Missouri Agent November/December 2023 by Missouri Association of Insurance Agents

November/December 2023 Vol. 32 No. 6

AGENT

MISSOURI

My unexpected path to insurance p. 18

INSIDE: Management system quandaries p. 9 Recycling is great. Not for passwords. p. 22

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contents missouriagent Volume 32, No. 6

Matt Barton Amie Hughes

Officers of MAIA

President Darin Banner, CIC, Bolivar President-Elect Dennis Luebbering, LUTCF, Jeff. City Vice President Matt Speight, AIC, AIP, Montgomery City Secretary-Treasurer Deena James, CIC, Manchester IIABA National Director Brad Greer, Creve Ceour PIA National Director Randy Smart, Marionville Imm. Past President Cansada Stark, CISR, CLCS, Rolla Board of Directors Region 1 Ross Ingersoll, CIC, Savannah Region 2 Clare Zanger, PPACA, CCHC, Hannibal Region 3 Holly Stark, Harrisonville Region 4 Mark Baker, Platte City Region 5 Rick Prather, Jefferson City Region 6 Tony Becker, CIC, CRM, Crystal City Region 7 Paul Carcagno, Arnold Region 8 Heath Greer, Creve Coeur Region 9 Eric Keller, CISR, Webb City Region 10 Richard Ollis, Springfield Region 11 David Hall, West Plains Region 12 Jeremy Anderson, Sikeston At-Large #1 Andy Reavis, Billings At-Large #2 Nick Brenizer, AIP, RWCS, Osage Beach At-Large #3 Jim Neuner, LUTCF, HIA, CBWA, Jefferson City Co. Rep. Dave Barrett, CPCU, CIC, Liberal Co. Rep. John Velino, Edwardsville, Ill. MAIA Staff Chief Executive Officer Matt Barton Chief Operating Officer Sheryl Van Leer Director of Insurance Services Theresa Flippin, AIP, CISR Director of Education & Events April Underwood Database Administrator Laura Berendzen Accounting Specialist Paula Wolken Customer Service Representative Hannah Wall Administrative Assistant Sherri Mistretta Marketing Coordinator Graham Garber Director of Government Affairs Larry Case MISSOURI AGENT (USPS 709-210) is published bimonthly by the Missouri Association of Insurance Agents, 3315 Emerald Lane, Jefferson City, Mo. 65109, Phone: 573-8934301. Periodical postage paid at Jefferson City, Mo. and additional mailing offices. MAIA does not necessarily endorse any of the companies advertising in this publication. Additional subscriptions are $30 per year. Address & Other Changes Notify Missouri Agent if you change your address, change your agency name, or drop or change producers (who are voting members of the association). Write to: Missouri Agent, 3315 Emerald Lane, Jefferson City, Mo. 65109 or email: maia@moagent.org.

In this issue From the President, “Difficult times"...................................................................... 5 My Turn, "Important legislative issues"..................................................................... 7 The Legal Side, “Management system quandaries"................................................. 9 Technicalities, “The three little pigs".......................................................................11 Errors & Omissions, "Carrier rehabilitations, receiverships, and liquidations – What is an agent to do?"........................................................................................................ 13 Technology, “Artificial intelligence and the future of the independent agent"..... 15 From the DCI, "Earthquake awareness" ..................................................................16 MAIA committees....................................................................................................20 Member Interest, “Recycling is great. Not for passwords.”......................................... 22 Missouri News....................................................................................................... 27 Agency News......................................................................................................... 32 Partner News......................................................................................................... 34 Staff Profile, "Hannah Wall".................................................................................. 37 Regulatory Actions................................................................................................ 38

Advertisers AMC Insurance Products...................... 14 Barton Mutual Insurance Company...... 4 Berkshire Hathaway GUARD Ins. Cos..34 BMI Company Inc................................... 28 Cannabis Insurance Wholesalers/One General Agency..................................... 29 Capital Premium Financing.................. 26 EMC Insurance........................................ 17 FCCI Insurance Group............................ 24 Grinnell Mutual...................................... 39 InsurPac................................................... 31 JM Wilson............................................... 27 Keystone................................................. 12

MAIA Events/Education........................ 23 Missouri Employers Mutual.................... 2 Missouri Rural Services Corp................ 10 NCMIC Finance Corp............................. 32 Risk Placement Services........................36 Stonetrust Workers' Compensation.... 35 Surplus Lines Association...................... 33 UFG Insurance.......................................... 8 Valley Insurance Agency Alliance........ 19 West Bend Mutual Insurance Co........... 6

POSTMASTER: Send address changes to Missouri Agent, 3315 Emerald Lane, Jefferson City, Mo. 65109.

MA spe IA cial co fo p. mm cus 20 itt : ee s

November/December 2023 Vol. 32 No. 6

Publisher Editor & Advertising Manager

Special Focus: Young Agents p. 18

AGENT

3315 Emerald Lane, Jefferson City, Mo. 65109 Phone: 573-893-4301 • FAX: 573-893-3708 Email: maia@moagent.org Internet: www.moagent.org

MISSOURI

INSIDE:

On the Cover: My unexpected path to insurance p.18

nov-dec2023

Management system quandries p. 9 Recycling is great. Not for passwords p. 22

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fromthepresident Difficult times

n our world today, we often hear option for their clients. I am so thankful for all “these are unprecedented times” our MAIA Partner companies, and we are so and, like many of you, as an fortunate to have them during this time. independent agent, I can honestly To my fellow independent agents, account say the term certainly applies to managers and CSRs, I know you’ve all been our profession in its current state. During my working long hours for many weeks trying to do almost 20 years in the business, I’ve never seen the absolute best for your clients, and I honor a market that changes daily and presents so and respect each of you for your hard work. many challenges for the agent trying to provide Collectively, you are the reason our industry is so the best quality service and products to their incredibly strong and will continue to be into the clients. However, that’s why I am so thankful future. Even though it doesn’t seem like things in for the independent agency system and the the market will change anytime soon, I just want opportunities it provides for us to complete this to encourage you to continue to do the work. We task. know insurance is I know we are all one of the top line"...it came to me how thankful being stretched to our item expenses for max right now with many of our clients I am to have the opportunity some of the highest and even though to make the most of a bad premium renewal they can sometimes situation for each of our increases in our history make matters more – if we’re even offered difficult because of clients..." a renewal at all – and the financial pressure Darin Banner, CIC this is certainly not an they’re experiencing, indictment on any of I thank you for your our carriers! They too are being presented with patience with them and your understanding of many challenges, including the increased cost of the difficulty this market is putting on them. replacing and/or repairing property due to rising Please know MAIA wants to be here to support costs of labor and materials, supply chain and and provide any additional items to help you available worker issues, and inflation. Automobile along the way, so please feel free to reach out to repairs have also increased due to several factors us. I’m reminded of the saying “calm seas don’t mentioned above as well as increased technology produce strong sailors,” and being in the storm in the vehicles themselves. The cost of medical simply makes us better at what we do in the care, the frequency and severity of auto accidents, end. and the litigation and settlements of those auto Did you know, according to the Big “I”, the accidents are all increasing at alarming rates first independent insurance agent was John and, just like all businesses, insurance companies Maynard Davis who started his business in must be profitable to exist. At the conclusion of a South Carolina in 1795 and, since then, the recent meeting in our office, I was thinking about independent agency system has certainly faced all the challenges in this current market and, while many challenges but remains steady by being almost being overwhelmed, it came to me how adaptable, resilient and strong, and by displaying thankful I am to have the opportunity to make community spirit and optimism by those the most of a bad situation for each of our clients representative of the system, and by, in most cases, providing a better alternative to I am confident that these their upcoming renewal. I was also thinking about characteristics will also the difficulty for captive agents in a market like carry us through this this and how they probably don’t have another most difficult time.

Darin Banner, CIC

nov-dec2023

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myturn Important legislative issues

uring the association’s recent if challenged in court by an employee. The Fall Roadshows, I had the agency owner would lose, and lose royally. opportunity to visit with Too many agencies have made the agreements hundreds of our members too restrictive, to the point that they would educating and discussing be deemed restraint of trade. That being said, legislation, regulations and proposals borne non-compete agreements remain a tool used with our federal and state lawmakers and by many MAIA members to protect their client administrative regulators. While I’ve never base, their largest business asset, and we been one to just accept situations in which I will continue to oppose this overreach by the believe I or my associates are being wronged, federal government. I seem to be filled with more angst every year Another example of the government when I research introducing a the topics that I proposal that "I suppose at least a want to discuss they believe during these annual in everybody’s majority of these are issues MAIA events. best interest is that can appreciate an What happened the revision of to mellowing out overtime pay advocate arguing for or with age? Oh, eligibility. This one against them." well. I suppose at has been proposed least a majority of numerous times Matt Barton these are issues over the past that can appreciate few years, and an advocate arguing for or against them. I while met with overwhelming opposition become more and more convinced with each each time, why not keep trying? While this passing year that governments are more and proposal would amend multiple areas of the more out of touch with the “everyday” citizen overtime pay eligibility, the two areas that are and the issues that are actually important to most notable are the increase of the salary them. Even worse, these governmental bodies, threshold for exempt workers from $35,568 in their grand belief that they know what’s per year to approximately $55,000, and best for us, initiate rules and regulations that increasing the highly compensated employee have the net effect of more burden than total annual compensation requirement assistance to those that they are supposed to to the annualized weekly earnings of the benefit. 85th percentile of full-time salaried workers Case in point are numerous issues that I nationally, which would be $143,988 per year presented during our Fall Roadshows. First is based on current data. the ill-conceived proposal from the Federal Inflation remains historically and persistently Trade Commission that would prohibit nonhigh, supply chains still struggle to keep up compete agreements, save for very limited with demand and businesses cannot hire instances in which they can be used. Now, enough workers to operate at full capacity. I will be the first to state that many of the Many businesses are not well-positioned non-compete agreements that I’ve viewed to absorb new labor costs that would be from member agents would not be defensible

Matt Barton

chief executive officer, MAIA

continued on page 24

nov-dec2023

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thelegalside Management system quandaries

and availability of data after the termination, dvancements in technology have there will be conflict. The termination provisions had major benefits to all of us, should describe at least these processes: even if we sometimes suffer the • The type and timing of the notice of frustrations of programs that don’t termination to be given by the agency always work correctly. Agencies • How long the relationship will be in runoff have been no different, and likely most notable mode after the notice and what services will in the advancements technology has allowed are still be available to the agency during that the various agency management systems that time allow more rapid transactions with carriers and • How the data owned by the agency can be better and more rapid record keeping, not to recovered or retained from the management mention the saving of space that used to bear file system for future use cabinets for keeping by the agency records. However, as "It's likely that most problems • Whether there are with every other use regarding the usage and any additional costs of technology, there availability of data will come for the provision of are precautions an the agency data and agency should take when an agency decides to how those costs will to ensure there will terminate the agreement be calculated and on not be unintended regarding a management what time frame consequences from the system." • The format in which use of the management data will be available Lew Melahn system. to the agency The use of a Any management system agreement that does management system, like much else an agency not address these issues will result in great angst does with technology, involves the use of by an agency contemplating termination of a data that comes from the agency’s input and management system for whatever reason. I know records. The first issue that any management that not all management system agreements system contract should address is who owns the address these issues in a meaningful way. If data. There are no circumstances under which it does not, it may be wise to inquire of your that should be in question; the data belongs representative with the management system to the agency. The management system only how that process will occur and how it can be records or uses that data, but it doesn’t create confirmed. That may be uncomfortable, but not the information, so any claim to the data itself as uncomfortable as the cases I’ve encountered should be clearly explained, although it’s difficult where the contract addressed none of the issues to imagine any way in which there could be a mentioned above and an agency desires to meaningful claim. Any claim of data ownership terminate the agreement for whatever reason. by a management system provider should be met I will grant that negotiation of unique terms in with great skepticism. a management system contract is likely to be a It’s likely that most problems regarding the difficult, if not impossible, task. However, if the usage and availability of data will come when contract doesn’t address the most critical issues an agency decides to terminate the agreement that could affect an agency, that may be an issue regarding a management system. Unless the to consider when selecting a system. contract regarding the management system has a

Lewis E. Melahn, J.D. Lewis E. Melahn is a practicing attorney who provides free legal consultation to MAIA members on a limited basis. He served as the director for the Missouri Department of Insurance from 1989-1993. You can contact Lew Melahn at 573-230-7200.

detailed process for termination and the control

nov-dec2023

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Public Entity and NonproÞt Insurance Missouri Rural Services Corp. Missouri Rural Services Workers’ Compensation Insurance Trust P.O. Box 104268, Jefferson City, MO 65110-4268 800-726-9304. www.missouriruralservices.com

technicalities The three little pigs

hen the three little pigs built their “fictitious name.” If you cannot find the business, houses, they found out that there either you do not have the correct name or the were some fundamental design business is not registered with the state. rules. Similarly, it is critical that Once you find the business, you will find that agents select proper materials and you can often access the documents showing its lay strong foundations so a wolf can’t blow the formation or the current listing of officers. For house down. corporations, you would get the officers and When building a commercial insurance board members. For an LLC, you will find the program, proper foundations contain clear and members. For a dba or fictitious name, you will precise answers to three find the actual owners. questions: It may be one or more 1. Who owns the individuals or another property? business. You will also 2. Who owns the find the status of the business? entity showing if it 3. Who owns the is a for-profit or notautos? for-profit and if it is in Insurance is based good standing. on the principle of If you do not have “insurable interest.” the correct name(s) That is to say that there listed as named insured, has to be a correlation your insured may between the property encounter a problem in and the risk of loss being the event of a loss. insured. Any person or Finally, you should Tim Wahl, CIC entity has an insurable determine who or interest if he, she or what entity holds it can be damaged by title to the vehicles the loss of the property. This is usually, but not and equipment. This will normally require that always, the owner. you examine the titles. More assessors’ offices You can check the ownership using several are putting this information online. Be sure to methods. You can ask the business owner. You examine contracts, lease agreements or other can check the web. Many assessors’ office records documents that may indicate who owns and is are online and indicate to whom a property is responsible for personal property. titled. Commercial insureds, such as corporations, Make every effort to double-check your limited liability companies or partnerships may be insured’s answers to these three questions. owners of legal entities. Most insureds do not give false information on Checking the ownership of a business is purpose. Rather, they do not appreciate how especially important. Businesses are required important showing the named insured or other to register with the Missouri Secretary of State. interests is to avoiding issues after a claim, be it a That information is available on the secretary’s property loss or liability claim. website (www.sos.mo.gov). Answer these three questions correctly, and Click on the “Business Services” button and rest assured that a commercial insurance program select “Business Search.” It will direct you to the will be unassailable. If you build a program Corporations Division and a link titled “Search without sound answers, the house will not stand. for a Business Entity.” There, you can look up Pesky wolf! a business by name, be it a corporation, LLC, partnership, or a dba or what is referred to as a

"Most insureds do not give false information on purpose. Rather, they do not appreciate how important showing the named insured or other interests is to avoiding issues after a claim..."

nov-dec2023

Tim Wahl, CIC

Gallaher Insurance Group

If you encounter any issues with policy forms, coverage gaps or problematic language, please report them to MAIA’s Coverage Advisory Committee so they can work on getting them corrected through their discussions with ISO, NCCI and ACORD.

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errors&omissions Carrier rehabilitations, receiverships, and liquidations – What is an agent to do?

ast week my Uncle August called the carrier's financial position and protect the me about a letter he received from insureds. his insurance agent advising him But sometimes the financial position of a carrier the insurance carrier for his farm is beyond repair. Then the rehabilitator/receiver has been placed in rehabilitation will petition the court for an Order of Liquidation. and he didn't quite understand what this meant. Liquidation, in simple terms, is bankruptcy. The The letter from his agent explained the situation official Order of Liquidation is an important and provided a few options about his current document for you to review as it will provide policy. "Just what does it mean the carrier is in details about how assets will be distributed to 'rehabilitation'?", he asked. "I've never heard of pay debts, transferring of claims to the state's this before. Should I be worried?" guaranty fund, when policies will be cancelled as Let's talk about what is the difference between well as time constraints to file new claims. rehabilitation, receivership and liquidation. What should an agency do if one of their Rehabilitation and carriers is impacted by receivership are judicial one of these orders? processes where a Each carrier situation "Let's talk about what is court appoints a is different. You need the difference between rehabilitator/receiver to read the court to take possession of order and any other rehabilitation, receivership assets and administer documents issued them under the for clarification. This and liquidation." court's supervision. can help guide you The insurance on what your next Annette Ardler, CPIW, DAE, commissioner or steps should be. Here AIAM director is generally are some steps you appointed by the court should consider: for this responsibility and they, in turn, appoint an • Run a list from your agency management individual(s) to handle the duties. Both are usually system to identify potentially impacted clients. because of an insurance carrier experiencing • Contact the clients to advise of the situation. financial stress, sometimes indicated by a drop Initial contact can be by telephone with a in their financial rating with a rating agency follow-up letter. (Be sure to document your (e.g., A.M. Best). The Department of Insurance files!) is charged with protecting its state's consumers • If there are other documents provided by through oversight of the insurance industry and the DOI/receiver that can be shared with the sometimes they find it necessary to intervene client, include them with your letter (example: with an admitted carrier who is experiencing FAQ, how to report new claims, etc.). financial stress and needs outside oversight to • Document any communications with the protect the current insureds. carrier/receiver. During a rehabilitation/receivership, the • Be ready with additional markets to assist carrier's assets are marshalled, liabilities are your clients. This is important if the carrier is reviewed to see what changes can be made, there placed in liquidation as you may have as little may be a moratorium on accepting new business, as 30 days to move their coverage elsewhere. claims can still be reported, and insurance • Does your client have any other policies that coverages are still in place. It is also common for may be impacted, such as umbrella or excess? the carrier's board of directors to be disbanded Keep this in mind if your client asks you to as they are no longer needed to oversee the remarket their policy. management of the carrier. There may also be changes in staffing with layoffs of management and/or other staff. This is all to help strengthen continued on page 26

nov-dec2023

Annette "Nettie" Ardler, CPIW, DAE, AIAM

senior underwriter & risk management expert, Swiss Re Corporate Solutions

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technology Artificial intelligence and the future of the independent agent

hat would you say is the most prominent theme throughout human history? Most people argue that conflict or culture defines humanity. Still, when we examine the entirety of human existence, we see one central point that outshines the rest: advancement. Each age of humanity has been defined by an innovation that changed the course of history forever. Whether it be the wheel, the invention of steel or the internet, humans seem determined never to settle for their current reality and are always rushing toward that next defining moment. We believe that the next defining moment is already here, and it has come in the form of artificial intelligence (AI). The floodgates are open, and in as little as five years from now AI will likely have significantly altered how we live and work. So what does this mean for insurance agents? Well, if history has taught us anything it is that those who properly implement innovative technologies are rewarded, and those that don’t either fade into obscurity or serve as a cautionary tale for why you shouldn’t blindly charge forward into uncharted territory. In this article, we explore how the emergence of AI could impact independent insurance agents and make the case for why agents should work to carefully implement this technology into their agencies’ operations.

First things first

The burning question that professionals of all stripes are asking themselves is “Can AI do my job better than I can and will it make my role obsolete?” Insurance agents are not immune to this line of thinking, but thankfully it is unreasonable to assume that machines will eliminate the need for human agents. Most consumers are not experts on the different types of coverages available and defer to the expertise of an insurance agent when navigating the buying process. While AI tools such as ChatGPT do a great job scouring the internet and organizing information to

nov-dec2023

answer a question, purchasing insurance requires trust, and consumers trust that their agent is qualified and capable of advising them on their potential risks and securing the right coverage for their needs. That level of trust is not easily transferable to an artificial machine (do you prefer navigating an automated customer service menu or speaking with a live person?), especially considering the nuance required to properly advise and service a client. As such, it is highly unlikely that consumers would ever prefer their risk profile to be assessed and managed by a programmable machine instead of a real person. No one knows what the future holds, but we firmly believe that no matter how sophisticated AI becomes, it can never replicate the interpersonal value and expertise provided by agents.

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On the bright side

With that being said, AI can potentially eliminate the need for agents to perform repetitive and mundane tasks and empower them to focus on where they provide the most value: advising and servicing their clients. How will it do this? Let’s take a look:

Customer service

The use of AI chatbots to answer basic customer questions is an increasingly popular feature that more and more companies are utilizing. These chatbots help companies stay connected to consumers and are especially useful outside normal business hours. For example, imagine a customer needing information about your agency’s renewal process after you’ve locked up shop for the day and your customer service team has gone home. Featuring an AI chatbot on your website that is capable of answering this customer’s questions will add value to your customer and in turn strengthen their loyalty to your agency. Even today, using AI to enhance your level of customer service can reduce service costs by up to 30%, according continued on page 25

missouriagent

fromtheDCI Earthquake awareness

Caty Luebbert

deputy communications director, Mo. Department of Commerce & Insurance This article expresses the official views and opinion of the Missouri Department of Commerce & Insurance, which may not necessarily be those reflected by the Missouri Association of Insurance Agents.

Follow DCI on social media Facebook:

@MissouriDCI

Twitter:

@MissouriDCI

LinkedIn:

Missouri Department of Commerce & Insurance

very October, the Missouri Department of Commerce and Insurance (DCI) joins nearly 2 million people in the 14 central U.S. states that a New Madrid Seismic Zone earthquake could impact to participate in an earthquake drill known as the Great Central U.S. ShakeOut. The New Madrid Seismic Zone is one of the most active seismic areas in the United States, averaging 200 small earthquakes annually. In 2022, 153 earthquakes occurred in Missouri. In 1811 and 1812, this zone produced some of the largest earthquakes in U.S. history. Another major earthquake in this area would be felt not only in Missouri but throughout the Midwest and would damage buildings and infrastructure in much of southern and eastern Missouri, including the St. Louis area. Geologists say there’s a 25% to 40% chance of another large earthquake occurring in the next 50 years. Experts say DROP, COVER, HOLD ON is the best protection from falling debris, which is the most likely cause of injury during an earthquake. Drill participants practiced this technique at 10:19 a.m. on October 19. If you experience a real earthquake in the future, remember these three simple steps: • DROP to your hands and knees; • COVER your head and neck with your hands and arms under a table or desk if you can; and • HOLD ON until the shaking stops. Like any other disaster, planning before an earthquake can help minimize some of the burdens an emergency brings. A discussion with family or friends is a great way to review your emergency plan and confirm you have properly secured items in your household. Missourians are also encouraged to consider earthquake coverage since it is not included in most standard homeowners or renters policies.

Despite the ongoing threat of earthquakes, a substantial and growing gap of earthquake insurance coverage protection exists in the area. DCI’s Insurance Market Regulation Division produces an annual report of residential insurance coverage in Missouri. The most recent data from 2022 shows earthquake coverage in a six-county section of southeast Missouri has dramatically decreased, falling by over 49% between 2000 and 2020, from 60.2% to now only 10.9%. The cost of earthquake coverage has also increased significantly, particularly in the highrisk area of the New Madrid Seismic Zone. Since 2015, costs have increased nearly 60% in the New Madrid counties. Since 2000, costs have increased by 891%. Although one of the likely culprits of the continuing decline is the sharply escalating cost of earthquake insurance in the region, a recent study conducted by the DCI, the National Association of Insurance Commissioners (NAIC), and the University of Missouri’s Disaster and Community Crisis Center found these to be the top three predictors of uptake in earthquake insurance: • Using agents to help make insurance decisions • Talking to friends and family about earthquakes • Confidence in having sufficient information about earthquakes The NAIC is hosting the second annual Central U.S. Quake Summit from November 13-14 at the Crowne Plaza in St. Louis to bring together leading voices in the insurance industry, regulatory industry, and government to focus on what needs to be done to “close the gap” on earthquake insurance coverage in the New Madrid Seismic Zone. Register to attend this event by using the QR code above. DCI is charged with protecting Missouri consumers through oversight of the insurance industry, banks, credit unions, utilities and various professional licensees operating in the state. For more information about the department, please visit our website at dci.mo.gov.

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specialfocus

YoungAgents

My unexpected path to insurance

he insurance industry is one of those careers that, for many people, is something they fall into; it isn’t really something they planned on. For some, like me, it is something I grew up in. While I sure learned a lot about the industry around the dinner table, riding in a car to appointments and other countless times that a family trip included a stop for the business, insurance was probably the last career choice I had in mind, that is until a switch flipped. That was around my junior year in college. Long story short, I ended up with a degree in insurance and risk management. I don’t recall exactly how many students were in that department, but it wasn’t many. There were two professors and most core classes in the major were only offered one semester a year. Needless to say, it was one of the smaller departments in the school of business at Southwest Missouri State University (that now dates me a bit), and you didn’t exactly perk other students’ ears up at a party when you said you were an insurance major! Straight out of college I worked in the catastrophe claims department for a very large national carrier. During that time, I was a desk adjuster, field adjuster and trainer over said

Kevin Bull chair, MAIA young agents committee, Bull Insurance Agency, Lamar

department. In those five years, I only met one other person with an insurance degree, although I had met hundreds if not over a thousand different employees of that company during that time. My involvement with MAIA didn’t start until after joining and purchasing my family agency. The agency had been around for about 20 years, but it wasn’t until I joined the folks at Valley Insurance Agency Alliance that I learned about MAIA. After my first conference, I was hooked. While it was great meeting with carriers, vendors, etc., it was the camaraderie that made me crave more. I immediately joined up to volunteer with the Young Agents Committee. Through my ongoing work with the committee, I learned about how MAIA is trying to get more people involved, especially newer agents and even college students looking for a career in the industry. Like many things in life, you get back what you put in. I would challenge anyone, from a new agent to a seasoned veteran, to find a spot to help within MAIA. Volunteer to work on a committee, to help staff a desk at an event, etc. I myself look forward to what the future holds for me within MAIA.

2023-2024 Young Agents Committee

Kevin Bull Bull Insurance Agency, Lamar Chair

Marissa Dirnberger VanGennip Insurance & Financial Services, Advance Chair-Elect

Cameron Oliver Gallaher Insurance Group, Mexico

missouriagent

Caleb Benner Premier Network, Liberty

Matt Phillips First Choice Insurance Agency, Poplar Bluff

Reed Black St. Joseph Insurance, St. Joseph

Jenna Voight Jenks/Long Insurance, Rolla

Brad Helton Liberty Mutual/Safeco, St. Louis

Colt Atwood Specialty Risk Management, Joplin Past Chair

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specialfocus

YoungAgents

Young Agents MAIA encourages young insurance professionals, licensed or not, who have been in the business less than five years or are under the age of 41, to become aware of and get involved in the activities and programs of the Missouri Association of Insurance Agents. Young agents who work for an MAIA member agency are automatically considered part of the Young Agents of Missouri Network. If you are a Young Agent and not already receiving information about Missouri Young Agent events, contact the MAIA office at 573-893-4301 or email April Underwood at aunderwood@moagent.orgto indicate your interest.

Young Agents Committee MAIA maintains a standing committee that consists solely of young agents. The Missouri Young Agents Committee

Build a solid agency that can withstand all market conditions.

believes in strength through involvement and offers opportunities for young agents to develop leadership skills, participate in legislative issues, train for sales and management needs and communicate ideas with highly motivated, sharp-minded people. The committee’s focus is to identify and develop the the next top producer in your agency, the next rock star CSR, the next manager or principal of your agency, the next generation of MAIA board members. Simply put, Young Agents are the future of what the insurance industry will be. We will strive to push the envelope of what the industry is and push it to what it can be. We hope to provide a network of agency and company peers with different backgrounds and experiences. Responsible agency principals should be asking... Who’s next in my agency?

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nov-dec2023

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committees maia '23-'24 Association Advancement Committee

Reviews, considers and plans opportunities for growth and revenue presented to and afforded the association. Makes recommendations to staff and board regarding those opportunities, ensuring continuation of consistent and sustainable revenue for the association. Chair Doug Clift, Arnold Insurance, Creve Coeur Darin Banner, Capstone Insurors, Bolivar Deena James, St. Louis Insurance Services, Manchester Dave Linhardt, Charles L. Crane Agency Co., St. Louis Paul Long, Ollis/Akers/Arney, Bolivar Andy Reavis, Missouri Insurance Services, Billings Josh Stafford, Stafford-Leavitt Insurance, Harrisonville MAIA Staff Liaison: Matt Barton

Coverage Advisory Committee

Researches and responds to MAIA members' and their insureds' questions and concerns regarding insurance policy coverages, terminology and interpretations. Chair John Higdon III, Arnold Insurance, Creve Coeur Sam Bennett, Harrison Agency, Columbia Ross Ingersoll, Ingersoll Insurance Agency, Savannah Deena James, St. Louis Insurance Services, Manchester Karen O’Connor Corrigan, O’Connor Insurance Agency, St. Louis MAIA Staff Liaison: Matt Barton

CSR Development Conference Committee

Organizes, plans and implements an annual conference for customer service representatives and other front-line employees in the insurance agency. Chair Samantha Aitkens, Harrison Agency, Columbia Tammy Bailey, MGI Risk Advisors, St. Louis Paul Carcagno, Southern Insurance Services, Arnold Stacey Eickhorst, Luebbering Insurance Agency, Jefferson City Keith Inman, Inman Insurance, Salem Hailey Rice, Varner Insurance Agency, LLC, Jefferson City

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Jenna Voight, Jenks/Long Insurance, Rolla MAIA Staff Liaison: April Underwood

Education Committee

Determines topics for the Risk Specialist Series and works with staff on what educational opportunities MAIA should be providing its members. Makes recommendations on topics and speakers used in education sessions. Chair Jon Stahly, WE Walker Lakenan, Cape Girardeau Ross Ingersoll, Ingersoll Insurance Agency, Savannah Justin McMahon, Charles L Crane Agency Co., St. Louis Tami Mills, Mills & Sons, Clinton Andrea Powell, Keystone, St. Louis MAIA Staff Liaison: April Underwood

Government and Industry Relations Committee Monitors, advocates positions and develops legislative proposals impacting members and their clients. Chair Heath Greer, Arnold Insurance, Creve Coeur Nick Layman, Smart Insurance Agency, Marionville Tami Mills, Mills & Sons, Clinton Jim Neuner, Winter-Dent & Co., Jefferson City Richard Ollis, Ollis/Akers/Arney, Springfield MAIA Staff Liaison: Matt Barton

Missouri Agents Connection Summit Committee Organizes, plans and implements MAIA's premier event. The Missouri Agents Connection Summit joins quality education with excellent networking opportunities. Chair Matt Speight, Scott Agency, Montgomery City Sandy Andrew, Andrew & Associates LLC, Lee's Summit Kevin Bull, Bull Insurance Agency, Lamar Dina Buxton, Charles L. Crane Agency Co., St. Louis Marissa Dirnberger, VanGennip Insurance & Financial Services, Advance Luke LeBlanc, Electric Insurance, St. Louis Paul Long, Ollis/Akers/Arney, Bolivar Dennis Luebbering, Luebbering Insurance Agency, Jefferson City MAIA Staff Liaison: April Underwood

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Political Action Fundraising Committee

Encourages members to support InsurPac through a presence at events as well as contacting members to solicit contributions. Chair Brad Greer, Arnold Insurance, Creve Coeur Randy Baker, TR Baker Insurance Agency, Kennett Belinda Brenizer, Hawkins Insurance Group, Edina Chase Brenizer, Hawkins Insurance Group, Edina Scott Brothers, The Insurancenter, Joplin Doug Clift, Arnold Insurance, Creve Coeur Heath Greer, Arnold Insurance, Creve Coeur Butch James, Charles L. Crane Agency Co., Chesterfield Dennis Luebbering, Luebbering Insurance Agency, Jefferson City Mitchell Mills, Mills & Sons, Clinton Brent Speight, Scott Agency, Montgomery City MAIA Staff Liaison: April Underwood

Small Agency Conference Committee

Organizes, plans and implements an annual conference designed especially for small to mid-size agencies to provide continuing education and information to help agents, as well as expand markets through a trade show. Chair Tami Mills, Mills & Sons, Clinton Kevin Bull, Bull Insurance Agency, Lamar Dorian Culver, Stafford-Leavitt Insurance, Harrisonville Vickie Goodin, Cannabis Insurance Wholesalers/ One General Agency, Oklahoma City David Hall, Ozark Hills Insurance, West Plains Nick Layman, Smart Insurance Agency, Marionville Kyane Marble, Hawkins Insurance Group, Edina Ryan Sanders, Rich & Cartmill, Ozark Christine Starr, MGI Risk Advisors, St. Louis MAIA Staff Liaison: April Underwood

Young Agents Committee

Promotes the local, state and national activities to attract young people to the insurance industry. Helps organize and plan the MAC Summit and creates opportunities for leadership development within MAIA.

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Chair Kevin Bull, Bull Insurance Agency, Lamar Colt Atwood, Specialty Risk Management, Joplin Caleb Benner, Premier Network, Liberty Reed Black, St. Joseph Insurance, St. Joseph Marissa Dirnberger, VanGennip Insurance & Financial Services, Advance Brad Helton, Liberty Mutual/Safeco, St. Louis Cameron Oliver, Gallaher Insurance Group, Mexico Matt Phillips, First Choice Insurance Agency, Poplar Bluff Jenna Voight, Jenks/Long Insurance, Rolla MAIA Staff Liaison: April Underwood

WHY JOIN A COMMITTEE? Get ideas for your own agency, network with other agents and owners, be the first to know about association news, have the chance to weigh in on new services that members need and help shape the future of our industry. Additionally, it is a great opportunity for new and experienced agents to learn more about the association. WHO IS ELIGIBLE? Any agent working for an MAIA member agency. WHAT IS INVOLVED? Most committees meet two to three times per year by conference call, at the MAIA office in Jefferson City, or in conjunction with an event. Committee members are encouraged to attend events that are related to their committee's specific focus. HOW DO I GET INVOLVED? Interested in serving on a committee or have questions? Contact April Underwood, aunderwood@moagent.org.

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interest

member Recycling is great. Not for passwords.

hese days we’re all overloaded with the number of accounts that require credentials, and remembering them is impossible. Using the same password for different accounts is tempting—like having one handy key that opens every lock you use. But reusing passwords is not the solution. Compromised passwords are one of the leading causes of data breaches, and reusing passwords can increase the damage done by what would otherwise be a relatively small incident. Cybercriminals know that people reuse credentials and often test compromised passwords on commonly used sites in order to expand the number of accounts they can access. For instance, if you use the same password for your work email as for Amazon or your gym membership (you know, the one you registered for right after New Year’s), a breach at one of those companies puts your work emails at risk. Reusing credentials is like giving away copies of the key that opens all your locks. You’re putting all of your data in the hands of the company with the weakest cyber security. Before reusing a password for different accounts, especially across work and personal ones, think of all the data that someone could get into if they got that credential. Here are some tips to help you avoid falling in this trap: • Use completely separate passwords for work and personal accounts.

Theresa Flippin

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• Avoid words that can easily be guessed by attackers, like “password” or “September2017,” or predictable keyboard combinations like “1234567,” “qwerty,” or “1q2w3e4r5t.” • Longer is stronger. Use passphrases rather than passwords. Passphrases could include several random words like “Highway owl purple elephant” or could be taken from favorite song lyrics or books. • Add some complexity with capitalization or special characters if required. “Fido!sAnAwesomeDog” is a stronger password than your pet’s name. • Just adding numbers or special characters at the end of a word doesn’t increase security much, because they’re easy for software to guess. • Avoid words like your kids’ names that could easily be guessed by coworkers or revealed by a few minutes of online research. • Answers to security questions are often easily found— your mother’s maiden name is public record—so pick another word for whenever that question comes up.

Cyber liability with Beazley Beazley offers comprehensive cyber coverage exclusively to MAIA members through a pre-rated program. If you qualify for the program, you will find significantly lower rates than other carriers, with very comparable high limit options. Beazley consistently remains in the top 10 cyber carriers. If you are interested in a quote, contact one of our insurance department staff.

Hannah Wall

hwall@moagent.org

nov-dec2023

UPCOMING EDUCATION

NOVEMBER 1 1 2

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CSR Master Class November 8-9, 2023 Hybrid | Jefferson City or Online

RISK SPECIALIST SERIES Cannabis Jan. 25, 2024 Hybrid | Jefferson City or Online Agriculture May 9, 2024 Hybrid | Jefferson City or Online

2 9 9 14 14 15 27 28

The technology upon which today’s business depends creates new exposures for our insureds. We will examine the most common first- and third-party exposures, including the laws concerning privacy and security of personal information and the effect they can have on our insureds. We will review some of the coverages available in the cyber insurance market and discuss things to consider when selecting a product.

March 5, 2024 Capitol Plaza Hotel, Jefferson City

SMALL AGENCY CONFERENCE March 21-22, 2024 Holiday Inn, Columbia

Commercial Casualty II Nov. 7, 2023 Online Agency Operations Dec. 12, 2023 Online Elements of Risk Management Feb. 27, 2024 Online

CIC Agency Management Dec. 6-7, 2023 Online Commercial Property Feb. 20-21, 2024 Online James K. Ruble Graduate Seminar April 10-11, 2024 Online

SCAN TO REGISTER

29 Leadership and Liability: Insuring Executive Risk 29 An Hour With Sam: The Policy's Position on Home-Sharing and How to Handle It 30 Agent's E&O: Defenses and Preventions for the Insurance Professional

DECEMBER 5 5 6 7 7 12 12 13 14 14

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Flood Insurance, FEMA, and the NFIP An Hour With Dave: Coverages That Keep a Business Income Loss From Bankrupting You Inflation and Personal Lines: Helping Insureds Understand Why It Matters and What to Do Ethical Dilemmas in Insurance and the Responsibilities of Agents Marriage, Kids, Money, Assisted Living and Everything Between: Home and Auto Exposures For Life Chris Amrhein’s “Adventures in Aging”: Medicare and Other Retirement Healthcare Solutions Commercial Property: Recent Changes and Crucial Concepts Mastering Business Income: Tools & Tips to Keep Insureds Flush An Hour With Nicole: Why Personal Lines Deductibles Always Confuse Insureds More Money, More (Insurance) Problems? Mastering P&C Coverage for the Affluent Market Cyber Coverage: Protecting Your Insureds From Hackers, Liars, & Really Bad Bots

Nov. 28 Cyber Coverage: Protecting Your Insureds From Hackers, Liars and Really Bad Bots

DAY AT THE CAPITOL

CISR

WEBINARS

Homeowners Deep-Dive: What You Need to Know About the Most Recent Forms Planting the Seed: Agent Strategies to Get and Keep Agribusiness Insureds An Hour With Nicole: Everything You Need to Know About Insuring Work-From-Home Exposures Claims That Will Convince Your Insured to Enhance Their Homeowners Coverage “Wait…What the #^&* Just Happened?!” Fourteen Personal Lines Issues To Know Before It’s Too Late Agent's E&O: Duties, Best Practices, Operations, Workflows, and Certificates All-Things Ethics: Agent Obligations, Standards, Authority and More An Hour With Dave: Fast Facts About Flood Certificates of Insurance and the Coverage Issues that Go With Them Chris Amrhein’s “Adventures in Aging”: Social Security & Other Retirement Income Solutions

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myturn

continued from page 7

associated with changes to the overtime pay regulations, and such changes would only exacerbate the difficulties businesses are currently facing. To be sure, the hundreds of business groups, both of our national associations included, do not oppose workers earning more and making a fair wage that appropriately compensates

More than an account. A relationship.

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workers for their skill and time. But we would propose a measured approach to increases in wages, as opposed to stark increases that would cause disruption to an already fragile economic stability. In yet another example of the federal government knowing what’s best for both citizens and businesses, some lawmakers are determined to pass data privacy legislation that would preempt state laws relating to the same and impose unclear and unworkable requirements upon insurance agents. Obviously, we as insurance professionals have a duty and requirement to take all precautions necessary to protect consumer information, considering insurance entities are prime targets for individual who would seek to obtain and use such information for nefarious purposes. However, this federal proposal is not the way to do that. We have concerns about this legislation and cannot support it in its current form for three primary reasons: 1) the bill would impose potentially unworkable requirements on insurance agencies, 2) this bill would effectively fully preempt state insurance regulation in the context of GLBA, and 3) it would require state insurance regulatory systems to enforce inappropriate federal regulations against state insurance licensees. Certainly, over the course of time, governments, both federal and state, have implemented valuable protections for us as citizens, consumers and business owners. But weeding through those proposals that seem to provide no valid protections and at worst actually threaten our livelihood, is yeoman’s work. If you’re not already involved in protecting your industry, what are you waiting for?

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technology

continued from page 15

to Entrepreneur. Imagine what that number will be 10 years from now as AI continues to advance. Additionally, companies such as Synthesia allow users to create AI videos that could potentially be used for employee training or continuing education purposes. It is important to note that AI chatbots are best used in tandem with your customer support team and should primarily be utilized when your team is unavailable (holidays, weekends, non-business hours, etc.) or as a fast reference for your team members when issues arise outside of their circle of competence. In our opinion, having a live person responding to customer inquiries is the preferred method (especially since being an insurance agent is a service-driven role), but when a live person is not available an AI chatbot can provide an acceptable level of support in the interim and is certainly better than no support. Remember, AI should not replace your customer service staff but instead work in tandem with them to increase the amount of value your agency can provide to your customers.

Underwriting

AI and machine learning (ML) technologies are already transforming the underwriting process by improving data collection and risk assessment methods. For example, instead of relying on potentially inaccurate data provided by customers on an application, insurance companies are beginning to utilize technology that can automatically gather data through many different sources and more accurately discern the level of risk present in each policy. According to management consultancy McKinsey and Company, by 2030 underwriting processes will be almost entirely handled by machines and most policies will be quoted instantaneously. This removes the need for underwriters to handle repetitive tasks such as data entry and allows them to focus their energy on handling complex submissions. These innovations will be groundbreaking for carriers and brokers. However, independent agents stand to benefit as their customers receive increasingly accurate and error-free assessments of their

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risk profiles and instant quotes on most policies, allowing agents to focus on other value-add items such as product education and customer retention.

Claims

Claims processing can be a tedious task that requires hours of investigative work and the examination of countless documents. McKinsey and Company estimates that by 2030, AI and ML will play a significant role in the claims process with nearly half of all claims being fully processed without human oversight or intervention (Lemonade already handles half of their claims via AI and recently set a world record for processing a claim in just two seconds). What does this mean for agents? Well, less time focusing on data collection and information sharing with carriers and more time providing support and counsel to their customers. AI will never be able to match the interpersonal touch of a live agent, and using AI and ML to eliminate tasks such as data collection and information sharing allows agents to focus their efforts on ensuring their customers have the guidance needed to properly file their claims.

A pivotal moment

AI has already proven itself capable of enhancing customer support, underwriting, and claims processes. The technology is here to stay and will only become more prevalent over time. The way we see it, insurance agents have three options for how to respond: • Reject its implementation and become the equivalent of an agency still using a typewriter in 2010. • Rush to implement the technology without cause or consideration and watch it blow up in your face. • Identify the areas where AI can increase efficiencies and cut costs and meticulously implement the technology over time. The key to mastering the age of AI is to choose option three. If you don’t, you may be overtaken by competitors that are more efficient and provide more value to their customers.

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errors& omissions

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• Any newly quoted policies should be reviewed for coverage differences. You need to advise your client if there is a change in limits or deductibles or if there are coverage reductions. As a Swiss Re Corporate Solutions insured, you have access to sample client letters on the E&O Guardian risk management website (eoguardian. com). These letters can be customized for the carrier's circumstances and help provide the client file documentation. There are also sample procedures for these situations available in the sample procedures manual also available on

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the E&O Guardian website. Remember that documentation is key to your defense should an E&O claim develop. Three things you should not do during these times: • DO NOT offer to pay any outstanding (or new) claims for your clients. • DO NOT offer to refund unearned premium if their policy is cancelled mid-term. • DO NOT rely on the rehabilitator/receiver to contact your clients on your behalf. Communication with your clients about any changes in their carriers is key to strong client relations. Using the sample letters from the E&O Guardian website can help you keep your clients informed of the financial situation with their carriers as well as their coverage options. This demonstrates you are looking out for their interests by doing all you can do to protect and inform them. This article is intended to be used for general informational purposes only and is not to be relied upon or used for any particular purpose. Swiss Re shall not be held responsible in any way for, and specifically disclaims any liability arising out of or in any way connected to, reliance on or use of any of the information contained or referenced in this article. The information contained or referenced in this article is not intended to constitute and should not be considered legal, accounting or professional advice, nor shall it serve as a substitute for the recipient obtaining such advice. The views expressed in this article do not necessarily represent the views of the Swiss Re Group ("Swiss Re") and/or its subsidiaries and/or management and/or shareholders. *Annette "Nettie" Ardler, CPIW, DAE, AIAM, is a Senior Underwriter & Risk Management Expert of Swiss Re Corporate Solutions, underwriting insurance agents errors and omissions coverage. She has been a licensed agent for over 30 years with a specialty in professional liability insurance. Nettie has taught classes in risk management, ethics, and laws and regulations. Copyright 2023 Swiss Re

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missourinews Charles Symington becomes Big “I” president & CEO Charles Symington is the new president & CEO of the Independent Insurance Agents & Brokers of America (the Big “I”), effective Sept. 1, 2023. Joining the Big “I” nearly 20 years ago, Symington previously served as senior vice president for external, industry and government affairs. Last September, he was promoted to executive vice president and selected to succeed the retiring Bob Rusbuldt as president & CEO. “The Big ‘I’ is proud to have such a dedicated and experienced leader at the helm,” says Big “I” chairman John Costello of USI Insurance Services in Rochester, New York. “Charles has spent many years fiercely advocating on behalf of the independent agency channel and is wellattuned to the needs of independent agents and brokers across the country. The Big ‘I’ executive committee and board of directors look forward to working with Charles as he takes the Big ‘I’ to new heights.” Symington joined the Big “I” in 2004 on the government affairs staff. He has been regularly recognized by The Hill newspaper as a top

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2023 JM Wilson Missouri Agent OUTLINES.indd 1

lobbyist in Washington, D.C., and has been a key leader in many industry coalitions on Capitol Hill, advocating on issues important to Big “I” members. Under Symington’s leadership, the Big “I” has had numerous legislative wins, including securing substantial small business tax relief, defending a modernized state regulatory system for insurance, preserving the Federal Crop Insurance Program and National Flood Insurance Program, and extending the Terrorism Risk Insurance Act (TRIA). “Independent insurance agents are a critical piece of our nation’s economy with their tireless work serving their communities and protecting the livelihoods and property of their neighbors,” Symington says. “It is an honor to continue my work at the Big ‘I’ on behalf of our members in my new role. As we provide resources, support and advocacy for independent agents through the challenges and opportunities ahead, I look forward to working together with the many dedicated leaders in our industry to improve and protect the independent agency channel and the many customers it serves.” Before joining the Big “I,” Symington served as a senior counsel with the U.S. House of

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missourinews Representatives Committee on Financial Services from 2000-2003 where he focused on insurance issues. During that time, he was actively involved in drafting TRIA in 2002 and other significant legislation. He also worked as a majority counsel for the House Committee on Energy and Commerce, concentrating on health care policy and oversight. Symington worked in the private sector before his time on Capitol Hill, first as an associate attorney with Drew, Eckl & Farnham in Atlanta, specializing in insurance defense litigation, and then as an attorney with the firm Matricardi & Moylan in Springfield, Virginia. Symington graduated from the University of Virginia with a bachelor’s degree in history and graduated with a Juris Doctorate from Emory University, School of Law in Atlanta. Symington is a past chairman and vice chair of the National Down Syndrome Society (NDSS) and served on the NDSS board from 2014-2022.

2024 Partner Program It's time to submit your pledges to be an MAIA Partner for 2024!

Partner program benefits include: • Complimentary registration at MAIA events • Complimentary exhibit booth and priority booth selection at MAC Summit and Small Agency Conference • Event sponsorships • Recognition on packets used for all education programs and events • Recognition on social media throughout the year •One complimentary ad in Missouri Agent magazine • Discounted advertising in additional issues of Missouri Agent magazine • Complimentary MAIA associate membership and more! Pledges are due Dec. 1, 2023, and payments are due no later than Jan. 31, 2024. For a detailed benefit listing and to make your pledge now, visit moagent.org/partners.

Connect with new talent The MAIA Young Agents Committee attended career fairs this fall to promote the insurance

Founded by farmers in 1891...

BMI Company, Inc. bmicompanyinc.com

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...and haven't slowed down since. nov-dec2023

industry and ensure new talent is entering the industry. Resumes were collected from those seeking internships or full-time positions in the near future. If you’re interested in receiving resumes for those who intend to live/work in your area, please email April Underwood at aunderwood@moagent.org.

Remembering Tom Bailey Thomas Edward Bailey, 90, of Marshall, Missouri, died Thursday, Oct. 5, 2023, at his home. Born Aug. 19, 1933, in Marshall, he was the son of the late William Thomas Bailey and Mildred Opal Simms Bailey and the grandson of George Alexander Bailey and Mary Susan Henderson Bailey and Early Benton Simms and Sallie Harriette King Simms. Tom lived in Marshall most of his life and was a 1951 graduate of Marshall High School. Following high school, he served his country as a member of the United States Coast Guard. On Sept. 4, 1955, he married Beverly Joyce Hinton and they later divorced, and on Dec. 23, 1990, he married Donna Mae Oehler Gibbs, who survives of the home.

Tom worked at Gilkey’s Studio, was an assistant manager for J.C. Penney Company and then began a longtime career in insurance. He was part owner of Meuschke Insurance Agency, Bailey-Bertz and Associates and was owner/ operator of Bailey Insurance Services until his retirement. Being an active member of the insurance industry, Tom earned his Certified Insurance Counselor designation and was a member of the Independent Insurance Agents of Missouri, serving as past president. Tom’s faith was an important part of his life and was a member of Liberty Christian Church in Liberty and First Christian Church in Marshall; he served as elder and board chairman at both churches. He was active in the Boy Scouts of America in Marshall and had an Indian Dance Team which he was proud of. Tom remained extremely active until the very end of his life and enjoyed trout fishing and golfing, making a holein-one when he was 88.

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missourinews MAIA presented PIA membership growth award MAIA was recognized with a membership growth award at the fall meeting of the National Association of Professional Insurance Agents last month. The award recognizes MAIA’s commitment to attracting Missouri agencies to the value and products that the association provides. MAIA has been awarded the award for three years in a row. If you are interested in learning more about the products and services that accompany MAIA membership, reach out to the association at maia@moagent.org to schedule some time to discuss.

MAIA education department receives an IIABA award The 2023 Excellence in Insurance Education (EIE) award recipients have been named and include 38 state associations. Missouri received a Gold level award. First presented back in 2010, the EIE award is not a competition but rather a points-based system designed to recognize and honor state associations and staff who, through a variety of traditional and cutting-edge professional development programs, have made significant contributions to insurance education. Recipients of this award have proven their dedication to promoting quality insurance education year after year, and the Big “I" Agent Development department is proud to honor them for their accomplishments.

Retiring committee chairs We would like to thank the following members who have served their terms as chairs to MAIA committees and will be retiring from that role this year. • Colt Atwood, Young Agents Committee – served as chair for one year • Nick Brenizer, Education Committee – served as chair for three years • Tim Wahl, Coverage Advisory Committee – served as chair for eight years

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We appreciate all the time and effort dedicated to their respective committees and MAIA. If you are interested in serving on a committee, please contact April Underwood at aunderwood@moagent.org.

Tim Wahl receives MAIC Agent of Change award Tim Wahl, of Gallaher Insurance Group, was presented with an “Agent of Change” award at the Mid-America Insurance Conference (MAIC) for his work in shepherding a needed change to the ISO Form CR 20 27 which allows for the scheduling of varying deductibles for a commercial crime policy. While Wahl proposed the change years ago during a previous conference, his dogged work and determination to get the form approved for use by ISO (Insurance Services Office) kept the issue alive until it made it across the finish line. This form is now available for use by insurance carriers that utilize ISO forms.

Utica presented PIA Award of Excellence Utica Mutual Insurance Company, headquartered in New Hartford, New York, was recently awarded the PIA National Company Award of Excellence. The award honors an insurance company that demonstrates a commitment to the American Agency System and seeks to further the interests of professional, independent insurance agents by creating a better business environment. MAIA proudly endorses Utica as a preferred errors and omissions carrier. Allow MAIA to quote your agency’s errors and omissions coverage by reaching out to our insurance department at insurance@moagent.org.

New affiliate members Waypoint Insurance Midwest LLC., Joshua Goodman, Overland Park, Kan.

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Formed in 1974, InsurPac, the Big I’s federal political action committee (PAC) is one of the largest small business PACs in the country and the most recognized PAC in the insurance industry.

How Does InsurPac Work?

$$ is distributed to U.S. Representatives, Senators and candidates seeking federal office who are supportive of the IA system and small business in general.

Agents, brokers and carrier partners protect their business by contributing to InsurPac.

PROTECT. PROMOTE. PERPETUATE

Formed in 1974, InsurPac, the Big I’s federal political action committee (PAC) is one of the largest small business PACs in the country and the most recognized PAC in the insurance industry.

InsurPac allows our federal lobbyists to consistently attend fundraising events on Capitol Hill. At each of these events they develop relationships with members of Congress and their staffs.

Those relationships help open doors to advocate for or against legislation that directly impacts the IA system.

How Does InsurPac Work? Recent Victories

Agents, brokers and carrier partners protect their business by contributing to The Big “I” was one of theInsurPac. only small business groups to successfully secure an exemption, legislatively and regulatorily, for its members from reporting beneficial ownership to the Treasury Department’s

The Big “I” successfully defended important tax policies from attempts by the current Administration and Congress to overturn them. These tax policies include maintaining the current tax rates for S-corps and Ccorps, keeping the 20% small business tax deduction intact, and preventing an increase in the capital gains tax.

Financial Crimes Enforcement Network (FinCEN).

$$ is distributed to U.S. Representatives, Senators and candidates seeking federal office who are supportive of the IA system and small business in general.

The Big “I” has successfully advocated for the extension of the National Flood Insurance Program (NFIP) on numerous occasions over the last several years.

During the most recent election InsurPac disbursed $1,911,500 to a total of 228 federal campaigns, winning 210 of them to chart a 92% victory rate.

PROTECT. PROMOTE. PERPETUATE Strength In Numbers

InsurPac speaks as a collective voice for thousands of donors whose contributions directly to federal campaigns might go otherwise unnoticed.

Those relationships help open doors to advocate for or against legislation that directly How Can I Contribute? 1. Make a donation online at insurpac.com/donate impacts the IA system. 2. Make a check payable to InsurPac and mail to 20 F. St. NW, Washington, D.C., 20001

Over 3,445 independent agents and brokers contributed a total of $1,269,794.59 in 2022.

InsurPac allows our federal lobbyists to consistently attend fundraising events on Capitol Hill. At each of these events they develop relationships with members of Congress and their staffs.

Recent Victories The Big “I” successfully defended important tax policies from attempts by the current Administration and Congress to overturn them. These tax policies include maintaining the current tax rates for S-corps and Ccorps, keeping the 20% small business tax deduction intact, and preventing an increase in the capital gains tax. The Big “I” was one of the only small business groups to successfully secure an exemption, legislatively and regulatorily, for its members from reporting beneficial ownership to the Treasury Department’s Financial Crimes Enforcement Network (FinCEN). The Big “I” has successfully advocated for the extension of the National Flood Insurance Program (NFIP) on numerous occasions over the last several years.

During the most recent election InsurPac disbursed $1,911,500 to a total of 228 federal campaigns, winning 210 of them to chart a 92% victory rate.

How Can I Contribute? 1. Make a donation online at insurpac.com/donate 2. Make a check payable to InsurPac and mail to 20 F. St. NW, Washington, D.C., 20001

Strength In Numbers InsurPac speaks as a collective voice for thousands of donors whose contributions directly to federal campaigns might go otherwise unnoticed.

Over 3,445 independent agents and brokers contributed a total of $1,269,794.59 in 2022.

agencynews Awards and accolades

Springfield Business Journal announces 2023 Trusted Advisers

Shannon

The Springfield Business Journal selected their class of 2023 Trusted Advisers, which includes Karen Shannon, Ollis/Akers/Arney, and Chase Marable, Higginbotham Insurance Agency. Nominations were submitted from across the community and an independent panel of judges selected the top 16 advisers among various industries.

417 Magazine gives award to Ollis/ Akers/Arney Marable

Ollis/Akers/Arney has become a regular on the Best Places to Work list, including this year when they were selected as the No. 1 place to work by 417 Magazine. An anonymous survey to staff accounted for 75% of the score.

Other news

Big “I” Best Practices Study for 2023 released The Best Practices update is the second in its

PREMIUM FINANCING:

Protection for your insureds. Income for you. Working with NCMIC Finance Corporation is always a win-win. We make it easy to do business with your customers - and they’ll love the convenience and reliability you can provide. We’ll take the time to learn the needs of your agency and your customers to customize a premium finance program that works for everyone.

Let’s talk about what we can do for you and your customers. CONTACT LISA TODAY 800-600-9250 llogan@ncmic.com

three-year cycle, examining the firms that qualified as a 2022 Best Practices agency. This year, an outstanding group of 284 agencies across 46 states and the District of Columbia qualified as Best Practices agencies, including Missouri agency Ollis/Akers/Arney. Each of these agencies submitted extensive financial and operational data for review after having been nominated and selected in 2022. Key findings from the report include: • Organic growth continues to increase. At 9.5%, organic growth levels were exceeded only by those seen during the hard market of the early 2000s. Every revenue category except the under $1.25 million group saw their organic growth rates increase. • Profitability remained at historically high levels. At 26.3%, Best Practices agency profitability remained steady. • The Rule of 20 results are exceptionally healthy. The Rule of 20, calculated by adding organic growth to 50% of pro forma EBITDA (earnings before interest, taxes, depreciation

FOR YOU Customized programs for niche markets Flexible plans Cancellation requested at 30 days, not 10 Immediate funding of premiums Income opportunity for your agency, where permitted FOR YOUR CUSTOMERS Monthly installments and no lump-sum payment Low monthly payments to help preserve cash flow Payment consolidation for multiple policies Online account access to track balances and make payments Member of the National Premium Finance Association. In California, premium financing is offered by NCMIC Finance Corporation of California. California License #2181. © 2023 NCMIC 11008

missouriagent

nov-dec2023

Call the people that support your organization.

Gateway Underwriters Agency, Inc. Administrator. 314-238-0070 800-325-7652 Fax 314-238-0065 www.gua-stl.com Third Party Vehicle Service Contract Provider. Chris-Leef General Agency, Inc. 913-631-1232 800-548-0491 Fax 913-631-1128 www.chris-leef.com Burns & Willcox Kansas City Inc. 913-451-3135 866-476-0439 www.burns-wilcox.com American Surplus- Lines Agency, 913-888-8400 877-642-2752 Fax 913-451-3156 866-936-0400 www.ASLAINC.net Burns &Croxdale Wilcox -&St.McAdoo Louis 314-819-0400 800-331-4128 314-819-0440 www.burns-wilcox.com Bohrer, 417-869-2550 800-779-2550 Fax 417-869-5102 www.bcmins.com Breckenridge Insurance Services, LLC 314-725-8394 800-999-4774 Fax 314-725-4317 www.breckis.com Bohrer, 417-869-2550 800-779-2550 Fax 417-869-5102 www.bcmins.com Burns &Croxdale Wilcox -&St.McAdoo Louis 314-819-0400 800-331-4128 314-819-0440 www.burns-wilcox.com American Surplus- Lines Agency, 913-888-8400 877-642-2752 Fax 913-451-3156 866-936-0400 www.ASLAINC.net Burns & Willcox Kansas City Inc. 913-451-3135 866-476-0439 www.burns-wilcox.com Chris-Leef General Agency, Inc. 913-631-1232 800-548-0491 Fax 913-631-1128 www.chris-leef.com Gateway Underwriters Agency, Inc. 314-238-0070 800-325-7652 Fax 314-238-0065 www.gua-stl.com and amortization), last year's record revenue category. American Surplus Lines Agency, 913-888-8400 877-642-2752 Fax www.ASLAINC.net Graham-Rogers, 918-336-2800 800-456-8123 918-336-7196 www.graham-rogers.com American SurplusInc. Lines continued Agency, Inc. Inc. 913-888-8400 877-642-2752 Fax 866-936-0400 866-936-0400 www.ASLAINC.net AmWINS Group 417-823-3924 866-251-9646 Fax 877-570-9323 www.amwins.com Bohrer, Croxdale & McAdoo 417-869-2550 800-779-2550 417-869-5102 www.bcmins.com results at 24.3. The Rule of 20 is the best 417-823-3924 • Shareholder and producer ages increase. American Surplus Agency, Inc. 913-888-8400 877-642-2752 Fax 866-936-0400 www.ASLAINC.net AmWINS Group 866-251-9646 Fax 877570-9323 www.amwins.com Bohrer, Croxdale &Lines McAdoo 417-869-2550 800-779-2550 417-869-5102 www.bcmins.com Breckenridge Insurance Services, 314-725-8394 800-999-4774 314-725-4317 www.breckis.com Breckenridge Insurance Services, LLC agency417-869-2550 314-725-8394 800-999-4774 Fax816-561-3331 314-725-4317 www.breckis.com Bohrer, Croxdale & McAdoo 800-779-2550 417-869-5102 www.bcmins.com J.M. Wilson 816-561-6700 800-507-8656 Fax www.jmwilson.com metric with which to gauge LLC overall The weighted average shareholder age Breckenridge Insurance Services, LLC 314-725-8394 800-999-4774 314-725-4317 www.breckis.com Burns & -- Kansas St. Louis 314-819-0400 800-331-4128 Fax 314-819-0440 www.burns-wilcox.com Breckenridge Insurance Services, 314-725-8394 800-999-4774 314-725-4317 www.breckis.com Med James, Inc. CityInc. LLC 913-663-5500 www.medjames.com Burns & Wilcox Wilcox St.Agency, Louis 314-819-0400 800-331-4128 Fax 314-819-0440 www.burns-wilcox.com health. (WASA) was800-255-6503 54.3 years, compared to 53.2 in Chris-Leef General 913-631-1232 800-548-0491 Fax888-216-2014 913-631-1128 www.chris-leef.com Willcox Kansas City 913-451-3135 866-476-0439 Fax 913-451-3156 www.burns-wilcox.com Burns &Sales Wilcox ---Springfield St. Louis 314-819-0400 800-331-4128 314-819-0440 Med James, Inc. 417-886-3535 800-255-6503 417-886-2295 www.medjames.com Willcox Kansas City 913-451-3135 866-476-0439 Fax 913-451-3156 www.burns-wilcox.com • velocity decreased. While still last year's study, and the weighted average Gateway Underwriters Agency, Inc. 314-238-0070 800-325-7652 Fax 314-238-0065 www.gua-stl.com Chris-Leef General Agency, Inc. 800-548-0491 Fax 913-631-1128 www.chris-leef.com BurnsJames, & Willcox Kansas 913-451-3135 866-476-0439 913-451-3156 www.burns-wilcox.com Med Inc. --St. LouisCity 636-524-0080 800-255-6503 636-524-0088 www.medjames.com Chris-Leef General Agency, Inc. sales velocity 913-631-1232 913-631-1232 800-548-0491 Fax 913-631-1128 www.chris-leef.com remaining at healthy levels, producer age (WAPA) was 49.6 years, an Graham-Rogers, 918-336-2800 800-456-8123 Fax Fax913-631-1128 918-336-7196 www.graham-rogers.com Gateway Agency, 314-238-0070 800-325-7652 314-238-0065 www.gua-stl.com Chris-Leef GeneralInc. Agency, Inc.Inc. 913-631-1232 800-548-0491 www.chris-leef.com M.J. KellyUnderwriters Company 417-883-2688 800-725-7211 800-678-7211 www.mjkelly.com Gateway Underwriters Agency, Inc. 314-238-0070 800-325-7652 314-238-0065 www.gua-stl.com decreased inInc. five ofThird six revenue to increase from 48.6. Agencies should manage Graham-Rogers, 918-336-2800 800-456-8123 Fax 918-336-7196 www.graham-rogers.com Party Administrator. Service Contract Provider. Gateway Underwriters Inc. categories 314-238-0070 800-325-7652 314-238-0065 www.gua-stl.com J.M. & Wilson 816-561-6700 800-507-8656 Vehicle Fax918-336-7196 816-561-3331 www.jmwilson.com Swett Crawford 314-473-3080 314-473-3081 www.swett.com Graham-Rogers, Inc. Agency, 918-336-2800 800-456-8123 Fax www.graham-rogers.com reach Group an average of 14.7%, down from last417-823-3924 these two metrics carefully aseffective lower WASA AmWINS 866-251-9646 Fax 877570-9323 www.amwins.com Graham-Rogers, Inc. 918-336-2800 800-456-8123 Fax 918-336-7196 www.graham-rogers.com Utah, effective 04/13/15, was admitted as a 04/01/15, registered as a Motor AmWINS Group 417-823-3924 866-251-9646 Fax 877570-9323 www.amwins.com Med James, Inc. - Kansas City 913-663-5500 800-255-6503 Fax 888-216-2014 www.medjames.com year's 15.5%. 4:06 andInc., WAPA are critical to long-term agency J.M. Wilson 816-561-6700 800-507-8656 Fax 816-561-3331 www.jmwilson.com s Lines_Layout 1 5/29/14 PM Page 1 AmWINS Group 417-823-3924 866-251-9646 Fax 877570-9323 www.amwins.com J.M. Wilson 816-561-6700 800-507-8656 Fax 816-561-3331 www.jmwilson.com • Marsh Management Services Burlington, • Pessada Holdings LLC, Chesterfield, Mo., MedJames, James,Inc. Inc. -Kansas Springﬁeld 417-886-3535 800-255-6503 Fax Fax888-216-2014 417-886-2295 www.medjames.com Med 800-255-6503 www.medjames.com J.M. 816-561-6700 800-507-8656 www.jmwilson.com •Wilson Producer perpetuation. Med James, Inc. --recruitment Kansas City Cityand development913-663-5500 913-663-5500 800-255-6503 Fax 816-561-3331 888-216-2014 www.medjames.com admitted as a Third Party Administrator. National Insurance Co. Med James, Inc.- -Kansas St. Louis 618-239-4999 800-255-6503 Colony www.medjames.com Springfield 417-886-3535 417-886-2295 Med James, Inc. City 913-663-5500 800-255-6503 Fax 888-216-2014 www.medjames.com Springfield 417-886-3535 417-886-2295 sees significant improvement. Net unvalidated Lauderdale, Fla., effective 05/07/15, was effective 04/02/15, changed its name from New agency members St. Louis 636-524-0080 636-524-0088 Med James, Inc. Springfield 417-886-3535 800-255-6503 Fax 417-886-2295 www.medjames.com JenCap Insurance Services LLC 417-883-2688 800-725-7211 Fax636-524-0088 417-883-7103 www.jencapgroup.com St. Louis 636-524-0080 producer payroll (NUPP), a measure of M.J. Kelly Company 417-883-2688 800-725-7211 800-678-7211 www.mjkelly.com • Managed Care of North America Inc., Fort • Peleus Insurance Co., San Antonio, Texas, Med James, Inc. St. Louis 636-524-0080 800-255-6503 Fax 636-524-0088 www.medjames.com M.J. Kelly Company 417-883-2688 800-725-7211 www.mjkelly.com Celine Insurance Agency LLC, Celine Diviak, W.A. Schickedanz Agency,and Inc.development, leapt 618-233-0644 800-869-9976 Fax800-678-7211 618-233-0672 www.was-irp.com producer recruitment Swett & Crawford 314-473-3080 314-473-3081 www.swett.com M.J. Kelly Company 417-883-2688 800-725-7211 Fax 800-678-7211 www.mjkelly.com Swettto&2.0% Crawford 314-473-3080 314-473-3081 to Florida. www.swett.com Kansas OneBeacon America Insurance Co. City redomesticated of net revenues compared to 1.1% in Swett & Crawford 314-473-3080 Association of MissouriFax 314-473-3081 www.swett.com effective 04/24/15, changed its name from Co., Tampa, Fla., effective 04/24/15, Johnson Insurance Advisors LLC, Andrea last year's study. A healthy NUPP investment

SUPPORT YOUR MISSOURI WHOLESALERS SUPPORT YOUR MISSOURI WHOLESALERS For all hard-to-place, hard-to-place, Excess For all Excess and and Surplus Surplus Lines Lines and and specialty specialty accounts. accounts. For all hard-to-place, Excess andsupport Surplus Lines and specialty accounts. Call Call the the people people that that support your your organization. organization. Call the people that support your organization. Call the people that support your organization. For all hard-to-place, Excess and Surplus Lines and specialty accounts.

SUPPORT YOUR MISSOURI WHOLESALERS

Lamorak Insurance Co., Philadelphia, is 1.5%-2.0%, an•indication that Best Practices Johnson, Pa., Kansas City • Old Republic National Title Insurance agencies have increased investments in their Missouri Insurance Services LLC, Andy Reavis, Arizona. Purchasing Group. new business engines—a that will Texas,strategy effective 04/21/15, redomesticated to Mich., effective 04/07/15, registered as a Billings also improve valuation and perpetuation. • Hallmark National Insurance Co., Fort Worth, • North American SafetyCulture Care Insurance Services, Andrea Data Security RPG, Troy, • Productivity levels continue to improve. Rosen, Kansas City Group. effective 04/30/15, was admitted as an HMO. Association of One of the best metrics to assess overall of Missouri Missouri missouriagent july-august St. Louis Insurance Services, Michael McCoy, of Missouri effective 04/07/15, registered asAssociation aAssociation Purchasing • Missouri Medicare Select LLC, Allen, Va., 2015 Association of Missouri agency health is revenue-per-employee, • GGP Tenants Purchasing Group, Chicago, Ill., Manchester (Accident and Health) authority. which improved in all but the over $25 million

P. O. Box 1496 • Jefferson City, MO 65102 (573) 635-0736

• Jefferson City, O. Boxas1496 MO 65102 04/07/15,P. registered a Purchasing Group. effective 04/30/15, was admitted with A2 O.Inc., Box 1496(573) • Ind., Jefferson City, MO 65102 WarrantyP.RPG Indianapolis, effective • Merit Health Insurance Co., Skokie, Ill., 635-0736 • Financial Risk Solutions Service Contract/ (573) 635-0736 withdrew as a Third Party Administrator.

SUPPORT YOUR MISSOURI WHOLESALERS

Again, Inc. Chesterfield, Mo., effective july-august 04/21/15, missouriagent may-june 2017 For all hard-to-place, Excess and Surplus Lines• and specialty accounts.Communities, 2015 name from Professional Data Management Mercy Health Springfield missouriagent july-august 2015

Call the people that support York, N.Y., effective 04/09/15, changed its your organization. admitted as a Third Party Administrator. • ExlService Technology Solutions LLC, New Springfield, Mo., effective 05/13/15, was

Administrator. Breckenridge Insurance Services, LLC 314-725-8394 800-999-4774 05/21/15, was admitted913-631-1232 as a Third Party Chris-Leef General Agency, Inc. 800-548-0491 • CWI Benefits S.C., effective Gateway Underwriters Agency, Inc. Inc., Greenville, 314-238-0070 800-325-7652 Graham-Rogers,was Inc. admitted as a Third 918-336-2800 800-456-8123 Party Administrator. J.M. Wilson 816-561-6700 • CRL Plus Inc., Lenexa, Kan., effective 800-507-8656 04/20/15, Med James, Inc. - Kansas City 913-663-5500 800-255-6503 Med James, Inc. - Springfield 417-886-3535 800-255-6503 Med James, Inc. - St. Louis 618-239-4999 800-255-6503 Jencap Insurance Services LLC 417-883-2688 800-725-7211 W.A. Schickedanz Agency, Inc. 618-233-0644 800-869-9976

• Mercy Benefitwww.breckis.com Administrators LLC, Fax 314-725-4317 FaxMissouri. 913-631-1128 www.chris-leef.com Faxeligible 314-238-0065 surpluswww.gua-stl.com lines insurers in the State of Faxeffective 918-336-719605/01/15, www.graham-rogers.com was added to the list of Fax 816-561-3331 www.jmwilson.com • Medical Security Insurance Co., Raleigh, N.C., Fax 888-216-2014 www.medjames.com Fax 417-886-2295 www.medjames.com www.medjames.com continued from page 35 Fax 417-883-7103 www.jencapgroup.com Fax 618-233-0672 www.was-irp.com

regulatoryactions

Association of Missouri

nov-dec2023

missouriagent

partnernews Awards and accolades

5-Star Insurance Networks and Alliances in the USA

Thornton

Insurance Business America’s 5-Star Networks and Alliances 2023 recognizes some of the best in the industry as ranked by agents across a range of criteria. Iroquois Group and Valley Insurance Agency Alliance were both named to the list. Insurance Business America reached out to agents nationwide to find out which networks and alliances are helping them reach new heights. The survey asked respondents to rate the performance and service of their networks on a scale of 1 (poor) to 10 (excellent) against the following 10 criteria: • Access to insurance companies and products • Commissions and profit share • Access to niche and nontraditional markets • Marketing support

• Training and education • Administrative support • Access to technology • Overall business consultation • Perpetuation planning • Vendor discounts

New faces and places

Valley Insurance Agency Alliance creates new development role Valley Insurance Agency Alliance (VIAA) recently named Michael Thornton as book management coach. In this newly created role, he will focus on the profitability of personal lines production with both strategic and regional partner carriers. This includes working with member agencies and using data-driven information to assist in their continuous growth. This is a new role for Thornton, who has worked at VIAA for six years as a foundation specialist. Before joining the company, Thornton ran an $11.2 million book of business at three separate offices for more

The security you need. The name you trust. OUR PRODUCTS Businessowner’s

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APPLY TO BE AN AGENT: WWW.GUARD.COM/APPLY/ Not all Berkshire Hathaway GUARD Insurance Companies provide the products described herein nor are they available in all states. Visit www.guard.com/states/ to see our current product suite and operating area.

missouriagent

nov-dec2023

than 15 years. He brings an extensive sales, development and management background to his new position. “This brand-new position recognizes the increased need our alliance members have based upon the ever-changing insurance marketplace,” said VIAA’s president, JD Powers. “We created this role with Michael in mind. He thoroughly understands how to utilize the proper technology, loss reports and procedures to guide loss-sensitive members to successful outcomes. He is the perfect advocate for our members and carrier partners, and we look forward to all he will accomplish for our alliance.”

Columbia Insurance Group names Todd Ruthruff president & CEO Columbia Insurance Group has named Todd Ruthruff as president and chief executive officer-elect. Ruthruff will join Columbia Insurance Group on Nov. 1 and succeed Gary Thompson as president and CEO on Jan. 1, 2024, as only the seventh CEO in the

company’s 134-year history. Before joining Columbia Insurance Group, Todd Ruthruff served for more than 30 years at Amerisure, headquartered in Michigan, beginning his career as a marketing underwriter. During his career he held various positions of increasing responsibility, including regional vice president, chief relationship officer and most recently chief strategy officer. “We are delighted to welcome Todd to our team,” commented board chair, Betty Schuster. “His extensive commercial property and casualty industry experience coupled with his demonstrated leadership ability made Todd the ideal chief executive officer to lead the company successfully into the future.” “It is truly an honor and I am humbled by the opportunity to lead Columbia Insurance Group,” Ruthruff says. “Columbia has a great culture centered on teamwork, service and agency relationships. I look forward to providing support and leadership to the talented team we have in place and I’m

Ruthruff

Thompson

WHAT DOES RELIABILITY MEAN TO YOU?

To us, it means being there every step of the way. At Stonetrust, we value relationships and work hard to be a great partner for our agents—and that makes all the difference. Consider Stonetrust as your “first choice” for workers’ compensation coverage.

RATED AEXCELLENT

800.311.0997 | STONETRUSTINSURANCE.COM

nov-dec2023

missouriagent

partnernews excited to work closely with our agency partners. Our focus is to build on the positive momentum of profitably growing the company by providing solutions and services that make us the most valuable commercial insurer in our marketplace.” Gary Thompson retires after 41 years of service to the insurance industry, including 34 years at Columbia Insurance Group, serving the past 12 years as the company’s CEO. Effective Jan. 1, he will serve as CEO

If they can build it, we can place it.

NOT YOUR TYPICAL APARTMENT COMPLEX. Every risk starts with a big, bold idea. And at RPS, we believe that every risk deserves the most secure placement. That’s why we never say no when it comes to finding trusted markets for unprecedented business ventures. Let’s talk about what’s new, what’s next and what’s possible.

Let’s get in touch. ContactRPS@rpsins.com 866.595.8413 www.rpsins.com

emeritus and senior executive advisor until his retirement from the company on March 1, 2024. Headquartered in Columbia, Missouri, Columbia Insurance Group provides comprehensive property and casualty insurance protection to small and mid-sized businesses in 14 states.

Other news

Forbes Best Employer looking to hire 150 in 2024 Acuity Insurance announced that as a result of its continued growth and expansion, it plans to hire approximately 150 employees in 2024, with the majority of hires coming from new openings and positions. Acuity has earned multiple awards as a great place to work, including being named to Forbes America’s Best Midsize Employers list and receiving a Workplace Culture Innovation award in the 2023 PropertyCasualty360 Insurance Luminaries recognition program. Acuity was also recognized by Forbes as one of America’s Best Insurance Companies 2023.

SECURA Insurance donates $38,700 to Feeding America SECURA Insurance donated $38,700 to Feeding America food banks in Arizona, Colorado, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, North Dakota, Pennsylvania and Wisconsin as part of a campaign with their farm and agribusiness insurance agents. All new farm or agribusiness accounts written with SECURA from April 1, 2023, through July 31, 2023, equaled a donation, which totaled $38,700. “Food banks play an important role in our communities," said Tim Heyroth, SECURA senior vice president and chief sales officer. "Together, with our agency partners, we were able to make a donation to help support the crucial work Feeding America does." Feeding America is a nationwide network of food banks, food pantries and meal programs that provides food and support to more than 40 million people annually.

missouriagent

nov-dec2023

maiastaffprofile

Hannah Wall Customer Service Representative

Tell me about a typical day at work for you.

I work in the insurance department. I have learned to stay flexible as no one day is like another. When I start my day, it is all about setting priorities and managing time to be as efficient as possible. Making a to-do list ensures no task is forgotten and helps with prioritizing them. I usually begin by checking all emails and responding where needed.

What is your educational background?

She is my MVP.

Do you have children? What are their names and ages?

I am blessed with two children: my daughter Bailey, 10 and son Gideon, 9.

Do you have any pets? Tell us about them.

The kids have a cat named Todd. He has recently moved into my place and I didn’t know I had missed him. So sweet and loves to cuddle.

Some college, and I am a proud LICENSED insurance P&C producer!

What are your favorites?

What was your first job?

Color – Orange

I worked at PacSun.

What do you enjoy most about your job?

I enjoy the complexity the insurance industry has to offer and the privilege of building client relationships. I enjoy the opportunity to continue my understanding and knowledge in the insurance field. It is such a rewarding challenge, and I am honored to be where the Lord has me and I want to steward my time and energy and thrive!

What is a goal you're still trying to accomplish? Financial stability.

What has been your most significant accomplishment as a professional?

Passing my licensing exam for P&C with one attempt, within a short amount of time.

Who has had the biggest influence on your career?

Hannah Wall hwall@moagent.org 573-893-4301

Food – Street tacos

Music – Worship/Gospel TV show – “Schitt's Creek” Movie – “Wicker Park”

What is your biggest pet peeve?

Ads that can't be skipped.

What is your definition of happiness?

Doing life with people I love, living with purpose, and cherishing the little moments – considering it pure joy.

What are you really bad at that you'd love to be great at?

Public speaking. I am determined to at least accomplish this fear without blacking out! LOL.

What are some qualities that you value in a person? Integrity, humility and openness to change.

The one and only… Theresa Flippin! Theresa is an incredible leader and her wealth of knowledge is admirable.

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regulatoryactions Enforcement actions Apollo Insurance Group, Inc., Lee’s Summit, Mo., voluntary forfeiture of $1,500. Kenneth Donnelly, Moon Township, Pa., license granted with conditions. Monique Ingram, voluntary surrender of license. Inspire Closing Services, LLC, Moon Township, Pa., voluntary forfeiture of $750. Madison County Title Co., Inc., Fredericktown, Mo., voluntary forfeiture of $950. Maven Insurance Group, LLC, voluntary surrender of license. Reltco, Inc., Tampa, Fla., voluntary forfeiture of $500. Timios Inc., Pittsburgh, Pa. voluntary forfeiture of $800. Kevin Triggs, Missouri City, Texas, voluntary forfeiture of $1,000. York Title and Abstract Co., Montgomery City, Mo., voluntary forfeiture of $500.

Financial examinations American Health Plan of Missouri, Inc., Franklin, Tenn., examination report adopted with curative action ordered. AGC Life Insurance Co., Houston, Texas, examination report adopted with curative action ordered. Farmers Mutual Ins. Co. of Marion County, Palmyra, Mo., examination report adopted with curative action ordered. Self Insurance Pool of Greater Kansas City, Inc., Blue Springs, Mo., examination report adopted with curative action ordered.

Market conduct exams Garrison Property and Casualty Insurance Co., San Antonio, Texas, stipulation of settlement and voluntary forfeiture of $1,000. Medica Insurance Co., Minnetonka, Minn., stipulation of settlement and voluntary forfeiture of $10,000. Starmount Life Insurance Co., Chattanooga, Tenn., stipulation of settlement. USAA Casualty Insurance Co., San Antonio, Texas, stipulation of settlement and voluntary forfeiture of $1,000. USAA General Indemnity Co., San Antonio, Texas, stipulation of settlement and voluntary forfeiture of $1,000. United Services Automobile Association, San Antonio, Texas, stipulation of settlement and voluntary forfeiture of $1,000.

missouriagent

Postal Form 3526 data for Missouri Agent This is the Statement of Ownership, Management and Circulation of Missouri Agent, published bimonthly at Jefferson City. This statement contains the information provided on Form 3526, which was submitted to the Postmaster at Jefferson City, Sept. 25, 2023. The owner of Missouri Agent is the Missouri Association of Insurance Agents, 3315 Emerald Lane, Jefferson City, MO, 65109, a not-for-profit corporation without capital stock. The publisher is Matthew Barton, Jefferson City. The editor is Amie Hughes, Jefferson City, and the managing editor is Amie Hughes, Jefferson City. There are no bondholders, mortgagees or other security holders of any kind or nature, either with reference to the Missouri Association of Insurance Agents or Missouri Agent. The total number of copies printed during the preceding 12 months averaged 1,411, and 1,399 copies were printed in SeptemberOctober 2023, the issue nearest the filing date. No copies were sold through dealers, carriers or vendors during the year. Paid or requested mail subscriptions averaged 1,233, with 37 of those mailed in-county. Paid or requested mail subscriptions for the September-October issue numbered 1,224, with 0 of those mailed incounty. Copies distributed free through the mail averaged 79 for the year, with 11 of those mailed in-county. Free copies distributed through the mail for the September-October issue numbered 76, with 11 of those mailed incounty. Copies distributed free outside the mail averaged 3 for the year, with 3 in SeptemberOctober. Copies not distributed averaged 99, with 99 not distributed in September-October. Paid and requested circulation averaged 94 percent for the year and was 94 percent in September-October. I certify that all information furnished is true and complete. Amie Hughes, editor

nov-dec2023

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