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Larisa Agan

Cam

What are your initial impressions of the company and its culture?

When I reached out to Sovereign & Jacobs Property Management, I was looking for a longterm commitment from a team of likeminded professionals with a goal, to provide the best customer service possible. Sovereign & Jacobs proved to be the company I was looking for and I was welcomed to the family.

How does this job compare to your previous job or other positions you have held?

Property Management is my third career, the one common denominator of each career is customer service, no matter the details of my position customer service is always my primary goal. Sovereign & Jacobs encourages going above and beyond for your client, adhering to a contractual agreement provides a service, going above and beyond provides a commitment to excellence.

Have you received any training or onboarding yet? What was that like?

Acquiring a Florida CAM license is only one step to property management, Sovereign & Jacobs onboarding program for a CAM involves shadow training. This allows a newly licensed CAM to shadow and learn from a member of management, understanding where to focus priorities is key. For an experienced CAM, the shadowing is reversed allowing management to see the CAM’s interactions with clients. I feel strongly that shadowing allows a CAM to build confidence while building knowledge, when you have these building blocks you’re well on your way to being a strong CAM.

What do you think sets this company apart from others in the industry?

This quote…“We are aware that we will only achieve our mission if we meet, and whenever possible, exceed our client’s needs and expectations in every aspect of our business.” With this philosophy Ellen G. Lumpkin, CEO & Founder and Cherie Moya-Nash, Vice President lead the Sovereign & Jacobs team to achieve excellence.