Labour Force Irene Smith – Facility Manager Region: Auckland Facility: Mt Albert Aquatic Centre History in the recreation sector: I have worked in the aquatics industry in some capacity for approx. 13 years and sport and recreation within the education sector for over 10 years. What have you learned as a facility manager? Knowledge is key. Find yourself a mentor and absorb as much as you can. I'm privileged to be able to have Mark Blake (GM) to guide me through my journey as a manager. The role of a manager can be demanding so having someone to bounce ideas off and seek advice is invaluable. What’s the best part about your job? Being able to interact with the public and see their fitness goals come to fruition. I also enjoy seeing those in our community who have a disability or suffer some type of adversity find enjoyment in being an active and valued member of our aquatic family. We are privileged at Mt Albert that we have staff that are bilingual or able to communicate in basic sign language. Removing barriers to participation is extremely important and isn't finding acceptance what everyone wants for themselves. What do you find the most challenging? Finding enough hours in the day. As much as I love people, they can also remain my largest challenge. Getting commitment from all staff , all of the time I’m sure is the biggest challenge for most managers. Whilst for the most part we have dedicated, passionate staff and for us to deliver I am relying on over 50 people to play their part. When they can’t hopefully somebody else fills the breach. I’m unsure how, but to date we always get those positions filled but it is always at the forefront of my mind. What is one project or idea that you’ve established that you’re really proud of in the last year? Over the last year we introduced to our staff the MHeLP online a mental health e-learning programme. Mental health, access and inclusion has been a big focus for our Centre and Belgravia Leisure NZ. We recognise that providing a platform for staff and their whānau to be educated, aware and able to look after their mental health is extremely important. What’s one tip for being a good manager? Listen and be an engaged manager. By listening and engaging with your team you quickly realise that you are surrounded by passionate and dedicated people who all seek to achieve exceptional results and outcomes for your facility and community.
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.