Property Management Brochure

Waikato Property Management Services Commercial and Industrial

Adding value to clients’ assets

How NAI Harcourts can add value We have the expertise, knowledge and systems to assist you with:

• • • • •

Strategic planning for your property Compliance with all regulatory requirements

Lease management Rent reviews and renewals Tenant liaison

• • • • • •

All repairs and maintenance Day to day management Annual budgets

• • • • •

Management, monitoring and negotiating service contracts

Property accounting services

Rent collection and debtor control Property inspections

Body corporate management Statutory compliance and insurance

Asbestos management plan

Seismic assessment

Why NAI Harcourts? What sets us apart?

Flexibility

Specialised Property Management Software

As some owners may wish to deal with certain aspects of their property, we have designed a range of services which allows owners to choose and decide which aspect of managing a property they would sooner have a professional property manager deal with and which they would like to deal with themselves. All this whilst benefiting from our expertise.

We use accounting and management software designed specifically for the property management industry.

In other words, forming a partnership which tailors the owner’s requirements to suit.

Integrated Leasing Services

“Building on the success of the award winning NAI Harcourts sales and leasing team”

This provides autonomy and flexibility to manage any type and size of property. We can store a comprehensive catalogue of data for the property and provide a range of accounting and management reports to suit the landlord’s requirements.

We also provide an owner’s portal giving them access to statements and other key property information 24/7.

Additionally, it is compatible with Xero accounting software to further improve the information flow for owners.

While we always pro-actively work with leasing agents, our close working relationship with the award winning NAI Harcourts Sales and Leasing team gives us a distinct advantage.

Being the pre-eminent commercial market leader in the Waikato provides us with the best opportunity to lease space quickly and with the latest market information always at hand, ensure that rentals are at optimum levels.

Market-leading property management software at your fingertips

Commercial property management services NAI Harcourts can manage the entire process on your behalf or you can now select certain services. Each service is designed with Added Value in mind for the benefit of the client’s real estate asset.

You can choose as many services as you like or you may wish for the entire process to be managed by NAI Harcourts.

Contact NAI Harcourts to discuss your management requirements.

Landlord Services

Property Services (Facilities Management)

 Promptly respond to all Landlord queries

 Co-ordination of all repairs and maintenance

 Monies received from tenants are held in a trust account

 Arranging and procuring service contractors

 Ensure current insurance held covering liability and loss of rents

 Ensure Building Warrant of Fitness is current

 Monthly financial report and management report to the Landlord*

 Compliance with all building and council regulations

 Identify value add opportunities

 Oversee tenant fit-outs and contractors on site

 Approval sought prior to approving items chargeable to Landlord

 Compliance with the new Health & Safety at Work Act

 Approval required for all expenditure over predetermined amount*

 Regular monthly property inspections

 Communicate with professional advisors on your behalf (valuers,

 Six monthly thorough internal and external inspections

solicitors, consultants)  Conduct lease renewals, variations, assignment of leases and subleasing with tenants

 Preventative Maintenance planning  Monthly reporting to clients on material items  Asbestos management plan

 Negotiate new leases with new tenants including any due diligence work * Subject to the provision of other services and availability of information

Body Corporate Services  Ensure compliance with Unit Titles Act and Body Corporate Rules  Convene AGMs and distribute minutes

Tenant Services

 Maintain records and handle communications

 Collect rents, operating expenses and debtor management

 Prepare pre-contract/pre-settlement disclosure statements

 Setting of operating expense budgets and undertaking operating

 Prepare invoices and collect levies

expense wash-ups  Investigate and resolve tenant’s issues and promptly respond to queries

 Monies received from unit holders are held in a trust account  Prepare annual budgets  Prepare statements and reports for members

 Maintain open dialogue with tenants

 Arrange insurance valuations

 Provide 24/7 contact to the property manager – not a call centre

 Arrange insurance and handle any claims

 Leasing co-ordination with agents

 Arrange all repairs and maintenance  Arrange Long Term Maintenance plan  Regular inspections of property  Ensure body corporate rules are being followed and adhered to

Hamilton

Our commitment To conduct regular site visits and provide monthly financial reports

To provide 24/7 contact with the property manager

To utilise market-leading property management software To understand your property, tenants and investment strategy

To build long lasting trusting relationships with tenants

To investigate any opportunity to increase the value of the property

To negotiate and review operating expenditure and contracts to lower costs without compromising the level of service provided

Review current tenant mix and ascertain highest and best use of property

Investigate any opportunity to add value and report to Landlord

Most importantly we will take pride in managing your property

Who we are “Act local. Think global.”

NAI Harcourts is the brand under which commercial, industrial and retail property sales and leasing, business broking and asset management is represented. Established in 2009 by NAI Global and Harcourts International, NAI Harcourts is based in over 70 offices throughout Australia and New Zealand.

Our particular focus is the Waikato area where we offer a comprehensive property management service to clients. We share the same philosophies and principles as our business partners NAI Global and Harcourts International and use these national and international resources to leverage opportunities for our clients.

Our approach “A new and fresh approach to Property Asset Management” NAI Harcourts approach is to work with the clients and formulate a strategic plan using our expertise and knowledge designed to deliver results on the investment.

We can offer owners a fully integrated property management service but also understand that some owners may choose to deal with certain aspects of the property themselves. We have therefore designed a range of services which allows owners to choose and decide which aspect of a property they would sooner have a professional property manager deal with and which they would like to deal with themselves. All this whilst benefiting from our expertise. In other words, “forming a partnership which tailors the owners requirements to suit.”

Property asset management At NAI Harcourts we work closely with each property and its owner to provide local market knowledge and strategic planning combined with access to a national database of tenants. We address each aspect of Property Management in the greatest detail and assure that our dedicated property management team has the capability and expertise to handle all of your property management needs as they arise.

Our Team

Greg Wills

Property Manager 021 896 585 greg.wills@naiharcourts.co.nz

Mike Neale

Managing Director 027 451 5133 mike.neale@naiharcourts.co.nz

Leanne Brotherston

Property Administrator 07 850 6697 leanne.brotherston@naiharcourts.co.nz

Ground Floor, Cnr Victoria & London Streets, Hamilton 3240 PO Box 900, Hamilton 3240 Phone: 07 850 6670 Fax: 07 850 5256 Email: propertymanager.ham@naiharcourts.co.nz Web: www.commercialpropertymanagers.co.nz

“Partners with New Zealand’s No.1 NAI Harcourts Commercial Office.”