Radiator - June 2020 - Centenary Issue by Radiator

Keeping members informed for a century

June 2020

Product Code

New Bar Code

Volts

Technology

Length Width

9313122901645 9313122901652 9313122901669 9313122901676 9313122901683 9313122901690 9313122901706 9313122901713 9313122901720 9313122901737 9313122901744 9313122901751 9313122901768 9313122901775

12 12 12 12 12 12 12 12 12 12 12 12 12 12

SMF Cal/Ap9/2xT SMF Cal/Ap9/2xT SMF Cal/Ap9/2xT SMF Cal/Ap9/2xT SMF Cal/Ap9/2xT SMF Cal/Ap9/2xT SMF Cal/Ap9/2xT SMF Cal/Ap9/2xT SMF Cal/Ap9/2xT SMF Cal/Ap9/2xT SMF Cal/Ap9/2xT SMF Cal/Ap9/2xT SMF Cal/Ap9/2xT SMF Cal/Ap9/2xT

9313122900631 9313122900648 9313122900655 9313122900662 9313122901041 9313122901058 9313122901065 9313122901072 9313122900693 9313122900709 9313122900716 9313122900723 9313122900730 9313122900747 9313122900754 9313122900761 9313122900785 9313122900792 9313122900822 9313122900860 9313122900884 9313122900891 9313122900907 9313122900914 9313122900921 9313122900938 9313122900945 9313122900952 9313122560651 9313122560675 9313122560934 9313122900778 9313122900839 9313122900853 9313122900877 9313122900976 9313122900983

12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12

SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9

EXTREME

EXIDE APRIL SPREAD:Layout 1

10/4/14

XDIN55MF XDIN66MF X56CMF X56DMF X55D23CMF X55D23DMF X60CMF X60DMF X60CPMF X60DPMF X40CMF X40CPMF X40DMF X40DPMF

12:10 PM

Page 1

242 277 232 228 233 233 236 236 236 236 196 196 196 196

175 175 171 168 173 173 128 128 128 128 128 128 128 128

ENDURANCE 40CMF 40CPMF 40DMF 40DPMF 60CMF 60DMF 60CPMF 60DPMF 50D20LMF 52CMF 52DMF 53CMF 54CMF 54DMF 55D23CMF 55D23DMF 58CMF 58DMF 65DMF 78DT-60MF DIN44MF DIN55MF DIN55DMF DIN66MF DIN66DMF DIN77MF DIN88MF DIN88DMF 55H 66H 77H 55HMF 66HMF 77HMF 88HMF DIN70MF DIN90MF

66HMF 77HMF 88HMF DIN70MF DIN90MF Height CCA

ECONOMY

LM40C 175 600 LM40CP 175 700 203 630 LM40DP 203 LM60C 630 222 650 LM60D 222 650 LM60CP 221 480 221 480 LM60DP 221 480 LM50C 221 480 LM50D 219 400 LM51C 219 400 219 400 LM51D 219 400 LM55D23C LM55D23D 219 350 LMN03

RC 105 130 115 115 120 120 80 80 80 80 65 65 65 65

9313122900839 9313122900853 9313122900877 9313122900976 9313122900983 AH Vent Ledge

12 12 12 12 12 Post

9313122900525 60 TS S&EL 9313122900532 70 TS S&EL 63 TS S&EL 9313122900549 63 TS 9313122901782 NL 65 TS SL 9313122901799 65 TS SL 9313122901805 50 TS NL 50 TS NL 9313122901812 50 TS NL 9313122900570 50 TS NL 9313122900587 44 TS NL 9313122900594 44 TS NL 44 TS NL 9313122900600 44 TS NL 9313122900617 9313122900624 40 TS NL 9313122900969

12SAE 12SAE 12SAE 12SAE SAE 12SAE 12SAE 12SAE 12JIS JIS 12SAE 12JIS 12SAE 12JIS 12 6SAE

196 128 60 196 128 219 350 60 40 196 128 219 350 60 40 196 128 219 350 60 40 236 128 221 370 60 40 236 128 221 370 60 40 236 128 221 370 60 40 236 128 221 370 60 40 202 173 225 400 80 50 228 168 208 580 100 60 233 171 203 580 100 60 233 171 208 580 100 60 233 171 203 580 100 60 228 168 203 580 100 60 233 173 222 600 105 60 233 173 222 600 105 60 250 182 175 540 90 50 250 182 175 540 90 50 286 189 192 780 140 75 258 171 203 760 130 70 TP Passenger_V9_FA.indd 214 N2046D 175 Exide175 430 75 50 242 175 175 550 100 55 242 175 175 550 100 55 277 175 175 650 120 66 277 175 175 650 120 66 315 175 175 750 140 80 351 175 175 810 160 90 351 175 175 810 160 90 242 175 190 460 85 55 277 176 190 600 120 70 315 175 190 700 140 80 242 175 190 570 110 65 277 175 190 720 140 80 315 175 190 780 145 85 351 175 190 820 180 100 277 175 190 735 140 80 315 175 190 865 165 95

TS TS TS TS TS TS TS TS TS TS TS TS TS TS TS TS TS TS TS 1-2 TS TS TS TS TS TS TS TS TS TS TS TS TS TS TS TS TS

NL NL NL NL NL NL NL NL NL S&EL S&EL S&EL NL SL SL SL SL SL SL S&EL S&EL S&EL S&EL S&EL S&EL S&EL S&EL S&EL S&EL S&EL S&EL S&EL S&EL S&EL S&EL S&EL

SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9KG Assembly

277 315 351 277 315

175 175 175 175 175

190 190 190 190 190

720 780 820 735 865

140 145 180 140 165

80 85 100 80 95

TS TS TS TS TS

S&EL S&EL S&EL S&EL S&EL

SAE SAE SAE SAE SAE

C (+R) C (+R) C (+R) D (+L) D (+L)

19.7 21.4 24.2 20.5 22.5

CCal/Cal (+R) Maint 14.8 CCal/Cal (+R) Maint 17.0 CCal/Cal (+R) Maint 16.0 D (+L) 16.0 Cal/Cal Maint C (+R) 16.0 Cal/Cal D (+L) Maint 16.0 CCal/Cal (+R) Maint 13.4 D (+L) Maint 13.4 Cal/Cal CCal/Cal (+R) Maint 13.4 D (+L) 13.4 Cal/Cal Maint C (+R) 10.8 CCal/Cal (+R) Maint 10.8 D (+L) Maint 10.8 Cal/Cal D (+L) Maint 10.8 Cal/Cal

196 196 196 236 236 236 236 233 233 233 233 233 233 186

128 128 128 128 128 128 128 171 171 171 171 173 173 170

219 219 219 221 221 221 221 208 203 208 203 222 222 187

290 290 290 290 290 290 290 350 350 430 430 430 430 270

45 45 45 45 45 45 45 70 70 85 85 95 95 80

30 30 30 30 30 30 30 40 40 55 55 55 55 45

CP CP CP CP CP CP CP CP CP CP CP CP CP RP

NL NL NL NL NL NL NL S&EL S&EL S&EL S&EL SL SL EL

SAE JIS JIS SAE SAE JIS JIS DFP SAE DFP SAE SAE SAE SAE

C (+R) C (+R) D (+L) C (+R) D (+L) C (+R) D (+L) C (+R) D (+L) C (+R) D (+L) C (+R) D (+L) A

9.3 9.3 9.3 11.7 11.7 11.7 11.7 13.2 13.2 14.7 14.7 15.2 15.2 10.0

Cal/Cal Maint

CCal/Cal (+R) Maint 10.3 JIS C (+R) 10.3 SAE D (+L) 10.3 JIS D (+L) 10.3 SAE C (+R) 12.0 SAE D (+L) 12.0 JIS C (+R) 12.0 JIS D (+L) 12.0 SAE C (+R) 11.0 Exide is 15.6 a power brand DFP Batteries C (+R) D (+L) MPSAEAustralia & New15.6 Zealand DFP C (+R) 15.5 SAE 15.6 811 Australia p:C (+R) 1800 800 SAE D (+L) 15.6 www.exidebatteries.com.au SAE C (+R) 16.2 SAE D (+L) 16.2 SAE C (+R) 13.1 SAE D (+L) 13.1 SAE D (+L) 18.9 DST D (+L) 17.2 SAE C (+R) 12.5 SAE C (+R) 14.8 SAE D (+L) 14.8 SAE C (+R) 17.0 SAE D (+L) 17.0 SAE C (+R) 19.8 SAE C (+R) 21.3 SAE D (+L) 21.3 SAE C (+R) 16.7 SAE C (+R) 19.7 SAE C (+R) 21.4 SAE C (+R) 16.7 SAE C (+R) 19.7 SAE C (+R) 21.4 SAE C (+R) 24.2 SAE D (+L) 20.5 SAE D (+L) 22.5

A D V E RT O R I A L

HELPING YOU WITH THE EASY SELL

Exide Batteries has a proud Australasian he dating back to 1935 and continues to be a leader through implementation of locally de products specifically for Australian & NZ co They continue to provide leading edge tech delivering the ultimate durability and consi performance, making Exide the right choice Australian and New Zealand automotive ind

08 Recycling 09 Product Range 10 Product Positioning

Exide has designed its range based on a three tier strategy: the good (Exide Economy), the better (Exide Endurance) and the best (Exide Extreme). This tiering strategy is applied across each of our application categories of passenger vehicles, 4WD/light commercial, heavy commercial and some specialty products. Not only does this give Exide stockists range flexibility, but it provides multi-price points for the market you operate in. Scan here

12 Warranty 13 Support 14 Branding

Product Code

16 Club Rewards

New Bar Code

Volt

EXTREME This is backed by their vast network of sale12 XDIN55MF 9313122901645 XDIN66MF 9313122901652 12 distribution and collection facilities providin X56CMF 9313122901669 12 X56DMF 9313122901676 12 security to their customers. X55D23CMF 9313122901683 12

15 Promotions

X55D23DMF X60CMF X60DMF X60CPMF X60DPMF X40CMF X40CPMF X40DMF X40DPMF

9313122901690

9313122901713 9313122901720 9313122901737 9313122901744 9313122901751 9313122901768 9313122901775

12 12 12

60CPMF 60DPMF

9313122901065 9313122901072

12 12

DIN66DMF 9313122900921 • Safe and no maintenance required DIN77MF 9313122900938 DIN88MF 9313122900945 three tier strategy: good (Exide delivering the ultimate durability and•consistency in DIN88DMF 9313122900952 by our manufacturers guarantee. Asthesuch each tier has its own Exceeds original equipment specifications • Better performance, better durability 55H 9313122560651 advanced products, Economy), the better Endurance)to 42 months, performance, making Exide the right choice for the performance and longerwarranty offer 66H 9313122560675 distinctive ranging from(Exide 6 months Extended warranty is easy to complete and you can either register 77H 9313122560934 • Ap9 Additive • Provides longer battery life and the best (Exide Extreme). This tiering Australian and New Zealand automotive industry. ENDURANCE 55HMF 9313122900778 inclusive of our new Bonus warranty gained by registering the application life, exactly innovative services for consumer at point of sale, or leave it up to them. 40CMF 9313122900631 12 SMF Cal/Ap9 196 128 219 350 60 14 40 your TS NL SAE C (+R) 10.3 66HMF 9313122900839 Branding strategy is applied across each of our A D V E RT O R I A L 40CPMF 9313122900648 12 SMF Cal/Ap9 196 128 219 350 60 40 TS NL JIS C (+R) 10.3 77HMF 9313122900853 • 2xT additive • Increased performance and life expectancy This what yourpurchase. customers want 40DMF 9313122900655 12 SMF Cal/Ap9 196 128 219 350 60 40 TS NL SAE D (+L) 10.3 is backed by their vast network of sales, 88HMF 9313122900877 application categories and systems that 40DPMF of passenger 9313122900662 12 SMF Cal/Ap9 196 128 219 350 60 1540 TS NL JIS D (+L) 10.3 DIN70MF 9313122900976 distribution and collection facilities providing Promotions Your customer receives their free warranty By completing the registration, consumers receive a FREE longer 60CMF 9313122901041 12 SMF Cal/Ap9 236 128 221 370 60 40 TS NL SAE C (+R) 12.0 • Total balanced performance • Extreme durability under all conditions in a battery. DIN90MF 9313122900983 vehicles, 4WD/light heavy 12 60DMFcommercial, 9313122901058 SMF Cal/Ap9 236 128 221 370 60 40 TS NL SAE D (+L) 12.0 ECONOMY 16 security to their customers. 60CPMF 9313122901065 12 of life" SMF Cal/Ap9 236 128 221 370 60 40 TS NLto their JIS C (+R) 12.0 warranty term. When the battery comes to the "end (based will provide superior extension base Club Rewards LM40C 9313122900525 • Up to 42 month warranty available • Provides increased value and peace of mind 9313122901072 SMF Cal/Ap9 236 128 221 370 60 40 TS NL JIS D (+L) 12.0 commercial and 60DPMF some specialty products. 12 LM40CP 9313122900532 50D20LMF 9313122900693 12 SMFan Cal/Ap9 202 173 225 400 80 50 TS NL SAE C (+R) 11.0 on averages) the consumer will receive an9313122900709 alert to avoid 17 LM40DP 9313122900549 warranty term providing 52CMF 12 SMF Cal/Ap9 228 168 208 580 100 60 TS NL DFP C (+R) 15.6 Not only does this give Exide stockists Service & Distribution performance and life. • Integrated carry handle • Allows for easy installation and handling LM60C 9313122901782 52DMF 9313122900716 12 SMF Cal/Ap9 233 171 203 580 100 60 TS S&EL SAE D (+L) 15.6 unnecessary breakdown in the future. Exide Batteries prides itself on designing and 2XT paste additive for longer life LM60D 9313122901799 9313122900723 12 SMF Cal/Ap9 233 171 208 580 100 60 TS S&EL DFP C (+R) 15.5 range flexibility, 53CMF but it provides multi-price extra peace of mind, an 18 54CMF 9313122900730 12 SMF Cal/Ap9 233 171 203 580 100 60 TS S&EL SAE C (+R) 15.6 LM60CP 9313122901805 bsorbed Glass MP Australia & New Zealand Top 5 Reasons... The purchase information is captured so that when manufacturing a comprehensive range of products, 54DMF you 9313122900747 12 SMF Cal/Ap9 228 168 203 580 100 60 TS NL SAE D (+L) 15.6 LM60DP 9313122901812 points for the market operate in. New and s and other paste 55D23CMF 9313122900754 12 SMF Cal/Ap9 233 173 222 600 105 60 TS SL customer SAE C (+R) 16.2 additional Scan here LM50C 9313122900570 Australia p: 1800 800 811 New Zealand p: 0800 651 611 Modern applications place a heavier demand on the battery’s performance than ever cements that Contents 55D23DMF 9313122900761 12 SMF Cal/Ap9 233 173 222 600 105 60 TS SL SAE D (+L) 16.2 the "end of life" alert is dispatched built using its vast knowledge base and experience, LM50D 9313122900587 www.exidebatteries.com.au www.exidebatteries.co.nz 2 • for fitment guide Four reasons to partner with Exide: 58CMF 9313122900785 12 SMF Cal/Ap9 250 182 175 540 90 50 TS SL SAE C (+R) 13.1 LM51C 9313122900594 and incorporated tierinstructions reflects58DMF genuine quality, incentive. TheSAEdata Drecord is with over 60 years of partnering before. Exide is at the forefront of these changes and has recently commissioned a technologically •Each for fitting of Australia • Best in class specifications outperforming 9313122900792 12 SMF Cal/Ap9* Trademark 250 182Exide 175 540 Pty90Ltd. 50 TS SL (+L) 13.1 to the customer obtained with our LM51D 9313122900600 03 Utilising their specialised research centre, Exide Batteries’ engineers are at the forefront of n benefits. 65DMF 9313122900822 12 SMF Cal/Ap9 286 189 192 780 140 75 TS SL SAE D (+L) 18.9 LM55D23C 9313122900617 Exide Global performance and life and is backed by comprehensive carparc research report into genuine OEM specification requirements, 78DT-60MF 9313122900860 12 SMF Cal/Ap9 258 171 203 760 130 70 TS SL DST D (+L) 17.2 usedS&ELto direct the OEM customers both locally and overseas. Exide Versus Competitiors: JIS Example we refer LM55D23D 9313122900624 1 Exide credentials competitors in inmost instances • Competitive pricing9313122900884 with added12 valueSMF Cal/Ap9 214 175 175 430 75 then new technology by dynamically reviewing world’s best practice the consideration and it back roduced two of DIN44MF 50 TS SAE C (+R) 12.5 advanced products, 04 LMN03 9313122900969 Exide’s manufacturer’s guarantee and resulting in the design of Exide’s leading range, specifically designed for the Australian DIN55MF 9313122900891 12 SMF Cal/Ap9 242 175 175 550 100 55 TS S&EL SAE C (+R) 14.8 Exide Batteries Australasia es into its range. We are all over it! you the dealer customer backSAE to your delivery of new productindustry design. • Technology options to suittoany business and • Club rewards rewarding DIN55DMF program 9313122900907 12 you SMF Cal/Ap9 your242 175Consumers 175 550 100 55 TS S&EL D (+L) store 14.8 • Sincethe1935, led the battery Exide Batteries is also focused on it! protecting theZealand region. national warranty support program. Each tier itsand own distinctive warranty Exide Batteries is committed to‘powering your business’through deliveryExide of has ive to the battery and New We are all over DIN66MF 9313122900914 12 has SMF Cal/Ap9 277 175 175 offer, 650 ranging 120 66 TS S&EL SAE C (+R) 17.0 05 for the opportunity innovative services 9313122900921 SMF Cal/Ap9 277 175 175 650 120 66 TS the S&ELbattery SAE D (+L)is due 17.0 to proved mechanical Key Partnerships before life application staff environment. Supported by their own recycling from 12 monthsDIN66DMF to 42 months, inclusive of1212the new free bonus gained by a Exide knowledge has recently introduced two new technologies into its range. Ap9 is ato tin gain alloy repeat with products, programs, and an exciting new range packed with new benefits: DIN77MF 9313122900938 SMF Cal/Ap9 315 warranty 175receive 175 750 140 FREE 80 TS S&EL SAE C (+R) 19.8 stance to charge DIN88MF 9313122900945 12 SMF Cal/Ap9 351 175 175 810 160 90 TS S&EL SAE C (+R) 21.3 Our balanced power approach is to achieve longer life, the number one requirement of 06 plant which generates materials from used lead registering the purchase online. expire. customers additive to the battery grids, which delivers mechanical lowers that is and systems that properties, es grid corrosion • improved A comprehensive product portfolio DIN88DMF 9313122900952 12 SMF Cal/Ap9 351 175 175 810 160 90 TS Stockists S&EL SAE or D (+L) 21.3 Awards know-how longer warranty business. 55H 9313122560651 12 SMF Cal/Ap9 242 175 190 460 85 55 TS S&EL SAE C (+R) 16.7 carbon, Lithion-ion, Absorbed Glass has developed new and Enhanced endmind. users. This hasLithion-ion, been backed by Exide’s have enhanced Exide• Exide carbon, Absorbed Glassinnovative extended warranty system. Exide hasMother developed new is and haspackaging recently introduced two acid batteries, Nature front of resistance to charge acceptance and reduces grid corrosion rates. Additionally, Exide has 4 Support that surpasses expectation

12 12 12 12 12 12 12 12 12 12 12 12 12

carbon, Lithion-ion, Absorbed Glass Matt (AGM) separators and other paste additives are all advancements that Exide have considered and incorporated where there are proven benefits.

cts, that e and lian

WELCOME TO THE NEW AGE OF EXIDE!

Exide have recently introduced two of these latest technologies into its range. Ap9 is a Tin alloy additive to the battery grids which delivers improved mechanical properties, lowers resistance to charge acceptance and reduces grid corrosion rates. Additionally, we have enhanced our plate active material formulation, by including seed crystals to dramatically improve plate adhesion & corrosion resistance – we call this 2xT and use it in our Extreme range of products. Both of these powerful innovations deliver greater performance and longer application life.

earch technology est and ities tional mains , and roven source. ally based main round , Silver,

Exide Batteries is committed to‘powering your business’through the delivery of an exciting new range packed with new benefits:

We are all over it!

• Exide Enhanced haspackaging recently introduced two the latest technologies to their • of Extra performance and extreme life range. Ap9 is a Tin alloy additive • to New thewarranty batteryinnovation grids New which delivers and

improved ECONOMY

mechanical properties,

This deliversresistance increased battery sales through the Ultimate Value Battery Program. lowers to charge technologically

LM40C LM40CP LM40DP LM60C LM60D LM60CP LM60DP LM50C LM50D LM51C LM51D LM55D23C LM55D23D LMN03

9313122900525 9313122900532 9313122900549 9313122901782 9313122901799 9313122901805 9313122901812 9313122900570 9313122900587 9313122900594 9313122900600 9313122900617 9313122900624 9313122900969

12 12

Cal/Cal Maint Cal/Cal Maint

196 196

128 128

219 219

290 290

45 45

30 30

CP CP

NL NL

12 Cal/Cal Maint 128 219 290 45 30 CP NL acceptance and reduces grid 196 12 Cal/Cal Maint 236 128 221 290 45 30 CP NL Cal/Cal Maint 236 designed 128 221 290 45using 30 significant CP NL The new next generation has been and built corrosion rates. 1212 package Cal/Cal Maint 236 128 221 290 45 30 CP NL 12 Cal/Cal Maint 236 128 221 290 45 30 CP NL Additionally we have enhanced trade and consumer research insights improved technology 12 Cal/Cal Maint and 233the latest 171 208 350 70 40 CP to S&EL 12 Cal/Cal Maint 233 171 203 350 70 40 CP S&EL our plate active material 12 Cal/Cal Maint 233 171 208 430 85 55 CP S&EL provide resellers with an1212easy-to-sell battery range that for your Cal/Cal Maint 233 171 203 delivers 430 85 results 55 CP S&EL formulation, by including seed Cal/Cal Maint 233 173 222 430 95 55 CP SL 12 Cal/Calimprove Maint 233 173 222 430 95 55 CP SL crystals to dramatically business. 6 Cal/Cal Maint 186 170 187 270 80 45 RP EL plate adhesion and corrosion resistance - we call this 2xT and use it in our extreme range of products. Exide Batteries is a power brand of

LEADING THE BATTERY INDUSTRY

New Zealand p: 0800 651 611 www.exidebatteries.co.nz

Partnership Program

SAE JIS JIS SAE SAE JIS JIS DFP SAE DFP SAE SAE SAE SAE

C (+R) C (+R) D (+L) C (+R) D (+L) C (+R) D (+L) C (+R) D (+L) C (+R) D (+L) C (+R) D (+L) A

XDIN55MF XDIN66MF X56CMF X56DMF X55D23CMF X55D23DMF X60CMF X60DMF X60CPMF X60DPMF X40CMF X40CPMF X40DMF X40DPMF

9.3 9.3 9.3 11.7 11.7 11.7 11.7 13.2 13.2 14.7 14.7 15.2 15.2 10.0

9313122901645 9313122901652 9313122901669 9313122901676 9313122901683 9313122901690 9313122901706 9313122901713 9313122901720 9313122901737 9313122901744 9313122901751 9313122901768 9313122901775

12 12 12 12 12 12 12 12 12 12 12 12 12 12

242 277 232 228 233 233 236 236 236 236 196 196 196 196

175 175 171 168 173 173 128 128 128 128 128 128 128 128

175 175 203 203 222 222 221 221 221 221 219 219 219 219

600 700 630 630 650 650 480 480 480 480 400 400 400 400

CUSTOMER FOR LIFE PROGRAM

105 60 130 70 115 63 115 63 120 65 120 65 80 50 80 50 80 50 80 50 65 44 Warranty 65 44 65 1344 65 44 Support

TS TS TS TS TS TS TS TS TS TS TS TS TS TS

S&EL S&EL S&EL NL SL SL NL NL NL NL NL NL NL NL

SAE SAE SAE SAE SAE SAE SAE SAE JIS JIS SAE JIS SAE JIS

C (+R) C (+R) C (+R) D (+L) C (+R) D (+L) C (+R) D (+L) C (+R) D (+L) C (+R) C (+R) D (+L) D (+L)

14.8 17.0 16.0 16.0 16.0 16.0 13.4 13.4 13.4 13.4 10.8 10.8 10.8 10.8

Customer for Life

S L I O M U I M E R E P C N A W RM NE Partnership Program

R best MPH •H Essential ofEOEM design backedin by there are foundation proven benefits. 00sales strategy each application category. Each tier reflects Pwhere 0-1battery AMM ThisH delivers increased through Value Battery Both of these powerful | SLintroduced 3 Customer Program P technologically 251theMUltimate O Program. Quality offering which reflect performance andAssist Life, Growth and which is backed Rrecently 0 P @ R&D, forming a formidable Exide have two ofproduct 50 1 O 7 R innovations deliver greater 3,Our . 5 package by our manufacturers guarantee. As such each tier has its own -generation NA these E O The new next has been designed and Overseas built usingtechnologies significant latest into its range. company engineers research L I corrosion rates. and advanced products, M • Striking merchandise and point-of-sale systems M • and local R&D facilities with Product performance and longer R trade distinctive warranty offer ranging from 6 months to 42 months, IN QTcentre is a technology Tin alloy additive to the battery is at the ofG new technology Additionally weresearch have enhanced C A and consumer insights and the latest Ap9 improved to Rforefront Iinnovative to attractgained customers to your door inclusive of our new Bonus warranty by registering the T application life, exactly services T Assist diagnostics available to resellers our plate activeconsider, material E grids which delivers improved mechanical and they dynamically test and I B FAverifyprovide resellers with an easy-to-sell battery range that delivers results forresistance your formulation, by seed what yourpurchase. customers want properties, lowers to charge the vast range of including opportunities • Multiple quality levels of range backed by an

can easily register by (AGM) separators and other paste technologically advanced products, term providing From the cradleservices on, approximately 80 percent of Matt additives are all advancements that and systems that CUSTOMER FORonline LIFEtraining PROGRAM • Industry leading system for you scanning the QR code Exide innovative products manufactured using recycled ExideYOU have considered will provideare superior performance and HELPING WITH and incorporated Feature Benefit extra peace where there are proven benefits. life to our customers and Australian and your staff withwarranty certification withoftheir smartphone or materials. Registering the customer’s has a dual benefit for the end user and Exide & New Zealand motorists. THE EASY SELL • Sealed technology • Safe and no maintenance required mindfree productgoing Exide have recently introduced two of • Industry ECONOMY best fitment guide online and hard copymaintenance to the website stockists. these latest technologies into its range. Our company engineers and research • Exceeds original equipment specifications • Better performance,centre betterisdurability • Access to local laboratory, overseas Ap9 is a Tin alloy additive at the forefront of new technology address, both printed on Exide has designed its range based toonthe a battery Extended warranty is easy to complete and you can either register grids which delivers improved mechanical and they dynamically consider, test and • Ap9 Additive • Provides longer battery life three tier strategy: thelowers good (Exide manufacturing andof recycling the battery labels. A properties, resistance to charge verify the vast range of opportunities for your consumer at point sale, or leavefacilities it up to them. • 2xT additive • Increased performance and life expectancy acceptance and reduces grid corrosion in new product design. The traditional Economy), the better (Exide Endurance) • Regular and comprehensive customer care call whole lot of value for one minute time. Additionally, we have enhanced lead of acidyour battery technology remains Your customer receives their free warranty and the bestrates. (Exide Extreme). This tiering • Total balanced performance • Extreme durability under all conditions the foundation of most batteries, and our plate active material formulation, by cycles extension to their base strategy is applied each oftoour for pound” is mind the most proven includingacross seed crystals dramatically • Up to 42 month warranty available • Provides increased “pound value and peace of • Specialist channel programs that customise reliable and cost effective power source. plate warranty term providing application improve categories of adhesion passenger& corrosion • Integrated carry handle • Allows for easy installation andfuture handling Power your by calling resistance – we call this 2xT and use it in Battery innovation is fundamentally basedExide extra battery peace of programs mind, an explicitly for your world vehicles, 4WD/light commercial, heavy Both of on enhancements which are the main our Extreme range of products. these powerful innovations deliver greater of811 our R&D•departments around additional customer commercial and some specialty products. • Recycling collection scheme increasing your Australia – 1800 focus 800 New Zealand – 0800 651 611 performance and longer application life. the world. Additives such as Tin, Silver, incentive. The data record is Not only does this give Exide stockists revenue stream 66H 77H 55HMF 66HMF 77HMF 88HMF DIN70MF DIN90MF

9313122560675 9313122560934 9313122900778 9313122900839 9313122900853 9313122900877 9313122900976 9313122900983

12 12 12 12 12 12 12 12

SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9 SMF Cal/Ap9

277 315 242 277 315 351 277 315

176 175 175 175 175 175 175 175

190 190 190 190 190 190 190 190

600 700 570 720 780 820 735 865

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196 196 196 236 236 236 236 233 233 233 233 233 233 186

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O F S ’ R E O P C R L O E F D D C E CALL 0800 651 611 R YOUR BUSINESS A NEXT GENERATION POWERING E E N GI 7

By completing the registration, consumers receive a FREE longer acceptance and reduces gridincorrosion a battery. 2 Exide Brand & Products innovative warranty program rates. Additionally, we have enhanced warranty term. When the battery comes to the "end of life" (based on averages) alert tothat avoid an the customer for our active by • plate A suite ofmaterial genuineformulation, specification products tothe consumer • will Freereceive bonus an warranty alerts including seed crystals to dramaticallyunnecessary breakdown in the future. match a massive range of applications replacement and drives repeat business to you improve plate adhesion & corrosion The purchase information is captured so that when New and and usethat • A three-tier entry • Retail brand promotions that deliver customers to resistance – we callproduct this 2xT range itthe in provides "end of life" alert is dispatched • • range our34 Extreme Both of technologically Best of in products. class specifications outperforming to the customer level selling or up-sell opportunities your door these powerful innovations deliver greater we refer it back competitors in most instances • Competitive pricing with added value advancedand products, performance longer application life. carbon, Lithion-ion, Absorbed Glass Exide has developed new and to you the dealer

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2XT paste additive for longer life

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12:10 PM9313122901706 Page 1 12

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NEXT GENERATION POWERING YOUR BUSINESS

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17 Service & Distribution

Customer for Life Partnership Program

w: exidebatteries.co.nz

CUSTOMER FOR LIFE PROGRAM

LET EXIDE POWER YOUR BUSINESS INTO THE FUTURE

NEXT GENERATION POWERING YOUR BUSINESS

CALL 0800 651 611 w:exidebatteries.co.nz

RADIATOR CENTENARY ISSUE 1920 - 2020

Covid-19: From the front line

Radiator talks to a few members, and others, who have been gearing up for the new way of doing business in a Covid-19 world. They discuss a few of the moves they’ve made and some of the sector adjustments on page 8.

Member Freephone 0800 00 11 44 Phone 04 385 8859 Mediation Helpline 0508 682 633

Radiator Production Editor Peter Woodcock 04 381 8805 - 021 100 2405 peter.woodcock@mta.org.nz Radiator Writer Karlum Lattimore 022 012 1089 karlum.lattimore@mta.org.nz Advertising Representative Cathy La Ville 022 531 1638 cathy.laville@mta.org.nz Postal address PO Box 9244, Marion Square, Wellington 6141

Stationery 0508 682 682

Physical address Level 12, Nokia House, 13-27 Manners Street, Wellington 6011 E: mta@mta.org.nz W: www.mta.org.nz

Gift Cards 0800 222 882

Printing Bluestar, Wellington

The Motor Trade Association (Inc) (MTA) is not responsible for statements, opinions or factual matters published in Radiator magazine, nor do they necessarily reflect the views of MTA, its Board of Directors or its advisory/specialty committees, unless expressly so stated, and does not endorse advertisers.

Radiator magazine is available free to all members of the MTA. Information on products and services contained in the editorial and advertising pages of this magazine is published as a service and no responsibility will be taken for inaccurate information. Radiator magazine does not imply the endorsement of any product or service. The publisher reserves the right to refuse advertising and editorial at any stage. Copyright: No part of Radiator magazine may be reproduced in part or in whole without the written permission of the publisher.

Radiator Magazine ISSN 1179-7800

June 2020 Regulars

Features

Chief Executive’s comment.

Covid-19: From the front line.

Market overview. Advocacy: Where to from here?

Repairer sector: A tale of two months.

57 Service station sector: Retail Fuel Market Bill update.

4 JUNE 2020

Cover

Member profile: Cooke Howlison. 125 years of looking ahead.

Keeping members a century Keeping members informed informed forfor a century Keeping members informed for a century

Member profile: Gisborne Motors. Celebrating over 100 years.

The Bendix Ultimate 4WD Brake Upgrade Kit with advanced brake pads and rotors, braided lines and a host of ancillary items is the ultimate brake upgrade for the latest 4WD vehicles such as Ranger and Hilux. This comprehensive kit includes specially compounded high performance CERAMIC material brake pads for increased stopping power in extreme conditions plus the latest Bendix Ultimate Rotors designed and developed specifically for Australia’s demanding conditions.

34 Road Test: Mercedes AMG A45S.

Find solutions for every brake job at www.bendix.com.au

LVVTA: Quiz.

Or freecall the Bendix Brake Advice Centre on 1800 819 666 Bendix is a trademark of Garrett Advancing Motion

June 2020

Diagnostics: AECS. June 2020 June 2020

JUNE 2020 5

RADIATOR CENTENARY ISSUE 1920 - 2020

Keeping up the information flow

Chief Executive’s comment

I want to thank the 185 members who answered the second survey we pumped out to get a feel for how Level 3 was impacting on businesses. It was a similar number to those who responded to the survey on Level 4. At Level 3, most responding members (80 percent) had opened with their usual hours; the rest were operating on shorter hours. Almost everyone had a safe work plan in place which was very heartening. It was good to see that just under half were as busy as usual, or even busier. Once again, many of the responding members took the time to thank MTA for its flow of information and phone support. We’ll be keeping the pedal down over the coming months to make sure members get useful and timely advice, support and information as the situation unfolds.

Economist Tony Alexander recently canvassed the business community for the lessons they learned during the GFC. He shares some of that with us on page 20. Specialist advice and information are always available via your accountant, business mentors, MTA staff and others. I urge all members to seek out that support when needing to make important decisions over the coming months.

Radiator centenary

It may be a bit self-congratulatory, but there’s something very satisfactory about being part of an organisation that has managed to continuously publish the oldest trade magazine in the country. As far as we can discover, Radiator is one of the oldest print magazines in New Zealand – the School Journal holds the actual title by a couple of years, but we are very proud of our tradition and longevity. While May 1920 was the first issue, we are marking the anniversary in June 2020, thanks to a little disruption caused by Covid-19. MTA has used the magazine to keep its members up to date with the news, views and information relevant to them and their businesses for a century and we continue to do that. It is also part of our historical record, and that of the country, so I hope you enjoy the peek at the past that this issue reveals. Note we have also moved with the times, and a digital version of Radiator is now posted each month on the Toolbox. So if the office copy has disappeared, you can read it on your tablet, phone, or computer. This centenary issue of Radiator is all about longevity. We celebrate solidity and success within our industry at one of the most difficult periods in our history. While hard times, wars and pandemics have all been endured by our parents and grandparents – this sudden and dramatic yank on the reins of the world’s economy is a first. While many members went through the Global Financial Crisis (GFC) 10 years ago, the Covid crisis is much higher on the Richter scale. It’s becoming clear that this is a time when people must work ON their business – not just in it. Staying on top of every line item in your financials is critical to survival. Knowing what is making you money and what is not, where your expenses are, what can be cut, and taking action early and decisively are crucial.

6 JUNE 2020

Apprenticeship retention

Sadly, in hard times, it is often the apprentices who are first to be let go. However, we would urge members to take a wider and long-term view when making staffing decisions over the next few months. New Zealand has an aging population, and there is a dwindling number of young people within the motor trades. If businesses are to continue well into the future, we will need younger qualified people to take over from the ‘boomers’ who are now either retiring or are close to it. I was pleased to see the Government put aside over $400 million in the Budget to help retain apprentices in the workforce. There are few details on how this will be done, but I can assure you, MTA will be talking to officials about our ideas. More on this in later issues of Radiator.

Craig Pomare

2020 NATIONAL Awards recommendations Are you aware of a member who deserves recognition for their service to the New Zealand motor trade? Nominations for national: Life, Honorary Membership or an Outstanding Service Award for 2020 are now available: See the insert in this magazine for details. Or visit the MTA website: www.mta.org.nz You can also contact Jennie Mills– email: jennie.mills@mta.org.nz or telephone: 04 870 4820. Nominations close: 5pm, 9 September 2020.

CMY

JUNE 2020 7

RADIATOR CENTENARY ISSUE 1920 - 2020

COVID-19: MEMBER FEATURE

Hunkering down for winter Many mechanical and collision repair workshops got off to a flying start in Level 2 after lining up bookings and putting in new anti-viral processes during lockdown and Level 3. Car dealerships also made enough sales to bring the smiles back. There are more cars back on the roads, so even the pumps are busier. However, it’s all comparative. Trade is still down on pre-Covid-19 levels and business owners are expecting sluggish times ahead.

Focus on cashflow

Auto Super Shoppes Chief Executive Officer, Jonathan Onyszkiewicz says this is the time for workshops to work with their customers and keep up the conversations about what repairs are needed, what can be prioritised and exactly how much each step will cost.

Auto Super Shoppes Chief Executive Officer, Jonathan Onyszkiewicz.

8 JUNE 2020

“If a customer’s cash flow is tight, there are many credit options available. But it is not an option for workshops to offer credit directly. A workshop is not a bank,” he says. The Auto Super Shoppes network has a long list of preferred suppliers who are being supportive. “None have changed their terms for us,” says Jonathan. “It’s a different story for some dealerships and smaller parts suppliers. Some members are telling us they’ve been asked for payment on delivery from suppliers outside our preferred network – even when the member has had a long standing relationship with that supplier.” However, such moves are not unexpected, with all businesses now needing to take tighter control on their cash flow. Meanwhile, it’s important to bring in the customers. The group hopes its new advertising campaign, running on TV and digital platforms in May and June, will give the brand a boost. “We were already filming in early March for an online campaign so we have re-angled this to reflect the Covid-19 situation,” says Jonathan. “We will be particularly promoting Covid-19 safety measures and finance options to deal with unexpected expenses.” With more cost-effective pricing for television advertising now available, the group was able to extend its campaign to television. Auto Super Shoppes also ramped up its peer-to-peer webinar sessions during lockdown to allow members to share ideas and information that would help their businesses once they opened their doors again.

“A workshop is not a bank.”

Hamilton humming

Jason Land spent the lockdown working on his business, Collins Automotive Technicians and preparing for reopening. He’s invested in fog machines that use an aerosol disinfectant to sanitise a car in seconds, installed acrylic screens in the reception area, and brought in other new processes to keep staff and customers safe. In the week before reopening, Jason sent out an email to all customers telling them about the measures he was taking, and began booking in as much work as possible. The changes he’s made are permanent. “They’ll just be part of our usual routine.” He’s also having constant conversations with staff so there is no complacency, and making sure they too feel safe at work. The conversations about what was happening started with staff back in lockdown and Jason is making a point of keeping his team informed and involved. “I’ve been getting lots of ideas and feedback and we’re working together really well. I keep thinking how lucky we are to have such a great team.” He says customers have also reacted well to the new way of working.

Jason Land, owner of Collins Automotive Technicians.

David Clark, Director Wadsco Trucks, Blenheim.

Trucking on

David Clark, Director of Wadsco Trucks in Blenheim, says the team is hunkering down for winter. “We are generally quieter in winter but even more so now.” He says the company has gone through good years and slow years depending on the economy, earthquakes and infrastructure project activity. “Since the lockdown, local infrastructure projects have been slow to get going again, so things in the workshop are steady but there’s no overtime needed. We are working 8am to 5pm and if someone’s off for a day’s training, we are easily able to cope,” he says. Parts are expected to become an issue in the coming months. “Air freight has become very expensive so parts are coming in by sea, which means the distributors will need to keep more stock in the country. If a part isn’t available, it could mean that if something breaks down on a truck we may have to rob another truck to keep it going until a replacement arrives.” He’s expecting Wadsco Trucks to be able to weather the coming year without having to take drastic measures. “We’re cutting expenditure where we can, and we’ll get to the point where staff with lots of leave will be asked to take a holiday to get that debt off the books. We’ve got a good team here and we’ll hunker down together.”

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Good news

Glen August, owner of August Panel & Spray.

Delays to repairs

Collision repairers are warning customers to ‘expect delays’. Those delays could be anywhere from a week to three months as parts delivery becomes a growing problem. Glen August, owner of Wellington’s August Panel & Spray, says word from the distributors is that airfreight has become cost-prohibitive. “A small capsule of goods that used to cost $4,000 to fly in is now $40,000. We’re being told to expect a 30 percent air freight charge for each item.” He says even Toyota is largely only shipping in parts, which could mean a 12-week delivery time frame. For parts already in the country, instead of an overnight delivery, repairers now have to wait three to five days, or longer, for their parts to make it through the clogged courier system. Glen got off to a good start post-lockdown, having put a lot of effort into his new Covid-19 processes and booking in cars and parts for repair during the quarantine period. But he’s expecting business to slow as the economy tightens, and he thinks many repairers will struggle with the ‘new normal’. “We won’t be able to store cars for 12 weeks while we wait for parts, or have loan cars out for that long and hourly rates will need to be reviewed as costs increase.” There may need to be some serious conversations about expectations with both customers and insurance companies. Some insurance companies now pay out a sanitation fee but repairers say it varies from company to company, with one paying just $25, which won’t cover costs.

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IAG will now pay for parts directly, to help repairers’ and parts supplier cash flows. Repairers need to apply to IAG for this arrangement and the margin is unaffected. The sector is hoping that other insurers will follow suit. CRA (Collision Repair Association) General Manager, Neil Pritchard says doing business in the new environment is less efficient and therefore more costly and there’s also less work coming in through the doors. “Over the coming months, we are guessing that workloads will level out at about 80 percent of normal. It is just a guess, but a business can’t take 20 percent out of their revenue without it impacting on staff.” He says it’s vital employers keep consulting with their staff and work with them to find ways to reduce hours, reduce pay, or take leave and other measures. “Older staff may want shorter hours, or even be willing to retire, young people living at home might be happy to work a four-day week.” But he expects there to be casualties, with cash flow likely to be a serious issue in June, when the wage subsidy runs out and the few invoices for the April and May lockdown period have been paid. The whole picture is compounded by a big drop in the number of road crashes. CRA is hosting a series of ‘roadshow’ panel discussions in towns around the country in June. It includes HR, a health and safety advisor and experienced people from within the sector able to offer advice and share ideas with repairers.

Southern chill

Terry and Michelle Walsh own Mobil service stations in Omarama and Twizel. The Twizel site includes a busy convenience store, while Omarama is supported by its workshop. Nationally, fuel sales are slowly building up after the lockdown but are still well down on the same time last year. Terry received his usual weekly delivery just before lockdown and says he only sold the last of the petrol in mid May – at a heavily discounted price to reflect the drop in oil price. He now spends his time analysing his costs, daily and line by line, to get rid of slow-moving items and take out any unnecessary spending. His approval is now needed for every stock purchase and reps can no longer automatically restock shelves.

The opening hours have been adjusted to better match the public’s spending patterns. He’s also extending his pay-at-the-pump options. “We are expecting more drive-offs as time goes on, so we need to be ready.” Growing the business is important, as is getting the most out of every customer who comes in the door. “We are getting the staff to upsell wherever we can.” Terry is confident his business will weather the storm and be ready to grab the tourists once they start travelling through the MacKenzie country again. “When the borders reopen, we will be seen as a safe country by tourists. They’ll want to come here, rather than America or many other countries,” he says.

Ian Walker.

Kaikoura hit again

Neil Pritchard, General Manager, Collision Repair Association.

Three years ago, an earthquake decimated business in Kaikoura, but locals believe the impact of Covid-19 will be much worse. Ian Walker runs a mechanical repair business – much of it focused on the trucks and machinery used in the road and transport sectors. With the slow start on major projects, and the loss of tourist activities, things are very quiet. “We are doing a few WoFs but local people are not spending much and the place has emptied out now the tourists are gone.”

Michelle and Terry Walsh.

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Radiator – the first year

A few words from the first editor

J F Cousins was General Secretary of MTA and the first editor of Radiator for 21 years.

In 1945, for the 25th anniversary of Radiator, he was asked to contribute an article about how he set up the journal. Mr Cousins said, “I had already visited every town of any importance in New Zealand and made personal contact with the members of the motor trade, but such visits could be repeated only at long intervals and members were soon out of touch with the activities of the Association. After very careful consideration I came to the conclusion that some regular means of communication between the Association and each of its members was the best way of meeting this difficulty and set about winning the approval of the Council to a plan for publishing a monthly journal by the Association”.

He said they were “sympathetic but doubtful about the ability of the Association to finance such a project and to carry it on without interfering with the other work”.

In response, J F Cousins (his Christian names are not mentioned in any historical documents), offered to handle the work himself in his own time and find financing from the wholesale trade. He visited the principal of each wholesale company and asked for written contracts for quarterly advertising.

motor trade made continue to reap the benefits of the work of the pioneers and experience prosperity in the future, is my dearest wish”.

Roads

There were several mentions of MTA’s push for an Anzac highway the length of the country. There was even encouragement for its local associations to help fund such a project as a war memorial. The executive began talking to Government about the need for such a highway – effectively, this grew into State Highway 1.

Training J F Cousins General Secretary of MTA, 1918 -1941.

Extract from the 90th Anniversary edition of Radiator Colin Stone (Radiator editor 1950-1988).

I think Radiator has a fairly high standard for a trade journal and an important means of communication when you have such a big wide-spread membership. Its changed significantly. In my day the meetings of the Dominion Council and executive meetings were all reordered in the Radiator verbatim. Today it’s a more interesting journal. I would be up and down to the printers L T Watkins on Cuba Street taking them copy and all this while I was travelling around the branches with the President from up north down to Invercargill. I was on the road up to 10 weeks per year. I was responsible for providing copy and proofing the magazine all by myself. In 1975 I became Chief Executive of the Motor Vehicle Dealers Institute so I handed the job over to Dan O’Connor.

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Imports

In 1920, 10,541 cars and 804 trucks were imported, valued at just under £1 million and £150,000 respectively. The imported tyres and spare parts was £860,000 and £118,724 respectively. There was an emerging issue on how to sell and value secondhand cars. There was a lot of discussion around a formula that could be used by all vehicle dealers, with independent assessors setting the price using that formula. Meanwhile, tyres were being re-vulcanised by garage owners and other businesses and sold at varying prices. There was much discussion locally and, internationally about mileage guarantees and later in the year, an over-supply as production took off in the US.

The main print companies in Wellington were asked for quotes; just one of them called in personally for a discussion – Mr L T Watkins “who showed interest in the plan and made several helpful suggestions.” He got the job and printed over 500 copies of the first 54-page issue, with a copy mailed to every MTA member. He praised the pioneers of the motor businesses who “for the betterment of future generations gave their time and money so freely. That the members of the

The first issues of Radiator focused heavily on the need for automobiles post-war – with factories in Europe only very slowly gearing up to produce automobiles after being tooled up for war supplies. Belgium’s former car factories were repairing German and allied motor vehicles left behind by the war. After six years of war, there were shortages of raw materials and international labour strikes as workers, many newly returned from war, fought now for better conditions and higher wages. The global shortage of benzine/petrol were so bad that there were calls for alcohol fuel production (ethanol) to be made from everything from potatoes to sugarcane and molasses. Radiator regularly featured articles mentioning the heavily regulated amounts that could be imported and sold. Regulations also covered the sale prices and profit margins. South Africa and other African countries began producing a motor spirit called Natalite (made from molasses) which was quickly licensed for manufacture in other countries. Numerous articles were published about the use and performance of ‘alcohol fuel’, its effect on the engine and carburetor (engines needed a higher compression ratio) and so on. The October issue reported on the annual conference and establishment of a trade training incorporated society by the association.

The October and November issues reported on the setting up of the Motor Trade Association’s first technical training scheme – the executive had decided not to wait for the Government to fill the training gap but to take charge as an industry. The reports discussed the local and international shortage of well-trained mechanics. The executive realised immigration could not solve the problem and reported “difficulties technical colleges had in properly preparing apprentices and coordinating with industry”. Members had already promised £1,200 for the project and agreed to an ongoing annual levy. In return, training would be provided free to employees. “New Zealand must undoubtedly endeavour to train its own recruits for its own industries”.

What it cost to live in 1920

A Model T Ford sold for around £300 (about $3,500 in today’s money). Wages for a qualified mechanic were just over £5 a week (about $60 today). A year’s salary would almost match the cost of a new car. Weekly rent was around £1 a week – or a few shillings more or less depending on the size of the house. To spend one fifth of your income on rent is pretty good by today’s standards.

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Original member

J R Perry was one of the founding members of MTA – one of the nine garage owners of Feilding to attend the meeting to set up a national association. He established his business in 1912, Perry’s Ltd Feilding, and was President of the Association 1919/20 when Radiator was set up. In 1926 he went on a tour of New Zealand with the Duke of Gloucester to help promote British cars in New Zealand. He was the NZ agent for Crossley Cars, selling new and used cars. All cars went the whole way. New Zealand roads very primative compared with England, many of which date back to Roman times.

Helping others

The second issue of Radiator (June) reported on the death of a young MTA member who died after a surgical operation. He left a widow and 10 children. Canterbury MTA members rallied – determined to do something to help. Initially, local members considered helping the widow to sell the business and offered the two older boys an apprenticeship. Then they realised her dire straits and decided to do more by way of fundraising. The Canterbury businesses raised 72 pounds for her, but they felt the family’s case was deserving of a wider appeal within the national association. After one formal appeal in Radiator, the Editor reported a few months later that 296 pounds had been sent in from members around the country. By November, the journal reported more funds had arrived bringing the total to 316.19 pounds, This is equal to around $40,000 in 2020. The appeal was then closed. Over the decades, MTA has supported or initiated many different charitable efforts for members in this country and overseas. In World War II, funds were raised to send meat and dairy products to fellow motor trade associations in England for distribution. After the hugely damaging Christchurch earthquake in 2011, MTA Regions and National Office provided grants and welfare support to affected members. And today, MTA is reaching out to members hit by the impact of the Covid-19 virus, which highly contagious and for which there is no community immunity. The national lockdown and closure of most member businesses to the public, will continue to be felt for many months to come.

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Typical early workshop.

Armstrong Motors, Hamilton.

First advertisement

Advertising has always been important to Radiator as it covers the cost of publication. Some of the biggest supporters over the century have been the dealerships and the suppliers of the products that keep the vehicles running. The advertisement on the opposite page, was one of those used by Dominion Motors used to promote its brands to the industry and the public. The advert was hand drawn and etched or engraved onto a printing plate. While it was printed in black in white in the first copy of Radiator, we have colourised it to show how it might have looked when used in a glossy magazine of the 1920s. Dominion Motors was one of the dozen or so large car companies that signed up to support Radiator in its first year of publication – giving Editor J F Cousins the confidence to launch the publication and drum up further advertising.

RADIATOR CENTENARY ISSUE 1920 - 2020

100 years of print For its first 50 years, Radiator magazine was printed by L T Watkins Ltd in Wellington. During the early years, the magazine was typeset, printed and bound in the central city and copies were mailed out to each member. It was printed on a Wharfedale printing press like this one (pictured right), which has been restored to working order by volunteers at the New Zealand Printing Museum in Upper Hutt. President of The Printing Museum John Nixon, says the magazine would have been printed on a large broadsheet of paper, four pages to each side, and then assembled and stapled together by hand in the Watkins binding room. “Back in those days, this was a sizeable magazine and there would have been a John Nixon with the Wharfedale printing press. continuous process. A batch of pages would be written by the editor and delivered to the printer, who would then set the type, print a proof copy for checking, and then print those pages. They would be held to one side until all of the magazine was printed, then they would be bound together ready for delivery.” John says as many as 20 staff at the printers would be involved with the production of each issue of the magazine. Today Radiator magazine is printed by the Blue Star Group in Wellington.

RADIATOR CENTENARY ISSUE 1920 - 2020

Snippets from the 1920s Treatment of Tyres

ely a thousand After driving a new car approximat n all the oil drai will t oris miles, the wise mot h cleaning, out of the engine, give it a thoroug n should ratio ope and refill with fresh oil. This hundred en fifte to be repeated every thousand metal, of icles part all out n miles service, to clea ated. mul accu grit and sediment that may have preserve their Tyres deserve similar treatment to m mileage. imu max give to life and enable them service, a tyre At the end of every 2500 miles soapstone ted, oun dism should be deflated, casing the of de insi the and , and grit removed ng, dryi r Afte washed with petrol (gasoline). tyre the tale, with the inside should be dusted fresh air. mounted and the tube charged with ld be shou on During this operation a close inspecti s. glas of ts men frag made of the tread for cuts and ted. pain and rust of ned clea The rims should be

Petrol Regulations Official notification has been received from the secretary of the Board of Trade that Section C of the Clause 8 of the Petrol Regulations has been suspended. This means that petrol may now be bou ght and sold without restriction as to quantity , and declarations which have been required with orders in the past will now not be nece ssary.

Training of apprentices The scheme Inaugurated

Bill Nairn in the typesetting room.

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ed the The Arbitration Court has issu district. d apprenticeship order for the Aucklan the one to The order has, so far, been confined ready, is district because it is the only one that ide prov to and with the necessary equipment . N.Z The r. for the training called for in the orde ial tant subs Motor Trade Association has made a Auckland grant to provide extra equipment at the ose. purp College out of the funds held for that desirous The representatives of the workers are ughout thro ral gene e that the order should be mad ipment equ y ssar the Dominion, but until nece in ided prov be can and facilities for training no that ious anx are other centres, the employers further orders should be made.

The Important Phase of Service

Service as we think of it is a business of many varied phases, but that phase which has received all too little attention in the past, is the way service is dispensed. Service is the only thing a service station has to sell, and in this respect it differs from no business. But it does differ in that service is an intangible object, and the methods pursued in its sale must be of the highest calibre. Selling service is another way of saying selling satisfaction. Tact, resourcefulness, the subtleties and niceties of argument are all neccessary in selling service. This is where the difficulty of selling service is apparent. Service is really an intangible product. Perhaps, to many of us who have long been in the service business, calling it an intangible product may seem sacriligeous. If so, we stand for correction; but the fact remains that selling satisfaction and selling a spotlight are two different things. One is a concrete object and one is a memory and the feeling that everything is right. And the chief reason that the motorist is satisfied is that he got what he wanted when he wanted it, which after all is service. When it is made possible for the car owner to have what he wants when he wants it, then the most vital demand in service has been fulfilled. “Motor Age”.

A cheap and effective fire extinguisher

Dilute 11lbs of ammonia salts and 22lbs of common salt in about seven and a half gallons of water. Put the solution in bottles, and place around the shop. This chemical solution will extinguish a fire immediately. A good thing to carry around in an automobile.

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Colonial legacy

The Colonial Motor Company (CMC) has been a integral part of Radiator magazine, MTA and the New Zealand motor industry since the early 1900s. The company grew out of a Wellington-based blacksmith business that evolved into Rouse & Hurrell, a coach-building business in the 1880s. It was taken over in 1918 by Tasmanian-born Hope Gibbons, who with his sons Hope, Norman, Robert and Alfred, owned farms, breweries, flax mills and quarries largely in the Whanganui area. CMC was importing Model T Fords when the Gibbons bought the majority shareholding and began expanding. In 1920 they built a nine-storey Ford assembly building in Courtney Place and later added smaller assembly plants in Auckland and Timaru.

100 years and counting! . O T I M t a m a e t e h t From

Seated at right: Hope Gibbons and his sons (from left) Hope Jnr, Norman, Robert and Alfred. Over the decades the publicly-owned company has continued to grow and now holds 18 dealerships across the country. CMC has advertised in Radiator since the beginning, its directors have played key roles within the industry and its current chairman, Jim Gibbons (pictured below), is a former director and Vice President of MTA.

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Useful advice from GFC veterans By Tony Alexander (NZ independent economist) ‘Be decisive and act fast’ is just one of the key pieces of advice that has come through in a survey of businesses owners who have been through previous recessions.

“We sent a letter or called all of our creditors and told them we can’t pay. Either come and take stock back or work with us and we will pay when we can. No supplier took stock back and all suppliers supported us. We told our landlord we can’t pay the rent and he gave us rent relief for 6 months. We sold our near-new Ford Falcon car and traded down to a $3,000 car. We stopped spending on everything but the necessities to live: food, power etc.”

I sent an email to subscribers to my free weekly Tony’s View publication, asking some simple questions. What have you learnt from past recessions? What worked, what was a waste of time? The responses provided deep insight into how to handle the current recession. These are the main points which 89 recession veterans wanted put across to those going through the Covid crisis.

“Marketing, if you can, is important in a recession as your voice becomes disproportionately loud by all means cut any unproductive marketing, but narrow your focus and pour the resources in where the likelihood of success is greatest.”

Trim costs

Cash flow is king during a recession, so act as soon as possible to trim expenses, many of which have accumulated as luxuries during better times. Make staff cuts early, negotiate with landlords for rent reductions or holidays, negotiate with suppliers for temporary price discounts, trim excess stock, offload surplus assets, and collect receivables as quickly as possible. Falling asset values rarely cause a business to close down, but loss of cash flow almost always does.

Contact your bank ... before they contact you

Go in armed with completely revised projections of cash flows, identify what you will do, when and how to improve cash flows, and specify the sort of assistance you are looking for from your banker and over what time frame. The bankers will be very busy and working under newly tight financing criteria set at higher levels, and the more detailed and structured a plan you can present the easier it will be for them to get the approval they need from management above their grade.

Adjust production

Many businesses produce loss-making outputs, and maintain loss-making clients, or locations in anticipation that they will one day turn a profit. During a recession these are luxuries that can no longer be afforded and loss-makers will need to be cut. Be prepared to offer discounts to keep some good clients on board. However, be quick to shut off clients who have suddenly become late-payers, and move away from those who traditionally have caused problems during even the good times.

Behaviour and state of mind

We humans have a biological bias toward paying more attention to negative news than positive developments. Excessive focus on the negatives that a recession clearly brings risks producing not just inaction but bad decisions affecting staff and customers. Seek balanced insight into what is happening, recognise that media will naturally highlight statistics illustrating weakness, and be especially wary of social media. Look after your physical health and that of your staff and family where possible. Be completely upfront with staff and family regarding your business’s

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Helpful tips

position. The natural tendency we have to assist those in need will bring forth ideas for changes and a commitment to support you getting through which would not appear if you try to keep all your problems to yourself.

Planning for the future

A surprisingly large number of survey respondents noted that after getting cash flows under control they remained too negative for too long and missed out on some good longterm purchase and investment opportunities. Many wished they had kept looking outward to conditions in their markets and acted on opportunities they could see appearing. Most highlighted the benefits of developing a plan to prepare for the next recession involving better debt management, building up some cash reserves, knowing what to trim quickly, and building flexibility into some core expenses such as premises leasing and staff hiring arrangements.

What was a waste of time?

Everyone has ideas about what to do when hard times strike. But some ideas are a lot worse than others. Things which the recession veterans found did not work included the following: • Paying excessive attention to descriptions of the downturn and ideas for setting things right in the economy, society, or country. • Diversifying too far from one’s area of expertise in the hope of finding a new miracle product. • Spreading cuts and layoffs out over time. It is better to get changes made as quickly as possible to both save cash flow and avoid demoralising the morale of good staff. • Listening to high-level executives, politicians, and public servants who did not have their family homes on the line and could not grasp the specific challenges facing a typical SME owner.

“Doing endless cuts (we did 10 different rounds) is painful for the organisation and of course the people that remain – nothing really gets done and it literally is death by a thousand cuts… Lesson learnt was if you’re going to cut, probably err on the side of going deeper then you need too – so it’s done once, then look to build as the environment gets better – this really is the best way for staff morale and keeping the team motivated.” “If you have a client that is late paying and there has been no prior communication the red lights are flashing. Stop trading with them and be polite and persistent in following up settlement of the account.” “Not all the decisions you make will be right, that is ok and it is ok to make mistakes. There is no blueprint for change in recessions. If you do lay staff off leave the door open for them to come back if and when the economy resumes. They still have skills and you want to be able to be in position where you don’t burn bridges on the way out. Keep open communication and lead through the recession with confidence. You also have to fake it for your staff. They are looking to you for leadership.”

“It’s important in severely constrained times to keep one’s eye on the long game. If your firm/ company has and can hold on to a relevant and valued service or product offering, better times will come again.” “As a business person, you need to rise above the gloom and understand that recession does not mean negative outcomes for all. In fact, some businesses are totally unaffected or even boom during recessions, New businesses arise in response to changed conditions. For the more adventurous, cashed-up business people, opportunities to purchase impaired businesses/ assets at bargain basement prices abound. In addition to this, a range of people are generally unaffected by a recession.” “Try and restrain from blanket discounting, however discount old and slow-moving stock more heavily to attract customers in store (and hopefully results in purchases of other products). Customers will be looking for deals, so convert that old stock to cash.” “Every day we are touching base with some clients who are in affected areas such as tourism, retail, forestry just to preserve the relationship (and not just the business). Checking they are ok and if we can be of assistance – not with business sales but just trying to offer them some help.” “Don’t hold onto the past; what was normal is no longer normal.” “Have a plan B, C, and D and be prepared to be flexible. If something is not working, then change quickly.”

Be open-minded to opportunities and if it makes sense to you, then try it. Opportunities are there, we just need to recognise them.”

Email me at tony@tonyalexander.nz to subscribe to my free weekly “Tony’s View” for easy-to-understand discussion of wider developments in the New Zealand economy and housing market.

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MEMBER PROFILE: COOKE HOWLISON, DUNEDIN

125 years of looking ahead

Double whammy

“Holden made its announcement in February that it was pulling out of vehicle sales in New Zealand and then a month or so later the Level 4 national lockdown was put in place,” says John. The Oakwood Motor Group has five sites with Holden franchises. “Cookies” as it is known to many Dunedinites, sold its first Holden back in 1955. John says, “The combination of the Holden announcement and the impact of Covid-19 means we have to look closely at our overheads. This will include downsizing and potentially bringing in replacement franchises for Holden (there are several options in the pipeline). The Holden service and parts business will continue for the next 10 years. At this stage we are not

planning to close dealerships – rather, we will match resources to demand.” He says Holden’s decision wasn’t totally unexpected but it was disappointing and created a lot of uncertainty for staff. “On the other hand, the compensation package is fair and there is good pricing for the sale-down of Holden stock.”

Covid challenge

The Group’s truck workshops kept operating for essential services during the lockdown, while the management team stayed busy planning and working on strategies for their response to the changing environment. Staff were encouraged to take up online training during this period and most staff returned to work at Level 3. “Having dedicated health and safety managers in

Christchurch and Dunedin worked well for us as we put protocols in place for contactless service.” John says that now the doors are open, there’s a positive vibe among staff. While the company is expecting to take a serious hit on its new and used sales until at least the end of the year, fixed operations have remained strong, and the Oakwood Motor Group is in a good financial position to weather the storm. “We have a very strong balance sheet; we own all our own sites, so we have a solid asset base.” The company has taken up the government wage subsidy and this has given staff the comfort of knowing their jobs are safe until at least the end of the subsidy period. He says the franchisors have also taken the long view and adjusted targets and expectations to reflect the changed world.

When the Cooke Howlison dealership showrooms locked their doors in March/April to prevent the spread of Covid-19, it was the first time that business had been suspended in the Dunedin company’s 125 years of trading history. Cooke Howlison is one of 11 dealerships in the Oakwood Motor Group. Managing Director John Marsh says “Our loyal and talented staff are our greatest asset and we are very focused on protecting their future employment as much as possible during this difficult time. “Cooke Howlison went through two World Wars, the Depression and the GFC without closing.” It also weathered the 1918 Spanish Flu pandemic. Another of the Oakwood Motor Group dealerships, trading under the Blackwell Motors brand, had two sites badly damaged in the 2011 Christchurch earthquake. “But we got them up and running the

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next day from temporary facilities, so this type of closure was a new experience,” John says. Cooke Howlison was founded by Frederick Cooke and Edward Howlison in 1895, and was one of the first businesses to join the new national Garage Proprietors’ Association (later MTA) when it was set up in 1917. The company was bought in 1963 by brothers Graeme and Eric Marsh and became part of the Marsh familyowned Oakwood Motor Group. Graeme’s son John has been the Group’s managing director for 30 years and says while the history of Cooke Howlison is important to the company, his focus is very much on the future.

John Marsh, Managing Director, Oakwood Motor Group.

The Cooke Howlison team photographed in the 1980s.

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Online sales

While there has been a massive growth in online sales for many products as a result of Covid-19 restrictions, John Marsh doesn’t see this taking off with many of his South Island vehicle customers. “We may be more conservative in the South but while online vehicle sales are increasing, face to face, in-dealership sales are still more prevalent.” He says there was a big spike in traffic on the company’s websites during lockdown, which shows there are still people in the market. But he says while people do their initial research online, they still like to touch, feel and drive a car before they buy.

“Online sales will be there as an option but customers are showing a keenness to come into the showroom and we predict a return to more normal buying behaviour.” He believes there is still a strong future for bricks and mortar dealership showrooms.

Covid lessons

The importance of being flexible

was the big lesson to come out of the lockdown for the Oakwood Motor Group, its management and staff. “We had to take on Zoom meetings, reassign roles, work from home, take leave in some cases and so on.” He says it meant new ways of working

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and he’s pleased with how staff and management pulled together and supported each other. Knowing that tough times are ahead, he was also heartened by the Budget investment in apprenticeships, which will help ensure the future of careers within the sector. The $1.6 billion package includes $412 million for employers to retain and keep training their apprentices. “There is growing awareness that motor trades are a good career path; we have about 30 apprentices, including a number of females, which is a good trend. We are pleased to see government support for the trades.”

The Cooke Howlison staff in 1914.

Cooke Howlison history in brief

Frederick Cooke – an engineer

Key management and sales staff with a luxury version of the HQ Holden.

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specialising in bicycle manufacturing and Edward Howlison, a champion cyclist, started the company to manufacture and sell bicycles in 1895. Seven years later they began adding motors to the bikes and in 1907 they turned their attention to cars. They started out selling Rovers, then moved to Buicks and Chevrolets. Business was tight during and after World War II, with a huge shortage of new cars and restrictions on imports. The arrival of the Australian-made Holden in 1955 proved a huge boost to Cooke Howlison. The business was sold to the Marsh brothers in 1963, and has continued to expand with the addition of Blackwell Motors in 1979 and Wrightcars Toyota in 1989. The Oakwood Motor Group now holds 11 dealerships; the latest to be added were Campbell’s Toyota in Balclutha and Cooke Howlison Cromwell. The company has invested heavily in its sites in recent years, opening new post-earthquake

Frederick Cooke and Edward Howlison in a photo believed to have been taken on Great King Street in 1904.

showrooms for Blackwell Holden and Mazda in Christchurch in 2016. In 2019 it built a new Toyota showroom on its Anderson Bay site in Dunedin, and this year it redeveloped its Isuzu site in Teviot Street, Dunedin.

The Oakwood Motor Group holds franchises for Toyota, Hyundai, Mazda, Holden, HSV, BMW, Mini, Isuzu trucks and Suzuki motorbikes. They employ 370 full-time staff and last year sold a total of 4,800 vehicles.

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REGION NEWS - EASTLAND

‘Good Sort’ Award

In tough times, people pull together to get through. In the MTA Eastland Region, members are giving a shout out to those in their businesses are going above and beyond the usual team effort.

The Region executive committee is launching its ‘Good Sort’ monthly award to recognise people within member businesses who stand out in their commitment and contribution to the job, customers, or their team. Other Region executive committees are considering whether they should follow suit. In Eastland, they’re planning monthly awards for the next nine months, with the most outstanding ‘Good Sort’ selected as the end-of-year overall winner. The Region is putting up a gift card and smoko shout for each monthly winner. The overall award is more substantial and worth a total of $1,500 (it includes $1,000 toward a team celebration).

Contact Eastland Region Coordinator Annie Van Wyk (annie.vanwyk@mta.org.nz) to grab the link for the nomination form and get ready to tell the story of why your person is a ‘Good Sort’.

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26 JUNE 2020

RADIATOR CENTENARY ISSUE 1920 - 2020

ADVERTORIAL

“We were selling Fresh Air” When Geoff Harper and David Storey look back on the Auto Super Shoppe journey, they freely admit that in the early days “we were selling fresh air.” In 2006 they had a concept, but it was just an idea… would anyone else see their vision? It didn’t fit into a box. It wasn’t a franchise; it was close to but not quite a co-op. It was more than a buying group, and it would offer more than just marketing assistance – but it didn’t have a name. And it still doesn’t. What it does have, 14 years down the track, is nearly 100 of New Zealand’s very best automotive workshops banded together as one united network of premium repairers. That was their vision and as it turned out, plenty of people got it! So why is this network so successful? Some say it’s because it was thought up by two mechanics that may have lacked the university degrees but they had the kiwi ingenuity and entrepreneurial spirit in spades. But in reality, (and taking nothing away from those two mechanics), the success is really down to the fact that it is genuinely beneficial to those workshop owners that meet the criteria to belong to the group. With nearly 100 workshops from Whangarei to Invercargill there will be more than a dozen different reasons why they belong to the group. For some it’s the rebates, for others it’s the assistance with marketing their business. Most enjoy the increase in fleet work and everyone appreciates the pricing offered by the

Clark – Auto Super Shoppe Morrinsville 28Allan JUNE 2020

groups valued preferred suppliers. These are typically the motivations for joining the group, but what keeps them a member year in year out is the far less tangible benefits.

The network

Being a part of a group of like-minded business owners – none of which want to be told how to run their business, but all of them love being part of a bigger picture where they can get involved as much or as little as they like. The Auto Super Shoppe culture is all about not telling anyone how to run their business - they are Members because they already run a good business! What they do want is new options on how to run a better business. With innovative marketing strategies, exclusive training opportunities for all levels of staff, peerto-peer discussion groups, a nationwide referral network, and most importantly access to over 100 other workshop owners that they can bounce things off anytime

Grant Wenzlick – Penrose Motors

they want. Those are the benefits money can’t buy. As the Auto Super Shoppe network approaches the 100-member mark David and Geoff may not be the ones going around promoting the concept these days – they’ve passed that mantel on the others, but they do have a lot to be proud of. They have seen so many great workshops around the country go from strength to strength – including the five that they own. They can also take a great deal of pride in the highly successful automotive training academy that is now into its third year and has turned out some great young pre-trade graduates giving them a massive head start in their careers. It’s a kiwi success story of a business model that doesn’t fit into a box. Perhaps that’s where the expression “thinking outside of the box’ comes from!

Carol Bradley – Auto Super Shoppe Burnside

RADIATOR CENTENARY ISSUE 1920 - 2020

MEMBER PROFILE: GISBORNE MOTORS

A Ford line-up outside Bignell & Holmes premises in 1926.

Dealer principals from the past and present. From left: Warrick Bain, Tim Macphee, Ted Stone and Brian Read, with the iconic Model T Ford. Photo: Gisborne Herald.

Gisborne Motors hits 100

Brian is one of several staff in the business who’ve notched up a few decades working on the site. He’s been there for 56 years, starting out as an apprentice, and he’s now the dealer principal. “Things have changed a lot over that time. We used to have a heap of apprentices when I started out. We would work two on a job and there was a great team of office ladies typing away. And apprentices were treated quite differently – lots of practical jokes and silly errands back then.” He remembers the complexities of sales back in the 1970s and ‘80s when people needed to have overseas funds if they wanted to buy a new car. “In those days, if farmers sold their wool overseas, they could leave the money in their offshore bank account and use it to buy a new car. They could drive it for a year and still sell it at a profit. At the time, we also sold Ford tractors and people who bought a new tractor qualified to also buy a new car. So, some farmers would buy one of each. We were allocators of vehicles under that regime, rather than sales people,” says Brian.

Dealer Principal Brian Read.

The Gisborne Ford dealership recently celebrated its first century.

For the past 100 years, Fords have been sold from the Grey Street site by a succession of different business owners. However, this may be the last year for the original concrete building that has been at the heart of the business. Dealer Principal Brian Read says the building, which survived the 1931 Napier earthquake, has been altered and added to over past decades. “But it may not meet the current earthquake building code. We’ll know within the next few months whether it’s economic to strengthen it, or whether we should demolish and build something modern. It may give us the opportunity to build something better, as the layout is not the most effective for today’s needs.”

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The present day

In 2020 the firm has four apprentices in training but the tradition of practical joking has long gone. However, there is a tradition of local loyalty to the Ford brand. Brian says many of today’s clients are the great-grandchildren of original customers. “Some may even be fifth-generation customers.” Gisborne Motors officially celebrated the 100th birthday of Ford on the Grey Street site in December 2019. There was an impressive lineup of vintage and classic Fords, lots of entertainment and a few special moments remembered by customers and staff.

PROUDLY BRINGING YOU THE BEST IN AUTOMOTIVE SINCE 1922.

Some of the long-serving staff. From left: Mark Hatwell (18 years), Lindsey Cockburn (16 years), Burt Norman (21 years), Michael Glassford (35 years), Peter Eccles-Smith (30 years), Aaron Manson (18 years), Lee-Michaele Kingi (23 years), Murray Pearse (14 years), Barry Brown (44 years). Photo: Gisborne Herald.

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RADIATOR CENTENARY ISSUE 1920 - 2020

ROAD TEST - Go Auto News

Mercedes-AMG A45 S Remember when a Mercedes A-Class was a tall and dorky city hatch that once infamously failed a swerving manoeuvre known as the Moose Test? That was more than 20 years ago, because the ultimate version of the fourth-generation Benz baby has gone all superfly, with its cool threads, lairy looks and – most importantly – Defcon One 2.0-litre turbo wallop. That’s the long and short of the Mercedes-AMG A45 S, the most superhot hatch Australasia has ever seen.

First drive impressions Nowadays, there are tepid, warm and hot hatches encompassing everything from an Abarth 500 to a Volkswagen Golf R. And then there is the latest Mercedes-AMG A45 S 4Matic+. Superficially, you’d be forgiven for thinking it’s just a tarted-up latestgen A-Class, which has exorcised most of the previous version’s issues of patchy interior quality and poor rear-seat and cargo area packaging, 34 JUNE 2020

but hasn’t blown us away as a definitively better proposition than the ageing Golf 7.5 or Audi A3. The AMG flagship version, however, is something else entirely. As Mercedes-AMG CEO Tobias Moers puts it, “…we have completely redesigned our 45 models – from the engine and transmission through the chassis, the elaborately constructed drivetrain to the body structure and, of course the design itself – all with one goal:

BYRON MATHIOUDAKIS

to raise vehicle dynamics and the sporty driving experience to a level previously unimaginable in the compact class”. Stylistically, the designers have judged the AMG upgrades well, with details such as the vertical grille strakes, flared wheel arches accommodating the wide track stance and myriad spoilers, diffusers and aero aids providing very promising clues as to what lies beyond.

The same goes inside, which already benefits from the small-car world’s mosttalluring/brazen dashboard presentation, thanks to the dazzling MBUX multimedia system, variable digitised instrumentation, striking shades of back lighting and lashings of metallic and man-made microfibre materials.

Quality cabin

In stark contrast to the previous A45, this cabin looks and largely feels like a million dollars. The quality uplift is real. That there are decent levels of legroom up front and actually usable space for adults out back will be music to the ears for many ruing the old W176’s interior limitations. Beware, however, that the bodyhugging buckets – while comfy and supportive – are on the firm side; that vision out is hindered by high shoulder lines and fat pillars (thank goodness for surround-view cameras); that the chunky steering wheel’s remote controls are fiddly and even intimidating at first to get your head around; the columnmounted auto selector shifter is wildly at odds with the boyracer hyper-hatch image; and the ‘Hey, Mercedes!’ voice actuating system can be infuriatingly ignorant to some simple commands. Minor points all, however, because we’re

here to drive what may be the world’s greatest-ever hatchback, certainly as far as performance is concerned. Mr Moers’ M139 1991cc four-cylinder turbo petrol engine is, without a doubt, the heart and soul of the A45 S 4Matic+, providing a mesmerising, memorable experience that will stay with you long after you leave the car if you’re game enough. Burbling enthusiastically at idle, in default ‘Comfort driving mode, the AMG hatch is reassuringly docile at regular urban speeds, providing measured, controlled and ultra-smooth progress without drivetrain clunkiness,

transmission snatch or overall lumpiness – as you might expect of something wearing the Three-Pointed Star. Where the M139’s talents shine is in its extraordinary ability to alter character in line with the driver’s moods and desires, be they delicate or devilish. Even before selecting Sport, pivoting your right heel forward will immediately bring dramatic acceleration, accompanied by seamlessly swift ratio shifts that can be controlled manually via the excellent wheel-sited paddles; choose Sport and there’s an instantly obvious

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ROAD TEST - Go Auto News edge to the sound and speed that’s being summoned, accompanied by a definitive hardening of the chassis below; and going S+ is like adding Dolby stereophonics to the orchestral exhaust whilst simultaneously opening another floodgate of throttle thrust, for seriously and deliriously fast responses. The magic here is that the official 3.9-second 0-100km/h time seems pessimistic (we recorded 3.81s), given the sheer bandwidth of power that’s available. Up in the top end, nearing the 7,000rpm red line, it feels as if there’s a housefalling-off-a-cliff well of torquey momentum to plunder. The amount of muscle on offer is biblical for something as prosaic as a hatch, resulting in an endless hunger for speed if you just plant the pedal to the metal. Of his own cars, Enzo Ferrari once said “you pay for an engine and the rest is thrown in for free”, and that springs to mind here too – if it wasn’t for the other magnetic talents of the A45 S.

Braking

Try, for instance, the towering braking ability – handy in a chassis that, come rain or shine, sticks to the chosen line through corners, whether at incredibly high speeds or dawdling around like there’s a pesky cop following behind. Or the speed-dependent steering that might be a little weighty dawdling around town for some but firms up beautifully and is always whip-smart precise without erring into nervousness when you’re hammering along. Tenacious grip and reassuring control when you need it, yet with built-in play when you want that too. That the Merc offers Race and Drift modes that suspend most or all of the traction safeties for tyre-smoking and/ or tail-wagging shenanigans underlines the wide personality spectrum that’s been engineered inside the ultimate A-Class. Laser-guided ballistic the A45 S may be, but it isn’t perfect. While commendably compliant over most roads, the adaptive dampers don’t always keep the hard thuds from crashing through inside.

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There’s some rack rattle over craggier surfaces, as well as occasional torque tug in damper conditions. And on coarse chip surfaces, the level of road-noise intrusion varies from droning to distracting at times. You can’t quite have it all, clearly.

The verdict

So, what do we make of the MercedesAMG A45 S 4Matic+? The name might sound like characters chosen randomly for an automated password, but the W177 pushes the hot-hatch game up into an entirely higher league, while palpably improving the ride comfort and cabin quality experience compared with the patchy old one. Job well done then, Mr Moers.

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RADIATOR CENTENARY ISSUE 1920 - 2020 Answers:

As the VIRM Modification Tables can be complicated to understand, we decided that this month, we would do something different, and that is to quiz you on your knowledge of it. The answers to all of the below questions can be found by checking the ‘Tables and Images’ tab of each appropriate section of the VIRM, although we would like to think that most WoF inspectors would be able to answer the questions below without needing to look them up. To allow you to check your answers, we’ve included them on the next page too. Maybe it’s time to see who in your workshop has the best VIRM Modification Table knowledge? There are no prizes, nor any need to submit your answers.

Question 1: A 1998 Honda Civic is presented for inspection with a fibreglass body kit that sits 85mm above the road surface. The vehicle has been lowered with bolt-inreplacement springs and shock absorbers, the lowest structural part of the vehicle is 110mm. Is LVV certification required? Question 2: A Mitsubishi Lancer GSR has been presented for inspection that has been fitted with aftermarket drilled and slotted brake rotors of the same size as the factoryfitted items. Is LVV certification required? Question 3: A Ford Ranger that has been LVV certified for larger wheels and tyres is presented for inspection. You notice that it has aftermarket springs, shocks and strut spacers fitted, the suspension field of the certification plate says ‘OE’. Should it pass WoF inspection? Question 4: A Toyota Hiace van is presented for WoF inspection. It has been LVV certified for eight additional seating positions but is now being used as a tradie van with all the seats permanently removed and tool racks fitted. Should it pass inspection?

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Question 5: A Subaru Impreza Rally car is presented for WoF inspection. It has been LVV certified for adjustable suspension, engine modifications, and a brake conversion. There is no mention of the roll cage or race seats and harness seatbelts on the LVV certification plate. What would be required for this vehicle to pass inspection? Question 6: A Nissan Skyline that was manufactured with an RB20DE engine has been presented for WoF inspection fitted with an RB20DET engine from an identical year Skyline. The conversion is a direct bolt-in that only uses factory parts. Should it pass inspection? Question 7: A Toyota Hilux Surf is presented for WoF inspection with 33/10R16 tyres. The vehicle’s tyre plaque has been painted over, but the tyre fitted to the (factory) spare wheel is a 265/70R15. Does it require LVV certification? Question 8: A Triumph Herald-based kit car is presented for WoF inspection. The vehicle matches the Modification Declaration which is dated 2002. Can the Modification Declaration Certificate be accepted in place of an LVV certification plate?

1: No. LVV certification is not required, as non-structural parts of the vehicle may be within 100mm of the ground. (Section 9-1 of the VIRM) 2: No. LVV certification is not required if the substitute rotors are the same size as the OE rotors, and catalogued aftermarket items for that make and model of vehicle, and attached to unmodified OE parts. If the vehicle had been fitted with larger calipers, or rotors and calipers from a different model of vehicle, LVV certification would be required. 3: No. An LVV certified vehicle must match its certification plate, and ‘OE’ means Original Equipment, so the suspension has been changed since LVV certification. The vehicle must be referred to an LVV certifier. 4: No. Temporary removal of seating positions can be accepted, however, permanent removal cannot. The vehicle must be referred to an LVV certifier who can complete the paperwork required to have the vehicle legally deemed as returned to standard. (Duties and Responsibilities section 3-1 of the VIRM) 5: Roll cages, race seats, harness seatbelts and alternative glazing standards are not covered by an LVV certification plate but by a Motorsport Authority Card (unless the vehicle is a

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scratch-built). The WoF inspector should ask to see the vehicle owner’s Motorsport Authority Card to confirm it covers these items. (Section 7-1 of the VIRM). The LVV certification plate will have the comment ‘CURRENT MSNZ AUTHORITY CARD REQUIRED’ so this must be asked for as part of the WoF inspection. 6: No. The VIRM Modification Tables specifically states that the addition of a turbocharger, or supercharger, or the upgrading of a turbocharger, supercharger or wastegate requires LVV certification. (Section 13-1 of the VIRM) 7: Yes. LVV certification is required as the tyres fitted have a diameter that is 11 percent greater than OE – way more than the five percent threshold*. If unsure, inspectors should confirm what the factory-fitted tyre size was. Often the spare wheel will help with this. (Section 10-1-1 of the VIRM) *The easiest way to check the size is to use an online tyre size calculator such as www.tiresize.com 8: No. Modification Declarations were phased out by the LVV certification system in 1992, and superseded completely by 1996, so the Modification Declaration Certificate is not genuine and cannot be accepted. The vehicle must be referred for LVV certification.

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RADIATOR CENTENARY ISSUE 1920 - 2020 ADVERTORIAL

New Heavy Wheel Alignment training programme

Chris Pearson was the first in New Zealand to complete the New Zealand Certificate in Electric Vehicle Automotive Engineering.

EV graduate a Tesla technician In 2019 MITO launched the New Zealand Certificate in Electric Vehicle Automotive Engineering (Level 5). Available to qualified automotive technicians, the programme provides learners with the skills and knowledge required to inspect, service and repair light electric vehicles safely. 35-year-old Chris Pearson, a senior service technician at Tesla in Auckland, was the first in the country to complete the training programme. The achievement was one of many for Chris, who after completing his apprenticeship with BMW in the United Kingdom, worked his way up the ranks to Master Technician. While Chris enjoyed his work in more traditional workshops, he was always interested in hybrids and fully electric vehicles. “Before I was here, I was always putting my hand up for EV or hybrid courses,” he says. “So, when the opportunity came for me to take up a position with Tesla, it was a no-brainer for me. I could see that electric vehicles were the future, and I wanted exposure to them every day.” Now, after being with Tesla for two and a half years, Chris says working for the company is a “dream”. “I get to solely concentrate on electric vehicles every day, and practice honing my skills.” Working on electric cars each day is

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considerably different to working on petrol and diesel vehicles. “It’s all very clean,” says Chris. “We very rarely work with oil or coolant – a lot of it is more computer programming, so our floors stay pretty white!” Chris emphasises the importance of knowing exactly what you’re doing when working on electric vehicles. “One mistake while working can be fatal, so it’s really important for our industry that technicians are properly trained and understand the inherent risks of certain components when they’re live.” The programme is made up of both practical and eLearning elements, something which Chris really enjoyed. “The eLearning was great for me, it allowed me to balance my work and family life,” he says. “It would save all my work, so it made it easy for me to jump on for an hour or so in between family things. I found that much easier than trying to find the time to set three or four hours aside.” Chris also appreciated the management elements of the programme. “I was surprised that the programme incorporated management and self-awareness skills, but I definitely got a lot out of them,” he says. “It made me look at where I was, how I am received by other people, and how I can get the best out of myself and my colleagues.”

Although Chris already had experience working on electric vehicles, he benefited from the practical side of the programme also. “The practical work gave me more of a chance to really read into the systems and understand the background behind everything in far more detail,” he says. Now a fully qualified electric vehicle technician, Chris is eager to help foster more young talent in the industry. “I was quite interested in the management side of things that the programme covered,” he says. “I’ve taken apprentices through their programmes in the past and I really enjoyed it, so training and management both really appeal to me.” As technology continues to advance, so to do the capabilities of electric vehicles – something that Chris is pleased he can be a part of. “Tesla started producing cars in 2008, so we’re still a young company in the scheme of things,” he says. “There’s so much room for growth, and it’s definitely an exciting time to be in the industry!”

A new apprenticeship training programme for the automotive industry has been launched by MITO. The New Zealand Certificate in Heavy Wheel Alignment (Level 4) provides the knowledge and skills required to complete heavy vehicle and trailer wheel alignment – and offers a formal qualification for individuals working in this important sector of the industry. The training programme has been developed in collaboration with industry to ensure it meets their specific training requirements. John Bates, founder of the New Zealand Heavy Transport Wheel Aligners Association, says “It is critical that our sector has a training programme that specifies the exact procedures that should be adhered to and ensures that there is a gold standard we all work to.”

“We’re delighted that MITO has developed a training programme that does just that. It provides learning outcomes responding to health, safety and technical issues to ensure we have productive and safe workplaces. Outcomes also importantly cover diagnostic procedures in steering, suspension, braking, driveline, hydraulics, electrical and electronic systems.” MITO Chief Executive Janet Lane says, “It is really exciting that we can respond to the education and training needs of the industry sectors we represent through robust programme design and innovative delivery, as well as managing the ongoing pastoral care of each apprentice. Working together, we are equally committed to workforce development strategies that future-proof these individual sectors.” The 20-month training programme

includes both practical training in the workplace and eLearning. “The eLearning component of the training programme is a fantastic tool,” adds John. “It provides technicians with the ability to complete theory elements in their own time using a mobile phone, tablet or computer. Combined with hands-on practical training in the workplace, this blended learning approach offers the best of both worlds.” John continues, “The partnership between industry and MITO to develop this programme reinforces MITO’s enduring commitment to support our sector. We now look forward to attracting the next generation of talent to our industry!”

For more information, or to enrol, visit mito.nz.

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JUNE 2020 41

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ADVERTORIAL

NAPA Auto Parts opens its first branch in New Zealand. June 2020 marks the opening of the first NAPA Auto Parts store in New Zealand. NAPA Auto Parts is the new combined entity of GPC Asia Pacific’s trade specialist businesses in New Zealand including Ashdown-Ingram, Appco, Automotive Supplies and Sulco. These businesses have over 250 years combined experience in the New Zealand market. NAPA Auto Parts will bring these businesses together in a full amalgamation, under one roof. Far more than a simple aggregation, NAPA Auto Parts is the complete consolidation of the best of these well established automotive, industrial and commercial supply businesses. “The expertise of our existing teams and a significant injection of inventory into these big NAPA Auto Parts sites will enable us to service the local market and gain market share through a worldclass offering’, said Jonathon Maddren, Executive General Manager of

GPC New Zealand. Built in expanded and revamped premises on the site of the former Appco New Plymouth, inventory at the New Plymouth branch is set to almost double in range size, with a branch investment of close to half a million dollars to create a one-stop site for trade, right sized for the future needs of automotive and commercial supply in the region. “Our existing businesses have a rich heritage and local staff with invaluable know how. Building on this strong foundation, NAPA Auto Parts will harness the power of the global NAPA brand with its racing pedigree, access to leading international brands and well developed technology, training and solutions”. said Jonathon. NAPA Auto Parts offers a wide span of products and services, including

Under car, Under bonnet, Automotive Electrical, Tools and Equipment, Thermal Control, 4x4 Specialist, Engines, Fuel, Suspension and Steering, Braking and Oils and Consumables ranges. NAPA Auto Parts New Plymouth is the first of a national network set to roll out over the next two years, with more branches to follow before the end of July. The New Zealand branches will join a fast-growing Australasian network that includes 15 branches in Australia and 6,000 in the US. “It’s this kind of scale that means we can bring the best value and a marketleading range to New Zealand trade,” said Jonathon, “At a tough time for everyone, we are pleased to be able to bring investment and growth to our team and our customers”.

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RADIATOR CENTENARY ISSUE 1920 - 2020

DIAGNOSTICS - ADAS So what is ADAS?

I’m sure you have heard about ADAS and know what it does. Some of you would have driven cars with some form of ADAS, be it a simple auto headlight-dimming function - or full self-drive cars. ADAS stands for Advanced Driver Assist System. It is not the name of a new type of ECU or something, it is simply the name of several control units that when combined, assist the driver.

WoF/CoF?

ADAS is a safety function, one I expect will become part of WoF and CoF soon. Just imagine that a person has a radar distance controller on their truck (or car). For example, after a job on the radiator, the bracket that holds the radar unit just behind the grill is out by a mere millimetre. You would possibly not even notice, without fault codes or warning lights to let you know. The angular change of the radar reflection is now such that, a motorbike, for example, not driving exactly in the middle of its lane would be undetected by the radar distance controller so the motorbike and its rider could simply be squashed. An oncoming vehicle with an uncalibrated ADAS system, driving perfectly in its lane will trigger a totally unexpected emergency braking action in the vehicle equipped with ADAS, causing a head to tail collision with the car following the ADAS car. It’s only a matter of time before the authorities are catching on that ADAS must work correctly.

Who is doing what?

So, what are we as an industry doing about it? Are we just waiting to be told what we need to do? The team at AECS have taken the proactive step of distributing one of the most advanced ADAS calibration systems in the world. We searched for overseas training and developed our own additional training modules. Keeping in mind this is not your average two minute YouTube promotional/instructional video, in this set of in-depth seminars you can learn as much as you want about ADAS.

So what does it cover?

We start with covering what the names of the various ADAS systems are on a particular vehicle and what their functions are. We deal with several vehicles in detail. After we have covered the basics so that you are comfortable knowing the difference between, for example, MFK, DTR and BSM, to name a few, we deal with the calibration of individual units. We deal with both static and dynamic calibration. Finally, we deal with simple diagnostics.

44 JUNE 2020

Dynamic or static

Some industry ‘experts’ seem to think and teach that dynamic or static calibration is optional, that with most systems you simply need to drive around and they will ‘self calibrate’… yeah right! Let’s get this straight, some systems can only be calibrated statically, that is in a specially laid-out workshop with dedicated equipment such as the often-advertised camera targets, or with radar reflectors of various shapes and sizes (you hardly see those in advertisements as they don’t look sexy). Some systems can only be calibrated dynamically. Dynamic calibration is in some cases a specific two-car affair, in which a certain set of precise rules needs to be followed; sometimes it is as simple as driving around for 15 minutes at 30 km/h.

Simple diagnostics

This is where things become interesting for us at AECS. Using simple diagnostics, we can deal with your customer complaints such as these: • Your customer comes in after the windscreen has been replaced. The complaint is that at night with high beam on (auto), the ‘black area’ around the car in front of you is too big and not following the car properly. • Your customer comes in and tells you to “remove that #$^% beeper from the dash” as every time when they are about 50mm away from the precise centre of their lane the beeper goes off, and after about 5 kilometres of driving, the dash tells the driver they need to take a break. • When following the car in front while in cruise control mode, my car only brakes when I am about 10cm away from the bumper of the car in front of me. • In auto steering mode the car is swerving like I am drunk and frequently crosses the centreline before it pulls back into its lane again, to overshoot into the berm: “it is unusable!” • The light in the wing mirror keeps flashing orange, we cannot turn it off. • When we drive through town through narrow streets the beeper in the car keeps going off, warning me of something. No, it’s not the parking sensor warning, that sounds different. • When we reverse, we cannot see what happens on the right-hand side of the car on the overview monitor. We have already hit some obstacles as a result. The above is only a small list of complaints we have dealt with indirectly through tech support. What would you do when this comes your way? Do you shrug your shoulders and tell your customer “I don’t know”, or “just turn the system off every time you start a trip”? Are you the automotive ‘go-to’ expert? Or are you there to tell your customer to go somewhere else?

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Simply training!

Simply start with our unique and comprehensive training. You will learn how to answer and deal with each of the complaints outlined above and a lot more. Our training helps you to determine firstly of all in which system the problem is, secondly, it will teach you if you can calibrate the complaint away, or if you need to realign items. You will be taught how to measure if ADAS items are out, or are still in calibration’s ‘reach’.

What equipment and how much?

Not everybody is going to want to spend big $$ on equipment straight away. Well, do not let that hold you back! Our training will teach you exactly what you need and for what type of job. For some calibrations, you simply need a decent scan tool; for some jobs you need ADAS calibration equipment. Start with the simple diagnostic and calibration jobs if you are on a budget, and let the market determine what you need to purchase next. Let us guide you through the steps. Do you simply work with strings and marker to draw lines on the floor, or are you working with laser accuracy, reducing your calibration time from 4 hours to 20 minutes? There are too many salespeople telling you what you need, shortly after the sale is completed, the equipment is just sitting in the corner doing nothing. You are left untrained or with a link to YouTube videos and unsure why you ended up with equipment that doesn’t work for you, not to mention the danger you are putting your customer in.

Train first

RADIATOR CENTENARY ISSUE 1920 - 2020

Costs

Our pricing structure is simple. Choose your training seminar and pay for it online as you would normally come to one of our training seminars. You will get the same material presented, keeping in mind that it won’t be hands-on or contain the practical aspects of our training seminars that we are known for. Since with video training you won’t be able to interact with us or to ask questions, we have included a live online and interactive training seminar (webinar) that will be held at set intervals (you will need to enrol). This is all included in the purchase of your online training. To enable us to do this, we will be using the popular Zoom Meetings software. We highly recommend enrolling in our practical ADAS training seminars, which are being delivered throughout New Zealand as per normal. This will reinforce what you’ve learnt online and give you further experience in calibrating ADAS systems. The only extra cost that you will have when attending the AECS practical training is a small fee to cover our travel and conference room costs.

Next steps

Below are the links to start watching and learning more about ADAS systems. You will be able to see a short overview of the training seminar by watching the trailer. We look forward to seeing you online and at our next practical training seminar. To see more about AECS online training: Online Training Academy: aecs.net.nz/academy ADAS Online Training: systems.aecs.net AECS Website: aecs.net

Make informed decisions when purchasing capital equipment, as there are many differences between various brands of ADAS calibration gear. Some ADAS calibration gear works with strings and weights. Our gear works with five lasers (no mirrors) as we deal with workshops where it is sometimes windy and dusty, but most of all because, as an automotive engineer, I like it! Do the training first so you are knowledgeable before you buy.

Train, anytime, anywhere

Our Training Academy is now online, and you will be able see all available training seminars including our ADAS training. We are adding more seminars weekly, across our other training seminars. With our ever-growing list of training seminars, you can start learning 2x ADAS training: ADAS Euro (ADAS 1-1) and Asian cars (ADAS 1-2). The exam at the end will generate an achievement certificate with your score (if you are good enough to pass).

46 JUNE 2020

Herbert Leijen. AECS. www.aecs.net • Email: info@aecs.net • Phone: 06 874 9077 JUNE 2020 47

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ADVERTORIAL

Business is holding up well for Woolston Auto Surgery

As the industry emerges from COVID-19 lockdown, Ross Davids and the team at Woolston Auto Surgery are relishing having the roller doors up and to be back working as a VTNZ Certified Repairer. After joining the nationwide network earlier this year, Woolston Auto Surgery is back offering their customers in-house mechanical expertise alongside the independence of a VTNZ WoF inspection. And that’s proving to be a big hit with the locals. “People love the peace of mind they get from a VTNZ WoF” says Ross. “We have a qualified VTNZ Automotive Technician who carries out all our WoF assessments. Customers know their vehicle is being inspected by a safety expert, and they value that.” And it’s not just customers who are liking the change. “Everyone gets on and there’s always banter. A huge plus for me is not having to worry about scheduling if the VTNZ Technician is sick. The local VTNZ branches here in Christchurch have a pool of qualified Automotive Technicians, so if someone is sick or can’t come in, they organise for another Technician to be here.”

48 JUNE 2020

Ross bought Woolston Auto Surgery last year and is keen to build strong relationships in his local community. “Becoming a VTNZ Certified Repairer was an easy decision for me. I want to work with organisations who have a great reputation, and who our customers trust. You don’t get any better than VTNZ – they’re the vehicle safety experts and they’re independent. It’s important to the success of our business that we continue to promote and grow our working relationship, to keep our customers cars operating safely and efficiently.” He’s also focused on growing his repairs business. “Our Workshop Manager takes care of the day to day operations. On our busiest days, we’re almost doubling the amount of WoFs we do. After an inspection, the VTNZ technician lets us know the results. We can then talk to our customer and see what they want to do. It’s quicker and easier for the customer and it’s great for us because we can get on with what’s needed.” Woolston Auto Surgery is one of 24 VTNZ Certified Repairers nationwide. “More workshops want to put their resources into their repairs and maintenance work.” said Greg O’Connor, VTNZ’s Country Manager. “VTNZ carry out more than 600,000 WoF inspections every year. More than 40% of those customers have told us they specifically choose VTNZ for our independent inspections, but they’d really like to be able to get their repairs and servicing at the same time. VTNZ Certified Repairer offers them the ease and convenience of an independent WoF and servicing and repairing in one location” he said. Keen to get on with business in the new normal, Ross is focusing all his efforts on repairs and servicing. “We’re continuously looking at ways to help make our customers lives a bit easier. As a Certified Repairer our workshop now has ongoing repairs and servicing work and our customers have the reassurance of a VTNZ WoF. It works for everyone.”

For more information or to find out how to join VTNZ Certified Repairer programme contact certifiedrepairer@vtnz.co.nz.

VTNZ Certified Repairer

RADIATOR CENTENARY ISSUE 1920 - 2020

is Driving Business Continuity Safeguard your workflow with the VTNZ Certified Repairer programme.

Whangarei

Auckland

c Improve your bottom line c Transfer your WoF risk

Hamilton

c Grow your customer database c Build your servicing revenue For more information or to find out how to join the VTNZ Certified Repairer programme, contact certifiedrepairer@vtnz.co.nz today.

Matamata

Tauranga

Taupo Hastings

Feilding

Nelson

Christchurch

Dunedin

JUNE 2020 49

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GENUINE PARTS

MARKET OVERVIEW New vehicles

This months graphs clearly show the impact of Covid-19 and its influence on the April 2020 market. For context purposes dealers were in lockdown and only able to open on the last three working days of the month - about 15 percent of the normal working day count. The market of 1,039 was down 90 percent in April 2020. With a total of 707 new passenger/SUV registrations, there was a 90 percent drop on April 2019 and down 29 percent YTD. There were 332 new commercial registrations - down 91 percent for the month and also down 36 percent YTD. Rental activity was non-existent in April due to lockdown restrictions.

Tony Everett - 04 381 8827

New Vehicle Market Passenger and Commercial - April 2020 18,000 16,000 14,000 12,000

2018

10,000

2019

8,000 6,000

2020

4,000 2,000 0

Jan

Feb Mar Apr May Jun

Jul

Aug

Sep Oct Nov Dec

Top 10 New Vehicle Brands - April 2020 BRAND

RIGHT PART. GREAT VALUE. BEST RESULT! GLOW PLUGS FROM

$59.95

RRP +GST

Not all replacement parts are created equal. Using a non-genuine part may take more time to fit, wear out more quickly, and even cause damage to the vehicle. Every Mitsubishi Genuine Part and Accessory is engineered, manufactured and tested to guarantee perfect fit and optimal, original equipment performance. Competitively priced, Mitsubishi Genuine Parts and Accessories offer the best value for you and your customer â&#x20AC;&#x201C; why waste time on anything else?

FOR GENUINE PARTS CALL YOUR LOCAL MITSUBISHI DEALER OR

0800 54 53 52

50 JUNE 2020

Kia Seltos, helping to put the Kia brand into first place with 95 units.

Brand performance

The impact of the Covid-19 shutdown had a big effect, nothwithstanding dealers were only able to open for the last three working days of the month. No brand had a positive result when compared to the same month last year.

Model performance

SUV led the market in April with 481 units, followed by 327 commercial and 224 passenger. The top five models overall were: Seltos 95, Hilux 59, Colorado 38, Swift 35, and Ranger 29 - one SUV, three utes and one car.

April 2020

% CHANGE YTD

KIA

169

-8.8%

TOYOTA

132

-26.8%

SUZUKI

102

-28.0%

HYUNDAI

-32.6%

HOLDEN

-37.2%

MAZDA

-45.2%

FORD

-33.3%

HONDA

-42.5%

MITSUBISHI

-37.0%

ISUZU

-45.3%

Top Three New Models By Segment - April 2020 Micro Passenger

Picanto, Abarth 4

Spark 2

Mirage 1

Light Pass

Swift 35

Rio 24

Jazz 10

Small Pass

i30 17

Corolla 12

Cerato, Astra 6

Medium Pass

Tesla 3 4

Genesis G70 3

Camry 2

Large/Upper Pass

Commodore 23

Stinger 7

508 3

People Movers

Carnival 1

Sport 7

Mustang 5

Camaro 2

Small SUV

273

Seltos 95

Jimny 28

Vitara 17

Medium SUV

142

Sportage 22

RAV4 20

CX-5 16

Large/Upper SUV

Outback, Santa Fe 13

Acadia 7

X5, Sorento 5

Light Van

Hiace 21

iLoad 17

Transit, V80 4

Pickup 182

Hilux 59

Colorado 38

Ranger 29

Heavy Commercial

Volvo 27

Isuzu 21

Fuso 9

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100

MARKET OVERVIEW - April 2020 Used import vehicles

16,000 14,000

2018

12,000 10,000

2019

8,000 2020

6,000

Brand performance

4,000

0 Jan Feb Mar Apr May Jun

Jul Aug Sep Oct Nov Dec

1,000 900 800 700 2018

600 500

2019

400 300

Like the car world, there were no bright spots for Motorcycles in April. Honda claimed the top spot from Suzuki for the month. Suzuki holds the top position for the year to date to April.

2,000

New Road Registered Motorcycles and Scooters

There were 78 new motorcycle registrations in April, down 87 percent on April 2019. A total of 38 used import motorcycle registrations for the month, down 77 percent on 2019. Overall, the combined new and used import road market of 116 was down 85 percent in April.

18,000

In April there were 622 used passenger imports, which was down 94 percent for the month and also down 30 percent YTD. Used import commercial registrations totalled 87, down 90 percent on April 2019 and down 34 percent YTD. Used import arrival volumes in April (6,410) were 54 percent below the same month last year. Arrival volumes were 5,701 units above registrations for the month, creating a substantial net increase in stock levels. Over a rolling 12-month period, theoretical stock levels are up 8,122 units.

Model performance

Motorcycles

Used Import Vehicle Registrations Passenger and Commercial

2020

200 100 0

Jan Feb Mar Apr May Jun

Jul

Aug Sep Oct Nov Dec

Top 10 Used Import Models

Numbers were extrordinarily low under Covid-19 lockdown restrictions. Only Aqua is running ahead YTD. In the commercial sector, used import vans are up 110 percent in the first four months, despite low April numbers. This reflects advanced buying pending the impact of the ESC rule.

Top 10 Motorcycle Registrations by Brand

April 2020

% Chg YTD

Toyota Aqua

60%

Toyota Hiace

-37%

Honda Fit

-35%

Mazda Axela

-30%

Mazda Demio

-37%

HARLEY DAVIDSON 6

Suzuki Swift

-45%

TNT MOTOR

Nissan Tiida

-44%

BMW

3 -40%

Subaru Impreza

-9%

INDIAN

3 7%

Subaru Legacy

-33%

YAMAHA

2 -14%

Toyota Prius

-9%

April 2020

% Chg YTD

HONDA

18 -12%

SUZUKI

14 -40%

KTM

8 -13%

KAWASAKI 7 -37%

Hondaâ&#x20AC;&#x2122;s venerable postie bike (C1110X) took out the top spot in April.

3% -22%

TRIUMPH 2 -5%

Top-Selling Models - Apr 2020 HONDA C 110X KAWASAKI EX 400

13 7

HARLEY DAVIDSON SOFTAIL 4 SUZUKI SV650 4 INDIAN SCOUT 3 KTM 390 Adventure 3 HONDA GLC 150 2 KTM 690 Enduro R 2 SUZUKI DL650 V-Strom 2 SUZUKI GSX250 2 SUZUKI UK 110 2 YAMAHA XVS650J 2

April 2020 market performance in regions SEGMENT

WHA

New Passenger Units Chg v 19 New Commercial Units Chg v 19 Used Import Passenger Units Chg v 19 Used Import Commercial Units Chg v 19 Total Vehicle Market Units Chg v 19 New Road Registered Units Motorcycles Chg v 19

14 216 49 12 50 16 2 28 12 -90% -93% -90% -86% -84% -84% -94% -87% -89% 14 76 42 2 11 12 4 12 7

15 29 17 60 9 7 4 0 79 6 1 56 25 707 -82% -87% -74% -90% -92% -88% -67% -100% -88% -91% -75% -77% -82% -90% 3 9 8 31 4 4 3 0 47 2 2 20 19 332

-89% -95% -87% -97% -94% -83% -91% -91% -90% 13 248 29 7 19 12 7 17 11

-95% -95% -87% -87% -94% -91% -84% -100% -88% -96% -87% -88% -84% -91%

-96% -95% -96% -93% -96% -93% -89% -93% -94% 1 34 4 0 4 1 1 1 0 -97% -91% -95% -100% -89% -92% -67% -92% -100% 42 574 124 21 84 41 14 58 30

-98% -93% -92% -94% -96% -85% -91% -100% -93% -93% -67% -91% -89% -94%

52 JUNE 2020

AUK

HAM

THA

TAU

ROT

GIS

NAP

N PLY

-93% -94% -92% -92% -92% -89% -90% -91% -92% 3 40 2 2 2 0 0 3 0 -83% -81% -95% -80% -95% -100% -100% -82% -100%

WHAN P NTH

MAS

WEL

NEL

BLE

GRE

WES

CHC

TIM

OAM

DUN

INV

19 6 51 9 7 3 0 106 6 4 29 17

0 3 0 6 1 3 0 1 15 0 0 6 6 -100% -86% -100% -89% -96% 50% -100%

TOTAL

622 87

-85% -100% -100% -79% -70% -90%

20 60 31 148 23 21 10 1 247 14 7 111 67 1,748 -91% -91% -85% -92% -94% -86% -85% -88% -90% -94% -78% -86% -85% -92% 0 4 1 9 2 1 0 0 5 0 0 4 0 78 -100% -87% -90% -88% -88% -83%

-92% -100% -100% -81% -100% -87%

JUNE 2020 53

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ADVOCACY & STRATEGY Greig Epps,

Manager Advocacy & Strategy grieg.epps@mta.org.nz. - 04 381 8816

What’s all the chatter about?

Where to from here?

We’ve all been knocked sideways by the Covid-19 situation. Now, under Level 2, MTA members have reopened their doors and are rebuilding connections with customers and staff.

54 JUNE 2020

stephanie.gregor@mta.org.nz. - 04 381 8823

Virtual meetings and engagement

The Advocacy & Strategy Team works with Sector Managers and members to monitor issues across the automotive industry. This column updates you on recent and proposed law changes, MTA meetings with stakeholders, and MTA Advisory Group activity.

The MTA advocacy team in Wellington is also back into all the issues that are important to members. We will continue to press for more awareness of vehicle safety. To us, that means a skilled workforce is working on quality vehicles maintained by responsible owners. The lockdown period has left tens of thousands of vehicles with expired WoFs. We know from past surveys that around half of all drivers do no maintenance between inspections. So, it is important that the Government and MTA encourage owners to check the condition of their vehicle. Also front and centre in our minds is the sustainability of the industry. What more can be done to help stem the damage done to businesses by the shutdown and how do we stimulate activity in the sector? The Government has exhausted many of its direct, financial support mechanisms, such as low interest loans, wage subsidy support, and debt relief. Businesses need customers. With unemployment expected to peak at just under 9 percent and settle at around 6-7 percent, some customers will face financial hardship. People may also avoid public transport, which could translate to more vehicle use (and thus wear and tear). For those with secure employment, it could mean replacement or additional cars for the household. For others, it may be selling and downgrading their vehicles. At the same time, the Government will want to return to its ‘business as usual’ plan to address climate change and rebalance social inequality.

100

Stephanie Gregor, Legal and Policy Advisor

We will need to show the Government how its policies can achieve its environmental goals and still support the automotive sector. Ideas include: • grants to help owners pay for WoF inspections and critical repairs • incentives to buy fuel efficient and high-safety-rated vehicles • a properly resourced scrappage scheme to encourage people into newer vehicles. If there is something that you think we should be talking to Government about, we’d love to hear from you. You can contact the Advocacy team – myself or Stephanie – or you can call your Sector Manager, details below.

MTA SECTOR MANAGERS Tony Everett Dealers

tony.everett@mta.org.nz - 04 381 8827

Graeme Swan

Repairer (General, Collision, Specialists) graeme.swan@mta.org.nz - 04 381 8837

Ian Baggott Energy and Environment

STAKEHOLDER

PURPOSE OF ENGAGEMENT

NZ Transport Agency NZ Automotive Safety Forum (MTA, VTNZ, VINZ, AA

Regular Zoom calls about operating under Alert Level 3 and 2 conditions. Regular calls and emails. Discussion on how best to work with NZTA on returning to ‘normal’ WoF inspections.

VIA Industry working group

Regular conference calls about the shift between alert levels and the effect on vehicle traders.

PartsTrader

Attended virtual PartsTrader advisory group meeting to update industry on specific sector issues.

Newstalk ZB Interviews on the impact of Covid-19 restrictions on service station and repairer sectors.

What’s new?

Here are a few things you should know about:

Clean Car Proposals: Please refer to the MTA Toolbox website to keep up with developments on this important issue. News reports that the ‘feebate’ policy has been cancelled could not be confirmed before Radiator went to print. We expect a Government announcement on both the import standards and the feebate shortly. Impounded vehicles rebate: Waka Kotahi NZ Transport Agency recently announced an increase to the rebate offered for vehicles that have been impounded and subsequently deregistered. The old rebate of $100 was set 18 years ago, the new rebate now sits at $250. 28-day recheck period: When we entered Level 4 lockdown, the clock stopped on the 28-day WoF recheck period. The clock started again on Thursday 14 May when we went into Level 2. If a vehicle had seven days left for a recheck when the clock stopped, the customer has seven days to present the vehicle for a recheck starting the first day of Level 2.

What we have submitted on

ian.baggott@mta.org.nz - 04 381 8843

The Advocacy & Strategy Team and Sector Manager submissions include:

Emergency planning

Submission to the Economic Development, Science and Innovation Select Committee on the Fair Trading Amendment Bill.

Emergencies can happen anytime, anywhere. It’s up to you to make sure you’re prepared. Check out www.getready.govt.nz for some resources.

MTA supports this Bill because it aims to extend unfair contract terms (UCT) to business-to-business

relationships. However, the proposed Bill limits challenges of UCT between businesses to annual values of less than $250,000. MTA thinks this threshold is too low. For example, many service stations have fuel contracts worth significantly more than that amount, but some of these service station members still find themselves in a very one-sided relationship with their fuel supplier which routinely offers ‘take it or leave it’ contracts. It also wouldn’t apply to the typical franchise dealers either (car or motorcycle). Submissions to MBIE on the Retail Fuel Bill closed 29 May. See the report on page 57. Talk to an MTA Sector Manager if you want to have your say on these issues or join our Advisory Groups. Contact advisorygroups@mta.org.nz.

MEDIATION FIGURES FOR APRIL

114

176

member- related non-member cases in total cases related cases 12-month average 12-month average 12-month average

percent resolved or closed in month

percent originating from a member call

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REPAIRER SECTOR

Graeme Swan 04 381 8837

100

While many people were forced to shut the doors on their businesses for much of April, auto repairers were able to operate under Level 3 and 4 restrictions.

During the first couple of weeks of May, members reported being booked three to four days in advance, but as the month has gone on they say activity has slowed. If you haven’t already sent out service and WoF reminders to existing customers, now is the time. Also consider emails and Facebook posts to remind everyone that you are open for business.

TOTAL VEHICLE INSPECTIONS

2019 2020 J 563,817 568,286

700,000

F 525,921 530,985

600,000

M 569,163 470,758

500,000

A 514,484 84,232 M 630,332 483,208

400,000

J 527,791

300,000

J 615,452

200,000

A 592,704

100,000

S 567,339 O 615,724 ry

n Ja

r eb

g Au

2019 2020

56 JUNE 2020

100

Consultation on proposed fuel market regulations closed at the end of May. These regulations follow on from the Commerce Commission study recommendations to Government to improve competition within the fuel market.

Keeping our doctors, nurses, emergency personal, freight companies and farming communities moving played a vital role in helping to keep the country ticking over during the lockdown. Some vehicle inspections were still able to take place under Levels 3 and 4 but only if the vehicle was ‘esssential’. Figures released by Waka Kotahi NZ Transport Agency show that WoF and CoF inspections dropped by a staggering 83 percent in April 2020. The numbers began rising in May, with 341,590 vehicle inspections completed by 24 May, but there is still a backlog of missed inspections from April.

ril

Ian Baggott 04 381 8843

Retail Fuel Market Bill update

A tale of two months

SERVICE STATION SECTOR

m te

m ve

m ce

N 637,911 D 596,864

MTA has members across all fuel brands and business operating models; however, the focus of our submission was on representing the independent service stations throughout the complicated consultation process. The aim of the regulations is to free up fuel supply agreements, improve competition at the wholesale level, and introduce a disputes resolution process that will allow market participants to resolve issues related to fuel supply agreements. Some minor changes that relate to matters like price board content and fuel grade stickers for vehicles are also proposed. The Commerce Commission study had found the wholesale fuel market was not as competitive as it could be. It recommended this side of the market should be the focus of any regulatory intervention. Another priority was to improve the transparency of fuel pricing throughout the supply chain. MTA’s consultation with members revealed the proposed regulatory intervention could result in unintended consequences that further disadvantaged independent service stations. A major issue was the possibility of independents being precluded from accessing competitive fuel supply arrangements. This would place them in a position where their buy prices were dictated by their supplier and they had no room for fair negotiation. Our submission focused on this issue and we remain hopeful that Government will adjust the proposed regulations accordingly. As a final note, with fuel prices dropping as a result of the pandemic and tension between OPEC and Russia, the Government tax on fuel now makes up the largest component of the price. For transparency’s sake, this needs to be highlighted.

Having a plan for an emergency

An interesting scenario was brought to light just prior to the late-March Covid-19 lockdown with the release of the Civil Defence National Fuel Plan. The plan described a Civil Defence response to disruption of New Zealand’s fuel supply chain caused by various hazards in different locations. During lockdown, service stations kept essential workers supplied with fuel but were hit hard by the sudden halt in road traffic. At the same time, Government was concerned about how they could support ‘critical infrastructure’ businesses so they weren’t lost as a result of Covid-19. They were talking about airlines, bus operators and utility service companies that were suffering massive drops in income. This got us thinking that perhaps the service station network should also be classed as ‘critical infrastructure’. Certainly, the Civil Defence National Fuel Plan refers to fuel supply being a critical resource that needs to be managed in the event of a national emergency. The National Fuel Plan sets out directions for managing a dire fuel supply shortage, but it relies on a strong network of suppliers. How would this supply be affected in a future emergency if, as a result of the current situation, many service stations were permanently closed? Exploring how Government could identify the fuel supply network as a critical infrastructure is something MTA will look at building into our discussions with Government.

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MTA WoF TRAINING CALENDAR Course update

100

We are well into another round of MTA Technical Update Courses that cover new topics, including recent VIRM updates, technical items of interest and VIRM navigation exercises. This course has been developed for technicians training to become an NZ Transport Agency appointed Vehicle Inspector (VI) or technicians wishing to regain their authority. It covers an overview of the NZTA rules and regulations, how to correctly navigate the VIRM, the WoF inspection processes, correct beam setter usage, code of conduct, correct use of test equipment and recording and completion of information on WoF checksheets.

TECHNICAL UPDATE COURSE

NEW INSPECTOR COURSE

June 2020

Wednesday Thursday Monday Tuesday Wednesday Monday Tuesday Wednesday Monday Tuesday

July 2020

Thursday Monday Tuesday Thursday Monday Wednesday Thursday Monday Tuesday Wednesday Wednesday Thursday

10 June 11 June 15 June 16 June 17 June 22 June 23 June 24 June 29 June 30 June 2 July 6 July 7 July 9 July 13 July 15 July 16 July 20 July 21 July 22 July 29 July 30 July

Feilding Palmerston North Masterton Waipukurau Hastings Dargaville Kerikeri Whangarei Warkworth Silverdale North Shore Parnell Henderson Waipuna Pukekohe Morrinsville Hamilton Matamata Katikati Tauranga Thames Whitianga

Course pricing Update course - member pricing $165 + GST for all employees from a member business Update course - non-member pricing $330 + GST for all employees from a non-member business Inspector course - member pricing $375 + GST for all employees from a member business Inspector course - non-member pricing $699 + GST for all employees from a non-member business

58 JUNE 2020

Friday Thursday Thursday

July 2020

Wednesday Friday Tuesday Friday Thursday

12 June Palmerston North 18 June Hastings 25 June Whangarei

8 July 10 July 14 July 17 July 23 July

Henderson Waipuna Pukekohe Hamilton Tauranga

Note: All public health guidelines relating to physical distancing, hygiene standards, agreed maximum numbers and record keeping will be observed.

RADIATOR CENTENARY ISSUE 1920 - 2020

100

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