Oliver Jaques Sales Guide

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sales guide

welcome

Here at Oliver Jaques we have an ethos of hard work, honesty and transparency.

As strong advocates for regulation in our business, we take pride in our membership of Propertymark, which ensures our clients complete confidence in the highest level of professionalism.

Our close-knit family environment enables us to be approachable and flexible when dealing with clients, putting their long-term interests at the forefront of everything we do.

The majority of the team have been with us for over a decade, meaning we can provide an unrivalled knowledge of local market conditions, property values and future development in the community.

N.Heard

“We are proud to be able to offer a unique selling experience with a strong emphasis on customer service and high quality marketing.”
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ANAEA, MARLA
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what people say about us

Oliver Jaques

HHHHH

4.9/5 343 reviews

97% recommended

“I have always found the team at Oliver Jaques to offer excellent customer service. Their knowledge of the market is excellent. I would certainly recommend them.”

“If we could only replicate Oliver Jaques in every area of the country we would have the most amazing housing market worldwide. I simply cannot praise their support, diligence, professionalism and abilities enough.”

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I strongly recommend Oliver Jaques for buying and selling property. It’s been a long time since I have been this impressed with a company.”

some of the names behind our continued success

Joined Oliver Jaques in 1993

I have spent 29 happy and eventful years at Oliver Jaques and have enjoyed building a fantastic rapport with our clients, some of whom still entrust us with their property portfolios 20 years on. Having grown up locally, living in Bermondsey and attending Aylwin Girls’ School, I have a unique insight into the needs of the people moving into the area, and I am one of the few Directors in the industry who can be can be found, every day, working closely with the staff, striving for the business to continually grow and exceed expectations. I enjoy giving back to my community and hope to continue to be able to do so for many years to come.

Joined Oliver Jaques in 2001

Having previously come from a strong customer care background in the hospitality industry, I joined Oliver Jaques in 2001 working my way up through the company to become Area Manager. Within this time I have received a special recognition award for services to the property industry and also became a member of the National Association of Estate Agents. My wealth of experience, market knowledge, and trustworthy approach to estate agency has helped me sell thousands of properties locally, and I strive to ensure people walk away with a great experience and fond memories of Oliver Jaques.

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We have, in our opinion, one of the most experienced and knowledgeable teams in London and our people all have an ethos of being passionate about property and people.
Nicola Heard ANAEA, MARLA | Director
“Your property is our priority. ”
Michael Petherbridge MNAEA | Area Manager
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For over 16 years I have been selling property in South East London for a broad range of clientele. I have successfully chartered the best and worst of the market. Having spent the last 12 years at Oliver Jaques my strong industry knowledge enables me to offer friendly advice on a whole range of contract and lease issues, as well as historic and current market trends. I am a Certified Member of the NAEA and have been ranked within the top 5% of Estate Agents across the UK.

I am a proud member of ARLA Propertymark and have been fortunate to have the privilege of guiding thousands of clients through their property journeys over the last 17 years, 10 of which have been here at Oliver Jaques. I have a genuine passion for providing a responsive, personable, and transparent service to all of my clients, with communication at the forefront. Many of my articles have featured in London-wide property publications with my department ranking in the top 5% of letting agencies in the country.

This year, I am celebrating my 14th year with Oliver Jaques, having lived and worked in SE16 all of my life. I have a unique insight into the ever-changing landscape of the property sector both here and in the surrounding areas. I work very closely with Nicola, heading up the Property Management department and have built up long-lasting relationships with all of the local contractors so that if a tenant requires assistance in a property that Oliver Jaques manages, they can respond instantaneously.

I have been working in the property Industry for 18 years and came to Oliver Jaques in 2015 with over a decade in property management across London. A proud member of ARLA Propertymark, I enjoy using my knowledge and experience to build lasting client relationships and help tenants and landlords alike to have a long and prosperous tenancy.

Gina Begbie | Senior Property Manager Joined Oliver Jaques in 2007 Erika Janosova MARLA | Property Manager Joined Oliver Jaques in 2015 Paul Gibbens MNAEA | Sales Manager Joined Oliver Jaques in 2010
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Stephen Banks MARLA | Lettings Manager Joined Oliver Jaques in 2013

the key to our success

Our results have and will continue to speak for themselves.

We don’t need a network of offices, flashy radio ads or a glass covered head office to convince people of what we do, because we have something better than that; the proven ability to sell your home.

Our Sales Manager has been with us for over a decade and our Area Manager for over two decades, delivering a wealth of unrivalled experience.

Over the years, we have learnt the most effective way to get the best results for our clients, and we know it works as more than half our business is made up of returning customers and personal recommendations.

Unlike the larger corporates, we don’t have operating manuals or best practice guides that teach new recruits to stick to a script. Instead, through carefully selected staff and hands on development, we have created a team that works together, sharing knowledge and experience.

In the current climate of economic uncertainty, political instability and the rising cost of living, now more than ever, it’s important you have a strong and reliable team behind you to help you achieve the best results.

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“If you are looking for an Estate Agent that has a great service and level of communication then Oliver Jaques is the agent for you. From beginning to end, and whenever there was a bump in the road, all the team at OJ were there to reassure me that things were on track. I want to say a HUGE THANK YOU to everyone that made my journey as stress-free as possible!”

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professional property marketing

We appreciate it’s not all about us, so the budget we save by not advertising ourselves, is reinvested in to marketing your home.

By doing this, we can produce MORE marketing material for your property, providing you with better coverage across different platforms.

In addition to the professional photography, brochures and RICS approved floorplans, used by most agents, we use innovative 3D property technology. This allows prospective buyers to immerse themselves in a virtual walkthrough tour of your property. This is available 24 hours a day, 7 days a week, enabling customers to have an immersive experience at home, work or on the go.

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96.6% of asking price

achieved

(1st Jan 2022 – 31st Dec 2022)

What is the correct price for your property?

Understandably, we get asked this a lot!

The truth is, there is no scientific answer to the question.

You can look at past selling prices and market trends, but in reality, if you don’t have your ear to the ground and an intimate knowledge of the immediate vicinity of your home, the opinions will differ wildly.

The value of your home can vary slightly from month-to-month or season-to-season and can depend on factors as simple as

local competition on the market and recent press headlines.

More often than not, buyers will try to focus their efforts on achieving the lowest possible purchase price by starting with an initial offer below the current list price. It is our goal to achieve the highest possible price for the property and ensure the overall level of property prices in the area is preserved.

We’ll give you a ‘stretch target’ and a ‘buy it now’ figure and even tell you if we think there might be a better time of year to sell your property.

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360° Property Tours

We continue to invest in the latest technology, helping bring your property to the forefront of peoples searches. To add to the client experience, we now offer 360° property tours, meaning our clients can take a fully interactive walkthrough on any device, at any time.

Social Media Presence

Fast becoming one of the most prominent aspects of property searches, social media has a vital role to play. All our properties are promoted on Facebook, Twitter, Instagram and YouTube, all of which are updated daily, reaching thousands of potential house hunters.

Prominent LED Window Displays

We have spent a lot of time carefully designing our window cards so that your property is displayed to its full potential. Because our offices are in prominent positions, we take our presentation seriously. Come and take a look at our LED displays at your local Oliver Jaques, and ask about our larger featured displays on our office-front screens.

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Oliver Jaques would like to introduce you to Chancery Mortgage Services Ltd who have been providing mortgage and protection advice for Oliver Jaques customers since 2012.

What people have to say about them...

“We are so pleased with the service, Luke and the whole Chancery Mortgage Services team supported us right the way through to completion with precise and fast communication, we would recommend Chancery Mortgage Services to anybody and we look forward to take advantage of their services again in the future. A big thank you!”

“I can’t speak more highly of the service we received whilst buying our first house. Steven and Lyndsey from Chancery Mortgage did an incredible job. They answered all our questions/concerns to satisfaction and always kept us updated with progress. A very big Thank you!”

A little bit about their team...

Steven has been a director of the company since December 2003 and has been in financial services since 1989. Steven is a qualified mortgage, protection, equity release, and lifetime mortgage adviser.

Andrew has been a director of the company since it was formed in July 2001 and has been in financial services since 1991. Andrew is a qualified mortgage and protection adviser.

Lyndsey has been with Chancery since March 2009. She has a pivotal role within the company as the person who will liaise with all parties to ensure a smooth transition for clients receiving their keys for their new home.

Keith is the newest member of their team having joined us in February 2019. He began his career in financial services in 1983. He is a qualified mortgage and protection adviser.

Luke has been in the industry as a mortgage and protection adviser since November 2005, originally working for a high street bank. He is a qualified mortgage and protection adviser.

Chancery is independent of any mortgage and insurance companies whose services they recommend. Their extensive research enables them to offer the most suitable mortgage product whether you are a first time buyer, home mover, buying through help to buy or looking to purchase a property as an investment through a buy-to-let mortgage.

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP PAYMENTS ON YOUR MORTGAGE. 020 8460 8460 | info@chancerymortgage.co.uk 14
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Delivering on our promise since 1986.

South East London

Sales: 020 7231 5050 (Option 1)

Lettings: 020 7231 5050 (Option 2)

Email: southeast@o-j.co.uk

229-231 Lower Road, London SE16 2LW

East London

Sales: 020 8980 0999 (Option 1)

Lettings: 020 8980 0999 (Option 2)

Email: east@o-j.co.uk

Unit A Arlington Buildings, 60 Fairfield Road

Out Of Office Sales & Lettings

07718 425 065

Property Management

Daytime hours: 020 7237 7967

Bow Quarter, London E3 2UB www.o-j.co.uk

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