Reach New Heights with Mountain West Financial, Inc.
Who are we?
We are a team that truly believes in one initiative: to make homeownership a reality. We are excited to introduce you to Mountain West Financial. Michael Douglas and Gary Martell Jr. began their careers in the mortgage industry as competing Originators. They use that background today to maintain an environment where the entire company works toward one common goal: to close loans while delivering customer service that is second to none. Since 1990 Mountain West Financial has built a reputation of not just putting people in any loan, but putting them in a home loan that suits both their short and long term goals, thereby earning the opportunity to become a lender for life. Our success over the past 29 years is derived from our goal of offering sustainable homeownership solutions, doing right by our team, clients, and referral partners, and continuously expanding our program offerings, systems and tools. In order to accomplish these goals we constantly analyze and improve our internal processes to enhance our service levels for all of our clients, both internal and external while maintaining high business standards.
Gary Martell Jr. President
Michael Douglas CEO
We look forward to having you on our team
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Executives Michael Delehanty CFO Michael is the Chief Financial Officer for Mountain West Financial. With over 20 years in the mortgage industry and a majority of that time being served in secondary marketing roles, Mike is responsible for developing and implementing strategic initiatives to improve productivity, enhance customer service, increase production and improve profitability throughout the company. Michael graduated from Siena College with a BS degree in Finance.
Jill Burns Executive Vice President of Operations Jill has been in the Mortgage business for nearly 25 years, with a proven record in senior operational roles. She first joined the MWF team in 2012 as Senior Vice President of Operations, and now holds the role of Executive Vice President of Operations. In addition to oversight of all back office operational functions, she also contributes to setting the company’s guidelines, policies and procedures. Jill’s primary role is to ensure top quality, service, and maximum productivity for all MWF centralized and distributed fulfillment locations. Her role also entails upholding company culture and philosophy.
Brian Daily Senior Vice President of Wholesale Lending Brian is responsible for the overall management, designing and implementing growth strategies, and creating world class experiences for its clients within the wholesale channel. As a proven business strategic designer and impactful sales leader, Mr. Daily provides keen candid visionary insight to critical projects and initiatives the produce results. Brian has over 30 years of experience in the mortgage banking sector covering a wide range of responsibilities. Within the mortgage industry, he has managed, built and implemented strategies pertaining to origination channel rollout, mass national market expansion, B2B customer experience feedback platforms, to name a few areas.
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Executives Shannon Kaufman Regional Vice President of Production - Southwest Region Shannon comes to Mountain West Financial, Inc. with over 25 years in Mortgage Banking experience. More than 20 of those years have been demonstrating consistent success in helping to grow and build a strong sales team and culture with Mountain West Financial, Inc. Shannon began her career in operations, eventually transitioning into sales where she quickly excelled and found her niche. Shannon has expertise in relationship building and creating long and loyal alliances, while consistently proving herself to be a top production leader throughout her career.
Janell Howell Regional Vice President of Production - NorCal Region Janell is no stranger to mortgage banking, starting her journey in 1981 and then joining Mountain West Financial in September 2012. She started her career as an underwriter, leaping into sales as an account executive and then finding her true passion as a sales manager. Janell believes Mountain West has a phenomenal team and is very proud and honored to be a part of this family.
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MWF C.A.R.E.S. At the foundation of everything we do, every decision we make, and our moral compass that drives our vision and goals are our core values. Our core values are more than just words on paper, they were derived directly from the input of our team. When asked to define who we are and what we do, the words that were used time and time again are the foundation: Community, Attitude, Reputation, Employees and Service. We take great pride in the fact that our values were not crafted from what we think people want to hear, but are the voice of all who represent Mountain West Financial and who personify MWF CARES.
Service Levels
“WE ARE 100% COMMITTED TO
CLOSING
ON TIME, EVERY TIME�
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Family of Companies
W ES T IIN N MOR T GA GE
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Our History Over 29 Years of Experience Mountain West Financial opened on May 17, 1990 in Lake Arrowhead, CA. In the first five years of our company’s history, we grew from one to six retail locations in multiple states. In 1995, we became a mortgage banker, hired Underwriters and Funders, and acquired our own credit lines. in 1997 we expanded into wholesale lending. Through the years we’ve continued to grow and adapt, our most notable change has been the expansion of our retail presence.
Since 1990, we’ve gone from being a small mortgage broker, to a retail lender, to primarily a wholesale lender, and as we sit today we support both retail and wholesale. We’ve partnered with many companies and settlement service providers, operate under multiple DBAs in states across the western United States, and have provided billions of dollars in home loans.
Celebrating a long history in purchase money lending 1990
• Opened May 17th • Received FHA & VA Approval
1997
• Became a Wholesale Lender & received Fannie Mae approval
2010
• Received Ginnie Mae Approval
2014
• Licensed in 5 states with over 40 retail locations and operations centers
2016
• Launched Base Camp • Licensed in 10 states
Today 1995
• Became a Mortgage Banker • Licensed in multiple states
1998
• Received USDA & Freddie Mac Seller/ Servicer approval
2013
• Reached $1 Billion in servicing • Launched LO Academy
Where Are We?
Licensed Licensing Pending
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2015
• Licensed in 8 states • Celebrated 25th Anniversary
• You start a better life with Mountain West Financial • Licensed in 8 states
Giving Back Our high business standards have been recognized and awarded with various accolades such as Mortgage Executive Magazine’s 50 Best Companies to Work For, Scotsman Guide’s Top Mortgage Lender, Top Work Places, Mortgage Executive Magazine’s 100 Most Influential People, several program specific awards, and more! As a company, we work with many local and national organizations, charities, and events, such as Operation Surf, Ronald McDonald House, Our Fallen Soldier, Veterans News Network, Hometown Hero, and Rebuilding Together. We participate in school supplies drives, food drives, adopting families during the holidays, and many other causes. One of our longest standing participations has been with the Relay for Life, where for each of the last 16 years we have raised money and sponsored a team during the 24 hour event. It is through our local commitments that we continue to make great impacts in our communities. Mountain West Financial strives to recognize our outstanding performers internally in many different ways. Between our quarterly challenges, Front of the Line Passes, and numerous annual awards presented to those meeting production standards of the Diamond Club, Elite Performers, Homeownership Leaders, Rookie of the Year and Top Branch, we award those who personify the values of MWF.
Voted one of the best places to work
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Game Changers
Separating yourself from the crowd has never been easier. In an ever-changing industry Mountain West Financial will be your rock. Our teams work diligently, focusing time and effort on identifying, growing and maintaining partnerships that allow us the opportunity to expand our program offerings along with tools and resources you need to stand out from the crowd and grow your business.
Exclusive Programs Exclusive program with savings for teachers, police, firefighters state and county employees. It’s our way of giving back!
Lock and Shop Program 30 day lock without a property, up to 180 days once property has been identified.
Differentiating Resources
Affiliations
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Grow & Enhance Grow New Talent: LO Academy, a proprietary 7 week interactive online course gives an overview of the mortgage industry and the role of a MLO with trainings, activities, discussion boards, and access to MWF Executives and Accountability Coach for questions throughout the program. • • • • •
DISC, Call Reluctance & Drive Testing Nuts & Bolts of the Mortgage Industry & Licensing Pre-Qualifying & Processing Capital Markets & Compliance Loan Programs
• • • • •
Live Pre-Quals Systems & Tools Docs, Funding, Post Closing & Servicing Business Builders & Marketing Manager Updates & Insights
A 7 Year Tradition with more than
300 Graduates
Hire LO Academy Graudates and get them producing quicker with ASCEND, our inhouse onboarding and accountability program
BASE CAMP • • • • •
ASCEND Get to the Next Level: We are driven to help our Loan Officers take their business to the next level with our exclusive “Base Camp” accountability program. This 6 month program includes an online immersive platform to help set goals, plan activities, and track progress paired with an accountability coach with a proven track record.
Weekly Coaching & Accountability Calls Goal Tracking, Business Plans & Projections Monthly Competition & Roundtables Marketing, Video & Social Media Training Tips from Top Producers & Executives
• • • • •
Mindset & Self-Awareness Training Networking & Ride Alongs Industry Updates & Trends Sales & Motivation Books Manager Updates & Insights
Base Camp is designed for Loan Officers currently closing 1-2 transactions a month double their production, with a strong focus on building relationships and strong habits that will help them succeed throughout their career.
During month 4, Base Campers
closed more loans
than the previous 8 months combined
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“Mountain West Financial provides me with the perfect scenario to serve and grow. Nimble, agile and transparent are the pillars needed to help each and every employee reach their personal goals. When you find a home that lives and breathes this culture coupled with amazing LO support and then layer on the cutting edge products and technology needed in today’s market, there is no way a person cannot exceed their own personal expectations.” Jeff Potts, RVP - OC/LA
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Marketing
Our marketing tools can help take your business to new levels. Whether further solidifying existing relationships or entering into new markets our on-demand, easy to use, and innovative marketing solutions will help you stand apart from your competition and deliver results.
• Personalized branch & LO websites
• Total Expert CRM with automated campaigns
• On-demand marketing portal
• Borrower & Realtor newsletters
• In-house agency grade graphic design team
• Training to help you stand apart from your competition
• Social media campaigns
• Co-branded marketing
• Custom ads, flyers & other marketing collateral
• Promotional Merchandise & Apparel
• Exclusive Realtor Listing Network
• Mobile Apps
Powerful Collateral - Reach Your Audience Everywhere
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Open new doors with our product mix.
Better Products
Our program menu let you capture a deeper pool of borrowers and makes you more attractive to referral partners. Dedicated teams for both vanilla and specialty products, ensures consistent service levels and support. With our full portfolio at your disposal, along with point of sale tools and online verifications and validations through FastForward, we give you more ways to help your borrowers make informed decisions and position you as a lender for life.
Product Mix FHA
Conforming & High Balance, , EEM, Streamline Refi, Manufactured Homes, HUD REOs
Conventional
Conforming & High Balance, Home Possible, HomeReady, LPMI, Investor Options, Manufactured Homes
VA
Jumbo
Conforming & High Balance, IRRRL, EEM, Manufactured Homes
Loan amounts up to $5 Million, Foreign Nationals
Renovation
NonQM
Conforming & High Balance, IRRRL, EEM, Manufactured Homes
Interest Only, Forien Nationals, ITIN, Up to $3 Million
Lock & Shop
USDA
30 day lock without a property, up to 180 days on extended rate locks
Standard, Streamline Refi, Manufactured Homes
PATH
MWF exclusive reduced rate & free float down benefiting teachers, firefighters, police officers, state & county employees
DPA
over 150 state, county and city programs including MCCs, 2nds, Grants and more with an exclusive search & lead generation tool. #1 CalHFA Lender in 2018
FastForward is Mountain West Financial’s solution for automated validation and verification. Integrated in your online portals FastForward helps eliminate headaches with your borrowers needing to gather documents manually and loans close on average 6 days quicker!
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Culture We are family Culture is not a singular action or deed, it is not a clichĂŠ, it is a continuous mindset that we embrace in everything we do. We are a team of professionals with shared principles and a promise to do the right thing, the right way, and for the right reason. We are passionate about service, and have invested in the tools and training that will make a difference. Any company can do the ordinary; our dedicated team goes above and beyond to do the extraordinary. The key to extraordinary is simple, it starts with decision making. We believe decisions should be made at all levels of the organization which take into consideration our valued clients, our communities and the company as a whole. We make decisions which ensure our future. Our team is more than just staff; we are a family. We expect a lot and hold each other to high standards. We invest in our family with educational opportunities for self improvement, financial planning, a strong benefit package, and growth opportunities. Our culture is conducive to high standards of work, strong ethics, and teamwork. This atmosphere produces a healthy, friendly, and stable environment.
Ev
The 99%
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We’re proud to say that on average, over 99% of customer satisfaction survey respondents say that they would refer Mountain West Financial to their Family and Friends. Over 30% of those provide a testimonial at the time of the survey as well.
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Benefits
Our comprehensive benefit package will give you flexibility and peace of mind today and for whatever the future holds.
Aetna, a national carrier of health insurance is our provider for Medical plans. Depending on location, HMO, PPO, and HSA plans are currently offered. Employees are eligible on the 1st of the month following 30 days of employment. MetLife, our dental and life insurance carrier, provides a wide range of plans. Their PPO and DMO solutions offer employees excellent coverage and expansive networks. MWF also provides basic life and accidental death and dismemberment (AD&D) coverage at no cost to the employees. Supplemental Life for dependents is also available for purchase. Employees are eligible on the 1st of the month following 30 days of employment. The EyeMed vision plan provides an extensive mix of independent providers that offer top vision services, eyewear, and contacts. Employees are eligible on the 1st of the month following 30 days of employment. Colonial offers an array of supplemental insurance such as: Disability, Accident Coverage, Universal Life , Medical Bridge Coverage, Cancer Wellness, and more. MWF has joined forces with the Principal Financial Group as our 401K provider to help build strong foundations for our financial future. -Employees are eligible after 90 days of employment -Enrollment is held on quarterly basis -Employees are fully vested after 3 years of employment
Additional Benefits Include: • Paid Time Off
• Employee Mortgage Loan Program
• LO Academy
• Personal Growth Opportunities
• Coaching Programs
• Life Mart Discount Program
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Support Here for you. From the moment you join our team, you will have an entire support system behind you. From branch and new hire on-boarding to the array of tools you’ll have at your fingertips, including our intranet, marketing solutions, technology platform, training opportunities and exclusive programs, you’ll have everything you need to increase your business. Branch on-boarding consists of hands-on training at your location to acclimate your team with our systems and processes. Our goal is to make your transition smooth and help decrease downtime. We do not believe in a “one size fits all” philosophy, so our training programs and opportunities are specific to job functions and location. In addition, we offer many personal growth trainings and opportunities, we believe that building a stronger team builds a stronger company.
On-Going Training
A vast array of on-demand, and live trainings are available to ensure our staff always has the information they need on the tools, systems, and programs available at Mountain West.
• New Hire Training
• Monthly LO Meetings
• On-Demand Training Library
• Program Webinars
• Semi-Monthly Processor Meetings
• Lunch & Learns
• On-Boarding Hotline
• Marketing Trainings
• LO Academy, Ascend & Base Camp
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Technology Unlimit Yourself Web based LOS Online & Mobile Consumer portal Lights out integration
Our robust technology platform is designed to help you succeed. Lending QB, our workflow based LOS is an end-to-end system that boasts “lights out� integration, meaning everything you need is accessed with one login. From managing your leads to post closing, the streamlined processes will ensure the most efficiency.
LO Mobile apps
Point of sale tools
Cutting Edge Technology
Lean Lending
Streamline processes Syncs with CRM for real time status updates End-to-End solution Insights & transparency Integrated e-signature and paperless platform Personalized pricing comparisons TPO portal In-House LQB Support Team
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We look forward to working with you! For more information, contact us at Join@mwfinc.com or www.Join.mwfinc.com.