Recognizing Excellence

As part of Program Amazing, we love to recognize our hard-working Team Members all year long. Each month, CX Celebrities are nominated by fellow team members for going above and beyond to maximize our Customer Experience. These nominees are voted upon by our Customer Experience Leadership Team to select one CX Celebrity for each month who made an impression on our customers in a big way.

Below are just a few examples of how they went above what is required of them to ensure we not only provide our customers with a safe and reliable flight at a great value, but also deliver a memorable experience. We are proud to honor each of our 2022 CX Celebrities for their dedication and passion to our customers and fellow team members.

“Brittany assisted one of our Punta Gorda station lead agents when the agent was on her way to Pittsburgh to assist the operation on a temporary assignment but missed the flight. The airline she was booked on had re-routed her on an overnight connecting flight but leaving her without hotel or ground transportation arrangements. Brittany stepped up and went above and beyond to secure a hotel and ground transport for the agent that night and the following morning. Brittany’s willingness to assist another department is exactly what our core value of TEAMWORK is all about!”

“Terry was halfway home after a shift during heavy snow but volunteered to come back in to

2022 CX CELEBRITIES:

Redyane Cladera, Crew Pay Specialist (HQ)

Gary Lagace, Customer Assistance (PGD)

Brittany Lopez, Crew Travel Coordinator (HQ)

Jasmine Armstrong, CSA/GOA Team (AUS) assist with the ground handling for an incoming and outbound flight. The weather unfortunately delayed the outbound flight to the next day, but Terry was again one of the first to volunteer to come in to work the rescheduled flight. He then went out of his way to help secure snacks and pillows for the passengers that had to stay overnight. The passengers were very touched by his act of kindness. I was proud as a station leader to know how genuine and passionate Terry is about his job and our passengers.”

“Please allow me to sing the praises of your employee, Courtney, who provided me with great peace of mind as she successfully shepherded my special needs son, David, through a long wait at the Cincinnati airport. Passengers boarded the flight, after which David’s driver, who had waited with him at the gate, left, thinking the plane was taking off. But the plane sat on the tarmac for a while before having to return to the gate. With no one else there, David turned to Courtney, who, in turn, called me in Florida and told me what was going on. She watched out for David for the next hour, called me to let me know that he was fine and boarding the plane, then called me again when the plane took off. You have a real treasure in Courtney! As a worried mother and a frequent flier, next time I fly I plan to check out Allegiant myself.”

Each of our 2022 CX Celebrities has a unique story and impression they have made on our customers. See the full list below!

Savannah Hipp, Flight Attendant (AVL)

Courtney Graham, CSA Lead (CVG)

Terry Thoroughman, CSA (LEX)

Nik Haynes, AMT (SAV)

David Brawley, Captain (PIT)

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