Prince William County Department of Social Services’ Homeless Services Division Prince William Area Coordinated Entry System Review
CE Objectives • CE is a process used to ensure all persons experiencing a housing crisis have fair and equal access to housing assistance, and are quickly identified, assessed, referred, and connected to resources based on their strengths and needs. • CE is essential for prioritizing community needs and ensuring all services are being utilized appropriately. Through CE, persons experiencing or at risk of experiencing homelessness can access a crisis response system in a coordinated and expeditious manner.
Coordinated Entry (CE) • CE was established on March 5, 2018 • CE is managed by the Prince William County Department of Social Services’ Homeless Services Division • Current hours of operation: Monday-Sunday, 9:00am to 9:00pm (See New Hours and Updated Service Model, Slide 8) • CE call center is staffed by (5) Information and Referral Specialists (I&RS) and (1)CE Supervisor
TREND ANALYSIS 11,378 CALLS RECEIVED IN FY19 (JULY 1, 2018 TO JUNE 30, 2019)
TREND ANALYSIS % of Calls by Time
Focused Analysis: Weekend Shifts Avg. Calls Per Day
Avg. Calls Per Hour
14.5
1.2
Sunday
10
1.2
Weekend Average
12
1
Saturday
Regional CE Comparison • Stafford County: M-F, 9:00am-5:00pm • Fairfax County (county-wide hotline for all services): M-F, 8:30am-4:30pm • City of Alexandria: M-F, 8:00am-5:00pm • Arlington County: M-F, 7:00am-7:00pm • Loudoun County: M-F, 8:00am-4:00pm • Montgomery County: M-F, 7:00am-7:00pm • All jurisdictions are closed on holidays
New Service Model • Monday-Friday schedule from 8:30am-8:00pm • Closed on Weekends and County Holidays • Staffing plan: 3 Full-Time employees, 2 Part-time employees, 1 CE Supervisor • Will operate CE on an inclement weather policy as needed • Voicemail will give the operation hours and allow a message to be left; for those who are literally homeless the message will have the contact info for the Overnight Shelter (during the current operations, no family needing shelter has called after hours, only singles)