Beyond Skin: Transformations Built on Trust

By Louise May

Since opening its doors in 2014, Farrago Skin & Body has become one of Adelaide’s most trusted destinations for advanced skin health. At the helm is founder and skin expert Josie Caruso, whose vision was to create a clinic where results and relationships go hand in hand

With a focus on education, personalised care, and evidence-based treatments, Josie and her team have built a reputation for delivering more than great skin, they’ve built a community where clients feel truly supported on their journey to confidence and wellbeing.

Editor of Mocha Beauty Louise May, chats with Josie, as she shares her insights into Farrago’s growth, the philosophy behind the clinic, and what continues to inspire her work today.

Tell us about you and your journey in the industry (how it all began) andtell us about Farrago Skin & Body, and what makes it unique to others around you?

After years of managing day spas, skin clinics, and later working as a BDM for an international skincare brand, I saw what worked, what didn’t, and the gap that existed in Adelaide. I wanted to create a space that combined clinical treatments and medical grade skincare with genuine warmth and a client experience with a point of difference.

Farrago was born from that vision, a results driven clinic with a culture built on consistency, education, and care. What makes us unique is that we don’t just treat skin, we build relationships. Every client feels seen, heard, and supported, with treatments tailored just for them.

Your clinic has recently undergone a beautiful renovation. What was your vision for the new space, and how did you want clients to feel when they walk through the door?

The vision was always to create a space that felt calm, inviting, and elevated. Where clients instantly feel at ease and leave the busyness of life behind. Every detail, from the lighting to the textures, was designed to create a sense of comfort and care. When I relocated in 2020 during Covid, I was still a sole trader. Within 18 months, the business grew to a team of seven, expanding into the shop next door to create more treatment rooms. The renovation reflects that growth, a space that now matches the results, culture, and experience we’ve become known for.

Farrago is known for its knowledgeable and results-driven team. How do you nurture such a strong culture of learning and growth among your therapists?

Education is at the heart of what we do. I encourage the team to stay curious, share ideas, and celebrate learning as much as results. We don’t just focus on skills, we nurture confidence, passion, and the ability to connect with clients. By creating an environment where therapists feel empowered and supported, they’re motivated to keep growing.

That energy flows through to clients, who feel the benefit of being treated by a team that genuinely loves what they do. I often tell my team, “Skills can be taught, but passion and a willingness to learn cannot.” This mindset is central to the culture at Farrago and inspires our team every day.

What kind of training/ongoing development do you prioritise for your team to stay ahead in advanced skin health?

We prioritise advanced, evidence-based training, both through our brand and technology partners, and through in-clinic workshops where we review real client journeys. We also bring trainers into the clinic for hands-on learning and travel interstate for specialist education. This mix keeps the team inspired, confident, and ahead of the curve, so clients always feel they’re in the most knowledgeable hands.

You offer the full trilogy of INSKIN COSMEDICS brands - OCOSMEDICS, GINGER&ME, and INSKIN.CO. What inspired you to bring all three into your clinic? And how do they fit into your offerings?

Each brand plays a unique role: OCOSMEDICS delivers cosmedical, results-driven formulations, GINGER&ME brings mindfulness and selfcare, and INSKIN.CO offers a botanical, professional range perfect for young clients or those pregnant and breastfeeding.

Working with INSKIN has been a huge part of our growth. Their education, support, and exceptional products have helped us build trust with our clients. Having the trilogy means we can meet every need, from medical-grade correction to wellness and balance, to guiding younger clients away from TikTok trends and toward affordable, professional skincare they can rely on.

Many clinics promise results, but Farrago seems to go beyond that, delivering a premium and personalised experience. What do you believe is the secret to exceeding client expectations?

For us, it’s all about listening. We take the time to understand each client’s story, lifestyle, and goals, then tailor a plan that feels both personal and achievable. We don’t believe in cookie-cutter treatments. Every recommendation is bespoke and personalised. Exceeding expectations isn’t only about results on the skin; it’s about the trust and ongoing relationship we build with each client. From the consistency and care to the little details at every stage of their journey, that’s what makes the Farrago experience truly stand out.

You offer a membership program; can you tell us about this and how it helps clients?

Our memberships make skin care simple, consistent, and results driven. They’re tailored to specific skin conditions, combining treatments to target concerns and deliver the ultimate results. Clients can choose to pay upfront or via a weekly/fortnightly plan, giving flexibility and accessibility. Memberships also strengthen the therapist-client relationship. Instead of quick fixes, we focus on long-term goals, building trust, confidence, and real transformations. Members enjoy extra benefits such as discounts, priority bookings, full access to our private LED lounge, and much more.

What has been the most rewarding part of seeing Farrago evolve, from its early days to the renovated, refined space it is today?

The most rewarding part has been seeing the growth of the clinic, the loyalty of our clients, and the weekly consultations for new clients who come to us through word of mouth. It’s still incredible to think that Farrago started from a small room at the back of my house and has grown into the space it is today. Equally rewarding is the team I get to work with. They bring pride, passion, and dedication every day, and it’s been amazing to see how their commitment and loyalty has helped shape Farrago into a place that feels welcoming, professional, and results driven.

What’s next for Farrago Skin & Body - whether in treatments, technology, or business growth?

For us, growth is about being the best we can be. We’ll keep refining and elevating the client journey, investing in our team’s education, and introducing treatments that deliver meaningful, lasting results. We’re also currently working on a new marketing plan and have some very exciting initiatives that will elevate the client experience even further. We’re really looking forward to launching these soon, as the next chapter for Farrago is all about deeper transformations, stronger connections, and continuing to raise the bar for what a skin clinic experience should be.

@farragoskinbody