605 Lending/FSST Management Services/ Customer Service Representative

Highlights: $17- $20 per hour Depending on Experience Monday through Friday Hours; Daytime 8 am 5 pm.

Weekends Off!, Day Schedules Available. Earn $1 extra per hour for Bilingual Spanish Speakers!

Generous Benefits Package: Health, Dental, Vision, 401 K and Life Insurance, 10 paid Holidays, Casual Dress Code

Job Summary: The Customer Service Representative is responsible for providing outstanding customer service for all 605 Lending Customers. This position fields incoming phone calls, emails and/or live chats from customers to address a variety of needs and follows up on voicemails and emails sent by customers as well as placing outbound calls to customers.

Education and Experience:

• High School Diploma or equivalent required.

• Minimum of 1 year experience preferred working in customer service in a call center environment.

• Must have excellent and professional verbal communication skills; required to speak with proper grammar, excellent enunciation, and a friendly tone of voice.

• Must have effective and professional written communication skills.

• Operates with a Customer Service mind set; identifies customer needs, adjusts approach based on customer needs, has a helpful and courteous attitud

• Handles all customer calls with a positive attitude; demonstrates initiative and creativity in identifying customer and business needs.

• Able to work in a fast paced and changing work environment.

• Ability to manage multiple tasks, effectively manages time, and prioritizes work responsibilities appropriately while maintaining attention to detail.

• Ability to calculate basic math (addition, subtraction, multiplication, division) without use of calculator.

• Proficient in typing and 10-key.

• Proficient in Microsoft Office Applications (Word, Outlook, Excel) and Internet Explorer.

Must submit to background check and pre-employment drug and alcohol screening. Email resume to steve.605l@fsst.org