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PAUL EDWARDS believes that banking is more demanding today than it was when he entered this field 29 years ago as a filing clerk. According to him: “It took so much more to do a transaction 29 years ago. Just to transact business you had to have a withdrawal or deposit slip. “Today it’s not so complicated, yet PAUL EDWARDS, manager, Client Care, RBC Royal Bank, Hastings. (RC)
ARLENE CROOKENDALE, Manager, Client Care, RBC Royal Bank (BARBADOS) LIMITED, Sunset Crest. (RC)
SHE JOINED RBC Royal Bank (Barbados) Limited, with the intention of giving the company nothing less than her very best. This is the driving force behind Arlene Crookendale’s dedication to RBC Royal Bank. Client Care Manager at the bank’s Sunset Crest branch, Crookendale is among an elite group of RBC employees to have received the prestigious and coveted LEO Award – RBC’s highest form of recognition for excellence in sales, service, leadership and support. The recipient of this award in 2006, Crookendale joined the RBC family in 1991 as a teller at the Hincks and Nile Streets branch. She held this position for eight years before her transfer to RBC Speightstown as central teller. Prior to her current post, she was also a senior customer representative at RBC Chelston Park for five years. Crookendale ensures that each RBC Royal Bank customer has “a superb client experience” when conducting business at the bank, and that high operational standards are maintained. In addition, she sees after the development, training and coaching of eight customer service representatives, and makes sure that the bank is adequately supplied with cash on a daily basis, in addition to other responsibilities. A former pupil of the Garrison Secondary School, Crookendale admits that banking first peak her interest while she was still a teenager. That’s why giving 100 per cent daily, is just part of fulfilling her wider dream.
we still have to consider the needs of the customer, many of whom are more knowledgeable and know what they need.” Educated at Parkinson School and George Washington High School in the United States, Edwards, like many of his colleagues, has worked his way through the ranks. His varied post included machine
operator, central teller, and senior customer service representative. He became manager, Client Care at RBC Royal Bank Hastings five years ago, and is responsible for the delivery of service provided by the five customer service representatives; two assistant service representatives complex; currency service officers and support staff.