community newspapers.
Jane Thornthwaite
jane.thornthwaite.mla@leg.bc.ca • Ph: 604-983-9852
22 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
To qualify for residence in a subsidized Care Facility: • The client must require 24 hour supervision and continuous professional care. • The client’s degree of risk is not manageable within available community resources and services (including supportive living environment). • The client has agreed to accept admission into a facility, and to occupy the first available, appropriate bed within 48 hours of being advised.
Kiwanis Care Centre
604-924-8300
2444 Burr Place, V7H 3A5
Lynn Valley Care Centre
604-988-4181
(private & subsidized beds available) 1070 Lynn Valley Road, V7J 1Z8
Sunrise of Lynn Valley
604-904-1226
(private) 980 Lynn Valley Road, V7J 3V7
West Vancouver: North Vancouver: Cedarview Lodge
Capilano Care Centre 604-904-6400
1200 Cedar Village Close, V7J 3P3
Evergreen House
604-988-3131
231 East 15th Street, V7L 2L7
KIWANIS SENIOR CITIZENS HOMES N O R T H VA N C O U V E R , B C
Providing seniors with affordable, independent housing for over 35 years. North Shore Facilities: • Kiwanis Lynn Manor • Kiwanis Towers • Kiwanis Carneby Place • Kiwanis St. Andrews Place We are members of your community, working together to achieve what individuals alone cannot. www.kiwanisseniorhomes.org Telephone: 604.984.9166 | Fax: 604.984.9181
604-926-6856
525 Clyde Avenue, V7T 1C4
Hollyburn House (private) 2095 Marine Drive, V7V 4V5
604-922-7616
23 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Inglewood Care Centre
Serves the residents who live in West Vancouver, Lions Bay, and Bowen Island.
604-922-9394
(private & subsidized beds) 725 Inglewood Avenue, V7T 1X5
West Vancouver Care Centre
Chronic Disease Education Centre 604-984-5752 Provides diabetes education program, nutritional counselling and footcare program. Clients must be referred by their doctor. Located at the West Vancouver Community Health Centre.
604-925-1247
1675 - 27th Street, V7V 4K9
Community Health Centres There are interdisciplinary community health teams to provide the public with primary health care services.
East Community Health Centre
Dietitian
Nutritional assessment and counselling can be provided from the local health department.
604-904-6450
Another source of information is HealthLinkBC at 8-1-1.
Parkgate Community Centre 2nd floor, 3625 Banff Court North Vancouver, V7H 2Z8 Serves the residents who live east of Lynn Creek.
Geriatric Outreach Program 604-904-6200 Provides in-home specialized assessment and treatment of community-dwelling, frail adults aged 65+ who have multiple, complex problems that threaten their health and independence. Helps caregivers plan for the care of the older adult who needs assistance. Referrals can be made by the doctor or community health team member. The program serves seniors living on the North Shore from Lions Bay to Deep Cove.
Central Community Health Centre 604-983-6700 5th floor, 132 West Esplanade North Vancouver, V7M 1A2 Serves the residents who live north and south of the Upper Levels Highway between the Capilano River and Lynn Creek.
West Community Health Centre
604-983-6700
Home Support Services 604-904-6200
604-986-7111
Services can be provided through the North Shore Home assessment process or purchased
2121 Marine Drive, West Vancouver, V7V 4Y2
Handy
Granddaughter Here to Help
Minor Repairs Home Upkeep Errands
Handy Services & Support for North Shore Seniors
Appointments Paperwork Computer Help
Shopping Seasonal Help Odds ‘n Sods
No job too small or silly - I’m here to help
Free consultation
Laurie McLean
604-839-6084
Granddaughter for 44 years laurie@handygranddaughter.ca www.handygranddaughter.ca
24 NO RTH S HO R E 2011 S E NI OR S RE S OU R C E G U ID E
privately. See Access to Home Support Services.
Health & Home Care Society of BC 604-327-9525 Family Respite Centre, 2711 E. 49 Avenue, Vancouver Provides respite beds that can be accessed by North Shore residents. Home Care Nursing
604-983-6700
This program provides assessment, direct nursing care, support and service coordination to clients in their homes. Focus is on client goals for health, client independence and autonomy.
Home Rehabilitation Services
604-986-7111
Physiotherapy and Occupational Therapy services are provided to homebound and/ or those that require comprehensive Home Management Safety Assessment. Promotes and maintains a client’s optimal functional independence in a safe home environment and will help determine the need for specific medical equipment and supplies. Call Seniors’ One Stop (604-983-3303) for private physiotherapists who make home visits.
Immunization The local health department provides free flu
clinics every fall for seniors and administers adult, non-travel immunization throughout the year. Call your Community Health Centre for information.
North Shore Hospice
604-904-6178
319 East 14 Street, North Vancouver Provides care for patients with a prognosis of 3 months or less and who are registered with the North Shore Palliative Program. The hospice has 15 single resident rooms. Also provides a palliative day program for nonresidents. Referral needed by Physician or Community Health Nurse.
Older Adult Mental Health Team (Community) 604-904-6200 Provides specialized on-site and outreach assessment for seniors aged 70 and over with complex, age related, mental health problems. These conditions include dementia, severe and persistent mental illness with complicating age-related decline, depression and anxiety, substance abuse and delusional disorder. Offers support and psycho-educational services to families and caregivers, and education and training to health care providers.
Respite Program
604-986-7111
Respite is available to caregivers of clients who are registered with the Home Support Services program. Respite may be provided in
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25 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
the home or by the client attending an Adult Day Centre. Subsidized respite beds, located in community care facilities, are available for longer periods of time and are accessed through the case manager. In addition, Amica at West Vancouver, Hollyburn House, Lynn Valley Care Centre and Sunrise of Lynn Valley provide private respite beds that may be accessed by contacting the facility. The Health & Home Care Society in Vancouver also has respite beds that can be accessed by North Shore residents. 604-3279525
HEALTH AND SUPPORT Alano Club of the North Shore 604-987-4141 www.northshorealano.com 176 E. 2nd St., North Vancouver, V7L 1C3
Provides a safe, clean and alcohol free environment for recovery groups. Hours are 8:00 am to 10:00 pm Sunday to Friday and 8:00 am to 3:00 pm Saturdays.
Alcohol and Drug Addiction Program “Stepping Stones” 604-904-6180 Stepping Stones Concurrent Disorders Service, located in West Vancouver, is designed to support people struggling with problematic substance use and/or mental health issues. Alcohol and Drug Information and Referral Service 604-660-9382 Certified information and referral specialists provide information on and referral to a variety of resources including counseling services, detox centres, residential treatment centres and self-help groups.
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Does someone you know need help at home? Companionship Personal care Meal prep Housekeeping Transportation/outings Alzheimers & Dementia care Cognitive Care Programs Live in care & much more
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26 NO RTH S HO R E 2011 S E NI OR S RE S OU R C E G U ID E
Alzheimer Society of BC Resource Centre 604-984-8348 (North Shore & Sunshine Coast) www.alzheimerbc.org 148 E. 2nd St., North Vancouver, V7L 1C3 Provides support for persons diagnosed with dementia, their families and caregivers. Call for meeting times and locations of early stage and caregiver support groups and workshops. The Alzheimer Society of BC and Vancouver Coastal Health have launched a website aimed at connecting families and loved ones with tools and resources: www. dementiajourney.ca
Arthritis Answers Line
604-875-5051
Trained volunteers provide general information, emotional support, assistance to locate community resources and guidance to access the health care system.
Arthritis Society www.arthritis.ca
604-714-5550
Provides information, education and social support for those with arthritis.
BC Ambulance Service (non-emergency number)
604-872-5151
The cost of transporting a BC resident, (covered by MSP), by ambulance is subsidized by the Province of British Columbia. Where an emergency medical problem requires that you be transported by ambulance, you will
be billed a user fee of $80. Those receiving MSP Premium Assistance may have charges waived by calling 1-800-665-7199. When an ambulance is called to a residence, care facility or patient’s place of employment and transportation is not required or is refused, a response fee of $50 is charged.
BC Balance and Dizziness Disorders Society 604-878-8383 www.balanceanddizziness.org Provides information and support for persons with balance, dizziness and all vestibular disorders. The Society sponsors talks by professionals, compiles lists of support and information resources and holds monthly meetings in Vancouver.
Canadian National Institute for the Blind (CNIB) 604-431-2121 www.cnib.ca Works with people experiencing any degree of low vision. Help includes counselling, rehabilitation, teaching, orientation and mobility adjustments. Call CNIB Intake Services for information.
North Shore Disability Resource Centre www.nsdrc.org
604-985-5371
Provides disability-specific information and referral services, resource materials, personal advocacy and public education for people
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Nora Valdez Spanish speaking
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27 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
with disabilities and the community. Assists with claims for CPP and Provincial Disability.
North Shore Schizophrenia Society 604-926-0856 www.northshoreschizophrenia.org The support centre offers information on all major mental illnesses as well as personal support to family members.
North Shore Stroke Recovery Centre www.nssrc.org
778-340-5803
The Recovery Centre is a support group for stroke survivors and their families. Activities offered are speech therapy, exercises, music therapy, caregiver support meetings, outings and games. Services available in North and West Vancouver.
Osteoporosis Society of B.C. North Shore Chapter 604-987-9395 www.osteoporosis.ca Lectures and presentations about osteoporosis, and support groups for those with the condition. Call for details on meeting times and location.
Parkinson Society, British Columbia www.parkinson.bc.ca
604-662-3240
Group provides social time to exchange
experiences and ideas for patients, family and friends. Monthly meetings are held on the 2nd Wednesday of each month from 1:30 pm - 3:00 pm at Highlands United Church, 3255 Edgemont Blvd., North Vancouver
COUNSELLING & SUPPORT Adults and Seniors Addiction Day Program 604-904-6180 West Community Health Centre The “Stepping Stones” program is an intensive 8 week day treatment program for addictions and substance abuse. Also open to those with mental illness.
Canadian Hard of Hearing Association – North Shore Branch 604-926-5222 www.chha-nsb.com Provides support and information for the public through presentations and social programs. Association works closely with other community groups to promote the installation of appropriate equipment in public places. Regular meetings on the North Shore, “Sound Advice” workshop and educational presentations. Audiological Assessments can be done at the Western Institute for the Deaf and Hard of Hearing: 2125 West 7th Ave., Vancouver, 604736-7391.
John Weston Member of Parliament West Vancouver - Sunshine Coast - Sea to Sky Country
Working For Seniors My staff and I are working hard to serve you. Please visit our office or call me if you have any concerns. To see other ways that our government is working for you visit: www.seniors.gc.ca West Vancouver Constituency Office: Suite 21 - 285 17th Street West Vancouver, BC V7V 3S6 Ph: 604 981 1790 Fax: 604 981 1794
Email: Weston.J@parl.gc.ca
Website: www.johnweston.ca
28 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
Cancer Connection (Canadian Cancer Society) 1-888-939-3333 Wherever you are in BC or Yukon, support from trained Cancer Connection volunteers is available to any adult with cancer.
program that provides practical suggestions to help overcome everyday obstacles so people with chronic conditions get more out of life. Call for North Shore locations. Toll Free 1-866-902-3767.
Caregiver Support Program 604-982-3320 For those who provide emotional or practical support to an adult friend or family member. Offers various education topics, network groups, and referral to community resources. Through involvement with the program, caregivers gain skills to cope with their experience, connect with others in a similar situation, and are able to more effectively access relevant resources.
Chronic Disease Self Management www.coag.uvic.ca/cdsmp
Community Bereavement Program 604-988-3131 local 4701 For residents of the North Shore who have experienced the death of a loved one. All of the groups are provided without fees. Groups are generally not recommended until three months after the date of a loved one’s death.
Counselling Clinicians 1-800-909-6303 www.bc-counsellors.org 604-940-8967
A free six week self management education
The BC Association of Clinical Counsellors has a referral system accessible by phone or internet.
Providing care that makes a difference— 24 hours a day, 7 days a week Working with families to lighten your load: • Registered, insured and bonded in-home service provider • Alzheimer/Dementia/Parkinson care and support • Personal care, bathing and medication assistance • Meal preparation • Housekeeping • Respite & palliative care • Overnight duties • 24-hour live-in • Specializing in caring for the elderly
Loving Home Care Services Professional home care & support services for seniors
604.830.3907 • 604.926.8403 www.lovinghomecare.ca
29 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Family Services of the North Shore www.familyservices.bc.ca
Seniors Peer Support 604-988-5281
Offers counselling to individuals, families and seniors who are experiencing difficulty adjusting to some aspect of life. Fees charged on a sliding scale.
Grief Recovery (North Shore)
604-979-1600
Program of education and group discussion offered over a six week time period. Ongoing support group may follow the initial program depending on the need of the participants. Evening meetings are offered at various times throughout the year. There is a registration fee, however if there is financial need, subsidies are available.
Hamrahan Iranian Seniors Peer Support
604-987-8138
Group and individual support with trained volunteers who speak Farsi and understand the cultural values and beliefs. This provides emotional support and connection to resources and community programs.
Living Systems Counselling 604-926-5496 www.livingsystems.ca
604-987-8138
Trained volunteers meet on a one-to-one basis with North Shore seniors to address challenges in relation to aging, relocation, loneliness, bereavement, retirement, relationships, etc. Confidential emotional support is free of charge. Languages spoken include English, Farsi, Spanish, German.
MEDICAL EQUIPMENT AND SUPPLIES Adaptive Clothing
604-983-3303 or 604-925-7474
For a list of adaptive clothing suppliers call Seniors’ One Stop Information at the numbers above.
Aids to Independent Living 604-709-6600 A Canadian Red Cross Society Program Lends equipment including larger items such as power wheelchairs, scooters and lifts. Financial guidelines that consider both monthly income and savings are taken into account. A referral is needed from your community health care manager.
Offers Bowen Family Systems Therapy to couples and families experiencing difficulty adjusting to some aspect of life. Fees charged on a sliding scale. We deal with ICBC, Ministry of Housing and Social Services, Veterans Affairs, Blue Cross, Sunlife, Great West & other Extended Medical Plans
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30 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
Capilano Community Services Society–Red Cross Health Equipment Loan Service 604-988-7115 www.capservices.ca Lends medical equipment, wheelchairs etc. for up to three months free of charge. Depends on availability. Must have a note from a professional stating type and/or size of equipment needed.
Telus Relay Service Assistance
1-800-855-0511
The Telus Relay Service provides specially trained operators to relay conversations by teletypewriter [TTY], Voice Carry Over [VCO] or Hearing Carry Over [HCO]. Telus Relay Service offers free local calling. Registered special needs customers have access to significant long distance savings. Voice to TTY 1-800-855-0511
TTY to Voice TTY to TTY
711 1-800-855-1155
Western Institute for the Deaf and Hard of Hearing 604-736-7391 www.widhh.com Communication Aids Department and Showroom provides information, a handson display and rentals of assistive listening devices, signaling devices, telephone and television devices and TTYs. Offers “Lend-AnEar” Loaner Hearing Aid program, providing reconditioned hearing aids at nominal cost to individuals (wait list could be lengthy).
DOWNSIZING? We have a wide selection of sofas in a variety of sizes, colours and fabrics. SOFAS • LOVESEATS • OCCASIONAL CHAIRS • OT TOMANS • SOFA BEDS • FABRICS • LEATHERS
The store that friends tell friends about Celebrating 13 years on the North Shore OPEN 7 DAYS A WEEK Mon-Sat 9:30-5:30 • Sun 12-5 1405 Pemberton Avenue • NORTH VANCOUVER • 604.988.8271
LANGLEY • COQUITLAM • NANAIMO • VICTORIA
31 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Housing Affordable Housing for Seniors
**Capilano Lions House
Affordable housing is housing that does not cost more than 30 percent of a household’s gross monthly income. There are a number of affordable housing developments across the North Shore [see below]. Application may be made to the housing development of your choice. Housing placements are based on a variety of criteria so it is impossible to predict how long an applicant will wait. Different housing providers have different criteria. Some complexes accept those aged 55 on a fixed income, low income or disability pension. Others will only accept persons aged 65 and over. Call Seniors’ One-Stop Information Line at 604-983-3303 or 604-925-7474 for a brochure.
(BC Housing application) 1551 Bridgman Avenue
Kiwanis Carneby Place
604-984-9166
1215 St. Georges Avenue
Kiwanis Lynn Manor
604-984-9166
2555 Whitely Court
Kiwanis St. Andrews
604-984-9166
1480 St. Andrews Ave.
Kiwanis Towers
604-984-9166
170 West 2nd Street
Legion Towers
604-904-8896
121 West 15th Street
Lions Manor (Deep Cove)
604-929-9499
4290 Naughton Avenue
North Vancouver Anavets
604-433-2218
604-874-8105
225/235/245 East 3rd Street (not accepting applications until site redeveloped)
Quay View Housing
604-984-9321
150 West 2nd Street
Silver Lynn Apartments
604-904-4400
1335 East 27th Street
North Shore Neighbourhood House Seniors Programs:
Offered at John Braithwaite Community Centre 145 West 1st Street North Vancouver
GOLDEN CIRCLE
Designed for those with more complex health needs.
Call Gail 604-982-8330
LUNCH BUNCH
A social lunch and brain game program for those with a variety of needs.
Call Claudine 604-982-8326
BUS TRIPS
Offered to a variety of original places for people of all abilities.
Call Amal 604-982-8325
And there’s more: LUNCH PROGRAM Wed. & Fri. 12-1pm Only $6.00 for homemade Hot n’ Healthy lunches MUSIC JAM SESSION Fridays – live music, dancing, tea and coffee for only $1.00 BRAIN FITNESS PROGRAMS Keep your brain healthy with these stimulating activities MASSAGE THERAPY Wed. & Fri.
For information on these or any of our other seniors programs, contact
Claudine Claridge 604-982-8326 cclaridge@jbcc.ca
32 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
**Twin Towers
604-433-2218
(BC Housing application) 172 East 2nd Street
**Klahanee Park
604-433-2218
(BC Housing application) 380 Klahanie Court
Zajac Norgate House
604-983-6629
1280 West 16th Street
Libby Lodge
604-929-9499
6645 Nelson Avenue
**Sunnyside Manor
West Vancouver Capilano Tower
604-922-5220
1475 Esquimalt Avenue
Kiwanis Court
604-699-5255
2151 Gordon Avenue
Kiwanis Manor
604-699-5255
959 - 21st Street
Kiwanis Seniors Housing
604-699-5255
2105-2195 Haywood Avenue
(BC Housing application) 1495 Esquimalt Avenue **a single application can be used for any/all of these residences.
HOUSING PROGRAMS AND SERVICES Assisted Living – See page 21. Cooperative Housing Federation of BC www.chf.bc.ca
DOWNSIZING & MOVING DOESN’T HAVE TO BE STRESSFUL.
As a Professional Home Transition Specialist, I offer trusted, supportive advice and a hands-on approach that helps you get the job done quickly and easily.
604-433-2218
Take the complications and worry right off your shoulders! Call Colleen Smart at 604.922.2458 for a complimentary consultation.
HOME TRANSITIONS FOR SENIORS www.daybreaklifemoves.com
604-879-5111
33 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Members own the cooperative housing development collectively and pay a monthly housing charge for units from the cooperative. An initial share must be purchased. For a list of cooperative developments call the above number or Seniors’ One Stop Information Line at 604983-3303 or 604-925-7474.
Home Adaptations for Seniors’ Independence Program [HASI] 604-731-5733 www.cmhc-schl.gc.ca CMHC provides financial assistance to low income seniors or to landlords with a senior occupant, to carry out minor modifications e.g., grab bars, that will enhance the ability of the senior to live independently. A forgivable loan of up to $3500 is available to assist with these repairs. The dwelling unit must be the senior’s permanent residence. To be eligible, the occupant must be 65+, have a low income and have difficulty with activities of daily living.
Residential Rehabilitation Assistance Program (RRAP) 604-731-5733 www.cmhc-schl.gc.ca CMHC through the RRAP program provides low income homeowners with financial assistance, in the form of a loan, for mandatory repairs to their homes. Depending on income, you may not have
to repay a portion of the loan. Financial assistance is also available for modifications that make homes more accessible for persons with disabilities.
Residential Tenancy Branch www.rto.gov.bc.ca
604-660-1020
A provincial government agency that provides information to landlords and tenants about their rights and responsibilities. The branch also helps to resolve disputes related to tenancy, such as claims for damages to premises, return of security deposits or disputing an eviction notice.
Senior Citizen’s Repair Service
604-529-1100
Provides low cost, minor house repairs and maintenance to seniors and people with a disability living on fixed incomes in their own homes. Hours: Monday to Friday 9:00 am to noon. Plumbers, handymen, electricians, painters, wallpaper hangers, carpenters, gas fitters, yard work, ceramic tiles.
Seniors Services Society 604-520-6621 www.seniorsservicessociety.ca Maintains a province-wide housing database and provides information on housing options
HELPING YOU MANAGE YOUR GOOD HEALTH • Free prescription pick-up and drop off we come to you! % OFF • Custom medication packaging (blister packs) for so you get the right dose at the right time Seniors • Wellness products & consultations 1st Monday of the month. learn what’s safe for you to take • Homeopathic Medicine the largest source on the North Shore (we take special orders)
10
YOUR NATURAL PHARMACY
Maria Kwong. B.Sc. Pharm., Owner
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Independently owned and operated for over 33 years.
111 West 3rd Street, North Vancouver
604.988.5271
34 NO RTH S HO R E 2011 S E NI OR S RE S OU R C E G U ID E
for seniors in the Lower Mainland. Provides outreach support to those seniors who are homeless or at risk of homelessness across the Lower Mainland.
Shelter Aid for Elderly Renters (SAFER) 604-433-2218 www.bchousing.org/programs/SAFER The SAFER program helps make rents affordable for BC seniors with low or moderate incomes. SAFER provides direct financial assistance to eligible residents of BC aged 60 or over who pay rent for their homes. You must have lived in BC for the full 12 months immediately preceding your application. The amount of subsidy you receive depends on the amount of your rent and on your monthly income.
Seniors’ Supportive Housing Private pay rental Supportive Housing is
offered at The Summerhill and Churchill House in North Vancouver, and at Amica and Hollyburn House in West Vancouver. A subsidized Senior’s Supported Housing Program is offered to residents of Twin Towers & Annavets in North Vancouver, and Sunnyside Manor in West Vancouver by Vancouver Coastal Health. A Coordinator facilitates programs such as meals, chair exercises, yoga, nurse’s clinic, podiatry, health promotion presentations, brain fitness and monthly newsletters, and provides information and support for residents.
Tenants’ Rights Hot Line www.tenants.bc.ca
Non-profit which provides information on tenants’ rights in the areas of evictions, repairs, security deposits, rent increases, and arbitration hearings. Monday to Thursday, 9:00 am to 5:00 pm.
Selling Homes for over 30 years Judi Whyte RI
Inaugural Professional Excellence Award Real Estate Board of GreaterVancouver
Cell: 604.868.9812 Email: judiwhyte@telus.net
604-255-0546
JudiWhyte.com Robbi-Layne Robertson Cell: 604.351.9417
Email: robbilaynerobertson@gmail.com
Prudential Sussex Realty 2397 Marine Drive,West Vancouver, BC V7V 1K9
35 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Information Services BC211 211 www.bc211.ca (Formerly Information Services Vancouver) Provides 24 hour/7 days a week information about community, social and government services in BC, as well as access to the Red Book Online (a searchable database). BC Centre for Elder Advocacy & Support (BCCEAS) 604-437-1940 www.bcceas.ca 411 Dunsmuir St., Vancouver Seniors Help and Legal Information offers callers information about elder abuse and community resources and gives general legal information. Legal Advocacy Program provides information over the phone and represents clients at tribunals or other hearings. Elder Law Clinic offers legal information, legal advice and legal representation to older adults who are 55+ and would not otherwise be able to access justice due to low income or other barriers.
BC Health & Seniors Information Line
A provincial information and referral service to assist people in finding services such as Medical Services Plan, Vital Statistics, Services to the Disabled, Mental Health Services or Public Health Units. Hours: Mon. to Fri. 8:30 am to 4:30 pm
BC HealthGuide Handbook www.healthlinkbc.ca The BC HealthGuide Handbook answers your questions about more than 190 health concerns and includes information on prevention, home treatment, emergencies, when to call a health professional and healthy lifestyle choices.
HealthLink BC
811
Call to talk to a registered nurse, pharmacist or dietitian for help with any health concern, any time of the day or night. Learn when you can treat a problem safely at home, or when you need to see a doctor, or go to the emergency room. The service is available for those who are deaf or hearing impaired at 711.
Dial-a-Dietitian (see HealthLinkBC) 1-800-465-4911
A SHADE BETTER
Est. 1984
604.984.4101 #110-949 W. 3rd St., North Van. (behind Capilano Mall)
ashadebetter.ca • Automation • Drapery • Parts • Repairs • Cleaning BRAND NAMES YOU CAN TRUST
811
A free nutrition information line. A dietitian will answer your food and nutrition
As light as a feather. Your shades shouldn’t be difficult to lift.
36 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
questions and explain special diets. Service available in 130 languages. Hours: Mon. to Fri. 9:00 am to 5:00 pm.
Information North Shore 604-985-7138 www.nscr.bc.ca 201-935 Marine Drive (2nd floor, Capilano Mall), North Vancouver, V7P 1S3 Provides drop-in and telephone information and referral to community services on the North Shore and the Lower Mainland. Publishes the Green Book, a directory of North Shore agencies, organizations and services. A wide variety of free brochures are available. Also offers tax return preparation service for low income residents.
Lionsview Seniors Planning Society 604-985-3852 www.lionsviewseniorsplanning.com Acts as a strong voice for seniors on the North Shore through research, planning and education. Promotes the participation of seniors in the ongoing coordinated planning and delivery of health, social and other activities that affect their quality of life on the North Shore.
North Shore Women’s Centre 604-984-6009 www.northshorewomen.ca 131 E. 2nd St., North Vancouver Provides confidential, free information and referrals to a variety of services. Has a drop-in centre, a legal clinic, a resource library with resources on topics of interest to women, public access computers, and offers support groups and workshops throughout the year.
Residential Tenancy Office 604-660-1020 www.rto.gov.bc.ca Information line for both renting landlords and tenants. Mon. to Fri. 8:30 am to 4:30 pm
Seniors’ One-Stop Information Line
604-983-3303 Also: 604-925-7474
www.nscr.bc.ca Provides information about and referral to North Shore services such as health, transportation, housing, financial, legal, recreation, education and volunteer opportunities. Hours: Monday to Friday 9:00 am to 3:00 pm. Volunteers are in the office for two to four hours each day, and will return voicemails within 24 hours if not available.
Service BC Hearing Impaired (TTY): www.servicebc.gov.bc.ca
604-660-2421 604-775-0303
Can assist you in contacting a provincial government program, service or person. If the government number you have to call is long distance, and within BC the operator will put you through free of charge. Hours: Mon. to Fri., 7:30 am to 5:00 pm
Service Canada 1-800-622-6232 Hearing Impaired (TTY): 1-800-926-9105 www.servicecanada.gc.ca Callers can inquire about pension benefits, how to apply for the HST/GST credit or a social insurance number, get informaiton about passport applications and taxes, locate their Member of Parliament and get general information about federal government programs and services.
37 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Meal Programs & Shopping Food Bank – North Shore 604-987-8138 (NS Neighbourhood House) 225 E. 2nd St., North Vancouver
HOT MEALS IN THE COMMUNITY
Provides emergency food aid on Wednesdays 11:30 am to 1:00 pm (except Wednesdays when Income Assistance cheques are issued). Free soup served at 10:30 am on these days. Proof of residency is required.
Congregate Meal Program “Diners’ Club” 604-904-6483
Harvest Project 604-983-9488 www.harvestproject.org 1073 Roosevelt Crescent, North Vancouver Provides food, clothing and client care services for those at risk of homelessness. Focus is to work with clients to set goals, direct them to appropriate support services and assist in rebuilding their lives.
Nutrition Counselling
604-983-6700
Nutritional assessment and counselling can be provided by the local health department. Another source of information is HealthLinkBC at 8-1-1.
A three course hot meal is offered at a number of North Vancouver locations on various days of the week at 5:00 pm for only $6.00.
John Braithwaite Community Centre 604-982-8300 145 West 1st Street, North Vancouver Soup and sandwiches served on Wednesdays, and hot meals on Fridays, 11:45 am-1:00 pm. Cost is $6.00.
North Shore Volunteers for Seniors 604-922-1575 275 21st St., West Vancouver Tuesday Bridge and Luncheon at 12:00 noon and Wednesday activities and Luncheon at 12:00 noon. Parkgate Community Centre 604-983-6350 3625 Banff Court, North Vancouver Soup & sandwich Mon. & Wed. 11:30 am to 1:00 pm. Cost is $5.00.
TenderHelpers HomeCare Ltd. 340 West Keith Road North Vancouver, BC, V7M 1M1
Tel: 604.312.0798 • TTY to Voice: 711 Fax: 604.929.5485 Email:info@TenderHelpersHomeCare.com
www.TenderHelpersHomeCare.com SPECIALIST IN HOME CARE SERVICES • Fully Licenced, Bonded • ASL Interpreter for • Housekeeping, Groceries, & Insured the Deaf or Transport Assist • CertiÄed Care Aides & Nurses Hard of Hearing • Mobility Aides & • Personal / Companion Care Transfer Devices FREE IN-HOME Consultation & REGULAR follow-up visits
38 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
Silver Harbour Seniors’ Activity Centre 604-980-2474 144 E. 22nd St., North Vancouver Full course, hot meal available Mon. to Fri. 11:45 am to 1:00 pm. Light refreshments available Mon. to Fri. 9:30 am to 2:30 pm.
West Vancouver Seniors’ Activity Centre 604-925-7280 695 21st St., West Vancouver Cafeteria open: Monday to Friday, 9:00 am to 3:30 pm Saturday & Sunday: 10:00 am to 2:00 pm Dinners: Mon, Thurs and last Fri of every month 5:00 pm to 7:00 pm Hot lunches everyday 11:30 am to 1:30 pm
MEALS AT HOME Meals on Wheels
Orders taken: Wednesdays 8:00 am to 10:00 am. Same day delivery.
Queensdale Market 604-987-6644 3030 Lonsdale Ave., North Vancouver Orders taken: Tuesdays and Wednesdays 9:00 am to noon. Same day delivery.
Shopping 4 Neighbours
604-990-9026
Volunteer will call clients to take orders. Registration required. Shopping done at the Queensdale Market, 3030 Lonsdale Avenue, North Vancouver. Orders taken: Tuesday for delivery Wednesday.
Thrifty Foods Sendial Program 1-800-667-8280 845 Marine Drive, North Vancouver To register call the above number or visit www.thriftyfoods.com
604-922-3414
A volunteer service which delivers meals to ill, disabled, or elderly North Shore residents who are unable to prepare nutritious meals for themselves. Cost is $6.35 per meal. Meals are delivered Mondays, Wednesdays and Fridays between 11:30 am and 1:00 pm. Office Hours: Mon., Wed., Fri., 8:30 am to 1:00 pm.
Salvation Army: Eat Good Do Good Cuisine 604-988-7225 www.northshoresalvationarmy.com 105 W. 12th St., North Vancouver Frozen full course meals are available to be picked up Monday to Friday. The cost is $3.00. Call ahead to order or drop in. Delivery available. Call Seniors’ One Stop at 604-983-3303 for a list of private companies that deliver.
SHOP BY PHONE
West Vancouver Deliveries Marketplace IGA (West Vancouver)
604-913-3056
Orders taken: Monday & Thursday 8:30 am to 11:00 am. Same day delivery.
Safeway (West Vancouver)
604-913-0430
Orders taken: Tuesdays and Thursdays 9:30 am to noon. Same day delivery.
North and West Vancouver Deliveries (from Deep Cove to Lions Bay)
Stong’s Express
604-630-3154
www.stongs.com Orders taken by noon the day before delivery. Delivery to the North Shore on Tuesdays, Wednesdays and Saturdays.
North Vancouver Deliveries
Dairyland Foods
604-421-4663
Marketplace IGA 604-985-4431 150 West Esplanade, North Vancouver
www.morethanmilk.ca Offer a wide variety of products including dairy, coffee/tea, bread, bacon, cookies,
39 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
soap, organic food, pet food and more. Orders taken: Monday to Friday, 8:00 am to 3:00 pm. Delivery one/week depending on neighbourhood.
SHOPPING DISCOUNTS FOR SENIORS Safeway: On the first Tuesday of each month offers -10% to everyone who spends a minimum of $35 on groceries. Sears Canada: Usually 2nd Tuesday of the month (check with store). 10% to those 55+ Shoppers Drug Mart: Last Thursday in each month - 20% (for Optimum card holders 65+) The Bay: first Tuesday in each month - 15% to those 55+. Zellers: first Monday in each month - 15% to those 55+ (for HBC card holders); 10% for others.
SHOPPING PROGRAMS Capilano Community Services Society – Seniors’ Hub, North Vancouver 604-988-7115 www.capservices.ca • Grocery shopping is done in combination with other programs such as friendly visiting, walking program, neighbourhood coffee groups, or medical appointments. • “Shopping with Doris” – North Van clients
who need an escort are accompanied door to door for grocery shopping. Tuesday, 1:00 pm to 3:00 pm • A shuttle service between Woodcroft, the Plaza, Lions Manor, Klahannee Park, Park Royal Towers and Park Royal Shopping Centre is offered Fridays 9:45 am - noon.
HandyDART
604-575-6600
Those registered with HandyDART may call and make a booking for a trip to a grocery store. Clients must arrange for the store to deliver groceries. (HandyDART allows only one bag per person).
North Shore Volunteers for Seniors www.nsvs.ca
604-922-1575
One-to-one volunteers will accompany seniors for light shopping.
Seymour Access Bus 604-983-6350 • Free service for frail and/or isolated seniors living east of the Seymour River • Fully accessible bus picks up and drops off door to door • Available twice a month to and from Lynn Valley Shopping Centre to shop, visit and/or have a light lunch • Trained staff and volunteers provide assistance
Supporting healthy communities Specializing in Prescription Compounding • Professional prescription service • Blister carding of medications • Compression stockings • Rehab & sport braces • Walkers, canes, crutches • First aid & wound care • Ostomy supplies • Diabetic & blood pressure centre
DELIVERY SERVICE
Pharmacy Your ...your neighbour Hollyburn Medicine Centre Pharmacy
HOURS: Mon-Fri 8:30-6, Sat 9-4, closed Sun & holidays • 575 16th Avenue, West Vancouver 604.922.4174
40 NO RTH S HO R E 2011 S E NI OR S RE S OU R C E G U ID E
Personal Security CONSUMER PROTECTION
Inquiries group, 8:30 a.m. to 4:00 p.m. Or visit InvestRight.org online 24/7.
BC Identification Card (BCID) 604-661-2255 125 East 13th St., North Vancouver
Consumer Protection BC 604-320-1667 www.consumerprotectionbc.ca
BCID cards are very useful if you are not a driver and do not have a driver’s license. Take one piece of primary identification and one piece of secondary identification to the Driver’s Licensing Office. Pay the BCID card fee ($15 for those over 65 and free to those giving up their license) and have your photo taken. Your new card will be mailed within 4-6 weeks. Valid for 5 years.
BC Securities Commission: InvestRight for Seniors 604-899-6854 or 1-800-373-6393 www.investright.org Through InvestRight, the BC Securities Commission offers independent, unbiased information to help seniors avoid fraud and make informed investment decisions. It can also help family and friends recognize the warning signs that someone they love is the target of fraud, or dealing with investment losses. Speak to someone in the BCSC
Offers information and services to help consumers to handle unscrupulous business practices. Regulates travel agents, cemeteries and funeral services, debt collection agencies and bailiffs. Hours: Mon. to Fri.: 8:30 am to 4:30 pm
Community Policing Centres Community Safety Services Centre 604-990-2342 NV District Hall, 355 West Queens Road Lower Lonsdale Community Policing Centre 604-990-7464 112 East 3rd Street, N. Van. Lynn Valley Community Policing Centre 604-990-7475 (Lynn Valley Centre) 151-1233 Lynn Valley Road, N. Van.
Live well in your own home Helping seniors to be independent, healthy and happy in their homes. Companionship • House & Home • Personal Services • Professional Services
778-990-8315
www.daughterforaday.ca
41 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Crime Prevention and Community Policing
604-983-7423
Provides the Home Security Check Program whereby Community Policing Volunteers professionally trained in home security measures will visit your home by appointment and make recommendations on how to better secure your residence against break-ins.
Elder Abuse Resources If you are being treated badly by someone close to you, you don’t deserve it. You can do something about it.
POLICE EMERGENCY NUMBER
911
NON EMERGENCY NUMBERS Abuse & Neglect Program 604-904-6200 (Monday - Friday 9:00 am - 4:30 pm) Ministry of Children and Family Development Emergency Social Services (after hours)
Office of the Public Guardian & Trustee (financial abuse of incompetent adults) 604-775-1007 Police – North Vancouver (RCMP) Non-emergency number.
604-985-1311
Police – West Vancouver Non-emergency number.
604-925-7300
Seniors Information Line
604-983-3303 or 604-925-7474
North Shore Fire and Fall Safety Hotline 604-607-5522 Call to ask for a free fire, fall and safety assessment. Services provided by Nurse Next Door in partnership with N.S. Neighbourhood House, John Braithwaite Community Centre and all local fire departments.
604-981-0008
LEGAL SERVICES 604-660-3194
North Shore Community Resources
604-985-7138
North Shore Women’s Crisis Line (24 Hr.)
604-987-3374
Access Justice
604-878-7400
Several North Shore Locations. Lawyers do not appear in court but can assist in court preparation of civil and family law matters. An appointment is needed. You qualify if you cannot afford a lawyer or you cannot obtain legal aid.
Would you know what to do in a life-altering situation: liquidating a family estate, downsizing, or transition to a senior facility?
Estate Liquidation Services Dispersal of personal possessions Keep - Sale - Donation - Disposal of house contents Packing - Moving - Unpacking Interior Makeover in preparation of property for sale, rental, or transfer to beneficiaries 3-Dimentional floor plans with optional furniture placement before the move +HOS ZLWK VHOHFWLRQ RI KRXVHKROG LWHPV VXLWDEOH IRU GRZQVL]HG VSDFH 'H FOXWWHULQJ RUJDQL]LQJ GRFXPHQWV DQG SKRWRV 7UDQVIHU 'LVFRQHFWLRQ RI XWLOLWLHV
604-922-3286 604-603-3236(c)
www.EstateLiquidation.ca
42 NO RTH S HO R E 2011 S E NI OR S RE S OU R C E G U ID E
B.C. Centre for Elder Advocacy and Support (BCCEAS) 604-437-1940
Lawyer Referral Service
This service provides the name of a lawyer who will give you an initial interview lasting up to 30 minutes for $25.00 (to establish whether you have a case).
411 Dunsmuir Street, Vancouver Seniors Help & Legal Information offers callers information about elder abuse and community resources and gives general legal information. Legal Advocacy Program provides information over the phone and represents clients at tribunals or other hearings. Elder Law Clinic offers legal information, legal advice and legal representation to adults who are 55+ and would not otherwise be able to access justice due to low income or other barriers.
Dial-A-Law www.dialalaw.org
604-687-3221
Legal Aid – North and West Vancouver North Shore Provincial Court House 604-980-7000 200 E. 23rd St., North Vancouver Hours of operation: Mon., Tues., Wed.: 9:00 am to 4:30 pm. No appointment needed. Take all documents to prove financial eligibility. For criminal, immigration, and family cases only. (Proof of current income required.)
604-687-4680
Legal Aid Provincial Call Centre
A library of pre-recorded tapes gives legal information about laws in B.C. Open 24 hours a day.
1-866-577-2525
Over the phone applications.
Wills, Estates & Trusts Effective planning for the future If you die with no valid will, your spouse, partner or children may receive less than you wish. Without a valid will to indicate your wishes, the court steps in and your property will be distributed according to provincial laws. We assist you to plan your estate, to build and preserve your wealth, and to ensure your family and property are protected. For estates of all sizes, we provide expert advice tailored to your needs. If a loved one has passed away, we can also assist you in administering their estate or trust.
Ratcliff & Company Lawyers
LLP
Peter Bonny Lawyer
#500 - 221 West Esplanade, North Vancouver
604.988.5201 www.ratcliff.com
43 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Living Will A Living Will indicates the choice of measures a person may wish to receive when they are dying. This document is not legally binding.
Nidus Personal Planning Resource Centre www.nidus.ca
604-408-7414
A Representation Agreement allows you to appoint someone you trust, such as a spouse, friend or family member, to make financial, legal, health or personal care decisions for you should you need help managing your affairs. Nidus PPRC provides education and assistance in making and using representation agreements and enduring powers of attorney. Operates the voluntary “Nidus” registry for representation agreements and enduring powers of attorney. Office hours are 9 am to 4:30 pm Monday to Friday. Call for an appointment.
North Shore Community Resources Legal Information & Advocacy Program 604-985-7138 201-935 Marine Drive (2nd floor, Capilano Mall, North Vancouver) Offers legal information, support, referral and advocacy services for low-income residents of the North Shore.
North Shore Women’s Centre Legal Program
604-984-6009
131 East 2nd Street, North Vancouver Free assistance with family law matters for women (separation, divorce, division of assets/property). Call for appointment: Mon. to Thurs. 10:00 am - 5:00 pm.
Power of Attorney A Power of Attorney is a legal document. When you give someone Power of Attorney you give him or her legal power to take care of financial and legal matters for you. This might include paying bills, depositing or withdrawing money from your bank account, investing money or selling your house. Power of Attorney does not give the attorney [in this case attorney does not mean lawyer] authority to make decisions about health care. Powers of Attorney are usually drawn up by a lawyer or notary public.
Public Guardian & Trustee www.trustee.bc.ca
604-775-1007
The Public Trustee’s Office gives information on Power of Attorney, Representation Agreements and Committee of the Estate to people wishing to ensure proper help for those who cannot manage their finances on their own.
Excellence in hearing healthcare …so you won’t be the one left out of the conversation! • Privately owned company • Unmatched selection of hearing aids from world-leading manufacturers • Latest technology to suit your hearing loss, lifestyle, and budget • CertiÄed audiologists with many years of experience
15-285 17th Street, West Vancouver 604.922.8404 www.advancedhearinginc.com
44 NO RTH S HO R E 2011 S E NI OR S RE S OU R C E G U ID E
Salvation Army Pro Bono Program
604-694-6647
Appointments are offered to low income clients. Lawyers provide legal advice, assist in the preparation of court documents and prepare the client for court.
Seniors’ Legal Advice & Referral Clinic 604-980-2474 at Silver Harbour Seniors’ Centre 144 E. 22nd St., North Vancouver Thursday mornings. For those 55+ who require summary advice, legal information or referral. Assists with forms. Appointment needed.
UBC Law Student’s Legal Advice Program (at North Shore Neighbourhood House) 604-822-5791 Offers free legal advice to those who cannot afford a lawyer. Eligibility based on income. Help with simple wills and estates, small claims, criminal (no risk of jail), WCB, Social Assistance, Landlord/Tenant, human rights, consumer, E.I., debts. Appointments take place on Wednesdays from 6:00 pm to 8:00 pm at NS Neighbourhood House (225 E. 2nd St. N.V.) during the school term. Call for an appointment. More frequent appointments during the summer.
MONITORING SERVICES Alzheimer Wandering Registry www.alzheimerbc.org
604-681-6530
The Safely Home program is designed to help those who are lost or disoriented to return home safely. Once registered, information about the individual is stored on a confidential police data base. Should an individual be found wandering or be reported missing, the information can be accessed by police anywhere in Canada. Registration is voluntary. For a one time fee of $35.00 the Alzheimer Society provides an identification bracelet, a caregiver handbook and I.D. cards. Further information can be obtained by calling the North Shore Alzheimer Resource Centre at 604-984-8348.
Canadian Medic Alert Foundation www.medicalert.ca
1-800-668-1507
Supplies necklaces or bracelets with the MedicAlert emblem that can alert health care professionals of your medical condition in the event of an emergency. Keeps a 24 hour medical record on members for immediate access by doctors, hospitals and ambulance paramedics. Membership starts at $39/year plus the cost of the medical identification product.
Do you get your eye health checked routinely? Annual eye examinations can prevent many serious eye conditions. • Medical Comprehensive Eye Examinations • Glaucoma Testing • Macular Degeneration Testing • Cataract Co-management
Dr. Bart McRoberts and Dr. Clark Bowden #102-657 Marine Drive, West Vancouver 604.922.0413 • www.optomeyes.ca
• Dry Eye Testing and Treatment • Available for Saturday Appointments • Online Appointment Requests Available
OPTOM EYES DOCTORS
OF
OPTOMETRY
45 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Identification Bracelets
North Shore Volunteers for Seniors
Can be purchased at drug stores, large department stores or jewelry stores. Can be engraved with the telephone number of the person plus a second contact number. For information on commercial home emergency response systems, call Seniors’ One Stop at 604-983-3303.
The One-on-One Visiting Program is designed for frail isolated seniors who still live independently in their own homes. Volunteers provide companionship as well as consistency through regular visits.
Special Services (West Van) 604-925-7281 Senior volunteers make a friendly phone call to lonely or isolated seniors to provide friendship and check on their well-being.
TELEFRIEND AND VISITOR PROGRAMS Capilano Community Services Society – Seniors’ Hub (North Van)
604-988-7115
Volunteers provide a telefriend service to lonely or isolated seniors, who share mutual interests and concerns and check on their well-being.
Leave the cleaning to us! Always thorough, consistent and reliable, MOLLY MAID offers an affordable, hassle free way to clean your home. s s s s s
Regular and occasional cleaning on prearranged MOLLY MAID day Thorough and detailed cleaning of bathrooms and kitchens Complete dusting, vacuuming and washing of floors in every room Transportation and cleaning supplies provided Professionally trained, bonded and insured staff For the health and safety of our customers, our staff and to protect the environment
Contact us today for a free, no-obligation, in-home estimate:
604-922-1575
www.mollymaid.ca
(604) 987-4112
northvan.westvan@mollymaid.ca
46 NO RTH S HO R E 2011 S E NI OR S RE S OU R C E G U ID E
Social, Education & Recreation Programs Community Integration Services Society 604-986-1511 www.communityintegration.org
North Shore Connexions – The Summit www.nsconnexions.org
Provides community based programs for developmentally disadvantaged people 45 years or older. Participants are integrated both socially and physically through recreation, leisure, education and vocational opportunities.
The Summit program is a leisure program for seniors with developmental disabilities. The program focuses on accessibility and integration in the community. Programs are run at various seniors’ centres in North and West Vancouver. Conversation groups, fitness programs, and sing-alongs are offered. All seniors from the community are welcome to access the Summit Drop-In Centre. Seniors that would like to participate in adaptive programming, focused on socialization rather than skills, please call for a program guide. Senior volunteers are welcome.
Eldercollege www.capilanou.ca/ce
604-984-4901
An extension program of Capilano University offering educational opportunities for people 55 years and older. Topics covered range from learning computer skills to politics and the environment.
Elderhostel www.elderhostel.org
1-800-454-5768
An educational organization which offers short-term academic, leisure learning or recreational courses, or a combination of all three. Academic programs are hosted by educational institutions around the world (U.S. based).
North Shore Multicultural Society www.nsms.ca
604-904-0842
604-988-2931
Offers English Language training for seniors. Government sponsored (free) English Language for Adults program, newcomer English Language classes and bridging program for seniors (free) and low cost fee for service English classes. Provides information, orientation and referral
47 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
services in Farsi, Korean, Mandarin and Cantonese. Immigrant seniors support groups operate throughout the year and people should check with settlement workers to see if special seniors’ events are currently operating.
Routes to Learning Canada 1-866-745-1690 www.routestolearning.ca Non-profit provider of Exploritas (Elderhostel) programs in Canada.
Simon Fraser University – Seniors Program www.sfu.ca/seniors
778-782-5212
The SFU Seniors Program offers low-cost, academic, intellectually stimulating noncredit courses to lifelong learners 55+ at the university’s downtown Harbour Centre campus. Courses are offered three times per year, beginning in January, May, and September. Seniors are encouraged to visit the website for more information.
Keep Well Programs 604-988-7115 ext. 27 www.keepwellsociety.ca These free programs for seniors take place weekly in various locations. Activities include mild exercises, blood pressure monitoring, massage (shoulder, hand and foot), nutrition counseling, medication awareness, speakers and social events. Call the above number for
program times across the North Shore. Locations: • Delbrook recCentre (South Building) 600 West Queens Road, N.V. • Gleneagles Community Centre 6262 Marine Dr., W.V. • Kiwanis Lynn Manor 2555 Whitely Ct., N.V. • North Shore Neighbourhood House 225 E. 2nd St., N.V. • Parkgate Community Centre 3625 Banff Ct., N.V. • Silver Harbour Seniors’ Activity Centre 144 E. 22nd St., N.V. • West Van Seniors’ Activity Centre 695 - 21st St., W.V.
LIBRARY – HOME SERVICE North Vancouver City Library 604-998-3460 Personal delivery of books and taped books to homebound City residents. North Vancouver District Public Library 604-990-5800 Local 8124 (Home Library Service) Local 8125 (Talking Books) Provides personalized library services, with selection of books and audiobooks to homebound people throughout the District.
Want to learn more about computers and the Internet? Attend one of our free workshops! Call or visit any of our branches for workshop dates and times. Lynn Valley Main Library 1277 Lynn Valley Road 604-984-0286
www.nvdpl.ca
Capilano Branch 3045 Highland Blvd. 604-987-4471
Parkgate Branch 3675 Banff Crt. 604-929-3727
48 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
Also hosts library afternoons in care facilities and seniors’ complexes. Delivers books monthly. Also selects and delivers talking books for those who require this service.
West Vancouver Memorial Library 604-925-7437 Library Home Service selects and delivers talking books and library materials to homebound residents and care facilities in the District of West Vancouver.
3625 Banff Court, N.V. • Ron Andrews Community Recreation Centre 931 Lytton St., N.V. • William Griffin recCentre 851 W. Queens Rd., N.V.
West Vancouver Community Parks and Community Services Facilities
RECREATION CENTRES North Vancouver Recreation Commission All Enquiries 604-987-7529 Recreation Information in Farsi (North Van.) 604-983-6444 ext.130 • Delbrook Community Recreation Centre 600 W. Queens Rd., N.V. • Harry Jerome Community Recreation Centre 123 E. 23rd St., N.V. • John Braithwaite Community Centre 145 West 1st St., N.V. • Karen Magnussen Community Recreation Centre 2300 Kirkstone Rd., N.V. • North Shore Neighbourhood House 225 East 2nd St., N.V. • Parkgate Community Centre
• Ambleside Par 3 • Aquatic Centre 2121 Marine Drive, W.V.
604-922-3818 604-925-7210
• Arena 786-22nd St., W.V. • Gleneagles Community Centre 6262 Marine Drive, W.V. • Gleneagles Golf Course • Seniors’ Activity Centre 695-21st St., W.V. • West Van Community Centre 2121 Marine Drive, W.V.
604-925-7250
604-921-2100 604-921-7353 604-925-7280
604-925-7270
Royal Canadian Legion Provides socialization for veterans and their immediate families. Cafeteria at the 15th St. location. • Lynn Valley (#114) 1630 Lynn Valley Road • North Vancouver (#118)
604-987-2050
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49 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Lounge 118-123 W. 15th St. Office • West Vancouver (#60) Lounge 580-18th St. Office
604-985-1115 604-988-3712 604-922-1920 604-922-3587
Lynn Valley Seniors Association (Mollie Nye House) 604-987-5820 940 Lynn Valley Road, North Vancouver
SENIORS’ CENTRES / SENIORS’ OUTREACH Capilano Community Services Society – Seniors’ Hub 604-988-7115 www.capservices.ca 600 W. Queens Road, North Vancouver Serves mainly isolated, lonely or partially impaired seniors, especially those with limited resources. Programs include: a telefriend service, a monthly social, friendly visiting program, rides for North Vancouver seniors to medical appointments, outings and Grocery Shop Program, community coffee groups and mall walking programs.
John Braithwaite Community Centre 604-982-8300 www.jbcc.ca 145 W. 1st St., North Vancouver This community centre offers a wide variety of community programs, social, health and wellness programs for newly retired and active seniors. In addition the Seniors Centre at JBCC [no membership fee required] offers programming such as the Men’s
Club, Osteo-Fit, Golden Circle (slower paced program) and bus trips. See the North Shore Neighbourhood House listing for their partnered programs.
Offers a range of activities including tai chi, arts and crafts, table games, speakers and much more. Also offers information on seniors services. Membership fee is $20 per year, (Jan.1Dec.31). Age 55+.
North Shore Neighbourhood House 604-987-8138 www.nsnh.bc.ca 225 E. 2nd Street, North Vancouver Seniors activities such as Keep Well, bus trips, special events and a walking group are offered. NSNH also provides income tax preparation. See John Braithwaite Community Centre listing for their partnered programs.
North Shore Volunteers for Seniors 604-922-1575 www.nsvs.ca 275 21st St., West Vancouver NSVS is open Monday through Thursday 10:00 am to 4:00 pm and Friday mornings for activities for “super” seniors interested in
Protect your health, at any age. We’re here for you and your family. Park & Tilford
Pemberton & Marine
Lynn Valley Medical & Travel Clinic
Medical Treatment Centre Medical Clinic Inc. 1005-333 Brooksbank 1224 Marine Drive North Vancouver
North Vancouver
102-1200 Lynn Valley Rd.
604.983.2442
604.986.0677
604.988.5389
North Vancouver
Mon-Fri 9am-9pm • Sat-Sun 9am-6pm Mon-Fri 9am-9pm • Sat-Sun 9am-6pm Mon-Fri 8am-7pm • Sat-Sun 9am-6pm
50 NO RTH S HO R E 2011 S E NI OR S RE S OU R C E G U ID E
socializing, exercising body and mind in an informal setting. The One-on-One Visiting Program is designed for frail and isolated seniors living independently.
Parkgate Community Centre 604-983-6350 www.myparkgate.com 3625 Banff Court, North Vancouver Provides a variety of programs and services including instructional learning, physical activity, drop-in social and interest group activities, special events and bus trips. A large selection of brochures highlighting services for seniors can be found in the hallway in the seniors area of the centre. Membership is $20 per year; age 55+.
West Vancouver Seniors’ Activity Centre 604-925-7280 www.westvancouver.ca/seniors 695 21st St., West Vancouver Recreational, social and support services. A wide variety of programs and outings are offered year round. Offers “Keeping Connected” program designed for frail and isolated seniors. Serves hot lunches and dinners in the cafeteria. Membership fee $35 per year (Sept. 1 - Aug. 31), age 55+. A large number of brochures highlighting seniors’ services can be found in brochure racks in the foyer at the North entrance to the centre.
Silver Harbour Seniors’ Activity Centre 604-980-2474 www.silverharbourcentre.com 144 E. 22nd St., North Vancouver Recreational programs and helpful services. Includes fitness, arts, games, languages, computers, trips, events and seminars. Also hot lunches Monday to Friday, legal clinic, and income tax clinic. Membership fee $25 per year (Apr.1-Mar.31), age 55+.
Over 70 different activities and services for adults 55 and over. Fitness Indoor Sports Performing Arts Visual Arts
Card & Table Games Languages Computer Classes Informative Seminars
Special Events Lunches Legal Services Bus Trips
Silver Harbour...inspiring and enhancing the well-being of adults 55 plus.
Catch the Seniors Go Bus to Silver Harbour. Call 778-230-1852 for info and schedules.
144 East 22nd Street, North Van. 604-980-2474 www.silverharbourcentre.com
51 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Transportation Bus Pass
1-866-866-0800 press #4, press #3
Eligible persons can buy a yearly pass for $45. The bus pass allows travel without additional cost on local transit systems. The pass is not valid for HandyDART. To be eligible, you must be: • receiving Federal Spouse’s Allowance or Federal Guaranteed Income Supplement • a person who is 65 years of age or older and who meets all the requirements for the Federal Guaranteed Income Supplement or Spouse’s Allowance except the 10 year residency requirement • receiving BC Employment Assistance for Persons with Disabilities • receiving BC Employment Assistance and be age 60 – 64 The bus pass is valid from January 1 – December 31.
CNIB (Canadian National Institute for the Blind) www.cnib.ca
604-431-2121
Individuals registered with CNIB as legally blind may carry a CNIB National Identification Card that allows the holder to
travel free on public transit in BC. If the sight impaired person also has a HandyCard their guide also travels free on transit. Cardholders are also eligible for reduced fares on BC Ferries, Air Canada (domestic), and some coachlines. To obtain an application call the above number and submit the form along with a colour passport size photo to the regional CNIB office. It will take approximately 7-10 days to process the application. There is no charge to obtain the pass.
Drivers’ Licenses 604-661-2255 125 E. 13th St., North Vancouver If you are 65 years or older there are reduced fees for driver’s license renewals and road tests. All drivers 80 years of age and older are required to have a medical exam and submit a medical report every two years. The report form will be mailed to your home. The required medical exam is not covered by MSP.
HandyCard (Translink Accessible Transit Program) 778-452-2860 You must have a permanent physical or cognitive disability that prevents you from using the public transit system without
“ACCOMPANYING YOU TO A FULLER LIFE” W provide accompaniment and We assistance with properly insured assistan transportation for: transpor • Medic Medical and personal care appointments • Dial Dialysis, eye and cancer clinics • Airpo ort, ferry and pleasure trips • Soc Socials and vacations • Shopping and errands • and much more!
“Through the door” accompaniment for seniors and special needs. Veterans Approved
Serving the North Shore
604.720.4030 • www.drivingmissdaisy.net • anita@drivingmissdaisy.net
52 NO RTH S HO R E 2011 S E NI OR S RE S OU R C E G U ID E
assistance. Your HandyCard entitles you to concession fares on the Bus, SkyTrain, SeaBus, West Van Transit and West Coast Express. An attendant who accompanies and assists a HandyCard holder may travel free on any part of the Regional Transportation Network.
HandyDART
shopping centres, seniors’ centres, grocery stores and pharmacies in North Vancouver. The Go Bus travels various circuits. For times and locations of pick-up and drop-off, call the above number.
604-575-6600
Transportation for disabled persons who are unable to use public transit without assistance. To register, book or confirm trips, call the above number. A doctor’s signature is required. Service is primarily used for work, medical appointments and education but can also be used for recreational and shopping trips on a first come first served basis. Two types of service are offered: Subscription Trips (regularly recurring) and Casual Trips.
Access Transit 13401 - 108 Avenue Surrey, BC V3T 5T4 (Note Taxi Savers on the envelope.)
Visitors to Greater Vancouver may also apply for temporary use of HandyDART during their visit.
Parking Permit for People with Disabilities (SPARC) www.sparc.bc.ca
You are allowed to buy 2 booklets of coupons per month.
604-718-7744
The permit costs $20.00 for 3 years and applies to the holder. It can be used in any car that the holder drives or is driven in. Hours: Mon. to Fri.: 9:00 am to 4:30 pm.
Seniors’ Go Bus
Taxi Saver Coupons 778-452-2860 Taxi Saver is a service for people with permanent disabilities who have a HandyCard. You will need a HandyCard before you can buy and use Taxi Saver coupons to pay for taxi rides. Taxi rides to the value of $50 can be purchased by cheque for $25. Payment should be mailed to:
Translink Coast Mountain Bus
604-953-3333
Automated line provides information on bus routes, wheelchair accessible buses and other topics.
778-230-1852
West Vancouver Blue Bus 604-985-7777 Information hours: 8:00 am to 8:00 pm.
The Go Bus is a free (donations are accepted) shuttle service that assists seniors to access
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(604) 984-0371 890 WEST 15TH STREET NORTH VANCOUVER
w w w.m iste r transm issio n.c o m
53 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
FARE REDUCTIONS
VOLUNTEER DRIVERS
Airlines Ask the carrier if a discount applies.
BC Ferries www.bcferries.com
1-888-223-3779
Free travel is available for those 65 years or older to travel on most ferries Monday to Thursday (except holidays). Gold CareCard is required. Passenger fares only, not payment for a car. Discount fares are available for residents of BC who have a permanent disability, by application to BC Ferries for a Disabled Status Identification Card (DSI).
Greyhound www.greyhound.ca
604-683-8133 1-800-661-8747
A 10% discount is available to those 62 years and over, or buy one regular senior fare ticket and save 50% on up to three companions. Or bring a grandchild (up to 2 children for 50% of the applicable child’s fare). Wheelchair accessible coaches also available.
Via Rail www.viarail.ca
1-888-842-7245
Cancer Society North Van West Van Various BC locations
604-904-2361 604-921-2361 1-888-939-3333
Call for volunteer transportation to cancer treatment appointments. Call before 4:00 pm the last business day before your appointment.
Capilano Community Services Society – Seniors’ Hub 604-988-7115 The Seniors’ Hub provides accompanied transportation to medical appointments and occasionally to other important destinations for seniors who need an escort. Primarily for seniors who are isolated or partially impaired and cannot use other means of transportation. Forty-eight (48) hours notice is required.
Special Services to Seniors 604-925-7281 Volunteers provide transportation to medical, dental or business appointments for frail West Vancouver seniors. Forty-eight (48) hours notice is required.
Fare reduction for those 60+ depending on the route traveled. Always inquire about special promotions including a free ticket for a companion.
www.westvanfootclinic.com
Morton’s Neuroma or Bursitis
Ingrown Toe Nails
Dr. Shenin Mohamed PODIATRIST Specialized Foot Doctor and Surgeon
Plantar Fasciitis and heel spurs
Corns, calluses and warts
Affordable Footcare
Bunions and hammertoes
High arched feet
Flat or low arched feet
MEDICAL AND SURGICAL TREATMENT OF THE FOOT Custom made orthotics for pain
604-913-FOOT (3668) 1873 Marine Drive, West Vancouver
54 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
Volunteer Opportunities Capilano Community Services Society – Seniors’ Hub 604-988-7115 Volunteers are needed to drive, shop, visit, act as telefriends, help with monthly socials, coffee groups, and publication of the newsletter.
Congregate Meal Program – Diners’ Club 604-904-6483 Dinners are at various locations on the North Shore. Volunteer positions include volunteer servers for 2 hours per week, volunteer drivers for 1 hour per week or volunteer team leaders who support and coordinate a group of on-site volunteers and assist with special events.
Keep Well Program 604-988-7115 ext. 27 Program held at various locations in North and West Vancouver. Volunteers are needed to work at registration desks; massage shoulders, hands and feet (training provided); take blood pressure (health background required); and provide nutritional and pharmacy consultations.
Lynn Valley Seniors Association (Mollie Nye House) 604-987-5820 Help is needed in the area of reception and administrative tasks, leading programs and helping with room set-up for various activities that take place at the house. One time volunteer opportunities are needed at
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55 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Christmas time including decorating and gift wrapping.
Meals on Wheels
604-922-3414
Volunteers are needed to pick up food, assemble and package meal trays, and deliver the meals.
North Shore Neighbourhood House and John Braithwaite Community Centre 604-987-8138 Volunteers are needed for the Golden Circle program to help with room set-up, serve refreshments, socialize on a one-to-one basis, and help with transportation. Special events such as luncheons and bus trips also require volunteers as do computer workshops. The centres also welcome volunteer leaders to “share their passion” in instituting new programs.
North Shore Seniors Peer Support
604-987-8138
Mature volunteers receive training to support individual seniors in times of challenge, also to provide resource information, and encourage community connections. Requirements: good listener, attendance in training and support meetings, appreciates that with peer support there is a special bond of trust.
North Shore Stroke Recovery Centre
778-340-5803
Volunteers are needed to assist members into and out of the centre from their transportation, prepare and serve beverages, participate in games, socialize, present or lead discussions of interest to the members, support speech development, and assist with administrative tasks.
You deserve the best. For the independent senior, Fresh Dish offers an ever-changing menu of traditional and gourmet ready-made meals that are affordable, homemade & healthy. Our meals can be personalized to Ät your unique dietary & nutritional needs. From our kitchen to your door!
Company coming? Try an easy ready-made lasagna! Fresh Dish does all the meal planning, shopping and preparing, you do the eating and enjoying.
Call Corinne @ 604.324.2242 DVA / Blue Cross Approved Provider
www.freshdish.ca
56 NO RTH S HO R E 2011 S E NI OR S RE S OU R C E G U ID E
North Shore Volunteers for Seniors 604-922-1575 Volunteers are needed to assist with drop-in centre programs. Friendly visitors are also needed to visit frail seniors living at home and to take walks, shop and socialize.
Parkgate Community Centre
604-983-6385
Help is often needed in the kitchen for the many social events that are held at the centre. Opportunities also exist for leading or assisting with programs, socializing and being involved in the intergenerational program (e.g. reading to children who attend the day care program in the same centre).
Silver Harbour Seniors’ Activity Centre
604-980-2474
Volunteers are needed to lead programs such as arts and computer classes, to help
in the kitchen, to call Bingo games, to assist with building maintenance, and to drive the Centre’s bus on outings.
Special Services to Seniors (located at West Van Seniors’ Activity Centre) 604-925-7281 Volunteer opportunities include driving to medical, dental or business appointments and being a telefriend.
Vancouver Coastal Health North Shore
604-984-5929
Volunteers are needed to support patients/ residents/clients within Lions Gate Hospital, Residential Care Facilities, Assisted Living Residences and community programs (Adult Day Centre, Congregate Meal Program “Diners’ Club,” Mental Health Programs). Contact Volunteer Services at the above number or e-mail sarie.peters@vch.ca
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57 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Volunteer North Shore
604-985-7138
Conducts interviews with prospective volunteers to offer options for placement in appropriate volunteer positions in non-profit organizations within the community.
West Vancouver Seniors’ Activity Centre
604-925-7280
Opportunities include volunteers to work in the cafeteria, instructors for centre programs, drivers with a class 4 license, volunteers to help with special events and to work with groups. Call the Volunteer Coordinator at the above number.
Your Safety and Comfort is Our Number One Priority • Professional Nursing and Home Support Services • Our caregivers are screened, trained, bonded, insured and supervised by RN • Call for a Free Assessment by our Registered Nurses
604-945-5005 www.safecarehomesupport.ca
Your North Shore “Antique Roadshow” comes to you. Are you looking to downsize and/or get rid of unwanted items? Sean Mara, the Outlook’s “Trash or Treasure” columnist can appraise your personal property and consign it for you. 604 980 2795 www.appas.ca www.thePowerSeller.ca
58 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
Index
Bathing Program, 604-904-3550.......................................... 21 BC Ambulance Service, 604-872-5151 ........................... 10, 26 BC Balance & Dizziness Disorders Society, 604-878-8383 .... 26 BC Centre for Elder Advocacy and Support (BCCEAS), 604-437-1940 ............................................... 35, 42 BC Ferries, 1-888-223-3779 ................................................. 53 BC Health & Seniors Info Line, 1-800-465-4911 ................... 35 BC HealthGuide Handbook .................................................. 35 BC Identification Card (BCID), 604-661-2255 ...................... 40 BC Sales Tax Credit, 1-800-959-8281 ................................... 14 BC Securities Commission, 604-899-6854............................ 40 Bereavement Program, 604-988-3131, local 4701 ............... 28 Bus Pass, 1-866-866-0800, #4, #3 ........................................ 51 Business Practices & Consumer Protection, 604-320-1667 .. 40
Canadian Cancer Society, 1-888-939-3333 .................... 15, 53 Canadian Hard of Hearing Association, 604-926-5222 ........ 27 Canadian Medic Alert Foundation, 1-800-668-1507 ............ 44 Canadian National Institute for the Blind (CNIB), 604-431-2121 ................................................................ 26, 51 Cancer Connection, 1-888-939-3333 ................................... 28 Capilano Care Centre, 604-926-6856 ................................... 22 Capilano Community Services Society—Red Cross Loan, 604-988-7115 ...................................................................... 30 Capilano Community Services Society—Seniors’ Hub, 604-988-7115 ...............................................39, 45, 49, 53, 54 Capilano Lions House, 604-433-2218 .................................. 31 Capilano Tower, 604-922-5220 ............................................ 32 Caregiver Support Program, 604-982-3320 ......................... 28 Caregiver Tax Credit, 1-800-959-8281 ................................. 12 Caulfeild Village Medical Clinic, 604-922-1544.................... 17 Cedarview Lodge, 604-904-6400 ......................................... 22 Central Community Health Centre, 604-983-6700 ............... 23 Chronic Disease Education Centre, 604-984-5752 ............... 23 Chronic Disease Self Management, 604-940-3568 .............. 28 Coast Mountain Bus, 604-953-3333 .................................... 52 Community Bathing Program, 604-904-3550 ...................... 21 Community Bereavement Program, 604-988-3131, local 4701 .................................................... 28 Community Care Facilities .................................................... 21 Community Health Centres .................................................. 23 Community Health Services ................................................. 20 Community Integration Services Society, 604-986-1511 ...... 46 Community Policing Centres ................................................ 40 Compassionate Care Benefit, 1-800-206-7218 .................... 12 Congregate Meal Program “Diner’s Club,” 604-904-6483 ................................................................ 37, 54 Consumer Protection............................................................ 40 Consumer Protection BC, 604-320-1667 .............................. 40 Cooperative Housing Federation, 604-879-5111.................. 32 Counselling and Support Services ........................................ 27 Counselling Clinicians, 1-800-909-6303............................... 28 Credit Counselling Society, 604-527-8999 ........................... 15 Crime Prevention & Community Policing, 604-983-7423 ..... 41 Crime Stoppers, 1-800-222-8477 ......................................... 10
C
D
A Abuse and Neglect Program, 604-904-6200 ............ 10, 20, 41 Access Justice, 604-878-7400 .............................................. 41 Access to Home Support, 604-986-7111 .............................. 20 Adaptive Clothing, 604-983-3303 or 604-925-7474 ............ 29 Adult Day Centres ................................................................ 21 Adults & Seniors Addiction Day Program, 604-904-6180 ..... 27 Affordable Housing for Seniors ............................................ 31 Aids to Independent Living, 604-709-6600 .......................... 29 Alano Club of the North Shore, 604-987-4141 ..................... 25 Alcohol and Drug Addiction Program, 604-904-6180 .......... 25 Alcohol and Drug Information and Referral Service, 604-660-9382 ......................................................... 25 Allowance / Allowance for Survivor, 1-800-277-9914 .......... 11 Alzheimer Society of BC Resource Centre, 604-984-8348 .... 26 Alzheimer Wandering Registry, 604-681-6530 ..................... 44 Ambleside Par 3, 604-922-3818 ........................................... 48 Ambulance Service, 604-872-5151................................. 10, 26 Anavets, 604-874-8105........................................................ 31 Arthritis Answers Line, 604-875-5051 .................................. 26 Arthritis Society, 604-714-5550............................................ 26 Assisted Living ..................................................................... 21
B
Canada Pension Plan, 1-800-277-9914 ................................ 11 Canada Post, 1-800-267-1177 ............................................. 10 Canada Revenue Agency, 1-800-959-8281 .......................... 10
Dairyland Foods, 604-421-4663 ........................................... 38 Delbrook recCentre ........................................................ 47, 48 Dial-a-Dietician, 811 ............................................................ 35
59 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Dial-a-Law, 604-687-4680 ................................................... 42 Dietician, 604-983-6700 ...................................................... 23 Disability Tax Credit, 1-800-959-8281 .................................. 12 Disabled Parking Permit (SPARC), 604-718-7744 ................. 52 Discharge Planning (LGH) .................................................... 19 Drivers’ Licences, 604-661-2255 .......................................... 51
E East Community Health Centre, 604-904-6450 .................... 23 Elder Abuse Resources ......................................................... 41 Eldercollege, 604-984-4901 ................................................. 46 Elderhostel, 1-800-454-5768 ............................................... 46 Emergency Department (LGH), 604-984-5799 ..................... 19 Emergency Department Social Worker (LGH), 604-984-5855 ...................................................................... 19 Emergency Electric Calls, 1-888-769-3766 ........................... 10 Emergency Natural Gas Leaks, 1-800-663-9911 .................. 10 Emergency Social Services (after hours), 604-660-3194....... 41 Employment Insurance Benefits, 1-800-206-7218................ 12 Evergreen House, 604-988-3131 .......................................... 22
Health & Home Care Society of BC, 604-327-9525 .............. 24 Hollyburn House, 604-922-7616 .......................................... 22 Home Adaptations for Seniors’ Independence, 604-731-5733 ...................................................................... 33 Home Care Nursing, 604-983-6700 ..................................... 24 Home Owner Grant, 1-888-355-2700 .................................. 14 Home Rehabilitation Services, 604-986-7111 ...................... 24 Home Repair Services, 604-529-1100 .................................. 33 Home Support Services – North Shore, 604-986-7111 ... 10, 23 Hot Meals in the Community ............................................... 37 Housing (seniors’ affordable) ............................................... 31
I ICBC Driver Discount, 604-661-2800 ................................... 13 Identification Bracelets ........................................................ 45 Immunization ....................................................................... 24 Income Tax Clinics ................................................................ 15 Indigent Burial Services, 604-660-3352................................ 13 Information North Shore, 604-985-7138 .............................. 36 Inglewood Care Centre, 604-922-9394 ................................ 23
F
J
Family Medical Clinic, 604-986-3627 ................................... 16 Family Services of the North Shore, 604-988-5281 .............. 29 Fare Reductions.................................................................... 53 Fire–Non-Emergency ............................................................ 10 Food Bank, North Shore, 604-987-8138 ............................... 37 Fuel Tax Rebate, 1-877-388-4440......................................... 14
John Braithwaite Community Centre, 604-982-8300 .....................................................37, 48, 49, 55
K
Geriatric Outreach Program, 604-904-6200 ......................... 23 Gleneagles Community Centre....................................... 47, 48 Gleneagles Golf Course, 604-921-7353 ............................... 48 Goods and Services Tax Credit, 1-800-267-6999 .................. 12 Greyhound, 604-683-8133 ................................................... 53 Grief Recovery, 604-979-1600.............................................. 29 Guaranteed Income Supplement (GIS), 1-800-277-9914 ..... 11
Karen Magnussen recCentre ................................................ 48 Keep Well Programs, 604-988-7115 ext.27 .................... 47, 54 Kiwanis Care Centre, 604-924-8300 .................................... 22 Kiwanis Carneby Place, 604-984-9166 ................................. 31 Kiwanis Court, 604-699-5255 .............................................. 32 Kiwanis Lynn Manor, 604-984-9166 ............................... 31, 47 Kiwanis Manor, 604-699-5255 ............................................. 32 Kiwanis Seniors Housing, 604-699-5255.............................. 32 Kiwanis St. Andrews, 604-984-9166..................................... 31 Kiwanis Towers, 604-984-9166 ............................................ 31 Klahanee Park, 604-433-2218 .............................................. 32
H
L
G
Hamrahan Iranian Seniors Peer Support, 604-987-8138 ...... 29 HandyCard, 778-452-2860 ................................................... 51 HandyDART, 604-575-6600 ............................................ 39, 52 Hard of Hearing Association, NS Branch, 604-926-5222 ...... 27 Harry Jerome RecCentre ....................................................... 48 Harvest Project, 604-983-9488 ............................................ 37 Health Centres – Community ............................................... 23 HealthLink BC, 811 ........................................................ 17, 35
Lawyer Referral Service, 604-687-3221 ................................ 42 Legal Aid—N. and W. Van., 604-980-7000 ........................... 42 Legal Aid—Provincial Call Centre, 1-866-577-2525 ............. 42 Legal Services ...................................................................... 41 Legion Towers, 604-904-8896 .............................................. 31 Libby Lodge, 604-929-9499 ................................................. 32 Libraries ............................................................................... 47 Lions Gate Hospital, 604-988-3131................................ 10, 19
60 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
Lions Manor, 604-929-9499 ................................................. 31 Lionsview Seniors Planning Society, 604-985-3852.............. 36 Living Systems Counselling, 604-926-5496 .......................... 29 Living Will ............................................................................ 43 Lonsdale & 19th Medical Clinic, 604-987-3347 ................... 16 Low-Cost Housing (seniors’) ................................................ 31 Lower Lonsdale Community Policing Centre, 604-990-7464 ...................................................................... 40 Lower Lonsdale Medical Clinic, 604-980-2128 .................... 16 Lynn Valley Care Centre, 604-988-4181 ............................... 22 Lynn Valley Community Policing Centre, 604-990-7475 ...................................................................... 40 Lynn Valley Legion, 604-987-2050 ....................................... 48 Lynn Valley Medical & Travel Clinic, 604-988-5389 .............. 16 Lynn Valley Seniors Association (Mollie Nye House), 604-987-5820 ................................................................ 49, 54
M Margaret Fulton Adult Day Centre, 604-904-3550 ............... 21 Marketplace IGA, N. Van., 604-985-4431 ............................. 38 Marketplace IGA, W. Van., 604-913-3056 ............................ 38 Meals in the Home ............................................................... 38 Meals on Wheels, 604-922-3414.................................... 38, 55 Medical Clinics ............................................................... 16, 17 Medical Equipment and Supplies ......................................... 29 Medical Services Plan (MSP), 604-683-7151 .................. 10, 18 Mental Health Team (Older Adult), 604-904-6200 ............... 24 Ministry of Children and Family Development, 604-981-0008 ...................................................................... 41 Mount Seymour Medical Clinic, 604-904-7712 .................... 16 Municipal Halls .................................................................... 10
N Nidus Personal Planning Resource Centre, 604-408-7414.... 43 North Shore Community Resources, 604-985-7138 ....... 41, 43 North Shore Connexions—The Summit, 604-904-0842 ....... 46 North Shore Disability Resource Centre, 604-985-5371 ....... 26 North Shore Fire & Fall Safety Hotline, 604-607-5522 .......... 41 North Shore Hospice, 604-904-6178 .................................... 24 North Shore Multicultural Society, 604-988-2931 ................ 46 North Shore Neighbourhood House, 604-987-8138 .....................................................47, 48, 49, 55 North Shore Schizophrenia Society, 604-926-0856 .............. 27 North Shore Seniors Peer Support, 604-987-8138 ................ 55 North Shore Stroke Recovery Centre, 778-340-5803 ...... 27, 55 North Shore Volunteers for Seniors, 604-922-1575 ...............................................37, 39, 45, 49, 56 North Shore Women’s Centre, 604-984-6009 ................. 36, 43 North Shore Women’s Crisis Line (24hr.), 604-987-3374 ...... 41 North Vancouver City Library, 604-998-3460 ....................... 47
North Vancouver District Public Library, 604-990-5800 ........ 47 North Vancouver Legion, 604-985-1115 .............................. 48 North Vancouver Recreation Commission, 604-987-7529 .... 48 Nutrition Counselling, 604-983-6700................................... 37
O Ocean Walk Medical Clinic, 604-925-1884 .......................... 17 Office of the Public Guardian and Trustee, 604-775-1007 ................................................................ 41, 43 Old Age Security (OAS), 1-800-277-9914 ............................. 11 Older Adult Mental Health Program, 604-904-6200 ............ 24 Osteoporosis Society of BC, 604-987-9395 .......................... 27
P Palliative Care Program (LGH), 604-984-5738 ..................... 19 Park & Tilford Medical Centre, 604-983-2442 ...................... 17 Park Royal Medical Clinic, 604-922-7390............................. 17 Park Royal Village Medical Centre, 604-922-7372 ............... 17 Parkgate Community Centre, 604-983-6350 ...............................................37, 47, 48, 50, 56 Parking Permit for People with Disabilities (SPARC), 604-718-7744 ...................................................................... 52 Parkinson’s Society, 604-662-3240 ....................................... 27 Passport Canada, 1-800-567-6868 ....................................... 10 Patient Information (LGH), 604-988-3131 ............................ 19 Pemberton & Marine Medical Clinic, 604-986-0677 ............ 17 Pharmacare, 604-683-7151............................................ 10, 18 Poison Control...................................................................... 10 Police Emergency Number, 911 ............................................ 10 Police, North Vancouver, 604-985-1311 ......................... 10, 41 Police, West Vancouver, 604.925-7300 ........................... 10, 41 Post Office (Canada Post), 1-800-267-1177 ......................... 10 Power of Attorney ................................................................ 43 Property Tax Deferment ........................................................ 15 Public Guardian and Trustee, 604-775-1007 .................. 41, 43
Q Quay View Housing, 604-984-9321...................................... 31 Queensdale Market, 604-987-6644...................................... 38
R Recreation Centres ............................................................... 48 Rehabilitative Services (Home), 604-986-7111 .................... 24 Rehabilitative Services (LGH), 604-984-5809 ....................... 20 Residential Rehabilitation Assistance Program (RRAP), 604-731-5733 ........................................... 33 Residential Tenancy Branch, 604-660-1020 ................... 33, 36 Respite Program, 604-986-7111 .......................................... 24
61 N ORTH SH ORE 2 0 1 1 SENIOR S R ESOU R C E G U ID E
Ron Andrews recCentre........................................................ 48 Routes to Learning Canada, 1-866-745-1690 ...................... 47 Royal Canadian Legion ........................................................ 48
S Safeway, W. Van., 604-913-0430 .......................................... 38 Salvation Army Pro Bono Program, 604-694-6647 ............... 44 Salvation Army: Eat Good Do Good Cuisine,604-988-7225.. 38 Schizophrenia Society, 604-926-0856 .................................. 27 Senior Citizen’s Repair Service, 604-529-1100 ..................... 33 Seniors’ Activity Centre, 604-925-7280 ................................ 48 Seniors’ Centres/Outreach.................................................... 49 Seniors’ Discounts ................................................................ 39 Seniors’ Go Bus, 778-230-1852 ............................................ 52 Seniors’ Hub, 604-988-7115..........................39, 45, 49, 53, 54 Seniors’ Information Line, 604-983-3303 or 604-925-7474 .. 41 Seniors’ Legal Advice and Referral Clinic, 604-980-2474 ..... 44 Seniors Not Receiving Old Age Security, 604-981-0125 ....... 14 Seniors’ One-Stop Info Line, 604-983-3303 or 604-925-7474 .......................................... 36 Seniors Peer Support, 604-987-8138 .................................... 29 Seniors Services Society, 604-520-6621 ............................... 33 Seniors’ Supplement, 1-866-866-0800, #4, #1 ..................... 13 Service BC, 604-660-2421 .............................................. 10, 36 Service Canada, 1-800-622-6232 ......................................... 36 Seymour Access Bus, 604-983-6350 ..................................... 39 Shelter Aid for Elderly Renters (SAFER), 604-433-2218 .. 14, 34 Shiraz Medical Clinic, 604-973-0279.................................... 17 Shop-by-phone..................................................................... 38 Shopping 4 Neighbours, 604-990-9026 ............................... 38 Shopping Discounts ............................................................. 39 Shopping Programs .............................................................. 39 Silver Harbour Seniors’ Activity Centre, 604-980-2474 .....................................................38, 47, 50, 56 Silver Lynn Apartments, 604-904-4400 ................................ 31 Simon Fraser University - Seniors Program, 778-782-5212 .. 47 Social Work (LGH), 604-984-5810 ........................................ 20 Special Services (West Van), 604-925-7281.............. 45, 53, 56 Stong’s Express, 604-630-3154 ............................................ 38 Stroke Recovery Centre, 778-340-5803 ................................ 27 Subsidized Seniors’ Housing................................................. 31 Suicide/Crisis Line, 604-872-3311 ........................................ 10 Sunnyside Manor, 604-433-2218 ......................................... 32 Sunrise of Lynn Valley, 604-904-1226................................... 22 Supportive Housing .............................................................. 34
T 24 Hour Women’s Support Line, 604-987-3374.................... 10 Taxi Saver Coupons, 778-452-2860 ...................................... 52
Telefriend Programs ............................................................. 45 Telus ..................................................................................... 10 Telus Relay Service Assistance, 1-800-855-0511 ................. 30 Tenants’ Rights Hot Line, 604-255-0546 .............................. 34 Thrifty Foods Sendial Program, 1-800-667-8280 .................. 38 Translink......................................................................... 10, 52 Travel Medicine and Vaccination Centre, 604-681-5656 ...... 17 Twin Towers, 604-433-2218 ................................................. 32
U UBC Law Students’ Legal Advice Program, 604-822-5791, ext 0 ............................................................ 44
V Vancouver Coastal Health .............................................. 21, 56 Veterans Affairs Canada, 1-866-522-2122 ........................... 12 VIA Rail, 1-888-842-7245 .................................................... 53 Victims’ Assistance ............................................................... 10 Volunteer Drivers ................................................................. 53 Volunteer North Shore, 604-985-7138 ................................. 57 Volunteer Opportunities ....................................................... 54
W Water/Sewer Emergencies.................................................... 10 West Community Health Centre, 604-904-6200................... 23 West Vancouver Adult Day Centre, 604-904-6231 ............... 21 West Vancouver Aquatic Centre, 604-925-7210 ................... 48 West Vancouver Arena, 604-925-7250 ................................. 48 West Vancouver Blue Bus, 604-985-7777............................. 52 West Vancouver Care Centre, 604-925-1247........................ 23 West Vancouver Community Centre, 604-925-7270 ............. 48 West Vancouver Legion, 604-922-1920................................ 49 West Vancouver Memorial Library, 604-925-7437................ 48 West Vancouver Seniors’ Activity Centre, 604-925-7280 .....................................................38, 47, 50, 57 Western Institute for the Deaf and Hard of Hearing, 604-736-7391 ...................................................................... 30 William Griffin recCentre...................................................... 48
Z Zajac Norgate House, 604-983-6629 ................................... 32
62 NO RTH S HO R E 2011 S E NI ORS R E S OUR C E G U ID E
Advertiser Listing A Shade Better Absolute Personal Property Appraisal Specialists Accessibility Solutions Acoustica Hearing Advanced Hearing Solutions Amica at West Vancouver Anderson’s Pharmacy Andrew Saxton, MP Churchill House Retirement Community Clear Choice Hearing Clinics Couch Potato Daughter for a Day Daybreak Moving Solutions for Seniors Derosa Automotive Services Driving Miss Daisy Estate Liquidation Expedia CruiseShipCenters Fresh Dish Handy Granddaughter Hear at Home Mobile Hearing Clinic Hollyburn Medicine Centre Pharmacy Home Care Assistance Home Care West Jane Thornthwaite, MLA John Weston, MP Judi Whyte Kiwanis Senior Citizens Homes Loving Home Care Services
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Lynn Valley Medical & Travel Clinic Mayfair Self-Storage Molly Maid Mister Transmission Naomi Yamamoto, MLA Nognz Brain Fitness North Shore Neighbourhood House North Vancouver District
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North Vancouver District Public Library North Vancouver Recreation Commission Nurse Next Door OK Tire Optomeyes Park & Tilford Medical Treatment Centre Pemberton & Marine Medical Clinic Ratcliff & Company Royalty Home Care Safe Care Home Support Self Care Shoppers Drug Mart Shylo Nursing Silver Harbour Centre Summerhill Retirement Residence Sunrise Senior Living Tender Helper Transitions Vera Holman, Royal LePage We Care Home Health Services West Vancouver Foot Clinic
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PERSONAL CARE
HOME MAKING
COMPANION SERVICES
NURSING
FOOT CARE
PEDIATRIC CARE
LIVE-IN CARE
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We Care helps you balance your family commitments with confidence At We Care, our compassionate caregivers understand the importance of family and of living at home for as long as possible. We provide the assistance and support your loved ones need and the peace of mind you need – whether that support involves a few hours a month or around the clock care.
Whatever your needs, call We Care to learn more about how we’ve helped families like yours live their lives – in hundreds of communities all across Canada – since 1984.
Our staff are specially trained to help with Alzheimer’s and dementia, diabetes, acquired brain injury and end of life care. And it’s good to know that we strive to match clients with caregivers not only in terms of skill, but also in terms of personality, culture and language.
Helping you. Live your life.
TM
CALLNOW NOWFOR FORCARE: CARE:1-877-853-1195 604.980.6350 CALL
W W W.W E C A R E . C A
When the time is right... Royalty Home Care—helping you live independently. Home care means different things to different people. At Royalty Home Care it always involves providing whatever help is needed to maintain a safe, healthy and comfortable lifestyle for you or your loved one. This may include help with: • Shopping and errands • Driving and appointments • General housekeeping • Help in the garden • Cooking and meal planning • Outings for social and business needs
Home care can also mean assistance with more complex aspects of life, such as: • • • • • • • •
Exercise routines Mental wellness Dementia care Personal care, such as bathing, grooming and toileting Medication monitoring Post-surgery recovery Mobility issues that may involve lifts and transfers Palliative Care
Whatever your needs, Royalty Home Care is able to help.
Royalty Home Care 604.986.6796 604 986 6 • www.royaltyhomecare.ca