Our Digital Advice Team Our digital advice services are essential for those unable to access face-toface support and allows outreach to extend further across the community. Our digital team provides advice to clients via Adviceline and email supporting with applications and benefit decisions, as well as with appeal submissions. They are able to act on behalf of a client, refer to specialist organisations, or refer internally to our own debt and energy teams.
Our digital team helps our services remain accessible to everyone.
6 Questions for Joe Oldman, Adviser for Adviceline What is your role and what does it involve?
I'm a volunteer generalist adviser working on advice line, which means I deal with a broad and unpredictable range of calls over the phone.
How long have you been with NCA?
I have been volunteering with NCA for about 8 months.
What did you do before NCA?
Before joining NCA, I was a housing policy manager at Age UK, where I campaigned for better housing options for older people.
What does a typical day look like for you and why do you enjoy what you do?
I don't have a typical day because the calls we receive are so diverse. Sometimes they are relatively straightforward, but at other times they can be complex and require in-depth investigation to find a solution. I enjoy the detective work involved and the opportunity to engage with such a variety of different people.
What's the most memorable moment of your time with us so far?
Without delving into too much detail, the most memorable experience was successfully resolving a complex benefits problem, bringing immense relief to the client.
Please tell us something that we don't know about you? I'm a cartoonist and some of my work was displayed at the Forum in Norwich. While I find my cartoons hilarious, I recognise that I might be the only one who shares that sentiment.
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