May 2023 - The Community Connection

LESLIE PRAGASAM, NEFLCAI PRESIDENT

upcoming events

June 23 - Lights, Camera, EXPO!

contact information

10950-60 San Jose Blvd., #182 Jacksonville, FL 32223

ced@neflcai.com

2023 board of directors

President - Leslie Pragasam, CMCA, EBP

Business Partner

Angius & Terry

President-Elect/Interim Treasurer -

Zenzi Rogers Manager

Lennar

Secretary - Kate McAdams, EBP

Business Partner

Performance Painting, Business Development

Director - Pilar Willis Dixon, CIC, CIRMS

Business Partner

Brown & Brown Insurance

Director/Past President- Jesse Martinez-Skinner, CMCA, AMS, Manager

Associa CMC Jackonsville

Director - Catie Marks

Manager

May Management

Chapter Executive Director - Robin Miller

NEFLCAI

NEFLCAI provides education, networking, resources, and advocacy for Community Associations in Northeast Florida and the professionals who serve them.

July 13 - The Legal Aspects of BudgetingAttorney, Engineer, Reserve Analyst and Insurance (Panel) - PART 1

August 10 - Budgeting Nuts and Bolts: Best Practices - PART 2

September 14 - RFP Program - Part 3

October 13 - Escalation: Enforcement of Your Government Documents

November 10 - De-escalation

November 30 - Monte Carlo Casino Night Winter Gala

2023 committees

Membership

Pilar Willis Dixon - Board Liaison

Alanda Williams - Chair

Social

Catie Marks - Board Liaison

Amy Newhouse - Chair

Programs

Zenzi Rogers - Board Liaison

Ashleigh Northrop - Chair

EXPO

Kate McAdams - Board Liaison

Frank Prescuitti - Co-Chair

Patty Truax-Stewart - Co-Chair

COMMUNICATIONS

Robin Miller - Executive Director/Editor

Brooke Hassan - Co-Chair

Tara Tallaksen - Co-Chair

GALA

Austin Rice - Co-Chair

Joshua Donlon - Co-Chair

If you're interested in being on a committee for 2023, we'd love to have you Please reach out to our Executive Director Robin Miller to get connected ced@neflcai c om

letterfromthe president

Dear Members,

This May issue - "The People Issue" - provides us with an opportune moment to celebrate the spirit of community and acknowledge the extraordinary individuals who make CAI an unparalleled force in the realm of community associations. It is no exaggeration to say that the strength of our organization lies in the people who actively participate, lead, and champion our cause. I am filled with immense pride and gratitude for the unwavering dedication and incredible contributions that each and every one of you bring to our organization.

Our members embody the core values that underpin the success of our mission. They are the driving force behind CAI's invaluable resources, innovative programs, and unrivaled expertise that empower community associations across the nation. It is through their unwavering commitment and passion that we continue to build and nurture thriving communities

From dedicated community managers who tirelessly serve as the backbone of associations to talented professionals providing exceptional guidance and support, the commitment displayed by our members is truly commendable The collaborative efforts of attorneys, landscape professional, bankers, insurance agents and countless other professionals within our network are instrumental in fostering sustainable and harmonious communities.

Let us not forget the countless volunteers who selflessly contribute their time, energy, and expertise to make a meaningful difference in their communities. Whether serving on boards, committees, or engaging in grassroots initiatives, these exceptional individuals

embody the very essence of community spirit and exemplify the power of collective action.

Furthermore, I extend my heartfelt appreciation to our dedicated staff and the countless individuals who work tirelessly as board members and committee chairs behind the scenes to ensure that CAI continues to be a beacon of excellence. Their commitment to providing valuable resources, fostering meaningful connections, and advocating for the interests of community associations is immeasurable.

Together, we have cultivated a vibrant community within CAI that embraces diversity, inclusivity, and collaboration. Our members, with their diverse backgrounds, experiences, and perspectives, contribute to a rich tapestry of ideas, innovation, and forward-thinking strategies that drive our industry forward.

Many thanks to all of you. I'm grateful.

-Leslie

PS. That's me on the cover at the Jumbo Shrimp game with Scampi, the mascot.

As an additional sponsor benefit, click on each sponsor's ad to be taken to their website and learn more about their company.

Articles in this publication are courtesy of individual and company contributors and are independent views of that company.

Kenneth Baker, Beau Rivage of Jacksonville, Volunteer Leader

Walter Cox, Amelia Island Plantation Community Association, Volunteer Leader

Allison F Creveling, Swel Janitorial Group, Business Partners

Clella Davis, Beau Rivage of Jacksonville, Volunteer Leader

Marc Ferretti, Krystal Klean, Business Partners

Wanda Gartman, CCMC - AZ, Manager

Michael Heintzmann, Amelia Island Plantation Community Association, Volunteer Leader

Chris Kirwan, Amelia Island Plantation Community Association, Volunteer Leader

Debe Koch, ManageCasa Property Management Software, Chapter BP

Gayle McClary, Beau Rivage of Jacksonville, Volunteer Leader

Emily Mckoy, Leland Management, Inc., Manager

Tracy McQuaid, Amelia Island Plantation Community Association, Volunteer Leader

Judy Moore, Amelia Island Plantation Community Association, Volunteer Leader

Beverly D Phillips, Ocean 21-22 Condominium, Manager

Beth Rio, Beau Rivage of Jacksonville, Volunteer Leader

Mary Rushing, Beau Rivage of Jacksonville, Volunteer Leader

Owen Williams, Amelia Island Plantation Community Association, Volunteer Leader

Leslie Pragasam Angius & Terry President - 2022-2023

Zenzi Rogers Lennar President -Elect/ Interim Treasurer - 20222023

Liaison to the Programs Committee

Kate McAdams Performance Painting

Secretary- 2022-2023

Liaison to the EXPO Committee

2022-2023 Committee Chairs

Robyn Severs, Esq., Legislative Action Committee Chairperson

Becker Alanda Williams

Membership Committee Chairperson

Manin Construction

Frank Prescuitti

EXPO Committee Co-Chair

Koehn Outdoor

Patty Truax Stewart

EXPO Committee Co-Chair Associa of Jacksonville

Jesse Martinez-Skinner CMCA, AMS Associa CMC

Jackonsville

Board Member at Large2022-2023

Chair of the Nominating Committee

Brown & Brown Insurance

Board Member at Large/Immediate Past President - 2022-2023

Liaison to the Membership Committee

Catie Marks May Management

Board Member at Large2022-2023

Liaison to the Social and Gala Committees

Meet the 2022-2023

NEFLCAI Board of Directors

Ashleigh Northrop Programming Committee Chairperson

Sentry Management

Tara Tallasken Communications Committee

Co-Chair

Vesta Property Services

Brooke Hassan Communications Committee Co-Chair

Vesta Property Services

Austin Rice

Gala Committee Co-Chair

Martex Landscape

Joshua Donlon

Gala Committee Co-Chair

Ball Janik

Pilar Willis Dixon CIRMS

Robin Miller Northeast Florida Chapter of CAI Executive Director

WRITTEN BY: VESTA PROPERTY SERVICES

Thanking Volunteers

While we can all recognize that doing good is its own reward, most board members would agree that volunteering for an HOA can be a thankless job. It’s always good to remind the volunteers in your community that their time, effort and commitment doesn’t go unrecognized.

How one management company recommends you do it . . .

Help volunteer in your Association

While board members do a lot of heavy lifting for the community, it is always nice to give them an opportunity to take a break by volunteering your own time. You can do this by planning social events like a barbecue or a holiday party, creating a cleanup crew to walk the neighborhood and pick up trash, or serve on a committee you are personally passionate about such as safety, gardening or even pickle ball.

If you don’t have the time to organize an event yourself, then just take note of large projects that are underway in your community. Big projects can require volunteers; contact your HOA manager or board to offer even just a few hours of your time.

Show appreciation

Whenever you receive a communication or a newsletter, keep an eye out for the people in your community being featured

and make an effort to introduce yourself or just say thank you for what they have done for your neighborhood. You can also send an email or personalized card to a volunteer, telling them you appreciate their hard work!

Host a thank you party

Board members and community volunteers give their time and talent to your community freely, and it is only because of their willingness to volunteer that your community can run smoothly.

Hosting a lunch, dinner or even a cocktail party to acknowledge their efforts is a kind gesture that will be remembered and appreciated.

Write a thank you letter for your community newsletter

Writing out the things volunteers did that you and your fellow residents recognized is a good way to let them know that you see the good they are doing for your community, despite possible disputes or disagreements. Writing a short letter or asking people to contribute small quotes of thanks to be posted on a bulletin or in a newsletter is a nice way to get the word out to everyone in the community that hard work is always appreciated.

We here at Vesta would like to thank the volunteers in all of our communities, the work you do is critical to the day to day operations of your neighborhoods and it doesn’t go unnoticed

Several laws have been passed during Florida’s recent legislative session, and one in particular will have a significant impact for community associations. On April 13, 2023, Florida Governor Ron DeSantis signed Senate Bill 360 (“SB 360”) into law. This new law shortens the time period for bringing lawsuits based on design and construction defect claims and creates new legal hurdles for multi-building communities.

Shortened Time Periods for Bringing Construction Defect Claims

The time periods for initiating lawsuits based on design and construction defect claims are established by §95.11(3)(c), Florida Statutes. Prior to the passage of SB 360, the time periods laid out in §95.11(3)(c) began to run upon the later of various triggering events.

further restricts community association's ability to bring design and construction defect lawsuits

As amended by SB 360, §95.11(3)(c)’s repose and limitation periods are triggered by the earliest of the following events: 1) issuance of a temporary certificate of occupancy, 2) issuance of a certificate of occupancy, 3) issuance of a certificate of completion, or 4) the date of abandonment of construction if not completed. SB 360 does not alter §95.11(3)(c)’s fouryear statute of limitations for design and construction defect claims but it does shorten the statute of repose for latent (hidden) construction defects from ten years to seven years.

Unique Issues for Multi-Building Communities

Before the enactment of SB 360, Florida courts tended to apply §95.11(3)(c)’s repose and limitation periods to each community or project as a whole. In other words, the same repose and limitation periods would be applied to every building within a community. Under SB 360, repose and limitation periods must be applied in multi-building communities

on a building-by-building basis. This means that the repose and limitation periods for one building in a community can be triggered years prior to those applied to other buildings in the same community.

What SB 360 Means for Community Associations

SB 360 has significantly shortened the time when an owner, including a community association, must take legal action against contractors for latent construction defects. These changes compromise the protections afforded to homeowners, because typically, latent defects, including foundation issues or leaks behind siding and under roofs, are ones that cannot be seen. SB 360 has created challenging obstacles for community association claimants that will, in some cases, eliminate the opportunity to address legitimate defect issues. This is why, more so now than ever, it is important to explore your legal options and consult an attorney as soon as you begin to suspect your community may have construction defect issues.

WRITTEN BY: SOLITUDE LAKE MANAGEMENT

One of a community association’s biggest priorities is aesthetic appeal. Aesthetically pleasing elements around a community can help retain homeowners and make it more desirable to potential residents, boost property values, strengthen its reputation, and inspire confidence in property managers. But it can be challenging to sustain superior aesthetics without nonstop maintenance.

Floating fountains are an excellent, costeffective tool that can provide long lasting aesthetic benefits without the burden of constant maintenance. Better yet, fountains have many functional advantages to steadily support the health and beauty of aquatic ecosystems.

Like a star on a Christmas tree or a vase of flowers on a table, fountains are often used as a finishing touch on lakes and ponds. Property managers can choose from dozens of options to fit the unique aesthetic needs of their

Lake Fountains are pretty, but did you know they also help promote clean water?

communities – from large, magnificent systems that propel intricate water patterns into the air, to delicate fountains with graceful silhouettes. They can stand alone as a spectacular focal point or be grouped together for eye-catching shape and movement. Fountains can also be outfitted with captivating lighting elements to reflect brand colors, holidays, and themed events, or simply for continued enjoyment after the sun has set.

But many property managers don’t know that their benefits are twofold. Floating fountains are not only capable of transforming the beauty of a waterbody, they also help reinforce healthy, balanced water quality conditions.

This is accomplished in two ways. First, fountains increase dissolved oxygen (DO) levels in the waterbody. The turbulence of water falling across the lake or pond increases the transfer of oxygen at the surface. Second, fountains help circulate the water, spreading vital DO throughout the water column. DO is an important indicator of a healthy waterbody, and one of the first components aquatic experts measure during lake and pond evaluations. Fish, native plants, and beneficial bacteria and organisms that serve as the base of the food chain all require DO to survive.

Balanced DO levels help support healthy, flourishing ecosystems that, in turn, enhance the surrounding community. DO is also essential for the natural “digestion” of bottom muck, animal waste, and other organic matter containing high concentrations of nutrients. When nutrient levels pass a desirable threshold, aquatic weeds, algae, and toxic cyanobacteria (also known as blue-green algae) are more likely to develop – leading to frustrated residents and ongoing complaints to property managers. Once weeds and algae become established in a waterbody, they may trigger other problems like dangerous shoreline erosion, fish kills, stormwater damage, and flooding.

Fountains are incredible tools, but sometimes communities are more interested in the functional benefits than aesthetics. In these cases, professionals may recommend a surface aerator. Like a traditional fountain, surface aerators float on the waterbody, but are designed to churn water at a higher flow, injecting up to 3 lbs of oxygen per horsepower per hour into the water.

It’s important to note that fountains and surface aerators are most effective in waterbodies less than 6 feet deep. That’s why professionals recommend pairing lake fountains with a submersed aerator, which pumps surface air through a diffuser placed on the bottom of the waterbody. As the bubbles rise, they further oxygenate and circulate the water column.

Though fountains and aerators are considered low-maintenance, annual upkeep will help prolong equipment performance for as long as possible. As part of an annual management program, aquatic experts make the process easy. Approximately once a month, your professional will check the system, removing any debris that may have accumulated and closely examining for any signs of wear. 1-2 times per year, your professional may remove the fountain to perform a more comprehensive inspection of the motor and wiring. If freezing is particularly severe in the region, they may also prepare it for winterization. This involves draining the equipment, removing accessories like lights and nozzles, disconnecting wiring, and wrapping it in a protective cover for winter storage. Every 3-4 years, your professional will also perform an oils and seals change, which involves replacing components that help the system run smoothly and prevent water from leaking into the power unit.

Fountains provide unparalleled benefits, both aesthetic and functional, but they are just one piece of a comprehensive annual management program. Aquatic experts tailor these programs to the unique environmental demands of your waterbody, incorporating many tools and solutions as needed. These include water quality testing, nutrient mitigation, shoreline restoration, buffer management, weeds and algae treatments, mechanical hydro-raking, and other impactful services.

Maintaining an aesthetically pleasing community is more challenging than it looks. Property managers know that premium aesthetics often require significant upkeep, time, and expenses. Floating fountains can make a big splash in any community while working overtime to support the health of the aquatic ecosystem and the well-being of residents.

Quick Notes

We are waiting on 154 to be presented to the Governor.

360 has already become law. 437 will become effective July 1, 2023.

799 and 7052 were presented to the Governor on 5.16.23. He has 15 days from 5.16 to sign.

919 we are waiting to be presented to the Governor.

KILL BILL . . .?

More like, keep Bill!

The Florida Legislature passed a number of bills impacting community associations. CAI-FLA, which lobbies on behalf of Florida community associations was instrumental in shaping these new laws, and in some cases, defeating unwanted legislation. Many of these bills, while passed by the Legislature, have yet to go to the Governor for approval. We will keep you informed as they are acted upon and enacted.

Legislation Status (as of 5/25/23)

Senate Bill 154 Condominium Safety - waiting on governor

Senate Bill 360 Construction Defects - APPROVED

House Bill 437 Flags, Display and Storage - APPROVED

House Bill 799 Property Insurance - APPROVED

House Bill 919 Homeowners’ Associations - waiting on governor

Senate Bill 7052 Insurer Accountability - APPROVED

Summary of New Legislation

SB 154 Condominium Safety 2022 legislation creating mandatory Milestone Inspections, mandatory Structural Integrity Reserve Studies and mandating specific reserve funding created much confusion among community association volunteer leaders and professionals. Senate Bill 154 provides much needed clarity while preserving the intended safety measures. CAI Florida Legislative Alliance (CAI-FLA) was involved at every stage of the process. Our members and advocates described ambiguities and unintended consequences of the law to elected representatives, legislative staff and DBPR representatives before and during the session. CAI-FLA maintained close contact through the multiple drafts and amendments to various bills. While further improvements/clarifications are still desirable, this Bill:

Clarifies obligations associated with Milestone Inspections in §553.899, F.S. by: Limiting the requirement to obtain a milestone inspection to residential communities including mixed-use buildings.

Removing the timeline differential based on the location of buildings. All condominium and cooperative buildings 3-stories or higher must conduct their milestone inspection before the 30-year mark unless an earlier inspection is justified by the local enforcement agency. It allows buildings that reach 30 years of age on or after 7/1/22 but before 12/31/24 an extra year to complete their milestone inspections and SIRS.

Authorizing local enforcement agencies to extend the deadline for a building upon showing with good cause that the building has entered into a contract with an engineer or architect, but due to demand, the report cannot be reasonably completed prior to the deadline. Permitting the local authority to accept a report issued by an engineer or architect that inspected the building(s) before 7/1/22 if the inspection and report substantially comply with these requirements.

Explaining the milestone inspection shall be conducted by a team of professionals, with an engineer or architect acting in responsible charge.

Establishing deadlines for the Board of Directors to distribute information pertinent to the inspection and the professional summary thereof.

Directing the FL Building Commission to codify an inspection program into the FL Building Code that includes inspection criteria, testing protocols, and standardized forms.

Due Date(s) for Milestone Inspection:

o If 30 years from the Certificate of Occupancy (CO) passed before July 1, 2022 – the initial inspection is due by 12/31/24.

o If the building reaches 30 years from CO on/after 7/1/2022 but before 12/31/24- the initial inspection is due by 12/31/25.

o Phase I of the milestone inspection report must be furnished to the local enforcement authority within 180 days of receipt of notice.

o If Phase II is required, a progress report to the local enforcement authority is due within 180 days of the date of the Phase I report.

With respect to Structural Integrity Reserve Studies (SIRS), this bill:

Expands the range of professionals that may perform the visual inspection/prepare SIRS and Turnover Inspection Reports required by 718.301(4)(p).

Permits reliance on the visual inspection for a milestone inspection performed within the past 5 years in connection with the SIRS. Eliminates the need for developers to conduct a SIRS prior to turnover (the Turnover Inspection Report will act as substitute). Clarifies that any budget adopted on or after December 31, 2024 must include the funding specified in the SIRS and members cannot vote to waive or reduce funding of the SIRS reserves, or vote to use the SIRS reserves for any other purpose except for the components in the SIRS.

Clarifies that the members (owners) in buildings 3 stories or higher may still vote to waive or reduce reserve funding for nonstructural (non-SIRS components) items. Clarifies that the members (owners) may still vote to waive or reduce reserve funding for one- or two-story condos (requirement for budget, as adopted by board, to include the reserve schedule and funding for paving, painting, roofing and any component where the replacement or deferred maintenance cost exceeds $10,000 remains).

Changes voting threshold to waive or reduce reserve funding to a majority of the voting interests (an increase from the current requirement of a majority of a quorum). Provides reserve contributions may be adjusted to account for inflation.

Clarifies that reserve funding only applies to items that association is responsible to maintain, repair and/or replace.

Clarifies that items with a remaining life of more than 25 years do not have to be funded. Removes "Floor" and "Foundations" from the list of components that must be addressed in a SIRS. Adds "Structure", "Primary Structural Systems" and "Exterior Doors" to the list of SIRS items.

Other provisions in the bill:

Excludes insurance premiums from the 115% threshold calculation for budget increases. Eliminates the need for developers to conduct a SIRS prior to turnover (the Turnover Inspection Report will act as substitute).

Relieves condo/coop unit owners insured by Citizens from purchasing flood insurance. Requires Boards to perform any required maintenance identified in the turnover inspection report or any subsequent maintenance protocols. Requires additional disclosures on sales and extends the termination period if required reports are not completed.

Disposes with DBPR arbitration to resolve disputes related to milestone inspections, SIRS or reserve funding (instead requiring compliance with §720.311 pre-suit mediation as a prerequisite to litigation). Expands access to records.

SB 360 Construction Defects

CAI-FLA fought hard against SB 360 as being anticonsumer and for the negative affects it would have on community associations with construction defect claims. While successful in mitigating some provisions, the bill was signed into law substantially as originally proposed. Thus, CAI-FLA will support bills during the next legislative session tolling the running of the statute of repose/limitations for HOAs, coops, and condominiums until after turnover has occurred. SB 360 revises the following existing statutes as follows:

§ 95.11(3)(c) The statute of repose has been shortened from 10 years to 7 years and starts the repose and statute of limitations periods upon the occurrence of one of these 4 events:

a) issuance of a temporary certificate of occupancy; b) issuance of a certificate of occupancy; c) issuance of a certificate of completion; or d) the date of the abandonment of construction if not completed. Most renovation projects do not have any of these events so it is unknown how courts will address this glitch in the law. Condominiums and townhome communities with multiple buildings constructed over a period of years will now have the limitations and repose periods beginning to run upon each building receiving a temporary certificate of occupancy, certificate of occupancy, or certificate of completion.

Model homes or units owned by developers are exempted from these triggering events, and the statute of repose and limitations will begin to run on the date of the transfer of title from the developer to the first purchasers.

§ 553.84 SB 360 waters down the private cause of action for violations of Florida’s Building Code by adding a “materiality” requirement to support a claim. Now an association must not only show the existence of a building code violation, but also that the violation has or will result in physical harm to a person or significant damage to the performance of a building or its systems.

SB 360 Construction Defects CAI-FLA fought hard against SB 360 as being anti-consumer and for the negative affects it would have on community associations with construction defect claims. While successful in mitigating some provisions, the bill was signed into law substantially as originally proposed. Thus, CAIFLA will support bills during the next legislative session tolling the running of the statute of repose/limitations for HOAs, coops, and condominiums until after turnover has occurred. SB 360 revises the following existing statutes as follows:

§ 95.11(3)(c) The statute of repose has been shortened from 10 years to 7 years and starts the repose and statute of limitations periods upon the occurrence of one of these 4 events:

a) issuance of a temporary certificate of occupancy; b) issuance of a certificate of occupancy; c) issuance of a certificate of completion; or d) the date of the abandonment of construction if not completed. Most renovation projects do not have any of these events so it is unknown how courts will address this glitch in the law. Condominiums and townhome communities with multiple buildings constructed over a period of years will now have the limitations and repose periods beginning to run upon each building receiving a temporary certificate of occupancy, certificate of occupancy, or certificate of completion. Model homes or units owned by developers are exempted from these triggering events, and the statute of repose and limitations will begin to run on the date of the

transfer of title from the developer to the first purchasers.

§ 553.84 SB 360 waters down the private cause of action for violations of Florida’s Building Code by adding a “materiality” requirement to support a claim. Now an association must not only show the existence of a building code violation, but also that the violation has or will result in physical harm to a person or significant damage to the performance of a building or its systems.

HB 437 Flags, Display and Storage

Initially, CAI-FLA did not object to House Bill 437. As originally proposed, the bill merely sought to expand the right of a homeowner to fly flags on that homeowner’s property. It increased the number and types of flags a homeowner could fly within a Homeowners Association, and increased the list of holidays during which a condominium owner could fly a second flag. However, during the legislative process, HB 437 was amended to create a new statute allowing for displays, beyond flags, including storage of items not visible from the parcel’s frontage or an adjacent parcel. CAI-FLA fought hard against these changes. CAI-FLA objected to the creation of the new storage statute as a retroactive impairment of existing covenants and pointed out the negative effects such storage could have on community association aesthetics. However, the storage provision stayed and was included in the final bill passing both the House and Senate. The Bill has been sent to the Governor for review and signature. Thus, CAI-FLA will support bills during the next legislative session to lessen the scope of the newly created storage statute, Florida Statute 720.3045, or eliminate it entirely.

HB 437 revises the following statutes, and creates one new statute, as follows:

Florida Statute 718.113 was amended to add Patriot Day (9/11) to the list of holidays for which a condominium unit owner may fly an additional portable removable flag.

Florida Statute 720.304 was amended to allow the flying of two flags, regardless of any provision in the Association governing documents to the contrary, and to expand the list of flags allowed by statute. A variety of first responder flags are now included in the list of flags a homeowner may fly. Florida Statute 720.304(2)(a) allows a homeowner to fly any two portable flags from the list provided in the statute, while Florida Statute 720.304(2)(b) allows a homeowner to fly the U.S. Flag and one other flag from the expanded list provided in the statute on a freestanding flagpole.

Florida Statute 720.3045 was created to allow installation, display, and storage of items not visible from the parcel’s frontage or an adjacent parcel. It allows a homeowner or their tenant to store “any items” including, but not limited to, boats, RVs, and artificial turf, so long as such items are not visible from the frontage of the parcel, or visible from an adjacent parcel, or prohibited by local ordinance. The term Parcel is defined in Florida Statute 720.301(11) to mean a subdivision of real property within a community, capable of separate conveyance, as described in a Declaration, for which a parcel owner must be a member of an Association and pay assessments which could result in a lien. As such, a Parcel is not a drainage pond, a navigable waterway, a roadway, and not likely a golf course. Because only stored items visible from the frontage of a parcel or an adjacent parcel may be objected to by the Association under this new statute, we expect significant complaints about stored items visible: from a roadway abutting a corner lot, across a pond, or from a golf course, as well as stored items visible from a navigable waterway, and items visible from a two-story home not directly contiguous to the parcel storing items.

Florida Statute 720.3075 was amended to increase the number of flags homeowner can fly, from one to two.

HB 799 Property Insurance

This legislation makes the following changes to property insurance:

Windstorm Coverage

This bill requires property insurance companies to provide premium reductions for homes with wind uplift prevention. Wind uplift prevention is a critical construction technique used to secure a roof during high-winds.

What is wind uplift? Wind uplift is the upwardacting pressure on the parts of a roof caused by wind traveling across the roof(2). It is a force measured in pounds per square foot and occurs when the pressure below a roof exceeds the pressure above it(2). Wind uplift can intensify during high winds, as air enters a building causing an increase in air pressure below the roof, while the speed of the wind over the roof reduces the pressure above the roof(2). When wind uplift exceeds the limits of a building system design, a roof deck could detach from a supporting structure(2).

The bill adds wind uplift prevention to the list of fixtures or construction techniques for which an actuarially reasonable discount, credit, or other rate differential, or appropriate reduction in deductibles, must be included in a rate filling for residential property insurance(2).

The bill also provides an appropriation for the Florida Office of Insurance Regulation (FOIR) to procure a wind-loss mitigation study(2). The study is required to evaluate roof strength, roof covering performance, roof-to-wall strength, wall-to-floor-to-foundation strength, opening protections, and window, door, and skylight strength(2). The findings of the report must be reported to the Governor, the President of the Florida Senate, the Speaker of the Florida House of Representatives, the Chief Financial Officer, and the Florida Commissioner of Insurance Regulation no later than July 1, 2024.

Citizens Property Insurance Corporation

The bill provides that the “glidepath” normally imposed on Citizens year-to-year rate growth does not apply to policies where coverage for the risk insured by Citizens was last provided by an insurance company determined by Florida Office of Insurance Regulation (FOIR) to be unsound or placed into receivership due to impairment or insolvency.

Flood Coverage Required by Residential and Commercial Property Insurance Policies

If a residential or commercial property insurer requires that an insured or applicant have coverage for the peril of flood when the insurer issues a policy covering the peril of wind, unless the insurer verifies that the insured or applicant has coverage for the peril of flood at the time the policy was issued or renewed, the insurer may not deny a claim for wind solely because the insured does not have coverage for the peril of flood, unless the flood coverage that was verified at the time of application or renewal, is not in force at the time of the loss(1).

A master flood policy that is issued to someone other than the insured or applicant and that includes the insured or applicant as an intended or third-party beneficiary under the master flood policy is acceptable proof of coverage for the peril of flood(1).

Sources

1 Florida House of Representatives – House Bill 799 – An Act Relating to Property Insurance

2 Florida house of Representatives – House Bill 799 – Staff Analysis

Institute voiced concerns, Representative Porras and Senator Rodriguez worked to reduce prohibitions that were seen as unnecessary by most community association constituents. There are issues which the final legislation did not address that will undoubtedly return for consideration during the 2024 Session beginning in January.

The final version of the bill removed several items, such as impairing D&O coverage, prohibiting liens and foreclosures for past due assessments and fines, and increasing FDLE and DBPR oversight. Requirements to appoint an official records keeper were removed along with the requirement of restrictions to a parcel to be confined “only” to what is contained in the Governing Documents. CAI explained how the expansion of the owner’s access to records to include all sales of parcels would create another mandate for CAMS to have to redact confidential information, which resulted in this being removed from the bill. The application of payments will not be affected by this bill, nor the attorney fee structure presented in the original version.

The bill does add new requirements, including the need for notices for homeowners' association board meetings to identify the agenda item, the removal of officers or directors charged with specific crimes, and revisions to the notice requirements for imposing and collecting fines.

HB 919 Homeowners’ Associations

The HOA Reform Bill went through several changes before ultimately passing the Florida Legislature. The original bill was 60 pages long and would have impacted Condos, Co-Ops and HOAs. However, after the Community Association

The final bill also requires the use of a member's email address for notices be revised, with the option to designate a different address for all required notices. It also prohibits the commingling of funds collected for expenses that may result from construction on a member's parcel, with the association required to provide an accounting of such funds and remit any unused funds to the member within 30 days after completion. The bill also holds officers, directors, and managers accountable for accepting kickbacks.

Furthermore, the bill requires directors and officers of an association to disclose any activities that may pose a conflict of interest. Finally, fraudulent voting activities are punishable as first-degree misdemeanors, which includes preventing members from voting, and using bribery, menacing, or threatening to influence or deter a member from voting.

SB 7052 Insurer Accountability

This legislation is intended to increase consumer protection and insurance company accountability in the State of Florida.

Insurer Accountability

The bill reduces the time for providing documents to the Florida Office of Insurance Regulation regarding a complaint from 20 days after the receipt of written request to 14 days and increases the fines for non-compliance(1). This bill requires new quarterly report of enforcement activity by the Florida Office of Insurance Regulation. The report must detail the insurer or other licensee or registrant against whom action was taken; whether the office found any violation of law or rule by such party, and, if so, details of such violation; and the resolution of such action, including any penalties imposed by the Florida Office of Insurance Regulation(1). The new legislation expands current law prohibiting insurers from cancelling a residential property insurance policy until 90 days after repairs are completed. Under this bill, for all other types of losses, authorized insurance companies are prohibited from cancelling a property insurance policy during any pending claim until the earlier of when the property has been repaired or 1 year after the insurance company issues the final claim payment(2).

SB 7052 requires authorized insurers to given written notice to the Florida Office of Insurance Regulation before any temporary suspension of writing new residential property insurance policies at least 20 business days before the effective date of the suspension or 5 business

days before notifying its agents, whichever is earlier(2).

• The bill clarifies if a roof deductible is applied, the prohibition on applying any other deductible under the policy encompasses any other loss to the property caused by the same covered peril(2).

• This legislation requires Citizens Property Insurance Corporation to cover homes insured by insolvent insurance companies that have not been repaired.

• SB 7052 requires every company to “create and use a claims-handling manual”. The manual must cover a list of subjects outlined in the bill, be furnished to the Florida Office of Insurance Regulation (FOIR), and must be attested on or before August 1, 2023, and annually thereafter beginning on May 1 of each calendar year.

The new bill will require property insurance mitigation discounts be updated at least every five years and requires insurers to provide consumer-friendly information on their website describing hurricane mitigation discounts available to policyholders(2).

Sources

1 Florida Senate– Senate Bill 7052 – Insurer Accountability

2 Florida Senate – Senate 7052 – Bill Analysis and Fiscal Impact Statement

2023'sMostEligible BoardMembers (Wethinkthey'rehot,too!)

Community association board members are leaders, community supporters, and elected officials responsible for maintaining and enhancing residents’ quality of life How can a community ensure it has the most competent and qualified board candidates?

Determining who can serve on a board boils down to two essential components: eligibility to serve and the skills and characteristics that may help an individual with the formal responsibilities the board must carry out. Some communities offer specific guidance on who can serve in their governing documents.

Attorney Marshal Granor, owner of Granor & Granor in Horsham, Pa , represents a few communities that use nominating committees to vet candidates prior to the election

“When the boards I represent or am on have a call for candidates, we state a candidate must be in ‘good standing,’” says Granor, a fellow in CAI’s College of Community Association Lawyers (CCAL).

In Pennsylvania, for example, a “unit owner in good standing is current in payment of assessments and fines unless the assessments or fines are directly related to a complaint filed with the Bureau of Consumer Protection in the Office of Attorney General,” explains Granor. Complaints against the candidate would be considered in the vetting process.

If someone self-nominates as a board candidate or is nominated by another member, someone a community manager, board member, or nominating committee

by: Laura Otto, HOA Resources

should make certain the candidate is an owner It’s also a good idea to check association records to ensure the candidate isn’t delinquent in assessments and doesn’t have pending fines

In most cases, “I don’t see a responsibility in the governing documents for the board to do any vetting, but if the documents require “Unit Owner in Good Standing” to be on the ballot, then it seems to me to be implied that someone must check,” Granor says.

What Granor doesn’t see in the vetting process is a necessity to Google a candidate, check their credit score, or conduct a criminal background check He says, “While I would argue their credit or even a past bankruptcy are not highly relevant to serving on a community board, certainly a criminal conviction could be a problem

“I once had an association where the treasurer had a record of being convicted of stealing from a prior association where he was treasurer,” Granor adds “When it came to light, he was asked to resign, and he did.”

Some communities also have conflicts of interest policies; these may not preclude an owner from serving on the board, but they may prevent the owner from voting on certain items.

Governing fairly, responsibly, and successfully should be the guiding principles for community association board members CAI’s Community Association Governance Guidelines and CAI’s Model Code of Ethics for Community Association Board Members can help board members fulfill their volunteer duties with the community’s best interests in mind

LAC(k)-ing Nothing

How one woman and her team are shaping florida legislative policy

I actually always loved the Schoolhouse Rock video of “How a Bill Becomes a Law.” There was just something about it that made me want to become part of the democratic process.

Then, around high school I started wanting to make changes in society or politics to help people and their lives. Of course, those dreamy goals evolve and develop as you grow older and as you understand the complexity of the legislative process. While a prosecutor for the Division of Real Estate I was given the opportunity to assist with some changes to the Florida Administrative Code. I enjoyed being able to edit, review and revise the Code.

Then, as an attorney I started working on appeals early in my career. In my appellate practice I was able to establish case law for community associations, in Lake Forest Master Community Association, Inc. v. Orlando Lake Forest Joint Venture, 10 So. 3d 1187 (Fla. 5th DCA 2009); Maronda Homes, Inc. of Fla. v. Lakeview Reserve Homeowners Ass’n, Inc, 127 So. 3d 1258 (Fla. 2013); and Meritage Homes of Fla, Inc. v. Lake Roberts Landing Homeowners, 190 So. 3d 651 (Fla. 5th DCA 2016), among others.

ROBYN SEVERS Shareholder

Board Certified Specialist, Condominium and Planned Development Law

Becker

Robyn is also the 2023 Chair of the Florida Legislative Alliance, which just won the 2022 LAC of the Year Award in Dallas,TX at the CAI National Conference in May.

My mentor and former boss, Robert Taylor, got me interested in CAI-FLA while I was working for him. Once he decided to step away from the Committee, he suggested that I apply to be a delegate. And I am so thankful that I did. CAI-FLA is made up of so many wonderful people all over Florida in different areas of interest and involvement. We may not always agree but we work as a team to advocate for what is best for community associations.

It is this team effort, with assistance from our lobbyist Travis Moore, our Administrator Emily Jennings, our G & PA Staff Liaison Dawn Bauman, and all delegates, including my co-delegate Pilar Dixon, that allows us to assist in shaping Florida community association law. It is truly a pleasure to be able to work with such intelligent, thoughtful, and hardworking individuals that make up CAI-FLA.

HowVeterans BringNecessary SkillstoWork withHOAs

By: Laura Otto, HOA Resources

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Whygetadesignation?

Hearwhatthesesuperstarshavetosay!

Dana Harden CMCA, AMS

"I have obtained my AMS and am working toward my PCAM certification. Having credentials from the CAI has allowed for growth opportunities in my career It provides assurance to board members and residents that their association is lead by a knowledgeable and highly qualified individual. This reflects positively on my employer as they are providing their customers with top notch management "

Dee Belet

CMCA, AMS, PCAM

"I acquired the CAI designations to further enhance my knowledge within the industry. The knowledge acquired has provided further insight in community association management beyond the State of Florida."

Why get designations offered by CAI?

The community association industry operates as a business, and the CAI education and credentials will set you apart from other professionals. Also credentials can help you earn more. Professionals with credentials can earn up to 55% more. CAI offers 7 different designations to fit in your career goals.

"I earned this designation in 2017 and was a Portfolio Community Association Manager for 13 years. Now being on the vendor side, this designation allows me to continue my education in this industry and brings a wealth of knowledge and lead me to my career choice today."

"Professional development. Yes, with the knowledge gained from the course materials has helped in providing great services to our Associations and the designations are nationally recognized."

"I worked at getting my CMCA knowing that by achieving and maintaining this designation shows my commitment to this industry. Having my CMCA has helped me to continually provide my employer and clients a higher level of service and knowledge."

CMCA, EBP

Liz Fluharty

Jesse Martinez-Skinner

CMCA and AMS

CMCA

Shannon Loizzo

Pilar Dixon

"Prestigious Designation among my peers in the insurance industry." CIRMS

AMS

Paraclete Services, LLC

Jessica Bearman

CMCA

Bonnie Bogert

RS

Global Solution Partners

Jolita Brazzano

CMCA

Brazzano Real Estate & Management LLC

Rob Buffington

CMCA

Gordian Business Solutions

Loretta Mary Camfferman

CMCA

Smart Choice Realty and Management, Inc

Patti E. DuBuque

CMCA, AMS, PCAM

Encore Bank

Gary D. Duncan, Jr.

RS

Global Solution Partners

Joseph Mathew Estrada

CMCA

May Management Services, Inc.

What are the different designations offered by CAI?

Association Management Specialist® (AMS®)

Professional Community Association Manager® (PCAM®)

Accredited Association Management Company® (AAMC®)

Large-Scale Manager® (LSM®)

Reserve Specialist (RS)

Community Insurance and Risk Management Specialist (CIRMS)

College of Community Association Lawyers (CCAL)

Click on the links above to learn more!

Global Solution Partners

Stuart Mitchell Mattocks

CMCA

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Terrence R. McIntyre

AMS, PCAM, CAM

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CMCA, PCAM

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CMCA, AMS

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CMCA

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RS

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CMCA, AMS

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CMCA

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Homeowners Association

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RS

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Rachel Rowley

AMS, PCAM

Enterprise Bank & Trust

Keith Ruehl

RS

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Lynnanne Polacek Salcedo

CMCA, AMS

Capital Realty & Management Corp.

Charles Sheppard

RS

Community Advisors, LLC

Vaida Silvia

CMCA

CMC-Jacksonville

Cathi Sleight

CMCA

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Scott William Steffen

CMCA

Property Management Systems, Inc.

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CMCA

CINC Capital, LLC

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CIRMS

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CMCA, AMS, PCAM

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Uh-oh!Caughtfightingoncamera . . .

How to Deal with HOA Bullies

By: Laura Otto, HOA Resources

Does your board president rule with an iron first? You don’t have to put up with it.

Maybe she’s been running the association single-handedly forever. Or perhaps he’s been a big shot in the business world and is certain the community needs his iron fist. Whatever the motivation, the homeowners association president becomes a dictator.

In meetings, bullies can intimidate fellow board members, the manager and association members. They insist on doing things their way. They refuse to entertain dissenting opinions.

Behind the scenes, they can be just as disruptive. They steer contracts to certain vendors and refuse to sign board-approved deals with others. They tell maintenance personnel exactly how to mow the lawn or clean the pool. They threaten homeowners over minor or perceived rules infractions.

But experts in association law and governance are unanimous in their opinion that bullies can be deposed. Boards and owners have the power to remove an association president who behaves miserably. It can get ugly, but every now and again, a board or community must stand up to a dictatorial president.

“Many people don’t even know that it can be done,” says Steven J. Weil, president of Royale Management Services in Fort Lauderdale, Fla. “This is probably the hardest thing we have to deal with.”

Under most state laws and association governing documents, say legal experts, the board president has few powers beyond those held by other board members. Generally, the president is authorized to schedule meetings, open and close meetings, and sign certain documents on behalf of the association.

“A president shouldn’t be running around like a CEO,” says Jim Slaughter, a partner with Rossabi Black Slaughter in Greensboro, N.C., and president of CAI’s College of Community Association Lawyers (CCAL).

“In a community association, the president is first among equals.”

Most laws and documents also give association boards the power to remove the dictator from the presidency at any time by a simple vote. In almost all cases, the president remains a member of the board, but has no more authority than fellow members.

Experts say there are five basic steps that can be taken to depose a dictator president, starting with the most limited procedure and escalating to the most extreme. If you’re lucky, only the first step will be necessary. Steps four and five are reserved for cases in which everything else has failed; these steps have a lower chance of success and can leave enduring scars on the community.

Step one: Talk to the dictator and seek a change in behavior. “The easiest and best solution, which people don’t do very often, is just go talk to the person,” says Slaughter.

Step two: Study the association’s governing documents and applicable laws. If this hasn’t been done already, pore over these documents with the association’s attorney. Make sure you know exactly how to schedule and conduct a vote to remove the president from office. The parliamentarian—if there is one—or a board member should prepare responses to possible efforts by the president to try to block a vote on removing him or her from that office. Then tell the dictator that such a vote is being scheduled and that it will occur even if he or she objects or fails to attend.

Step three: Vote to remove the president as an officer of the board. In most associations, this can be done at any time and without notice, though the vote can be placed on the agenda for a regular meeting, or a special board meeting can be called for such a purpose. Board members should anticipate anger and bellicosity from the dictator. Some will claim the board doesn’t have the right to remove them and might threaten to go

to court. Board members need to hold their ground and refuse to get into shouting matches or other forms of unprofessional behavior.

Step four: Vote to remove the offender from the board. Once in a while a dictator who has been voted out of the presidency digs in and attempts to undercut the new president or even refuses to accept the fact that there is a new president.

Step five: File a lawsuit. This is a rare option, used only when a president takes extreme measures to try to hold on to power. Board members or property owners can seek a judicial order requiring the dictator to take or not take certain actions. Failure to conform puts the dictator at risk of being declared in contempt of court.

Warning Signs

It’s not possible to predict how someone will behave once elected to a board or elevated to the role of board president. But there are some behaviors that have become associated with dictators over time and might tip off other board members that the person should be watched closely:

Declining to schedule regular board meetings

Refusing to allow dissent, constructive criticism or discussion

Exhibiting intimidating behavior

Conducting association business without consulting the board

Pursuing a personal agenda

PEOPLE PROFILES

The Community Connection sat down with (alright, we sent an email with a Google form and people nominated themselves to submit a profile) more than 25 CAI members to learn a little more about them.

Everyone had great things to say, but for some, we were so moved by their insights and experiences and advice, that we turned the q&a paper interview into a longer feature article (with the help of AI, which hopefully captured the correct essence of what was said).

We're proud to present this year's CAI People of the Year issue. . .

GREG KAUFMAN

MANAGER

VILLARIVA CONDOMINIUM ASSOCIATION

What do you do at your job?

Manager all operations, financial transactions, and maintenance for the association

Q. If you could live anywhere in the world, where would choose to live and why?

A. FLORIDA! IT'S BEAUTIFUL YEAR ROUND AND ALWAYS SO MUCH TO DO. I LOVE IT HERE.

Q. What is your favorite book/movie/TV show, and why do you love it so much?

A. Favorite book: Where the Crawdads Sing because I love a good mystery. Favorite Movie: True Romance because its fun, and unpredictable. Favorite TV show: Dateline because the stories are true and make you rethink sweating the small stuff.

Q. What is the best advice you've ever received, and who gave it to you?

A. Don't stress over things you cannot change, it will all be O.K. My amazing husband.

Pilar Dixon

Senior Vice President

Brown & Brown Insurance

Community associations play a vital role in maintaining the harmony and well-being of neighborhoods These associations are responsible for overseeing the interests of residents and protecting their assets. In the world of comprehensive insurance coverages for community associations, Pilar Dixon has become a trusted figure in the field

Pilar Dixon understands the importance of safeguarding communities, board members, and assets through comprehensive insurance coverage. As a senior VP of a renowned insurance company, she has made it her mission to provide top-notch protection for community associations.

But Pilar's commitment to her community extends beyond her professional endeavors She has chosen to reside in a place that holds a special meaning to her - a home surrounded by her family within a three-mile radius. It is here that she finds solace and draws inspiration from her loved ones.

Spotted vacationing together in Greece. . .

Pilar recognizes the importance of strong familial bonds and cherishes the support and love she receives from her family

However, it's not just her immediate family that makes Pilar's community special; she is also fortunate to have amazing neighbors in her community association The sense of camaraderie and connection within the neighborhood is something she deeply appreciates. Pilar understands that a strong and supportive community is essential for individual well-being and collective growth.

Beyond her work and personal life, Pilar Dixon finds inspiration in literature. She firmly believes that the Bible is a timeless gift to all who read it.

In addition to her commitment to community associations and her spiritual beliefs, Pilar Dixon actively engages in philanthropic endeavors One organization close to her heart is Inheritance of Hope. This nonprofit organization serves families facing the loss of a parent, providing them with support, resources, and a sense of hope during difficult times Pilar has volunteered her time and efforts with Inheritance of Hope, helping them bring a "Hope Hub" to the Jacksonville area. Through her involvement, she aims to make a positive impact on the lives of these families, offering them solace and support when they need it most

Pilar Dixon is more than an insurance professional; she is a community advocate, a source of inspiration, and a champion of hope. Her unwavering dedication to serving community associations and supporting those in need sets her apart, making her a true force for positive change in our world.

JASON BRUCE PARTNER PURISANO LAW FIRM

One sentence description about what you do at your job.

I am a construction defect attorney.

If you could live anywhere in the world, where would choose to live and why?

Half Florida half Jackson Hole Wyoming. It's all you need to have everything.

What is your favorite book/movie/TV show, and why do you love it so much?

Rushmore. The movie provides perspective. Everyone should see it.

BUCKET LIST ITEM

BUT WAIT, THERE'S MORE

WHAT SUPERPOWER DO YOU WANT?

I would be the world's greatest singer that ever lived People would then want to hear me sing (for a change).

WHAT IS THE BEST ADVICE YOU'VE EVER RECEIVED, AND WHO GAVE IT TO YOU?

The greatest discovery in human history is compounding interest.

Albert Einstein

IF YOU COULD HAVE DINNER WITH ANY HISTORICAL FIGURE, WHO WOULD IT BE AND WHAT WOULD YOU ASK THEM?

Amelia Earhart So what happened?

Finding Success in Community Association Law through CAI Involvement

Bryan Davis, a Managing Partner with extensive experience in community association law, has achieved remarkable success in his career through active participation in the Community Associations Institute (CAI) His involvement in CAI has not only allowed him to stay connected with industry professionals but has also provided valuable insights and resources to better serve community associations throughout Florida. With a personalized approach and creative solutions, Davis has become a respected figure in the homeowner's association industry.

In his role as Managing Partner, Davis is committed to providing community associations in Florida with a team of legal professionals capable of meeting their diverse needs He understands that each association requires a personalized approach to effectively address its specific legal issues Davis's experience as both a community association manager and legal counsel brings a deep understanding of community association operations and law. This enables him to offer tailored and innovative solutions that align with the unique challenges faced by community associations. By providing affordable rates and a client-

centered approach, Davis ensures that community associations receive the highest level of service and support

One of the key factors that set Bryan Davis apart is his active involvement in CAI By being an engaged member of this professional organization, Davis has access to a wealth of industry knowledge, trends, and best practices This involvement allows him to stay up-todate with the ever-evolving landscape of community association law and effectively navigate the complex challenges faced by associations. By continuously learning and sharing insights with other professionals, Davis can offer his clients the most relevant and comprehensive legal advice

When asked about advice for those starting in a similar role or seeking success within CAI, Bryan Davis emphasizes the importance of leveraging one's background and experience He suggests that professionals should use their expertise to communicate clearly and build trust with clients Davis believes that a strong foundation of trust and effective communication is essential for addressing legal issues and ensuring the best outcomes for community associations. Additionally, he encourages professionals to actively engage with industry associations like CAI, as they provide valuable networking opportunities and a platform for knowledge sharing.

Bryan Davis's deep passion for the Community Associations Institute and the homeowner's association industry stems from the opportunity it provides to make a meaningful impact on the lives of homeowners and residents The industry's dynamic nature and the daily challenges it presents allow professionals like Davis to find creative solutions and collaborate with diverse stakeholders. Davis values the collaborative community fostered by CAI and attributes much of his success to the knowledge and support he has gained through his involvement He aims to pass on these benefits to new professionals joining the organization, ensuring a continued culture of collaboration and growth.

Bryan Davis's deep passion for the Community Associations Institute and the homeowner's association industry stems from the opportunity it provides to make a meaningful impact on the lives of homeowners and residents. The industry's dynamic nature and the daily challenges it presents allow professionals like Davis to find creative solutions and collaborate with diverse stakeholders

Davis values the collaborative community fostered by CAI and attributes much of his success to the knowledge and support he has gained through his involvement He aims to pass on these benefits to new professionals joining the organization.

HEATHER BELADI

GeneralManager VestaProperty ServicesInc.

"MY DAD TAUGHT METOBE KIND"

Heather says the best advice she ever received was from her dad who said to be honest, act with integrity and be kind to others.

Keeping it in the family, Heather said she would love to learn more from her ancestors and learn about her heritage. She'd love the opportunity to have dinner with her ancestors if that were possible.

.

What is your favorite book/movie/TV show, and why do you love it so much?

Any great comedy.... because who doesn't love to laugh!

If you could switch lives with any fictional character, who would it be and why?

Elizabeth Bennet, Pride and Prejudice. Her ability to inspire other women.

ZACHROTH ManagingPartner

"ACCESSTOATIME MACHINE-THERE ARESIMPLYTOO MANYQUESTIONS INEEDANSWERS TO!"

Zachhasafascinationwithmedieval Englishhistorythatbeganwithreading hisfavoritebookThePlantagenets:The Kings Who Made England by Dan Jones

Askedwhathistoricalfigurehewould like to have dinner with Zach responded "So many to choose from, butmaybeRichardIII,soIcouldask him if he killed the Princes in the Tower."

If

What is the best advice anyone ever gave you?

Wayne Gretzky, speaking to someone who definitely is not me, said "You miss 100% of the shots you don't take."

you could live anywhere in the world where would you live?

Southern Spain, for the culture, the food, and the history.

BUSINESS DEVELOPER AUSTIN RICE

THE GREENERY, INC. LANDSCAPING "I'd stay right here in Florida! This is my forever home and since I'm always cold I can't go anywhere with real seasons The only thing I'd change is moving to somewhere on a lake."

If Austin could choose anywhere in the world to live he would stay in the Sunshine State.

Favorite Movie?

It's a wonderful life, I watch it every year with my family and it's a wholesome reminder of how our lives impact those around us.

What superpower would you want and how would you use it?

I'd want to be a Jedi and restore balance to the galaxy.

MATT FIEBIG BUSINESS MANAGER FIEBIG ARCHITECTURE

As the Business Manager, Matt oversees the business operations, marketing, and business development at Fiebig Architecture.

Even though Matt lives in Florida he has a soft spot for the mountains. Seeing Yellowstone and Glacier National Parks in on his bucket list. If he couldn't live on the Emerald Coast, he would love to settle down in eastern Tennessee near the Great Smoky Mountains.

When asked about his favorite book, Matt replied "I've really enjoyed The Master and His Emissary by Iain McGilchrist It covers so much ground on many topics of interest to me -biology, psychology, metaphysics, the nature of consciousness and experience -- and I find it fascinating!"

CHRISTINE THOMAS

AND WHY COMMUNICATION IS KEY FOR RELATIONSHIPS WITH CLIENTS AND COLEAGUES

CLIENT SERVICES DIRECTOR

Christine Thomas, the Client Services Director for Axiom Resources, is a seasoned professional with a passion for problem-solving and a commitment to helping community associations thrive. With a background in collections and a knack for tough conversations, Thomas has developed strategies that not only assist homeowners in overcoming delinquency but also pave the way for future financial stability.

After years of experience as a collector, Thomas discovered her talent for finding innovative solutions to complex challenges. When the opportunity to join Axiom Resources presented itself, she knew it was the perfect fit. In her current role, Thomas utilizes her extensive expertise to collaborate closely with management companies and boards, tailoring collection strategies to their specific needs.

One of the key elements in Thomas's approach is effective communication. She understands the importance of keeping clients informed throughout the collection process, ensuring that they are aware of every step taken until the account is resolved. This dedication to transparency empowers clients, assuring them that their concerns are heard and addressed.

What sets Axiom Resources apart is their unwavering commitment to their clients' success. Thomas is fortunate to be part of a tight-knit team that shares a common goal of providing exceptional service to community associations. With over a decade of experience working alongside the same colleagues, they have developed a deep respect for one another's expertise, fostering an environment of continuous learning.

The foundation of Axiom Resources' success lies in their focus on communication, both internally and externally. Thomas emphasizes the importance of fostering open lines of communication within the team, enabling them to collaborate effectively and provide comprehensive support to their clients. Whether it's addressing client inquiries or ensuring prompt responses, Axiom Resources prides itself on being accessible and reliable.

Beyond the professional aspects of her work, Thomas has found personal fulfillment through the connections she has made in the industry. She speaks warmly of the amazing people she has met, many of whom have become close friends, all thanks to her involvement with the Community

Associations Institute (CAI). The industry as a whole is composed of hardworking individuals dedicated to supporting boards and homeowners, all with a shared desire to improve communities.

Christine Thomas is at the forefront of driving proactive solutions for community associations. With her wealth of experience, commitment to effective communication, and genuine passion for the industry, she continues to make a positive impact on the communities she serves. As Client Services Director for Axiom Resources, Thomas is dedicated to empowering management companies and boards, helping them navigate challenges with confidence and ensuring the long-term success of their communities. Click

We sat down with Performance

Painting's Business Development and Marketing Lead

Kate McAdams

And here's what she told us

ONE SENTENCE DESCRIPTION ABOUT WHAT YOU DO AT YOUR JOB

SPREADING JOY AND ROI LIKE CONFETTI

WHAT IS ONE THING ON YOUR BUCKET LIST THAT YOU HOPE TO ACCOMPLISH WITHIN THE NEXT YEAR?

PURCHASE A HOME

PAINTING THETOWN RED

FAVORITE TV SHOW?

CRIMINAL MINDS

ADVICE

TRUST YOUR INSTINCTS

HERE'S WHAT SHE'D WANT FOR A SUPERPOWER

TELEPORTATION

Susette Underwood

REGIONAL OFFICE MANAGER (FORT WALTON BEACH, ORLANDO, AND TAMPA)

BECKER

Answers your questions

If you could have any superpower, what would it be and how would you use it?

I would love the superpower of healing, I could alleviate suffering and restore health in those around me, providing a powerful and impactful service to my community. I could use my healing abilities to mend broken bones, cure illnesses, and bring hope and comfort to those in need.

What is the best advice you've ever received, and who gave it to you?

My parents always advised me not to stress over things I have no control over, reminding me that worrying doesn't change outcomes but only adds unnecessary anxiety. Following their advice has helped me stay grounded, maintain perspective, and focus on the things I can control, leading to greater peace of mind and success in both my personal and professional life.

What is one thing on your bucket list that you hope to accomplish in the next year?

As someone with ancestral roots in Ireland, I am drawn to the rich cultural history, stunning landscapes, and vibrant traditions of this country. Exploring my heritage through travel would allow me to connect with my roots, deepen my understanding of my family history, and create lifelong memories.

Sherri Johnson General Manager

The Ocean Gallery Property Owners Association Inc

One sentence description about what you do at your job

If you could live anywhere in the world, where would choose to live and why?

Right where I am -- St Augustine, Florida-the most perfect place!

What is your favorite book/movie/TV show, and why do you love it so much?

Yellowstone because I love the strong family ties they have and the work ethic they exhibit

Manage 42-acre property with 439 units, Rental program with 180 units, and staff of 35

What is the best advice you ' ve ever received, and who gave it to you?

My dad told me to just do my best no matter what the job is--give it 110%

HEAR FROM A BOARD CERTIFIED ATTORNEY IN COMMUNITY ASSOCIATION

HANS WAHL ATTORNEY COBB & GONZALEZ

IF YOU COULD HAVE ANY SUPERPOWER, WHAT WOULD IT BE AND HOW WOULD YOU USE IT?

To be able to fly. Never have to sit in traffic, stress about being late, or deal with TSA.

IF YOU COULD LIV THE WORLD, WHE CHOOSE TO LIVE

Hawaii. I've never b amazing in pictures an

WHAT IS ONE THING ON YOUR BUCKET LIST THAT YOU HOPE TO ACCOMPLISH IN THE NEXT YEAR?

See the Jacksonville Jaguars win the Super Bowl.

CHARLENE DARBY

Business Development Manager

I & E Construction

As th Const know passio g g , Charlene shares valuable insights and advice for professionals in the industry. Here are some key takeaways from her experience:

Embrace new opportunities: Charlene decided to take the job at I&E Construction because she believes in expanding her comfort zone to achieve personal and professional growth. Stepping into a new industry can be exciting and provides an opportunity to explore new horizons

US

EDUCATION, INITIATIVES, RECOGNITION, AND NETWORKING."

Bridge between marketing and sales: In her role as the Business Development Manager, Charlene sees herself as the bridge between marketing and sales. Her primary focus is on creating and nurturing prospects into sustainable relationships Understanding clients' needs and identifying how the company can provide value is crucial

Fast-paced environment: The construction industry is known for its fast-paced and stimulating nature Charlene's previous position was focused on long-term investment properties and strategies, so the transition to the construction industry brought new challenges. However, dedication and commitment towards achieving results remain constant across roles

Commitment to integrity and excellence: What sets I&E Construction apart from others in the industry, according to Charlene, is the company ' s unwavering commitment to integrity and excellence They prioritize the safety of their workers and deliver highquality work to their clients This dedication to maintaining high standards is a key differentiating factor.

CAI and the homeowner's association industry: Charlene expresses her love for CAI (Community Associations Institute) and the homeowner's association industry. She appreciates the harmonious balance between education, initiatives, recognition, and networking that CAI offers CAI chapters provide a community of professionals who work together to strengthen the homeowner experience by protecting investments and enhancing livelihood in communities.

Based on her experience, Charlene offers some advice for professionals in business development or similar roles:

Embrace challenges: Don't be afraid to step out of your comfort zone and take on new challenges This mindset can lead to personal and professional growth Build relationships: Focus on building strong and sustainable relationships with prospects and clients Understanding their needs and providing value should be at the forefront of your efforts

Maintain high standards: Strive for excellence in everything you do. Commitment to integrity and quality work will set you and your company apart from the competition Network and learn: Engage with professional organizations like CAI to expand your knowledge, build connections, and stay updated with industry trends and best practices

Charlene Darby's journey as a Business Development Manager offers valuable insights for professionals in the construction and business development fields. By embracing new opportunities, bridging the gap between marketing and sales, and prioritizing integrity and excellence, professionals can thrive and contribute to their companies' success

CATHI SLEIGHT

VP Client Relations

At VOTE HOA NOW Cathi provides a good working and learning environment to our clients and employees. If Cathi could have one superpower it would be cloning so she could teach her classes in several places in one day. Now that's dedication to learning!

Cathi says the best advice she ever got was "Be yourself, in my family we accept others for who they are."

If Cathi could live anywhere, she said it would be Oregon, because there is no place like home.

One thing Cathi would like mark off her bucket list is and accomplish this year is taking a no work vacation.

We're rooting for you Cathi!

If you could switch lives with any fictional character, who would it be and why?

Not necessarily fictional- but James Herriot from All Creatures Great and Small. He had so many fun stories of helping animals.

What is your favorite book/movie/TV show, and why do you love it so much? Any good mystery. I like to try to solve it.

If you could have any superpower, what would it be and how would you use it? The power to heal. I think that is fairly selfexplanatory.

If you could live anywhere in the world, where would choose to live and why? I would live here in Florida as my friends and family are here.

What is one thing on your bucket list that you hope to accomplish in the next year?

Nothing at this time. I am just happy to be able to spend time with my family and friends. Life is too short to not cherish the time we have with our loved ones.

Robyn Severs

Shareholder Becker

If you could have dinner with any historical figure, who would it be and what would you ask them?

Ruth Bader Ginsburg- too many questions to list here.

"This too shall pass.

-Robyn's Mom

Kimsharesherlove ofhistorywithus.

Looking at Kimberly you wouldn't know she is a huge history buff. In between serving as President and Property Manager for her small community, she likes watching shows like "The Diplomat" on Netflix. She enjoys the excellent writing, strong actors and subtle humor with serious storylines. But she still loves a good laugh with movies such as "Something's Gotta Give", "it makes me laugh every time" Kimberly said. Asked what historical figure she would like to have dinner with, Kimberly answered with Walter Cronkite. "I watched him growing up and as a huge history buff, would love to hear his point of view on so many historic events. Plus he seems like a kind engaging person." Besides getting Watler Cronkites opinion on history Kimberly would love to time travel and see things in person if given the opportunity, and the guarantee of els.

WearerofSeveralHats

Kimberly Hegg

EastpointeofHiddenHills

Why does Frank like James Bond?

FRANK PRESCUITTI

DIRECTOR OF NEW BUSINESS KOEHN OUTDOOR

Frank took some time out of his day leading business development and answered your questions!

If you could live anywhere in the world, where would choose to live and why?

There is no better place than Italy, where there are so many things to see For example, you can spend an entire day at the Vatican, and go to the museums and chapels. When I was younger, my family went on holiday to Italian cities like Rome, Venice (my favorite), and Verona One of the main reasons I really want to live in Italy is the food. Gelato icecream is so delicious The country has so many historic buildings, too!

What is your favorite book/movie/TV show, and why do you love it so much?

James Bond movies, because location, location, location Bond movies will always show you some of the most exotic locations in the World From the top of Rio to decadent villas in Hong Kong to the Las Vegas Sunset Strip to epic Swiss mountains to the deserts of Bolivia No one man (or woman) could ever get see all these destinations unless they are bored billionaires.

What is the best advice you've ever received?

Whatever you do give it 100% ...

Forgive and let go

Read (A LOT.) ...

Never stop learning and growing as a person. ... Save a portion of your earnings and avoid credit card debt

Change your thinking, change your life. ...

Find a mentor and do what they are doing

If you could have dinner with any historical figure, who would it be and what would you ask them?

My first thoughts were to select from a vast array of famous historical figures those whose deeds have had a lasting impact on humanity and changed the course of history I thought of men such as Alexander The Great, Leonidas, Julius Caesar, Attila the Hun, Khufu who built the great pyramid, Noah, Achilles, and many others Then I thought as exciting as it would be to spend time with these people and being able to ask them many unanswered questions, I realized that as one could not change what has already happened and I knew more about these people than others that have contributed to very existence.

LESLIE PRAGASAM

IF YOU COULD LIVE ANYWHERE IN THE WORLD, WHERE WOULD CHOOSE TO LIVE AND WHY?

If I could live anywhere in the world, I would live in the country somewhere surrounded by nature because nature energizes me

WHAT IS THE BEST ADVICE YOU'VE EVER RECEIVED, AND WHO GAVE IT TO YOU?

A former boss once said, "dress for the job you want, not the job you have" That advice has always stuck with me

IF YOU COULD HAVE ANY SUPERPOWER, WHAT WOULD IT BE AND HOW WOULD YOU USE IT?

If I could have any superpower, it would be the ability to fly so I could avoid traffic & get to places much quicker

WHAT IS ONE THING ON YOUR BUCKET LIST THAT YOU HOPE TO ACCOMPLISH IN THE NEXT YEAR?

Next year, I'd like to spend more time with my son & travel anywhere!

EXCLUSIVE EXCLUSIVE EXCLUSIVE CAMTellsAll!

Larisa Agan

CAM

What are your initial impressions of the company and its culture?

When I reached out to Sovereign & Jacobs Property Management, I was looking for a longterm commitment from a team of likeminded professionals with a goal, to provide the best customer service possible. Sovereign & Jacobs proved to be the company I was looking for and I was welcomed to the family.

How does this job compare to your previous job or other positions you have held?

Property Management is my third career, the one common denominator of each career is customer service, no matter the details of my position customer service is always my primary goal. Sovereign & Jacobs encourages going above and beyond for your client, adhering to a contractual agreement provides a service, going above and beyond provides a commitment to excellence.

Have you received any training or onboarding yet? What was that like?

Acquiring a Florida CAM license is only one step to property management, Sovereign & Jacobs onboarding program for a CAM involves shadow training. This allows a newly licensed CAM to shadow and learn from a member of management, understanding where to focus priorities is key. For an experienced CAM, the shadowing is reversed allowing management to see the CAM’s interactions with clients. I feel strongly that shadowing allows a CAM to build confidence while building knowledge, when you have these building blocks you’re well on your way to being a strong CAM.

What do you think sets this company apart from others in the industry?

This quote…“We are aware that we will only achieve our mission if we meet, and whenever possible, exceed our client’s needs and expectations in every aspect of our business.” With this philosophy Ellen G. Lumpkin, CEO & Founder and Cherie Moya-Nash, Vice President lead the Sovereign & Jacobs team to achieve excellence.

ARNAHANC INDY

MANAGING PARTNER

PRS PIPE RESTORATION SOLUTIONS

How Top-Down Leadership Impacted My JourneyInsights from Cindy Carnahan, Managing Partner at PRS Pipe Restoration Solutions

Cindy Carnahan, the Managing Partner at PRS Pipe Restoration Solutions, believes that good leadership starts from the top. With her dedication and passion for the industry, Cindy has made a significant impact on PRS and its employees, fostering a culture of excellence and collaboration.

Cindy was drawn to PRS because she appreciates the restorative and non-invasive nature of the company's pipe repair solutions. She fully supports their commitment to saving time and money for customers. Working alongside her husband in the PRS Jacksonville office, Cindy feels grateful for the opportunity to collaborate as a dependable team. Opening a new area for PRS was an exciting mission for them, and they were ready to make a difference.

In her role, Cindy shares PRS's solutions with industry organizations like the Community Associations Institute (CAI). She conducts video inspections, interprets findings, and provides tailored reports and estimates to customers. Cindy guides them through the decision-making process, ensuring the best solution for their pipe repair needs, whether it's a small residential project or a large community undertaking.

Cindy's initial impressions of PRS and its culture have been positive. The company combines excellent business practices with a friendly and laid-back atmosphere. Cindy attributes this to the leadership of owner/president David Rudisill, who fosters an environment where everyone can thrive, give ideas, and work hard The team's dedication allows PRS to offer creative solutions to its customers Cindy's love for CAI and the homeowner's association industry stems from the opportunity to collaborate and learn from others. She appreciates the friendly nature of the community and values the chance to implement new practices and solutions for better living.

In conclusion, Cindy Carnahan's leadership at PRS Pipe Restoration Solutions exemplifies the belief that good leadership starts from the top Her appreciation for PRS's restorative solutions, combined with her dedication to customer care, has made a significant impact. Through her involvement with CAI, Cindy continues to foster collaboration and innovation within the homeowner's association industry. Under her guidance, PRS thrives, providing excellent pipe repair solutions and making a positive difference in the communities it serves.