10 Ecommerce key questions need to notask bepotential held up by fulfilment customs clearance partners When looking to outsource retail Since Brexit, the list of requirements fulfilment, finding the right partner is to move parcels between the UK and essential for you to deliver in line with EU has multiplied and with it the customers’ expectations. After all, increased risk of delayed deliveries and however great the purchase process unhappy customers. Add delays caused is, if customers are let down by the by Covid and you have a perfect storm delivery, their experience will be for online retailers. negative and this can be very costly. In fact, 72.5% of people will stop recommending a retailer after a poor delivery experience.
Contributor: Contributor: UKP Worldwide Holly Worthington
Knowing what to ask will help you to Savvy retailers needn’t put up with not only find a fulfilment partner to this. Instead, they can ensure their meet requirements, but one by that supplyyour chain avoids any obstacles also understands business andUKP choosing just one your business partner, Worldwide,potential to handle their growth. ecommerce facilitates future parcel business and manage the whole These 10clearance questionsprocess will help to customs foryou them. identify the most suitable partners to Supply chain delays caused by customs take care of fulfilment. clearance canyour be avoided by situating
customs clearance away from the border, 1. Can you integrate with my where the risk of bottlenecks are more likelyexisting to occursystems? from the build-up of
parcels being checked andcan duty paid A fulfilment partner simplify before onward delivery. operations by automatically fulfilling orderswe ashave they our are own placed At UKP Worldwide External Temporary Storage Facility on your website. However, for this awaytofrom the borderthey - in must leafy have be seamless, Buckinghamshire - where we process the right technology in place to on-site customs clearance for UK exports integrateThe with your inventory or and imports. process is pain-free. stock management systems. Retailers onboard to our Savvy parcel system and then they can simply upload parcel detailsyour fromexisting their desk or mobile as Explain processes, and when needed. We then complete find out how potential fulfilment the customs declaration for them, arrange partners can integrate with any duty payments to HMRC, obtain your systems and request a clearance and dispatch the parcels. demonstration wherever possible, The result forsure our retailers a fast to make they areiscompatible. customs process, in many cases completed any goods 2. Do youbefore understand my are shipped, and a supply chain that keeps moving. product offering? Fulfilment is much more than simply shipping packages. The type of products you sell will determine the types of packaging needed to protect them in transit, as well as factors such as refrigeration or shelf
International Shipping And Customs Made Easy Our eCommerce shipping service remains as flexible as it’s always been, offering you a suite of services to suit you and your customers.
life needing planning for if you are All shipment information is stored safely selling perishable products. and securely, and we retain a record for HMRC should our customers need it in Make sure the fulfilment company the future. understands the products that you Importing into the UK is just as simple. sell, as well as the implications of Retailers supply us with an electronic this, giving to ensure they can meetis being manifest us details of what your requirements. imported, including product description, quantity, sales value and information on how thefulfilment goods willcontract be arriving, as 3. Is the long-term? well as their origin country and UK final Before getting into any contract destination. With this information to with a fulfilment partner, hand we can manage customs it is clearance and release the goods important to understand how long for onward delivery. you are tied into using them for. Thisthat is particularly important if you The fact we have been working realise they are not a good fit and with HMRC for many years and know a thing or to two about customs rules wish terminate the contract. and regulations means we can really Having short-term agreements help our customers avoid the pitfalls that can be renewed, or operating of international ecommerce. Combine on a the month-by-month basis are this with flexibility of offering ourthe lower risk types of agreements. customers a range of international ecommerce solutions for shipping both high What value and low-value goods 4. is your accuracy rate?we hope you’ll want to partner with UKPW. Knowing a potential fulfilment partner’s accuracy rate can help you to understand how reliable they are. Make sure you request the accuracy rate based on the number of orders, rather than the number of boxes, as this can skew the percentages. 5.
Send us your packed goods
We apply final mile label
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Domestic and international shipping
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Tracked and untracked services
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Customs clearance
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Import and Export to and from the EU
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Postponed VAT Accounting
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IOSS
We transport goods
We clear customs
Goods Enter Postal Service
Goods Delivered to customer
What happens if there is an issue? Find out what happens in the case of an error. Points to discuss include how mistakes are rectified and
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