Implement a two-way Continued promotion of the PALS service Ongoing PPI/ Comms Team process of communication between Continued development of the PCT’s Relaunch PPI/Comms Team Increase in Reader’s the PCT, the public and Reader’s Panel Oct 07 Panel membership service users Involvement in Local Area Committees Ongoing Provider services/public health 2-3 mail outs per year to people on PCT First Sept Comms/PPI teams 2-3 mail outs per year 07 database of “interested people” Develop feedback mechanisms through Ongoing Your Guide, AGM, PCT website and PCT Board meetings Respond to all Freedom of Information (FOI) requests within 20 days To involve and consult with patients and the public and involve them in decisions, always looking for new opportunities
On target Corporate services All requested responded to
Continued development of expert patient Ongoing programme Co-ordinate and support public engagement and consultation activities
Comms/PPI teams Patient responses received
Public health
On target PPI/Comms
Maintain effective links and relationships Ongoing with the Kirklees PPI Forum
Board/PPI
Co-ordinate regular patient surveys, developing ways of feedback findings
Ongoing
PPI/Commissioning
Oct 07
Corporate services/HR Robert F/Sheila Dilks
To encourage innovation Annual staff awards event and continuous improvement and Development of innovation fund celebrate the contribution
Kirklees PCT Communications Strategy
July 07
Annual event held and well attended Funds issued
20