WORKING FOR Innovation
ENGINEERING & PLANNING
Dispatcher/System Operator
Ray Butler
At Conway Corp, innovation drives progress. We continuously seek new technologies and creative solutions to enhance the services we provide to our community. From upgrading infrastructure to improving customer experience, we are committed to staying ahead of industry advancements while maintaining reliability and efficiency.
Meet the Conwegians Host
Faye Hedera
Water Plant
Superintendent
Daniel Lawrence
In 2024, Conway Corp also launched ConwayCorpTV on desktop — making your favorite shows even more accessible. Customers can visit ConwayCorp.tv to watch recordings, live broadcasts and more.
DATA CENTER COOLING UPGRADES
In today's fast-paced world, where being connected is crucial, telecommunication services is more important than ever. Conway Corp understands this need and is committed to delivering reliable service. Because of this, we upgraded the cooling systems in our data center in 2024.
The data center is the heart of our telecommunications network. It houses the computers and equipment that keep our phone lines clear, our video channels streaming and our home security systems vigilant. But as technology advances, these systems generate more heat, making efficient productivity and longevity.
To address this, Conway Corp partnered with local contractors to replace the computer room air conditioning units that cool the data center. These state-of-the-art not only more powerful but also more energy-efficient, ensuring at optimal temperatures without unnecessary power consumption. This upgrade means less wear and tear on the equipment, reducing the risk of outages The better airflow will also enhance redundancy.
For customers, this investment translates into a more reliable service. Whether streaming movies, making calls, browsing the web or monitoring home security, we can be more confident that our connections are reliable.
Information Systems Manager
Brad Sanders
New Lines
2024 CONSTRUCTION PROJECTS
Electric Overhead: 10,768 ft. (2.0 miles)
Electric Underground: 35,964 ft. (6.8 miles)
Cable: 7,177 ft. (1.4 miles)
Fiber Overhead: 325,024 ft. (61.6 miles)
Water: 27,629 ft. (5.2 miles)
Wastewater: 16,855 ft. (3.2 miles)
(Approximate Values)
WORKING FOR Achievement
VIDEO PRODUCTION
Senior Production Coordinator Wayne Bailey
& Video Production Manager Jeff Matthews
Our success is measured by the dedication and hard work of our employees. This year, we celebrated milestones in service, employee growth and operational improvements that strengthened our ability to serve Conway. Every achievement reflects our ongoing commitment to excellence, progress and the people we serve.
Awards
Chief Marketing
Officer Crystal Kemp
& Technology Cooperative (NCTC).
Crystal was acknowledged for her outstanding contributions to the marketing industry and her ability to craft dynamic campaigns that have set new benchmarks in creativity and effectiveness. Her strategic vision and innovative approaches have consistently delivered impressive results, earning her the respect and admiration of her peers.
Crystal joined the company in 2000 as marketing/ communications coordinator and was promoted to marketing and public relations manager in 2010. She was promoted to her current role in April 2018.
NCTC is the service organization for more than 700 independent communications service providers that connect one-third of all households and businesses throughout North America.
Senior Production Coordinator Wayne Bailey and Production Coordinators Ashtyn Brown and Javan Massey were recognized for the local series “Here & There” along with Video Production and Local Programming Manager Jeff Matthews.
The Mid-America Cable Telecommunications Association presents MIDI Awards to honor the best advertising and programming among association members in Arkansas, Iowa, Kansas, Missouri, Nebraska, Oklahoma and Texas. Conway Corp competed against similar-sized systems with 10,001–50,000 cable subscribers.
ASHTYN BROWN JAVAN MASSEY JEFF MATTHEWS
WAYNE BAILEY
MID-AMERICA CABLE TELECOMMUNICATIONS ASSOCIATION — CSE AWARDS
Sixteen Conway Corp employees were recognized in 2024 with Customer Service Excellence Awards during the Mid-America Cable Show held in Arlington, Texas.
Call Center Supervisor Lesia White was presented with the Outstanding Leadership Master Performance Award which recognizes outstanding achievement in leadership in a cable system.
Lead Customer Service Specialist Jennifer Brannon, Customer Service Specialist Tressie Mazen and Customer Care Specialist Renisenb McGehee were recognized with Master Performance awards in the Sales category.
Telecom Installer Technician Austin Clagett and Customer Care Specialist Neil Holman were recognized with Master Performance awards in the Service category, while Telecom Installer Technician Scotty Hudgens was recognized with a Master Performance award in the Extra Mile category.
Customer Care Specialist 2 Michelle Hatfield, Customer Service Specialist Toby Hibbs, Customer Care Specialist Briana Jackson, Customer Care Specialist 2 Kelly Johnston, Customer Service Specialist Emily Keller, Customer Care Team Leader Nicole Pizzolato and Customer Service Specialist Savannah Tindall were all honored with Superior Performance awards in the Sales category.
Telecom Installer Technicians Chad Sayers and Brett Taylor were honored with Superior Performance awards in the Service category.
The Mid-America Cable Telecommunications Association was founded in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship.
Members include telecommunications system operators in Arkansas, Iowa, Kansas, Missouri, Nebraska, Oklahoma and Texas.
AUSTIN CLAGETT
TOBY HIBBS
JENNIFER BRANNON
NEIL HOLMAN SCOTTY HUDGENS
MICHELLE HATFIELD
LESIA WHITE SAVANNAH TINDALL
BRIANA JACKSON
CHAD SAYERS
TRESSIE MAZEN
EMILY KELLER
KELLY JOHNSTON
BRETT TAYLOR
RENISENB MCGEHEE
NICOLE PIZZOLATO
BRET CARROLL CRYSTAL KEMP
CONWAY CORP TOWER OF EXCELLENCE AWARD
Conway Corp honored Water Systems Senior Engineer Mark Ferguson with the company’s Tower of Excellence Award.
The award recognizes an employee who has made a significant impact on Conway Corp through outstanding dedication and exceptional job performance. Mark was nominated by his fellow co-workers for going above and beyond expectations and ensuring no detail is overlooked prior to beginning new projects.
One nomination for him said: “Mark has a very strong work ethic, often being here early in the morning until well after everyone has gone home. All the projects he has can be overwhelming, but he remains calm and patient with the process. He really cares about Conway and wants to see everyone succeed."
Mark currently serves as project manager for the Roger Q Mills Jr. Water Treatment Plant expansion and has been integral in procuring a multi-million-dollar loan from the Arkansas Natural Resources Department to help complete the massive project.
Mark joined the company as a part-time installer in 2012 before being promoted to a full-time water systems engineer in 2013. He was promoted to water systems engineer 2 in 2017 and to his current role in 2020.
CONWAY CORP SAFETY LEADERSHIP AWARD
Conway Corp is dedicated to doing things the right way, and we refuse to compromise the safety of ourselves, our co-workers or our customers.
To honor that commitment, we recognize an employee each year for their safety efforts by recognizing an employee who inspires, improves and maintains best practices in safety.
This year, Electric Systems Senior Designer Tony Leach earned the company’s annual Safety Leadership Award. Tony was nominated by his fellow co-workers for his consistent commitment to putting safety first in 2024.
One nomination for him said: “Tony wears the required personal protective equipment and holds others accountable each and every time he steps on a worksite. He has been at the forefront of holding our contractors to the same level of excellence we expect out of our own employees, and everyone benefits from his knowledge, care and oration of safety.”
Tony started at Conway Corp as a groundman in 1994. He was promoted to electric systems designer 1 in 2001 and again to electric systems designer 2 in March 2006. He was promoted to his current role in 2019.
CONWAY CORP CUSTOMER SERVICE AWARD
Conway Corp is dedicated to exceeding customers’ expectations through the exceptional work of our employees and recognizes employees annually for their individual dedication to the mission of the company.
This year, Customer Service Specialist Tressie Mazen was honored with the company’s Customer Service Award. Tressie was nominated by her fellow co-workers for being dedicated to improving customer satisfaction and consistently striving to exceed customer expectations internally and externally.
One nomination for her said: “There is no stone Tressie will not turn over for the answer, and she is always cheery and warm while doing it. She welcomes everyone to her desk like an old friend, and I'm sure many people walk away feeling like they've got a new friend here at Conway Corp. Her positivity and resourcefulness inspire us every day to go that extra step for our customers.”
Tressie joined the Conway Corp customer service team in 2021.
MARK FERGUSON
TONY LEACH
TRESSIE MAZEN
APPA SAFETY AWARD OF EXCELLENCE
In 2024, Conway Corp earned the American Public Power Association (APPA) Safety Award of Excellence for safe operating practices. This is the third time Conway Corp won the category for utilities with between 110,000 and 249,999 worker-hours of annual worker exposure.
More than 160 utilities from across the country entered the annual Safety Awards. Entrants were placed in categories according to their number of worker-hours and ranked based on incident-free records and overall state of their safety programs and culture. The incidence rate is based on the number of work-related reportable injuries or illnesses and the number of worker-hours during 2023, as defined by the Occupational Safety and Health Administration (OSHA).
“In our industry, safety has to be top of mind all day every day,” Safety Director Brent Fason said. “We want to make sure our employees go home to their families safely every single day, and we are proud to be honored for all the work that goes in to standing behind this commitment. Our employees do a very hazardous job, and they do it with excellence.”
The APPA Safety Awards have been held annually for more than 65 years. APPA is the voice of not-for-profit, community-owned utilities that power more than 2,000 towns and cities nationwide. They advocate for the more than 49 million people who public power utilities serve and the 96,000 people they employ.
CABLEFAX FAXIES — 2024 MARKETING TEAM OF THE YEAR
Conway Corp’s Marketing and Communications Department was recognized by Cablefax Magazine as the 2024 Marketing Team of the Year for their excellence in public relations and marketing within the cable industry.
The issue commended the department for consistently developing and executing innovative marketing campaigns that captured the attention of the company’s target audience including the launch of a newly redesigned website for customers and conducting an internal communications audit for employees. From social media initiatives to interactive digital experiences, the team leveraged various platforms to effectively communicate the brand message.
Beyond traditional marketing efforts, they actively engaged with the local community through events, sponsorships and partnerships. Their commitment to fostering meaningful connections with residents has strengthened brand presence and reputation in the community.
Marketing Coordinator Bradley Thompson, Marketing & Communications Manager Beth McCullough Jimmerson, Communications Coordinator Yaunica Peten & Project Coordinator/Event Specialist Margaret Smith
Safety Director Brent Fason & APPA Engineering & Operations Conference Chair Scott McKenzie
MACTA — CORPORATE AWARD FOR CUSTOMER SERVICE EXCELLENCE
Conway Corp earned the 2024 Corporate Award for Customer Service Excellence from the Mid-America Cable Telecommunications Association (MACTA) for our employees’ commitment and dedication to outstanding customer care.
“Our customer service teams take our mission to exceed customer expectations seriously, and this award demonstrates how we are leading the way for others in the industry,”
Chief Marketing Officer Crystal Kemp said. “I am extremely proud of our teams and of the work they do to serve our customers with excellence.”
The MACTA is an industry association formed in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. It includes cable telecommunications system operators in Arkansas, Iowa, Kansas, Missouri, Nebraska, Oklahoma and Texas.
NATIONAL UTILITY CONTRACTORS ASSOCIATION — PLATINUM LEVEL NUCA STAR AWARD
Conway Corp earned the Platinum Level NUCA STAR status from the National Utility Contractors Association. The “STAR” program focuses on safety, training, awareness and recognition. Each utility is judged in four key areas: leadership, records management, culture and procedures.
The National Utility Contractors Association (NUCA) is the leading trade association working solely for the utility construction and excavation industry in the United States. NUCA’s nationwide network of state/regional chapters and member companies represent utility contractors, excavators, suppliers, manufacturers and other providers in the water, sewer, gas, electric, treatment plant, telecommunications and excavation industries.
Customer Service Manager Jaylene Sexton, Lead Customer
Account Manager Takenya Flack, Call Center Supervisor Lesia White & Lead Customer Service Specialist Jennifer Brannon
Water Systems Senior Foreman Chad Hogan, Water Systems Senior Engineer Mark Ferguson & Water Systems Manager Lee Tedford
CONWAY AREA CHAMBER OF COMMERCE — BLUE RIBBON WORKFORCE HEROES
Conway Corp employees Mark Ferguson, Chad Hogan and Lee Tedford were named Blue Ribbon Workforce Heroes by the Conway Area Chamber of Commerce. The award honors individuals and companies located in Faulkner County who have made an impact on their company and community and show potential to be industry leaders within the next decade.
Mark started his career at Conway Corp in 2012 and currently serves as water systems senior engineer. His responsibilities include supporting long-range planning, managing system improvements and overseeing developer and rehabilitation projects. His dedication has been instrumental in driving key projects that impact economic development, long-term water supply and the modernization of aging infrastructure all of which are essential to Conway’s future success.
Chad serves as a senior foreman of water systems, leading a team of 12 men across four crews. Chad and his team maintain and repair critical infrastructure, including 11 miles of lake line, 443 miles of water distribution mains, 322 miles of sewer distribution mains and 19 miles of force mains. His leadership ensures the smooth operation of Conway’s essential water systems — working tirelessly to repair and replace aging infrastructure, which often includes responding to emergencies day or night. Chad began at Conway Corp in 2000.
Lee is responsible for protecting our water source at Brewer Lake, water treatment, water distribution, wastewater collection and wastewater treatment in his role as water systems manager. Lee has been helping provide safe, reliable water and wastewater utilities to the citizens of Conway since he started at Conway Corp in 2010.
“Mark, Chad and Lee are the epitome of excellence,” Chief Operating Officer Brett McDaniel said. “They stand out in serving our customers and our community with excellence. They consistently work to ensure utility reliability and safety while planning for the future of our community.”
UNITED WAY — LARGEST EMPLOYER DONOR AWARD
Conway Corp was presented the 2024 Large Employer Campaign of the Year Award from United Way of Central Arkansas at their annual Community Awards Luncheon.
Cable Telecommunication Systems Manager Tommy Nolen, Power Supply Analyst 2 Natalie Arnold & United Way of Central Arkansas Executive Director Jessica Clawson
Conway Corp employees donated approximately $30,000 last year and corporate donations have contributed more than $738,000 in total to United Way since the program began.
The United Way of Central Arkansas’ mission is to impact community members by fostering a greater quality of life through initiatives focused on education, health and financial stability.
ARKANSAS MONEY & POLITICS TOP 100 PROFESSIONAL
Top 100 Professional by Arkansas
Arkansas Money & Politics (AMP) — the state’s premier business and political magazine — recognizes top professionals in the October issue annually, as voted on by AMP readers. Professionals are recognized in categories that span the spectrum of industry in Arkansas and honor individuals who help drive the state’s economic engine
Electric Systems Engineer 2 Earnest Taylor was selected to serve as a Reliability Representative on the American Public Power Association’s (APPA) Reliable Public
The RP3 program supports the use and implementation of best practices that help utilities continue to be safe, reliable and thrive as organizations. By action of the APPA Board of Directors, the RP3 Review Panel was given the responsibility of approving all RP3 applications and program improvements, as well as providing general policy
two-year terms through a formal nomination process. Earnest joined Conway Corp in 2019 and was promoted to
NANCY AVRA — 25 YEARS
Nancy started at Conway Corp in 1999 as an administrative assistant. She was promoted to Executive Assistant in 2016. Nancy worked closely with the company’s leadership team to effectively manage administrative tasks while handing scheduling and logistics.
MARK BICKFORD — 29 YEARS
Mark joined the company in 1994 as a Utility Worker in the water department. During his tenure, Mark installed, maintained and repaired water lines across the city to ensure the delivery of safe drinking water to the residents of Conway.
BRUCE BRADFORD — 37 YEARS
Bruce was hired at Conway Corp in 1986 as a plant operator and promoted to Senior Plant Operator in 2021. Bruce spent more than three decades overseeing Conway’s water source, Brewer Lake, by maintaining the 28,900-acre lake line while also operating the pump house and carbon feed systems.
GREG DELL — 39 YEARS
Greg started at Conway Corp in 1985 and was promoted to water/wastewater designer in 1995. He held various roles before being promoted to engineering and planning manager in 2005. In 2017, Greg was promoted to Chief Operating Officer and oversaw the company’s operations division including utility, telecom and engineering services.
BILL FULMER — 45 YEARS
Bill joined the company in 1979 as a wastewater plant operator and was promoted to chief plant operator in 1994. He was promoted to Wastewater Plant Superintendent in 1997. Bill spent his career helping to ensure the successful treatment of Conway’s wastewater.
MARK MILLIGAN — 28 YEARS
Mark began his career at Conway Corp in 1996 as a utility worker apprentice in the water department. He was promoted to utility worker in 1999 and to Water Systems Foreman in 2005. Mark was responsible for overseeing maintenance of the water system, a role critical to residential and commercial customers.
MARVIN KOONE — 23 YEARS
Marvin started at Conway Corp in 2001 as a wastewater plant operator apprentice and was promoted to Wastewater Plant Operator in 2004. Marvin was responsible for operating and maintaining mechanical equipment at the plant to ensure the proper treatment of wastewater.
JIM SIMPSON — 33 YEARS
Jim joined the company in 1991 as a groundman in the electric department. He started the lineman apprentice program and became a Journeyman Lineman in 1998. Jim spent his career ensuring all Conway residents had reliable and affordable electricity.
Promotions
DALE GOTTSPONER
Engineering & Planning Manager
Conway Corp promoted Dale Gottsponer to Engineering & Planning Manager in April 2024.
As manager, Dale is responsible for directing and coordinating the operation of the company’s engineering services including forecasting, system planning, system design and engineering analysis as it supports the community and the company.
“Dale has proven to be an excellent leader in his work with our electric distribution systems, and I’m excited to have him expand his leadership role in engineering,” Chief Executive Officer Bret Carroll said. “He is dedicated to our customers and will continue to play a key role in driving innovation and project execution for the company and our community.”
Dale began his career with the company in 1989 as an electric systems engineer 1. He was promoted to electric systems senior engineer in 2008.
AMANDA JESSEN Executive Assistant
Conway Corp promoted Amanda Jessen to Executive Assistant in May 2024.
As executive assistant, Amanda offers support for the executive leadership team by coordinating highlevel meetings and ensuring logistics, planning and operations flow efficiently within the company.
“Amanda has quietly delivered successful results over her 16-year career at Conway Corp,” Chief Executive Officer Bret Carroll said. “She understands our culture, our mission and our core values. She is a great source of support for me and the rest of the leadership team.”
Amanda initially began her career with the company in August 2007 as a part-time cashier before moving to full-time in August 2008. She was promoted to marketing administrative assistant in 2011 and promoted again to traffic billing leased access coordinator in 2014.
BRETT MCDANIEL
Chief Operating Officer
Conway Corp promoted Brett McDaniel to Chief Operating Officer in April 2024.
As chief operating officer, Brett oversees Conway Corp’s operations division including utility, telecom and engineering services.
“Brett’s experience over the past 18 years has given him insight that is critical as we plan for the future of our utility and telecommunication services,” Chief Executive Officer Bret Carroll said. “He has been crucial to the success of many projects, and he is committed to serving Conway Corp and our customers. I know he will continue to guide our company forward.”
Brett began at Conway Corp in 2005 as a water systems engineer. He was promoted to water systems senior engineer in 2008 and was named engineering and planning manager in 2017.
JERRY STEWART
Information Risk & Compliance Manager
Conway Corp promoted Jerry Stewart to Information Risk and Compliance Manager in October 2024.
As manager, Jerry is instrumental in designing Conway Corp’s security architecture to strengthen the company’s defenses and ensure the organization’s resilience against cyber threats while focusing on security protocol implementation.
“In today’s world, protecting our company and customers’ information is more important than ever,” Chief Financial Officer Erin Brown said. “With Jerry’s leadership, I’m confident our security programs will be a success and empower our employees to uphold the highest standards of safety and vigilance.”
Jerry started at Conway Corp in 2004 as a WAN support technician. After leaving the company briefly, he was rehired in August 2007 as a Linux systems analyst. In 2012, he was promoted to broadband systems administrator and again in 2017 to information security and compliance administrator. He was most recently the information risk and compliance administrator.
WORKING FOR Excellence
ENGINEERING DEPARTMENT
Electric Systems Engineer 2 Earnest Taylor, Telecommunication
Systems Designer 1 Kyzer Woods, Telecommunication Systems Senior
Designer Mike Clements & Electric Systems Senior Designer Tony Leach
Excellence is more than a goal: it’s our standard. We take pride in delivering high-quality utility services while continuously improving our processes. Our teams work diligently to ensure that every customer interaction, project and service meets the highest expectations, reinforcing our mission of providing exceptional service.
First Arkansas Bank & Trust President
Mark Wilson, Network Engineering & Operations Manager Roy Grubb & Conway Area Chamber of Commerce
President & CEO Brad Lacy
JOURNEYMAN LINEMAN CERTIFICATION
Electric department employees Blake Henderson and Kolt Weatherley earned their Journeyman Lineman certifications after successfully completing a four-year apprentice program through the Missouri Public Utility Alliance.
The program requires classroom, correspondence and hands-on training with monthly and annual exams on electric curriculum including overhead and underground systems; safety; pole climbing, installing and mounting; conductors, transformers and substations as well as equipment operation.
The pair attended hands-on immersion skills training workshops including a week-long session for pole climbing, pole top rescue and bucket truck operation. Workshops included the fundamentals and experience necessary to qualify lineworkers in pole climbing and bucket truck essentials.
Having completed the program, they logged more than 7,200 hours of on-the-job training and are now certified United States Department of Labor Power Journeymen Linemen. Their commitment to the intensive program helps give Conway Corp the ability to provide a high level of dependable electric service.
“Conway Corp has been recognized by the American Public Power Association with the Reliable Public Power Provider (RP3) designation because of dedicated and highly-trained employees like Blake and Kolt,” Chief Executive Officer Bret Carroll said. “The RP3 designation recognizes Conway Corp as one of the best electric providers in the nation for consistently providing Conway residents with the highest degree of reliable and safe electric service.”
Blake’s career with Conway Corp began in 2017, and Kolt started with the company in 2015. Both began their careers as groundmen in the electric department and entered the lineman apprentice program in 2020.
BLAKE HENDERSON KOLT WEATHERLEY
ALEX PEARSON
Wastewater Treatment Class 1 Certification
SAM PHIFER
EZRA WILEY Water Treatment Class IV
KEITH MENG
Wastewater Treatment Class 1 Certification
KODY MILLER
Wastewater Treatment Class IV Certification
WATER TREATMENT CERTIFICATION
Arkansas Department of Health
96 hours of advanced training in water distribution, rules, regulations and compliance
WASTEWATER TREATMENT
CERTIFICATION
Arkansas Department of Environmental Quality
200 hours of advanced classroom training
AUSTIN CLAGETT
SCTE Broadband Premises Installer Certification
CHAD SAYERS
SCTE Broadband Premises Fundamentals
Certification
JACOB KELLER
SCTE Broadband Premises Fundamentals Certification
MATTHEW STEPHENS
SCTE Broadband Wireless Specialist Certification
LANE MCNEW
SCTE Business Class Services Fundamentals Certification
JAKE STEWART
SCTE Broadband
Wireless Specialist Certification
ANDREW MITCHELL
SCTE Broadband Fiber Installer Certification
JACOB MOONINGHAM
SCTE Broadband Wireless Specialist Certification
SCTE CERTIFICATIONS
Society of Cable Telecommunications Engineers
Advanced classroom and hands-on training
LINDSAY BRADSHAW
Association for Talent Development Coaching Certification
MICHELLE HATFIELD
NCTI Master Account and Sales Rep Certification
JIMMY DOLAN
APPA Key Accounts Certification
HAYDEN DRISKILL
Forge Academy Cyber Defense Bootcamp Graduate
TYLER JACKSON Northwest Lineman
College System Operator Certification
Dispatch Coordinator Kyndel Smith, Dispatcher/System Operator
Diana Pollard & Operations System Coordinator Chris Boudreaux
HARRIS Society for Human Resources Management
CP Certification
Kaseya Certified Administrator Certification
Northwest Lineman College System Operator Certification
Boiler License
DIANA POLLARD
RYAN TUCKER
CHASE WEATHERLEY
YOLONDA
Information
Security Analyst 2
Hayden Driskill
SCTE CABLE GAMES
Conway Corp technicians are consistently ranked the best of the best in our region, and this year they put their skills to the test competing in multiple cable-tec games.
The games, presented by the Society of Cable Telecommunication Engineers (SCTE), are typically held during chapter vendor shows or regional cable shows. Participants compete in events that measure their technical abilities as well as demonstrate their knowledge from seven categories including cable splicing, meter reading, cable jeopardy, fiber splicing and drop connections.
Conway Corp showcased their skills in the area of fiber and coax testing and installation at the regional games at the Mid-America Cable Show in Arlington, Texas, as well as locally at the Razorback SCTE Show.
Telecom Maintenance Senior Foreman Brent Garren won first place overall at the Razorback SCTE Cable Games. His win secured an invitation to compete against technicians around the nation at the 2024 SCTE-EXPO in Atlanta, Georgia. He also won three first place medals, one second place medal and two third place medals during the games.
In addition to Brent’s overall win, three additional employees represented Conway Corp. Telecom Trouble Technician 3 Jake Stewart placed second overall, second in Drop Connection and MTDR and third in Cable Splicing. Telecom Installer Technician 3 Lane McNew placed first in Meter Reading, second in Fiber Splicing and third in MTDR. Telecom Installer Technician 3 Matthew Stephens placed third in Meter Reading.
At the national games, Brent competed against hundreds of the best cable technicians from the United States and Canada. Contestants competed in seven different categories, and Brent placed tenth overall.
SCTE is a non-profit professional association for the advancement of technology, standards and workforce education related to cable telecommunications engineering. They are committed to higher training, education and accelerated networking opportunities across the industry.
Telecom Maintenance Senior Foreman Brent Garren, Telecom Trouble Technician 3 Jake Stewart, Telecom Installer Technician 3 Lane McNew & Telecom Installer Technician 3 Matthew Stephens
WORKING FOR Education
HUMAN RESOURCES
Training
Coordinator Alicia Francis
We believe that knowledge empowers both individuals and our organization. We were founded almost one hundred years ago to support local education efforts, and that remains a core focus of our mission today. Investing in education ensures a stronger workforce and a stronger community.
Conway Public Schools Superintendent Jeff Collum, 2024 Conway Corp Teacher of the Year Abby Roberts, Conway Public Schools Foundation Board Director Alex Baney, Conway Corp Chief Marketing Officer Crystal Kemp, Conway Public Schools Foundation Executive Director Marti Jones & School Board President David Naylor
CONWAY CORP CHANNEL 5
In 2001, Conway Corp began broadcasting tape-delayed Wampus Cat football and basketball games — making the 2024 season our 24th year of broadcasting Wampus Cat sports. Today, all Conway High School football games and home basketball games are broadcast live via Channel 5 and streaming with Wampus Cats 2 Go.
New for 2024, Conway Corp Channel 5 is also airing Conway Christian Eagles football replays several times a week.
Conway Corp also continues to partner with Conway Public Schools and Conway High School interns to broadcast student-produced local sports programming by providing equipment and hands-on training. Students produce multiple broadcasts throughout the year including baseball, softball and soccer games.
In 2024, Conway Corp also produced and broadcast Conway High School’s graduation ceremony live for the fifth year in a row for students and family members who could not attend in person.
CHANNEL 5 SPORTS FOOTBALL STATS
Games broadcast in 24 seasons: 300+
Impressions over the last five seasons: 5,400,000+
2024 football season YouTube impressions: 1,966,769
2024 football season views: 110,620
2024 football season average viewers per game: 9,218
Viewers from different states: 36
Viewers from different countries: 30
Unique views across the channel: 214,629
Most viewed game: Wampus Cats at Bentonville — 15,258
Conway is more than a city — it’s home to our customers and our employees. Our commitment to the community goes beyond providing essential services, and we actively engage in local initiatives, support charitable programs and foster connections that strengthen the place we all call home. Serving Conway means investing in its people, businesses and future.
Art Walk
Build My Future Expo
Carolyn Lewis Elementary School Enrichment Day
Ellen Smith Elementary School Reading Day
Launch Conway
Teacher Breakfast & Education Fair
APPA Day of Giving
WORKING FOR Leadership
ELECTRIC DEPARTMENT
Senior Lineman Travis Lauer, Journeyman
Lineman Kolt Weatherley, Journeyman Lineman/ Training Coordinator Si Anthony, Apprentice
Lineman Cody Tackett & Groundman Connor Frost
Leadership at Conway Corp means guiding with integrity, vision and purpose. Whether within our organization or in the community, we strive to inspire, support and drive meaningful change. Our leadership team and employees work together to build a brighter, stronger future for the entire Conway community.
BOARD OF Directors
JAKE NABHOLZ Vice Chair
DENISE PERRY Secretary
JOHN SCHERREY* Director
KELLEY ERSTINE Director OSMAR GARCIA Director
DR. KATERYNA PITCHFORD Director
REGGIE ROSE Director
TOM COURTWAY Chair *Added May 2024
Leadership
BRET CARROLL Chief Executive Officer
JASON HANSEN Chief Technology Officer
ERIN BROWN Chief Financial Officer
GREG DELL Chief Operating Officer*
CRYSTAL KEMP Chief Marketing Officer
BRETT MCDANIEL Chief Operating Officer *Retired March 2024
CUSTOMER
SERVICE STATISTICS
Number of Customers Assisted in 2024
LOBBY: 15,554 | TELEPHONE: 183,701 | DRIVE-THRU: 41,394 | ONLINE NEW SERVICE APPLICATION: 1,157
Financials
ELECTRIC
Income Statement
OPERATING REVENUES
Residential
Commercial
Industrial
Institutional
Municipal and street lighting
Interdepartmental
Service fees and other
Total Operating Revenues
OPERATING EXPENSES
Power purchased
Coal plant generation expense
Transmission
Distribution
Depreciation
Customer accounting and collection
Administrative and general expenses
Total Operating Expenses
Net Operating Income
$30,353,839
$13,997,289
$18,092,283
$4,033,834
$845,662
$1,359,380
$1,049,533
$69,731,820
NONOPERATING INCOME (EXPENSE)
Net investment income
Accretion of bond premium
Interest expense
Accretion of deferred gain of refunding
Net Nonoperating Income (Expense)
Income Before Contributions in Aid of Construction and Interdepartmental Transfers
Contributions in Aid of Construction
Interdepartmental Transfers
OPERATING EXPENSES
$1,852,016
$119,119
($1,211,138)
$16,014
$776,011
$29,936,201
$1,341,212
$8,289,663
$7,143,436
$9,631,492
$2,389,111
$4,931,577
$63,662,692
$6,069,128
OPERATING REVENUES
$6,845,139
$1,538,199
$2,750,000
and general expenses $1,647,897
Operating Expenses $14,121,328
Net Operating Income $1,903,927
NONOPERATING INCOME (EXPENSE)
Net
Nonoperating Income (Expense) ($83,499) Income Before Contributions in Aid of Construction and Interdepartmental Transfers
in Aid of Construction $2,652,458
in Net Position $4,472,886 Net Position, Beginning of Year $90,922,609 Net Position, End of Year $95,395,495
WASTEWATER
REVENUES
Residential
$13,447,544 Commercial
$754,235
Service fees and other
Total Operating Revenues
OPERATING EXPENSES
Treatment
$110,399
$20,395,242
NONOPERATING INCOME (EXPENSE)
Net investment income
$278,014 Interest expense ($2,480,465)
Amortization of deferred loss on refunding ($96,025)
Net Nonoperating Income (Expense) ($2,298,476)
Income Before Contributions in Aid of Construction and Interdepartmental Transfers $3,183,835
OPERATING EXPENSES
$9,669,915
$8,464,675
$4,753,234
NONOPERATING INCOME (EXPENSE)
$3,361,521 Collection
$7,828,738
$1,702,622 Depreciation
OPERATING REVENUES
Increase in Net Position ($628,800)
Position, Beginning of Year $42,795,730
Position, End of Year $42,166,930
