SUNDAY SUN SPECIAL | MAY 29, 2011 | 11
AFTER spending 35 years with RBC Royal Bank (Barbados) Limited, Beatrice Yearwood still thinks that RBC “is one of the best companies to work for.” In addition, she commends RBC’s management for its innovative and ongoing reward and recognition programmes which gives each staff member the unique opportunity to be an outstanding Royal Performer. Yearwood joined Royal Bank of Canada in 1975, at a time when computers were unheard of and every function was performed manually. “Banking today is totally different now to how it was then,” she said. “The emphasis, however, is still on providing a high level of quality service.” The former Girls’ Foundation School student joined the RBC Royal Bank team as a typist working in the bank’s typing pool and has since moved up the ranks functioning in various roles. She was appointed Manager, Client Care, at RBC, University Drive in 2007, and now manages a team of 11 customer service representatives. Her primary role is to
AS A RBC ROYAL BANK’S Integrated Banking System (RIBS) Operations Advisor, Errol Worrell is part of a regional team of administrators of the RIBS System. Worrell ensures that data integrity is maintained – this includes the correct interest rates, service charges and so on. The introduction of new initiatives and processes within the RIBS banking system, including the training of users on these new processes, are part of his responsibilities. He also looks after any RIBS concerns which internal customers may have and interfaces with international RIBS Systems personnel. The Harrisonian and graduate of the University of the West Indies, Cave Hill Campus joined RBC Royal Bank, Broad Street, in 1980 as a loans clerk. Worrel later went on to work in various roles including foreign exchange counter
BEATRICE YEARWOOD, MANAGER, CLIENT CARE, RBC ROYAL BANK UNIVERSITY DRIVE BRANCH (RC)
ensure that employees deliver excellent service to clients. She is also responsible for handling customer queries, concerns and complaints ensuring a satisfactory response time.
CARL BLACKMAN, MANAGER, CORPORATE REAL ESTATE, RBC ROYAL BANK (BARBADOS) LIMITED AND RBTT. (RC)
ERROL WORRELL ROYAL INTEGRATED BANKING SYSTEM OPERATIONS ADVISOR. (RC)
clerk; cash cage custodian and systems support officer data processing. He was an RBC Royal Performance cruise winner in 2002 and has won Instant and Special Achievement Awards. He assumed his current position in 2006, and has travelled regionally to most of the RBC branches including those of the Eastern Caribbean, The Bahamas and Turks and Caicos.
HE LOOKS AFTER RBC Royal Bank (Barbados Limited) and RBTT ‘s total technology needs and provides leadership and direction to the Satellite Data Centre Operations team with responsibility for technology across the region. This includes business planning and Capital and NIE Expense Budgets development with full accountability and responsibility for this expenditure on the RBC side.This is no idle boast. As RBC’s and RBTT’s Head, Satellite Data Centre Operations in Barbados and
WHEN YOU ENTER any branch of RBC Royal Bank (Barbados) Limited or RBTT and you’re pleased with the facility at which you transact your business, you must commend Carl Blackman for his stewardship. As manager, Corporate Real Estate, Blackman is responsible for every aspect of building management at both RBC and RBTT. This includes the management of all branches, bonds, archives, departments and all real estate that is owned by RBC and RBTT. Lease management, refurbishments and the maintenance of all branches, also falls under Blackman’s portfolio. Most of his duties entail interfacing with the bank’s various service providers. He sums up his role in these words: “Simply put, I am responsible for “Client Experience”. Each customer must be happy with the environment at each branch, as well as the service. Clients in this case refer to the banks’ internal and external customers.” A graduate of Coleridge & Parry School, Blackman entered banking in 1981 as a distribution clerk. Blackman holds an associate degree in business from the Barbados Community College; a BSc degree in management and a Master’s degree in project management and evaluation from the University of the West Indies, Cave Hill Campus. He manages a team of two.
RBC Eastern Caribbean, Michael Hinds is totally responsible for the delivery of technology solutions for RBC and RBTT banks in Barbados and RBC operations in St Kitts, Antigua, Dominica, Montserrat and St Lucia. He also lends support to RBC Wealth Management, RBC Insurance, RBC (Barbados) Trading Bank Corp and Royal Fidelity Merchant Bank & Trust (Barbados) Ltd. Together with his duties of providing technology support on a daily basis, Hinds also
puts disaster recovery measures in place. He works with a team of 30 information technology specialists. These include the RBC Data Centre Operations; the Service Desk and Second Level Support teams and the RBTT technical support team. Educated at Alleyne School and the Barbados Community College, Hinds began his career in banking over 25 years ago, as a teller at RBC Royal Bank, Broad Street. Hinds acted in the position as Head of Infrastructure for RBC Barbados and the
MICHAEL HINDS, Head, Satellite Data Centre Operations, Barbados & Eastern Caribbean. (RC) Eastern Caribbean for some time, before officially taking up the post in July, 2010 which now includes RBTT Barbados Limited.
Congratulations!!! to
On Your
th 100
Anniversary From
MOORE PARAGON CARIBBEAN LTD Providing Printing & Related Business services to the regional business community.
® ®
B eyond Ink on Paper