Mobile Electronics January 2016

late at a shop—doing what all guys need to do which is getting the job done on time. The relationship we have, they feel like they can reach out to us and get a response.”

Wehmeyer believes that very few companies allow the senior people at the company to answer a tech support question, let alone founders of their respective reputations.

“We’re active on Facebook and in a lot of the 12-volt groups, and Andy is as well,” McNulty said. “As the gear was coming out, he was putting stuff up there and people were asking questions. It was a virtual training, and it was a continuous virtual training. I think there are actually two or three Andys; I would see something he posted at 7:00 a.m. Eastern time, and you would start doing the math.”

Audiofrog is on the West coast, while McNulty is on the East. “He is always offering solutions.”

McNulty went on to describe just such a situation. Using a set of 6.5-inch GBs,

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the installers ran into a problem where a minimum of ¼-inch of material was to be used for the mounting ring. In this case, they had about half of that thickness available. Consequently, the grill was being impacted by the surround of the speaker. A picture and a note were sent to Audiofrog, and within about two hours, the diagrams and manual were adjusted on the dealer forum.

“The fact that he’s always there to give an answer and willing to admit when things aren’t 100 percent perfect and take care of them immediately is kind of awesome.” McNulty stated that part of the reason they sell Audiofrog over other lines is the relationship they have with Audiofrog founder. “If we have an issue, we don’t call an 800 number, we don’t talk to some customer service representative. We talk to Andy. We talk to the guy that designed the speakers. When there are issues, we are immediately taken care of.”

Hopping Forward With the imminent arrival of CES, Biggs is looking forward to a chance to show off the newly released gear. “We just released the GS series. GS is our entry level … but not entry level. G series is an entry level sub. Everything is ready to ship now, and at CES we’ll have everything available. We’ll also have a demo car.” During the show, Audiofrog will be at the Residence Inn across from the Las Vegas Convention Center.

Many companies lay claim to an audiophile’s background. Others have tried (some in vain) to incorporate that aspirational attitude into a thriving business.

Audiofrog intends to meld their personalized form of customer service with a genuinely different approach to testing and product design, but their greatest hope is simply summed up by the president of the company. “What we want more than anything,” Wehmeyer said, “are enthusiastic retailers that want to see their customers smile.” 

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