What is an Interactive Voice Response System?

WHAT IS AN INTERACTIVE VOICE RESPONSE SYSTEM?

• Are you unsure about which IVR Service Provider to go for in India? If you're running a company that needs an IVR system, then you've come to the right place.

• In this article, we'll be looking at the significance of IVR systems and why you should be opting for one, as well as how to connect with an IVR Service Provider.

• Interactive Voice Response System (IVR) is a telephone system that can automatically interact with callers, getting to the bottom of why they are calling, and then effectively guiding them to the right person or department.

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TYPES OF IVR SYTEMS

Touch-Tone IVR System

The most popular type of IVR system is a touch-tone system. They are usually more affordable and easier to use than other IVR system versions. However, their limited functionalities may not be able to meet more complicated customer requirements.

Speech-Recognition IVR System

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Interactive Voice Response (IVR) technology is a great way to provide callers with information quickly and easily - it's a system that uses voice recognition and dual-tone multi-frequency (DTMF) signals to present automated messages, rather than having to talk to a live operator.

VOICE-BIOMETRICS IVR SYSTEM

• In the contact center environment, IVR voice verification is a great way to add an extra layer of security when calls are involved.

• This biometric authentication method helps protect against fraud committed through social engineering attacks, making it a necessity for ensuring the safety of sensitive channels.