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Details of Jigsaw Homes Group Customer Portals In addition to the Jigsaw and Landlord websites, the group has a number of customer portals aimed at tenants, applicants and job seekers. This guide sets out which sites Jigsaw administers, what they do and what to do if a customer has any issues. Name of website

URL

Who for

What does it do

What customer needs to register

Adactus Connect*

https://connect.adact ushousing.co.uk

West current tenants

View rent accounts, order repairs, view repair history, request a direct debit, contact us via a form. More features being added all the time

Surname Date of Birth Either telephone or Email that matches data on QL

Customer Hub*

https://customerhub.n ewcharter.co.uk

East and South current tenants

View their rent accounts, order repairs, request a direct debit, contact us via a form. More features being added all the time

Allpay

https://www.allpayme nts.net

All tenants

Pay rent

An app is also available for tenants to download

What customer needs to log in Email address and password

What to do if the customer has issues

Surname Date of Birth Payment Reference

Email address and password

Troubleshooting guide available. Refer complex queries via IT service desk

19 digit number Personal details

Email Password

Allpay look after this service. Refer tenant to helppage: https://www.allpayments .net/Allpayments/FAQs.as px or get them to telephone 0844 557 8318 or email direct internetpayments@allpay. net

East / South: 19 Digit number can be found using Allpay webconnect West: 19 digit number can be found using

Troubleshooting guide available. Refer complex queries to Digital Projects Team via CRM


Allpay callconnect Name Email Password

Jigsaw Careers

https://careers.jigsaw homes.org.uk

All customers

Enables customers to apply for jobs with the Group, save their application progress, review previous applications

Jigsaw Rewards

https://rewards.jigsaw homes.org.uk

All current tenants**

Take part in surveys, scrutiny activities, photo tasks. Receive points which can be redeemed for vouchers

Name & reference: (Payment reference -East & South; Tenancy ref -West)

Property Alerts (West)

https://connect.adact ushousing.co.uk/prope rtyalerts

Applicants – West only

Provide details so we can set up property alerts

Telephone number, personal details & details of choices

Application portal (East)

https://selfserve.newc Applicants – harter.co.uk/pls/houliv East only e_selfsrv_ax/f?p=12009 :200:::NO::P200_PROC ESS_ID: {link on newcharter.co.uk}

Register for the New Charter waiting list

Various bits of personal data, details of choices

Email Password

Contact people team as they manage users on the CMS and able to view applications submitted

Name & reference: (Payment reference East & South; Tenancy ref West) N/A (once registered they can resubmit if they wish to update their choices) Application number and date of birth

Refer complex queries via IT service desk

Refer complex queries via IT service desk

Go to website to see if fault can be replicated. Ask what browser they are using, then send to IT Service Desk

*= In 2020, these two websites will be merged into one Jigsaw tenant portal. Name TBC. **= Current tenants who have court action because of rent arrears, ASB or other breach of tenancy or vexatious policy are blocked from logging in. N.B There are also a number of choice based lettings systems that we do not administer but we encourage applicants to use. Gedling = Home Search; Manchester = Manchester Move; Chorley / Preston = Select Move; Sefton = Property Pool Plus.

Profile for Jigsaw Group

Jigsaw Customer websites that require log ins  

Jigsaw Customer websites that require log ins