Ambitions for a Healthy Kirklees Communications and Engagement Strategy 2008/09
services individuals have received or felt were in place. 9 respondents were not able to comment further. 6 respondents commented on the benefits of the Expert Patient Programme and PALS. In terms of the assistance and resources in place, the following comments were received: • Leaflets (1) • Advice and information (4) • Initiatives and campaigns (3) • Funding for secondary care (1) • Investment in primary care (1) • Choose and Book (1) • Diabetes screening (1) • Specialist clinics (2) • Exercise (1) • Mobility (1) Three negative comments were made in relation to administrative/organisational procedures e.g. appointment system and structure. Further four commented on there being ‘a room for improvement’, decision processes in terms of changes, the organisation being perceived to be remote and wellbeing being ‘on back burner’. Two respondents expressed their hope that helping to manage and improve the health and wellbeing of the local community was indeed the PCT’s role. One respondent commented on the positive influence of the PCT but acknowledged lack of detailed understanding of its work. Three comments were received in relation to wanting staff and their terms of conditions and treatment to be fair.
5a. How effective is the PCT at involving and engaging with the voluntary and community sector organisations and the public? 60 respondents commented on this question and of these, 17 stated they did not know or were unsure as to how effective the PCT is at involving and engaging. Of the negative comments received, 10 were of general nature, for example ‘not very’ or ‘could do better’. One comment was made to each the structure of the organisation, the term ‘PCT’ not being userfriendly, organisational changes and the organisation not being approachable. One comment was made in respect of the public being notified rather than expected to be involved and this questionnaire being the first one of this kind the respondents was asked to complete. Further four comments related to engagement with local groups and organisations. One respondent sought reassurance of views being fed back. Six comments were made in respect of the public needing to be informed of the role and work of the PCT and one respondent stated they knew [about the PCT] from own experience. Of the positive comments received, 12 were of general nature, for example, ‘very good’ and ‘effective’. Further two comments were made in relation to respondents being able to find information at their local GP. One respondent commented on the value of involvement and engagement as it informs provision of services.
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