BODY LA NG UA G E T HE BU SI NESS
Social distancing and PPE have made creating rapport with clients harder than usual. How can managers and stylists use nonverbal cues as clues to ease client and colleague relationships?
MORE THANN WORDS W WORDS ANNA SCOTT
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ith the easing of lockdown, a new fear of returning to normality – or ‘coronaphobia’ – has emerged. Business owners and stylists need to be able to put clients and colleagues at ease by picking up on nonverbal cues. But with masks and visors on, and one-metre plus rules, this has been made much harder. ‘Social distancing seems to have made people warier in their behaviour and less interactive with others – smiling less at strangers, having fewer conversations in queues,’ says body language expert and ‘face whisperer’ Adrianne Carter. ‘They’re not revealing the normal cues that help build relationships,’ she adds.
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