Mmg jan feb 2014 nada by Don Cushing

Jan - Feb 2014

Leaders in the sale of quality Mopar Parts.

In This Issue New President Rick Cutaia ..................... 2 MMG Supporting Vendors .............10-11 Mopar .........................................................29 ADP ......................................................30-31 Elite Extra...........................................32-33 FenderBender/Ratchet+Wrench.........34 UPS .............................................................35

MMG Meets for 22nd Annual Meeting at NADA in New Orleans Pages 3-28

Reynolds & Reynolds..............................37 OEConnection ....................................38-39 LKQ Issues Wheel Recall ......................40 Chrysler Sues LKQ .................................41 Maryland Reintroduces Legislation ...42 An Open Letter from Ole Olson ..........43 2014 MMG Committee..........................44

The exchange of information by like size dealers in a non-competitive environment.

Mopar Masters Guild

Jan - Feb 2014

Letter from New MMG President Rick Cutaia Honored. This is the first word that came to my mind when this group of “Masters” voted me as the next President of the Mopar Masters Guild. While quite a few other emo ons went through my mind: excited, nervous, scared and unsure, I feel truly honored and surprised that a er a ending my first Guild mee ng in Orlando some eight years ago now, I’m running this Guild. I can say that over the last eight years I have grown so much as a Parts Manager and learned many skills that have taken my department to not just the next level but to the next stratosphere!! Being around such a group of talented men and women, and their willingness to help and share informa on with one another is what makes this group such a special treat to be associated with. I’m truly working with the best of the best. My first taste of the car business came working over the summers at my uncle’s used car lot in West Virginia, when I was in my early teens. I graduated high school, and started working at a local Chevrolet dealership here in Charleston, SC, delivering parts, and soon worked my way to selling parts over the counter. I was then fortunate to get hired on at Rick Hendrick Chevrolet in 1990. With that opportunity, I was able to work my way up to Assistant Manager and was then put in charge of our wholesale opera on. As fate would have it, in 1995 we purchased an old hotel next to the dealership and construc on began on what would become Rick Hendrick Dodge. I was given the opportunity to become the Parts Manager at the store. Opening and star ng a store from the ground up was a struggle in itself in the beginning, but it didn’t take long to figure out a game plan and execute it. With hard work and determina on, I am proud to say that my department is now selling close to $9 million dollars in sales. I would like to take this me to thank Steve Hofer for all of his hard work and dedica on to the guild over the last two years. I’m sure I will find out it is a diﬃcult, but rewarding task to run this guild. Thanks Steve! So, I will take the reins over for the next two years, and I will keep the Guild moving in the posi ve direc on and navigate our way through this ever changing business that we are consumed in. Sincerely, Rick Cutaia, MMG President Rick.cutaia@hendrickauto.com

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Mopar Masters Guild Meets at NADA 2014 in New Orleans The “Best of the Best” celebrate their 22nd Annual Event Members, spouses and guests began arriving on Thursday January 23rd and enjoyed the Guild Welcome Recepon held at the Roux on Orleans in the Orleans Bourbon Hotel, our home base for our mee ngs. Is was a very nice evening with everyone once again catching up with what has transpired over the past year. Friday January 24th, 2014 We began bright and early with MMG President Steve Hofer oﬀering his opening comments involving some of the changes that have occurred during the past year in life and business. With that, we went around the room and had members give an introduc on and oﬀer up their input about their background and business. A endees for the MMG 2014 Mee ngs were: Ken Kremer Susan McDaniel Joe McBeth Randy Rogers Tom Kellogg Glen Hojnacki Roy Benner Andy Reed Mark Skinner Bill Davolio Jus n Bantcock Steve Hofer Gerry Oakes Rick Monteiro Cody Eckhard Don Cushing

Zimmer CDJR Bill Luke CJD Dallas DCJ Huﬃnes CJD Harold Zeigler CDJ Milodch’s Palace CJD Allen Samuel DCJ Allen Samuel DCJ Chapman DCJR Security DCJR AutoNa on SW CJD Park CJ Performance Auto Jack Powell CJD Larry Miller CJDR Bald Hill DCJR

Dan Hu on Larry Morris John Russo Louis Ossuna Tom Saigh Casey Brown Rick Cutaia Paul Allred Doug Price Mike Mulkins Adam Thompson Marvin Windham Mike Opperman Brent Hoge Mike Gerber

Tom O’Brien CJD Fred Beans DCJ Dallas DCJ Huﬃnes CJD Milodch’s Palace CJD Allen Samuel DCJ Rick Hendrick DCJR Stateline CJD Security DCJR GO CJ West Park CJ Benchmark CDJR Performance Auto Larry Miller CJDR Rairdon CJDR

Continued on Page 4

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Continued from Page 3 A er the introduc ons, we were presented with the Treasurer’s Report by Mark Skinner and the Secretary’s Report by Joe McBeth. Mo ons were made to accept each report and were unanimously accepted. 2014 NADA Planning Chairman, Andy Reed was recognized by the Guild for the me and eﬀort that he put in to making this event happen. This (MMG Mee ng) is a very large task that takes up much me throughout the year to organize. Thank you again, Andy Reed! Steve then covered the agenda for the next few days which included mee ng with our Vendors at NADA on the Conven on Floor and also our upcoming mee ng on Saturday with Mopar. We then went on with guild business discussing ideas and ways to make our departments more eﬃcient, produc ve and profitable! Obviously, the biggest value you can derive from these mee ngs Is the valuable informa on that you bring back to your dealership. Most of the me, the ideas or changes that you implement from this forum usually end up paying for your trip. Quite a value! This year, a new format was designed for more member input and par cipa on and more sharing of ideas. We welcome any and all ideas from managers around the country to help develop our next genera on of the Mopar Masters Guild. Here’s a sampling of the many subjects we covered:  Communica ons  Personnel  Marke ng  New Business Opportuni es  MRA’s/Damages  Guild Expansion/Membership  ARO  Back Orders  Sourcing  Special Handling  Recalls  Customer Reten on  Dealer Rewards  Service Drive Opportuni es  Tech Training (Use of Tech Schools for Poten al Techs)  Magne -Marelli  Nexpart by WHI Solu ons

Mopar Masters Guild Magazine

Continued on Page 5

Leaders in the Sale of Quality Mopar Parts

Continued from Page 4 A er a short break we welcomed one of our Suppor ng Vendors, Elite Extra, represented by:  John Ward – Account Manager, Midwest Region  Ross Kleiner – Business Development Manager, Elite Extra Division  Ma Porter – Senior Account Manager

Extra currently has 23Mopar Masters using their system with great results! Extra is enjoying 49% growth with 385 customer loca ons tracking over 2,750 devices. (600 new devices in 2013 alone) They are ge ng ready to launch their new Customer Resource Management System (Extra CRM) for 2014. Great informa on and great new produc vity tools from Elite Extra. For more informa on go to: www.eliteextra.com. (Look for The Extra Scoop for info on their CRM tool!) The Elite Team then joined us for lunch which gave us an opportunity to ask many ques ons.

Continued on Page 6

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Continued from Page 5 A er lunch we enjoyed a visit from another of our long me Suppor ng Vendors, UPS. Ups was represented

by:  Tim Quinne ee – Director of Business Development, Automo ve Industrial/Manufacturing Group Tim tells us that there are many new tools that UPS offers us to keep our customers sa sfied. UPS offers Worldship and Ecommerce which, if your business is looking to expand into new markets, this easy online soluon (offered by UPS Ready Marketplace Providers) can help you gain more customers, more sales and more success with ready-to-use solu ons that are ed to trusted names like Amazon, Bridgeline Digital and Yahoo! For more informa on go to: www.ups.com or email Tim at quinne e. mothy@ups-scs.com

Continued on Page 7

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts Continued from Page 6 Next up was another of our Suppor ng Vendors, Katzkin, represented by:  Doug Johnson – Director, OEM Sales for Katzkin Subjects cover by Doug: o Mopar Customer Shops o Overall Dealership Benefits o New Jeep Wrangler Interior Package o New Packages for Compass and Patriot o Ram 1500 Mossy Oak o Leather being an op on on and Chrysler Capital Lease o Service Lane Program o Interac ve Kiosk Displays For more informa on you can contact Doug at www.katzkin.com

Continued on Page 8

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Continued from Page 7

Moving along, we welcomed another of our Valued Suppor ng Vendors, OEConnec on. Represen ng OEConnec on:  Ike Herman – Business Team Leader, Supply Chain Topics covered by Ike were: o Retail – ConsumerLink – Best Prac ces Marketplace Direct EasyParts.com

o Collision – CollisionLink CollisionLink US Programs 257M Program Parts (A ermarket to OEM) were converted in 2013 One of the new reports will show you which shops are using CollisionLink and allowing you to see if they are using YOU! CollisionLink Shop 2.0 will be a new and easier applica on for your collision shops that should launch in Q3 of 2014

o Mechanical – RepairLink RepairLink 3 year Performace Snapshot Improved User Experience RepairLink Branding Catalog Enhancements – All Makes Support! Framework to provide Marke ng Opportuni es

o Supply Chain Solu ons PartsBrokerDirect

Mopar Masters Guild Magazine

Continued on Page 9

Leaders in the Sale of Quality Mopar Parts

Continued from Page 8 Incoming Oﬀers to Dealers Con nued Market & OEM Expansion Team Alignment $14 Million in Idle Inventory Sold though PartsBrokerDirect in 2013 For more informa on, contact Ike at Ike.Herman@oeconnec on.com

Continued on Page 12

The exchange of information by like sized dealers in a non-competitive environment.

Our Supporting Vendors: Support those who support you.

Jan - Feb 2014

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Our Supporting Vendors: Support those who support you. The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Continued from Page 9 Our next Suppor ng Vendor to join us was Dealer Tire represented by:

 John Bellissimo – Director of Sales – Dealer Tire  Eric Evanoﬀ – Director of Na onal Field Training Services – Dealer Tire

Topics cover by John:  2013 Summary  Mopar VIO  Mopar TireWorks 2013 Highlights and Accomplishments

Mopar Masters Guild Magazine

Continued from Page 13

Leaders in the Sale of Quality Mopar Parts

Continued from Page 12 o Achieved highest unit sales in program history o Developed a winter program strategy and accelerated pace on winter re sales, up 41% YOY this season to date o Live Dealer Sites have grown 106% (254 to 524 Dealers launched) o Tested MSER Tire Program Changes – Change to Quarterly Program being implemented in 2014 o Began Regional Dealer Training Ac vi es with Business Centers o Added 150 Addi onal SKU’s (110 SKU’s for all makes applica ons) o Increased ARO Enrollments by 18% (1449 Dealers now enrolled)

Topics covered by Eric:  Nearly 5500 Service Professionals Trained at DCJR & Fiat Dealers in 2013 Covering: o Dealership Coaching o Training o Inspec on Support o Program Support o Selling & Retailing Support o Inventory Support

For more informa on contact your Chrysler Area Manager or contact John at jbellissimo@dealer re.com

The remaining por on of our first day would be dedicated to our Tier 2 Vendors in a Vendor Fair Format.

Continued on Page 14

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Continued from Page 13

Joining us for the Vendor Fair were:

Corporate Billing LLC Jeﬀ Leavi – Vice President Sam Thompson – Account Execu ve

AutoBodyNews Barbara Davies – Co-Owner/General Manager

Continued on Page 15

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Continued from Page 14

Magne -Marelli Rick Majewski – Head of Magne -Marelli NAFTA Jennifer Harris – Magne Marelli Por olio/Mopar Brand

FenderBender/Ratchet+Wrench Magazine Chris Messer – Publisher

Rousseau Storage John Stritzinger III, Stritz & Associates, Maufacturers Representa ve Bud Trammel, Trammel Equipment Co. – Automo ve Dealership Equipment Specialist

Continued on Page 16

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Continued from Page 15 Our first day of our mee ngs was adjourned at 5:00pm and members readied themselves for our Mopar Masters Guild Annual Cocktail Recep on.

Our Recep on, which is always a highlighted event at our mee ngs, was held at Calcasieu. As always, a wonderful, fun evening was had by all in a endance. Members were joined by their friends, guests, vendors and Execu ves from Mopar. Here are a few photos from that event.

Continued on Page 17

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Continued from Page 16

Continued on Page 18

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Continued from Page 17

Continued on Page 19

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Continued from Page 18 Saturday January 25th, 2014

Day 2 Agenda:  Guild Business  Elec on of Oﬃcers  “Go To Market” Panel Discussion  Mee ng with Mopar Execu ves

A er several discussions about guild business, we held our Elec on of Oﬃcers. Nominated and voted into office were:  President – Rick Cutaia – Rick Hendrick DCJR  Vice President – Andy Reed – Allen Samuel DCJ  Treasurer – Mark Skinner – Chapman DCJR  Secretary – Susan McDaniel – Bill Luke CJD

We would like to congratulate these fine professionals for a aining these posi ons and look forward to their future leadership in helping to guide and grow the Mopar Masters Guild. Each oﬃcer then gave us an update on their history with the Guild. A er a brief break, we moved on to our “Go To Market” Panel Discussion. This format was developed over the past few months to oﬀer a change in our mee ngs. This event was moderated by Marvin Windham from Benchmark CDJR who kept the panelists on topic. Panel members invited and par cipa ng were:  Paul Allred – Stateline CJD  Don Cushing – Bald Hill DCJ  Joe McBeth – Dallas Dodge  Casey Brown – Allen Samuels DCJ  Larry Morris – Fred Beans DCJ  Roy Benner – Allen Samuels DCJ Continued on Page 20

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Continued from Page 19 Also joining us for the panel discussion were:  Frank Donnelly – Maintenance & Magne Marelli – Mopar Brand  John Tonial – Senior Manager – Mopar Sales Repor ng & Pricing Analy cs – Mopar Brand  Heidi Hughes – Senior Manager – Mopar Sales & Field Opera ons – Mopar Brand While the specifics of this panel discussion will not be shared in this ar cle, (you need to a end these events to get this valuable type of informa on!) we can say that panelists were asked ques ons about how they “Go to Market” in their geographical areas. Do they market by price, by rela onship or do they use another form? Each panelist was given an opportunity to share their ideas and informa on with the group and was then given the opportunity to discuss any ques ons that their audience had for them. We welcomed the input of Frank, John and Heidi during our panel discussion and appreciated the valuable me that they took from their schedules to be with us. Thank you Marvin for your direc on and thank you to all of our panelists for their sharing of informa on! Following our panel discussion we con nued talks on MarketSource offered by Mopar. Frank offered us some great informa on concerning MarketSource and we then went on to discuss “What have we done to prepare ourselves for this solu on provided to us by Mopar?” Many in the room offered their ideas and implementaon of this new solu on. There were great discussions, great informa on about a great tool to help us in our businesses. We were then joined by Pat Dougherty, VP of Mopar Sales, Field Opera ons and Product Development, Chrysler Group. Pat thanked the guild and welcomed the open dialogue between the guild and Mopar. A few items covered by Mr. Dougherty:  Simplify Processes  Consolidate Databases  Be more produc ve and efficient  Sales up almost 7% YOY  Things looking posi ve with an increasing car parc  Changes in recalls

John Tonial then gave us some background on the Service Smarts Tool. Some of the themes John heard through our discussions:  Dynamics of the business  Building rela onships  Reten on

Mopar Masters Guild Magazine

Continued on Page 21

Leaders in the Sale of Quality Mopar Parts

Continued from Page 20  Customer experience  Technology  Cataloging  Taking advantage of our strengths and weaknesses Service Smarts:  Helps us be er understand our market in our backyard  Helps us to integrate with the tools we already use  Find an opportunity and go a er it  Presents us with a dashboard with plenty of informa on comparing us with others  Using this data gives us an area of opportunity to go a er more market share  Helps find inac ve customers  Great for mailers  Gives you more control  Useful for retail and wholesale by genera ng customer lists.

This informa on was followed by many ques ons and answers. Pre y exci ng tool! Pat then introduced Tedi Casasanta, Director, Mopar Supply Chain. Tedi tells us that although she is fairly new to this posi on, she brings a great deal of customer focus and customer service. We are looking forward to Tedi being of assistance with our dealerships! Our conversa on then turned to informa on that President Steve Hofer asked select members to bring with them to our mee ng. These select members were given a small homework assignment by visi ng some of our real compe on, O’Reilly’s Auto Parts, Carquest, Advanced Auto Parts, NAPA, etc. Here are some of the topics generated by input from those who visited these stores:  Pay Structures  Blitz Marke ng  Profit Margins  Pricing Structure  Shop Equipment & Financing

Continued on Page 22

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Continued from Page 21  Customer Rela onships  What “parts stores” do diﬀerent than us  Virtual Parts Sites  Delivery Times and Strategies  Call Handling  Order Systems  Customer Reten on In talking with our corporate a endees from Mopar, we were informed that both the panel discussion and the conversa on on the “homework” assignment of visi ng the compe on proved very valuable to them. The combina on of the two discussions gave them important insight on how our dealers go to market and how that diﬀers from how the dealer’s compe tors go to market.

(L-R) Pat Dougherty, Mark Skinner, Susan McDaniel, Andy Reed, Rick Cutaia, John Tonial, Heidi Hughes, Frank Donnelly, Rick Majewski and Tedi Casasanta

The Mopar Masters Guild would like to thank Mopar for sharing their valuable me and input with us during our discussions. We look forward to future discussions.

Continued on Page 23

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Continued from Page 22 As we reached the end of our 2nd day of our mee ngs, the general consensus was that we all wished we had more me to discuss business and share ideas. Our new format for our mee ng seemed to be a resounding success! With that, President Steve Hofer, in his final act as President, adjourned the 22nd Annual Mopar Masters Guild Mee ng.

Sunday January 26th, 2014 This day was spent visi ng a few of our Suppor ng Vendors on the Conven on Floor at NADA. Many members would be con nuing on the next two days for the Performance Group Mee ngs.

Continued on Page 24

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Continued from Page 23

Continued on Page 25

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Continued from Page 24

Continued on Page 26

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Continued from Page 25 Monday January 27th, 2014

2014 Chrysler NADA Service & Parts 20 Group It was another great turnout of some of the best Service and parts managers in the country. Our co-facilitators for this mee ng were:  Mark Beaton – Chrysler Academy – MBA Dealer Services  Tom Rice – Chrysler Academy – MBA Dealer Services They were joined by:  Jen Short - CIO, MBA Dealer Services Tom Rice welcomed all of us and gave us an update on the new 2015 Chrysler 200. Tom then covered a few housekeeping guidelines for the two days and reminded everyone not to be late coming back from a break. (Those who have a ended a Performance Group Mee ng understand why!)

Tom then went around the room and had everyone give a brief update about themselves and also oﬀering up their goal/plan that each of us would like to achieve this year. This info would be recorded by Mark Beaton for discussion points later in the mee ng. Here are some of those that were shared:             

Ge ng back to Basics Increasing Gross Personnel Team Morale/Culture Bigger Online Presence Diversify Wholesale Expense Control Accessory Business Magne -Marelli Market Share – Wholesale Customer Reten on Expansion Keeping up with Programs/Technology

Continued on Page 27

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Continued from Page 26

The agenda for the next two days: Day 1  Updates & News o Performance 20 Group Updates

 Financial Review o Service & Parts Financial Review/I-Exam o 2014 Financial Statement Pages Financial Statement Accoun ng Informa on Express Lane Accoun ng Review o Case Study of a Member Dealer Financials o Set Your Individual Objec ves

 Share An Idea Session o Rules located in the Agenda Page 2 o Moderator’s Choice Ideas from 2013 (As me allows)  Best Idea Session Day 2  Day 1 Wrap-up  Departmental Session Break-Out o SOP’s Process o Sales-to-Service & Parts Connec on o Employee Morale/Mo va on o Making Recall No fica on o Execu on of a Posi ve Customer Experience o Service & Parts Webpages/Social Media  Presenta on – How to Sell an Idea to Your Dealer

Continued on Page 28

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Continued from Page 27 We then went onto our Financial Reviews which covered a major por on of the first day. Following our financial reviews we began the “Best Idea” compe  Review Your Idea: o Idea – What was done? o How was it implemented? o What did it cost? o What were the results? o What were the pi alls? o What is your next step?

on. Here are the rules:

 Rate each idea on the provided form  Submit for scoring and tabula on Best Idea Presenters Were:

*Paul Allred *Susan McDaniel *DJ Cabrrera *Rod Krueger *Marvin Windham *Glen Hojnacki *Bill Davolio

Stateline CJD Bill Luke CJD Huﬃnes CJDR Yark CJD Benchmark CJD Milosch’s Palace CJD Security DCJ

Presenta ons were made, votes were cast and the results were tabulated. Winners of the Best Idea Presentaon for the NADA Super Performance Group Mee ng for 2014 were:

1. 2. 3. 4. 5.

Marvin Windham Paul Allred Glen Hojnacki Susan McDaniel DJ Cabrera

Day 2 of the Super Performance Group went according to the agenda with breakouts for Service & Parts followed by group interac on and problem solving. This concluded our 2014 Chrysler NADA Service & Parts 20 Group We look forward to seeing all of you next year at NADA 2015 in San Francisco!

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

THIS WINTER, CONDUCT VEHICLE CHECKUPS AND INCREASE INCREMENTAL SALES Build trust and loyalty - inspect and review checkup results with every customer. Vehicle inspection forms provide a simple format for building solid communication with your customers and offer a 23% increase in RO revenue, on average.

VEHICLE CHECKUP FORMS Give customers peace-of-mind with these Checkup Forms that detail every aspect of their multi-point checkup. It veriﬁes your promise to give customers a complete checkup every time.

VEHICLE

Choose from the following forms: Checkup Form - Classic SKU: MM080024FRM00

CHECKUP

ADDRESS STREET , ZIP CITY, STATE el

S MOTOR ANYTOWN HONE TELEP

Vehicle Year/Mod Service Advisor

Customer

VEHICLE CHECKUP

Mileage

ION

ATTENT

CHECKE

______ lbs Pressure ________ Wear Pattern ___ /32nds Tread Depth

TIRE LEFT FRONT ______ lbs

Pressure ________ Wear Pattern ___ /32nds Tread Depth

BELT3s

LEVEL

HOSE3sFILTE2 BELTS e

Power Steering

Full

Empty

Heater Hoses ng Hoses Air Conditioni

Hoses

AIR FILTER FILTER CABIN AIR & BLADES IELD WIPERS WINDSH Taillamps

Full Empty

BRAKE Full

G POWER STEERIN

Y BATTER

Power Steering

HOSES Hoses Radiator

Empty

ENGINE COOLAN

AMP3s N'sWIPER3sL sCOOLI

Serpentin Other

Full

FLUIDS MOTOR OIL

Pressure ________ Wear Pattern ___ /32nds Tread Depth

TIRE

VEHICLE CHECKUP POSTER

TIRE RIGHT FRONT______ lbs

UP CHECK TIRE VEHICLE RIGHT REAR ______ lbs LEFT REAR

Parking Lamps

LAMPS Headlamp Lamps

Empty

Turn Signal

Full Empty

ISSION

BATTERY

TRANSM

Full Empty

WIPER WASHER

CHECKUP

VEHICLE Motors Anytown Street 123 Main 2 248 555121

r Name

Mileage

VIN Number

VEHICLE

P CHECKU

/32nds

P PLUS CHECKU

ABOVE)

Left Rear Right Rear

STEERING

Left Front Right Front

ENTS COMPON

U-JOINTS

Spare Tire

Power Steering Fluid

Rear

N/A

SYSTEM

EXHAUST

N/A

nded.

nts which

N/A

Left Front Right Front

Strut

Hoses

y or recomme

AXLE BOOTS

N/A

NOTE: The

Vehicle Checkups

do not include

any

may be necessar

Tires

Wiper Washer Fluid

ent Date:

Appointm

NOTES: Brake Fluid Power Steering

Checkup

Fluid

l Front Differentia

Group LLC.

Chrysler, Jeep,

Performed

Dodge, Ram

By:

and Mopar

are registered

trademarks

Group LLC.

of Chrysler

Printed in

Rear Brakes

U.S.A.

Motor Oil

Air Filter

Headlamps

Hoses

Rear Suspension

Motor Oil

/32nds

U-Joints

Engine Coolant

Shocks/Struts

ion Transmiss Fluid

U-Joints

Air Filter

Taillamps

Battery Check

s Headlamp

____ L __________ ____ R __________ ____ C __________

Exhaust System

Right Rear Brakes

Right Rear Shock

Cabin Air

Right Front Wiper

Tire Right Rear Tread Depth

Filter

Right Front Brake Pads

Right Front Strut

/32nds

Right Axle

Group

Steering Components

Engine Coolant

Checkup Form - Illustrated SKU: MM080024FRM01

____ L __________ ____ R __________

Tire Right Front Tread Depth

Boots

/32nds

Notes:

Exhaust System

Belts

Rear Wiper

Taillamps

Cabin Air Filter

Battery Check

Transfer Case

Rear l Differentia

Rear Differential

Oil Change Interval Indicator Reset

Shocks

adjustme repairs or

/32nds

Spare Tire Tread Depth

Brake Fluid

Front and Rear Windshield Wipers and Blades

Full Empty

TIAL DIFFEREN

Conﬁdence and trust are WE’LL HELP KEEP two major contributors YOUR VEHICLE RUNNING SMOOTHLY. to maintaining long-term customer relationships. This detailed poster illustrates every facet of your multi-point ASK ABOUT OUR MULTI-POINT CHECKUP checkup, giving customers peace-of-mind and the satisfaction of knowing that they’re in good hands. Transmission Fluid

Front

Empty

R CASE TRANSFE

N/A

SUSPENSION

Full

Rear

Boots

Left Front

LISTED

REAR BRAKES

Front

Tire Left Front Tread Depth

Left Front Brake Pads

Wiper Washer Fluid

Left Front Wiper

Steering/ n Suspensio Oil Change Interval Indicator Reset

Tire Left Rear Tread Depth

Left Rear Brakes

Left Rear Shock

VEHICLE

ES ITEMS (INCLUD

SHOCKS/STRUTS

Left Axle Date

Custome

UP PLUS CHECK VEHICLE

FRONT BRAKES

and OK Checked future attention Will need e attention immediat Requires e Not applicabl

el Vehicle Year/Mod Phone R.O. Number

Want to pre-schedule your orders for Vehicle Checkup Forms for the upcoming months? It’s as simple as selecting the date you’d like your order to be placed. Keep in mind you will need to allow 2-3 weeks from the date you select for processing. Orders can be placed up to 6 months ahead of time.

ATE ATTENT

ES IMMEDI

REQUIR

FUTURE WILL NEED

D AND

PLUS

ION

VEHICLE CHECKUP

VIN Number

Date

RO Number

Phone Name

PLAN AHEAD AND PRE-SCHEDULE YOUR VEHICLE CHECKUP FORM ORDERS!

UP FILE U.S.A. PINK – FOLLOWPrinted in FILE Group LLC. – DEALER of Chrysler CANARY trademarks R COPY are registered – CUSTOME and Mopar Ram, SRT ORIGINAL Jeep, Dodge, reserved. Chrysler, LLC. All rights

VEHICLE

Checkup Form - FIAT® SKU: MM080024FRM02

Motors Anytown Street 123 Main 2 248 555121

Service & Parts

CHECKUP

Front Brakes

Transfer Case

Front Differential

Red = Vehicle Checkup Blue = Vehicle Checkup Plus

Axle Boots

Front Suspension

and OK Checked future attention Will need e attention immediat Requires e Not applicabl

Vehicle Year/Mod Phone R.O. Number Date

r Name

Mileage

Custome

VIN Number

VEHICLE

P CHECKU

P PLUS CHECKU

Left Axle

Tire Left Front Tread Depth

Wiper Washer Fluid

Left Front Brake Pads

Left Front Wiper Oil Change Interval Indicator Reset

Steering/ n Suspensio

Tire Left Rear Tread Depth

Left Rear Brakes

Left Rear Shock

VEHICLE

/32nds

Boots

Left Front

VEHICLE CHECKUP CONSUMER PAMPHLET

Strut

Battery Check

/32nds

Brake Fluid Power Steering

Fluid

Hoses Rear l Differentia

Transfer Case

Motor Oil Air Filter

Spare Tire Tread Depth

/32nds

Belts Rear Wiper

Engine Coolant

U-Joints ion Transmiss Fluid

Taillamps

s Headlamp

____ L __________ ____ R __________ ____ C __________

Cabin

VEHICLE P CHECKU

Motors Anytown Street 123 Main 2 248 555121

Right Rear Shock

Date r Name

Mileage

Custome

UNDERH VIN Number

UNDER

Tire Left Front Tread Depth /32nds

EXTERIO

Engine Coolant

Headlam

Battery Check

Boots

Exhaust System

CANARY

Group LLC.

– DEALER

PINK – FOLLOW-

FIAT is a registered Group LLC. of Chrysler U.S.A. Printed in

FILE,

trademark

R COPY, trademarks LLC. are registered – CUSTOME Chrysler Group ORIGINAL SRT and Mopar license by Dodge, Ram, used under Chrysler, Jeep, ion S.p.A., All rights reserved. & Corporate Communicat Marketing Fiat Group

Right Front Brake Pads

Hoses Left Front Brake Pads

Belts

Right Axle

/32nds

Tire Right Front Tread Depth /32nds

Suspens Steering/ truts Shocks/S

R CHECKU

____ L __________ ____ R __________

Tire Right Front Tread Depth

/32nds

CHECKU

ion

OOD CHECKU

Tire Right Rear Tread Depth

Right Rear Brakes

Notes:

VEHICLE

Right Front Brake Pads

Right Front Strut

Right Front Wiper

UP FILE

and OK Checked future attention Will need te attention immedia Requires le Not applicab

Vehicle Year/Mod Phone R.O. Number

Air Filter

Front Differenti

Right Axle

Boots

Air Filter Power Steering Right Front Wipers

Left Front Wipers

Fluid

Left Axle

Motor Oil Cabin Air

Washer Interval Oil Change Reset Indicator

Filter

Transfer

sion Fluid

Rear Differenti

Transmis

Tire Left Rear Tread Depth /32nds

Horn Inspectio

________

Right Rear Brake Pads

Left Rear Brake Pads

________

Inspectio Brake Light

Exhaust System

Case

U-Joints

Rear Wiper

Taillamps

Boots

Fluid Brake Fluid

________

Express Lane Vehicle Checkup Form SKU: MM050022FRM00

Tire Right Rear Tread Depth /32nds

Spare Tire Tread Depth /32nds __ ________ ________ ________ ________ ________ ________ ________ ________ Notes ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________

________ ________ ________ Notes ________ ________ ________ ________ ________ ________ ________ UP FILE ________ ________ ________ PINK – FOLLOWU.S.A. FILE ________ Printed in ________ – DEALER Group LLC.

________ ________ ________ Notes ________ CANARY ________ ________ of Chrysler ________ R COPY ________ trademark ________ – CUSTOME ________ a registered ________ Mopar is ________ ORIGINAL Reserved. ________ ________ LLC. All Rights ________ Chrysler Group ©2013

FIAT Express Lane Vehicle Checkup Forms SKU: MM080022FRM01

VEHICLE P CHECKU

Motors Anytown Street 123 Main 2 248 555121

Vehicle Year/Mod Phone

and OK Checked future attention Will need te attention immedia Requires le Not applicab

R.O. Number Date r Name

VEHICLE

Mileage

Custome

VEHICLE VIN Number

Left Front Wiper Oil Change Interval Indicator Reset

P CHECKU Steering/ on Suspensi

Tire Left Rear Tread Depth

Left Rear Brakes

Left Rear Shock

P PLUS CHECKU Left Front Brake Pads

Wiper Washer Fluid

Tire Left Front Tread Depth

/32nds

Left Axle

Boots

Left Front

Strut

Battery Check

/32nds

Brake Fluid Power Steering

Fluid

Hoses Rear l Differentia

Transfer Case

Motor Oil Air Filter

Spare Tire Tread Depth

/32nds

Belts Rear Wiper

Engine Coolant

U-Joints ion Transmiss Fluid

Taillamps

s Headlamp

____ L __________ ____ R __________ ____ C __________

Cabin Air

Right Rear Shock

Tire Right Rear Tread Depth

Right Rear Brakes

________

Group LLC.

All Rights

________

Right Front Brake Pads

Tire Right Front Tread Depth

/32nds

____ L __________ ____ R __________

Right Axle

Boots

__ ________ ________ ________ ________ ________ ________ ________ ________ Notes ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ in U.S.A. ________ LLC. Printed

________ Notes ________ Group ________ ________ by Chrysler ________ ________ UP FILE under license ________ ________ ________ ion SpA, used ________ PINK – FOLLOWCommunicat FILE ________ & Corporate – DEALER ________ Marketing CANARY ________ of Fiat Group COPY

________ Notes ________ ________ ER trademark ________ ________ – CUSTOM ________ FIAT is a registered ________ ORIGINAL ________ Group LLC. ________ ________ of Chrysler ________ trademark registered ________ Mopar is a ________ Reserved. © 2013 Chrysler

Right Front Strut

Right Front Wiper

/32nds

________

Filter

Exhaust System

This informative pamphlet highlights each aspect of the multi-point checkup, as well as the common wear items, reassuring customers that your professional, highly trained technicians have lived up to our promise of “A complete checkup every time.” Order a package of 500 pamphlets today. UNDERSTANDING UNDERST DERSTAND ANDING ANDIN YOUR VEHICLE CHECKUP. UP.

VEHICLE CHECKUP CLIPBOARD Don’t let a cheap clipboard harm your professional image. This clipboard is designed speciﬁcally for use in your busy service area. Made of durable plastic, it features a wear chart on the back so your Service Advisors can easily illustrate a service need and solution. The clipboard is a small item that can make a big difference.

Visit the Service Drive Store at www.dealers-mopar.com > Retail Tab > Service Drive Store to order your materials.

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

The right technology in the hands of your people. That’s your Edge. M O N T H

Appointments

Inspection

Lane

You told us what you wanted: An end-to-end service solution that does it all. Online appointments to the lane to lift inspection with no rekeying—plus integration with ServicePricing—in one ridiculously easy-to-use mobile interface that lets your staff and their customers feel good about their service experience. ADP ServiceEdgeSM gives you that Edge. An ADP study found that only 10% of consumers believe that dealerships are better than independent service centers at fixing vehicles. Read the results at adpdealerservices.com/youredge and then contact ADP to learn how ServiceEdge can help change this perception.

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

MORE PARTS SALES! When the #1 open OEM parts locator harnesses the power of a leading online shopping site, you win! We offer you an easy-to-use solution to list and sell your parts on eBay and 3DUWV9RLFH 'HVLJQHG VSHFLĂ€FDOO\ IRU 2(0 SDUWV PDQDJHUV LWÂˇV HDV\ WR XVH DQG DXWRPDWHG WR KHOS \RX JURZ \RXU SDUWV VDOHV ZLWKRXW DGGLQJ RYHUKHDG

/LVW \RXU SDUWV RQ 3DUWV9RLFH FRP DQG H%D\ &DOO RU YLVLW 3DUWV9RLFH FRP

PartsVoice | 713 Brooksedge Plaza Drive, Westerville, OH 43081 | 866.772.1850

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

An investment with a proven return. Elite EXTRATM is an investment that has a proven return. We’ve crunched the numbers using data from several clients and on average, most of our existing clients realized their return on investment (ROI) within the ¿UVW 7+5(( 0217+6 RI XVLQJ LW How do we do it? The EXTRA routing and tracking system transforms antiquated paper-based and phone call-dependent processes into DXWRPDWHG DQG LQWHJUDWHG WUDI¿F FRQWURO centers, increasing productivity for your dispatchers and drivers, while also reducing vehicle and fuel expenses.

Thank you for the hospitality MMG showed EXTRA at NADA. Our NADA Special is still good! Receive a reduced installation fee, PLUS 30 days of free driver fees if you sign up for EXTRA before February 28, 2014.

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

EAU CLAIRE DENVER | MILWAUKEE | OMAHA | SAN FRANCISCO | WASHINGTON D.C

2985 58th Street | Eau Claire, WI 54703 | 715.874.2985

1.888.484.8729

www.EliteEXTRA.com

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

m for

resour

ces

, pro

, SRT ge, Ram .A. p, Dodted in U.S Prin

and

.co r, Jee ction ysle LLC. nne ed. Chr Group rCo Repai Reserv ysler Rights s of Chr . All ark up LLC tradem r Gro istered Chrysleare reg

13 11/4/

Mopar

ou t

ÂŠ2014

BE T

rts fro

JMMJ t 1 FQBJ T (M S . & 5JSF DF BOE 3 t 0WF F PG 0 OUFOBO M -JO BJ t 'VM F PG . M -JO t 'VM

AUTH E N

S! LIVER G DE I DO HEM

ANCE

SZ re PSZ %FMJWF llision BOE 'SFF SUT *OWFOU SJFT TP ur co BUF O 1B DDFT All yo QU "DDVS $PMMJTJP UT OE " S 1BS BTT B PO JO SPN

ÂŽ

ard

rks of

ÂŽ

Check out Chry

61210_COL 9_F_FB.indd registe I are1 HEM par and , Mo , SRT Ram

ÂŽ

Reserved.

Chrysler,

ss ! M Order Ho

t Li ne : (800) 45 C O O S S B RO 3Fax: (801 6456 SH ) 553-59

M 68 PARTSPETITIVE AS by Yo ur S uc ce

Mon.â€“Fri . 7:00 a.m .â€“6:00 p.m Sat. 8:0 0 a.m.â€“5 . :00p.m.

e, Ram,

AS BRWOHASTâ€™H MOSSPETITIVES YOUR S. 0 . 3500 COM S 4175 W lley, UT 8412 West Va PART SRT and

Mopar

are regis

tered trade

marks of

Chrysler

Group LLC.

Printed

in U.S.A

0 Sat. 8:0

FIAT

a.m

has lon utation g been . When great truste you see and per d by col the Mo form as lision par rep 1 ai they sho W indd uld. Da llas Do dge is your sou rce for

B.indd

Mopar

Moss

Bros

Chec k out

43582_

Custom

_F_

ARTS

Mopa rRepa irCon nection .com . Chry for sler, Jeep

12/4/13

e, Ram

irConn

rved.

ection

Chrysler,

Jeep,

.com

Dodge,

ed in

for res

2013, Chry w wÂŠ .k c Mo 1 or sler Grou (616) par Pa3-1540 (2).indd FBm p LLC. 36 3-rts. Bu Weedd. All right d. 7:30 dodge. co 80 y them a.m m s reserved. Chry42 m. sler, Mo

ources

SRT and

Mopar

, promo

Jeep, Dodg

e, Ram

from Da

, SRT and

Mopar

llas Do

dge Ch

are regis

tered trade

marks

rysler

of Chry

sler Grou

ÂŽ

U.S.A.

Jeep.44644_MM05_F_RW.indd

www.kennga

Reserved.

and tec hnical

inform

R WEâ€™RE YOU

ation.

rffmopar.co

Mopar is

a register

ed tradema

rk of Chrysle HENTIC! r Group LLC. Magneti Marelli is ÂŠ201 Blvd. ia Beach 3 Chrysl a register , VA e KEEP IT AUT MOPAR. er Group ed tradema Dodg 234 52 rk of Magnet GET Rights i All DyLLC.ke Marelli Reserv S.p.A. ed. Chrysl GET REAL. er, Jeep, naâ€™s Van Dodge

, Ram,

sler Grou

in U.S.A

cord St. S. 1000 Con 5 MN 5507 St. Paul,

ÂŽ

ww w.galea

SRT and

ÂŽ

for resou

rces, prom

otions and

technical

Mopar

.â€“5:00

Chrysler

Grou Chrysler

p LLC.

All Righ

ts Rese

sler, Jeep rved. Chry

, Dodge,

and Ram, SRT

Mopar

Group LLC. oparAll Rights Rese 45449_C rffM on , Inc. rved. Chrys C9_F_R Find us .com/KenGa k of Facebook ler, Jeep W.indd bookis a registered trademar , Dodg face1 logo A. The Facebook

are regis

ema tered trad

rks of Chry

sler Grou

p LLC.

in U.S. Printed

e, Ram,

and Mopar

11:32 AM

3:09 PM

LLC. Printed

Call us today for the

ay Call us tod

Check out MoparRe pairConnec tion.com

ed in

U.S.A U .

Chrysler

Chrysler, Jeep, Dodge,

urg, PA

Gettysb

Atlantic

City, NJ

G G! ITIN MIN EXCES CO ery Area G s Deliv ANBean HFred re, MD

Baltimo

Dover,

dd 1

trademarks of Chrysler

ww by Yo Terrace W 101 en iv DrLenexa, KS 66215 is 14920 st

Mon

Check out

Order Hot Line: (800) 2281358 or (801 Fax: (801 ) 356- 4168 ) 356- 4160

All Rights

Reserved.

Group LLC.

Printed

in U.S.A

| 10 WH OLESALE M DE TRO REPS ITâ„˘, DIS TRIBU TED | HUGE DELIVE RY AR BY DA LLA S DODGE EA

Chris Messer, Publisher | DallasDodge _0114.indd 1

115 50 LBJ Order Hot Freeway, Dallas, dallaspdc.cLine: 866.833.727 TX 752 38 8 M-F 7-7. om Sat 7-5

rmation nical info ns and tech U.S.A. s, promotio Printed in r Group LLC. for resource arks of Chrysle

Only

2/10/12

Authe

Mop

in U.S.A.

3:28 PM

Group LLC.

ÂŠ2013

ntic M

oparÂŽ

Power

ve.co

s on a around in circle Tired of going ion repa MoparÂŽ collis on Authentic contact

wheels and t: spinning your Direc Parts 23-3610 45 8 6 (425) 25) 82 3-8 (4 : Fax m

DONâ€™S RAIR PARTS LE LESA Parts Exper03ts4 O H W A 98 opar

â€” fa st.

Chrysle

W M Your Kirkland,

o don.c w.rair mons Frwy ww 1024 S Stem 75067 Lewisville, TX ÂŠ2014 Chrysler

Group LLC.

up LLC

. All Rig

hts Res 4500 W erved. Plano Chrysle Plano Pk r, Jee , TX 750 wy p, Dod Line: 1 ge, Ram (866) 522-51 93 , SRT and Mo Fa 36 par are Mon.â€“ x: (469) 467 or (469) 467 registe -1655 Fri. -1699 red trad Sat. 8:0 7:00 a.m.â€“7 emark s of Chr :00 0 ÂŠ2014 a.m.â€“5 p.m ysler Chrysle :00 p.m . Group r Gro LLC. . up LLC Prin are 62457_ CC4_F _FB .indd

rks of

Order Hot

cmesser@10missions.com

912_Custom _F.indd 1

We are a Proud Supporter of the Mopar Masters Guild.

Mopar Masters Guild Magazine

train.

All Rights Re

r Gro

AM 12/4/13 11:39

ÂŠ 2014 Chrysler Group LLC. and Mop ar All Right a registeredare registered trademark s Reserved. Chry trademark s of Chry of Magn sler Grou sler, Jeep, Dodg eti Mare e Ram p LLC. Magn lli S.p.A. eti Mare lli is

SRT and Mopar

arÂŽ pa rts and me can maint ain et his expe his rideâ€™s ctation int . Only egrity Mop ar.

Those who thi nk au on pri thenti cing are c O.E ÂŽ aggre in for ssive a wake . MoparÂŽ quality pricin fende g on ov -up call. Fa parts rs, gri canâ€™t x a co er 10, lles, fas back comp 000 of mplet WHO cias, to Mo ete wi e estim the bump par. All th the Conta Ph: (8 LESALE ate to ers, lam most popu it afterm ct ou DIVI us an 00 lar pa ps, A/C r deale takes is an Fa ark d rt jus 1839 conden et x: (914) 967-52 SION numb t watch estim rship 98 ers ate, a Cen today as ouSaturd ) 961-43 few mitralsers and rad , including for pri r ay On 13 cing. hood Mo nu P iators ly: (9 s, n.â€“Fri lea 14 Yonktes anardkyoAurve nue ds you Sat. 8:00 . 8:0. 0 a.m.â€“5:00) 361-1508 ers, N desir â€“2:00 Y 1071 eto be the best. www.centra.m p.m. p.m. ala

P.M.

67703_ COL8_ F_FB.in dd 1

Dodge, Ram,

% % Call us &$ "# ! % today for th # # '!&# % e Mopar % # $% % %! # $ " #%$ part you ne ed '

651.224.6207 ext. 14 |

Chrysler, Jeep,

ÂŠ2014 Chrysl

ÂŠ2014 Chrysle r Dodge, Ram, Group LLC. All Rights Reserve SRT and Mopar are register d. Chrysler, Jeep, Chrysler Group LLC. Printed ed trademarks of in U.S.A.

AD PROGRAMS START AT $150 AND ARE 100% REIMBURSABLE Chrysler

Mo Sa

ve to Mall Dri 10905 S Au y, UT 84070 Sand

MON.â€“FRI. 7:00 A.M.â€“ 6:00 P.M. SAT. 8:00 A.M.â€“ 5:00P. M.

er Group LLC.

for re

Orde (800 Fax

n.com MoparRepairConnectio

LLC. All Rights Reserv ÂŠ2014 Chrysler Group of Ch are registered trademarks

1825 N. Univ Provo, UT ersity Pkw y 846 04

your reputati onâ€™s at stake, give your JeepÂŽ , Dodge, Chrysler, SRT ÂŽ custome Ram and rs combination the best of quality and value. Only Mopar ÂŽ parts are designed in accorda nce Chrysler Group with speciďŹ cations LLC for the quality you can count on and the value your customers demand.

Orde (800 (913

NEW CENTURY DODGE WHOLESALE PARTS

es s Ou r Su cc

AM 2/19/13 11:58

11/4/1

Order Hot Line: (801) 487-3625 (800) 876-6727 or Fax: (801) 484-6 840

LLC. Printed of Chrysler Group

of Chrysler Group LLC. Printed in U.S.A.

r Group LLC.

ÂŠ 2012, Chrysle

r are registered

Mon.â€“Fri. 8:00 a.m.â€“5:00 p.m. Sat. 8:00 a.m.â€“2:00 p.m. www.centralave.com

ÂŽ

Jeep, Dodge, Ram, SRT and Mopar are registered trademarks

lisio

wha Do you know ct yo actually expe o e, Ram JeepÂŽ, Dodg â€™s difďŹ . That condition Mop parts. Only

WHOLESALE DIVISION Ph: (800) 967-5298

Fax: (914) 961-4313 Saturday Only: (914) 361-1508

1839 Central Park Pa Avenue Yonkers, NY 10710 Yonkers

MoparÂŽ Col

Mopar Pe Right Fit. t yo

ÂŽ

Authentic

Call us today tod for the Mopar part you need â€” fast.

s a dragster! deliveringg Noâ€”itâ€™s Mop M ar parts our dealersh to your shop When you ip faster than call for Mop a 426 HEM ar quality, I! weâ€™ll ďŹ‚y past construct kryptonit ion to help e and you get the job done right.

ed tradem tion.com are register pairConnec SRT and Mopar Dodge, Ram, MoparRe Chrysler, Jeep, Check out reserved. All rights

-511883 Orde 38833-5 m 90077 ara.m.â€“6:0 ts.co . 0 p.m. -49 (80 0) 64422-4 ri. 8:00 sp p.m Mon.â€“F 3) . (91 ncdw a.m.â€“5:000 p.m. tionnn. rma a.m.â€“3:0 0 8:00 ww w. Sat. cal info ri. 8:0 â€“FFri. techni Mon.â€“ s and

are registered trademarks

Use Only

arks of Chrysl 131 Doy 01 er Group LLC. n, PA 189 Doylestow Line: Order Hot Collision 67 rris, -32 (877) 942 l Larry Mo Cal tomers New Cus er: nag Sales Ma 67 ext. 1420 -32 (877) 942 om ts.c . par 00 p.m www.fb 8:00 a.m.â€“5: Mon.â€“Fri. .

, PA

ÂŽ

Ram, SRT and Mopar

5:36 PM for oor reso urces, prom 45506 otions_GEN and1_H_W tech.indd nica1 l info Mopar are rmation. Stre red et tradem leregiste

lphia, PA

red

RO.

2:35

out Mopa rRepairConn promo 61210 tions and _GENection .com for 2_F_R technical resou d rces, informW.ind 1 ation.

Philade

/13

12/5

17950 Bu rt Street

We W so you ca DELIVER Mopar pa n deliver to your cu rts fast, stomers! Look â€” Itâ€™s a rockket! et! It Itâ€™s

Doylestown

urg, PA

Harrisb

SRT

Group LLC. All Rights Magnetti Marelli trademarks Reserved. Chrysler, of Chrysler is a registered Jeep, Dodge, trademarGroup LLC. Ram and Printed k of Magneti in Mopar Marelli U.S.A. are registered S.p.A. Printed in U.S.A.

BE THE H E

er, Jeep, Dodge , Ram and

term fte

6:00 MON.â€“FRI. 8:00 A.M.â€“ P.M. SAT. 8:00 A.M.â€“3:00

Ram,

4/22/13

â€” fast. Mopar part you need

t 2309 S. State Stree 84115 Salt Lake City, UT

ÂŠ2014 Chrysler Group

Check

ÂŠ2014

Mâ€“F 7:00 aa.m m. â€“ 6:0 SAT. 7:00 66:00 7:0 7:0 :00 0 .m :00 00 aa.m m. m. â€“ 55:00 0 pp.m . :000 pp.m .m m.

â€”fast. you need opar part for the M

in U.S.A.

reOEM

marks of

3/18/13

Group

Dodge,

P: F: (

Omaha, NE MON 68118 SAT. 8 4800 S. Only MoparChec k outcan parts La Mopmaintain arRepairC his rideâ€™s integrity Lake Or peer Road onnection and meet his expectation. .com ion, MI Only Mopar. for resource 48359 s, promotio P: (800) 33 F: (248) 1-9416 230-101 4 ÂŠ2013 Chrysle r Group LLC. www.PA All Rights Reserved. Chrysler, Jeep, LACECJ Dodge, Ram, .com SRT and Mopar are registe

Reserve

RT. RIGHT PA BUY THE MOPAR .

paar par mo tion and Mo Chrysler, J es,, pro Reserved. urcces , SRT All Rights KS esoour res Chrysler Group LLC. ge, Ram .A. ÂŠ2013 14 92 nexa, m for Dod U.S Le ion .co Jeep, ted in ysler, . Prin onnect d. Chr up LLC airC erveed. Gro Rep Resserv ysler Mopar Rights of Chr rks . All ck out Che up LLC tradema r Gro red Chrysleare registe ÂŠ2014

10:04 AM

Parts.c resour om ces, pro motions COMP ETITIVE and tec hnical PRICING Mopar rmation IMPinfoOR are regis tered trade TED. FRO

Jeep,

U.S.A.

ÂŽ

ers know parts, we prom your 1repa have neve r high indd -qua r lookedise that your F FB. lity Mopirs better. repairs ar WE will TRUC HAVE AND KS, 90 OVER 40 18 WH PART DELIV DEED D S ER OL O DIC D ICA IC CA SALLE EMPLOY Y ATTEED LES E SP D TO WIITTH W EE O PR TH TH EC IALIS S THE PRO OV OVID IDING IST BE BES S ST ST SE YO SER RV VICE U !

YOU SELL MORE MOPAR PARTS WE CAN HELP

SRT and

Rights

LLC. All

-4304

RMAN

ection. com for

Chrysle

us your price. Just send r at a slimmer n, PA arrt part parts rights lisiion repairr par , NJ your ÂŽ Collision Exercise Scranto Authentic Mopar the aftermarket. Sussex g against p ess ag pete Now you can spec h compete that NY weâ€™ll offer pricing sport, PA New York, t. William repair estimate and burg, PA arke Blooms perm arkett. to use Mopar Parts. r Su

Chrysler

ysler,

d. Chr

r Group

ÂŠ2014

ÂŽ

68368_RAD 22_F_FB.ind d

Daily Delive ry ted in

LLC. Prin

TO MA HERE K e

resou rces, promo and Mop tions ar are and tec regis tered hnica trade mark l inform s of Chry sler Grou ation. p LLC. Print

ÂŽ

r Group AR Chrysle S TODAregisteredÂŽtrademarks of par are Y! and Mo

sler, Jeep , Do Dodg dge, e, Ram , SRT

P.M.

are registe

in U.S.A.

3/6/13

Mopa rRepaair irC Coonnnne ecctitioonn.c Rights Rese .coom eserrved m for ved.. Chry

ÂŽ

E DODG TURY PARTS CEN LE NEW HOLESA 1st Terrace5 W 10 66 21 0W

Come se e RTS 35,000 our new supe ILITY sq. ft. w rm VAILAB arehou arket! se! SS . R LA A â€“C OF COU T MOP 39 F: (708) NTRYS WORLD E 352-287 9 . T RU S IDE R IC 5436 Da A 5 V P R O ns SE her Ro MON.â€“ Country LL M FRI ad TA side, IL S SAT. 7:0 . 7:30 A.M.â€“5 M IN 60525 0 A.M.â€“3 :30 Q.CO -4050 A R. . to visit our P :00 P.M P.MSScan Check O ORDER 20 DODGEH website! 841 out M 662 . Mopar UT PARTS 00) Y M RepairC Valley, UHH (8 ONLIN 8AMâ€“5P onn Â‡ 7ROO ) E Mo S, West ÂŠ2013

P: (800) 633

ess!

3-5968 80011)) 555 Fax: (8

Weâ€™re Your One-Stop Sou Authen entic Mop rce for ar Parts. When

ÂŽ

n. informatio

Printed ction.com r Group LLC. every pairConne arks of Chrysle goes into MoparRe red tradem are registe lity that of time, unlike n. Check out the qua SRT and Mopar ause of s stand the testr shopâ€™s reputatio Dodge, Ram, Chrysler, Jeep, brand bec Reserved. and you Mopar lity Mopar part All Rights e quality Qua trust the r Group LLC. People is produced. Donâ€™t sacriďŹ c ÂŠ 2012 Chrysle part thatrket substitutes. and rma afte enginesyou are s ďŹ lters, to ilable.. s and oilto stock the part it is ava y brake pad it. From huge inventor we make sure our why weâ€™ve got count on part, thatâ€™s d it, and You nee ssions, you canyou need the transmi for. We know le, it all looking ily availab all of your read s ar part s help answerOur goal is . lity Mop isor e the qua ted parts adv those parts fast trus w we hav you Let our ers get you kno Now thatdown to service.s delivery driv tomers. e your cus comes ns, and our part can serv questioe you, so you P: (708) 579-5 to serv

-1476 3500 M, SAT 4175 WMâ€“F 7AMâ€“6P 801) 988 Â‡ )D[ ( Hours: -0697 (801) 955 Phone:

ÂŽ

p.m. a.m. â€“ 5:00 Mâ€“F 7:00 p.m. a.m. â€“ 4:00 Sat. 7:00

p.m. a.m. â€“ 6:00 Mâ€“F 7:00 p.m. a.m. â€“ 5:30 Sat. 7:00

WEâ€™RE

ers th

Mill Way 1313 Grants BN "- #JSNJOHI

have one nsee to trusted sens sourcee all the fo your Chry parts you need for d for sler, Jeep Ram and , Dodgge, SRT e,

at Ou

12/4/13

t Line: Order Ho -3842 (888) 904

ÂŽ

LITY RTS PAR PA

ÂŽ

PARTS P: (757) F: (75 7) 498-2370 498 -22 28 ww w.h allchry slerdo MON.â€“FR dgejee SAT. 8:00 I. 7:30 A.M p.com .â€“7:0 0 A.M P.M. arks of

SRT Dodge, Ram, Chrysler, Jeep, in U.S.A. Reserved. Group LLC. Printed All Rights Group LLC. rks of Chrysler ed tradema ÂŠ2014 Chrysler are register

BIG 3! are the

Deliv

MOPAR. BU S! ETITORY THE RIGHT PART.

Af p Shop t at tthe HAS BEEN Noot arr BUILDING Y! EY! LLEY! QUALITY e MopHINCK r thBUY BUY BETTEyRfoâ€” MOTOR PA UNPARALLED fastt.. ket. Supe toda rmarâ€” RTS SINCE . at Our ll us you need water Blvd 1937! Shop Cathe rt Sh 2 11144 Still MN market. pa 5504 op After , atAOur Not at Lake Elmo Superm No arke t Line:t at City, UT 84115 Order Ho -2359 the Aftermar t. Street Salt Lake 2309 S State ket. inee::76-6727 tlin (888) 474 P: 1-800-8 r Hootl 3 or

s of Chry

Printed

Bros

W â€™re We â€™re You e-St eSource r One-S S op for Ge top Moparr nnuine Par Pa artts. Doesnâ€™t s. it make

red tradem

) 573-316 Phone: (800 -3875 573 edodge.net Fax:Â (586) nasvandyk

Galea

MOPAR ÂŽ

trademark

p LLC.

E MAT CAN PRIC

HALL DODG CHRYSLER E 315 2 Vir JEEP RA ginia Be M Virgin ach

PARTS. C MOPARÂŽ AUTHENTI SOURCE FOR

are regis

tered

Mooss

RIGHT PART

P: (800) 662 -4050 or (801) 955 F: (801) 988 -0697 -1476

for

urccee Sour 4175 W. 350 op So ttop to -0Sto r Onnee-S rts. S. pa You Weâ€™reWe st Val M p r Paion c Mo nntic ley at he ,tic â€™s at UT ionâ€™s ation Authe 841 putat 20 rereput enn your hen Whe W ler 8 PM Chrysler,

Succ Yo u r n by

EXPERT

ÂŽ

Mon.â€“Frri. g your stake stake,, give 7:00 a.m.â€“6: a m and Dodge, Ram Sat. 8:00 00 p.m. Jeep J ÂŽ , Dod h best the a.m.â€“5:00 rss the ÂŽ mers p.m. SRT custo quality ionn oof qua inatio combbinat Mo rÂŽ waiting in Onlyy Mopa e. Only line at nd value and ed Magneti ned de signe desig Marelli parts your shop, weâ€™ve are ar got the parts th componen to our inven e with parts youâ€™l danc ts for all accordanc l need vehicle make tory, providinginnworld to Nissan and LLC fix p up it. Grou Gro Gr Weâ€™ve adde l -clas le s, including many more Chryssler s main d thetenance . All price Hond for th ns fo a,iďŹ cat ions ion and repa Ford, YOUR SO catio d competitiv spe GM, Hyun peciďŹ ir elyspec c t dai, Kia, URCE FO andtyydeliv can coun you ered Toyota, ua yyo qquali R AUTH o ptly. your ueprom alue vvalue ENTIC on and the on ÂŠ2014 nd. n . mand MOPAR Chrysler Group deema mers dema LLC. All Rights custo c

p LLC.

MOPAR . BUY THE

MOST

0 a.m . Fri. 7:0 COM Mon.â€“ 5:00p.m a.m.â€“ t. 8:00 rive DRE PRICEPETITIVE5 S Auto MalUTl CA LI0ABLE Sa 07 SE 84 RV ICE, S LL OUR 1090 Sandy, MOP

y of Inventor rts. k a Huge Pa We Stoc thentic Moparr Aftermarket. Au Not at the

ÂŽ

tions

Chec k out

SRT

ler, Je

Chrys

Reser

p.m. .â€“6:00

youu t yo ts cts, ct uct roduc rod your produ ncee iin yo denc Mop Moparr ÂŽ co de thee Mopa ve conďŹ have beh d the ea behin en you hav dea iidea hen th t Whe of the ne of One O hatâ€™ss the Thatâ€™ y. On ty. m. That anty. them arrrrant d the s: b titiees: Paa Warr nties ndd behin i Parts and ain stand rtrain warr wa raaantie aarts war Powertrain parts ile Powe 0 Mile 000-M 000 ,000ivee reman iv sive /1000,0 /10 nsive ehhensiv rehen -Yearr/100 3-Yea st comppreh moost OE yâ€™s most tryâ€™s dustr ndus indus DUVSFE 3 B BOVGB products t $PWFST 3FN ) powertrain Relabel(RL FT S BMMPXBOD t /P nBU MBCP SF SFUVSO FF DP TMF GS t )BT UZ CMF XBSSBO ODF r et. t 5SBOTGFSB MMPXB ermaark PUMJOFerm UPXJOH B ODF I ur Sup ur Our Ou t 6Q UP p atTJTUB oBM BT DIOJD Sho t 5PMM GSFF UF ARTS at 1-866-OE-P U DPWFSBHF OE UIF CFT UIF CFTU " DVTUPNFST (JWF ZPVS

U.S.A

tion. informa

ve i D ri s is cces

an, Toyot

43582_ Custom _F_FB (2).indd

rysler

.indd F_RW

u Our S

4/5/11

l le 00 iile /100,00000-M r/1 r/ YYeaar/1 -Yea tyy nty nt par ÂŽ 33-Ye anty rrr rran arra ar Moppar Waarr The Thhhe M Parrtss Wa aiin Par rtraain oweertr Pow

_Q_RW. indd Dyke Ave 284 00 Van 1 93 MI 480 6 Warren,

Ram,

resou rces, promo and Mop tions ar are and tec regis tered hnica trade mark l inform s of Chry sler Grou ation. p LLC. Print

Chrys

â€“8 0000 onn., n Tue ue.,, Thhu 8:::00 p.m. pp. ur uur.r , FFri . 7:30 a.m.â€“6 :00 p.m .

N T To Hy yu K GM Fo r F Ho on d

Ram,

dge,

ep, Do

Rights

LLC Group

4 Ch

LOOK GE YOU OOD

, SRT

M No BUSINESS; SERV rtth ICE Dodge ďŹ eld P: (800) 99 IS OUR SALESM 9-9470 F:Ch AN. Ram (8oo 66se or ) 36Au 3-the 4280 w nti (616) 36 eld Ave en ids, M nuuee NE I 4499552225 5

11:41

, Dodg

. 6:00 p.m a.m. â€“ . Mâ€“F 7:00 a.m. â€“ 5:00 p.m SAT. 7:00

hnical

ÂŠ2014

ved.

ÂŠ201

0-70

ns.

7:00 aa.m .m. m.â€“ Sat. 8:0 .â€“6 â€“66:0 :000 pp.m 0 a. .m a.m.â€“2 m. â€“22:00 000 p.m.

res

d in tec Printe 115 50 tions and Chrysler Group LLC. LBJ Fre , promo s of Order eway ources registered trademark 12:0 Hot Lin | Dallas r are m for res 12/4/13 e: dallas , ion TX.co 75 23 Ram, SRT and Mopa pdc.com 86 6.8airC 33onn .72ect 78 ler, Jeep, Dodge,8 Rep | Mpar . Chrys out Mo All F 7-7. Sat

Check 7-5 LLC. p If itâ€™s ler Grou

ISS OUR

.com for

ÂŽ

FB (2). indd U Huge Deliver U Price y Area M U 10 W atching holesa le Reps

RepairC onnect ion

. All

M on 80 Tu es . 7: 30 a. Sa t. .â€“ Fr i. 7: m . â€“ 8: 00 8: 00 30 a. m . a. m . â€“ p. m . â€“ 4: 00 6: 00 p. m . p. m .

Group LLC O.E . speciďŹ c priced right. atio

ources A All Righ , promo ts Rese eserrved vedd. Chry tions and hryssler, sller, Jeep tec techhnic hnica , Dodg od e, Ram cal al in info nform orm , SRT rmaat SRT and ati tion. Mop opar ar are r regis tere tered err trade marks of Chry sler Grou p LLC. Print

ÂŽ

RIG

E . BUY TH MOPAR

Collllisio ion par ts

(800) 29 9(225) 92 9550 Natittio ionnw nwiide 6-57555 idee (225) 92 -557 Lo 2--99004433 occaal Faaxx robbie@ ie@salsb lssbur yd oddgeee.c .cooom Mon.â€“FFri. m Fri.

4:27 PM 11/19/13

Mopar

ÂŽ

ed in U.S.A

ÂŽ

â€” fast .

U.S.A.

MON SAT

et Stre State T 8 4115 9 S. 2 30 e Cit y, U Lak Salt

ÂŽ

r w con tte the righ and Mo dition. customersâ€™ chnic Mopar t ďŹ t, Chrysle al inf ss Bro are reg s has r, Jeep orďŹ nis and stru istered mah tio thetrad ÂŽ , Dod m in stoc t Aut ge or n. ctural emark k. hentic Ram veh s ofRig O.E. Chrhtysle now! icles t Fas r GroCall us t delivery collision par up LLC today. ts. ! . Prin t Ma ted in de to U.S.A. Chrys ysler t

CANâ€™T BE WRONG EN2_F_F

ÂŽ

Grou G roupp LLC. LL

43378_G

al structur ďŹ nish and Ram vehicles or right ďŹ t, ide the Jeep ÂŽ, Dodge Parts prov sler, Weâ€™ve added Repair omersâ€™ Chry Re air â€™ll need to fix it. ce Collision cust and rep MoparÂŽ to repair your today.

nan ts you Call us . mainte Kia integrity t now! n ition ve got the parwor cond Righ ld-class , Hyundai, new stock. weâ€™ to liked, GM ly. them in

line at your shop, ntory, providing da, For prompt Bros hhas ed s Hon ss s. inve ing Mo part deliver ting in to our includ collision ly and If itâ€™s wai Marelli parts makes, petitive s. entic O.E. icle ti tion com veh Auth t ed all Magne speciďŹ ca ! ents for more. All pric delivery p LLC O.E. y t Fast compon sler Grou and man t. e to Chry Nissan t Mad The ed righ parts pric Mopar Brand t Collision rep

MOPAR . BUY T

Check out

Ch sler Chry l

Printed in

ts. iirr Paarrts

Ce Brun nter Road swick , OH 4421 2 ) 46

(330

MOPAR DEALERS rks of Chrysle r Group LLC.

n Repa

ÂŽ

omnot integrit Repair y sParantsdpro to like to repair youion -ne vide

ysler, Jeep, Dodge, Ram

ted source for parts you all the need for youurr Chr ysler, Jee Dodge, Ram and pÂŽ , SRT ÂŽ cusstom tomers ? Thereâ€™s no nee d to sho p around becaus e Moparr ÂŽ has the right par ts at the right pric e.

ALL OF THESE for th s, s prom prr e Mopar part you need

0697 1) 95550 or (80 662-40 P: (800) 766 988-1447 F: (801) ÂŽ

Jeep, Dodg

68225_ RAD2 make sen 2_F _FB too hav se d 1 vee.ind one trus

363-154 -1540 540

oomot otion otions ion o s and an techn eechnical â€“5:00 p.m. ic l infor inform n orma ÂŽ . 8:00 a.m. ÂŠ2013 Chrysler Group LLC. All matio atio ation tion.. Rights Reserve M .â€“Fri Mon p.m. d. Chrysle a.m.â€“2:00 a.m r, Jeep, Dodge, ) Sat. 8:00 Ram, SRT 361 1508 ) 36141356_COL and Mopar are register Only: (914 1_F_FB.indd ed tradema (Saturday

Mopar ddedd e adde integrit Collision Rep

fix it. Weâ€™v ir y pair the parts youâ€™ll need totenance and repa to like to repair you air Parts provide

tom -new ta, yota, con the righ r cus -class main dai, Kia, Toyo , weâ€™ve got shop ersâ€™your Moss dition. t ďŹ t, ďŹ nis ding world Chrysle Hyun at provi Bros ng in line h andHonda, Ford, GM, r, Jeetory, waiti ptly. our inven p , Dod ding them structur If itâ€™shas ered prom in lli parts to incluge or t Aut andaldeliv neti Marestock. vehic hentic le makes, ely veh Mag etitivRam ht now O.E. coll ts for allRig icles t Fas Call usd comp ision par more. All! price m t delivery componen r.co paar a tod ts. Magn and Mopar ay. pa ! n and many mo t Ma Ram, SRT Chrysleerr Group LLC. by de to Nissa engarff p.md..Chrysler, Jeep,usedDodge, Chrysle under license :00Reserve t Collisio www.k r Group All Rights LLC..â€“6 a.m LLC O.E n parts Chrysler0Group . speciďŹ c ÂŠ2014 priced Fri. Gro7:0 :00 p.m. n.â€“ rk of Fiat right. atio Mo ed tradema ns. ÂŠ20114 ÂŠ .â€“5 is a register ÂŽ

70 70 orr (6 ((616 (616))

-42 -42

Collisi

MOS COM S BROS PARTSPETITIVEHAS

ÂŽ

F: ((86666) 6 363 36

0 80 8 0 or ((616 (616)) 363 ww 3 63--4 ww w.km w.k -42 428 km 288800 md mdodg d

ee.coom Wed W m ed.. 7:30 :30 a.m. â€“8:0 â€“8:000 pp.m p.m. . Mon onn., Tue. Tue.,, Thur Thu ., FFri. 7:3 7: 7:300 aa.m a.m. m.â€“â€“6: â€“6:0000 pp.m.

Marelli Magneti ay for the CChec fast.h k out Mo MoppparR Call us tod arReepair pairC Ca need â€” C Con onne llnect ectio ction usion.c nn.com .com comda part you to for ory reso resouurce rce rces,

NY 10710 ue Yonkers, ral Park AvenF: (914) 361-1508 1839 Cent 5298 P: (800) 967-

10905 S Auto M all Drive Sandy, UT 8407 0 ll Rights

K & M No rth t ďŹ ďŹ eelldd Dodge Ra m

oparÂŽ

t to know ecctt you yoouu to ar et e iclee erm eh yoouu kkn vveh ve e ark expe or SR exp Doo you af er aft SRTT ttua tuuuaally Ram or ctu mannyy enntic O.E. acct ac ee,, w thh ma the th ulltt wit Dooddgge dif ďŹ cuult ďŹ c ,D err aauuth onn pparts. ffer ffe off Jeeeeepp at s ddi aarr ccaann oof siion si issio isi lisi lis llis T atâ€™s coolli onn. Th ion iio itititio Moopppa M dititio co c nddi Onnllyy ss.. On ts. rtts arts pa part

you n eedâ€” fast. 3031

Weâ€™re Yo Chec k out ur Source One-Stop MoparRepairC forÂŠGe onne 2011, ction Chrysle ine r Gro .com IS OUR SA Mopar nu for re LESMAN. Parts. up LLC. All rights reserv soMo urce P: (800 (8 ) 9999 Doeesn pars,Col ed. Chr snâ€™t nâ€™tâ€™t it prlisio -94 9

410 100 00 P Pla llain inďŹ ďŹ eeeld ldd Aveennuue e NE Gra r nnd Rapid pidsss,, MI M 4495 9952255

tic M

rH Orde ) 87 (800 (8 Fax:

ÂŽ

OUR BUSIN ESS; SERVIC E

C PER FO

d 1

.ind F FB

then ly Au

ÂŽ

on s. . Part . h rÂŽ O.E Mopa rfect FinisThTheheeyy t? waannt? ler, le ssle FFiittt.. Pe sttom meerrss ysl yys rys om ir Chry ir the Rigght what yoyououurr cucustssto nneew --ne pair epa rrep re like-n

12/4/13 12:00

Use On

AM 2/19/13 11:58

MO M OPA OPPA ARR PA PARRTS TS IS

the M opar part

www .bruns wicka utom art.c om

n issa N is ta Toyo I ndA Hyu K ia GM d For da Hon

ÂŽ

Dodge,

DoChr ysler, you know wha t your cus actuall y expect tomers Jeep , want? you to Dodge, They repair Ram or conditio SRT veh their Chrysle n. Thatâ€™s r, parts. Onl difďŹ cult with icle to like-ne w man y Mopar can offe y aftermarke t r authen tic O.E . collisio n parts.

Chrysle

ss is D ri ve n

rces,

Call u s tod ay fo r

erved.

hts Res

All Rig

ÂŽ

O ur S uc ce

for resou

ÂŠ2014 ÂŽ

your urr per pperfo pe perf erf erfo rrffoorma orrman r nce weâ€™re here ce team, to help elp lp lowe low ower ower er your time and yyoour cycle cyc yycle incre inc ncreas cle l reeaas rease ase see your yyou our uurr pproďŹ t make roďŹ ts roďŹ rro ooďŹ ts. akes ďŹ ďŹ ts. kkes ts. ess sense s. s. It I just sens sense just st se to to get ggeett alllll your yoour ouur ur collis repai repa rep epa ccoll ion paaai pai air iirr parts p pa iion from fro room m a sing single sin LLC. ngle ng sourcce. so lee,, trust le, tru truste tr ruste of Chrysler Groupgle e Weâ€™r e. sted ed W Weâ€™ We Weâ€™re your yo our one-s are registered trademarks e re your on sstop one for Ram, SRT and Mopar orr alll the toopp shop top ssho sh ho he parts Chrysler, Jeep, Dodge, arts rt t ts s Reserved. you y U.S.A. ou o Rights in All ne nneed LLC. Printed eedd to Chrys Chry to repai hrysle r paa r rep re repa ysler, ÂŠ2013 Chrysler Group ler, er,r, Je Jeep epp

ÂŽ

MOPA R . BU Y TH E RIG HT PA RT.

ou n art y ar p Mop o

e for th day us to Call

Sat. et www.hufďŹ nes.n

shop our de Mopa faster alersh r quali cons than ip ty, we tructi a 426 on to Groupâ€™llLLC. ďŹ‚y pa HEMI st kry help ! rks of Chrysler you ge ptonit registered tradema Mopar are e and t the Ram, SRT and job do , Jeep, Dodge, ne rig Reserved. Chrysler Printed in U.S.A.

LLC. All Rights ht. Group PM Chrysler

E NTI

ÂŠ2013

ction.com

promotion er Group LLC. All s and techn are AMregistered Rights Reserved. ical infor Chrysler, trademarks mation. 10:37 Jeep, Dodge of Chrysl er Group 4/5/13 LLC. Printed , Ram, SRT and Mopar in U.S.A.

ÂŽ O. Right Fi t. Perfe E. Parts. ct Finish . Jeep,

pairConne

mons Frwy 1024 S Stem 75067 Lewisville, TX

DecreITase INGMING r Cyc XC S COYou Cyycle cle le TTim IncErea im ime meee;; GEse Your Bo Botto ttom tto tom tom om Lin AN Lin i e. e CH As a member of

Salt Lake City, UT 84115

2309 S State Street

P: 1-800-876-6727 0 p.m. Mon.â€“Fri. 8:00 a.m.â€“6:0 0 p.m. Sat. 8:00 a.m.â€“3:0

ERO.

W HAS IT!!!so you c e DELIVE HUFFINES an dLE RM MULTIP : DAILY eliv Order Hot Line or DELIVER er to oparÂŽ pa IES! Look â€” Itâ€™s rt your (800) 284-7902 a de custo s fast, (972) 434-1276 7:00 p.m. livering Mo rocket! Itâ€™s a mers drags par a.m.â€“ Whe 7:00 â€“Fri. parts ter! No n Mon. you ca p.m. ! to yo â€”itâ€™s ll for 8:00 a.m.â€“5:00 ur ÂŽ

BUY HINCKLEY!

BUY BETTER â€”

AUTH

LLC.

up r Gro

MoparRe

ÂŠ2014 Chrysl

ema red trad

7: .M .â€“ M â€“F 9: 00 A . S AT

Daily Del ivery Ava ilable!

ulev

a Bo

onic nta M geles, C E: 0 Sa LIN 1175 t Los An thentic OlyTAu Wes 1 Mopar Collision ER H Repair ORD ) 207-316:600 P. MM. . Parts. .â€“ 0 M P. 1 .M op ar (3 30 A 5: 00

Use On

17950 Bur t Street Omaha, NE 68118 P: (800) 6421524 | F: (402) 493Mon.â€“Fri. 1902 7:00 Sat. 8:00 a.m.â€“5:30 p.m. a.m.â€“3:30 p.m.

FORMANCE A UTH E NTI C PER

TI C PERF ORM

NCE

send us your slimmer price. Just repair parts at a ÂŽ Collision Exercise your rights Authentic Mopar the aftermarket. Now you can spec that competes against weâ€™ll offer pricing repair estimate and to use Mopar Parts.

pa pair

HE H

sing ma

PERFORMA

ce.

sour

AUTH E NTIC

ed , trust

our best price to give you So stop g? Weâ€™re ready parts pricin etitive we are. on aftermarket by how comp d in circles be surprised of ggoing aroun r parts. Youâ€™ll T Tired rÂŽ collision repai . th ntic Mopa Authe on Auth contact us today and ls whee i niiing your spinn

Those who think auth entic O.E. aftermark MoparÂŽ qual et on prici ng are in ity parts and just for a wak canâ€™t com watch as e-up call. pete with our aggr numbers Fax a com essive the , including plete estim hoods, fend pricing on over 10,00 and radia ers, grille tors lead 0 of the mos ate to us s, fascias, s you back t popular and your bumpers to Mopar. part desire to , lamp All it take be the best s is an estim s, A/C condense . Contact rs ate, a few our dealersh minutes ip today for pricing.

NCE

Check

PERFORMA

14 92 Lenexa

a erm Sup Our Afterm p at e Sho ot at th N

AUTH E NTIC

: tline or r Ho 83 Orde 38 3-51 07 .com (80 0) 64 2- 49 spar ts p.m. . ation (913) .ncdw a.m.â€“5:00 w inform cal w w Fri. 8:00 techni and Mon.â€“ par tions

GE DOD S TURY PART LE CEN ce NEW HOLESA 101st Terra 215 66 W 0W , KS

RMANC

M AN

NTIC P ERFO

AUT

FO R

AUTH E

day ed â€” ne us to Call rt you pa PE R NTIC

registe . All Rig red trad hts Res emark erved. Chr s of Chr ysler, Jeep, ysler Group Dod LLC. Prin ge, Ram , SRT ted in U.S.A. and Mopar

par are

, SRT

r Group

ted in

9/1

ÂŠ2014

Chrysle

U.S.A.

indd

LLC. All

Rights

Reserve

ge, Ram

p, Dod

r, Jee

ysle d. Chr

and Mo

ed register

tradema

r Group

Chrysle

Leaders in the Sale of Quality Mopar Parts

3 WAYS LOGISTICS CAN HELP DRIVE YOUR ONLINE BUSINESS E-commerce done well means offering the convenience online customers want while achieving the business growth you need. Logistics can help. 1) INTEGRATED SOLUTIONS UPS

2) FLEXIBLE OPTIONS Balancing

3) EFFICIENT GROWTH With one driver,

understands that successful e-commerce

customer expectations with delivery

UPS can pick up your ground, air and

is much more than completing a sale —

costs is a constant challenge for online

international packages at the same

it requires offering a seamless experience

sellers. With advanced shipping tech-

time, allowing you to spend less time

from ﬁrst click to delivery or even return

nology from UPS combined with our

on shipping and more time on growing

of a purchase. That’s why we bring

multi-modal transportation network,

your business. If your e-commerce

more to your e-commerce channels —

it’s easy to automatically match

goals include reaching new countries,

from technology providers in the

delivery speed to your customer’s

UPS can help put new distribution

UPS Ready Marketplace to demand

needs. And whether you need to ship

markets within your reach quickly,

planning expertise to fulﬁllment,

across town or to a new continent,

efﬁciently and with less capital risk.

tracking and returns — UPS solutions

we can help you get there with service

With over 1,900 facilities worldwide,

can help you stand out from your

to more than 220 countries and

sales growth could be just a phone

competition.

territories worldwide.

call away.

To learn more, call us at 800-567-9989 or visit the Chrysler MarketCenter site within DealerConnect.

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

“Gross labor sales are up 130%”

Randy Yockey Co-Owner Friendly Ford Roselle, IL

Premium Service Kit – a part of Reynolds Retail Management System.

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

LKQ Issues Aftermarket Wheel Recall, Focus is on State of Connecticut On October 30, LKQ Corpora on and Keystone Automo ve Industries Inc., collec vely known as LKQ-Keystone, ini ated a recall on a specific a ermarket replacement aluminum wheel, part number ALY63934U20N, iden fied on the inside of the wheel’s cas ng as ALY99435U20N, likely sold between September 1, 2010 and April 30, 2013. The recall is being conducted because of poten al defects that could cause the wheel to fail and which could, in turn, lead to an accident resul ng in serious injury or death. The recalled part is a 7-spoke wheel design, containing the TWC logo, and the inside of one of the spokes will reflect part number ALY99435U20N. LKQ-Keystone sent le ers to consumers and collision repair shops that purchased this wheel to alert them to the recall. The company will replace the wheel on consumers’ vehicles at no charge, and they have also informed shops that are aﬀected that the company will replace the part and reimburse them for the costs associated with this replacement. Thus far, the recall only seems to have aﬀected shops and consumers in the state of Connec cut, and Tony Ferraiolo, President of the Auto Body Associa on of Connec cut (ABAC), feels that dissemina on of informa on pertaining to this hazard is “extremely important to the consumer and the shop that installed this wheel. Na onal a en on to the poten al dangers of using inferior wheels is also important at this me since wheel failures such as this can result in serious injuries or death.” Though the specific reason for the recall has not been released, ABAC is trying to determine what prompted the recall. Shops that may have installed one of these wheels should contact their customers to inform them of the recall. Ques ons and concerns about the recall should be addressed with LKQ-Keystone’s Milford loca on at 800-330-3745. For general ques ons regarding this recall, please contact LKQ at 877-539-7322. Source: www.autobodynews.com

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Chrysler Sues LKQ Alleging Patent Infringement Suit alleges some aftermarket parts sold by LKQ Corporation infringe Chrysler design patents. LKQ believes suit without merit. On Thursday, January 16, Chrysler Group LLC filed a lawsuit against LKQ Corpora on and Keystone Automo ve Industries, Inc. in the U.S. District Court in the Eastern District of Michigan. The complaint alleges that LKQ and Keystone infringed upon 10 design patents owned by Chrysler covering Ram brand vehicles. As evidence that LKQ knowingly infringed upon Chrysler’s patents, the complaint cited LKQ’s 2012 10-K Annual Report that stated, “U.S. Patent and Trademark Oﬃce Records indicate that OEMs are seeking more design patents than they have in the past. To the extent that the OEMs are successful with intellectual property infringement claims, we could be restricted or prohibited from selling certain a ermarket products, which could have an adverse eﬀect on our business.” Lawsuits involving automo ve design patents started over nine years ago. In December 2005, a similar suit was filed by Ford with the U.S. Interna onal Trade Commission (ITC) claiming that certain a ermarket parts violate patents held by the automaker. Keystone Automo ve Industries, Inc. was iden fied as a respondent in that ac on. Ford’s patents were upheld and in April 2009, LKQ reached a deal with Ford to sell copies of Ford patented crash parts. Last November, the Automo ve Body Parts Associa on (ABPA) filed a lawsuit in the United States District Court for the Eastern District of Texas against Ford Global Technologies, LLC that seeks to have design patents for body parts ruled invalid. Chrysler is seeking a permanent injunc on against LKQ from further infringement along with an award for profits earned by the sale of parts covered by the patents, or Chrysler’s lost profits “…and/or a reasonable royalty and other damages arising from Defendants’ infringement of the Ram Design Patents, in an amount to be proven at trial, together with prejudgment and post-judgment interest and costs.” The complaint seeks triple damages and a orneys’ fees as provided by law. In a statement released Jan 20, LKQ states, “We believe that the lawsuit is without merit and will defend it vigorously. Moreover, the parts we sell that allegedly relate to these design patents represent an immaterial amount of our revenue. They represent less than one-tenth of one percent (0.001) of our es mated 2013 total revenue and less than one-half of one-tenth of one percent (0.0005) of our es mated total revenue for all the years since the first patent was granted (2009 through 2013). LKQ con nued referencing its agreement with Ford, “We have forged mutually-beneficial business relaonships with other auto manufacturers. As previously disclosed, we have had a license arrangement with Ford since 2009. The license arrangements allow us to sell a ermarket parts covered by certain patents in exchange for a license fee.”

Source: www.collisionweek.com

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

Maryland Reintroduces Insurer Parts Procurement Prohibition Legislation Bills introduced this week in Maryland House and Senate seek to eliminate insurance company mandated procurement processes. Bills also provide for “Genuine” parts for three years after manufacture. Bills prohibi ng insurance companies and their employees from specifying specific collision repair parts procurement processes were reintroduced in both the Senate and House of the General Assembly of Maryland this week. Senate Bill 487, sponsored by Senator John C. Astle and its companion House Bill 574, sponsored by Delegate John A. Olszewski, Jr., would prohibit “…a specified adjuster, appraiser, insurance producer, or employee of an insurer from requiring a motor vehicle repair facility to use a specific vendor or process for the procurement of parts or other materials necessary for the repair of a motor vehicle; requiring an insurer that issues or delivers in the State a policy of motor vehicle liability insurance that provides coverage for the repair of physical damage to the insured motor vehicle to authorize specified repairs to be made using genuine crash parts; etc.” Co-sponsors of the Senate Bill include Senator David Brinkley, Senator Richard Colburn, Senator Brian Feldman, Senator Katherine Klausmeier, Senator Mathias, Senator Catherine Pugh, Senator Ramirez, Senator Jamin Raskin, and Senator Norman Stone, Jr. Cosponsors of the House Bill include Delegate Charles Barkley, Delegate Conway, and Delegate Kramer The bills largely mirror House Bill 1375 that was introduced by Delegate Mark Fisher, a former repairer, during last year’s legisla ve session in Maryland. In addi on to prohibi ng insurers from requiring specific procurement processes, the bill also requires insurers to authorize “genuine crash parts” that are defined as OEM, or authorized to carry the name or trademark of the OEM, for a period of three years a er the date of manufacture. Last year’s bill required a five year period. Consumers can, however, authorize the use of a ermarket crash parts. The Washington Metropolitan Auto Body Associa on (WMABA) supported last year’s legisla ve eﬀort and will do so again. According to Jordan Hendler, execu ve director of the WMABA, the associa on has met with sponsors of the bills and par cularly supported what the associa on believes are the consumer protec on aspects of the legisla on. “For members of the Washington Metropolitan Auto Body Associa on these bills are about protec ng consumers,” said Hendler. “Our members are seeing more and more people are op ng out of rental coverage, so while any delays caused by insurance company parts procurement processes might not hurt the insurer, consumers will have to spend that money out of their pocket.” Addi onally, the three year period where insurers must authorize OEMs helps consumers and is similar to consumer protec on laws in other states. “Several other states have similar laws placing a ming restric on on a ermarket parts,” said Hendler. Continued on Page 43

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Continued from Page 42 The associa on had a lobby day scheduled last week to meet with representa ves about this and other legislaon. That mee ng was postponed un l next month due to inclement weather. Details will be release by the associa on shortly. “Repairers need to get involved with the legisla ve process,” said Hendler. “They can send a le er to their legislator asking for their support of these consumer-oriented bills. Yes, it does help the repairer in the end, but the reason it ma ers most is that it protects the interests of the consumer to be made whole a er an accident. Without it, they just simply are subject to insurer cost-containment tac cs that have no regard for subsequent harm to that consumer.” Source: www.collisionweek.com

An open letter to the Mopar Masters Guild: Here’s to hoping that you had a Joyous Christmas season and a Happy New Year celebra on. I want to take a moment to remind all who read this, managers, dealers, Mopar people, and vendors, of what a unique associa on this Guild is. There is nothing else that compares in the Auto industry. Any Parts Manager that doesn’t/hasn’t taken the opportunity to par cipate fully is truly missing out on ways to improve yourself and your job performance. The knowledge that gets shared through MMG is truly invaluable. When Chuck Hartle and Cy Yates first got together more than 20 years ago, they could not have imagined what this group would become. Most of you know me, but some do not. While I have been a member of MMG for fi een years, I have not been able to par cipate much the last 4 years. It is with sadness that I will be leaving this great group behind as I move on to a new posi on. Unfortunately, things have not worked out for me at my current dealership, Ryan Chrysler of Buﬀalo, MN. Beginning January 13, I am taking a posi on with a Mack/Volvo heavy truck dealer as Parts Manager. This will certainly be a change a er 30 years as a Chrysler Parts Manager. My wife, Sharon, and I have enjoyed the great friendships and business associa ons we have formed over 15 years. We count many of you as good friends and hope to stay in touch. I can be contacted at my home e-mail: olson3362@gmail.com. Hopefully, our paths will cross in the future. I’ll try to have a new “Ole & Lena” joke for you then. Best Wishes to all, Ole Olson Buﬀalo, MN Editor’s Note: Ole, I’m sure I speak for all of us when I say that we wish you nothing but the best in your future endeavors. You have been, and remain a true gentleman and professional. Once a Master, always a Master. Your friendship and humor will be missed. God Bless you and your family - DC

The exchange of information by like sized dealers in a non-competitive environment.

Jan - Feb 2014

2014 M MMG MG C Com o m m itte i t t ees es President Vice President Treasurer Secretary

Rick Cutaia Andy Reed Mark Skinner Susan McDaniel

Rick Hendrick DCJR - Charleston, SC Allen Samuels DCJ – North Richland Hills, TX Power CJD – Phoenix, AZ Bill Luke CJD – Phoenix, AZ

Marvin Windham Rick Monteiro Joe McBeth Paul Allred

Benchmark CJD – Birmingham, AL Jack Powell CJD – Escondido, CA Dallas DCJ – Dallas, TX Stateline CJD – Fort Mill, SC

Committees: Vendor Chairman

Paul Allred

Stateline CJD - Fort Mill, SC

Newsletter

Don Cushing

Bald Hill DCJ – Warwick, RI

Nada 2015 Planning

TBA

Membership

TBA

Finance Committee

Steve Hofer Rick Cutaia Mark Skinner Joe McBeth

Park CJ – Burnsville, MN Rick Hendrick DCJR - Charleston, SC Power CJD – Phoenix, AZ Dallas DCJ – Dallas, TX

ADP

Gerry Oaks Paul Allred Andy Reed Rick Monteiro

Baxter CJD – Omaha, NE Stateline CJD – Fort Mill, SC Allen Samuels DCJ – North Richland Hills, TX Jack Powell CJD – Escondido, CA

R&R

Rick Cutaia Susan McDaniel Marvin Windham

Rick Hendrick DCJR – Charleston, SC Bill Luke CJD – Phoenix, AZ Benchmark CJD – Birmingham, AL

Dan Hutton Paul Allred Steve Hofer

Tom O’Brien CJD – Greenwood, IN Stateline CJD – Fort Mill, SC Park CJ – Burnsville, MN

Dealer Tire

Susan McDaniel Marvin Windham Joe McBeth

Bill Luke CJD – Phoenix, AZ Benchmark CJD – Birmingham, AL Dallas DCJ – Dallas, TX

Elite Extra

Rick Monteiro Ken Kokoszka

Jack Powell CJD – Escondido, CA Christopher’s Dodge World - Golden, CO

UPS

Glen Hojnacki

Milosch’s Palace CJD – Lake Orion, MI

Tracy Industries

Mike Mulkins

Go Chrysler Jeep West - Golden, CO

GuidePoint

Mike Mulkins

Go Chrysler Jeep West - Golden, CO

Katzkin

Mike Gerber

Rairdon CDJ - Kirkland, WA

Executive Committee All of the above as well as:

Vendor Committees

OEConnection Snap-On

Mopar Masters Guild Magazine