Fall 2012
2012 NISH Grassroots Advocacy Conference Nothing About Us... Without Us
NISH
Workplace 7
2012 NISH Grassroots Advocacy Conference Nothing About Us…Without Us. The 2012 NISH Grassroots Advocacy Conference brought 39 self-advocates with disabilities from across the nation face-to-face with Capitol Hill decision makers. Some had never left their hometown, flown in an airplane or participated in a meeting before—but all had the desire to tell their own story and make a difference for themselves and their friends. The Federal Insight
Kennedy Addresses 15 Vicki NISH Event in Boston 16 View from Washington 17 Public Policy Corner Base McGuire-Dix-Lakehurst 19 Joint Wins Hennessy Award The Nonprofit Agency Link
20 QWE and ERS – It’s about More than the Letters Home Foundation, Inc. Earns ISO Certification 21 Group Car Driver Displays Flag 21 Race Produced by Goodwill Achievement Center Names Amar Patel 22 Brevard as New President and CEO Village Protects 23 Opportunity Red Rock Canyon’s Natural Beauty 24
Linden Resources Launches Secure Document Destruction Business Line to Benefit People with Disabilities
Volume 37, No. 8 Fall 2012 William Coleman, Jr., Chair E. Robert Chamberlin President and CEO, NISH NISH Board of Directors
Elmer Cerano, Immediate Past Chair Paul Atkinson, Chair Elect Frederick Beaman, Secretary Brenda Yarnell, Treasurer Jerry Bettenhausen Peter Berns Dean Emerson Frederick Frese Jim Gibbons David Gonzales Stephen Katsurinis Steven King Mike Kivitz Amy Luttrell Thomas Miller Rhea Nelson Barbara Nurenberg Steve Perdue Belinda Porras Wes Tyler Frederick Williams
Editorial Committee
Paul Atkinson Megan Branch Nancyellen Gentile Lisa Ward Tony Young Contributing Feature Writers
Chianti Cleggett Rachel Crowell Sarah Gray Heather Loveridge Gisele McAuliffe
Managing Editor
Carri Nelsen
Workplace is published by NISH, 8401 Old Courthouse Road, Vienna, VA 22182. NISH is a nonprofit organization that supports the AbilityOne® Program to assist nonprofit agencies in employing people with significant disabilities by obtaining Federal contracts. If you would like additional information on any subject in Workplace, e-mail corpcomm@nish. org. Address corrections or additions should be mailed to the managing editor at the above address; please include the old mailing label. Reproduction of material in Workplace with permission is encouraged.
The Workforce Inclusive
26 U.S. Naval Academy Honors Melwood Employee Bridge Sets Forth Mission to Support 28 Warrior Nation’s Heroes Monthly Columns 4 5 27 29
President’s Message AbilityOne Procurement Champions AbilityOne Program Success Story Hats Off
On the cover: Susan Wilson, self advocate, and Sgt. Neil Colomac, conference keynote speaker, holding a flag made by North Bay Industries.
Fall 2012 | 3
President’s Message
Putting Things in Perspective September marks the beginning of the football season, but for the last several months, football has already been in the news in a big way. No team has received more publicity, especially negative publicity, than Penn State. Late last year, the announcement was made that Bill O’Brien, the offensive coach of the New England Patriots, had been selected as the new coach of the Penn State football team. Because of the situation he is inheriting, many feel he is set up for failure. E. Robert Chamberlin NISH President and CEO
What an individual “CAN DO” is also the premise of the AbilityOne Program and what makes it so special. Earlier this summer, 39 AbilityOne employees participated in NISH’s annual Grassroots Advocacy Conference and visited their Senators and Congressmen to talk about what they “can do” (and do every day) in supporting Federal customers throughout this country.
But maybe not. Since that announcement, scores of articles on Bill O’Brien have appeared in the New York Times, the Washington Post, USA Today and numerous other publications. Per those articles, when asked about the The AbilityOne challenges of his new job, Program self-advocates Bill O’Brien has stated completed more than that when he arrives home 150 visits with their after work and greets his Senators and Represen10-year-old son, Jack, who tatives. They proudly has a rare brain disease, talked about how they uses a wheelchair and support our troops and can’t talk, he has a toucha variety of Federal stone. Third-and-one, Penn State coach Bill O’Brien’s customers. In short, tense? Come on. “As long wife, Colleen, with their sons they talked about what as you work hard and you Jack, 9 and Michael, 7, in their they “CAN DO.” This new house. know that you’re doing issue of Workplace is the best for this football program focused on the recent grassroots event. every single day, what else can you do?” he said. “You get over losses a lot Thinking back on the hundreds of quicker… because you go home and people with disabilities who I have you see that kid, and you move on.”1 met at these grassroots events (as well those I’ve met in hundreds of Why does this have any relevance for visits with AbilityOne employees a Workplace “President’s Message”? throughout the country), I’ve seen Because Bill O’Brien’s basic football an array of disabilities that undoubtphilosophy is that every situation and edly presented many challenges. environment is different; it has to be But, I don’t remember ever having assessed and understood. But once a conversation about what someone the situation is understood, then goals couldn’t do. It was always about what need to be established, plans developed they COULD do and WANTED to do. and action initiated to move forward. That’s what I love about AbilityOne… The O’Briens are only two of millions It focuses on the positive… It puts of parents in this country who have a things in perspective. H child with special needs. They initially
“That’s what I love about AbilityOne… It focuses on the positive… It puts things in perspective.”
1
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grieved when informed of the situation, but then essentially said, “this is the situation…now let’s move on.” So, while the articles about Bill O’Brien describe the football challenges he is inheriting, they also describe how he and his wife are focused on their family, on their unconditional love for Jack, and on what Jack CAN DO vs. what he can’t do. They know the situation and everyone, including Jack, is focused on moving forward.
Washington Post. August 31, 2012. “Bill O’Brien keeps Penn State job in perspective.” Barry Svrluga. Photo Credit: Joe Hermitt, The Patriot-News, 2011
Procurement Champion
Contracting Specialist Helps AbilityOne Expand in New England Heather Loveridge, contributing feature writer This is an AbilityOne Procurement Champion! Jackie Johnston Supervisor Contract Specialist NAVFAC MIDLANT, Public Works Department Maine, Portsmouth Naval Shipyard Kittery, Maine When it comes to the AbilityOne® Program, Jackie Johnston not only supports the Program, but she also does everything within her power to help expand it. A supervisory contract specialist with Public Works Department (PWD) Maine Naval Facilities Engineering Command Mid-Atlantic (NAVFAC MIDLANT) at the Portsmouth Naval Shipyard in Kittery, Maine, Johnston and her team have already awarded two AbilityOne contracts worth $550,000. “Jackie has repeatedly expressed her intention to help expand the footprint of the AbilityOne Program within her sphere of influence,” said Shane Kanady, project manager, NISH. “She not only advocates for the Program but she also challenges us. Jackie expects that when NISH approaches her or her team with a proposed opportunity we will have a clear plan of action for meeting the needs of our NAVFAC customer.” As a 26-year veteran of the contracting field, Johnston appreciates the uniqueness of the AbilityOne Program. “The Program enables the government to establish a long-term relationship with the service provider while supporting a very deserving segment of our community,” Johnston said. “While the entire procurement process takes time, this is an invest-
Jackie Johnston (center) and her small business team discuss expanding AbilityOne services.
ment that provides immediate and long-term payback, professionally and personally.”
ments and to facilitate networking among new contractor contacts and existing contractor partners.”
Johnston started her career 33 years ago, working for the Department of Defense as a journeyman overhauling nuclear submarines at Portsmouth Naval Shipyard. In 1986, she accepted a position in acquisition at Naval Security Group Activity Winter Harbor, progressing to acquisition supervisor within the public works department.
Not only does Johnston herself advocate for the Program, so does her team.
Today, her primary responsibility is local execution of approximately $60 million in construction, facilities support and design contracts serving multiple clients over a six-state area in the northeast. “As the Public Works Department, Maine Small Business Professional, I’m committed to maximizing business opportunities for small businesses and, specifically, AbilityOne,” she said. “PWD Maine established an extensive local outreach program to educate contractors regarding upcoming require-
“In acquisition, Bobbi St. Jean and Brad Beisswanger assist in developing acquisition strategies to enhance small business opportunities and conduct routine small business outreach. In facilities support contracts, PWD Maine Facilities Maintenance Facilities Support Branch Head Seth Goldworthy and Senior Performance Assessment Representative Paul Weaver have championed NISH from the very beginning of their careers,” she said. “PWD Maine leadership solidly supports initiatives and strategies proposed in acquisition, and NAVFAC MIDLANT Small Business Advocate Joe McGrenra effectively advises us as we break new ground at every opportunity.”
Procurement Champion continued on page 22
Fall 2012 | 5
Procurement Champion
Staci Card, an AbilityOne Champion within FPI By Sarah Gray, marketing manager This is an AbilityOne Procurement Champion! Staci Card, contracting officer Federal Bureau of Prisons Otisville, New York How do you prevent 1,800 pounds of glass solar panels from breaking during shipment? That was the question facing this month’s AbilityOne® Procurement Champion, Staci Card. Card is the contracting officer for the electronics business division of Federal Prison Industries (FPI), also known by trade name, UNICOR. FPI is a government program that employs inmates confined within the Federal Bureau of Prisons. Inmates manufacture clothing, textiles, electronics, furniture and industrial products, and perform a variety of services including document shredding, laundry, call center and recycling. Card has been working for the Bureau of Prisons for 23 years and is based out of the Otisville, N.Y. facility. She is responsible for sourcing and purchasing all raw materials needed for the electronics business line in 10 facilities nationwide. She purchases a variety of products – from glass and wire to co-axial and fiber optic cables. In 2010, she was presented with a new requirement: FPI needed a way to safely pack and ship 25 solar panels, worth $250 each, in one container. She was looking for a U.S. source near the Federal Correctional Institution in Sheridan, Ore. Card posted the requirement for custom-made wooden pallets on FedBizOpps.gov and received a 6 | NISH WORKPLACE
Staci Card
variety of responses from different vendors, including one from the AbilityOne Program. Card learned about AbilityOne in 2003, while she was completing required contracting training, but had never awarded a contract to an AbilityOne agency. As a seasoned FPI employee, Card understood the value of socioeconomic programs. She decided to give AbilityOne a try. “Everyone was very helpful,” stated Card. “We had some delays on our end, and the NISH staff was very patient.” As a result, a contract that will provide more than 16 full-time jobs for people with significant disabilities was awarded to Willamette Valley Rehabilitation Center in Lebanon, Ore. This contract is unique because is a blend of Federal programs. It helps provide jobs for people with significant disabilities, job skills for inmates, and solar panels to help eliminate greenhouses gasses and save energy.
“This contract is a win-win-win, and it would not have happened without Ms. Card’s assistance,” said Mark Satterfield, senior project manager, NISH. “She helped us work out all of the specifications and pricing revisions. She made sure that all the details were addressed. She was also enthusiastic and cooperative during the lengthy process.” “It was easy to do from a contracting perspective, but I also believe that using socioeconomic programs like AbilityOne is the right thing to do,” stated Card. NISH and Willamette Valley Rehabilitation Center sincerely appreciate her dedication. Card is a true AbilityOne Champion. H Comments regarding AbilityOne Procurement Champion articles and nominations can be addressed to Rachel Crowell, specialist, Marketing at rcrowell@nish.org.
Grassroots Advocacy
2012
NISH Grassroots
Advocacy Conference Nothing About Us…Without Us
David Perez (left), senior vice president, Phoenix Inc., Huntsville, Ala., and Andrew Statz, self-advocate, Eggleston Services, Norfolk, Va.
Kickoff
Bob Chamberlin opened the conference by welcoming all the participants to Washington, D.C. and added a special message for the self-advocates: “You are the most important people attending this event because the AbilityOne® Program and this conference are all about you.” Chamberlin later introduced Sgt. Neil Colomac of Skookum, Bremerton, Wash., who participated in last year’s Grassroots Conference, as the evenings keynote speaker. In September 2007, Colomac sustained head injuries from two Improvised Explosive Device attacks while serving in Afghanistan, resulting in significant disabilities, including Traumatic Brain Injury. He was
The 2012 NISH Grassroots Advocacy Conference brought 39 self-advocates with disabilities from across the nation face-to-face with Capitol Hill decision makers. Some had never left their hometown, flown in an airplane or participated in a meeting before—but all had the desire to tell their own story and make a difference for themselves and their friends.
placed on the Temporary Disability Retired List in 2008 and, like many of the self-advocates in attendance, struggled to find a job. He is now employed through Skookum on an AbilityOne contract at Fort Meade as safety/ quality/environmental officer. “I don’t think just about surviving anymore… I’m able to plan for the future and enjoy life with my family,” said Colomac. After sharing his story, Colomac addressed his 39 self-advocate peers in attendance, thanking them for participating in the Grassroots Conference and for helping to shape the future for family, friends and others with disabilities. Fall 2012 | 7
Grassroots Advocacy
“We’re going to meet with our Congressmen and Congresswomen, look them in the eye and tell them that there is a program called AbilityOne out there that needs their support. They might not want to give us their support right away, but that’s just an obstacle. And if there’s a group of people that has experience in overcoming obstacles, it’s us,” Colomac said.
Training
The next day, following opening remarks by Aaron Bishop, executive director, National Council on Disability, and issue overviews presented by NISH staff, the selfadvocates learned how to express their needs to Capitol Hill through “Telling Your Story” trainings, conducted by NISH Board Member Tom Miller and former NISH Board Member Paul Stabile. “Most of the self-advocates have never been to Washington D.C. or had to present their story,” said Miller. “Paul and I lead them through a series of ice breakers to get them comfortable, then we do group exercises and
Self-advocates participating in the Grassroots Advocacy Conference.
discussions to get them ready for their Hill visits. Don’t worry, they will be ready!” Meanwhile, other conference participants attended issue briefings presented by Andy Imparato, senior counsel and disability policy director for the U.S. Senate
Committee on Health, Education, Labor and Pensions; the NISH Government Affairs team; and Thorn Run Partners, a Washington D.C. legislative consulting firm. Another highlight from the full day of training was the lunch keynote speaker, Rep. Gerry Connolly, D-Va. Connolly reinforced the importance of what the self-advocates were doing—telling their stories directly to Members of Congress so that Members can develop informed, educated policy and law. He told the group that no decision impacting them should ever be made without their participation and applauded them for making their voices heard.
Capitol Hill Visits
During the next two days, selfadvocates and their teams shared their challenges and triumphs with policymakers, and encouraged them to support the needs of all people with disabilities. While the scheduled visits focused on self-advocates telling their stories and expressing the importance of their jobs, teams also briefed lawmakers on three other issues: Bob Chamberlin (right), NISH president and CEO, presents a U.S. flag produced by people with significant disabilities to Aaron Bishop, executive director, National Council on Disability, following Bishop’s remarks.
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H.R. 3086, The Fair Wages for Workers with Disabilities
Grassroots Advocacy
Act: This legislation, as written, could lead to loss of employment for thousands of individuals with disabilities. Teams urged Members of Congress to oppose any legislation that would curtail employment opportunities for people with significant disabilities. Workforce Investment Act Reauthorization (WIA): Teams expressed strong support for reauthorization of WIA, but advocated for two changes: - Amending the definition of “employment outcome” to include individuals with significant disabilities who choose and find employment through the AbilityOne Program, and - Removing a provision allowing states to consolidate funds from Vocational Rehabilitation, which would result in less focus on employment. Small Business Legislation: Teams urged Members of Congress to include language to preserve employment opportunities for Americans with significant disabilities in any legislation to increase statutory small business contracting goals. By the end of the conference, visits with more than 150 Capitol Hill policymakers had taken place. Additionally, on the final evening of the conference, attendees gathered at the Rayburn House Office Building for a Congressional Reception to network with Senators and Representatives. While the conference served to inform those in key positions, it ultimately was about the selfadvocates in attendance who were empowered to speak on their own behalf – to embody firsthand the core tenet of disability advocacy: Nothing About Us, Without Us. H
Paul Stabile, former NISH board member, conducts training for self-advocates.
From left to right: Ann Morgan, board chair, Work Services Corporation, Wichita Falls, Texas; Sally Henderson, executive director, NISH South Central Region; Mark McKeever, vice president, Work Services, Goodwill Industries of San Antonio; Rhonda Lovett, self-advocate, Work Services Corporation; and Karl Thomas, self-advocate, Goodwill Industries of San Antonio.
Fall 2012 | 9
Grassroots Advocacy
Jason Dale (left), self-advocate, The Arc of CaddoBossier, Shreveport, La., meets with a Capitol Hill staffer.
Randy Russell (left), self-advocate, and Justin Harris, management associate, The Centers for Habilitation, Tempe, Ariz.
Joel Crowson, state and federal contract coordinator, The Arc of Caddo-Bossier, Shreveport, La., with a staffer for Rep. Rodney Alexander, R-La.
Azure Venable (front left), self-advocate, Tresco, Inc., Las Cruces, N.M., with her parents (back row), Karen and Ben Venable, and Pam Lillibridge, Tresco president and CEO.
Andrea Linden, self-advocate, AccessAbilityInc., Minneapolis, Minn., tells her story to selfadvocates, and nonproďŹ t agency and NISH staff in attendance at the conference.
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Grassroots Advocacy
From left to right: Benita Flores, supervisor, Michael Stopulos, board member, and Martina Sangster, clerk, The Arc of Quad Cities Area, Rock Island, Ill., in front of Sen. Chuck Grassley’s office. Self-advocates participating in the Grassroots Advocacy Conference gather in front of Capitol Hill.
From left to right: Lisa Kennedy, chief development officer, and Wayne McMillan, president and CEO, Bobby Dodd Institute; and Emily Burnett, NISH Intern, in front of the office of Rep. Tom Graves, R-Ga.
From left to right: Elizabeth Wellman, program assistant, Raina Girton, personnel manager/ vocational coordinator, and Rhea Nelson, executive director, New Leaf, Inc., Oak Harbor, Wash.; and Lori Tolson, project manager, NISH Northwest Region.
Andy Imparato, senior counsel and disability policy director, U.S. Senate, Committee on Health, Education, Labor and Pensions, briefs participants on recent Congressional activity.
Fall 2012 | 11
Grassroots Advocacy
From left to right: Linda Forth, vice president, Human Resources, Human Technologies Corporation (HTC), Utica, N.Y.; John Kelly, director, NISH Government Affairs; Lealo Tyler, self-advocate, HTC; Rick Sebastian, HTC president and CEO; Evelyne Villines, disability advocate and former member of the NISH Board and U.S. AbilityOne Commission™; Bob Chamberlin, NISH president and CEO; Chris Stream, executive director; NISH North Central Region; and Jasminka Martinez, self-advocate, HTC.
Grassroots Advocacy
Advocates Raising Awareness Brandon Seavolt
Peckham Industries, Lansing, Mich.
Darryn Smith
JobOne, Independence, Mo. As an employee who has been promoted from part-time mail clerk to assistant project manager for the mailroom at JobOne, Darryn Smith treasures the possibilities that lie ahead. “This company really focused on the potential and skills that I have,” he says. “It was a special blessing to be offered the opportunity to share my story and talk about all the good things that have happened for me,” says Smith, adding that the conference allowed him to speak with many decision makers. For years, his speech impediment prevented him from accomplishing many goals. But the opportunities, like the conference, that have been presented to Smith at JobOne have encouraged him to step out of his comfort zone and create a better life.
Brandon Seavolt (center), self-advocate, Peckham, Inc., accepts a Certificate for Excellence in Advocacy from Paul Stabile (left), former NISH Board member, and Tom Miller, NISH Board member.
When Brandon Seavolt, 26, learned that he had been selected to attend the 2012 Grassroots Advocacy Conference, he knew it would be another chance to shine and shed some light on some of the issues that people with disabilities face.
Today, he annually participates in the local multiple sclerosis walk (in honor of his mom) and the Susan G. Komen Race for the Cure, and he is actively involved in various projects and ministries with his church. His newfound confidence is propelling him forward. “I wouldn’t mind telling my story again if they asked me! It really gave me the boost I needed for public speaking,” says Smith, 31. “With this company, the sky is the limit.”
Throughout his life, Seavolt faced many challenges because of misdiagnoses and improper medications. At 16, he was officially diagnosed with Asperger’s Syndrome, which helped him turn a positive corner in treatment. Since 2010, Seavolt has been building a career at Peckham Industries, and remains dedicated to advocating for people with disabilities. An activist, he has been involved in public speaking for nearly six years, sharing his experiences and knowledge with students in area schools and small companies. The conference was another place to be heard. He said he gained a lot from attending the conference, like more confidence and determination to succeed. “The Grassroots Advocacy Conference was the highlight of my life. I left knowing that I can make a difference,” he says. “I was provided with a lot of resources to make things successful.”
Darryn Smith, self-advocate, JobOne, Grandview, Mo.; and Tonya Stewart, senior executive assistant, NISH South Central Region, meet with a Capitol Hill staffer.
Fall 2012 | 13
Grassroots Advocacy
Annert “Louie” Rivera
Bobby Dodd Institute, Atlanta, Ga.
Sue Wilson
North Bay Rehabilitation Services, Rohnert Park, Calif. For Sue Wilson, it’s hard to choose one favorite thing about her experience at the Grassroots Advocacy Conference. “It meant so much. I loved it all!” says Wilson, a sewing trainee with North Bay Rehabilitation Services. A first-time visitor to Washington, D.C., she enjoyed seeing the historic sites. But on the top of her favorites list was speaking to NISH President and CEO Bob Chamberlin and the different members of Congress, like Mike Thompson of California.
Louie Rivera (left), self-advocate, with Wayne McMillan, president and CEO, Bobby Dodd Institute, Atlanta, Ga.
Annert “Louie” Rivera is a retired veteran who served in the U.S. Army for two decades. When his career ended, so too did life as he knew it. Years of alcohol dependency led him into depression and later into homelessness. Then, in the midst of rock bottom, he found hope to move forward. Rivera, who took his last drink in December of 2008, began a work therapy program through the Veterans Affairs as an AbilityOne operator with Bobby Dodd in July of 2009. In December 2010, he was selected as the switchboard operator supervisor, where he now manages eight operators.
“I got to tell them about my job and what I do for a living,” says Wilson, whose daily duties include a variety of tasks from working with sewing machines to seamripping and assisting with repairs. “I do a lot of different jobs. I’m lucky.” Wilson, who has been employed at the company for 14 years, maintains a positive attitude. Conference participants got to know Wilson during the welcome dinner when Chamberlin presented an American Flag to Sgt. Neil Colomac to thank him for his keynote address. From the back of the room, Susan exclaimed, “I made that flag!” and the room broke into applause. “I think she brought back a bigger sense of pride in her work. She was proud before, but she really showed a lot of interest in being supportive of the company and the AbilityOne Program,” says Jennifer Britton, a production manager. Adds Wilson, “I feel like I did such a good job!”
He has made such strides in his recovery that he has twice been selected to attend the conference. “I’m the only one from Alabama who has been to the conference twice,” says Rivera. “It was important to me to tell my story. Without Bobby Dodd, I would probably be still struggling trying to find work with my disability.” Rivera strongly supports the program that helped him overcome his biggest challenge. “It helped me build my self-esteem,” says Rivera. “It has also given me an opportunity to follow my dreams to open a homeless shelter for veterans.”
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Sue Wilson, self-advocate, North Bay Industries, with Aaron Bishop, executive director, National Council on Disability, at the 2012 Grassroots Advocacy Conference.
The Federal Insight
Vicki Kennedy Addresses NISH Event in Boston By Denise Dory, director of Board Affairs When Vicki Kennedy offered words of encouragement and support for NISH and its mission, they were sentiments that came from the heart. The widow of Sen. Ted Kennedy was one of two honorees at a special dinner and program held at the John F. Kennedy (JFK) Presidential Library and Museum in conjunction with the NISH Board of Directors meeting in Boston, held Aug. 2-4. In remarks often tinged with emotion, Kennedy remembered her late husband’s work on behalf of people with disabilities, a legacy she has vowed to continue. She also spoke about the challenges facing their nephew and her family’s wish that his future be filled with possibilities and not limitations. Vicki Kennedy is co-founder and president of the Board of Trustees of the Edward M. Kennedy Institute for
Bob Chamberlin (left), NISH president and CEO, and William Coleman (right), NISH Board chair, honor Massachusetts State Sen. Frederick Berry for his support of people with disabilities.
the U.S. Senate, which is currently under construction adjacent to the JFK Library. Along with Vicki Kennedy, NISH President and CEO Bob Chamberlin and NISH Board Chairman William Coleman also recognized Massachusetts State Sen. Frederick Berry during the dinner. Berry, whose accomplishments in the Massachusetts State House include numerous bills on behalf of adults and children with disabilities, is retiring after a 30-year career in public office. Chamberlin presented American flags created by people with significant disabilities to Kennedy and Berry. Jim Cassetta, CEO of WORK, Inc. served as event host. WORK, Inc., New England’s largest employer of people with disabilities, provides total facilities management for the JFK Presidential Library and Museum through the AbilityOne® Program. H
Vicki Kennedy addresses attendees of a special dinner and program at the John F. Kennedy Presidential Library and Museum.
Bob Chamberlin, NISH president and CEO, speaks with Vicki Kennedy, widow of Sen. Ted Kennedy.
Fall 2012 | 15
The Federal Insight
View from Washington By Tony Young, senior public policy strategist As the end of the fiscal year approaches on Sept. 30, it is a good time to review Congress’ progress to date. At this point in the appropriations process for FY2013, which begins Oct. 1, 2012, the House passed seven of the 12 fiscal 2013 appropriations bills off the floor and cleared 11 out of committee. While 11 bills also passed through Senate committees, none of these have been taken to the floor for votes. Neither chamber will further consider any appropriations measures before the November election. Instead, Congress voted on an agreement to fund the government for six months beginning Oct. 1, 2012, thereby setting agency spending for the year at $1.047 trillion, as agreed to in last summer’s debt deal. Below is a summary of what to expect on some notable appropriations bills:
The first week of August, the Senate passed through committee a Department of Defense appropriations bill that aligns with the Pentagon’s baseline austerity budget and is within the spending caps mandated by the Budget Control Act. The bill does not address the looming half-trillion dollars in across-theboard defense cuts over 10 years that will take effect if Congress fails to reach a deal to reduce the deficit. While the House passed its version of the bill earlier in August, a compromise and final spending bill seem unlikely to come together before November’s lame-duck session. Also in August, the controversial Labor-HHS-Education spending bill was introduced in the House, cutting $6.3 billion compared
The following chart summarizes the status of the appropriations process in both chambers:
Bill
S
C
F
CF
S
C
Agriculture
✓
✓
✓
✓
Commerce/Justice/Science
✓
✓
✓
✓
✓
Defense
✓
✓
✓
✓
✓
Energy & Water
✓
✓
✓
✓
✓
FInancial Services
✓
✓
✓
✓
Homeland Security
✓
✓
✓
✓
Interior & the Environment
✓
✓
Labor/HHS/Education
✓
✓
✓
✓
Legislative Branch
✓
✓
✓
✓
✓
Military Construction/Veterans
✓
✓
✓
✓
✓
State & Foreign Operations
✓
✓
✓
✓
Transportation/HUD
✓
✓
✓
✓
KEY
House
Senate
✓ = Passed
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S = Subcommittee
✓ C = Committee
F = Floor
F
CF
CF = Conference Committee
to current funding. While the measure passed through subcommittee on a mostly party line vote, it is not likely to come to the House floor. Instead, its provisions will factor in during House-Senate spending negotiations in the fall. While the Homeland Security Appropriations bill passed the House with ease, it was under a veto threat even before the House adopted two immigration-related amendments to the bill that drove away many Democrats who otherwise might have supported the legislation. The House and the Senate, in essence, are laying down their markers on funding levels and policy riders for the large end-ofthe-year negotiation that will take place during the lame duck session. There has been a divide between Senate and House Republicans over the total funding level of discretionary appropriations for FY2013, with Senate Republicans adhering to the top-line number contained in the Budget Control Act (BCA) of August 2011 and the House Republicans looking to make decreases in the overall spending levels. While the six-month Continuing Resolution reached by House and Senate leadership maintained the levels set by the BCA, expect House Republicans to look again for cuts during upcoming spending negotiations. H
The Federal Insight
Public Policy Corner Congress Examines Social Security Solvency Issues By Tony Young, senior public policy strategist The House Ways & Means Committee’s Subcommittee on Social Security held a hearing on the 2012 annual report by the Social Security Board of Trustees before the August recess. The hearing was designed to lay the groundwork for remedial action to shore up the Social Security trust funds, including the one that is projected to run dry the soonest—the disability insurance trust fund. The subcommittee’s chairman, Rep. Sam Johnson, R-Texas, noted that the trust funds’ financial difficulties must be solved in order to “protect benefits for those who rely on them.” He called for action soon, saying remedial action will become “increasingly difficult…if we delay action much longer.” The 2012 trustees report projected that by 2016, the Social Security Disability Insurance program will be obliged to pay out about $30 billion more in benefits than will come in from taxes. That $30 billion annual shortfall is projected to continue each year until 2023. This has potentially severe adverse consequences, Johnson pointed out. “The average monthly benefit for a disabled worker today is only $1,111,” Johnson said. “In 2016, revenues will cover 79 percent of benefits, so that’s a potential cut of about $233. That’s real money, especially for those who are getting by on a fixed income. We in Congress are trustees too and the public knows the longer we wait, the more difficult the choices will become and the less time Americans will have to prepare. With all the financial anxiety that Americans face, we should not increase the burden on them by failing to fulfill
our duty in protecting our nation’s most important safety net program. Let’s act now before it’s too late.” Johnson noted that the trustees report also projected a looming need to shore up the financing for the Social Security trust fund. “While the need to inject new funds (or other programmatic changes) to the disability fund is more acute, the whole program is in need of intervention sooner rather than later,” Johnson said. Witnesses at the hearing were the Social Security program’s two public trustees, Drs. Robert Reischauer and Charles Blahous. They reviewed the basic financing facts of the Social Security trust funds—that almost all Social Security benefits are funded through payroll taxes, although some funds come from income tax paid by higher-income seniors who pay tax on their Social Security benefits. Currently, the OASIDI (Old Age, Supplemental Income, Disability Income) trust fund holds about $2.7 trillion. About half of that comes from surplus from prior years’ payments (FICA and income taxes) paid into the trust funds. (2010 was the first year since 1983, the last time the program was reformed, when outlays exceeded revenues.) The witnesses noted that although many people perceive Social Security as a retirement program, only about 64 percent of its payments are to retired persons. The OASDI trust fund is actually an insurance program that has the purpose of replacing income that is lost due to retirement from work because of age, the onset of a significant disability, or the death of a spouse or
parent. More than one third of the total benefits paid go to people with significant disabilities, or to spouses or immediate family survivors of Social Security beneficiaries. Demographics are adding to the program’s financial woes, the witnesses testified. The Baby Boom generation is reaching retirement age and beginning to collect benefits (while ceasing to pay in FICA taxes). “The fund is going to struggle to keep up,” the public trustees said. The problem is particularly acute for the disability income fund. If not resolved, the disability income trust fund shortfall could force the program to delay payments until more revenue comes in. That could mean a reduction in disability income payments of as much as 21 percent, the trustees testified. Potential resolutions, they continued, could include infusion of general account funds into the trust funds, or changes to the program’s tax or benefit structures, or some combination of all three approaches. Johnson emphasized his belief that short-term action is necessary. He said corrective legislation is needed within the next one to three years. The trustees also pointed out that short-term action is needed to allow for a phase-in of any programmatic or financing changes. This issue is one of considerable concern to people with significant disabilities and their advocates. It is one in which NISH and its allies in advocacy are paying close attention. H
Fall 2012 | 17
The Federal Insight
Joint Base McGuire-Dix-Lakehurst Wins Hennessy Award By Gisele McAuliffe, contributing feature writer
OTC’s food service team at Halvorsen Dining Facility.
There were shouts of absolute joy at the Halvorsen Dining Facility for the second year in a row as Joint Base McGuire-Dix-Lakehurst in New Jersey maintained its reputation of being one of the best food service operations in the U.S. Air Force by placing in the final grouping of seven Air Force bases worldwide for the prestigious Hennessy Award. The Hoover Commission created the Hennessy Award as a way for government food service and hospitality workers to compete for the best facilities and teams. The Air Force was the first of the Armed Forces to implement the program in 1953. The Hennessy Trophy Awards Program was established three years later and promotes excellence in customer service, sanitation, appearance, management operations and meal quality for Air Force installations worldwide. The trophy represents excellence in professionalism and the best food service program in the Air Force. This past February, the Occupational Training Center (OTC) of Burlington County again teamed with the Air
Force staff to compete for the prestigious Hennessy Award and were rewarded for their efforts by winning at the Air Mobility Command level. Success in this competition is not a novelty at Joint Base McGuire-DixLakehurst as the team also won in 2011. This is quite an honor since only selected Air Force bases are visited; these bases represent the elite performers within the various commands of the U.S. Air Force. The OTC staff at Halvorsen Hall is responsible for much of what goes into serving over 257,000 meals annually in a clean and wellmanaged facility; from food preparation, serving, busing, cleaning dishes, pots and pans to ensuring every part of the dining facility is spotless. Not an easy task in a dining facility open seven days/week, serving meals to Airmen, Marines, Soldiers, Sailors and guests. The key to maintaining this level of excellence is the unquestionable dedication of Joint Base McGuireDix-Lakehurst and OTC staff and their concentration on team work, excellent customer service and continued training in hospitality.
Joint Base McGuire continued on page 20
Shanda Mathis (left), assistant manager, and Candi Wildey, AbilityOne® employee, in front of the POW/MIA Memorial in Halvorsen Hall.
Terrance Talley (left), AbilityOne employee, and Tom Deshield, project manager, OTC, in front of the POW/MIA Memorial in Halvorsen Hall.
Lt. Col. Cabosky in the Main dining area of Halvorsen Hall.
Fall 2012 | 19
The Nonprofit Agency Link
QWE and ERS – It’s about More than the Letters QWE is the acronym for Quality Work Environment. It is an initiative that demonstrates the commitment of the U.S. AbilityOne Commission™, NISH and National Industries for the Blind to individuals with disabilities beyond simply providing employment. QWE is a continuous goal setting process where organizations decide what goals they want to implement. By participating in QWE, organizations with an AbilityOne® contract take an extra step to systematically ensure success for their employees with disabilities, particularly those in the AbilityOne Program. While QWE maximizes the potential of employees with disabilities, the Employment Research System (ERS) provides the statistical data necessary to promote AbilityOne. ERS is a database containing information from nonprofit agencies (NPAs) that submit employee level payroll data. ERS is the only database of its kind. ERS has already provided valuable information that was not available prior to its start, such as the demographics of the individuals employed. Prior to the availability of ERS data about AbilityOne employJoint Base McGuire continued from page 19
Preparation for the Hennessy competition is year round at the base; to reach this level, the entire team must constantly focus on being the best and dedicating all their efforts to sustaining that position. OTC’s employees, including 41 with some type of disability (every direct labor position), interact with their military counterparts on a daily basis. The work ethic and professionalism of OTC staffers allow them to work alongside their civilian and military counterparts in a most professional and seamless manner. 20 | NISH WORKPLACE
ees, we were limited to anecdotal information. Because of ERS, there is now statistically significant data to validate the anecdotes. The type of information derived from ERS is critical to the ongoing success of the AbilityOne Program. One way that NISH demonstrates the importance of each initiative is through the Certificate of Achievement. The Certificate of Achievement is given to outstanding NPAs symbolizing “a NISH Good Housekeeping Seal of Approval.” Recently, the criteria for the Certificate of Achievement were modified to reflect the changing environment. Specifically, the criteria have been changed to include NPA participation in QWE and ERS as a mark of excellence. Changes to the certificate criteria go into effect in the new fiscal year beginning Oct. 1, 2012. The new criteria are: Quality Work Environment – Organizations with an AbilityOne contract have signed up to participate, completed the selfassessment, and submitted the Strategic Action Plan. These represent the three steps involved The staffing at many commands include some individuals with disabilities or a management team member with disability; at Joint Base McGuire-Dix-Lakehurst, every member of the dining hall’s direct labor staff has a mental, cognitive, emotional, and/or physical disability. OTC staff members are constantly recognized for their dedication and desire to excel by guests and Air Force staff. Work has already begun in earnest for the next round as every member of the team is looking forward to
The revisions to the Certificate of Achievement criteria reflect the critical importance of ERS and QWE. in completing the first cycle of QWE. This requirement applies to CRPs with greater than 25 AbilityOne employees performing direct labor work. Employee Research System – Organizations with an AbilityOne contract have signed up to participate and have submitted data for at least two quarters during the fiscal year. This requirement applies to NPAs with greater than 50 AbilityOne employees performing direct labor work. The additional requirements for participation in ERS and QWE are indicative of the importance of those two initiatives and of the forward thinking of NPAs that are going above and beyond to truly demonstrate excellence in their operations. Additional information on QWE and ERS can be found at www.instituteforempowerment.org. H next year and to taking home the Hennessy trophy. “My sincere congratulations go out to the OTC staff and the Air Force service members at Joint Base McGuire-Dix-Lakehurst. Their success in receiving the prestigious Hennessy Award is a tribute to their teamwork and dedication. And of course, my thanks to the team at AbilityOne whose commitment to assisting individuals with disabilities helped make this possible,” said OTC Executive Director Joseph S. Bender. H
The Nonprofit Agency Link
Group Home Foundation, Inc. Earns ISO Certification Group Home Foundation, Belfast, Maine, received ISO 9001: 2008 registration last year and the nonprofit agency’s executive director, Harold Siefken, recently shared the road to registration with Workplace. ISO 9001 is an International Quality Management System Standard that specifies requirements within which an organization demonstrates its ability to consistently provide a product or service to meet customer and legal requirements, enhancing customer satisfaction and opening the way to continual improvement. The requirements are intended to be applicable to all organizations, regardless of type, size or product/ service provided. According to Siefken, “While our customers were not requiring that Group Home Foundation, Inc. be ISO 9001 certified or registered, it was becoming clear to us that most were expecting their suppliers to be.” Group Home Foundation, Inc. (DBA Little River Apparel Manufacturing) is a manufacturer whose primary line of business is the production of garments that are designed to protect military personnel during combat situations involving the use of chemical and/ or biological agents. As a result, it is important that the customers and end users of the products have confidence that the garments were manufactured under the highest of business and quality standards. After developing, implementing and utilizing an ISO 9001 compliant quality system for several years, the Group Home Foundation Management Team concluded that the
organization should take the next logical step and complete the ISO 9001: 2008 registration process. After a gap analysis of the existing quality system was completed by one of the NISH quality team members, Group Home Foundation contracted with a consultant to assist with the review of existing systems, make system change recommendations and provide staff training regarding the ISO standard and internal audit processes. The goal was successful completion of the ISO 9001 registration process by the end of 2011. After the team spent several days with the consultant in early 2011, an auditor from National Quality
Assurance, USA completed a pre-assessment audit of the NPA’s quality management system. The purpose was two-fold: one, to give the team and employees some experience with the audit process; and two, to get a comprehensive review of the existing Group Home Foundation quality management system prior to the formal registration audit from the perspective of an outside auditor. With the completion of the pre-assessment audit, the formal Stage I and II audits were scheduled, resulting in a successful completion and Group Home Foundation, Inc. receiving ISO 9001: 2008 registration on Dec. 2, 2011. H
Race Car Driver Displays Flag Produced by Goodwill
At the NISH National Training and Achievement Conference in May, NISH President and CEO Bob Chamberlin presented Derek Daly, the opening session keynote speaker, with an American flag made by people with significant disabilities from Goodwill Industries of South Florida. Pictured above, Daly’s son, Conor, signs that very same flag in Germany (left), and proudly held the flag after winning a GP3 racing event in Spain (right).
Fall 2012 | 21
The Nonprofit Agency Link
Brevard Achievement Center Names Amar Patel as New President and CEO The Board of Directors of the Brevard Achievement Center (BAC) is pleased to announce that Amar Patel, a BAC board member since 2009, has been selected Amar Patel as the agency’s new president and chief executive officer. Patel replaced retiring President and CEO Dayle Olson, effective June 18. Prior to assuming the role of CEO at Brevard, Patel was employed by Harris Corporation as a test engineer directly after graduating from the University of Florida. During his eight years at Harris, Patel earned positions of increasing responsibility. His most recent leadership role was as program manager of F35, the largest avionics program to date at the Melbournebased communications and information technology firm. Prior to this position, Patel served as program manager of F22 where he oversaw a multi-million dollar production program. While program manager for both F35 and F22, the programs achieved 100 percent on-time delivProcurement Champion continued from page 5
As a result of Johnston’s hard work and her team’s support, the AbilityOne Program has expanded in the area and continues to grow. “We’re working with NISH to submit a contract opportunity that would substantially expand NISH’s services and potentially double the number of current employment opportunities under PWD Maine contracts,” she said. None of this would have been possible without Johnston’s dedication and hard work.
22 | NISH WORKPLACE
ery with zero quality rejects. Prior to becoming a program manager, he was given an engineering process award for process innovation in the implementation of a Manufacturing Execution System. “After an extensive and competitive search process, I could not be more pleased that Amar will be assuming the position as President of Brevard Achievement Center,” said BAC Board Chair Travis Proctor. “He is an accomplished leader with proven success at managing large operations and has a demonstrated passion for persons with disabilities. The Board is confident that the agency will not only continue to thrive, but reach new heights under Amar’s direction.” At Harris, Patel was chosen to serve as a loaned leader for the company’s 2007 United Way campaign. It was in this capacity that he realized his passion for making a difference. “When I went out into the community for United Way and saw so many wonderful nonprofits doing so much with so little. It truly made me realize that I wanted to be more connected “It’s through Jackie’s determination to create job opportunities for people with significant disabilities that NISH is able to move forward with expanding throughout the New England area,” Kanady said. NISH extends sincere thanks to Jackie Johnston for her dedication and support of the AbilityOne Program. H Comments regarding AbilityOne Procurement Champion articles and nominations can be addressed to Rachel Crowell, specialist, Marketing, at rcrowell@nish.org.
to our community,” said Patel. “The opportunity to lead a premier organization like the Brevard Achievement Center is one that doesn’t come along often. I am extremely grateful for the chance to take BAC to an even greater level of achievement.” Proctor also noted that Patel is taking the helm at a key time for the agency thanks to strong leadership from Olson. “BAC recently received a $1 million state grant to fund on-site training programs for out-of-work adults with disabilities at employment sites within Brevard County that cater to the hospitality, medical and technical fields,” said Proctor. “BAC also was recently chosen as one of 500 national, nonprofit finalists in the Toyota 100 Cars for Good Program. But, the agency’s most impressive accomplishment is that it has no debt. That is because of the remarkable leadership Dayle Olson has provided during the past 15 years. I’m sure there are many incoming CEO that would love to inherit an organization in such a strong strategic position.” Patel holds a Bachelor of Science in Electrical and Computer Engineering, a Master of Science in Industrial and Systems Engineering and a Master of Business Administration from the University of Florida. When not climbing the career ladder, Patel and his wife, Megan, can be found climbing mountains in the U.S. and beyond. His love of the sport also inspired him to serve as a director of RockOn, a local nonprofit whose mission is to foster independence through rock climbing for kids with disabilities. H
The Nonprofit Agency Link
Opportunity Village Protects Red Rock Canyon’s Natural Beauty By Tracy Brown, special assistant to the executive director, Opportunity Village Village had previously attempted. For starters, OV recognized a requirement for a specialized truck that could handle the rough terrain of unpaved roads to the picnic areas and capable of hauling out trash. Remote and outlying areas, uncommon to other contract sites, needed restroom service as well as trash and recycling containers. OV workers have learned to rely on large brim hats, sunscreen and lots of water to get the job done in the hot desert climate.
A small ground snake lies on a rock in front of the Bureau of Land Management’s Red Rock Canyon Visitor Center.
Las Vegas is known for a lot of things. Just say “Vegas” and you are sure to get a unique picture in your head. The extravagant city is home to more than two million residents. Desert living provides unique opportunities and unique scenery. Outdoor enthusiasts, nature seekers and conservationists will find the most remarkable national conservation area just outside the city. Overseen by the Bureau of Land Management (BLM), Red Rock National Conservation area protects and displays some very unique artifacts indigenous to the Mojave Desert. The Red Rock Canyon hosts a projected one million visitors annually. It is located 17 miles west of Las Vegas off of State Route 159 and consists of more than 195,500 acres of land. Some people venture to Red Rock to enjoy the Visitor Center and the many beautiful and informative displays. Some people visit Red Rock as a stop along a very strenuous bicycle route,
others visit in order to run or walk the 13.1 mile scenic route. The vast majority of visitors to Red Rock Canyon come out to picnic, climb and explore the more than 30 miles of hiking trails. Red Rock’s natural setting posed some unique considerations in terms of custodial service requirements. Up for the challenge and eager to support the conservation effort, Opportunity Village’s (OV) team jumped at the chance to work with the BLM in 2006. A provider of employment and vocational services to more than 1,700 people annually, OV operates several AbilityOne® contracts throughout the community. The nonprofit already provides successful custodial services in more traditional settings, so why not take these services to the next level? In initializing service on the contract, the scope of the Red Rock National Conservation Area contract was more challenging than Opportunity
Red Rock’s newly constructed Visitor’s Center opened in 2011. The building added approximately 7,400 sq. ft. of interior space and another 7,100 sq. ft. of exterior patio and walk space to the contract. The team at Red Rock cleans the fee gate for park entry, more than 40 picnic tables in multiple areas, restrooms and rest stops throughout the entire 13.1 mile loop. Outlying and remote areas are also inspected and cleaned regularly. Feedback from visitors and the BLM about Opportunity Village’s work at Red Rock has been quite positive, and OV is proud to boast this AbilityOne contract as another great success. Four people with significant disabilities employed at the Red Rock contract site interact with thousands of visitors and provide needed services to preserve a National treasure. The BLM, Red Rock Canyon Interpretive Association, and Friends of Red Rock Canyon hosted a luncheon in December for the OV team to honor their fine work and presented them an individually-signed “thank you” plaque. Opportunity Village successfully operates several AbilityOne contracts and employs more than 85 people with disabilities through AbilityOne.
Opportunity Village continued on page 30
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The Nonprofit Agency Link
Linden Resources Launches Secure Document Destruction Business Line to Benefit People with Disabilities creating training opportunities and desperately needed new jobs for people with disabilities,” said Linda Chandler, Linden Resources’ CEO. According to a recent report from the Bureau of Labor Statistics, unemployment among people with disabilities hovered at 15.2 percent in 2011, significantly higher than the 9 percent reported for the general population. Among workers with disabilities, a third had part-time positions compared to 1 in 5 for workers without disabilities. These figures do not account for the more than 80 percent of people with disabilities who would like to work, but for whom jobs are unavailable, a gap Linden Resources strives to close. Jennifer Richcreek (left) and Suzan Basoglu (right), members of Linden’s secure document destruction workforce, prepare paper for shredding in the Virginia facility.
Linden Resources, an Arlington, Va. nonprofit organization that provides jobs for people with disabilities, recently launched secure document destruction services. Secure document destruction provides shredding services that destroy confidential documents and sensitive materials in a manner that ensures complete confidentiality. More than simple shredding, customers are ensured, from document disposal in locked bins, right through to recycling, that their confidential materials are never compromised. Using the latest technology, customers can monitor the complete destruction process on their own computers by accessing security cameras at the shredding center and a GPS tracking system installed on Linden’s delivery trucks. Linden Resources’ secure 24 | NISH WORKPLACE
document destruction provides services for commercial businesses and Federal agencies, and joins Linden Resources’ other business lines in printing, warehousing and fulfillment, staffing and call centers. “Expanding jobs for people with disabilities is Linden’s mission,” said Jennifer Murphy, Linden Resources’ board chair, “Secure document destruction will provide people with disabilities additional opportunities for dignity and self-sufficiency through work.” “We are pleased to provide this needed service to businesses such as law firms, hospitals, banking and universities, that want to ensure that their client confidentiality is protected at all times, while also
In addition to Linden Resources’ operations in Arlington and Herndon, Va. and Washington, D.C., Linden also operates 11 AbilityOne® government work sites throughout the Metro region. Linden programs assist people with disabilities, veterans with disabilities and TANF (Temporary Assistance for Needy Families) recipients to find and sustain community jobs. In 2011, Linden served more than 270 individuals. Linden’s newest program, Vets Ready2Work, provides job placement, coaching and job support services to veterans with serviceconnected disabilities. To find out more about Linden Resources, call 703-521-4441 or visit www.Linden.org. H
The Workplace Inclusive
U.S. Naval Academy Honors Melwood Employee Bancroft Hall, where we have lived for the last four years, a home,” said 2nd Lt. and President of the Class of 2012 Ian Cameron. “He has the kind of magnetic personality that gets to know everybody and is Navy’s number one sports fan, attending every single sports event.”
Melwood employee Gregory Klima, being recognized in front of 25,000 people attending the 2012 U.S. Naval Academy graduation, May 29, Navy-Marine Corps stadium, Annapolis, Md.
The Federal customer’s respect and appreciation for the work of AbilityOne® Program employees was showcased recently before a crowd of 25,000 people during the 2012 U.S. Naval Academy graduation at NavyMarine Corps stadium in Annapolis, Md. On May 29, Melwood custodian Greg Klima was declared an honorary member of the academy’s Class of 2012. He received a standing ovation and a Navy football jersey signed by all the Navy sports captains.
Midshipman Frederick Eissler, a classmate who died during the Class of 2012’s freshman year. “Greg represents a larger community at the Naval Academy that has made
“Not only do the Navy athletes adore Greg and know his name, but every midshipman—from plebe (freshman) to ‘firstie’ (senior) could recognize Greg sporting his Redskins jersey while helping to maintain the grounds and building of the United States Naval Academy,” added Ensign Mary-Elyse Janowski, U.S. Navy. “Always full of life and ready to say hello to everyone who passes by, Greg can put a smile on anyone’s face to make their day a little brighter.” Janowski was captain of the athletic team captains and captain of the 2012 women’s swimming and diving team at the U.S. Naval Academy. Klima likes interacting with everyone he meets, especially the
Melwood Employee continued on page 30
“When the camera pointed at me and I saw myself (on the stadium’s big screen), it was just like ‘wow,’” Klima said. Klima was among four honorary members of the 2012 class, including Marine Col. John W. Ripley, who was credited with stopping thousands of North Vietnamese during the Vietnam War by blowing up one bridge; Navy Lt. Cmdr. Seth Phillips, an academy rabbi retiring after 20 years; and 26 | NISH WORKPLACE
Ensign Mary-Elyse Janowski, U.S. Navy; Gregory Klima; and 2nd Lt. Ian Cameron, U.S. Marine Corps, and president of the U.S. Naval Academy class of 2012.
The Workforce Inclusive
AbilityOne Program Success Story
New Job Provides New Career Goals for John Jones By Heather Loveridge, contributing feature writer Sometimes the right job makes all the difference. Before John Jones started working for United Cerebral Palsy (UCP) of Arkansas, he was making less than $10 every two weeks in a sheltered workshop. In March 2011, Jones was referred to UCP and began working in the secure shred room on UCP’s Internal Revenue Service secure document destruction (SDD) contract. In less than a year, he increased his hours from 15 hours per week to more than 30. “He has proven to be a valuable member of our SDD team,” said Daniel Leslie, business and community development director at UCP. “He has worked his way up to assisting on the truck for the local AbilityOne® and commercial customers. He is always polite and accommodating to each and every customer.” For Jones, the opportunity to have a new career has brought many positive changes. He loves his job and has been able to develop new work and social skills. “The AbilityOne Program has allowed me to become more social and show people my abilities, not my disabilities,” Jones said. “I get to get out in the community and meet nice people from the AbilityOne contract. I would like to especially mention Mrs. Carolyn and Mr. Bob of the IRS. They are very nice and have been kind to me.” Probably Jones’ favorite part of his job is the people. “I like working with all the people at Gone for Good (UCP’s document destruction),” he said. “They are all friendly and kind!”
Part of what has made Jones successful in his new job and allowed him to relatively quickly increase his hours and responsibilities is his attitude. “John is always very pleasant and polite and eager to do anything asked of him,” Leslie said. “Anytime he’s asked, he’s willing to work and train new employees. He is very customer service friendly. He says over and over that his mother raised him to treat others as he wished to be treated. We all look forward to the days he is scheduled to work.” Jones is also determined to make the most of his career opportunities. “When asked what his future looks like, John says, ‘I am going to be sitting in your office as the new director of UPC Enterprises!’” Leslie said. “He works hard with a determination that, if given the chance, he can be a director. I better watch out!” And, as Jones himself has said, that is most definitely one of his goals. He wants to move up in the company to take the role of either operations manager or sales. He’s also looking forward to marrying his girlfriend and has asked each of his co-workers to take part in the ceremony.
“When asked what his future looks like, John says, ‘I am going to be sitting in your office as the new director of UCP Enterprises!’” Leslie said. “He works hard with a determination that, if given the chance, he can be a director. I better watch out!”
— Daniel Leslie Business and community development director United Cerebral Palsy
“I think of everyone here as family. I really enjoy my job,” Jones said. “I want to do anything I can to help this company grow and be successful so that others like me may have the same opportunities as I have.” H
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The Workplace Inclusive
Warrior Bridge Sets Forth Mission to Support Nation’s Heroes More than 48,000 service members have been wounded in action since Sept. 11, 2001, and thousands more will face the daunting task of returning to civilian life given the wounds sustained while serving our country.
provide this range of supports.
ServiceSource (www.servicesource. org) is a leading nonprofit disability resource and top 5 AbilityOne provider of services. ServiceSource has been an authorized AbilityOne Through an emerging national nonprofit agency since 1981, providinitiative called Warrior Bridge, ing outsourcing services to more than ServiceSource, Alexandria, Va., has 30 Federal Government agencies, set forth a mission-driven commitincluding all branches of the U.S. Four Wounded Warrior employees of ment to supporting our nation’s military. Core business line expertise heroes by serving as a vital connec- ServiceSource, working in contract includes secure mail center managemanagement for the Department of Defense. ment, food services, administrative tion to resources and support for wounded veterans as they seek support and total facilities management. self-sufficiency, quality of life and combines classroom instruction employment. with on-the-job training, providing With regional offices and programs a solid foundation to begin a career. located in eight states and the In 2011, ServiceSource employed U.S. Department of Defense District of Columbia, ServiceSource more than 200 veterans across the Contract Management – provides a range of customized organization, 124 of them with signifServiceSource committed to programs for individuals, families, icant disabilities, and served more fully staff the direct positions on employers and corporate partners. than 220 additional veterans through two new AbilityOne contracts in Nationwide, ServiceSource serves rehabilitation programs. Of the Clearwater, Fla. and Fayetteville, more than 14,000 people with veterans employed by ServiceSource, N.C. with veterans who have disabilities annually; 1,500 of these 167 were employed on AbilityOne® disabilities. ServiceSource employs individuals are directly employed on contracts, including: 13 veterans with disabilities across both government and commercial its five contract management affirmative employment contracts. H U.S. Department of Defense Mark pods in Florida, North Carolina, Center Headquarters Complex – Maryland, Delaware and When awarded the AbilityOne Mark Pennsylvania. Center Total Facilities Management (TFM) contract, ServiceSource Supporting wounded veterans goes committed to hiring veterans, and beyond employment. Veterans often specifically Wounded Warriors, require a holistic combination of as a part of the operational/phaseservices to help them successfully in plan. To date, 65 veterans are transition into their civilian communiemployed on the contract, including ties. Warrior Bridge provides a range 30 veterans with disabilities and of support for wounded veterans nine Wounded Warriors. At the as they reintegrate into civilian life, Mark Center, ServiceSource worked including job placement, temporary with commercial subcontractor financial assistance to remove barriers ServiceSource is the prime contractor for the MC Dean to implement an to employment, housing assistance, AbilityOne TFM contract at the Department apprenticeship program that allows family support, basic living needs and of Defense Mark Center Headquarters wounded veterans and other linkages to other support services. Complex in Alexandria, Va. The Mark employees to learn a skill in an Warrior Bridge partners with local Center is a premiere site for the Washington expert training environment. For U.S. Department of Veterans Affairs Headquarters Services as a new Leadership example, participants can become hospitals, local U.S. Department of in Energy and Environmental Design Gold licensed electricians or plumbers at Labor veterans representatives, corpo- certified Federal building that will house a Journeyman level in a set period of rate partners such as Home Depot and 6,400 uniformed and civilian government time. The apprenticeship program local veteran-serving organizations to employees when fully occupied. 28 | NISH WORKPLACE
Eyebrow Hats Head Off Orion Industries’ Contact Center Services Wins Prestigious International Award
Orion Contact Center Services, a division of Orion Industries, won the Contact Center World 2012 Top Ranking Performers award for Best Contact Center Under 50 Agents. The announcement was made at the 2012 Top Ranking Performers conference in Orlando, Fla. the week of June 18. Competing against commercial service providers, Orion won the Gold Medal in Best Contact Center Under 50 Agents category and is ranked the Number One Center in the “Americas” region for the next year. Additionally, Orion won the
Silver Medal for Best Community Spirit for its mission-based work, as well as for assisting many other Washington charitable organizations. Orion will now go on to the World Awards where it will compete for global rankings against centers in the Europe/Middle East and Asia Pacific regions. Orion is a NISH-affiliated, AbilityOne® producing nonprofit that supports its mission to enhance career opportunities for people with barriers to employment. Orion’s contact center provides U.S.-based multichannel customer support for a number of local and national customers. Contact Center World is a 129,455 member global organization devoted
to contact center industry best practices, and includes 33 global industry associations as supporting partners. “Contact Center World’s annual Best Practices Conference and Awards determines winners from a multi-stage process starting with online applications where entrants are anonymous” said Matt Van de Voorde, director Orion Contact Center Services. “Global panels of 50 judges determine finalists in each category. Finalists are then invited to present at one of three regional conferences taking place around the world.” The winning decision comes from peer-based scoring at the conferences. Winners are given awards and all participants receive national, regional and global rankings. H
Fall 2012 | 29
Opportunity Village continued from page 23
Contracts include mess attendant services at Nellis Air Force Base (AFB), where OV serves more than 350,000 meals a year to airmen and women, in addition to postal services. AbilityOne employees from Opportunity Village clean millions of square feet of office and commercial space throughout Las Vegas, enabling a number of people with disabilities to boast their own employment success stories. Ernestine Hudgins has proudly provided custodial services at the Red Rock Canyon Visitor Center since April of 2010. She is responsible for maintaining the facilities at the visitor center and administra-
Melwood Employee continued from page 26
midshipmen, and frequently talks about his love of the Washington Redskins while working at Bancroft Hall. “The midshipmen really love Greg,” said Sheila Murray of Melwood, Klima’s supervisor. “They come up to him throughout the day. I look at Greg’s growth process; when he first started here he was quiet and kept to himself, but by working alongside the athletes he has opened up much more. Today, he interacts with other employees, is happier and does a great job.” Janowski described Melwood as a very supportive community that gives their employees opportunities to grow and develop. “At one of the top institutions for developing leaders of our nation, there is no doubt that many of the Navy midshipmen learn each day from the Melwood staff about how to respect everyone you meet, the social courtesy of something as simple as saying ‘hello’ and most importantly, to always keep trying and stay positive with a smile.” Klima is an excellent example for
30 | NISH WORKPLACE
tion building. Hudgins frequently provides assistance to the site supervisor, and aids in ensuring the cleanliness of the external facilities on the scenic route. When asked what she enjoys most, Hudgins noted that she especially loves meeting new people on a daily basis. “It is a different experience daily and I’m happy to be a part of that,” Hudgins exclaimed. She enjoys working with the staff of Red Rock Canyon and has developed great working relationships with many of the BLM employees. Hudgins loves working in the outdoor environment and looks forward to the different climate changes. She has learned a lot of important history about Nevada by working at Red Rock Canyon and
his colleagues. “His recognition has helped to build their morale,” Murray said. “He is inspirational.” H
Gregory Klima and another honorary graduate of the 2012 class of the U.S. Naval Academy, Lt. Cmdr. Seth Phillips, Chaplain Corps, U.S. Navy.
Greg Klima with his neighbors, Dick and Pat Lenham, who were Superintendents Guests at the May graduation.
knows she can relay that information to her young child. The future is bright for Hudgins and Opportunity Village. The Red Rock contract site is just one success among many. Opportunity Village is Nevada’s largest AbilityOne contractor, and this nonprofit looks forward to increasing the employment rate of people with disabilities. H
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NISH Training Calendar OCTOBER 2, 3
NEW! Equipment Decisions: The Selection Function Seminar (for Laundry Services)
Atlanta, GA
2, 3, 4
Federal Compliance Symposium 2012
San Antonio, TX
2, 3, 4
Proposal Development Strategies and Techniques
Chicago, IL
3, 4
Foundations of Quality
Vienna, VA
3, 4
Recruitment and Retention Strategies
Seattle, WA
10, 11
NEW! Document Destruction Sales Training
Raleigh, NC
10, 11
NEW! Pathfinders: Career Assessment & Planning Strategies for Individuals with Significant Disabilities
Vienna, VA
16, 17, 18 17 17, 18 23 23, 24 24, 25
NEW! Building Codes/Occupational Safety and Health Administration (OSHA) Workshop (for Total Facilities Management)
New Orleans, LA
Contact Center Services Technical Proposal/Pricing
San Antonio, TX
Time Studies: Determining Commensurate Wages for Employees Paid Piece Rates & Employees Paid Hourly
Boston, MA
Obtaining Security Clearances: Unlocking the Mystery
Norfolk, VA
Productivity Improvement: Practical Approaches to a Productive Workplace for People with Disabilities Using New Work Methods and Assistive Technology
Miami, FL
REVISED Attaining Customer Loyalty: The Ultimate Goal
Dallas, TX
30, 31, Nov 1
AbilityOne Academy
Vienna, VA
30, 31, Nov 1
Management Skills for Supervisors
Dallas, TX
Commissary Project Management
Anaheim, CA
Overview of Government Contracting for CRPs
Baltimore, MD
30, 31, Nov 1, 2 31, Nov 1
NISH offers a wide range of training opportunities through the NISH Academy for Leadership, Performance & Development. For more information, to request a 2012 training calendar or to register for courses, please contact the NISH Training Team at 571/226-4660 or visit the NISH Web site at www.nish.org.
NISH Mission
Create employment opportunities for people with significant disabilities.