CHAPTER 5: MEDICAL INSURANCE, LEGAL AND FINANCIAL ISSUES San Mateo County Commission on Aging (800) 675-8437 - (650) 573-3900 www.smchealth.org/node/882 Provides the opportunity for seniors to influence and participate in the development of public policy. Other languages: Spanish.
California Department of Health Services Licensing and Certification Program (800) 236-9747 www.cdph.ca.gov/programs/LnC/Pages/LnC. aspx License and certify health care facilities, including nursing homes, and providers. Provide information about the latest state inspections on nursing homes and assists in filing a complaint.
San Mateo - Commission on Disabilities www.smchealth.org/smccod` Works on a variety of county-wide issues, such as accessibility of facilities, programs and services, affordable and accessible housing, transportation, legislation and advocacy, emergency preparedness and disabilities awareness.
San Francisco District Office (800) 554-0353 San Jose District Office (408) 277-1784 - (800) 554-0348 Other languages: Spanish. Medical Board of California California toll-free line: (800) 633-2322 (916) 263-2382 www.mbc.ca.gov The Medical Board is responsible for investigating complaints and disciplining • physicians and other allied health professionals who violate the law.
Complaints about Hospitals and Health Care Facilities California Advocates for Nursing Home Reform (CANHR) (800) 474-1116 www.canhr.org Provides on-line, consumer resource information regarding infractions and violations incurred by nursing homes. Other services offered include advice on elder abuse, litigation referrals, and legal information.
Ombudsman Advocates for vulnerable residents in long-term • care facilities, promoting resident rights and well-being. Investigates and brings resolution to complaints.
California Board of Psychology (866) 503-3221 www.psychboard.ca.gov Translation services in Spanish available.
Ombudsman Services of San Mateo County (650) 780-5707 www.ossmc.org Catholic Charities of Santa Clara County (408) 944-0567 www.catholiccharitiesscc.org/long-term-careombudsman-program
California Department of Consumer Affairs (800) 952-5210 www.dca.ca.gov To report fraud and obtain consumer complaint forms. Other languages: Spanish.
www.PacificStrokeAssociation.org support@psastroke.org – (650) 565-8485
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