Toro NSN®
World’s Best Irrigation Support Network
CE NTRAL
S Y S T E M S
Only Toro offers such irrigation system assurance and peace of mind. We keep your irrigation control system working. You can count on NSN. In 1991, Toro introduced an innovative service to the irrigation industry that today serves as the benchmark for dedicated technical
Key Features Total Operational Confidence Your Toro central control system and component replacements arrive at your facility Toro-tested, ready for your daily watering needs.
Toll-Free 24-Hour, Seven-Day, 365 Support Worldwide, Toro NSN is always available to answer your questions, troubleshoot your system and solve your problems. And, if needed, our 24-hour central computer and component replacement service ensures minimal disruption to the operation of your irrigation system. • Remote system diagnostics • Follow-up and proactive telephone contact to ensure customer satisfaction • Issue escalation to Toro engineering and product management
support for computer-based central
NSN: A Microsoft® Certified Partner
control systems worldwide.
Toro NSN is a Microsoft Certified Partner. Our support technicians are licensed irrigators, and our hardware technicians are A+ certified. NSN has a diagnostic lab on-site for each irrigation platform, all field hardware, plus ancillary products including a Toro weather station. The lab is used to duplicate field issues and investigate causes and solutions as part of Toro’s commitment to continuous improvement. NSN is dedicated to irrigation—we know your business and expectations.
More than a decade later, that pioneering service, Toro NSN, provides expert assistance to more than 3,800 customers. This success is largely due to the quality of customer service delivered to Toro customers through the partnership of Toro distributors and NSN.
“NSN is a very important tool that will pay for itself in the long run. I feel like it’s the only way to go.” —Golf Course Superintendent
•R apid replacement of failed hardware (Toro computer and Toro central controller components) sent directly to the customer •P roprietary irrigation personal computers designed for irrigation, preconfigured and tested prior to shipment
New System Support, Flexible Renewal Options Every new computerized central irrigation control system includes Toro NSN support. To protect your Toro investment long-term, choose a renewal option that gives you exactly what you need for continued reliable, cost-effective support, including equipment upgrades to keep your technology current and powerful. • F lexible renewal options for technical support and extended warranties to protect your irrigation system investment • Upgrade opportunities to keep central control technology current
Toro NSN
Extended Support and Warranty Services • To continue your coverage, we offer extended support and warranty services. Only Toro offers such irrigation system assurance and peace of mind. NSN On-Call • 24-hour, 7-days-a-week, toll-free support services for two years. Annual Plan • Our Annual Plan lets you continue the NSN relationship in yearly increments, keeping your central control system covered by the expertise and warranty services available only from Toro NSN. Includes toll-free, 24-hour- 7-days-a-week support, rapid hardware replacement, and controller software enhancement discounts. Essentials Plan • All of the support and warranty services provided in our Annual Plan extended for three years in our Europe-Africa-Middle East markets, Canada market (Fundamental Plan), and five years in our Australia-Asia-Pacific and Mexico-Latin America markets. A Three-Year Plan • A Three-year Plan with all of the features of our Essentials Plan, plus a standard computer with color printer. Australia-Asia- Pacific and Canada-Mexico-Latin America markets include one tuition to a two-day NSN training class. Ultimate Plan • A five-year warranty, all of the unlimited toll-free support of our three-year plan, but with a premium computer with color printer, an Uninterruptible Power Supply (UPS), and Microsoft® Office. Australia-Asia Pacific and Canada-Mexico-Latin America markets include one tuition to a two-day NSN training class. Optimum Plan • Be confident you will have the latest technology! Our Optimum Plan provides you with the comprehensive coverage of the Ultimate Plan*, with this important difference: After your 36-month plan period, renew your NSN contract and receive the latest, state-of-the-art premium computer and color printer NSN has to offer. Tower-Only Plans • All of the features provided in the Annual Plan, extended for three years, plus your choice of standard or premium TORO computer tower**. * Optimum Plan does not include Microsoft® Office. ** Tower-Only Plans do not include UPS. Availability of NSN products and services may vary by international region. Features and specifications are subject to change without notice. NSN is a registered trademark of The Toro Company.
Worldwide Headquarters The Toro Company 8111 Lyndale Avenue South Bloomington, MN 55420 Phone: 952-888-8801 Fax: 952-887-7265 www.toro.com GB Form Number: 200-3761 ©2008 The Toro Company – All Rights Reserved.
Contact Us: Canada, Mexico, Latin America Customer Support: (800) ASK-TORO (275-8676) (800) 527-4248 (325) 673-8762 6 a.m.-6 p.m., CST Mon.-Fri. with 24-hour paging Sales/Training/Marketing (888) 676-8676 (325) 673-8762 8 am-5 pm, CST Monday-Friday Administration (325) 673-8762 Fax: (325) 673-8765 Mailing Address P. O. Box 3339 Abilene, TX 79604 USA Shipping Address 500 Chestnut, Suite 10B Abilene, TX 79602 USA Website www.toronsn.com Australia, Asia-Pacific NSN Office Hours Monday-Friday 8.30-17.00 AEST Phone: +61 7 3267 3646 Fax: +61 7 3267 3489 E-mail bruce.mcneilly@toro.com Mailing Address Toro Australia Pty Ltd Australia, Asia-Pacific 10 Buchanan Road Banyo, QLD 4014 Australia Website www.toronsn.com Europe, Africa, Middle East This location can accommodate the following languages: English, French, German, Italian, Swedish, Dutch, and Spanish. NSN Office Hours Monday-Thursday 8.30-17.00 Friday 8.30-16.00 Phone +32 (0)14 56 29 63 Fax +32 (0)14 56 29 46 E-mail rafael.fernandez@toro.com david.soontjens@toro.com Mailing Address The Toro Company NSN Europe, Africa & Middle East Nijverheidsstraat 5 2260 Oevel Belgium Website www.toronsn.com