TAB BLE OF CON NTEN NTS Message from the Board Chair and President & CEO ..................................... 3 MSH receives exemplary standing by Accreditation Canada ............................. 4 Strategic Plan 2019-2022: Care beyond our walls .................................... 5 Megan & Olivia’s story...6
MSH: Where families are born................. 8
Navigation services: Charting a better patient experience ................................. 9 Offering specialized care in a restorative setting ................................... 10 Revolutionizing health information systems through partnership ................... 11 Pain gone in one day...12
MSH at-a-glance ..................................... 14
Surgical care close to home .................... 17 Growing to meet patient needs .............. 18 Uxbridge Cottage Hospital: Care right in the community .................................... 19 MSH Foundation .................................... 22 Honoured to care...16
Quality improvement: Focus on falls ....... 24 Volunteers / Uxbridge Cottage Hospital Foundation ................................ 25 Financials ................................................. 26 Report from the Board of Directors ......... 27 Green means ‘go’...20 -2 -