ADVICE FOR FRANCHISORS

client’s home, as well as organising email reminders The system’s final task is to issue a receipt

The ability to confirm an appointment up to six months ahead is also beneficial to the client, as the price is guaranteed at the time of booking.

Cyber security and identity fraud is a major issue these days, both for franchisees and clients, and the CRM system is dedicated to keeping that information safe in the Cloud, with all data protected and encrypted

By law, if you organise anything at arms-length, over the phone or online, and the product or services has a value in excess of £42, then the business is legally required to provide an itemised record of the transaction, even down to the name of the technician who will undertake the task, and a form allowing the client to cancel their booking

Maintaining strict compliance to these rules helps preserve and uphold Ovenu’s five star reputation and underlines our commitment to our clients that we act in a transparent and equitable way An approach that helps us remain ahead of our competitors

The majority of our franchisees now fully appreciate and embrace the benefits of the CRM system, which is not only simple to use and access but helps streamline their business, giving them additional time to devote to delivering an exceptional service and generating greater income. Not to mention their improved work/life balance

While the system is extremely accurate, we find clients don’t want a completely automated response, which is why our franchisees always follow-up with a phone call to discuss the services available and what is best suited to their requirements

About Ovenu

Ovenu is one of the leading UK and international domestic oven cleaning and valeting specialist The process involves dismantling key components of an oven and placing them into design-registered equipment, which uses non-caustic, non-toxic and biodegradable products to clean the oven par ts

This maintains that hugely valuable personal connection between franchisee and client and further reinforces our high customer satisfaction rates

Ovenu’s CRM has steadily evolved over the years to become the ultimate tool that works with, and for, our local area franchisees and it has transformed the business by making the whole network more streamlined, successful and profitable n

To learn more www.ovenufranchise.co.uk