ing the learners’ first impressions and helping to identify ways to improve the event. Companies need to provide an anonymous method for participants to submit their opinions on the presenter, material, timing, methodology, and perceived effectiveness or utilization of the training. Survey results need to be quantified and reported to management. Making learning available anytime and anywhere is a critical way to reinforce the specific learning and keep employees motivated. One approach is to provide the course content online for participants to reference. Video recording a classroom session is another effective method. Elearning approaches continue to mature
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and many companies use podcasts, learning in motion, or blogs to share information and support on-going learning. Skills-based training should include tools such as job aides that employees can use in their day-to-day functions, allowing them to practice the skills they have learned. Monitoring employees’ performance with the use of assessments done at various intervals after training is a good way to measure the effectiveness of the training event, as well. One-on-one mentoring sessions are also important to reinforce learning events. They help to keep employees motivated because mentoring demonstrates a company’s commitment to an
Training is an investment
interactive will yield more motivated associates and a high rate of return on the company’s learning investments.
Learning events that are carefully designed to be meaningful, worthwhile and appropriate will have many benefits for your company and employees. Greater motivation will lead to an increase in productivity and a reduction in staff turnover. The best types of events take into account that people have different learning styles. Some employees learn best by listening, some by seeing and others by experiencing, but most learn best through a combination of these styles. Learning events and post-training activities that combine these styles to be engaging and
Judy Wheatley is senior vice president of compliance for Indecomm Global Services. Judy received her Certified Mortgage Banker (CMB) designation in 2003, and her Accredited Residential Underwriter designation in 1993. She may be reached by e-mail at jwheatley@indecomm.net. John C. Cunningham holds the position of education coordinator of the Lenders Solution Group for Indecomm Global Services. John is also a Results Coach, having received his training at Coach U. He may be reached by e-mail at john.cunningham@Indecomm.net.
employee’s development and success.