Useful information Application process - To access any of our services:
1
Ring identitywa on 9474 3303 and ask to speak to our Client Services Team.
2
They will arrange for a staff member to visit you to discuss your family member’s needs (including assistance to secure funding).
3
A plan is then developed which outlines supports to be provided for your family member.
4
The best accommodation, respite and/or recreation options are identified.
5
An Agreement is signed and your family member’s first contact is arranged.
12 | USEFUL INFORMATION
For our more popular services, there may be a waiting period until a vacancy becomes available. Every effort is made to allocate services fairly and according to the needs and preferences of each family.
Paying fees - identitywa has a monthly billing system. You can pay your fees in the following ways:
1
Phone 9474 3303 to pay by credit card (a 2.5% service charge applies).
2
Send a cheque or money order to PO Box 5, South Perth WA 6951.
3
Transfer funds electronically (EFT). Account details are printed on your invoice.
4
Pay in person at Head Office: 46 David St, Kensington. Pay by cash, cheque, money order, EFTPOS or credit card.