Jamie Novak Group Listing Booklet

REALTOR®, CLHMS, CNE, GRI, PSA

Jamie Novak Group

Multi-million dollar producer in residential real estate sales and Team Lead for the Jamie Novak Group. I pride myself on delivering concierge level service at all times to my clients, partners, and colleagues. I will go above and beyond to exceed the expectations of all parties. I was born in Texas but raised in the military. I understand the challenges of relocation and work diligently to make it a smooth process for all parties.

I moved to Austin in 1986 to attend the University of Texas and have called Austin and the surrounding area home ever since. Having been a long time resident of Austin, I’m very familiar with the city and surrounding areas. Studying the market and understanding the potential impact to my clients is a passion.

I bring over 25 years of marketing, finance, complex negotiations and business development experience to my clients having spent the majority of my career as a leader with Dell Technologies – Austin’s premier Hightech company and now as a member of the distinguished team of Moreland Properties.

I’m an avid snow skier, sport and fitness enthusiast, die-hard Denver Broncos fan, and animal lover who enjoys working out, hiking, biking or just about any outdoor activity Austin has to offer. I reside in Lakeway with my husband and three slightly spoiled rescue dogs.

MEMBERSHIPS, DESIGNATIONS, ACHIEVEMENTS

• Moreland Properties - Outstanding Group Producer - 2022, 2023

• Engel & Volkers Lake Travis Office - Top Producing Agent - 2019

• Platinum Top 50 Austin Realtors | Newcomer of the Year - 2016

• Engel & Volkers Rookie of the Year - 2015

Engel & Volkers Platinum Top Producer - 2015, 2016, 2018, 2019

• Austin Business Journal “Realtor of the Year” nominee - 2015, 2016

• Certified Negotiation Expert (CNE)

• Graduate Real Estate Institute (GRI) - Only 8% of all agents hold this graduate designation.

Certified Luxury Home Marketing Specialist (CLHMS)- Verified performance as Top 10% of the Residential Market

• Pricing Strategy Advisor (PSA)

PHILANTHROPIC CONTRIBUTIONS

• The Humane Society of the United States and Austin Humane Society

Austin Wildlife Rescue

• Special Olympics of Texas

• MD Anderson Cancer Research

THE MORELAND DIFFERENCE

Austin is a unique place with unique buyers. We get it because we’ve been here since 1986.

Our local knowledge, global connections and reputation for professional, discreet representation have made us the city’s leading boutique brokerage. Each Moreland agent is backed by our global network and by a support team ready to assist in every aspect of the process, from marketing to data-driven pricing to expert relocation.

Let us put our proven expertise to work for you.

BEHIND EVERY AGENT

Experienced Service Providers

• Stagers

Photographers

• Inspectors

• Title Companies

• Mortgage Lenders

• Home Warranty Companies

Moving Companies

• Contractors

• House Cleaning

OUR LEADERSHIP

Team

Reinforcements

• Active Broker/Owner

Checks & Balances system with company manager

• In-house graphics and marketing professionals

• Social media strategist

• On-site notaries

• Information Technology department

Global Relocation department

• Company property tours with valued agent feedback

• Real estate professionals available seven days a week for consultation

Moreland Properties was founded in 1986 by Emily Moreland who currently serves as Chariman of the Board. As Chief Operating Officer and Broker, Sarah Railey handles all aspects of the company business day in and day out. Dedicated to exemplary service, their top priority is the support of the agents and their clients while ensuring educational and technological resources are always readily available.

Sarah and Emily continue to maintain Moreland Properties’ strong commitment to personal relationships and give back to the local communities they have helped to develop.

RELOCATION EXPERTS

Over the past 35 years, Moreland has been a part of Austin’s continued growth as a city. We are privileged to help individuals, families and companies relocate to the Austin area, as well as assist them if they are moving or transferring out of Austin.

OUR PARTNERSHIPS GIVE YOU WIDER REACH

AUSTIN EXPERTISE. GLOBAL CONNECTIONS.

While we are a local company and understand that Austin is filled with unique neighborhoods and homes, we recognize that not all buyers are local. Through our “by invitation only” international affiliations, we insure our listings are seen around the globe.

Exclusive Member of

Moreland Properties is Austin’s exclusive member of Forbes Global Properties. No other luxury real estate platform has the same international reach or media power as Forbes. Membership in Forbes Global Properties is invitation-only and reserved for the most distinguished brokerage firms.

Not only are we the exclusive Forbes Global Properties member in Central Texas, we also have global ties to Leading Real Estate Companies of the World® and Luxury Portfolio International®, the world’s largest referral network for luxury properties. With these coveted affiliations, our global reach to market our luxury listings is unmatched.

HOW IS FORBES GLOBAL PROPERTIES DIFFERENT?

HOW IS FORBES GLOBAL PROPERTIES DIFFERENT?

HOW IS FORBES GLOBAL PROPERTIES DIFFERENT?

Exclusive Member of

Globally recognized brand with multi-gen appeal

Globally recognized brand with multi-gen appeal

Globally recognized brand with multi-gen appeal

Broker -owned, broker -led organization

Broker -owned, broker -led organization

Broker-owned, broker-led organization

High-profile editorial opportunities

High-profile editorial opportunities

High-profile editorial opportunities

Global market reports

Global market reports

Exclusively for luxury properties

Exclusively for luxury properties

Exclusively for luxury properties

WORLDWIDE SYNDICATIONS & AFFILIATED WEBSITES

LOCAL/GLOBAL EXPOSURE FOR OUR LISTINGS

ADDITIONAL GLOBAL EXPOSURE FOR LUXURY LISTINGS

MEET JAMIE AND HER TEAM

Jamie Novak

Jamie joined the real estate industry in 2014, after a 20-year career in high tech. Real estate was the perfect outlet to leverage her background in finance, marketing, and business development and turn it into a thriving business. She was recognized as Rookie of the year for both Austin’s Platinum Top 50 realtors and her brokerage in 2015. She’s since joined Austin’s #1 Boutique brokerage, Moreland Properties, where she established the Jamie Novak Group in 2021 building out her team to better serve her growing client base. In 2022, Jamie’s husband Chad joined her to run operations for the team. Jamie’s passion is understanding and navigating Austin’s constantly changing real estate market and will stop at nothing to get her clients the results they seek. Her home is in Texas, but her heart is in the mountains of Colorado where she spends any little free time she gets. Jamie currently lives in Lakeway with her husband Chad and their three rescue dogs Miller, Dakota and Thea.

Lori Riley

After teaching for over 20 years, Lori joined the Jamie Novak Group in 2021 and quickly became a multimillion-dollar producer. In Austin's unique real estate market, having a knowledgeable guide is crucial to navigate potential challenges. With a strong ability to communicate, she instills confidence in her clients who are buying or selling property. Lori specializes in Austin and its surrounding areas, assisting first-time homebuyers, investors, luxury clients, and everyone in between. She has earned the Graduate REALTOR® Institute (GRI) designation, Certified Negotiation Expert (CNE) designation and is an Accredited Buyer Representative (ABR). Lori lives in Lakeway with her husband Paul and their beloved rescue pup, Barley. They are recent ‘empty nesters’ with son Zack now a freshman at Blinn in College Station and daughter Zoe a 2023 Texas Tech grad now pursuing her Master’s in Psychology also at Tech.

Chad Chauvette

Chad joined the Jamie Novak Group of Moreland Properties in 2022 following a 20-year career in the restaurant industry where he was responsible for the design, build out and procurement of equipment for national restaurant chains. His experience in commercial construction and project management enabled him to make a seamless transition into real estate where he now runs operations for the Jamie Novak Group. He’s the wizard behind the curtain ensuring their clients receive concierge-level service and that each transaction runs smoothly with no detail missed. When he’s not working he enjoys skiing, fly fishing, working out and watching his beloved Dallas Cowboys and Houston Astros.

CLIENT TESTIMONIALS

I TAKE MY CLIENTS’ BUSINESS PERSONALLY:

I’m responsive, available, and attentive. My clients are my top priority. I have a tenacious approach to the process and I’m committed to achieving your desired outcome. Everyone’s situation is unique. I listen to understand your needs and work collaboratively with you to tailor the ideal solution to address those needs. My success is measured by the long- term partnership I establish with my clients and the friends and family they trust me to take care of in the future.

“I both listed a home and bought one using The Jamie Novak Group, and I can assure you they know their stuff :). My sale came with its own set of challenges, but she and her team managed it like the pros they are -- I knew I was in good hands. Jamie has a unique ability to strike the right balance between listening and offering feedback like a friend while demonstrating that she is, indeed, a sharp real estate professional who always strives to do the best for her clients. In addition to being a delight to spend time with, Jamie has a wealth of knowledge about Austin and the real estate industry, as well as a list of top-notch vendors she can hook you up with as you prep for sale or after you buy. My house never looked better than after her stager was finished. I would recommend her and her team without hesitation to anyone seeking to buy and/or sell a home!” – K. Cloyd

“We wanted to express our deepest gratitude for the exceptional service and support that we received from Jamie Novak throughout the process of selling our home. Her professionalism, dedication and expertise were truly remarkable and unmatched. Jamie’s attention to detail and expertise in navigating the changing market conditions gave us confidence and peace of mind and made the process as smooth as possible. Her friendly and approachable demeanor made us feel comfortable and supported, fostering a trusting relationship during this significant life decision. Thanks to Jamie, we found a qualified buyer with a full price offer and closed escrow in 14 days. We are incredibly grateful for Jamie’s guidance and expertise throughout this entire process and appreciate her professionalism, knowledge, kindness and generosity. We highly recommend that you trust Jamie Novak for your next real estate transaction. We were very fortunate to have Jamie as our guiding force and now our family friend.” – D. Scott

“This team rocks!!! Not only did Jamie and Chad give me amazing advice every step of the way but they guided me to the proper professionals to get my house ready to go on the market and even sold above asking!! Once my house was posted within day I had offers rolling in! I can’t imagine working with any other realtors as they were hands down the best every step of the way! They know their stuff and even more than that are really great people all around!! Love these guys!!” – P. West

“Jamie and her entire team were nothing short of fantastic to work with. They were consummate professionals and their level of detail and focus was extraordinary. Based on their advice and market expertise we were able to sell out house in less than 5 days in a very challenging market and we received well over asking. From the initial meeting we knew that Jamie and her team were the right choice for us and we were not disappointed. From the start of the process until the close we were continually impressed with the level of expertise that each team member brought to the transaction. On top of it all, Jamie and her team are incredibly kind and sincere and protected our best interests at all times. They are a stellar team and I will look to them again to help me in future real estate transactions! Thank you Jamie” – D. Justus

“Jamie was great, she has built a great team. Her knowledge of the market really helped us get the house we wanted. The process was a lot easier than I had anticipated. Her support staff is also awesome. It’s almost like they were a part of my family. They were proactive at each step, and responsive to my questions. I couldn’t have asked for more personalized service. It’s probably going to be a while before I buy a house again, but when I do, I will certainly engage Jamie and her team again!” – H. Kahler

TIMELINE OF A LISTING

Prepare the home with suggested staging

• Order professional photography

• Discuss any exclusions

• Determine how showings will be managed

• Repair any known defects, check all light bulbs, oil squeaky doors, etc.

• Order floor plan graphic/square footage measurement, if applicable

• Determine if a new survey is required/order

Have windows professionally cleaned

• Freshen landscape (trim hedges, mow, plant fresh flowers, weed, fresh mulch)

• Place lockbox, flyer box and sign (if allowed) on property

Populate MLS

DURING THE LISTING

• Continuously check the market for changes in supply and demand for similar properties

• Follow up after each showing for feedback and share with sellers

• Post on social media on ongoing basis

• Determine if open houses should be considered

Review offer to be sure all necessary paperwork is included

• Discuss the offer and the most strategic response

• Negotiate terms that benefit the sellers as much as possible

Negotiate buyer’s requested repair items from inspection/ option period

Collect relevant paperwork (survey, disclosures, build plans, maintenance contracts, etc.)

• Order HOA documentation

• Have T47 notarized

• Have spare keys made for agent and lockbox

Confirm sales price

• Create net profit sheet

• Alert Moreland and area agents of your “coming soon” status

Order advertising, if applicable

• Order mail-out cards for local neighborhood

• Have the Moreland brokerage tour for feedback/ provide to seller

• Marketing launch (E-flyers, brochures, flyers, social media, website update, syndication)

• E-blast for events (price change, open houses)

• If property is vacant, check in weekly to spot clean, check on mechanicals, run water, etc.

• Provide bi-weekly market analysis, showing summary and pricing recommendations

Confirm the buyer’s pre-approval from lender and make consistent contact with the lender

• Communicate and schedule necessary dates with the title agency, appraiser, and inspector

• Send comparable properties to the appraiser to assist in the assurance of property making appraised value

• Coordinate closing date, time, and wiring of sellers’ proceeds as well as the exchange of keys

LISTING SERVICES

PRE-MARKETING

Current and accurate market valuation

• Staging consultation

• Professional photographer

• Floor plan graphics (square footage and floor plan) – if applicable

• Professional marketing and graphics

• Moreland agent and brokers tour with full-time agents for feedback

• Notify area agents of coming soon on social media forums

Create virtual tour and custom property website

• Sign and/or flyer box and drop lockbox

PRINT MEDIA (when available)

Wall Street Journal

• Austin Business Journal

• Haute ATX

• West Austin News

• Targeted direct mail out

ONLINE/DIGITAL MEDIA

Custom property website

• New to market and open house e-blast to area agents and database

• Posted on moreland.com and jamienovakgroup.com

• Posted on Jamie Novak Group’s social media pages

Posted on Forbes, Luxury Portfolio International and Leading RE (if applicable)

TOUR/SHOWINGS

• Moreland Properties Realtor Tour

• Open Houses (if elected)

• Report showings and feedback, throughout process

• Make suggestions to seller based on showings and feedback

Arrange for a productive and positive showing experience

SHOWING SUGGESTIONS

I WILL PROVIDE MORE COMPREHENSIVE SUGGESTIONS AFTER GOING THROUGH YOUR PROPERTY CAREFULLY, BUT TO GET YOU STARTED:

Power wash siding and walkways

• Hang easy-to-read house numbers

• Plant blooming flowers and fresh greenery, particularly in pots near front door

• Mow lawn, and reseed or add fresh sod as needed

Wash windows

• Repaint or stain porch floors, as needed

• Trim shrubbery

• Add fresh mulch in all flower beds

• Fresh, clean doormat

• Clean outdoor furniture

• Have interior of house professionally cleaned or spend a few hours in “cleaning mode.” This includes HVAC return vents, scouring showers and caulk, baseboards, fan blades, light fixtures, window treatments, etc…

• Do a light bulb check and replace any light bulbs that are burned out. We recommend all light bulbs match. 60W

Soft White works well

• Clear out all clutter. A good rule of thumb is to pack anything smaller than a cantaloupe, personal photos and any knick-knacks

• Consider storing any furniture that makes a room feel crowded or is in the way of a path to another room

• Remove all out of season clothing and keep closets as empty as possible. The floors of the closets should be as empty as is reasonable

• Use baskets to make the pantry and closet shelves appear orderly and organized

• When staging bathrooms, consider fresh white towels and rugs. Keep shampoos, conditioners, toothpaste, etc… in the cabinet

Clean off everything from the kitchen counters that is not a necessity

• Use touch-up paint for painted woodwork and Old English scratch cover for stained wood to give it a fresh appearance

• Use a Mr. Clean sponge on any worn or grimy walls. If this does not do the trick, consider touching up the paint or repainting the entire wall

• Use fresh smelling plug-ins or other fragrance devices to give the house a clean smell

• If it has been a while since your decorative couch and bed pillows have been replaced, now is a good time to bring in some solid colored pillows and matching throw blankets

• If possible, soft music playing through the television or a sound system adds one more flattering element to the house for each showing

• Have all lights and lamps on for each showing

HOME INSPECTION CHECKLIST

GETTING READY

Steps you can take before a professional home inspector conducts a property inspection

From routine maintenance, to detecting conditions that could signify the need for major repairs, there are many simple steps your seller can take ahead of time to prepare their home for a professional home inspection. In addition, on the day of the inspection, attention to a few details can go a long way to ensuring that everything goes smoothly.

DISCLOSURES

• Disclose past catastrophes (fires, floods) or non-flood related water damage

• Know pertinent information (age of roof, hvac, water heaters)

Provide building permits and plans for any major renovations

• Disclose any work done without proper permitting

• Provide invoices and warranties for major improvements, roofs, appliances, etc.

ROUTINE MAINTENANCE - EXTERIOR

• Repair damaged masonry on walkways and steps

• Seal any cracks in the driveway

Repair minor defects in exterior wall materials

• Recaulk around exterior windows and doors

• Replace damaged or missing shingles

• Recaulk around flashing

• Clean debris from gutters and check downspouts for proper drainage

ROUTINE MAINTENANCE - INTERIOR

• Repair leaky faucets and fixtures

• Recaulk around bathtubs and sinks

• Have an electrician inspect receptacles and switches and make any necessary repairs

Ensure breaker box is labeled properly

• Repair any cracked or broken window glass and loosen any windows that are painted shut

• Arrange service for the furnace and central air conditioning

• Have the chimney swept

Replace batteries in smoke detectors and install detectors where missing

ON THE DAY OF THE INSPECTION

Ensure all utilities are on

• Allow 3-4 hours for the inspection. Larger homes may take longer

• Be sure that keys are available for any locked doors/closets

• Allow access to component such as electrical panels, water meter, gas meter and under sinks

Provide access to storage sheds, attics, yards, crawlspaces, basements and garages

• Move objects from around water heater, furnace, and air conditioner to allow unimpeded access

• Keep pets in a safe location out of the home or in a crate

Acquiring real estate is a complex business. Mistakes can literally cost you thousands of dollars or the missed opportunity of owning the home of your dreams. As a buyer, you are always in competition with other buyers who also are looking to buy their dream homes. Give yourself an advantage by working with a professional.

The Cost of Buying without Representation

REPRESENTED BUYERS

Fiduciary relationship obligates buyer's agents to act in the best interest of the buyer

Access to current, accurate market data

Understanding TX real estate procedures and promulgated forms

Access to extensive agent networks, off-market listings, and advanced listing platforms

Understanding key deadlines & navigating contract-to-close complexities

Appraisal / inspections process guidance

Additional insight on property condition and neighborhood/potential red flags

Tenured and trusted third-party contacts such as lenders, inspectors, and contractors

UNREPRESENTED BUYERS

No one is acting in the best interest of the buyer; listing agents represent the seller’s best interest

Artificial valuations based on lack of disclosed sales (Texas is a non-disclosure state)

Navigating contracts / forms single-handedly

Knowledge of listings is limited to MLS or syndication sites

Potential loss of earnest money due to missed deadlines, etc; there are 44 potential “outs” in a standard real estate contract

Difficulty navigating inspection surprises or undervalued appraisals

Lack of information about the property beyond the seller’s disclosure

Responsible for sourcing third-party contacts without no professional resources

Negotiate to ensure fair representation and maximized value; utilize creative financing opportunities Risk overpayment and poor contractual terms

THE BUYING PROCESS

FIND A REALTOR® WHOM YOU CAN TRUST

The First Step...Now that you have chosen a specialized buyer representative whom you can trust, you have accomplished the first step in the home-buying process. We will make sure that all of your needs are met and will be representing you throughout the entire process of buying your new home.

GETTING PRE-APPROVED

The first critical step in the buying process is to determine if a lender will be required or if you’ll be paying cash. If you’re getting a loan you’ll need a pre-approval letter to submit your offer and speaking with a lender will help you determine what you’re qualified to purchase. We can put you in touch with several lenders who will guide you through the best financing options to fit your needs.

CONSULTING SESSION

We will meet you one-on-one to discuss the features you desire in a home, as well as to pin-point the area you wish to live.

THE SEARCH BEGINS

Once you’ve established the type of home you’re searching for, it’s time to start looking. We are available, by appointment, to help you find your dream home. Additionally, we will notify you whenever a home comes on the market that meets your criteria. We leave no stone unturned in your search and we’ll get creative to try to also find off market listings that you otherwise wouldn’t see on syndication sites.

YOUR OFFER

Be Careful–This Is A Big Step...When we find your dream home, we should present a competitive offer immediately. We have extensive experience in contract negotiations and will do everything possible to insure that you get the home you want for a fair price–a transaction in your best interest.

THE ACCEPTED OFFER

When the seller accepts your offer, you will have what we call a “pending” offer. We’ll make sure every detail is handled accurately, every deadline is met and that you’ll receive ongoing communication throughout the process to eliminate any surprises!

INSPECTIONS

Inspection are performed during the option period to ensure you know what you’re buying. If there are any issues to be addressed, we’ll negotiate on your behalf to ensure you’re comfortable with moving forward with your purchase. After you’ve “cleared” the option period, you’re one step closer to closing!

TITLE SEARCH

The chosen title company researches the past and present so that, at closing, you will receive clear title to your property, free of liens. During the escrow period, you will review a commitment for title insurance which will be sent to you.

SIGNING THE LOAN DOCUMENTS

Prior to closing, you will receive wiring instructions from the title company. You will need to bring your driver’s license to the closing. Once wire is complete and all documents are signed, the next steps you take will be into your new home.

NOW THE HOME IS YOURS!

You may pick up the keys and move into your new home!

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7

Steps to Home Buying

GETTING READY FOR HOME OWNERSHIP

• Find a qualified REALTOR®

• Get Pre-Approval Letter from lender

• Do not make any large purchases

• Get your finances in order

FINANCING THE PERFECT PROPERTY

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3

4

5

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7

• Contact your lender to determine the right loan program

• Review closing cost projections

Prepare your down payment (Savings, 401K, etc.)

FINDING THE PERFECT PROPERTY

• Make a list of important details such as… – size, location, schools, etc.

Search for homes on moreland.com

• We’ll set an automatic notification so you’re alerted when a new listing fitting your criteria hits the market and will conduct an area wide search on your behalf

MAKING AN OFFER

• Decide the price you would like to offer. Work with your agent to determine the best offer price

• Determine contract dates

• Review the contract with agent to understand terms

ESCROW

• Deposit option and earnest money with title company

• Complete loan application within time frame of contract

• Get your homeowner’s insurance

HOME INSPECTIONS

• Choose a property inspector

– house, pool, termite, well &/or septic

• Review inspection report with agent and inspector to determine if any repairs or concessions will be requested of the seller

CLOSING

• Perform final walk-through with agent

• Review all loan terms with lender

• Transfer funds and sign all paperwork at title company

• WELCOME HOME!

THE MORELAND DIFFERENCE FOR BUYERS

WE HAVE ROOTS WHERE OTHERS HAVE BRANCHES

Austin is a unique place with unique buyers. We get it because we’ve been here since 1986. Our local knowledge, global connections and reputation for professional, discreet representation have made us the city’s leading boutique brokerage. Each Moreland agent is backed by our global network and by a support team ready to assist in every aspect of the process, from marketing to data-driven pricing to expert relocation. Let us put our proven expertise to work for you.

VALUE-ADDED SERVICE

Acquiring real estate is a complex business. Mistakes can literally cost you thousands of dollars or the missed opportunity of owning the home of your dreams. As a buyer, you are always in competition with other buyers who also are looking to buy their dream homes. There is a vast difference in the level of expertise and quality of service provided by real estate agents. Give yourself the advantage of working with the very best – work with us and get these value-added services that will make a big difference for you!

• As your buyer’s representative, we are fully committed to you throughout the entire buying process. We go above and beyond the norm to help our clients before, during and after the sale.

• As Moreland agents, we are backed by a strong referral network with other Realtors®, homeowners, service providers and community leaders in addition to Moreland’s exclusive Central Texas membership with Forbes Global Properties and our “By Invitation Only” membership with Luxury Portfolio International® & Leading Real Estate Companies of the World®.

Moreland’s advanced listing platforms and innovative technologies instantly alert us to properties that come on the market which meet your needs, and our internal agent network keeps us aware of upcoming and pocket listings before they hit the public market.

• We understand that every home buyer is unique. Our in-depth knowledge of Austin’s neighborhoods, schools and lifestyles will give you a head start in finding the best place for you to call home.

WHILE UNDER CONTRACT

• Negotiate and advise of the best price and terms

Apply up-to-date knowledge of the legalities of the contract

• Keep our clients informed and adhere to obligatory dates in the contract

• Communicate regularly with the other party’s agent, lender, inspector and title company throughout the transaction, as necessary

• Confirm receipt and distribution of T-47, water district information, and other applicable documents

• Keep client informed of inspection, appraisal, and closing procedures

• Coordinate the transfer of keys and utilities

Get buyer pertinent information about the house, neighborhood and utilities

• Provide contacts for any services or trades that may be needed (movers, contractors, cleaners, etc.)

• Review the final settlement statement to confirm accuracy

Jamie Novak

REALTOR®, CLHMS, CNE, GRI, PSA 512-426-9957 cell | jamie@moreland.com | jamienovakgroup.com