S U N D AY S U N S P E C I A L | M AY 2 9 , 2 0 11 | 1 5
SHE BEGAN HER years with RBC Royal Bank (Barbados) Limited back in 1989, as a part-time teller on the frontline at the bank’s main branch on Broad Street. At that time, Michelle Smith cherished dreams of becoming a teacher. She had also spent three years in the hospitality industry, in her bid to determine her career path. Two years after working as a part-time teller, she was promoted to a full-time teller. Smith, who has worked in the accounts, foreign business and cash supply units, spent four years as a relief client care manager assigned to various branches, before her elevation to the position of Manager, Client Care at RBC’s St Lawrence branch. In addition to supervising a team of six customer service representatives, she sees after various human resources aspects, as they relate to goal setting and developmental plans; oversees all bank transactions; matters relating to customers, and ensures that all physical concerns of this branch are met. Smith was educated at Queen’s College, and is currently working on completing her studies with the University of the West Indies, Cave Hill Campus.
MICHELLE SMITH, manager, Client Care, RBC Royal Bank, St Lawrence. (RC)
FOR THE PAST seven years Margaret Roach has held the post of Manager, Client Care with RBC Royal Bank (Barbados) Limited. She manages a team of seven customer service representatives at RBC’s Speightstown branch, and ensures that a high level of client care services are provided. Roach joined RBC Royal Bank 25 years ago as a teller, and previously held the post of senior customer service
representative. Most of her years with the RBC family have been spent at this northern branch. She describes her years with RBC as rewarding. “It has not only been rewarding, but I’ve enjoyed some good relationships over the years with both clients and staff. “Each day is different, so I approach each day with this fact in mind,” says Roach, who is a graduate of Alexandra School.
MARGARET ROACH, Manager, Client Care, RBC Royal Bank, Speightstown. (RC)
DEIDRE COX Manager, Private Banking, RBC Royal Bank (Barbados) Limited. (RC)
IN 1981, a young school leaver walked through the doors of RBC Royal Bank, Hastings, to take her place beside the bank’s team of tellers. This was Deidre Cox’s introduction to banking. Thirty years later, Cox who now holds the post of manager, Private Banking, at RBC Royal Bank, Chelston Park, has worked in various roles and at different branches. Her list of management posts includes: account manager; assistant manager operations; foreign exchange and investment officer, and assistant manager international business. Cox has worked in private banking from the inception of this unit’s formation some 20 years ago. Today, she is responsible for the successful day-to-day management of the Private Banking Unit, which primarily sees after the personal
and business needs of high, net-worth individuals, and houses the international financial services. The objective of the Private Banking Unit is to ensure efficient, personalised service to the units’ clientele. Cox, who was educated at Alleyne School and the Canadian Institute of Bankers, manages a team of 12 people, comprising the account manager; account manager, international business; account officer; financial service representative; assistant service representatives; manager client care; operations support agent, relief officer and receptionist/typist. She is the recipient of numerous awards including the Vice-President’s Award, and the coveted Leo Award, RBC’s highest staff award.