Employee Training is the Key to Cleanliness in your Store A constant challenge faced by managers and owners of retail ice cream stores is maintaining the highest level of sanitation possible. This is particularly difficult when the size of the site suggest that employees, not an outside service, perform the daily cleanup and sanitation procedures. But cleaning is rarely, if ever, an employee’s favorite task. The solution lies in implementing a sanitation program that stresses employee training and includes elements to ensure that workers become educated, motivated and skilled. Successful employee training tactics should include: Training Manuals A customized comprehensive manual should detail every area, such as floors, counter tops, windows, dipping cabinets and restrooms, all equipment with explicit instructions, including simple language and visuals, on how to properly clean and sanitize.
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Videos A video showing sanitation techniques is a valuable tool. In this visual age, employees are more apt to retain information they see on their phone or a computer screen than information they read. Job Aides Posters explaining what each chemical is, correct usage and any hazards should be posted on walls. In-Field Training A good sanitation program should include professional training techniques to demonstrate techniques and answer questions on-site. Regional and District Training It is valuable to include training on the regional and district levels to ensure the program is being implemented uniformly. On-going Support An accessible resource to look to for information and to answer a question is an important element in a sanitation program. If sanitation procedures feature simplicity, the training and the work become much easier. For example, using products that come in pre-measured, color-coded packets and have an easy one-to-one ratio: one packet of window cleaner is combined with one spray bottle of water. Buckets and spray bottles should be clearly marked for water levels, taking the guesswork out of dilution ratios. With single use methods, employees do not worry about waste, because over-pouring and over use of bulk chemicals is eliminated. It ensures the correct and safe usage of chemicals by controlling the amount of the chemical and linking it to a specific task. Owners and mangers know that the cleanliness of their business reflects upon the quality of the products and services. Through ongoing support and training, employee comprehension of sanitation increases, resulting in a cleaner, safer, retail environment. v
The National Dipper
May/June 2022
