Beyond The Team Meeting: The Impact Of One-On-One Coaching.

By Elle Huempel

One of the greatest joys in our industry is seeing people grow, not just our clients, but also the individuals within our teams. We celebrate when someone finds their confidence, develops a new skill, or takes ownership of their role in a way that changes both their career and the business around them.

Over the years, I believe that this kind of transformation often happens in the most personal of settings: one-on-one conversations. While team training and group meetings are essential, it’s those moments of focused, individual guidance that create the biggest shifts.

When a team member feels truly seen, heard, and supported, something powerful happens. Their growth benefits not only themselves but also their clients, team, and the business overall.

BUILDING CONNECTION & REBOOKING BASICS

Our industry is built on a strong foundation, connection. Clients return because they feel cared for, listened to, and guided. Rebooking isn’t about sales, it’s about service. It’s about showing clients the value of returning at the right time to maintain their results. When I work one-on-one with individuals, I see how personal coaching builds their confidence to have those conversations authentically. It’s not about scripts or pressure; it’s about discovering the approach that feels natural for them. Watching a team member move from hesitancy to confidence in rebooking is so incredibly rewarding.

Retail As Aftercare

Retail is often seen as a challenge, a hurdle and then avoided. Many in our industry shy away from it, fearing they’ll come across as “salesy or pushy.” But when we reframe retail as aftercare, everything changes. Our clients trust us. They choose us for their treatments. It’s only natural that we would also guide them on how to look after that investment between visits too. When approached from this perspective, retail becomes a seamless part of their professional care. I love watching that shift take place, the moment someone realises they’re not selling, but that they’re educating, and in doing so, they’re building deeper trust with their clients.

TIME MANAGEMENT & EFFICIENCY

Our industry is busy. Every appointment is precious. Yet so often I see talented people overwhelmed by inefficiencies, losing time in preparation, struggling to structure their days, or rushing at the end of appointments.

What excites me is supporting individuals to see how small improvements can make a huge difference. A few minutes saved here and there can ease stress, open space for more thorough consultations for themselves and the business overall. After all, every 15 minutes matters!

OVERCOMING RESISTANCE & BUILDING CONSISTENCY

Change isn’t loved by all. We’ve all worked with people who resist rebooking, shy away from retail, or avoid new systems. I don’t see resistance as laziness, I see it as fear, uncertainty, or lack of confidence. Through individual support, I love being the support to work through those hurdles. Step by step, resistance turns into small wins and with consistency, those small wins build into forever habits. Watching someone go from avoiding a skill to mastering it is one of the most inspiring parts of this industry.

REVIEW, CELEBRATE & NEXT STEPS

Growth isn’t solely about forward momentum, it also requires moments of reflection. I’ve always been passionate about celebrating progress, no matter how small. When we acknowledge wins, individuals feel proud, motivated, and are inspired to keep going.

Taking the time to review progress and establish clear next steps strengthens accountability. It turns growth into a continuous process that drives meaningful, lasting change for both individuals and the business.

Why It Matters

Our industry is unique and personal. We don’t just deliver services, we create experiences, build relationships, and help our clients to not only look good but feel good about themselves, THAT, begins with the people on our team.

For me, there is nothing more rewarding than watching someone transform, not just in their skills, but in their mindset. Because when individuals grow, they don’t just change their own careers, they change the culture of the entire business and that’s what makes our industry so powerful! When individuals thrive, the whole business thrives!

By Elle Huempel @elle_business_coaching