6 tips for successfully onboarding cardiology billing staff by Michel Desuza

6 Tips for Successfully Onboarding Cardiology Billing Staff

Success at onboarding your billing staff is crucial for all billing practices including cardiology. When it comes to making new recruitments at your cardiology billing practice the way you bring your new hires on board has a significant impact on the entire medical billing procedure followed at your clinic and the resultant revenues. The new staff member is expected to master the intricate details of cardiology billing at a given short notice. All cardiology practices have special billing and coding challenges, top it with ever-evolving technologies and complex treatment protocols including endovascular surgery, electrophysiology and diagnostic tests, a new hire has a lot of to catch up with. The practice of getting the new recruits on board for cardiology billing does not only stop at prescribing their roles and responsibilities to them. It also includes familiarizing them with the workplace rules and culture and making sure that they integrate with your other team members. If you pay enhanced focus on onboarding your new employee they are likely to gel in better from the start and will also contribute immensely to the office culture and improved cash flows in future. Here are some time tested tips that work wonderfully for successfully onboarding cardiology billing staff: Begin With Basics All employees have a right to know about basic office amenities, rules and regulations. Give them an office tour, explain the in and out time, and introduce them around. A formal and informal introduction later they may feel better and would be less hesitant to ask for help if needed. Define Roles and Expectations You can begin with a prescribed pre-written list of responsibilities that your office has in place for the role you

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are recruiting for. Go over it with the new hire again. Have an established member of the billing team walk your new hire through your process, so that all his queries are sorted from the start. This will give them a confidence boost. If the new hire is in place to replace someone else, have the billing department train them first. You can also refer to your cardiology practice billing software provider to help with this sort of training. Stick to Standardized Office Practices It's always beneficial to have a standard system in place that dictates what to do with new claims, how to verify codes and how to process declined claims. Putting in place some standard rules for all aspects of cardiology billing and collection process, can help your medical practice be on track with billing and revenues. Standardized office practices help your clinic sustain even when you experience employee turnover or your team grows. Prioritize Patient's Security It's imperative that anyone who has access to your system is aware of basic safety and security rules. Not only is this important in view of the HIPAA regulations prescribed but also are crucial in maintaining the integrity of your own network. Talk to the new employee about any rules that concern passwords, internet access or even mobile device access. This knowledge helps the new hire to work actively and participate in protecting the assets of your practice from the very start. Have Checkpoints Give the new hire some time to catch up at his speed. Make sure you stop by at the end of the day for a first few days for a review of the work they do. A friendly review after a week also helps in enhancing the productivity of the employee. Ensure that they have everything in place to succeed and make it a point to extract some feedback from them about your workflow and onboarding process itself. Onboarding your cardiology billing staff can pay off immensely in terms of retention and employee loyalty.

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