NCCH News
Updates & Info
Tenant Newsletter Issue 51 | Autumn 2021 From our Assets Team A reminder NOT to flush wet wipes down the toilet Baby wipes and sanitising wipes should be thrown away in the trash, not in the toilet. They do not br ea k dow n lik e toilet pa per and will cause unwanted back ups and could even cause permanent and expensive damage. Please note that if wipes are found to be the cause of the problem, it will be a Tenant Responsible charge and you will be required to pay for the repair. Save the pipes – don’t flush the wet wipes! Calls to our Maintenance Hotline A reminder to place maintenance calls via our Maintenance Hotline. Call (02) 6627 5300—then press 1. Please don’t be afraid to leave a message on the voicemail when calling our Maintenance Hotline. If we don’t call you back straight away, that means we are busy with other calls, however, we will call you back as soon as possible. Please note that when we call you back, it may appear on your phone’s caller ID as a Silent/Private number. Lights not working?? A light in your home may stop working for a number of reasons. The most common is that the bulb or tube/starter (if a fluorescent fitting) has reached the end of its life and needs to be replaced. Just a reminder that all tenants are responsible for replacing light bulbs, tubes and starters within their home. If you have changed the bulb or tube/starter and find this has not resolved the issue for you, please call the Maintenance Hotline, press 1 for maintenance where one of our team will provide further assistance. Wishing all of our readers a Happy Easter! Simon, Yolanta, Andrea, Brian, Khara & Nicki
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