OIADA CONTINUING EDUCATION PROGRAM
READ & RESPOND CERTIFY BELOW Complete this test and certify below that you have read the articles for October 2019.
“NIADA GOVERNMENT UPDATE”
What pair of bills did NIADA voice support of during the recent National Policy Conference? (a) H.R.5962 and S.8794 (b) H.R.3182 and S.1564 (c) H.R.2191 and S.3337 (d) H.R.4586 and S.2972
True/False: Sen. Richard Blumenthal (D-Conn.) is once again pushing his proposal to ban the sale of used vehicles with an open recall. Which state IADA is fighting an impending change in the way sales tax on trade-ins is calculated that will significantly increase the amount of tax paid on many auto sales?
“IT’S TIME TO MAKE TIME FOR TRAINING”
True/False: If you have a small team, training would be a waste of time. According to the article, which of the following is the easiest excuse to make, yet also the easiest to overcome, when it comes to training? (a) Not enough money. (b) Not enough people. (c) Not enough time. (d) Note enough opportunity.
Complete this test and certify below that you have read the articles for October 2019. I certify to OIADA that I have personally read these articles in The Oregon Dealer News Magazine for October 2019. STOP!! Before you sign and send this form, make sure you have answered and completed all the quiz questions to receive Continued Education Credits. My Name ___________________________________ Dealership Name _____________________________ ____________________________________________
“THE FOUNDATION FOR TOP SALES ACHIEVEMENT”
Dealership # _________________________________
(a) Arizona (b) California (c) Illinois (d) Maryland
a top achiever, you must be able to understand and communicate with people while also having a great capacity for empathy.
____________________________________________
True/False: It isn’t possible to operate at your highest levels, both mentally and physically, if your health isn’t good.
Signed: _____________________________________
“TCPA AND TEXT MESSAGING”
True/False: When it comes to being TCPAcompliant, one of the biggest risks for dealerships is salespeople messaging customers from their personal phones. True/False: Even after obtaining consent from a customer, dealerships can still violate TCPA by not sticking to their word.
ASSO
CI
True/False: To have long-term success and become
“ENHANCING CUSTOMER EXPERIENCE FROM THE INSIDE OUT”
How can you enhance customer experience at your dealership?
(Year)_______________________________________
Date _______________________________________
FAX TO: 503-364-7331 MAIL TO: OIADA at 9150 SW Pioneer Ct Ste H, Wilsonville, OR 97070
(a) Think safe. Think eco-friendly. (b) Don’t mask the problem. Solve it. (c) Satisfy. Retain. Repeat. (d) All of the above.
NEWS AT I O N
HE OY T OF J N E S IP EFIT B E NM B E R S H ME
14 OIADA OCTOBER 2019 WWW.OIADA.COM
Dealer License Expiration Date: (Month)
ng the resenti stry since p e r n e has be s’ indu ociation OIADA t auto dealer s n state as e d e n u e only tr . There are indep e th is d rs 1948 an endent deale embership. m ep for ind s benefits of u e: o r e m nu d receiv ee n a A D /S y ell F IA Join O 0 in Auction Bu edits • $1,15 nts tion Cr Discou tinued Educa om Education on sro • Free C nts on all Clas onvention C u l • Disco nts on Annua edits) r u C o c E is C f • D average hours o (with 6 on Forms (an year) t n u per • Disco of $100-250 DA and over s g I ities ith N A savin rship w unt Opportun e b m e o c • M is D in $16,000 egal Support AL t D A I O • Suppor on, A Staff formati • OIAD in e r o m o For da.c m ww.oia visit w 3-362-6839. 50 or call day! Join to