Providing White Glove Service in the Co-Working Space By Lindsay Field Penticuff
Cobb’s Serendipity Labs accommodates a variety of workplace needs.
hatever your need may be, Serendipity Labs has the ability to accommodate.” “I’ve enjoyed being a member here, and I look forward to enjoying the office space for quite some time.” “Serendipity Labs is an office dream come true!” “The facility is beautiful, and their hospitality is second to none.” These are just a few of the five-star comments that David Hebert, franchise owner of Serendipity Labs, and his team have heard over the past three years since opening a co-working space in the Cumberland area with his wife, Susan. “We aren’t the
typical co-working space that many people are accustomed to,” Hebert says. “Those are typically very loud and more congested, but our space has a different feel. It’s very professional. It’s quiet, and our members are very respectful of others.” “We like to say that we provide the white glove service here,” adds Angie Yip, general manager of Serendipity Labs. “That’s what makes us shine compared to some of the other flex space offerings.” Launched in 2011, and with 30-plus locations across the United States, Serendipity Labs was founded on the premise that it is about more than just a workplace. “It’s