Hammer & Dolly January 2022

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LOCAL

Which insurers are the best… and worst?

NEWS Invites Collision Repairers to Rate Insurance Companies in 2022 Survey As part of its ongoing efforts to support the collision repair industry by providing consumer-driven resources, tools and information, WMABA has opened its 2022 Insurance Survey. The association urges members and non-members alike to share their feedback on insurance carriers by participating in the anonymous survey. In addition to supplying collision repairers and insurers with insights into claims handling practices in the Mid-Atlantic region, the results of WMABA’s Insurance Survey will be available to consumers to help in the policy-buying process. The information compiled provides an excellent resource for educating consumers about insurance carriers and can be used by collision repair shops as a conversation starter with customers. WMABA hopes the information collected on approximately two dozen carriers will also be beneficial to show more than just one person’s opinion, and rather a collective of voices, in an aggregate way. When approaching any regulatory body, this collection of opinions can be helpful in beginning useful dialogue WMABA’s 2022 Insurance Survey covers a plethora of topics, including: Shop Relations - Claims Handling Customer Experience Insurer Knowledge Base Overall Fairness Insurer Payment for Proper Procedures Transparency Collision shops will rate each insurer on a scale of 1 (worst) to 5 (best). This will be WMABA’s second Insurance Survey, following the survey’s debut in December 2018; results from the first iteration can be found in the May 2019 issue of Hammer & Dolly (available at grecopublishing.com), and results from the 2022 version will be available in a future issue.

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January 2022

This is one of the ways repairers can use their collective voice to stand up for their customers, their shops and the industry at-large. WMABA’s Insurance Survey offers a quick and easy way to share your thoughts and be part of positive progress. It’s rare an opportunity to be part of something that gives visibility in both an informative and declarative way; the survey may be for “informational purposes,” but that’s what makes it so great! Help WMABA protect consumers and collision repairers by completing the survey at wmaba.com. H&D

Executive Director’s Thoughts We really encourage all repairers to give their feedback – and especially for those insurance companies they enjoy working with! It’s an opportunity to praise the companies who stand out as excellent, fair, and customer-oriented. - Jordan Hendler