COSM Specialist Program 1
MIFOS X SUMMIT BANGALORE, INDIA OCTOBER 2012
Mifos X Summit
10/27/2012
Specialist Program Essential for Success 2
ď‚— COSM wants to build a successful specialist program
because specialists are essential to success
ď‚— We want to explore the program and define the basic
structure here at the Summit
Software Developers
Mifos X Summit
Customer Specialists
MFI Success
10/27/2012
COSM’s Role 3
COSM will NOT offer services directly to MFIs Specialists will COSM’s role is to enable and support specialists
Mifos X Summit
10/27/2012
Specialist Program Goals 4
Successful Mifos X deployments
That means hundreds and then thousands of deployments
Sustainable business model for specialists
That means specialists charge fees, collect revenue, and make a profit so they stay in business
Sustainable business model for COSM
That means COSM collects reasonable fees for cost recovery
Mifos X Summit
10/27/2012
Revenue Model 5
SPECIALIST
COSM
Collect revenue from
From Specialists Certification Training Marketing
MFIs
Implementation Support Custom Development Hosting Consulting App Store
Mifos X Summit
From Corporation Sponsorships From Foundations Capacity-building grants 10/27/2012
Specialist Services 6
Implementation Support Custom Dev Hosting
Offer Mifos X as a hosted solution. Maintain the hosting infrastructure.
Consulting
Technical: Migration, implementation planning. IT strategy. Project management. Product: User training Business: Business process management Social: Poverty performance
App Store
Build plug-ins, modules, and applications on top of Mifos X platform. License these products through the App Store
Mifos X Summit
10/27/2012
COSM Services MFI Education
• • • •
Typical service bundles MFI education on pricing Certification endorsement Specialist directory
Sales Support
• • • •
Marketing materials Marketing seminars – in-country / in-region Lead sharing Direct sales call involvement
Deployment Support • Technical training
• Implementation procedures • Best practice methodologies • Collaboration platform: forums, wikis …
New Product Lines
• Hosting infrastructure • App Store • Consulting products
Business Support
• Business best practices
Mifos X Summit
7
10/27/2012
Discussion for Summit 8
What do specialists need to help them in the
marketplace?
What issues are you facing? What are your biggest obstacles in sales process? In
deployment?
What can COSM provide? What do you want from a specialist program?
Mifos X Summit
10/27/2012