Honor Iva Ev ing e years rett’s 20 of ser vice.
John Estabrook, Phar macy Director Lillian Dors and Vice President Je rry Mahoney at the 19 ey 65 groundbreaking of th Caption text here. e 84th & Dodge campus.
with tine included morning coffee rou s Hi nse po res ts’ ien pat the cafeteria eyes. Your attitude influences the charge nurses, lunch in 9, Estabrook 195 in d ire ret le Ly v. Re nty of When to treatment.” e, h physicians and staff, and ple tim wit t firs the r Fo . tor stra ini was named adm e President “Howdy Rounds.” run by a church Methodist Health System Vic Methodist Hospital was not red nto me and ed t of the same trained Jerry Ellwanger, who was hir “He showed us we were all par leader, but by a professionally to ent tam tes a as s thi d ght me to treat by Estabrook, offere m,” said Ellwanger. “He tau tea hospital administrator. n: tio iza an org t as a CEO Estabrook’s influence on the a janitor with the same respec s differently, ple peo a n bee ays alw s ha “I could see ways to do thing k ” “Mr. Estabroo because both are important. ook, who believes ple. He would tell peo ues val ly more effectively,” said Estabr tru o wh son per ctivity, efficiency, bricks and mortar, excellence comes from produ us, ‘We can have the nicest g lin dea in ion act ive t without our boldness and imaginat and the best technology, bu with change. people, we’re nothing.’” , tor stra ini r. E cared about In Estabrook’s first year as adm Staff members knew that M his der Un t. cen per it. revenue increased 10 them. They saw it. They felt in the yed sta e lin m tto bo the p, leadershi gh the hospital, ndation for “Every day, he’d walk throu black, though he laid the fou — Ruth Freed, PhD, RN t,” said housekeeper Mary s. cha ces and suc p ial sto anc fin n tha re mo feeling low, ke the difference Montgomery. “You might be he Estabrook wrote, “People ma t,” cos by d ine erm d det he’ ly ly, on nd t no frie is e and nce. Always “Valu and he’d be so nice ween mediocrity and excelle ed bet vid pro e car of y alit qu the by wrote, “but t, dignity and bring your spirits up.” treat your people with respec t.” ien pat ry eve ess. The patient is to equity. This is a people busin cursor to formalized hospital pre a its, vis ese Th ess vice, but it is also ook called his daily the prime objective of our ser A Patient-First People Busin rounding, were what Estabr olved.” a business of all the people inv er culture — a truly “Howdy Rounds,” as in “Howdy, how are Mr. E was building a strong fabric of his you doing?” patient-centered culture. “Caring was woven into the , former vice rk,” said Ruth Freed, PhD, RN ays esn’t get you anyplace,” wo do alw ce are g offi ein an ll-b in g we ttin and “Si ety ient care “Patient saf of Methodist Hospital’s pat have to know you.” ent ees en sid loy wh pre mp ote “E wr d. k sai oo k abr oo Est abr Est our first priority,” t his hand on the services. “Mr. Estabrook kep ent philosophy. gem na ma his . ing riz me na ma sum always moving And he knew them all. By akened lse of the organization while we pu a in ple peo le rab lne vu “Patients are ore dawn with a forward and raising the bar.” dition. Treat Mr. E started his day long bef emotional and physical con ering log and a visit n and empathy. study of the evening’s engine them with dignity, compassio tal in each patient’s with the doctors in the medical staff lounge. Remember you are the hospi
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Caring was woven into the fabric of his work.
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