2014 Seniors Directory by North Shore Outlook

orsSeniors ory Directory 2014

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RESOURCE A R EF SO O UR R CE FOR

SENIORS LIVING SENIORS LIVING ON

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ON THE

NORTH SHORE NORTH SHORE

Financial Assistance Information Services Personal Security Shopping Assistance Transportation Meal Programs Health and Support Services Housing and Accommodation Education and Recreation Volunteer Opportunities

Introducing SECURE FUTURE®

Take a tour, have lunch on us and secure your future. Thinking about moving into an independent retirement residence? That’s a big decision for you and your future. That’s why we’re inviting you for a complimentary lunch and tour of a Pacific Arbour Retirement Residence. It’s your opportunity to learn all about life here, and how SECURE FUTURE® can be your built-in protection against rising rental rates. SECURE FUTURE® gives you: •

A guaranteed MAXIMUM rent increase of only 1.5% per year*

•

Peace of mind and certainty for easy budgeting

Call today to book your tour and lunch! pacificarbour.ca/news

Information About, Amica VITALIS™

Exclusive Services and Accommodations specializing in Respite, Convalescent and Post-Operative Care Short Term Stays for Seniors

You’ve Planned the Operation, Now Plan the Recovery A planned and monitored recovery is just as important as the operation itself. That is why we have developed a thorough and comprehensive set of therapy programs and have dedicated recovery-supportive private suites in our Amica Wellness & Vitality™ Residences ~ to help active seniors get back on their way to an improved and healthy lifestyle. It’s like turning recovery into a wellness vacation!

Peace of Mind that’s Affordable, Accessible, close to Home or Hospital ~ All-inclusive fee includes meals and snacks ~ On-site 24/7 registered personnel ~ Medically-supervised monitoring and assistance, physical therapy and exercise ~ Private fully furnished suite ~ Electronic bed ~ Ergonomic furnishings and equipment specific to your recovery requirements ~ Emergency call to nurses station ~ Telephone and Cable TV ~ Complimentary freshen-up upon arrival ~ Use of all amenities within the community For more information please call Community Relations at 604.921.9181. 14-0111

Amica at West Vancouver A Wellness & Vitality™ Residence 659 Clyde Avenue West Vancouver, BC V7T 1C8 604.921.9181 • www.amica.ca

Liz and Frank never missed a beat… And now they’re ready for the next step. They took their first whirl around the dance floor over 50 years ago and have been kicking up their heels ever since. When they started looking for retirement living options, they were pleased to find out that Chartwell offers active lifestyle programs like their signature Rhythm n’ Moves class, with the flexibility and choice to help with changing care needs in the future. Until that time, they’ll continue to follow where the music leads in their new Chartwell home.

Call us today for more information and to arrange your personal visit with complimentary lunch. Chartwell Churchill House is a member of the North Shore Senior Services Partners Network.

150 West 29th Street, North Vancouver, BC

604-904-1199

well.COM

CHART

I AM A MOTHER, WIFE,

CAREER WOMAN AND A DAUGHTER CARING FOR MY AGING MOTHER.

Balancing life’s roles can be both a joy and a challenge, but “doing it all” isn’t always the best answer. Sunrise Senior Living understands.

DID YOU KNOW

SunriSe Senior Living… • Provides a non-institutional alternative to long-term care? • Offers a warm, home-like environment?

• Has registered nurses and provides medication care management? • Encourages independence and freedom of choice?

• Provides exceptional licensed residential care?

• Employs dedicated team members who ensure dignity of and respect for residents?

• Has provided care to seniors for 32 years? • Focuses on residents’ changing personal needs?

• Offers a safe, secure area for residents with Alzheimer disease or other dementia?

• Offers a variety of resident oriented activities every day? • Delivers care 24 hours a day based upon individualized service plans?

980 Lynn Valley Road, North Vancouver www.sunriseseniorliving.ca

604.904.1226 LICENSED RESIDENTIAL CARE

Senior Service Providers North Shore www.CanadaHomeElevator.com 604-971-3882

www.egurus.ca toll free 1-855-832-4878

www.chartwell.com 604-904-1199

www.handygranddaughter.ca 604-839-6084

www.cedarspringsresidence.ca 604-986-3633

www.hearathome.com 778-340-1101

www.daughterforaday.ca 778-990-8315

www.shelleywilliams.ca 604-803-4280

www.DiamondGeriatrics.com 604-874-7764

www.northshore.drivingmissdaisy.net 604-767-4030

www.nextphasemoves.com 604-209-4241

www.kathysuffel.com 778-989-5570

www.mckenziefuneralservices.com 604-926-5121

www.premiermobility.ca 778-847-5558

www.silverharbourcentre.com 604-980-2474

www.thesummerhill.ca 604-980-6525

www.reveraliving.com 604-922-7616

www.nursenextdoor.com 604-961-5533

www.tweakdesign.ca 604-760-9772

www.physio2u.ca 778-846-7695

www.shearsmobilestylist.com 604-377-0057

www.homecarewest.com 604-924-5455

n orth sh ore 2 0 1 4 senior s D IRECTORY

Seniors Directory 2014 a resource for seniors living on the north shore

Seniors’ One Stop Information Line North Shore Community Resources

#201 - 935 Marine Drive • Capilano Mall • North Vancouver, B.C. V7P 1S3 Tel: 604-983-3303 or 604-925-7474

Website: www.nscr.bc.ca • Email: nscr@nscr.bc.ca

Seniors Directory 2014 is produced by the Outlook in partnership with North Shore Community Resources. As a benefit, and as our way of connecting to the community, the Outlook donates partial proceeds of each directory to North Shore Community Resources. For information regarding the editorial listings, please contact NSCR 604-985-7138. For information regarding advertising, contact the Outlook at 604-903-1000.

Since 1992, Seniors’ One Stop Information has been a program of North Shore Community Resources Society (NSCR), a non-profit organization and registered charity, which helps seniors and their families access a wide range of public and private resources. Our services are used by seniors, their families, their friends and their service providers to support the independence, dignity and health of the North Shore’s senior population. Staff or volunteers are available to meet with you or talk over the telephone during office hours Monday to Friday, and all information is handled in a confidential and private manner. We would like to thank the following for their financial support which has made it possible for us to provide this important service: Anonymous (2) Living Well Home Care Neptune Bulk Terminals North Shore Outlook (Glacier Media) Royalty Home Care Telus Community Affairs United Way of the Lower Mainland If you have found our Seniors Directory useful and would like to ensure that the Seniors’ One Stop Information Program continues to provide its services, please consider making a donation. Donations over $20 will receive an official receipt for income tax purposes. For information regarding donation of funds, property or charitable estate planning, please contact Li Boesen, Executive Director, North Shore Community Resources at 604-982-3305.

n o rth s ho r e 2014 s e ni ors D Ir e C t o rY

Table of Contents EMERGENCY NUMBERS .............10 (Police/Fire/Ambulance Call 911) NON–EMERGENCY NUMBERS ....10

Seniors Directory 2014

❖ E A RESOURC

FOR

SENIORS LIVING ON THE E NO RTH SH OR

nce

Financial Assista

Information Service Personal Security

nce

Shopping Assista Transportation Meal Programs

Health and s Support Service Housing and Accommodation Education and Recreation Volunteer Opportunities

FINANCES ..................................... 11-15 Federal Benefits.......................................11 Provincial Benefits ...................................12 Municipal and Other Programs ..............14 Community Support ................................15

HEALTH AND SUPPORT SERVICES....................................... 15-27 Medical Clinics (North Vancouver) .........15 Medical Clinics (West Vancouver) ...........16 Provincial Health Services .......................16 Vancouver Coastal Health.......................18 Adult Day Centres ...................................19 Assisted Living .........................................19 Community Care Facilities ......................20 Community Health Centres ....................21 Health and Support.................................23 Counselling and Support ........................25 Medical Equipment and Supplies ...........27 Table of Contents highlights the general categories of information in your 2014 Seniors Directory. For a detailed, alphabetical list of services and resources available to North Shore seniors, please refer to the

INDEX beginning on page 50.

Is This You Or Someone You Know? “I have difficulty managing in my home on my own.”

“I need help while I recover.”

“We’re all stressed by Dad’s illness.”

n orth sh ore 2 0 1 4 senior s D IRECTORY

HOUSING SERVICES................. 27-30 Housing For Seniors North Vancouver.......................28 West Vancouver.........................28 Housing Programs and Services...............29

INFORMATION SERVICES...... 30-32 North Shore, BC, and Federal Resources

MEAL PROGRAMS AND SHOPPING SERVICES............... 32-35 Hot Meals in the Community..................32 Meals at Home.........................................33 Shop by Phone .........................................33 Shopping Discounts for Seniors...............34 Shopping Programs..................................35

PERSONAL SECURITY............. 36-40 Consumer Protection...............................36 Crime Prevention/Community Policing....36 Legal Services............................................37 Legal Aid...................................................38

Monitoring Services.................................39 Telefriend and Visitor Programs..............39

SOCIAL, EDUCATION, RECREATION PROGRAMS.... 40-43 Keep Well Programs.................................41 Library – Home Service.............................41 Recreation Centres...................................42 Seniors’ Centres / Seniors’ Outreach.......42

TRANSPORTATION .................. 43-49 Transportation Map........................... 44-45 Fare Reductions........................................48 Volunteer Drivers.....................................48

VOLUNTEER OPPORTUNITIES......................... 48-49 SERVICES INDEX........................ 50-53 ADVERTISER INDEX ......................54

Shylo Brings The Care To You. We know life can be challenging. That’s why Shylo offers distinct Levels of Care in the home when people are challenged by age, mobility, surgery, or a chronic or terminal illness. Which care level suits your needs or the needs of someone you love? Companion Care, Home Support, Professional Care, or Palliative & Respite Care. Call TODaY fOr a frEE In-hOmE aSSESSmEnT. NORTH SHORE: VANCOUVER: B U R N A B Y: 604-985-6881 604-736-6281 604-434-9681

Check us out online: www.Shylonursing.ca www.VancouverSeniorhealth.BlogSpot.com

n o rth s ho r e 2014 s e ni ors di r e c t o ry

Emergency Numbers Police/Fire/Ambulance Crime Stoppers

Call 911 1-800-222-8477

Power Outage & Repair Line 1-888-769-3766 (BC Hydro, 24 Hours) or *HYDRO (*49376) on your cell phone Emergency Natural Gas Leaks 1-800-663-9911 Lions Gate Hospital

604-988-3131

Poison Control (all areas, 24 hours)

604-682-5050

Seniors Distress Line (Lower Mainland, 24 hours)

604-872-1234

Suicide/Crisis Line 604-872-3311 (provides 24 hour telephone counselling for people experiencing emotional distress) 24 Hour Womenâ&#x20AC;&#x2122;s Support Line 604-987-3374 Victim Services North Vancouver 604-969-7540 West Vancouver 604-925-7468 Water/Sewer Emergency North Vancouver District 604-990-2450 (after hours) 604-990-3666 North Vancouver City 604-987-7155 (after hours) 604-988-2212 West Vancouver 604-925-7101 (after hours) 604-925-7100

non-Emergency Numbers Abuse and Neglect Program 604-904-6200 Ambulance/Non-Emergency 604-660-6897 1-800-665-7199

North Shore Home & Community Care Services

BC Vital Statistics

Police/Non-Emergency North Van 604-985-1311 West Van 604-925-7300

1-888-876-1633 or 604-660-2937

Canada Revenue Agency 1-800-959-8281 Fire/Non-Emergency NV City 604-980-5021 NV District 604-980-7575 WV District 604-925-7370 Health Insurance BC (MSP & Pharmacare) Municipal Halls

604-683-7151

NV City 604-985-7761 NV District 604-990-2311 WV District 604-925-7000

YOUR MOVE MADE EASY

Passport Canada

Post Office (Canada Post)

Call Colleen Smart at 604.922.2458 for a complimentary consultation.

1-800-567-6868

1-800-267-1177

Service BC (Enquiry BC) 604-660-2421 Telephone 411 Cell Phone: 611 TTY: 711 Telus: 604-310-2255 Shaw: 604-629-8888 TransLink 604-953-3333 604-985-7777

DOWNSIZE & MOVE WITH PEACE OF MIND

As Home Transition Professionals, we assist seniors and their families through the physical and emotional upheaval of moving. Please visit our website to learn more.

604-986-7111

HOME TRANSITIONS FOR SENIORS www.daybreakhometransitions.ca

no rth sh ore 2 0 1 4 senior s d irectory

Finances Federal Benefits Old Age Security (OAS) (taxable income) www.servicecanada.gc.ca

1-800-277-9914

To qualify you need to: • be 65 years of age or older • be a Canadian citizen or legal resident of Canada • have resided in Canada for at least 10 years after the age of 18 (periods of residence and/or contributions in a country with which Canada has a social security agreement may be used to help meet the residence requirement for eligibility) Applications can be made 6 months before your 65th birthday. Forms are available by calling the above number, on the website, and at Service Canada, #100-221 West Esplanade, North Vancouver.

Canada Pension Plan (taxable income)

1-800-277-9914

To qualify: HOME COMPANION FOOT PEDIATRIC LIVE-IN CAREGIVER NURSING MAKING SERVICES CARE CARE CARE RELIEF • b enefits depend on how much and for how PERSONAL HOME COMPANION FOOT PEDIATRIC LIVE-IN CAREGIVER NURSING CARE MAKING CARE CARE CARE RELIEF long youSERVICES contributed while working in Canada PERSONAL HOME COMPANION FOOT PEDIATRIC LIVE-IN CAREGIVER NURSING CARE MAKING SERVICES CARE CARE CARE RELIEF • is paid separately from OAS PERSONAL HOME COMPANION FOOT PEDIATRIC LIVE-IN CAREGIVER NURSING CARE MAKING SERVICES CARE CARE CARE RELIEF • can apply as early as age 60 orPEDIATRIC delay after age 65 PERSONAL HOME COMPANION FOOT LIVE-IN CAREGIVER NURSING CARE MAKING SERVICES CARE CARE CARE RELIEF • if HOME the pensioner dies, spouse or common law PERSONAL COMPANION FOOT PEDIATRIC LIVE-IN CAREGIVER NURSING CARE MAKING SERVICES CARE CARE CARE RELIEF partner may apply for survivor benefits PERSONAL HOME COMPANION FOOT PEDIATRIC LIVE-IN CAREGIVER PERSONAL CARE

CARE

MAKING

SERVICES

NURSING

CARE

ACCOMPANIED VISITS ACCOMPANIED VISITS ACCOMPANIED VISITS ACCOMPANIED VISITS ACCOMPANIED VISITS ACCOMPANIED VISITS ACCOMPANIED VISITS

RELIEF

PERSONAL CARE

HOME MAKING

COMPANION SERVICES

FOOT CARE

PEDIATRIC CARE

LIVE-IN CARE

CAREGIVER RELIEF

NURSING Allowance/Allowance for the Survivor PERSONAL HOME COMPANION FOOT PEDIATRIC LIVE-IN CAREGIVER NURSING 1-800-277-9914 CARE (non MAKINGtaxable SERVICES income) CARE CARE CARE RELIEF

ACCOMPANIED VISITS

PERSONAL CARE

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COMPANION SERVICES

FOOT CARE

PEDIATRIC CARE

LIVE-IN CARE

CAREGIVER RELIEF

ACCOMPANIED

ACCOMPANIED VISITS

NURSING VISITS To qualify: HOME COMPANION FOOT PEDIATRIC LIVE-IN CAREGIVER ACCOMPANIED NURSING SERVICES CARE CARE RELIEF VISITS • s pMAKING ouse or partner of a pensioner whoCARE receives PERSONAL HOME COMPANION PEDIATRIC LIVE-IN CAREGIVER ACCOMPANIED NURSING CARE MAKING or SERVICES CARE CARE CARE or RELIEF VISITS OAS a survivor fromFOOT a legal marriage PERSONAL HOME COMPANION FOOT PEDIATRIC LIVE-IN CAREGIVER ACCOMPANIED NURSING common law relationship CARE MAKING SERVICES CARE CARE CARE RELIEF VISITS • aged 60 to 64 years • meet legal status and residency requirements • income is below a specified amount PERSONAL HOME COMPANION FOOT PEDIATRIC LIVE-IN CAREGIVER ACCOMPANIED NURSING • apply the above number CARE MAKINGby calling SERVICES CARE CARE CARE RELIEF VISITS PERSONAL CARE

Guaranteed Income 1-800-277-9914 Supplement (GIS) (non taxable income) To qualify you need to: • be eligible to receive OAS • have little or no income You must apply for the GIS initially; benefits are normally renewed automatically after the first application if you do your taxes on time every year.

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no rth s ho r e 2014 s e ni ors D IR E C T O RY

Compassionate Care Benefit 1-800-206-7218 www.servicecanada.gc.ca

Veterans Affairs Canada www.veterans.gc.ca

This is an Employment Insurance (EI) special benefit that will pay up to six weeks to claimants who provide care or support to a gravely ill family member who has a significant risk of death. The claimant must have sufficient hours of insurable employment to qualify. Up to six weeks of leave may be taken, with job protection, to provide compassionate care to a family member.

Veterans Affairs Canada offers a range of services and benefits to qualified, eligible veterans (and their dependents), members and ex-members of the Armed Forces and of the RCMP. Benefits may include: • war veterans allowance - based on war service, income, age, or health • disability pension • health care e.g. dental, glasses, hearing aids, medication, equipment, contributions toward home care • funeral and burial expenses If veteran was receiving housekeeping, home maintenance or personal care help at time of death, widow may continue receiving benefit.

Disability Tax Credit www.cra.gc.ca

1-800-959-8281

Available to people with a severe and prolonged mental or physical impairment. The disability credit is a non-refundable tax credit used to reduce income tax payable on your income tax and benefit return. This amount includes a supplement for persons under 18 years of age at the end of the year. All or part of this amount may be transferred to your spouse or commonlaw partner, or another supporting person. It can be claimed retroactively to when the disability started, to a limit of 10 years.

Employment Insurance Benefits 1-800-206-7218 www.servicecanada.gc.ca Seniors who are employed and wish to continue working after age 65 are eligible for the same Employment Insurance benefits as other workers in Canada. You must meet the eligibility criteria.

GST/HST Tax Credit www.cra.gc.ca

1-800-959-1953

To receive this benefit four times a year, an income tax return must be completed. Submit an income tax form even if you do not have to pay income tax.

1-866-522-2122

Provincial Benefits Senior’s Supplement 1-866-866-0800 press #4, press #1 www.seniorsbc.ca/finances/security/ The Senior’s Supplement is a provincial top-up to the federal Old Age Security (OAS)/Guaranteed Income Supplement (GIS) payment. The Senior’s Supplement ensures a conditionally guaranteed minimum income level for residents of BC and is paid to low-income residents of BC who are 65 years of age and older and who are receiving OAS/GIS or federal Allowance (formerly Spouse’s Allowance). The maximum rate is $49.30 per single senior and $120.50 for senior couples.

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Come in and choose your ✓ size ✓ colour ✓ fabric.

SOFAS • LOVESEATS • OCCASIONAL CHAIRS • OTTOMANS • SOFA BEDS • FABRICS • LEATHERS

The store that friends tell friends about! Celebrating 16 years on the North Shore.

1405 Pemberton Avenue • NORTH VANCOUVER • 604.988.8271 Monday - Saturday 9:30-5:30 • Sundays 12:00-5:00

BECAUSE WE CLOSE ON SOME HOLIDAYS ~ PLEASE CALL TO CONFIRM WE’RE OPEN

no rth sh ore 2 0 1 4 senior s d irectory

Indigent Burial Services

604-660-1156

Fuel Tax Rebate www.sbr.gov.bc.ca

Funeral service costs may be paid for persons who die in BC if there are no other immediate sources of funds or assets.

ICBC Driver Discount www.icbc.com

1-877-388-4440

If you are an owner or lessee of a motor vehicle and are a person with a qualifying disability, you may be eligible for a refund of tax paid on fuel purchased for your vehicle. Registration is required (form FIN 119). After this has been accepted an application for refund will be sent to you (FIN 472).

604-661-2800

Seniors over 65 who drive for pleasure-use only may qualify for a 25% discount on their Basic Autoplan. If you have been approved for a fuel tax refund under the BC government Fuel Tax Refund program for Persons with Disabilities, then you may also qualify for a 25% discount on your Basic Autoplan, even if you don’t drive the vehicle you are insuring.

BC Sales Tax Credit www.rev.gov.bc.ca

Seniors Not Receiving Old Age Security 1-866-866-0800 North Shore Office: 1050 Churchill Crescent If you are 65 or over and not receiving the Old Age Security Pension or its supplement [GIS] [e.g. if you have not been in Canada for 10 years] you may be eligible for some limited assistance from the Ministry of Social Development. Eligibility is based on sponsorship status, income, assets and shelter costs. If you receive income assistance during the sponsorship period, the sponsor is in default and the provincial government is in a legal position to pursue the debt against the sponsor.

1-800-959-8281

The Provincial government offers a sales tax credit of up to $75 per person for low income families or individuals residing in BC on December 31 of the year for which the income tax return is submitted. This refundable tax credit is claimed when filing your T-1 Income Tax return.

RAT C L I F F & COM P AN Y

LLP

Lawyers

WILLS, ESTATES & TRUSTS Effective planning for the future If you die with no valid will, your spouse, partner or children may receive less than you wish. Without a valid will to indicate your wishes, the court will distribute your property according to provincial laws. We’ll help you plan your estate, build and preserve your wealth, and ensure your family and property are protected. For estates of all sizes, we provide expert advice tailored to your needs. If a love one has passed away, we’ll assist you in administering their estate or trust.

Peter Bonny Lawyer

Suite 500 East Tower | 221 West Esplanade | North Vancouver, BC V7M 3J3 | t 604.988.5201 | ratcliff.com

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Shelter Aid for Elderly Renters [SAFER] www.bchousing.org

604-433-2218

Provides direct financial assistance to eligible residents of BC who are age 60 and over who pay rent for their homes. You will not be eligible if you live in subsidized housing, a housing co-op, or receive provincial Income Assistance. The amount depends on the amount of rent paid and your monthly income. To qualify, you or your spouse need to have lived in BC for the full 12 months immediately preceding your application and meet other eligibility criteria.

Home Owner Grant www2.gov.bc.ca

1-888-355-2700

If you own your home, are 65 or older or have a disability, you are eligible for this grant, which is deducted from your property taxes. If the assessed value of the home is over a certain amount, the grant is lost regardless of age of the owner unless the owner is a low-income senior, a veteran or disabled.

Weâ&#x20AC;&#x2122;re making lives better. TM

BC Seniors Home Renovation Tax Credit www2.gov.bc.ca 1-800-959-8281 A refundable personal income tax credit that assists people aged 65+ with the cost of certain home renovations. The maximum credit is $1000 annually calculated as 10% of eligible expenditures. The credit is available to people who incur eligible expenses on or after April 1, 2014.

Municipal and other programs Property Tax Deferment www.sbr.gov.bc.ca

604-660-2421 or 1-800-663-7862

Property Tax Deferment is a low-interest loan program that assists qualifying homeowners in British Columbia to pay the annual property taxes on their principal residences. You may qualify if you are 55+, a widow/er or disabled. You must have and maintain 25% equity in your home. Applications are available on line or from you local municipal office.

Taking Care Attentive visits, delicious meals and light housekeeping.

Enriched Care Medication management and support with lifeâ&#x20AC;&#x2122;s essentials.

Vital Care Daily, live-in nursing and complex caring.

Call today for a FREE Caring Consult.

604.961.5533

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City of North Vancouver North Vancouver District West Vancouver District

604-983-7316 604-990-2488 604-925-7032

does not exceed $40,000 per year. Clinics operate during March and April and home visits can be arranged. Call above number for clinic locations.

Health & Support Services

Community Support Canadian Cancer Society 1-888-939-3333 www.cancer.ca Vancouver Regional Office: 604-253-8470 Provides limited, short-term financial assistance towards certain cancer symptom management medications as well as travel and accommodation to cancer-related medical appointments, through a partnership with the BC Cancer Agency. Applicants are interviewed for eligibility by an authorized CCS volunteer who conducts a confidential needs assessment.

Credit Counselling Society www.nomoredebts.org

604-527-8999

Offers confidential credit counselling, debt repayment and consolidation programs and personal budget planning. Counselling appointments are in-person or by telephone and are free, non-judgmental and solution-focused. Nominal sliding fee scale for debt repayment programs. Educational workshops and presentations available on credit and debt management as well as budgeting.

Income Tax Clinics 604-985-7138 North Shore Community Resources Trained volunteers prepare income tax returns for single people whose income does not exceed $30,000 per year or for couples whose income

MEDICAL CLINICS (walk-in) Please call individual clinics for hours

North Vancouver Capilano Medical Clinic

604-988-3443

Capilano Mall, 935 Marine Drive

High Needs Clinic

604-984-3777

148 East 15th Street Hours: 9 am - 12 pm, Monday - Friday Provides health care services to vulnerable people who have medical, mental health, and/or socioeconomic challenges and no access to a regular family physician.

Lonsdale & 17th Medical Clinic

604-983-0054

1616 Lonsdale Avenue

Lonsdale & 19th Medical Clinic

604-987-3347

#108 - 1940 Lonsdale Avenue

Lower Lonsdale Medical Centre 604-980-2128 #230 - 150 West Esplanade

Your Independence & Self-Reliance Solutions ➤ Shop & Drop ➤ Odds & Ends ➤ On-Call Chauffeur

Janice Fletcher 604-992-8072

•

An Elderberry is a healing remedy to ones’ immune system. Our personal assistants are your remedy for independence and selfreliance. We take care of things you no longer want to so you maintain engagement in all areas of life. Our approach is friendly, health-oriented and tailored to your needs, we serve you. ~Janice Fletcher Owner Elderberry Senior’s Support Service

www.elderberryseniors.ca

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Lynn Valley Medical & Travel Clinic

604-988-5389

Ocean Walk Medical Clinic

604-925-1884

1884 Marine Drive

#102 - 1200 Lynn Valley Road

Mount Seymour Medical Clinic

Park Royal Medical Clinic 604-904-7712

Mezzanine - 333 Seymour Boulevard (above Real Canadian Superstore)

North Vancouver Medical Clinic

Park Royal Village Medical Centre

604-986-3627

604-922-7390

560 Park Royal North

604-922-7372

J2 - 925 Main Street, beside Pharmasave

115 West 16 Street

Provincial Health SErvices

Park & Tilford Medical Clinic

604-983-2442

#1005 - 333 Brooksbank

Pemberton & Marine Medical Clinic

604-986-0677

1256 Marine Drive

West Vancouver Caulfeild Village Medical Clinic

604-922-1544

#220 - 5317 Headland Drive

HealthLink BC

811

A trained health service representative will answer 8-1-1 telephone calls, and where appropriate, calls will be transferred to a registered nurse, pharmacist or dietitian for further information and advice. The 8-1-1 service can provide assistance with answers to questions about a variety of health topics, help in identifying symptoms and advice on when to seek medical treatment. 8-1-1 has translation services available in over 130 languages.

Seniosrs tate Real E list Specia

Thinking of downsizing? We can take care of all your needs, from selling and buying, transferring title and legal services. Moving doesn’t have to be stressful. Contact us for a one on one meeting in your home.

NOTARY PUBLIC Dianna-Lynn Lund

• Real Estate Purchases/Sales • Powers of Attorney • Wills/Representation Agreements

• Mortgages • Notarizations • Advanced Medical Directive

604-988-6668

Since 1989

3010 Lonsdale Avenue, North Vancouver, BC, V7N 3J5 • EMAIL: diannalund@telus.net • WEB: www.diannalund.com

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Medical Services Plan 604-683-7151 Automated Service (24 hours per day, 7 days per week) www.health.gov.bc.ca/msp Offers basic medical coverage to residents of British Columbia. New residents to the province are eligible for coverage after a waiting period of the remainder of the month of arrival plus two full months. MSP pays all medically required services of physicians and surgeons (and dental surgery if performed in a hospital). Routine eye exams are a benefit for people under the age of 18 years and for those 65 years and older. MSP also includes psychiatrist (when referred by doctor) and surgical podiatry. To be covered by MSP you must apply and pay monthly premiums. If your income is low, you are a Canadian citizen or landed immigrant and have lived in Canada for the last 12 months you may be eligible to receive Premium Assistance. For people who receive Premium Assistance, MSP also pays the cost of a combined annual limit of 10 visits for chiropractic, massage therapy, naturopathy, physical therapy, acupuncture and non-surgical podiatry when performed by a practitioner enrolled with MSP. (MSP pays $23 for each visit, patient is responsible for any charge over and above.) Among the services not covered by MSP are dental services (other than dental surgery performed in a hospital), eyeglasses, hearing aids and other equipment, annual or other examinations where there is no medical

requirement e.g. for driving a motor vehicle or life insurance purposes, or the services of counsellors or psychologists. If you lose your Care Card, call Seniors One-Stop (604-983-3303 or 604-925-7474) for information on how to get it replaced.

PharmaCare 604-683-7151 www.health.gov.bc.ca/pharmacare BC PharmaCare Program helps British Columbians with the cost of eligible prescription drugs and designated medical supplies. The lower your income, the more assistance the government provides. Register by calling 604-683-7151 or on-line at www.health.gov.bc.ca Under Fair PharmaCare, your family is responsible for the cost of your prescription drugs until you have paid your full deductible. After reaching your deductible, PharmaCare pays the majority of eligible prescription costs and you are responsible only for a co-payment. Your co-payments continue until the annual maximum based on your familyâ&#x20AC;&#x2122;s income is reached. After that, PharmaCare pays the full amount of all eligible prescription costs. The monthly deductible payment option allows you to spread the cost of the deductible over the full year. This option benefits families who have high prescription costs by allowing them to distribute their prescription drug costs over the course of the year and receive PharmaCare assistance with all eligible prescription costs.

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VANCOUVER COASTAL HEALTH

Home and Community Health Services

www.vch.ca

Vancouver Coastal Health is responsible for planning, funding, coordinating and delivering health services in the geographic areas ranging from the Central Coastal and Bella Coola Valley through the Sea to Sky and Sunshine Coast, the North Shore, Vancouver and Richmond. Telephone listings for the various services and locations operated by VCH can be found in the blue pages of the Telephone Directory. Some services have been listed below for your convenience.

lions gate hospital Acute Care

Lions Gate Hospital

604-988-3131

231 East 15th Street, North Vancouver

Discharge Planning Contact the head nurse on the particular ward Emergency Department

604-984-5799

Emergency Department Social Worker

604-984-5855

Support for patients and their families in dealing with illness.

Palliative Care Program

604-984-3743

Physical care and emotional support for terminally ill patients and their families.

Patient Information

604-988-3131

Rehabilitative Services

604-984-5809

Support for patients and their families dealing with communication disorders, occupational therapy and physiotherapy needs.

Social Work

604-984-5810

A wide range of community-based, supportive health care services are available to persons with health problems and disabilities who need support and assistance. Services include assessment, individual service delivery plan, coordination of health services and referral to appropriate community resources. Services are provided in community health centres, patient’s homes, in the community and in residential facilities.

Home Support Services

604-986-7111

Home Care is a supportive service that is designed to supplement, rather than replace, the efforts of individuals to care for themselves at home with assistance of family, friends and community. Services include monitoring of nutritional needs, assisting with activities of daily living such as bathing, dressing, mobility and transfers, safe medication management, prevention of falls, respite for caregivers, and socialization in the community. Home Care Services are subsidized services that are available for eligible clients who are living at home and have acute, chronic, palliative or rehabilitative health care needs. A referral to the home care program can be made by anyone and you are eligible for service if you are a non-sponsored Canadian citizen or permanent resident, have lived in British Columbia for the previous 3 months and are 19 years of age or older. After referral you may be visited in your home by a care coordinator who will assess your needs and identify the type and amount of service required. If you choose to hire a caregiver privately be sure to check references. Many of these individuals

Aging Parents? We Can Help. Home Care Assistance is the leading provider of professional in-home care for seniors in the North Shore because...

• Our caregivers are screened, bonded, and insured and undergo additional training at our very own Home Care Assistance University. • Home Care Assistance helps with meals, personal care and hygiene, mobility, housekeeping and laundry, transportation and more to support independent living at home • We train our caregivers in the Balanced Care Method™, which emphasizes physical activity, mental stimulation, healthy nutrition and social interaction.

Call today for a FREE in-home assessment. 778-279-3634 • www.homecareassistancevancouver.ca

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and agencies are skilled and caring. However, it is a sensible precaution to look into the background of those who will have access to your home.

Adult Abuse & Neglect Program 604-904-6200 (Mon. to Fri. 9:00 am - 4:30 pm) This program receives reports, provides consultation, and coordinates responses to adults who are abused, neglected or self-neglected. These people may be unable to seek support and assistance on their own due to restraint, physical or mental limitation or illness, disease, injury or other conditions that affect their ability to make decisions about the abuse and neglect. Referrals to this Program will be responded to in accordance with the Adult Guardianship Act. Referrals may come from professionals or community members. Referral sources are kept confidential.

Adult Day Centres North Vancouver

604-904-3550

Margaret Fulton Centre, 1601 Forbes Avenue

West Vancouver

604-904-6231

990 22nd Street Admission to Margaret Fulton and West Vancouver ADC is arranged by calling North Shore Home & Community Health Services at 604-986-7111. This program operates 5 days a week at both sites and offers nursing supervision, health monitoring, personal care assistance, recreation and a nutritious lunch. A Community Bathing Program is available at Margaret Fulton Centre. Transportation is available to both sites.

Assisted Living Includes rental accommodation, hospitality services, as well as personal care services to individuals in need. If you are living alone, isolated, and need help with meals and personal care, this may be an option for you. There are three subsidized Assisted Living units on the North Shore: Cedar Gardens and Churchill House in North Vancouver and Kiwanis Manor in West Vancouver. Access to subsidized Assisted Living is through Community Health Services at 604-986-7111.

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Churchill House and Amica at West Vancouver offer private pay Assisted Living. Call each property for pricing information.

Community Bathing Program

604-904-3550

The Community Bathing Program is available to eligible seniors and others with disabling chronic care problems. Services include a hydrosound tub and access to a bath once a week in a wellequipped, suitably private environment that is staffed all times by a bathing program assistant.

Community Care Facilities Admission to a subsidized residential facility is made on a prioritized basis using a standardized assessment process. Contact Intake (604-983-6740) or your case manager at North Shore Home & Community Health Services (604-986-7111). Admission procedure does not apply to nonsubsidized care facilities. To qualify for residence in a subsidized Care Facility: • The client must require 24 hour supervision and continuous professional care. • The client’s degree of risk is not manageable within available community resources and services (including supportive living environment). • The client has agreed to accept admission into a facility, and to occupy the first available, appropriate bed within 48 hours of being advised.

1250 Cedar Village Crescent

604-904-6400

1200 Cedar Village Close, V7J 3P3

Churchill House

604-904-1199

150 West 29th Street

Evergreen House

604-988-3131

231 East 15th Street, V7L 2L7

Kiwanis Care Centre

604-924-8300

2444 Burr Place, V7H 3A5

Lynn Valley Care Centre

604-988-4181

(private & subsidized beds available) 1070 Lynn Valley Road, V7J 1Z8

The Summerhill

604-980-6525

(private) 135 West 15th Street

Sunrise of Lynn Valley

604-904-1226

(private) 980 Lynn Valley Road, V7J 3V7

West Vancouver: Amica

604-921-9181

(private) 671 Clyde Ave

Capilano Care Centre

604-926-6856

525 Clyde Avenue, V7T 1C4

North Vancouver: Cedar Garden

Cedarview Lodge

604-904-6435

Hollyburn House (private) 2095 Marine Drive, V7V 4V5

604-922-7616

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Inglewood Care Centre

604-922-9394

Serves the residents who live north and south of the Upper Levels Highway between the Capilano River and Lynn Creek.

604-925-1247

West Community Health Centre

(private & subsidized beds) 725 Inglewood Avenue, V7T 1X5

West Vancouver Care Centre 1675 - 27th Street, V7V 4K9

Community Health Centres There are interdisciplinary community health teams to provide the public with primary health care services.

East Community Health Centre

604-904-6450

Parkgate Community Centre, 2nd floor 3625 Banff Court, North Vancouver, V7H 2Z8 Serves the residents who live east of Lynn Creek.

Central Community Health Centre

604-983-6700

5th floor, 132 West Esplanade North Vancouver, V7M 1A2

604-904-6200

2121 Marine Drive, West Vancouver, V7V 4Y2 Serves the residents who live in West Vancouver, Lions Bay, and Bowen Island.

Chronic Disease Education Centre 604-984-5752 Provides diabetes education program, nutritional counselling and footcare program. Clients must be referred by their doctor. Located at the West Vancouver Community Health Centre.

Dietitian 604-983-6700 Nutritional assessment and counselling can be provided from the local health department. You may also talk to a Dietician at HealthLinkBC (call 8-1-1).

pRouD MEMBERS oF ThE noRTh ShoRE SEnIoR SERvICE pRovIDERS

Kathy Suffel

Carl PArker

Sussex Realty West Vancouver 604.925.2911

BA, llB

778.989.5570

604.619.1281

ksuffel@sutton.com • www.kathysuffel.com

www.carl-parker.com • carlhparker@gmail.com

Making your decision to downsize easier . . . step by step.

Earning your trust and taking care of your referrals.

When you make the important decision to sell the home you love because your lifestyle is changing, I will help you every step of the way. Professional, persistent and thorough, I will ensure your move from one happy home to the next is simplified, much less stressful and done with ease and comfort.

Working alongside family and friends through each step of the downsizing process. We are connected to senior specialists: Trades People, Stagers, Lawyers and Notaries. Call me for a no-charge consultation.

CERTIFIED SEnIoRS REal ESTaTE SpECIalISTS® Why use a SRES®? Call us or visit: seniorsrealestate.com/why-use-sres

CERTIFIED aCCREDITED BuyERS REpRESEnTaTIvES®

N O rth S hO r E 2014 s e ni ors d Ir E C t O rY

Geriatric Outreach Program

604-904-6200

Provides in-home specialized assessment and treatment of community-dwelling, frail adults aged 65+ who have multiple, complex problems that threaten their health and independence. helps caregivers plan for the care of the older adult who needs assistance. referrals can be made by a doctor or community health team member. the program serves seniors living on the North Shore from Lions Bay to deep Cove.

Home Care Services

604-986-7111

Services can be provided through Vancouver Coastal healthâ&#x20AC;&#x2122;s North Shore home assessment process or purchased privately. See home Support Services.

Health & Home Care Society of BC

604-327-9525

Family respite Centre, 2711 East 49 Avenue, Vancouver Provides respite beds that can be accessed by North Shore residents.

Home Care Nursing

604-983-6700

this program provides assessment, direct nursing care, support and service co-ordination to clients in their homes. Focus is on client goals for health, client independence and autonomy.

Home Rehabilitation Services

604-986-7111

Physiotherapy and Occupational therapy services are provided to homebound and/or those that require comprehensive home Management Safety Assessment. Promotes and maintains a clientâ&#x20AC;&#x2122;s optimal functional independence in a safe

home environment and will help determine the need for specific medical equipment and supplies. Call Seniorsâ&#x20AC;&#x2122; One Stop (604-983-3303) for private physiotherapists who make home visits.

Immunization the local health department provides free flu clinics every fall for seniors and administers adult, non-travel immunization throughout the year. Call your Community health Centre for information.

North Shore Hospice

604-904-6178

Older Adult Mental Health Team

604-904-6200

319 East 14 Street, North Vancouver Provides care for patients with a prognosis of 3 months or less and who are registered with the North Shore Palliative Program. the hospice has 15 single resident rooms. Also provides a palliative day program for non-residents. referral needed by Physician or Community health Nurse.

Provides mental health outreach, assessment and treatment by an interdisciplinary team to North Shore residents aged 70 and over who are experiencing complex mental illness, substance use, or abuse, neglect or self-neglect. Adults under 70 years of age with dementia will be considered on an individual basis. Services include: consultation, assessment, treatment, rehabilitation and education. Also provides treatment to clients with substance use and group support groups through the StrIVE group, financial/legal competency assessments, as well as psychosocial rehabilitation through the North Shore Bright Spot group.

Providing in home support for seniors on the North Shore and Vancouver since 2009. Providing seniors with non-medical, in home care, companionship, accompaniment, and their daughter do list. Call for a no obligation conversation.

778-990-8315

www.daughterforaday.ca

PROUD MEMBER OF

N Orth Sh OrE 2 0 1 4 senior s d IrECtOrY

OASIS Program http://oasis.vch.ca

604-904-6177

#241 - 2121 Marine drive, West Vancouver the osteo arthritis service integration system is an assessment, education and referral program that helps people with osteoarthritis self-manage their condition and access support services at any stage of the disease. the interdisciplinary team is made up of physiotherapists, occupational therapists, nurse clinicians and dieticians who assess the client’s needs, develop an action plan and assist in accessing support services.

Respite Program

604-986-7111

respite is available to caregivers of clients who are registered with the home Care Services program. respite may be provided in the home or by the client attending an Adult day Centre. Subsidized respite beds, located in community care facilities, are available for longer periods of time and are accessed through the case manager. In addition, Amica at West Vancouver, hollyburn house, Lynn Valley Care Centre and Sunrise of Lynn Valley provide private respite beds that

may be accessed by contacting the facility. the health & home Care Society in Vancouver also has respite beds that can be accessed by North Shore residents: 604-327-9525.

health and suPPort Alano Club of the North Shore www.northshorealano.com

604-987-4141

176 East 2nd Street, North Vancouver Provides a safe, clean and alcohol free environment for recovery groups.

Alcohol and Drug Addiction Program - “Stepping Stones”

604-904-6180

Stepping Stones is a holistic day program for addiction and substance abuse. It is also open to people who have a mental illness in addition to substance abuse.

Alcohol and Drug Information and Referral Service 604-660-9382 Provides 24-hour information and referral to a

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variety of drug and alcohol counselling, detox, treatment, and support groups for individuals and family members.

Avalon Womenâ&#x20AC;&#x2122;s Centre

604-913-0477

#203 - 657 Marine Drive, West Vancouver Provides supportive drop in environment with resources and meetings for women seeking recovery from addiction.

Alzheimer Society of BC Resource Centre 604-984-8348 (North Shore & Sunshine Coast) www.alzheimerbc.org

#212 - 1200 Lynn Valley Rd, North Vancouver Helps those concerned with or facing dementia build the knowledge, skills, and confidence to maintain quality of life. Resource Centres offer information, educational opportunities, support groups.

Arthritis Answers Line

604-875-5051

Trained volunteers provide general information, emotional support, assistance to locate community resources and guidance to access the health care system.

Arthritis Society 604-714-5550 www.arthritis.ca 1-800-321-1433 Provides information, education and social support for those with arthritis. Raises funds for research, advocacy, community based self management programs, and public forums.

BC Ambulance Service (non-emergency number) www.bcas.ca

604-872-5151

The cost of transporting a BC resident, (covered by MSP), by ambulance is subsidized by the Province of British Columbia. Where an emergency medical problem requires that you be transported by ambulance, msp recipients will be billed a user fee of $80. Those receiving MSP Premium Assistance may have charges waived by calling 1-800-665-7199. When an ambulance is called to a residence, care facility or patientâ&#x20AC;&#x2122;s place of employment and transportation is not required or is refused, a response fee of $50 is charged.

BC Balance and Dizziness Disorders Society 604-878-8383 www.balanceanddizziness.org Provides information and support for persons with balance, dizziness and all vestibular disorders. The Society sponsors talks by professionals, compiles lists of support and information resources and holds 5 meetings per year in Vancouver.

Canadian National Institute for the Blind (CNIB) www.cnib.ca

604-431-2121

Works with people experiencing any degree of low vision. Help includes counselling, rehabilitation, teaching, orientation and mobility adjustments. Call CNIB Intake Services for information.

Eye Deal

604-922-7013

Support Group for people with low vision. The program consists of guest speakers and sharing of information. Meets 3rd Monday of each month at 10 am - 11:30 am at the West Vancouver Seniors Activity Centre. $2.25 drop in fee.

Do you want to live well with arthritis or osteoporosis? My Source Fitness Centre can help. We specialize in fitness training and fall prevention for men & women living with arthritis and osteoporosis. We offer fitness classes and personal training as well as balance, fitness, and lifestyle assessments. Join us today and start living your healthier lifestyle.

Fitness Centre Ltd.

604.805.7727

www.mysourcefitness.ca

N Orth Sh OrE 2 0 1 4 senior s d IrECtOrY

North Shore Disability Resource Centre www.nsdrc.org

604-985-5371

Provides residential services, community support, information and advocacy to individuals with disabilities and their families, including assistance with CPPd and PWd applications and reconsiderations.

North Shore Schizophrenia Society 604-926-0856 www.northshoreschizophrenia.org the support centre offers information on all major mental illnesses as well as personal support to family members.

North Shore Stroke Recovery Centre www.nssrc.org

778-340-5803

the Centre provides post-hospital peer-based support and continued recovery for stroke survivors and caregivers living in the community. Wellness and independence are the primary goals of this program.

Osteoporosis Society of Canada www.osteoporosis.ca 1-800-463-6842 Supports people who have, or are at risk for osteoporosis. Works to educate, empower and support individuals and communities in the riskreduction and treatment of osteoporosis.

Parkinson Society, British Columbia www.parkinson.bc.ca

604-662-3240

Provides education, events, and groups which provide social time to exchange experiences and

• Accessible chartered Bus Service • Custom fun outings • Birthday and special events

ideas for patients, family and friends. Monthly meetings are held on the 2nd Wednesday of each month from 1:30 pm - 3:00 pm at highlands United Church, 3255 Edgemont Blvd., North Vancouver. A Caregivers group is held on the 4th tuesday of every month at 10:30 am, at Amica, 659 Clyde Avenue, in West Vancouver.

counselling & suPPort Canadian Hard of Hearing Association – North Shore Branch 604-926-5222 www.chha-nsb.com Provides support and information for the public through presentations and social programs. Association works closely with other community groups to promote the installation of appropriate equipment in public places. regular meetings on the North Shore, “Sound Advice” workshop and educational presentations.

Cancer Connection (Canadian Cancer Society) www.cancer.ca

1-888-939-3333

Wherever you are in BC or Yukon, support from trained Cancer Connection volunteers is available to any adult with cancer.

Caregiver Support Program

604-982-3320

For those who provide emotional or practical support to an adult friend or family member. Learn how to access health care and community services, take the time to care for yourself, and increase your confidence in your caregiving skills. Join us in an atmosphere where it is okay to discuss the challenges and positive experiences of caregiving.

Need a lift? Candy Dart Shuttle is a fun, 1950s inspired passenger transportation resource influenced by the love of music from the era. We deliver first-class service, punctual pick-ups and memorable melodies to active seniors and baby boomers on the North Shore.

778.772.5483

www.candydart.ca • info@candydart.ca

no rth s ho r e 2014 s e ni ors d i r ect ory

Clinical Counsellors www.bc-counsellors.org

1-800-909-6303

The BC Association of Clinical Counsellors has a referral system accessible by phone or internet.

Family Services of the North Shore www.familyservices.bc.ca

604-988-5281

Clinical Counselling Services available to children, youth, adults – including seniors, couples and families who wish to make positive changes in their lives. Fees charged on a sliding scale.

Grief Recovery (North Shore) www.lmgr.ca

604-696-1060

Patient and Family Counselling Services of the North Shore Palliative and Supportive Care Program 604-988-3131 ext. 4701 Provides free counselling to patients and family members or care givers connected to the North Shore Palliative and Supportive Care Program of Lions Gate Hospital, which also includes the North Shore Hospice and Day program. Family members can also receive bereavement services following the loss of their loved one.

Self-Management 604-940-1273 Programs Toll Free: 1-866-902-3767 www.selfmanagementbc.ca

Program of education and group discussion offered over a six week time period. On-going support group may follow the initial program depending on the need of the participants. Evening meetings are offered at various times throughout the year. There is a registration fee, however if there is financial need, subsidies are available.

Free 6 week programs that provide practical suggestions to help overcome everyday obstacles to people with chronic health conditions by providing tools, tips and strategies to help you get more out of life. Program also provided online. Programs are also available that address Chronic Conditions, Chronic Pain, Diabetes and Arthritis/Fibromyalgia, and “Active Choices,” a personal telephone support program to encourage regular physical activity.

Living Systems Counselling www.livingsystems.ca

Seniors Peer Support

604-926-5496

Offers Bowen Family Systems Therapy to couples and families experiencing difficulty adjusting to some aspect of life. Fees charged on a sliding scale.

L.I.N.K.S. 604-925-7289 Matches older isolated adults with volunteers who assist with transportation and recreational options, the registration process, and the initial stages of participation until they gain confidence to “Live Independently and Keep Social.”

604-982-8333

Trained volunteers meet on a one-to-one basis with North Shore seniors to address challenges in relation to aging, relocation, loneliness, bereavement, retirement, relationships, etc. Confidential emotional support is free of charge. Languages spoken include English and Farsi, with access to Spanish and German. Regional member of Seniors Peer Counselling BC.

Personal Care Assistance & Home Support Services Visit our website for additional information

t. 604.924.5455 www.homecarewest.com

Helping People Live at Home.

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Medical eQuiPMent and suPPlies Adaptive Clothing

604-983-3303 or 604-925-7474

For a list of adaptive clothing suppliers call Seniors’ One Stop Information at the numbers above.

Aids to Independent Living 604-709-6600 A Canadian Red Cross Society Program www.redcross.ca Lends equipment including hospital beds and lifts. A financial eligibility test considers both monthly income and savings. An application is needed from your community health Occupational therapist or a Physiotherapist.

Capilano Community Services Society–Red Cross Health Equipment Loan Service www.capservices.ca

604-988-7115

1-800-855-0511

the telus relay Service provides specially trained operators to relay conversations by teletypewriter [ttY], Voice Carry Over [VCO] or hearing Carry Over [hCO]. telus relay Service offers free local calling. registered special needs customers have access to significant long distance savings.

Voice to TTY TTY to Voice TTY to TTY

1-800-855-0511 711 1-800-855-1155

Linda L. Billett

Western Institute for the Deaf and Hard of Hearing 604-736-7391 www.widhh.ca Communication Aids department and Showroom provides information, a hands-on display and rentals of assistive listening devices, signaling devices, telephone and television devices and ttYs. Offers “Lend-An-Ear” Loaner hearing Aid program, providing reconditioned hearing aids at nominal cost to individuals. Also offers a full service hearing clinic including hearing tests, evaluation and sales of new digital hearing aids, and speech reading classes. Employment counselling services also available.

Housing housing For seniors

Lends medical equipment, wheelchairs etc. for up to three months by donation. depends on availability. Must have referral from a health care professional stating type and/or size of equipment needed.

Telus Relay Service Assistance

the following is a listing of housing for seniors on the North Shore which rent for less than market value. BC housing units rent for 30% of household income; other housing providers have their own criteria for setting rental rates. Separate applications need to be made to each housing provider. housing placements are based on a variety of criteria so it is difficult to predict how long an applicant will wait. different housing providers have different criteria. Some complexes accept those aged 55 on a fixed income, low income or disability pension. Others will only accept persons aged 65 and over. Call Seniors’ One-Stop Information Line at 604-983-3303 or 604-925-7474 for a brochure.

SRES® (Seniors Real Estate Specialist)

As a Seniors Real Estate Specialist, my priority is to help seniors make wise real estate decisions. From selling the family home, managing capital gains and/or moving to a seniors community, I understand there are distinctive needs and factors to consider. If you have any questions, please don’t hesitate to contact me.

604.551.2614 | lindabillett@royallepage.ca NORTH SHORE

I will make your move stress-free.

Linda L. Billett 604.551.2614 The RefeRRed RealToR

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North Vancouver

Manor House

Anavets

(BC Housing Application for subsidy) 145 West 5th Street

604-874-8105

245 East 3rd Street

**Mount Seaview

**Capilano House

604-433-2218

(BC Housing application) 1551 Bridgman Avenue

604-433-2218

(BC Housing Application) 123 West 15th Street

** Grant McNeil Place

604-433-2218

(BC Housing Application) 202 1st Street West

604-984-9166

1215 St. Georges Avenue

Kiwanis Lynn Manor

604-984-9166

Kiwanis St. Andrews

604-984-9166

1480 St. Andrews Avenue

Kiwanis Towers

604-984-9166

170 West 2nd Street

Lions Manor (Deep Cove)

604-929-9499

4290 Naughton Avenue

Susan Young

150 West 2nd Street

**Saint Andrews Place

604-433-2218

Silver Lynn Apartments

604-904-4400

(BC Housing application) 95 St. Andrews Avenue

**Twin Towers

604-433-2218

(BC Housing application) 172 East 2nd Street

West Vancouver

2555 Whitely Court

800 Apex Avenue

604-984-9321

1335 East 27th Street

Kiwanis Carneby Place

Lions Plaza

604-433-2218

(BC Housing Application) 885 West 16th Street

Quay View Housing

**Chelsea North

604-451-6670

Capilano Tower

604-922-5220

(BC Housing application) 1475 Esquimalt Avenue

Kiwanis Court

604-926-0102

2151 Gordon Avenue

Kiwanis Manor

604-926-0102

959 21st Street

604-929-9499

Kiwanis Seniors Housing 2195 Haywood Avenue

I provide mobile dental hygiene care within the Greater Vancouver area for people who are unable to visit their dentist on a regular basis. No referral required.

Registered Dental Hygienist

778.383.2435 â&#x20AC;˘ www.dentalhygenix.com â&#x20AC;˘ susan@dentalhygenix.com

604-926-0102

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**Klahanee Park

604-433-2218

handrails, ramps, walk-in showers, bathtub grab bars and seats. Assistance up to $20,000 in the form of a grant or forgivable loan is available for home owners and landlords/tenants who meet the eligibility requirements.

(BC Housing application) 380 Klahanie Court

Libby Lodge

(BC Housing application) 6645 Nelson Avenue

**Sunnyside Manor

604-433-2218

Residential Tenancy Branch www.rto.gov.bc.ca 604-433-2218

604-660-1020

A provincial government agency that provides information to landlords and tenants about their rights and responsibilities. The branch also helps to resolve disputes related to tenancy, such as claims for damages to premises, return of security deposits or disputing an eviction notice.

(BC Housing application) 1495 Esquimalt Avenue **a single application can be used for any/all of these residences.

Senior Citizenâ&#x20AC;&#x2122;s Repair Service 604-529-1100

housing programs and services

Provides low cost, minor house repairs and maintenance to seniors and people with a disability living on fixed incomes in their own homes. Hours: Monday to Friday 9:00 am to noon.

Assisted Living â&#x20AC;&#x201C; See page 19.

Cooperative Housing Federation of BC www.chf.bc.ca

604-879-5111

Members own the cooperative housing development collectively and pay a monthly housing charge for units from the cooperative. An initial share must be purchased. For a list of cooperative developments call the above number or Seniorsâ&#x20AC;&#x2122; One Stop Information Line at 604-983-3303 or 604-925-7474.

Seniors at Housing Risk Outreach Program

604-723-9404

Provides assistance in finding housing for seniors who are homeless or at imminent risk of homelessness.

Seniors Services Society 604-520-6621 www.seniorsservicessociety.ca

Home Adaptations for Independence Program (HAFI) www.bchousing.org 604-646-7055

Provides information on housing options for seniors in the Lower Mainland and outreach support to those seniors who are homeless or at risk of homelessness across the Lower Mainland.

Financial assistance to help low income seniors and people with disabilities modify their home environment to enable them to continue to live independently. Adaptations include items such as

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Shelter Aid for Elderly Renters (SAFER) www.bchousing.org

604-433-2218

The SAFER program helps make rents affordable for BC seniors with low or moderate incomes. SAFER provides direct financial assistance to eligible residents of BC aged 60 or over who pay rent for their homes. You must have lived in BC for the full 12 months immediately preceding your application. The amount of subsidy you receive depends on the amount of your rent and on your monthly income.

Seniors’ Supportive Housing Private pay rental Supportive Housing is offered at The Summerhill and Churchill House in North Vancouver, and at Amica and Hollyburn House in West Vancouver. A subsidized Senior’s Supported Housing Program is offered to residents of Twin Towers & Anavets in North Vancouver, and Sunnyside Manor in West Vancouver by Vancouver Coastal Health. A Coordinator facilitates programs such as meals, chair exercises, yoga, nurse’s clinic, podiatry, health promotion presentations, brain fitness and monthly newsletters, and provides information and support for residents.

Smoke Alarm Program District of North Vancouver: 604-980-7575 City of North Vancouver: 604-980-5021 West Vancouver: 604-925-7370 North Vancouver Programs assesses, provides and installs smoke alarms and batteries and assesses home fire safety for seniors and people with disabilities who own their own homes (renters should talk to their landlords).

Tenant Information Line (TRAC) www.tenants.bc.ca 604-255-0546

Non-profit which provides information on tenants’ rights in the areas of evictions, repairs, security deposits, rent increases, and arbitration hearings.

Information Services BC211 211 www.bc211.ca Provides multilingual, 24 hour/7 days a week information about community, social and government services in BC, as well as access to the Red Book Online (a searchable database).

BC Centre for Elder Advocacy & Support (BCCEAS) www.bcceas.ca

604-437-1940

#370 - 1199 Pender Street, Vancouver Seniors Advocacy and Information Line provides support, information and referrals to callers. Legal Advocacy Program Offers advocacy and representation to older adults age 55+ on Tenancy, Debt, Pensions and Appeals, Assisted Living/Long Term Care, Discrimination, Abuse/Neglect, Financial Exploitation, Consumer Complaints, and Guardianship/Capacity.

Victim Services Program Helps victims of abuse or a crime to access the justice system in addition to providing practical and emotional support. Assistance can be • 24 Hour Service • Full Service Provider • Locally Owned & Operated Crematorium • Personalized Funerals • Pre-Arranged and Pre Funded Funeral Plans

The Only Canadian & Family Owned Funeral Service Provider on the North Shore.

“The McKenzie Family” - A Tradition of Trust.

604-926-5121

www.mckenziefuneralservices.com mckenziefuneralservices@telus.net

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provided over the phone and callers may remain anonymous. This service is available whether or not the older adult has reported the incident to the police or to anyone else. Serves people 50+. Also takes 3rd party (witness) statements. Seniors Reaching out to Seniors Program Offers free workshops on financial literacy and elder abuse.

BC Health & Seniors Information Line

1-800-465-4911

Access health and non-health related information on federal and provincial government programs for residents and seniors in B.C.

BC HealthGuide Handbook www.healthlinkbc.ca

1-866-580-3625

To add your phone number to the “Do Not Call List” for telemarketers, you must call from the phone number you want to register. Call 1-866-580-DNCL (1-866-580-3625). You’ll hear a message confirming that your phone number has been added to the national DNCL.

HealthLink BC

need to see a doctor, or go to the emergency room. The service is available for those who are deaf or hearing impaired at 711, and multilingual translation also available.

Information North Shore www.nscr.bc.ca

604-985-7138

#201 - 935 Marine Drive (2nd floor, Capilano Mall), North Vancouver, Vw7P 1S3 Provides drop-in and telephone information and referral to community services on the North Shore and the Lower Mainland. Publishes the Green Book, a directory of North Shore agencies, organizations and services. A wide variety of free brochures are available. Also offers tax return preparation service for low income residents.

Lionsview Seniors Planning Society 604-985-3852 www.lionsviewseniorsplanning.com

The BC HealthGuide Handbook answers your questions about common health concerns and includes information on prevention, home treatment, emergencies, when to call a health professional and healthy lifestyle choices.

“Do Not Call List” for Telemarketers

811

Call to talk to a registered nurse, pharmacist or dietitian for help with any health concern, any time of the day or night. Learn when you can treat a problem safely at home, or when you

Acts as a strong voice for seniors on the North Shore through research, planning and education. Promotes the participation of seniors in the ongoing coordinated planning and delivery of health, social and other activities that affect their quality of life on the North Shore. Lionsview hosts the Services to Seniors Coalition and the Seniors Planning Table for the North Shore.

North Shore Women’s Centre www.northshorewomen.ca

604-984-6009

131 East 2nd Street, North Vancouver Provides confidential, free information and referrals to a variety of services. Has a drop-in centre, a legal clinic, a resource library with resources on topics of interest to women, public access computers, and offers support groups and workshops throughout the year.

Concierge Service to Assist Seniors in Maintaining an Independent Active Life Respectfully Yours believes that engaging in the outside world brings energy and vitality to life. Our compassionate concierge will provide dependable accompaniment allowing our clients to engage in the activities of life they once enjoyed while supporting their efforts to maintain independence. • medical appointments • personal appointments • grocery shopping • personal shopping • exercise

Respectfully Yours

• lunch engagements • social events • day trips • paperwork & forms • personal liaison

604 290-6754

• home co-ordination • downsizing assistance • transition assistance • organizing & decluttering • errands of any kind

info@respectfully-yours.com www . respectfully-yours.com

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Seniors’ One Stop Information Line www.nscr.bc.ca

604-983-3303 Also: 604-925-7474

Provides information about and referral to North Shore services such as health, transportation, housing, financial, legal, recreation, education and volunteer opportunities. Assists with basic forms for pensions, housing, SAFER etc. Hours: Monday to Friday 9:00 am to 4:30 pm. Volunteers are in the office for two to four hours each day, and will return voicemails within 24 hours if not available.

Meal Programs & Shopping Food Bank – North Shore (NS Neighbourhood House)

604-987-8138

Harvest Project www.harvestproject.org

604-983-9488

Can assist you in contacting a provincial government program, service or person. If the government number you have to call is long distance and within BC, the operator will put you through free of charge. Hours: Monday to Friday, 7:30 am to 5:00 pm

1073 Roosevelt Crescent, North Vancouver Provides food, clothing and client care services for those at risk of homelessness. Focus is to work with clients to set goals, direct them to appropriate support services and assist in rebuilding their lives.

Service Canada Hearing Impaired (TTY): www.servicecanada.gc.ca

Nutrition Counselling

604-983-6700

Service BC Hearing Impaired (TTY): www.servicebc.gov.bc.ca

604-660-2421 604-775-0303

1-800-622-6232 1-800-926-9105

Callers can inquire about pension benefits, how to apply for the HST/GST credit or a social insurance number, get information about passport applications and taxes, locate their Member of Parliament and get general information about federal government programs and services.

225 East 2nd Street, North Vancouver Provides emergency food aid on Wednesdays 11:30 am to 1:00 pm (except Wednesdays when Income Assistance cheques are issued). Free soup served at 10:30 am on these days. Proof of residency is required.

Nutritional assessment and counselling can be provided by the local health department. Another source of information is HealthLinkBC at 8-1-1.

Hot Meals in the Community Congregate Meal Program “Diners’ Club”

604-904-6483

A three course hot meal is offered at a number of North Vancouver locations on various days of the week at 5:00 pm for only $6.00. A lunch ($4.00) is also served on Wednesdays at 12 noon at Molly Nye House, 940 Lynn Valley Road.

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John Braithwaite Community Centre

604-982-8300

North Shore Volunteers for Seniors

604-922-1575

145 West 1st Street, North Vancouver Soup and sandwiches served on Wednesdays, and hot meals on Fridays, 11:45 am - 1:00 pm. Cost is $6.00.

275 21st Street, West Vancouver Tuesday Bridge and Luncheon at 12:00 noon and Wednesday Activities and Luncheon at 12:00 noon.

Parkgate Community Centre

604-983-6350

3625 Banff Court, North Vancouver Soup & sandwich Mon. & Wed.11:30 am -1:00 pm. Cost is $6.00/$5.00 for Seniors Centre card holders. Diner’s Club meals on Tuesday 5:00 pm 6:00 pm: $6.00. Call 604-904-6483 the day before to reserve. Parkgate bus service can also pick up clients free of charge.

St. Andrews United Church

604-985-0408

1044 St. Georges Avenue, North Vancouver

Free community lunch Thursdays at noon. St. Andrews also has a free community dinner on the Friday (6:00 pm) prior to the distribution of Social Service cheques.

Silver Harbour Seniors’ Activity Centre

604-980-2474

144 East 22nd Street, North Vancouver Full course, hot meal available Mon. to Fri. 11:45 am to 1:00 pm. Soup/sandwiches: 11:30 am - 1 pm. Light refreshments available Mon. to Fri. 9:30 am to 2:30 pm. Takeout available.

West Vancouver Seniors’ Activity Centre

604-925-7280

695 21st Street, West Vancouver Cafeteria open: Monday to Friday: 9:00 am to 3:30 pm Saturday & Sunday: 10:00 am to 2:00 pm Dinner: Tuesday & Thursday: 5:00 pm to 7:00 pm Hot lunches everyday: 11:30 am to 1:30 pm

Meals at home Meals on Wheels

604-922-3414

A volunteer service which delivers meals to ill, disabled, or elderly North Shore residents who are unable to prepare nutritious meals for themselves. Meals are delivered Mondays, Wednesdays and Fridays between 11:30 am and 1:00 pm. Office Hours: Mon., Wed., Fri., 8:30 am to 1:00 pm.

Salvation Army: New Hope Cuisine 604-988-7225 www.northshoresalvationarmy.com 105 West 12th Street, North Vancouver Frozen full course meals are available to be picked up Monday to Friday, and Saturdays 10:00 am 4:00 pm. The cost is $1.00 Soup, $3.50 Casserole, $4.00 Full Meal. Call ahead to order or drop in. Delivery available. Call Seniors’ One Stop at 604-983-3303 for a list of private companies that deliver.

Shop by Phone North Vancouver Deliveries Marketplace IGA

604-985-4431

150 West Esplanade, North Vancouver

Want to learn more about computers, the Internet, Social Media, eReaders or ebooks? Attend one of our free workshops! Call or visit any of our branches for workshop dates and times.

www.nvdpl.ca

Lynn Valley Main Library 1277 Lynn Valley Road 604-984-0286

Capilano Branch 3045 Highland Blvd. 604-987-4471

Parkgate Branch 3675 Banff Crt. 604-929-3727

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Orders under $25: delivery charge of $10; Orders over $25 are free. Orders taken: Wednesdays 8:00 am to 10:00 am. Same day delivery

Queensdale Market

604-987-6644

3030 Lonsdale Avenue, North Vancouver

Minimum order: $25 Orders taken: Tuesdays and Wednesdays 9:00 am to noon. Same day delivery.

Shopping 4 Neighbours

604-990-9026

Volunteer will call clients to take orders. Registration required. Shopping done at the Queensdale Market, 3030 Lonsdale Avenue, North Vancouver. Orders taken: Tuesday for delivery on Wednesday.

Thrifty Foods Sendial Program

1-800-667-8280

845 Marine Drive, North Vancouver

To register call the above number or visit www.thriftyfoods.com

West Vancouver Deliveries Marketplace IGA

604-913-3056

Orders taken: Monday & Wednesday 8:30 am to 11:00 am. Same day delivery.

Dairyland Foods www.morethanmilk.ca

604-421-4663

Offers a wide variety of products including dairy, coffee/tea, bread, bacon, cookies, soap, organic food, pet food and more. Orders taken: Monday to Friday, 8:00 am to 3:00 pm. Delivery once/week depending on neighbourhood.

Shopping Discounts for Seniors Safeway: On the first Tuesday every month offers 10% off to everyone who spends a minimum of $35 on groceries. Sears Canada: Day varies each month (check with store). 10% discount to those 55+ Shoppers Drug Mart: Last Thursday every

month: 20% discount (Optimum card holders 55+)

Canopy Integrated Health 149-1233 Lynn Valley Rd. North Vancouver, BC Services Offered: • Hearing Assessments • Selecting and fitting hearing aids • Recommending assistive listening devices

www.hearathome.com 778-340-1101

Good old-fashioned “Right to your home”

customer service

• Regular hearing checks to monitor any changes • Training to improve listening and communication skills • Training and support for family members and caregivers • DVA, NIHB & Disability Provider

Serving: North/West Vancouver Vancouver Burnaby New Westminster Richmond Coquitlam Squamish

Founder & Member of Senior Service Partners Providers-–North NorthShore Shore

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The Bay: First Tuesday every month:

HandyDART

For more information about seniors discounts, please contact Seniors’ One Stop at 604-983-3303 or 604-925-7474

Those registered with HandyDART may call and make a booking for a trip to a grocery store. Clients must arrange for the store to deliver groceries. (HandyDART allows only one bag per person).

15% discount to those 60+.

Shopping Programs Capilano Community Services Society – Seniors’ Hub, North Vancouver www.capservices.ca

North Shore Volunteers for Seniors www.nsvs.ca 604-988-7115

• Grocery shopping is done in combination with other programs such as walking program, neighbourhood coffee groups, or medical appointments • “Shopping with Doris” – North Van clients who need an escort are accompanied door to door for grocery shopping. Tuesday, 1:00 pm to 2:30 pm and Friday 1:30 pm to 3:00 pm. •A shuttle service between Woodcroft, the Plaza, Lions Manor, Klahannee Park, Park Royal Towers and Park Royal Shopping Centre is offered Fridays 9:45 am - noon.

604-575-6600

604-922-1575

One-to-one volunteers may accompany seniors for light shopping.

Parkgate Community Centre Seymour Access Bus

604-983-6350

F ree service for frail and/or isolated seniors living east of the Seymour River. A fully accessible bus picks up and drops off door to door. Available every Friday to and from Lynn Valley Shopping Centre to shop, visit and/or have a light lunch. Trained staff and volunteers provide assistance.

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Personal Security BC Identification Card (BCID) 604-661-2255 125 East 13th Street, North Vancouver BCID cards are very useful if you are not a driver and do not have a driver’s license. Take one piece of primary identification and one piece of secondary identification to the Driver’s Licensing Office. Pay the BCID card fee ($15 for those over 65 and free to those giving up their license) and have your photo taken. Your new card will be mailed within 4-6 weeks. Valid for 5 years.

BC Securities Commission: InvestRight for Seniors 604-899-6854 www.investright.org or 1-800-373-6393 Through InvestRight, the BC Securities Commission offers independent, unbiased information to help seniors avoid fraud and make informed investment decisions. It can also help family and friends recognize the warning signs that someone they love is the target of fraud, or dealing with investment losses. Speak to someone in the BCSC Inquiries group, 8:30 a.m. to 4:00 p.m. Or visit InvestRight.org online 24/7.

Consumer Protection BC 604-320-1667 www.consumerprotectionbc.ca Offers information and services to help consumers

handle unscrupulous business practices. Regulates travel agents, cemeteries and funeral services, debt collection agencies and bailiffs. Hours: Mon. to Fri.: 8:30 am to 4:30 pm

Crime Prevention and Community Policing North Vancouver RCMP

604-969-7423

Lower Lonsdale Community Policing Centre

604-969-7464

District Crime Prevention Centre

604-990-2342

147 East 14th Street, North Vancouver

112 East 3rd Street, North Vancouver

North Vancouver District Hall, 355 West Queens Road, North Vancouver The Community Policing Centres operate various programs for the residents of the City and District of North Vancouver. These programs include Child ID, Lock Out Auto Crime, Speed Watch, Graffiti Eradication and Citizens’ Crime Watch.

Elder Abuse Resources If you are being treated badly by someone close to you, you don’t deserve it. You can do something about it.

POLICE EMERGENCY NUMBER NON EMERGENCY NUMBERS: Adult Abuse & Neglect

604-904-6200 ext 4124

(Monday - Friday)

Hollyburn Funeral Home Worldwide repatriation services Guaranteed pre-arranged funeral plans, burial or cremation Professional and caring staff available 24 hours a day, 7 days a week We honour all wishes of the family and carry them out with personal service

OUR FAMILY SERVING YOUR FAMILY SINCE 1935

911

1807 Marine Drive, West Vancouver, BC V&V 1J7 West Vancouver: 604.922.1221 • North Vancouver: 604.985.3454 www.hollyburnfunerals.com

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Emergency Social Services (after hours) 1-866-660-3194 North Shore Community Resources

Seniors Advocacy and Information Line Provides support, information and referrals to callers. 7 days a week (excl. holidays) 8 am - 8 pm. Legal Advocacy Program Offers advocacy and representation to older adults age 55+ on Tenancy, Debt, Pensions and Appeals, Assisted Living/Long Term Care, Discrimination, Abuse/Neglect, Financial Exploitation, Consumer Complaints, and Guardianship/Capacity.

604-985-7138

North Shore Women’s Crisis Line (24 Hr.) 604-987-3374 Office of the Public Guardian & Trustee (financial abuse of vulnerable adults)

604-775-1007

Police – North Vancouver

604-985-1311

Police – West Vancouver

604-925-7300

Seniors Information Line

604-983-3303 or 604-925-7474

Non-emergency number Non-emergency number

Victim Services Program Helps victims of abuse or a crime to access the justice system in addition to providing practical and emotional support. Assistance can be provided over the phone and callers may remain anonymous. This service is available whether or not the older adult has reported the incident to the police or to anyone else. Serves people 50+. Also takes 3rd party (witness) statements. Seniors Reaching out to Seniors Program Offers free workshops on financial literacy and elder abuse.

Legal SErvices

Dial-A-Law 604-687-4680 www.dialalaw.org

Access Pro Bono Society of BC 604-878-7400 www.accessprobono.ca

A library of pre-recorded tapes and on-line resources gives legal information about laws in B.C. Available 24 hours a day, 7 days a week.

Several North Shore Locations. Lawyers do not appear in court but can assist in court preparation of civil and family law matters. An appointment is needed. You qualify if you cannot afford a lawyer or you cannot obtain legal aid.

Lawyer Referral Service

604-687-3221

This service provides the name of a lawyer who will give you an initial interview lasting up to 30 minutes for $25.00 + tax (to establish whether you have a case).

BC Centre for Elder Advocacy & Support (BCCEAS) 604-437-1940 www.bcceas.ca 1-866-437-1940 TTY: 604-428-3359 #370 - 1199 Pender Street, Vancouver

Legal Services – North and West Vancouver

Moving? Trusted Professionals since 1961

Moving the Greater Vancouver community for over 50 years.

CALL FOR A FREE ESTIMATE Three-time Winner N.V. Chamber of Commerce Business Excellence Award

www.edgemontmoving.com

604.984.9101

LICENSED • BONDED • INSURED 1550 Bay Street, North Vancouver

SINCE 1973

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North Shore Provincial Court House

604-980-7000

200 East 23rd Street, North Vancouver Hours of operation: Mon., Tues., Wed.: 9:00 am to 4:30 pm. No appointment needed. Take all documents to prove financial eligibility. For criminal, immigration, and family cases only.

Legal Aid Provincial Call Centre

1-866-577-2525

Over the phone applications. Legal aid for low income services.

Living Will A Living Will indicates the choice of measures a person may wish to receive when they are dying. This document is not legally binding.

Nidus Personal Planning Resource Centre www.nidus.ca

604-408-7414

A Representation Agreement allows you to appoint someone you trust, such as a spouse, friend or family member, to make financial, legal, health or personal care decisions for you should you need help managing your affairs. Nidus PPRC provides education and assistance in making and using representation agreements and enduring powers of attorney. Operates the voluntary “Nidus” registry for representation agreements and enduring powers of attorney.

North Shore Community Resources Legal Information & Advocacy Program 604-985-7138 #201 - 935 Marine Drive (2nd floor, Capilano Mall), North Vancouver Offers legal information, support, referral and

advocacy services for low-income residents of the North Shore.

www.clicklaw.bc.ca A website that provides legal information, education, and help for British Columbians.

North Shore Women’s Centre Legal Program www.northshorewomen.ca

604-984-6009

131 East 2nd Street, North Vancouver Free assistance with family law matters for women (separation, divorce, division of assets/ property). Call for appointment: Mon. to Thurs. 10:00 am - 5:00 pm.

Power of Attorney A Power of Attorney is a legal document. When you give someone Power of Attorney you give him or her legal power to take care of financial and legal matters for you. This might include paying bills, depositing or withdrawing money from your bank account, investing money or selling your house. Power of Attorney does not give the attorney [in this case attorney does not mean lawyer] authority to make decisions about health care. Powers of Attorney are usually drawn up by a lawyer or notary public.

Public Guardian & Trustee www.trustee.bc.ca

604-775-1007

The Public Trustee’s Office gives information on Power of Attorney, Representation Agreements and Committee of the Estate to people wishing to ensure proper help for those who cannot manage their finances on their own.

Seniors’ Legal Advice & Referral Clinic

604-980-2474

Live in the moments that matter

™

Live-In and Live-Out Care • Personal Care • Complex Care Nursing Support • Companionship • Housekeeping Providing the Finest Home Health Care Experience for 40 years.

(604) 263-3621

classiclifecare.com

no rth sh ore 2 0 1 4 senior s d irectory

Silver Harbour Seniors’ Centre 144 East 22nd Street, North Vancouver Free confidential half hour appointment with a lawyer who may give advice and/or referral for more assistance. Thursdays only.

UBC Law Student’s Legal Advice Program (at North Shore Neighbourhood House) 604-822-5791 Offers free legal advice to those who cannot afford a lawyer. Eligibility based on income. Help with simple wills and estates, small claims, criminal (no risk of jail), WCB, Social Assistance, Landlord/Tenant, human rights, consumer, E.I., debts. Appointments take place during the school term. More frequent appointments during the summer. Call for an appointment.

Monitoring SErvices Alzheimer Wandering Registry www.safelyhome.ca

1-800-616-8816

The Safely Home program is designed to help those who are lost or disoriented to return home safely. Once registered, information about the individual is stored on a confidential police data base. Should an individual be found wandering or be reported missing, the information can be accessed by police anywhere in Canada. Registration is voluntary. For a one time fee of $35.00 the Alzheimer Society provides an identification bracelet, a caregiver handbook and I.D. cards. Further information can be obtained by calling the North Shore Alzheimer Resource Centre at 604-984-8348

Canadian Medic Alert Foundation 1-800-668-1507 www.medicalert.ca Supplies necklaces or bracelets with the MedicAlert emblem that can alert health care professionals of your medical condition in the event of an emergency. Keeps a 24 hour medical record on members for immediate access by doctors, hospitals and ambulance paramedics. Membership starts at $39/year plus the cost of the medical identification product.

Identification Bracelets Can be purchased at drug stores, large department stores or jewelry stores. Can be engraved with the telephone number of the person plus a second contact number. For information on commercial home emergency response systems, call Seniors’ One Stop at 604-983-3303.

St. John Ambulance First Call Medical Alert Program www.sja.ca/BCYukon/

604-321-2651

Provides a monitoring device with fall detector and waterproof help button. If the fall detector realizes a fall, it will activate the two-way transmitter without having to push any button. Stay connected 24/7. Also educates on fall prevention and home safety.

Telefriend and visitor programs Capilano Community Services Society – Seniors’ Hub (North Van) 604-988-7115 Volunteers provide a telefriend service to lonely or isolated seniors, who share mutual interests and concerns and check on their well-being.

Seniors, we’re here to help My oﬃce is here to help you access provincial services like MSP, BC Housing, ICBC, or BC Hydro.

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North Shore Volunteers for Seniors

604-922-1575

The One-on-One Visiting Program is designed for frail isolated seniors who still live independently in their own homes. Volunteers provide companionship as well as consistency through regular visits.

Special Services for Seniors West Van

604-925-7281

Senior volunteers make a friendly phone call to lonely or isolated seniors to provide friendship and check on their well-being.

Social, Education & Recreation Programs Community Integration Services Society www.gociss.org

604-986-1511

Provides community based programs for developmentally disadvantaged people 45 years or older. Participants are integrated both socially and physically through recreation, leisure, education and vocational opportunities.

Eldercollege 604-984-4901 www.capilanou.ca/ce An extension program of Capilano University offering educational opportunities for people 55 years and older. Topics covered range from learning computer skills to politics and the environment.

Elderhostel 1-800-454-5768 www.roadscholar.org A not-for-profit educational organization which offers more than 7,000 educational tours in 150 countries. Alongside local and renowned experts, experience in-depth learning opportunities, from cultural tours and study cruises to walking, biking and more.

North Shore Connexions – The Summit www.nsconnexions.org 604-904-0842 The Summit program provides leisure programs for seniors with developmental disabilities. The program focuses on accessibility and integration in the community. Programs are run at various seniors’ centres in North and West Vancouver. Conversation groups, fitness programs, and sing-alongs are offered. All seniors from the community are welcome to access the Summit Drop-In Centre. Seniors that would like to participate in adaptive programming, focused on socialization rather than skills, please call for a program guide. Senior volunteers are welcome.

North Shore Multicultural Society www.nsms.ca 604-988-2931 Offers English Language training for seniors. Government sponsored (free) English Language for Adults program, newcomer English Language classes and bridging program for seniors (free) and low cost fee for service English classes. Provides information, orientation and referral services in Farsi, Korean, Mandarin and Cantonese. Immigrant seniors support groups operate throughout the year and people should

Over 70 different activities and services for local seniors Inspiring and enhancing the well-being of adults 55 plus

144 East 22nd Street North Vancouver 604-980-2474 www.silverharbourcentre.com Catch the Seniors Go Bus to local activities. Call 778-230-1852 to request a ride.

• Fitness • Indoor Sports • Card & Table Games • Languages • Informative Workshops • Computers • Performing Arts • Visual Arts • Cultural Groups • Special Events • Bus Trips • Lunches • Legal Advice • Income Tax Clinic • Transportation • Volunteering

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check with settlement workers to see if special seniors’ events are currently operating.

Routes to Learning Canada www.routestolearning.ca

1-866-745-1690

Non-profit provider of Road Scholar (Elderhostel) programs in Canada.

Simon Fraser University – Seniors Program www.sfu.ca/seniors

• North Shore Neighbourhood House 225 East 2nd Street, North Vancouver • Parkgate Community Centre 3625 Banff Court, North Vancouver • Silver Harbour Seniors’ Activity Centre 144 East 22nd Street, North Vancouver • West Van Seniors’ Activity Centre 695 21st Street, West Vancouver

778-782-8000

The SFU Seniors Program offers low-cost, academic, intellectually stimulating non-credit courses to lifelong learners 55+ at the university’s downtown Harbour Centre campus. Courses are offered three times per year, beginning in January, May, and September. Seniors are encouraged to visit the website for more information.

Keep Well Society 604-988-7115 ext. 27 www.keepwellsociety.ca These free programs for seniors take place weekly in various locations. Activities include mild exercises, blood pressure monitoring, massage (shoulder, hand and foot), nutrition counseling, medication awareness, speakers and social events. Call the above number for program times across the North Shore. Locations: • Delbrook Recreation Centre (South Building) 600 West Queens Road, North Vancouver • Gleneagles Community Centre 6262 Marine Drive, West Vancouver • Kiwanis Lynn Manor 2555 Whitely Court, North Vancouver

Library – Home SErvice North Vancouver City Library

604-998-3460

Personal delivery of books and taped books to homebound City residents.

North Vancouver District Public Library 604-990-5800 Local 8124 (Home Library Service) Local 8125 (Talking Books) Provides personalized library services, with selection of books and audiobooks to homebound people throughout the District. Also hosts library afternoons in care facilities and seniors’ complexes. Delivers books monthly. Also selects and delivers talking books for those who require this service.

West Vancouver Memorial Library 604-925-7437 Library Home Service selects and delivers talking books and library materials to homebound residents and care facilities in the District of West Vancouver.

Helping Seniors Remain in the Home they Love! Customized Home Care that Improves Lives! Companion Care s Live-In Care s Home Support Personal Care s Nursing Care s Appointments

604-998-1628 www.retireathomeNS.com

SERVICES

Call today for a FREE consultation on all your home care options.

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Recreation Centres & FACILITIES North Vancouver Recreation Commission All Enquiries 604-987-7529 Recreation Information in Farsi 604-983-6416 www.northvanrec.com (NV)

North Vancouver

604-985-1115 604-988-3712 604-922-1920 604-922-3587

seniors’ Centres / seniors’ outreach

• Delbrook Recreation Centre

• North Vancouver (#118) Lounge #118 - 123 West 15th Street Office • West Vancouver (#60) 580 18th Street Lounge Office

600 West Queens Road

• Harry Jerome Community Recreation Centre 123 East 23rd Street • John Braithwaite Community Centre 145 West 1st Street • Karen Magnussen Community Recreation Centre 2300 Kirkstone Road • North Shore Neighbourhood House 225 East 2nd Street • Parkgate Community Centre 3625 Banff Court • Ron Andrews Community Recreation Centre 931 Lytton Street • William Griffin Recreation Centre 851 West Queens Road (closed until summer of 2016)

Capilano Community Services Society – Seniors’ Hub www.capservices.ca

604-988-7115

John Braithwaite Community Centre www.jbcc.ca

604-982-8300

600 West Queens Road, North Vancouver Serves mainly isolated, lonely or partially impaired seniors, especially those with limited resources. Programs include: a telefriend service, a monthly social, friendly visiting program, rides for North Vancouver seniors to medical appointments, outings and Grocery Shop Program, community coffee groups and mall walking programs.

•A mbleside Par 3

604-922-3818

•A quatic Centre

604-925-7210

•A rena

604-925-7250

145 West 1st Street, North Vancouver This community centre offers a wide variety of community programs, social, health and wellness programs for newly retired and active seniors. In addition the Seniors Centre at JBCC (no membership fee required) offers programming such as the Men’s Club, Osteo-Fit, Golden Circle (slower paced program) and bus trips. See the North Shore Neighbourhood House listing for their partnered programs.

•G leneagles Community Centre

604-921-2100

Lynn Valley Seniors Association (Mollie Nye House) 604-987-5820

West Vancouver 1201 Marine Drive

2121 Marine Drive 786 22nd Street

6262 Marine Drive

• Gleneagles Golf Course 6190 Marine Drive •S eniors’ Activity Centre 695 21st Street

•W est Van Community Centre 2121 Marine Drive

604-921-7353 604-925-7280 604-925-7270

Royal Canadian Legion Provides socialization for veterans, their immediate families and friends.

• L ynn Valley (#114)

1630 Lynn Valley Road

604-987-2050

940 Lynn Valley Road, North Vancouver Offers a range of activities including tai chi, arts and crafts, table games, music and much more. Also offers information on seniors services. Membership fee is $20 per year, (Jan.1-Dec.31). Age 55+.

North Shore Neighbourhood House 604-987-8138 www.nsnh.bc.ca

225 East 2nd Street, North Vancouver Seniors activities such as Keep Well, bus trips, special events and a walking group are offered. NSNH also provides income tax preparation.

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See John Braithwaite Community Centre listing for their partnered programs.

North Shore Volunteers for Seniors www.nsvs.ca

604-922-1575

275 21st Street, West Vancouver Activities for seniors interested in socializing, exercising body and mind in an informal setting. The One-on-One Visiting Program is designed for frail and isolated seniors living independently. Other programs include chair exercises and chair yoga, nordic and regular walking groups, computer savvy program, Iranian Seniors group, lunch and bridge/scrabble, and monthly bus trips.

Parkgate Community Centre www.myparkgate.com

604-983-6350

3625 Banff Court, North Vancouver Provides a variety of programs and services including instructional learning, physical activity, drop-in social and interest group activities, special events and bus trips. A large selection of brochures highlighting services for seniors can be found in the hallway in the seniors area of the centre. Age 55+.

Silver Harbour Seniors’ Activity Centre 604-980-2474 www.silverharbourcentre.com 144 East 22nd Street, North Vancouver Recreational programs and helpful services. Includes fitness, arts, games, languages, computers, trips, events and seminars. Also hot lunches Monday to Friday, legal clinic, and income tax clinic. Membership fee $25 per year (Apr.1-Mar.31), age 55+.

West Vancouver Seniors’ Activity Centre 604-925-7280 www.westvancouver.ca/seniors 695 21st Street, West Vancouver Recreational, social and support services. A wide variety of programs and outings are offered year round. Offers “Keeping Connected” program designed for frail and isolated seniors. Serves hot lunches and dinners in the cafeteria. Membership fee $35 per year, age 55+. A large number of brochures highlighting seniors’ services can be found in brochure racks in the foyer at the North entrance to the centre.

Transportation Bus Pass www.buspass.gov.bc.ca

1-866-866-0800 press #4, press #3

Eligible persons can buy a yearly pass for $45. The bus pass allows travel without additional cost on local transit systems. The bus pass is valid from January 1 – December 31. The pass is not valid for HandyDART. To be eligible, you must be: • Receiving Federal Spouse’s Allowance or Federal Guaranteed Income Supplement • A person who is 65 years of age or older and who meets all the requirements for the Federal Guaranteed Income Supplement or Spouse’s Allowance except the 10 year residency requirement • Receiving BC Employment Assistance for Persons with Disabilities • Receiving BC Employment Assistance and be age 60 – 64 • Seniors (65+) can also purchase Translink bus passes at concession rates of $52/month.

Better at Home

604-985-7138

The Better at Home program provides customized transportation services for North Shore seniors. Please call the number above for more information.

CNIB (Canadian National Institute for the Blind) www.cnib.ca

604-431-2121

Individuals registered with CNIB as legally blind may carry a CNIB National Identification Card that allows the holder to travel free on public transit in BC. If the sight impaired person also has a HandyCard their guide also travels free on transit. Cardholders are also eligible for reduced fares on BC Ferries, Air Canada (domestic), and some coachlines. To obtain an application call the above number and submit the form along with a colour passport size photo to the regional CNIB office. It will take approximately 7-10 days to process the application. There is no charge to obtain the pass.

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TRANSPORTATION SE PANORAMA

SENTINEL HILL 15 ST

AMBLESIDE

ER VA N

MARINE DR

West Vancouver Keeping Connected Bus • 604-925-7211

Provides door to door transportation to the West Vancouver Community Centre for program attendance only.

West Vancouver Seniors’ Activity Centre Shuttle Bus in partnership with Amica 604-925-7280

The Shuttle Bus drivers assist riders getting on and off the bus, and carrying their groceries to their door if needed. The local service from Park Royal to Dundarave is offered by donation on a scheduled route.

Capilano Community Services Seniors’ Hub • 604-988-7115

A shuttle bus takes seniors to shopping, social activities, and seasonal events. Volunteer drivers provide rides for isolated or disabled seniors to and from medical appointments. Registration is required.

QUEENS RD W.

CAPILANO

KEITH R

Volunteers provide West Vancouver seniors with rides to and from doctor and dentist appointments on the North shore.

DELBROO

PEMBERTON HEIGHTS

5 Special Services Society 604-925-7281

UPPER CAPILANO

TAYLOR WAY

DUNDARAVE

CAPILANO RD

BRITISH PROPERTIES

R CAPILANO RIVE

WEST VANCOUVER 21 ST

Silver Harbour Seniors Go Bus 778-230-1852

Door-to-door service Monday through Wednesday in the Lynn Valley, Lonsdale, Capilano and Park Royal neighbourhoods. Provides seniors transportation to and from the location of their choice.

Seymour Access Bus 604-983-6354

This is a door to door service for isolated or frail seniors. It runs every Friday for up to 12 seniors per trip. Contact Jennifer Dibnah for more information.

Better at Home • 604-982-3313 Provides registered clients with customized transportation options.

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ERVICES FOR SENIORS

LEY

NORTH VANCOUVER

LOWER LONSDALE

K EE CR

SEYMOUR HEIGHTS

NORTHLANDS 1 PARKGATE MT. SEYMOUR PARKWAY

WINDRIDGE

QUEENSBURY

INDIAN RIVER

DEEP COVE RD

RIVERSIDE EAST

MT. SEYMOUR RD

13 ST E.

LY NN

YLYR VA L N

RIVER

BLUERIDGE

SEYMOUR

CENTRAL LONSDALE

LYNN VALLEY

LY N

29 ST E.

CARISBROOKE

MTN. HWY

UPPER LONSDALE

LONSDALE AVE.

NDN

VA L

DEEP COVE

WINDSOR PARK DOLLARTON HWY

DOLLARTON

MAPLEWOOD

TO VANCOUVER/BURNABY

1 Parkgate Community Centre 2 Lynn Valley Shopping Centre 3 Lions Gate Hospital 4 Capilano Mall / Seniors’ One Stop 5 Park Royal Shopping Centre 6 West Vancouver Community Centre

Seniors’ One Stop 604-983-3303

For more information about these services please call or 604-925-7474 ■ email: SOSVolunteer@nscr.bc.ca

When pigs fly! Report investment fraud and download the App at BeFraudAware.ca

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Drivers’ Licenses

1-800-950-1498

To register, book or confirm trips, call the above number. A doctor’s signature is required. Service is primarily used for work, medical appointments and education but can also be used for recreational and shopping trips on a first come first served basis. Two types of service are offered: Subscription Trips (regularly recurring) and Casual Trips. Visitors to Greater Vancouver may also apply for temporary use of HandyDART during their visit.

125 East 13th Street, North Vancouver

If you are 65 years or older there are reduced fees for driver’s license renewals and road tests. All drivers 80 years of age and older are required to have a medical exam and submit a medical report every two years. The report form will be mailed to your home. The required medical exam is not covered by MSP.

HandyCard (Translink Accessible Transit Program) 778-452-2860

Parking Permit for People with Disabilities (SPARC) www.sparc.bc.ca

You must have a permanent physical or cognitive disability that prevents you from using the public transit system without assistance. Your HandyCard entitles you to concession fares on the Bus, SkyTrain, SeaBus, West Van Transit and West Coast Express. An attendant who accompanies and assists a HandyCard holder may travel free on any part of the Regional Transportation Network.

Seniors’ Go Bus (N. Van)

Transportation for disabled persons who are unable to use public transit without assistance.

Seniors

Central Downtown Location, close to restaurants, boutiques, Shoppers Drug Mart and Save on Foods. Full Service Medical Care including Squamish General Hospital and several medical clinics accepting new patients.

Shannon

FALLS

staff 24/7

778-230-1852

The Go Bus is a free (donations are accepted) shuttle service that assists seniors to access shopping centres, seniors’ centres, grocery stores and pharmacies in North Vancouver. The Go Bus travels various circuits. For times and locations of pick-up and drop-off, call the above number.

Located a short drive from the North Shore, Shannon Falls Retirement Residence is a beautiful and affordable option for Independent and Assisted Living suites. Hospitality services are included and assisted personal support is also available. We take care of the daily tasks so that you can benefit from doing the things you enjoy!

On site

604-718-7744

The permit costs $20.00 for 3 years and applies to the holder. It can be used in any car that the holder drives or is driven in. Hours: Mon. to Fri. 9:00 am to 4:30 pm.

HandyDART 604-575-6600

Affordable

Living

Daily

meals prepared

Active

social calendar

Pets

welcome!

Weekly

housekeeping

A PARK PLACE SENIORS RESIDENCE

Call Lisa today for a tour 604.848.2000 or 1-877-345-6788 | 38225 3rd Ave, Squamish | www.shannonfalls.ca

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Seniors’ Shuttle Bus (W. Van)

604-925-7280

Pick up and drop off at various apartment blocks/businesses. Mon. - Fri. 8:45 am to 3:45 pm (by donation). Schedule available at the West Vancouver Seniors’ Activity Centre.

Taxi Saver Coupons

778-452-2860

Designed to supplement HandyDART services, persons with a HandyCard can purchase books of taxi tickets worth $50 for $25. Payments should be mailed to:

Access Transit

13401 - 108 Avenue, Surrey, BC V3T 5T4 (Write Taxi Savers on the envelope.) You are allowed to buy 2 booklets of coupons per month.

North Shore Public Transit information Translink 604-953-3333 6:30 am - 11:30 pm daily

West Vancouver Blue Bus 604-985-7777 ext. 2 Information hours: 7:00 am to 8:30 pm.

Fare Reductions Airlines

Ask the carrier if a discount applies.

BC Ferries www.bcferries.com

1-888-223-3779

Starting April 1, seniors will pay 50% off regular fares Monday to Thursday. This applies to passenger fares only. Proof of age is required. Passenger fares only, not payment for a car. Discount fares are available for residents of BC who have a permanent disability, by application to BC Ferries for a Disabled Status Identification Card (DSI).

Via Rail www.viarail.ca

Fare reduction of approximately 35% for those 60+. As reduced fares are limited, best to book well in advance.

Volunteer Drivers Canadian Cancer Agency North Shore

604-215-5462

Volunteers provide round-trip transportation to primary cancer treatment appointments, like chemotherapy and radiation. Free service based on need and availability. Passengers must be mobile (able to get in and out of a car independently) and willing to share rides. Bookings must be made prior to noon, two days in advance of your appointment date. Some flexibility in pick up and departure times is required.

Capilano Community Services Society – Seniors’ Hub 604-988-7115 The Seniors’ Hub provides accompanied transportation to medical appointments and occasionally to other important destinations for seniors who need an escort. Primarily for seniors who are isolated or partially impaired and cannot use other means of transportation. Minimum 48 hours notice is required.

Special Services Society

604-925-7281

Volunteers provide transportation to medical, dental appointments on the North Shore for frail West Vancouver seniors. 48 hours notice is required.

Volunteer Opportunities

Greyhound 604-683-8133 www.greyhound.ca 1-800-661-8747 Capilano Community Services A 10% discount is available to those 62 years and Society – Seniors’ Hub over, or buy one regular senior fare ticket, at least 3 days in advance, and save 50% on up to three companions. Or bring a grandchild/niece/nephew (up to 2 children for 50% of the applicable child’s fare). Wheelchair accessible coaches also available.

1-888-842-7245

604-988-7115

Volunteers are needed for driving, escort and help seniors with shopping, act as telefriends, help with monthly socials, coffee groups and office work.

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Congregate Meal Program – Diners’ Club

604-904-6483

Dinners are at various locations on the North Shore. Volunteer positions include volunteer servers for 2 hours per week, volunteer drivers are always needed, especially around lunch time on Wednesdays.

Keep Well Society

604-988-7115 ext. 27

Programs held at various locations in North and West Vancouver. Volunteers are needed to work at registration desks; massage shoulders, hands and feet (training provided); take blood pressure (health background required); and provide nutritional and pharmacy consultations.

Lynn Valley Seniors Association (Mollie Nye House) 604-987-5820 A range of opportunities are available: reception and clerical work; garden work; writing/editing for the Newsletter, as well as other ongoing and event positions.

Meals on Wheels

604-922-3414

Volunteers are needed to pick up food, assemble and package meal trays, and deliver the meals.

North Shore Neighbourhood House and John Braithwaite Community Centre 604-982-8314 Volunteers support Seniors, Family and Recreational programs at both locations, and opportunities range from bus driving/tour guide to kitchen help to tutoring.

North Shore Seniors Peer Support

604-982-8333

Mature volunteers receive training to support individual seniors in times of challenge, also to provide resource information, and encourage community connections. Requirements: good listener, attendance in training and support meetings, appreciates that with peer support there is a special bond of trust. Languages other than English are welcome.

North Shore Stroke Recovery Centre

778-340-5803

Volunteers are needed to assist members into and out of the centre from their transportation, prepare and serve beverages, participate in games, socialize, present or lead discussions of interest to the members, support speech development, and assist with administrative tasks.

North Shore Volunteers for Seniors

604-922-1575

Volunteers are needed to assist with drop-in centre programs. Friendly visitors are also needed to visit frail seniors living at home and to take walks, shop and socialize.

Parkgate Community Centre

604-983-6385

Volunteer opportunities at Parkgate Community Centre vary depending on each volunteer’s interests, skills, experiences and availability. The Volunteer Coordinator works with volunteers to develop meaningful, impactful placements.

Silver Harbour Seniors’ Activity Centre

604-980-2474

Silver Harbour offers a wide range of volunteer opportunities for all ages. Positions include program instructors, kitchen volunteers, building and garden maintenance, bus driver and more.

Special Services to Seniors

604-925-7281

Vancouver Coastal Health North Shore

604-984-5929

(located at West Vancouver Seniors’ Activity Centre) Volunteer opportunities include driving to medical/dental appointments and being a telefriend.

Volunteers are needed to support patients/ residents/clients within Lions Gate Hospital, Residential Care Facilities, Assisted Living Residences and community programs. Contact Volunteer Resources at the above number or e-mail nsvolunteer@vch.ca

Volunteer North Shore

604-985-7138

Conducts interviews with prospective volunteers to offer options for placement in appropriate volunteer positions in non-profit organizations across the North Shore.

West Vancouver Seniors’ Activity Centre

604-925-7280

Opportunities include volunteers to work in the cafeteria, instructors for centre programs, drivers with a class 4 license, volunteers to help with special events and to work with groups. Call the Volunteer Coordinator at the above number.

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Index a

Adult Abuse and Neglect Program, 604-904-6200 �� 10, 19, 36 Access Pro Bono Society of BC, 604-878-7400 �� 37 Access to Home Support Services, 604-986-7111 �� 18 Adaptive Clothing, 604-983-3303 or 604-925-7474 �� 27 Adult Day Centres �� 19 Adults & Seniors Addiction Day Program, 604-904-6180 �� 23 Aids to Independent Living, 604-709-6600 �� 27 Alano Club of the North Shore, 604-987-4141 �� 23 Alcohol and Drug Addiction Program, 604-904-6180 �� 23 Alcohol and Drug Information and Referral Service, 604-660-9382 �� 23 Allowance / Allowance for Survivor, 1-800-277-9914 �� 11 Alzheimer Society of BC Resource Centre, 604-984-8348 �� 24 Alzheimer Wandering Registry, 1-800-616-8816 �� 39 Ambleside Par 3, 604-922-3818 �� 42 Ambulance Service, 604-872-5151 �� 10, 24 Amica, 604-921-9181.......................................................... 20 Anavets, 604-874-8105 �� 28 Arthritis Answers Line, 604-875-5051 �� 24 Arthritis Society, 604-714-5550 �� 24 Assisted Living �� 19 Avalon Women’s Centre, 604-913-0477............................... 24

Bathing Program, 604-904-3550 �� 20 BC Ambulance Service, 604-872-5151 �� 10, 24 BC Balance & Dizziness Disorders Society, 604-878-8383 �� 24 BC Centre for Elder Advocacy and Support (BCCEAS), 604-437-1940 �� 30, 37 BC Ferries, 1-888-223-3779 �� 48 BC Health & Seniors Info Line, 1-800-465-4911 �� 31 BC HealthGuide Handbook �� 31 BC Identification Card (BCID), 604-661-2255 �� 36 BC Sales Tax Credit, 1-800-959-8281 �� 13 BC Securities Commission, 604-899-6854 �� 36 BC Seniors Home Renovation Tax Credit,1-800-959-8281... 14 Bereavement Program, 604-988-3131, local 4701 �� 26 Better at Home Program, 604-985-7138 �� 43 Bus Pass, 1-866-866-0800, #4, #3 �� 43 Business Practices & Consumer Protection, 604-320-1667 �� 36

Canada Pension Plan, 1-800-277-9914 �� 11

Canada Post, 1-800-267-1177 �� 10 Canada Revenue Agency, 1-800-959-8281 �� 10 Canadian Cancer Society, 1-888-939-3333 �� 15, 25, 48 Canadian Hard of Hearing Association, 604-926-5222 �� 25 Canadian Medic Alert Foundation, 1-800-668-1507 �� 39 Canadian National Institute for the Blind (CNIB), 604-431-2121 �� 24, 43 Cancer Connection, 1-888-939-3333 �� 25 Capilano Care Centre, 604-926-6856 �� 20 Capilano Community Services Society — Red Cross Loan, 604-988-7115 �� 27 Capilano Community Services Society — Seniors’ Hub, 604-988-7115 �� 35, 42, 48 Capilano House, 604-433-2218 �� 28 Capilano Medical Clinic, 604-988-3443 �� 15 Capilano Tower, 604-922-5220 �� 28 Caregiver Support Program, 604-982-3320 �� 25 Caulfeild Village Medical Clinic, 604-922-1544 �� 16 Cedar Garden, 604-904-6435.............................................. 20 Cedarview Lodge, 604-904-6400 �� 20 Central Community Health Centre, 604-983-6700 / 604-986-7111 �� 21 Chelsea North, 604-904-8896 �� 28 Chronic Disease Education Centre, 604-984-5752 �� 21 Chronic Disease Self Management, 604-940-1273 �� 26 Churchill House, 604-904-1199............................................ 20 Clinical Counsellors, 1-800-909-6303 �� 26 Coast Mountain Bus, 604-953-3333 �� 48 Community Bathing Program, 604-904-3550 �� 20 Community Care Facilities �� 20 Community Health Centres �� 21 Community Integration Services Society, 604-986-1511 �� 40 Compassionate Care Benefit, 1-800-206-7218 �� 12 Congregate Meal Program “Diner’s Club,” 604-904-6483 �� 32, 49 Consumer Protection BC, 604-320-1667 �� 36 Cooperative Housing Federation, 604-879-5111 �� 29 Counselling and Support Services �� 25 Credit Counselling Society, 604-527-8999 �� 15 Crime Prevention & Community Policing �� 36 Crime Stoppers, 1-800-222-8477 �� 10

Dairyland Foods, 604-421-4663 �� 34 Delbrook Recreation Centre �� 42

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Dial-a-Law, 604-687-4680 �� 37 Dietician, 604-983-6700 �� 21 Disability Tax Credit, 1-800-959-8281 �� 12 Disabled Parking Permit (SPARC), 604-718-7744 �� 47 Discharge Planning (LGH) �� 18 Drivers’ Licenses, 1-800-950-1498 �� 47

East Community Health Centre, 604-904-6450 �� 21 Elder Abuse Resources �� 36 Eldercollege, 604-984-4901 �� 40 Elderhostel, 1-800-454-5768 �� 40 Emergency Department (LGH), 604-984-5799 �� 18 Emergency Department Social Worker (LGH), 604-984-5855 �� 18 Emergency Natural Gas Leaks, 1-800-663-9911 �� 10 Emergency Social Services (after hours), 604-660-3194 �� 37 Employment Insurance Benefits, 1-800-206-7218 �� 12 Evergreen House, 604-988-3131 �� 20 Eye Deal, 604-922-7013...................................................... 24

Family Caregiver Tax Credit, 1-800-959-8281 �� 11 Family Services of the North Shore, 604-988-5281 �� 26 Fare Reductions �� 48 Fire — Non-Emergency �� 10 Food Bank, North Shore, 604-987-8138 �� 32 Fuel Tax Rebate, 1-877-388-4440 �� 13

Geriatric Outreach Program, 604-904-6200 �� 22 Gleneagles Community Centre, 604-921-2100 �� 42 Gleneagles Golf Course, 604-921-7353 �� 42 GST / HST Tax Credit, 1-800-959-1953 �� 12 Grant McNeil Place, 604-433-2218...................................... 28 Greyhound, 604-683-8133 �� 48 Grief Recovery, 604-979-1600 �� 26 Guaranteed Income Supplement (GIS), 1-800-277-9914 �� 11

HandyCard, 778-452-2860 �� 47 HandyDART, 604-575-6600 �� 35, 47 Hard of Hearing Association, NS Branch, 604-926-5222 �� 25 Harry Jerome Recreation Centre �� 42 Harvest Project, 604-983-9488 �� 32 Health Centres — Community �� 21 HealthLink BC, 811 �� 16, 31

Health & Home Care Society of BC, 604-327-9525 �� 22 Hollyburn House, 604-922-7616 �� 20 Home Adaptations for Independence, 604-646-7055 �� 29 Home Care Nursing, 604-983-6700 �� 22 Home Care Services, 604-986-7111 �� 22 Home Owner Grant, 1-888-355-2700 �� 14 Home Rehabilitation Services, 604-986-7111 �� 22 Home Repair Services, 604-529-1100 �� 29 Home & Community Health Services, 604-986-7111 �� 10, 21 Hot Meals in the Community �� 32 Housing for Seniors �� 27

ICBC Driver Discount, 604-661-2800 �� 13 Identification Bracelets �� 39 Immunization �� 22 Income Tax Clinics �� 15 Indigent Burial Services, 604-660-1156 �� 13 Information North Shore, 604-985-7138 �� 31 Inglewood Care Centre, 604-922-9394 �� 21

John Braithwaite Community Centre, 604-982-8300 �� 33, 42

Karen Magnussen Recreation Centre �� 42 Keep Well Programs, 604-988-7115 ext.27 �� 41, 49 Kiwanis Care Centre, 604-924-8300 �� 20 Kiwanis Carneby Place, 604-984-9166 �� 28 Kiwanis Court, 604-926-0102 �� 28 Kiwanis Lynn Manor, 604-984-9166 �� 28 Kiwanis Manor, 604-926-0102 �� 28 Kiwanis Seniors Housing, 604-926-0102 �� 28 Kiwanis St. Andrews, 604-984-9166 �� 28 Kiwanis Towers, 604-984-9166 �� 28 Klahanee Park, 604-433-2218 �� 29

Lawyer Referral Service, 604-687-3221 �� 37 Legal Aid — North & West Vancouver �� 37 Legal Aid — Provincial Call Centre, 1-866-577-2525 �� 38 Legal Services �� 37 Libby Lodge, 604-433-2218 �� 29 Libraries �� 41 Lions Gate Hospital, 604-988-3131 �� 10, 18 Lions Manor, 604-929-9499 �� 28

n o rth s ho r e 2014 s e ni ors d ir e c t o ry

Lions Plaza, 604-929-9499................................................... 28 Lionsview Seniors Planning Society, 604-985-3852 �� 31 Living Systems Counselling, 604-926-5496 �� 26 Living Will �� 38 Lonsdale & 17th Medical Clinic, 604-983-0054 �� 15 Lonsdale & 19th Medical Clinic, 604-987-3347 �� 16 Low-Cost Housing �� 29 Lower Lonsdale Community Policing Centre, 604-990-7464 �� 36 Lower Lonsdale Medical Clinic, 604-980-2128 �� 15 Lynn Valley Care Centre, 604-988-4181 �� 20 Lynn Valley Legion, 604-987-2050 �� 42 Lynn Valley Medical & Travel Clinic, 604-988-5389 �� 15 Lynn Valley Seniors Association (Mollie Nye House), 604-987-5820 �� 42, 49

Manor House, 604-451-6670 .............................................. 28 Margaret Fulton Adult Day Centre, 604-904-3550 �� 19 Marketplace IGA, N. Van., 604-985-4431 �� 33 Marketplace IGA, W. Van., 604-913-3056 �� 34 Meals at Home �� 33 Meals on Wheels, 604-922-3414 �� 33, 49 Medical Clinics �� 15 Medical Equipment and Supplies �� 27 Medical Services Plan (MSP), 604-683-7151 �� 10, 17 Mental Health Team (Older Adult), 604-904-6200 �� 22 Mount Seaview, 604-433-2218............................................ 28 Mount Seymour Medical Clinic, 604-904-7712 �� 16 Municipal Halls �� 10

Nidus Personal Planning Resource Centre, 604-408-7414 �� 38 North Shore Community Resources, 604-985-7138 �� 37, 38 North Shore Connexions — The Summit, 604-904-0842 �� 40 North Shore Disability Resource Centre, 604-985-5371 �� 25 North Shore Hospice, 604-904-6178 �� 22 North Shore Multicultural Society, 604-988-2931 �� 40 North Shore Neighbourhood House, 604-987-8138 �� 42, 49 North Shore Palliative & Supportive Care Program, 604-988-3131 ext. 4701 �� 26 North Shore Schizophrenia Society, 604-926-0856 �� 25 North Shore Seniors Peer Support, 604-982-8333 �� 49 North Shore Stroke Recovery Centre, 778-340-5803 �� 25, 49 North Shore Volunteers for Seniors, 604-922-1575 ��33, 35, 40, 43, 49 North Shore Women’s Centre, 604-984-6009 �� 31, 38 North Shore Women’s Crisis Line (24hr.), 604-987-3374 �� 37

North Vancouver City Library, 604-998-3460 �� 41 North Vancouver District Public Library, 604-990-5800 �� 41 North Vancouver Legion, 604-985-1115 �� 42 North Vancouver Recreation Commission, 604-987-7529 �� 42 Nutrition Counselling, 604-983-6700 �� 32

OASIS Program, 604-904-6177 �� 23 Ocean Walk Medical Clinic, 604-925-1884 �� 16 Office of the Public Guardian and Trustee, 604-775-1007 �� 37 Old Age Security (OAS), 1-800-277-9914 �� 11 Older Adult Mental Health Team, 604-904-6200 �� 22 Osteoporosis Society of BC, 604-987-9395 �� 25

Palliative Care Program (LGH), 604-984-3743 �� 18 Park & Tilford Medical Centre, 604-983-2442 �� 16 Park Royal Medical Clinic, 604-922-7390 �� 16 Park Royal Village Medical Centre, 604-922-7372 �� 16 Parkgate Community Centre, 604-983-6350 ��33, 41, 42, 49 Parking Permit for People with Disabilities (SPARC), 604-718-7744 �� 47 Parkinson’s Society, 604-662-3240 �� 25 Passport Canada, 1-800-567-6868 �� 10 Patient Information (LGH), 604-988-3131 �� 18 Pemberton & Marine Medical Clinic, 604-986-0677 �� 16 Pharmacare, 604-683-7151 �� 17 Poison Control �� 10 Police Emergency Number, 911 �� 10 Police, North Vancouver, 604-985-1311 �� 10, 37 Police, West Vancouver, 604.925-7300 �� 10, 37 Post Office (Canada Post), 1-800-267-1177 �� 10 Power of Attorney �� 38 Power Outage / Repair Lines, 1-888-769-3766 �� 10 Property Tax Deferment, 604-660-2421 �� 14 Public Guardian and Trustee, 604-775-1007 �� 38

Quay View Housing, 604-984-9321 �� 28 Queensdale Market, 604-987-6644 �� 34

Recreation Centres �� 42 Rehabilitative Services (Home), 604-986-7111 �� 22 Rehabilitative Services (LGH), 604-984-5809 �� 18

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Residential Tenancy Branch, 604-660-1020 �� 29 Respite Program, 604-986-7111 �� 23 Ron Andrews Recreation Centre �� 42 Routes to Learning Canada, 1-866-745-1690 �� 41 Royal Canadian Legion �� 42

Salvation Army: New Hope Cuisine, 604-988-7225 �� 33 Schizophrenia Society, 604-926-0856 �� 25 Senior Citizen’s Repair Service, 604-529-1100 �� 29 Seniors’ Activity Centre, 604-925-7280 �� 43 Seniors at Housing Risk Outreach Program, 604-723-9404.... 29 Seniors’ Centres / Outreach �� 42 Seniors’ Discounts �� 34 Seniors Distress Line 604-872-1234..................................... 10 Seniors’ Go Bus, North Vancouver, 778-230-1852 �� 47 Seniors’ Hub, 604-988-7115 ��27, 35, 39, 42, 48, 49 Seniors’ Information Line, 604-983-3303 or 604-925-7474 �� 37 Seniors’ Legal Advice and Referral Clinic, 604-980-2474 �� 38 Seniors Not Receiving Old Age Security, 1-866-866-0800 �� 13 Seniors’ One-Stop Info Line, 604-983-3303 or 604-925-7474 �� 32 Seniors Peer Support, 604-987-8138 �� 26 Seniors Services Society, 604-520-6621 �� 29 Seniors Shuttle Bus, West Vancouver, 604-925-7280 �� 48 Seniors’ Supplement, 1-866-866-0800, #4, #1 �� 12 Service BC, 604-660-2421 �� 10, 32 Service Canada, 1-800-622-6232 �� 32 Seymour Access Bus, 604-983-6350 �� 35 Shelter Aid for Elderly Renters (SAFER), 604-433-2218 ��14, 30 Shop-by-phone �� 33 Shopping 4 Neighbours, 604-990-9026 �� 34 Shopping Discounts �� 34 Shopping Programs �� 35 Silver Harbour Seniors’ Activity Centre, 604-980-2474 �� 33, 43, 49 Silver Lynn Apartments, 604-904-4400 �� 28 Simon Fraser University -Seniors Program, 778-782-8000 �� 41 Smoke Alarm Program......................................................... 30 Social Work (LGH), 604-984-5810 �� 18 Special Services (West Van), 604-925-7281 �� 40, 48, 49 St. Andrews Place, 604-433-2218........................................ 28 St. Andrews United Church, 604-985-0408 �� 33 St. John Ambulance First Call Medical Alert Program, 604-321-2651 �� 39 Stroke Recovery Centre, 778-340-5803 �� 25 Subsidized Seniors’ Housing �� 29 Suicide/Crisis Line, 604-872-3311 �� 10 Summerhill, 604-980-6525 �� 20

Sunnyside Manor, 604-433-2218 �� 29 Sunrise of Lynn Valley, 604-904-1226 �� 20 Supportive Housing �� 30

24 Hour Women’s Support Line, 604-987-3374 �� 10 Taxi Saver Coupons, 778-452-2860 �� 48 Telefriend Programs �� 39 Telus �� 10 Telus Relay Service Assistance, 1-800-855-0511 �� 27 Tenant Information Line (TRAC), 604-255-0546 �� 30 Thrifty Foods Sendial Program, 1-800-667-8280 �� 34 Translink �� 10, 48 Twin Towers, 604-433-2218 �� 28

UBC Law Students’ Legal Advice Program, 604-822-5791 �� 39

Vancouver Coastal Health �� 18, 49 Veterans Affairs Canada, 1-866-522-2122 �� 12 VIA Rail, 1-888-842-7245 �� 48 Victims’ Assistance �� 10 Volunteer Drivers �� 48 Volunteer North Shore, 604-985-7138 �� 49 Volunteer Opportunities �� 48

Water / Sewer Emergencies �� 10 West Community Health Centre, 604-904-6200 �� 21 West Vancouver Adult Day Centre, 604-904-6231 �� 19 West Vancouver Aquatic Centre, 604-925-7210 �� 43 West Vancouver Arena, 604-925-7250 �� 43 West Vancouver Blue Bus, 604-985-7777 �� 48 West Vancouver Care Centre, 604-925-1247 �� 21 West Vancouver Community Centre, 604-925-7270 �� 43 West Vancouver Legion, 604-922-1920 �� 43 West Vancouver Memorial Library, 604-925-7437 �� 41 West Vancouver Seniors’ Activity Centre, 604-925-7280 �� 33, 42, 49 Western Institute for the Deaf and Hard of Hearing, 604-736-7391 �� 27 William Griffin Recreation Centre �� 42

N O RTH S HO R E 2014 S E NI ORS D IR E C T O RY

Advertiser Listing Acoustica Hearing Clinic & Manfacturing Amica at West Vancouver

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Andrew Saxton, MP

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Loving Home Care Services

Candy Dart Shuttle

McKenzie Funeral Services

Carl Parker, Prudential Sussex Realty

My Source Fitness Centre Ltd.

Naomi Yamamoto, MLA

Churchill House

Classic LifeCare

North Vancouver District Public Library

Couch Potato

Nurse Next Door Home Care Services

Daughter For A Day

Pacific Arbour

Dave Lund, Prudential Sussex Realty

Ratcliff & Company LLP Lawyers

Daybreak Home Transitions for Seniors

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Dental Hygenix

Retire at Home Services

Dianna Lund, Notary Public

Royalty Home Care

Edgemont Moving & Storage

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Thrifty Foods

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Whole Foods Market

6 47 8, 9 40 5

Live Your Life

You like your life just the way it is, so isn’t it comforting to know that you can keep doing the everyday things you enjoy at Revera – Hollyburn House? Here you can live life your way. • Studios, 1 & 2 bedroom suites • Chef -prepared meals & menu options • Recreation & leisure programs • Full range of hospitality, assisted living & care services available

Hollyburn House

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604-922-7616

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13738 01.14

2095 Marine Dr West Vancouver

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Safety and Comfort of Home Royalty Home Care – helping you live independently. Royalty Home Care provides services to enable seniors, who may have health or safety issues, to be able to continue living independently. Our experience has shown that most seniors are happier and stay healthier and more active if circumstances allow them to remain in their own homes.

604.986.6796 • www.royaltyhomecare.ca Whatever your needs Royalty Home Care is able to help.

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